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About This Course
What you will learn - Learn How To Become A Better Leader!
  • Leading by Example 
  • Path-Goal Theory
  • The Case for Fear
  • The Case for Love
  • Calculating total costs
  • Making a business case
  • Predictability
  • Reciprocation
Get BIG Savings with our Ultimate Servant Leadership Online Bundle, 10 Certificate Courses

  1. Servant Leadership
  2. Leadership and Influence
  3. Be A More Likeable Boss
  4. Coaching and Mentoring
  5. Measuring Results from Training
  6. Business Leadership
  7. Influence and Persuasion
  8. Giving Effective Feedback
  9. Employee Motivation
  10. Supervising Others
1. Servant Leadership: Learn How To Become A Better Leader!

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee.  Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time.

With our “Servant Leadership” course, you will discover the specifics of how servant leadership works and how it can benefit both leaders and employees! 

By the end of this Certificate In Servant Leadership Online Course, you will be able to:

  • Define servant leadership
  • Know the characteristics of servant leadership
  • Recognize the barriers of servant leadership
  • