About This Course
What you will learn - Learn the workshop designed for new and aspiring supervisors
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Get BIG Savings with our The ABCs of Supervising Others Online Bundle, 5 Courses
- The ABCs of Supervising Others
- Creating a Positive Work Environment
- Motivation Training: Motivating your Workforce
- The Professional Supervisor
- Orientation Handbook: Getting Employees Off to a Good Start
1. The ABCs of Supervising Others: Learn the workshop designed for new and aspiring supervisors
Learn the workshop designed for new and aspiring supervisors
The ABCs of Supervising Others is a three day workshop designed for new and aspiring supervisors, as well as lead hands-on part-time supervisors without a great deal of authority. This courseware has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered in the first few weeks of the role, and will ultimately propel them into strong leadership roles! Through a highly interactive program, participants will glean some clarity around the role and responsibilities of their new position. In adjusting to this position, participants will develop listening, communication, conflict resolution, and feedback skills, and will work through hostility, complaint, and motivation challenges.
2. Creating a Positive Work Environment: Learn How To Recognize A Positive Work Environment
Learn How To Recognize A Positive Work Environment
This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.
Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict.
After you complete this Creating a Positive Work Environment course, you will be able to:
- Recognize what a positive workplace looks like.
- Know and understand the key elements necessary to create and maintain a positive work environment.
- Understand as an employee what you can to do personally to create and maintain a positive work environment.
- Understand as a leader the responsibility you have to create and maintain a positive work environment.
- Discover what type of team player you are and how that relates to your functioning in the team.
- Know the importance of effective workplace relationships in creating and maintaining a positive work environment.
- Know and understand the importance of working as a team and guidelines to good teamwork.
- Discover your personal strengths and weaknesses in working cooperatively.
- Discover your preference for dealing with workplace conflict.
- Learn and practice various methods to deal with workplace problems.
- Learn some of the common meeting problems and how to make your meetings more positive and effective.
3. Motivation Training: Motivating your Workforce: Learn the Basics of Motivating People in the Workplace
Learn the Basics of Motivating People in the Workplace
It’s no secret that employees who feel valued and recognized are more motivated, responsible, and productive. This course will help you create a more dynamic, loyal, and energized workplace.
To start this Motivation Training Course, you will learn about some basic motivation theories. You will also learn about setting goals, identifying values, and ways to create a motivational climate.
After you complete this course, you will be able to:
- Identify what motivation is.
- Describe common motivational theories and how to apply them.
- Learn when to use different kinds of motivators.
- Create a motivational climate.
- Design a motivating job.
4. The Professional Supervisor: Take Your Supervisory Skills To A Higher Level
Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level.
In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adair’s action-centered leadership model, Paul Hersey and Ken Blanchard’s Situational Leadership II® model, and Velsoft’s signature leadership assessment.
After you complete this course, you will be able to:
- Clarify the scope and nature of a supervisory position.
- Learn some ways to deal with the challenges of the role.
- Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
- Learn key techniques to help you plan and prioritize effectively.
- Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
- Develop strategies for motivating your team, giving feedback, and resolving conflict.
5. Orientation Handbook: Getting Employees Off to a Good Start: Develop Successful Orientation And Training Programs
Develop Successful Orientation And Training Programs
Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.
In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.
After you complete this Orientation Handbook: Getting Employees Off to a Good Start course, you will be able to:
- Understand how important an orientation program is to an organization.
- Identify the role of the human resource department in the orientation program.
- Recognize how the commitment curve affects both new employees and their managers.
- Know what companies can do to deliver their promise to new employees.
- Determine the critical elements of effective employee training.
- Establish the importance of having an employee handbook for new and long-term employees.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
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- You can study from home or at work, at your own pace, in your own time
- Certificates
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The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The ABCs of Supervising Others 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In The ABCs of Supervising Others Online Course
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Making the Transition
- How Will My Role Change?
- Questions Supervisors Have
Session Four: Responsibilities of a Supervisor
Session Five: Key Behaviors and Attitudes
- Building the Right Environment
- Motivation from Within
- Committing to Lifelong Learning
Session Six: Setting Goals
- Know Where You Are Going
- Setting Goals with SPIRIT
Session Seven: Planning for Success
- How Can Planning Help Me?
- Getting Things In Order
- Mastering E-mail
- Time Management Tips
- The Parts of a Good Plan
- The Next Steps
Session Eight: Active Listening Techniques
- About Active Listening
- Key Listening Skills
- Tips for Becoming a Better Listener
Session Nine: Communication Skills
- Questioning Skills
- Probing Techniques
- Pushing My Buttons
- What Is Said and What Is Heard
- Managing Our Non-Verbal Messages
Session Ten: Giving Feedback
- Six Characteristics of Effective Feedback
- Skill Building
- Receiving Feedback
Session Eleven: Giving Instructions
Session Twelve: Orders, Requests, and Suggestions
- Defining the Terms
- Making Connections
Session Thirteen: Managing Conflict
- The Conflict Resolution Process
- Breaking Down the Process
Session Fourteen: Managing Challenging Situations
- Steps for a Difficult Conversation
- Case Studies
Session Fifteen: Developing Relationships
- Understanding Your Relationships
- Establishing Credibility
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 2 - Certificate in Creating a Positive Work Environment Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What Does a Positive Environment Look Like?
- Introduction
- Characteristics of a Positive Work Environment
- Work-Life Balance
- Training and Development-Focused
- Recognition
- Company as Team
Session 3: What Can I Do?
- As an Employee
- Making Connections
- As a Leader
Session 4: Team Player
- Team Member Roles and Responsibilities Questionnaire
- Team Member Roles and Responsibilities
Session 5 A: Effective Workplace Relationships
- Teams
- Team Experiences
- Motivating Your Team
- Working Cooperatively, Part One
- Working Cooperatively, Part Two
- Working Cooperatively, Part Three
- Managing Conflict, Part One
- Managing Conflict, Part Two
- What is a Conflict?
- Self-Assessment
- Preventing Problems
- Dangerous Misconceptions
Session 5 B: Effective Workplace Relationships
- Meeting Management, Part One
- Meeting Management, Part Two
Session 6: Conclusion
- Take Home Ideas
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Motivation Training: Motivating your Workforce Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Motivation?
- Defining Motivation
Session 3: Supervising and Motivation
- Why is Motivation Important?
- Identifying Motivators
- Making Connections
- What Do You Think?
Session 4: Motivational Theories
- A Look at Theory
- Herzberg's Motivational versus Maintenance (or Hygiene) Factors
- Supervisor's versus Higher Management’s Role
- Motivation Theories
- Pre-Assignment Review
Session 5: Setting Goals
- Setting Goals with SPIRIT
- Goal Setting and Goal Getting!
Session 6: The Role of Values
- Developing Targets
- Making Connections
- What Do We Value In Work?
- Identifying Your Values
- Narrowing Down Your Values
- Bringing It All Together
- Bringing It All Together, Part Two
Session 7: Creating a Motivational Climate
- Behavioral (Reinforcement) Theory
- Reinforcement Theory
- The Big Question
- Expectancy Theory
- McClelland’s Needs Theory
Session 8: Applying Your Skills
- Situational Analysis
- Scenario Two
- Scenario Three
- Scenario Four
- Case Studies
Session 9: Designing Motivating Jobs
- Designing My Job
- Five Key Characteristics
- Techniques for Job Design or Redesign
- A Motivational Checklist
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate In The Professional Supervisor Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Questionnaire: Role As A Member of The Management Team
- Questionnaire: Organizational Skills
- Questionnaire: Leadership Skills
- Questionnaire: Communication Skills
- Questionnaire: Interaction/Team Skills
- Questionnaire: Problem/Conflict Resolution Skills
Session 2: Adjusting to Your Role
- Introduction
- Be a Learner
- Refresh Your Network
- Leverage a Mentor
- Set Limits
- Let Go
- Pre-Assignment Review
- Making The Transition
- Dealing With Older Employees
- Dealing With Friends Who You Now Supervise
- Dealing With Unions
Session 3: A Supervisor’s Responsibilities
- Making Connections
Session 4: Action-Centered Leadership
- Model Overview
- Individual
- Team
- Task
- Considering The Possibilities
Session 5: Making Plans
- Old Sayings With Staying Power
- Old Sayings With Staying Power
- Introduction
- Breaking Down The Matrix
- Progress and Maintenance Tasks
- Prioritizing Case Study
- The Four Elements
- The Importance of Goals
- Benefits for Employees
- Planning to Plan
Session 6: Setting Goals
- Going After Your Dreams
- Going After Your Dreams
- The SPIRIT Acronym
Session 7: Defining Leadership
- Making Connections
- Key Characteristics
- A Brief History, Part One
- A Brief History, Part Two
- The Leadership Formula
- Where We Want To Be
- Direction and Support
- Case Studies
- Situation Two
- Situation Three
- Situation Four
Session 8: The Situational Leadership Model
- The Situational Leadership II® Model
- Director’s Style
- Coach’s Style
- Supporter’s Style
- Delegator’s Style
- Understanding Your Comfort Zone
- Our Comfort Zone
- The Cyclical Process
Session 9: What’s Your Type? How About Mine?
- Assessing Your Preferences
- Identifying Your Characteristics and Preferences
- Example
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly A’s – Inquiring Rationals, Part One
- Mostly A’s – Inquiring Rationals, Part Two
- Mostly B’s – Authentic Idealists, Part One
- Mostly B’s – Authentic Idealists, Part Two
- Mostly C’s – Organized Guardians, Part One
- Mostly C’s – Organized Guardians, Part Two
- Mostly D’s – Resourceful Artisans
- Mostly D’s – Resourceful Artisans, Part Two
- What’s Important?
- Making Connections
Session 10: Team Building Tips
- What is a Team?
- What Does That Mean?
- Advantages and Disadvantages of Teams
- The Advantages of Teams
- How Can Teams Help Employees Grow?
Session 11: Developing a High-Performing Team
- The Five Stages of Team Development
- Forming
- Storming
- Norming
- Performing
- Adjourning
- How Can I Help?
- Team Problem Solving
- Tips for Effective Leadership
- Characteristics of Team Players
Session 12: Communication Skills
- Defining Communication
- Making Connections
- Communication Barriers
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Making Connections
- Building Relationships with Questions
- Open Questions
- Closed Questions
- Opening Up Questions
- Probing Techniques
- Verbal and Non-Verbal Probes
- Probing Techniques
- The Communication Process
- Breaking Down the Process
- Tips and Tricks
Session 13: Motivating Employees
- To Motivate or Instigate
- The Carrot
- The Whip
- The Plant
- What Do You Think?
- Making Connections
Session 14: Orientation and Onboarding
- The First 48 Hours
- Orientation
- Onboarding
- How Did Your Orientation Rate?
- Questions
Session 15: Training Tips and Tricks
- Guidelines for Effective Training
- Developing Your Training Skills
Session 16: Providing Feedback
- The Purpose of Feedback
- In Private
- Balanced
- Relevant
- Specific
- Documented
- Personal (In the Right Way)
- Skill Building
- Receiving Feedback
Session 17: Doing Delegation Right
- Delegation is a Key Skill!
- Defining Responsibility and Accountability
- Defining Delegation
- Making Connections
Session 18: Dealing with Conflict
- Process Overview
- Deciding When To Get Involved
- The Problem Solving Model
- Breaking Down The Model
- Background Information, Part One
- Background Information, Part Two
- Team Leader's Worksheet
Session 19: Managing Disciplinary Issues
- What is Discipline?
- The Disciplinary Meeting
- A Sample Discipline Checklist for a Supervisor
Session 20: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Orientation Handbook: Getting Employees Off to a Good Start Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Finding, Hiring, and Keeping Good People
- Identifying Tasks
- Making Connections
Session 3: Building Employee Commitment and Engagement
- The Four Components
- Making Connections
- Building Commitment
- Defining Clarity
- Defining Roles
- Clarity Exercise
- Competence
- Building Competence
- Influence
- Areas of Influence
- Appreciation
Session 4: Perception
- Why Perception is Important
- Your Perceptions
Session 5: Fast-Track Orientation
- Fast-Track Orientation
Session 6: Designing a Successful Orientation Program
- Using Your Experience
- Orientation versus Onboarding
- Making Connections
- Mistakes to Avoid
- Appraisal Where There Should Be Bonding
- Negative Orientation
- Disregarding the Employee
- Too Much Pressure, Too Late
- Summary
- Making Connections
Session 7: Characteristics of a Successful Orientation Process
- Making Connections
Session 8: The Commitment Curve
- Defining the Curve
- Understanding the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- What Can Be Done to Bridge the Commitment Gap?
- Applying the Curve
Session 9: Nine Orientation Habits of World-Class Employers
- Habit One: Some Aspects of Orientation Start Right Away
- Habit Two: An Orientation Checklist Helps Get Things Done
- Habit Three: On-the-Job Training Includes Coaching or Mentoring
- Habit Four: Orientation is a Process, Not an Event
- Habit Five: Many Stakeholders are Involved
- Habit Six: Orientation Relates Directly to the Organizations Business Plan
- Habit Seven: Orientation is Not Just HRs Responsibility
- Habit Eight: Focuses on Honesty, Not Quantity or Quality
- Habit Nine: Consistency is Maintained
Session 10: Obtaining Buy-In
- Obtaining Buy-In
Session 11: Employee Training
- Preparing Effective Training
- Hints for Effective Training
- A Final Note
- Addressing Learner Needs and Expectations
- Making Connections
- Learning and Training Styles
- About the Experiential Learning Cycle
- Building and Sustaining Interest
- Repeat Key Points to Aid Retention
- Provide Opportunities for Participation
- Encouraging Participation
- Going the Extra Mile
- Explain the Importance of the Training
- Methodology
- Case Study
Session 12: Adult Learning
- Principles of Adult Learning
- Applying the Principles
Session 13: Working with External Providers
- Working with External Providers
- Making Connections
Session 14: Helping People Make Connections
- Establishing Good Relationships
- Making Connections
- Buddy, Please Help Me Out
Session 15: Creating Employee Manuals
- Introduction
- Body of the Manual
- Appendices and Index
Session 16: A Bridge to Onboarding
Session 17: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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The ABCs of Supervising Others Online Bundle, 5 Courses
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Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Learn the workshop designed for new and aspiring supervisors
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Get BIG Savings with our The ABCs of Supervising Others Online Bundle, 5 Courses
- The ABCs of Supervising Others
- Creating a Positive Work Environment
- Motivation Training: Motivating your Workforce
- The Professional Supervisor
- Orientation Handbook: Getting Employees Off to a Good Start
1. The ABCs of Supervising Others: Learn the workshop designed for new and aspiring supervisors
Learn the workshop designed for new and aspiring supervisors
The ABCs of Supervising Others is a three day workshop designed for new and aspiring supervisors, as well as lead hands-on part-time supervisors without a great deal of authority. This courseware has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered in the first few weeks of the role, and will ultimately propel them into strong leadership roles! Through a highly interactive program, participants will glean some clarity around the role and responsibilities of their new position. In adjusting to this position, participants will develop listening, communication, conflict resolution, and feedback skills, and will work through hostility, complaint, and motivation challenges.
2. Creating a Positive Work Environment: Learn How To Recognize A Positive Work Environment
Learn How To Recognize A Positive Work Environment
This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.
Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict.
After you complete this Creating a Positive Work Environment course, you will be able to:
- Recognize what a positive workplace looks like.
- Know and understand the key elements necessary to create and maintain a positive work environment.
- Understand as an employee what you can to do personally to create and maintain a positive work environment.
- Understand as a leader the responsibility you have to create and maintain a positive work environment.
- Discover what type of team player you are and how that relates to your functioning in the team.
- Know the importance of effective workplace relationships in creating and maintaining a positive work environment.
- Know and understand the importance of working as a team and guidelines to good teamwork.
- Discover your personal strengths and weaknesses in working cooperatively.
- Discover your preference for dealing with workplace conflict.
- Learn and practice various methods to deal with workplace problems.
- Learn some of the common meeting problems and how to make your meetings more positive and effective.
3. Motivation Training: Motivating your Workforce: Learn the Basics of Motivating People in the Workplace
Learn the Basics of Motivating People in the Workplace
It’s no secret that employees who feel valued and recognized are more motivated, responsible, and productive. This course will help you create a more dynamic, loyal, and energized workplace.
To start this Motivation Training Course, you will learn about some basic motivation theories. You will also learn about setting goals, identifying values, and ways to create a motivational climate.
After you complete this course, you will be able to:
- Identify what motivation is.
- Describe common motivational theories and how to apply them.
- Learn when to use different kinds of motivators.
- Create a motivational climate.
- Design a motivating job.
4. The Professional Supervisor: Take Your Supervisory Skills To A Higher Level
Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level.
In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adair’s action-centered leadership model, Paul Hersey and Ken Blanchard’s Situational Leadership II® model, and Velsoft’s signature leadership assessment.
After you complete this course, you will be able to:
- Clarify the scope and nature of a supervisory position.
- Learn some ways to deal with the challenges of the role.
- Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
- Learn key techniques to help you plan and prioritize effectively.
- Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
- Develop strategies for motivating your team, giving feedback, and resolving conflict.
5. Orientation Handbook: Getting Employees Off to a Good Start: Develop Successful Orientation And Training Programs
Develop Successful Orientation And Training Programs
Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.
In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.
After you complete this Orientation Handbook: Getting Employees Off to a Good Start course, you will be able to:
- Understand how important an orientation program is to an organization.
- Identify the role of the human resource department in the orientation program.
- Recognize how the commitment curve affects both new employees and their managers.
- Know what companies can do to deliver their promise to new employees.
- Determine the critical elements of effective employee training.
- Establish the importance of having an employee handbook for new and long-term employees.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The ABCs of Supervising Others 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In The ABCs of Supervising Others Online Course
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Making the Transition
- How Will My Role Change?
- Questions Supervisors Have
Session Four: Responsibilities of a Supervisor
Session Five: Key Behaviors and Attitudes
- Building the Right Environment
- Motivation from Within
- Committing to Lifelong Learning
Session Six: Setting Goals
- Know Where You Are Going
- Setting Goals with SPIRIT
Session Seven: Planning for Success
- How Can Planning Help Me?
- Getting Things In Order
- Mastering E-mail
- Time Management Tips
- The Parts of a Good Plan
- The Next Steps
Session Eight: Active Listening Techniques
- About Active Listening
- Key Listening Skills
- Tips for Becoming a Better Listener
Session Nine: Communication Skills
- Questioning Skills
- Probing Techniques
- Pushing My Buttons
- What Is Said and What Is Heard
- Managing Our Non-Verbal Messages
Session Ten: Giving Feedback
- Six Characteristics of Effective Feedback
- Skill Building
- Receiving Feedback
Session Eleven: Giving Instructions
Session Twelve: Orders, Requests, and Suggestions
- Defining the Terms
- Making Connections
Session Thirteen: Managing Conflict
- The Conflict Resolution Process
- Breaking Down the Process
Session Fourteen: Managing Challenging Situations
- Steps for a Difficult Conversation
- Case Studies
Session Fifteen: Developing Relationships
- Understanding Your Relationships
- Establishing Credibility
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 2 - Certificate in Creating a Positive Work Environment Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What Does a Positive Environment Look Like?
- Introduction
- Characteristics of a Positive Work Environment
- Work-Life Balance
- Training and Development-Focused
- Recognition
- Company as Team
Session 3: What Can I Do?
- As an Employee
- Making Connections
- As a Leader
Session 4: Team Player
- Team Member Roles and Responsibilities Questionnaire
- Team Member Roles and Responsibilities
Session 5 A: Effective Workplace Relationships
- Teams
- Team Experiences
- Motivating Your Team
- Working Cooperatively, Part One
- Working Cooperatively, Part Two
- Working Cooperatively, Part Three
- Managing Conflict, Part One
- Managing Conflict, Part Two
- What is a Conflict?
- Self-Assessment
- Preventing Problems
- Dangerous Misconceptions
Session 5 B: Effective Workplace Relationships
- Meeting Management, Part One
- Meeting Management, Part Two
Session 6: Conclusion
- Take Home Ideas
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate in Motivation Training: Motivating your Workforce Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What is Motivation?
- Defining Motivation
Session 3: Supervising and Motivation
- Why is Motivation Important?
- Identifying Motivators
- Making Connections
- What Do You Think?
Session 4: Motivational Theories
- A Look at Theory
- Herzberg's Motivational versus Maintenance (or Hygiene) Factors
- Supervisor's versus Higher Management’s Role
- Motivation Theories
- Pre-Assignment Review
Session 5: Setting Goals
- Setting Goals with SPIRIT
- Goal Setting and Goal Getting!
Session 6: The Role of Values
- Developing Targets
- Making Connections
- What Do We Value In Work?
- Identifying Your Values
- Narrowing Down Your Values
- Bringing It All Together
- Bringing It All Together, Part Two
Session 7: Creating a Motivational Climate
- Behavioral (Reinforcement) Theory
- Reinforcement Theory
- The Big Question
- Expectancy Theory
- McClelland’s Needs Theory
Session 8: Applying Your Skills
- Situational Analysis
- Scenario Two
- Scenario Three
- Scenario Four
- Case Studies
Session 9: Designing Motivating Jobs
- Designing My Job
- Five Key Characteristics
- Techniques for Job Design or Redesign
- A Motivational Checklist
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Certificate In The Professional Supervisor Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Questionnaire: Role As A Member of The Management Team
- Questionnaire: Organizational Skills
- Questionnaire: Leadership Skills
- Questionnaire: Communication Skills
- Questionnaire: Interaction/Team Skills
- Questionnaire: Problem/Conflict Resolution Skills
Session 2: Adjusting to Your Role
- Introduction
- Be a Learner
- Refresh Your Network
- Leverage a Mentor
- Set Limits
- Let Go
- Pre-Assignment Review
- Making The Transition
- Dealing With Older Employees
- Dealing With Friends Who You Now Supervise
- Dealing With Unions
Session 3: A Supervisor’s Responsibilities
- Making Connections
Session 4: Action-Centered Leadership
- Model Overview
- Individual
- Team
- Task
- Considering The Possibilities
Session 5: Making Plans
- Old Sayings With Staying Power
- Old Sayings With Staying Power
- Introduction
- Breaking Down The Matrix
- Progress and Maintenance Tasks
- Prioritizing Case Study
- The Four Elements
- The Importance of Goals
- Benefits for Employees
- Planning to Plan
Session 6: Setting Goals
- Going After Your Dreams
- Going After Your Dreams
- The SPIRIT Acronym
Session 7: Defining Leadership
- Making Connections
- Key Characteristics
- A Brief History, Part One
- A Brief History, Part Two
- The Leadership Formula
- Where We Want To Be
- Direction and Support
- Case Studies
- Situation Two
- Situation Three
- Situation Four
Session 8: The Situational Leadership Model
- The Situational Leadership II® Model
- Director’s Style
- Coach’s Style
- Supporter’s Style
- Delegator’s Style
- Understanding Your Comfort Zone
- Our Comfort Zone
- The Cyclical Process
Session 9: What’s Your Type? How About Mine?
- Assessing Your Preferences
- Identifying Your Characteristics and Preferences
- Example
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly A’s – Inquiring Rationals, Part One
- Mostly A’s – Inquiring Rationals, Part Two
- Mostly B’s – Authentic Idealists, Part One
- Mostly B’s – Authentic Idealists, Part Two
- Mostly C’s – Organized Guardians, Part One
- Mostly C’s – Organized Guardians, Part Two
- Mostly D’s – Resourceful Artisans
- Mostly D’s – Resourceful Artisans, Part Two
- What’s Important?
- Making Connections
Session 10: Team Building Tips
- What is a Team?
- What Does That Mean?
- Advantages and Disadvantages of Teams
- The Advantages of Teams
- How Can Teams Help Employees Grow?
Session 11: Developing a High-Performing Team
- The Five Stages of Team Development
- Forming
- Storming
- Norming
- Performing
- Adjourning
- How Can I Help?
- Team Problem Solving
- Tips for Effective Leadership
- Characteristics of Team Players
Session 12: Communication Skills
- Defining Communication
- Making Connections
- Communication Barriers
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Making Connections
- Building Relationships with Questions
- Open Questions
- Closed Questions
- Opening Up Questions
- Probing Techniques
- Verbal and Non-Verbal Probes
- Probing Techniques
- The Communication Process
- Breaking Down the Process
- Tips and Tricks
Session 13: Motivating Employees
- To Motivate or Instigate
- The Carrot
- The Whip
- The Plant
- What Do You Think?
- Making Connections
Session 14: Orientation and Onboarding
- The First 48 Hours
- Orientation
- Onboarding
- How Did Your Orientation Rate?
- Questions
Session 15: Training Tips and Tricks
- Guidelines for Effective Training
- Developing Your Training Skills
Session 16: Providing Feedback
- The Purpose of Feedback
- In Private
- Balanced
- Relevant
- Specific
- Documented
- Personal (In the Right Way)
- Skill Building
- Receiving Feedback
Session 17: Doing Delegation Right
- Delegation is a Key Skill!
- Defining Responsibility and Accountability
- Defining Delegation
- Making Connections
Session 18: Dealing with Conflict
- Process Overview
- Deciding When To Get Involved
- The Problem Solving Model
- Breaking Down The Model
- Background Information, Part One
- Background Information, Part Two
- Team Leader's Worksheet
Session 19: Managing Disciplinary Issues
- What is Discipline?
- The Disciplinary Meeting
- A Sample Discipline Checklist for a Supervisor
Session 20: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Orientation Handbook: Getting Employees Off to a Good Start Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Finding, Hiring, and Keeping Good People
- Identifying Tasks
- Making Connections
Session 3: Building Employee Commitment and Engagement
- The Four Components
- Making Connections
- Building Commitment
- Defining Clarity
- Defining Roles
- Clarity Exercise
- Competence
- Building Competence
- Influence
- Areas of Influence
- Appreciation
Session 4: Perception
- Why Perception is Important
- Your Perceptions
Session 5: Fast-Track Orientation
- Fast-Track Orientation
Session 6: Designing a Successful Orientation Program
- Using Your Experience
- Orientation versus Onboarding
- Making Connections
- Mistakes to Avoid
- Appraisal Where There Should Be Bonding
- Negative Orientation
- Disregarding the Employee
- Too Much Pressure, Too Late
- Summary
- Making Connections
Session 7: Characteristics of a Successful Orientation Process
- Making Connections
Session 8: The Commitment Curve
- Defining the Curve
- Understanding the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- What Can Be Done to Bridge the Commitment Gap?
- Applying the Curve
Session 9: Nine Orientation Habits of World-Class Employers
- Habit One: Some Aspects of Orientation Start Right Away
- Habit Two: An Orientation Checklist Helps Get Things Done
- Habit Three: On-the-Job Training Includes Coaching or Mentoring
- Habit Four: Orientation is a Process, Not an Event
- Habit Five: Many Stakeholders are Involved
- Habit Six: Orientation Relates Directly to the Organizations Business Plan
- Habit Seven: Orientation is Not Just HRs Responsibility
- Habit Eight: Focuses on Honesty, Not Quantity or Quality
- Habit Nine: Consistency is Maintained
Session 10: Obtaining Buy-In
- Obtaining Buy-In
Session 11: Employee Training
- Preparing Effective Training
- Hints for Effective Training
- A Final Note
- Addressing Learner Needs and Expectations
- Making Connections
- Learning and Training Styles
- About the Experiential Learning Cycle
- Building and Sustaining Interest
- Repeat Key Points to Aid Retention
- Provide Opportunities for Participation
- Encouraging Participation
- Going the Extra Mile
- Explain the Importance of the Training
- Methodology
- Case Study
Session 12: Adult Learning
- Principles of Adult Learning
- Applying the Principles
Session 13: Working with External Providers
- Working with External Providers
- Making Connections
Session 14: Helping People Make Connections
- Establishing Good Relationships
- Making Connections
- Buddy, Please Help Me Out
Session 15: Creating Employee Manuals
- Introduction
- Body of the Manual
- Appendices and Index
Session 16: A Bridge to Onboarding
Session 17: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund guarantee. Just send us an email to info@coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
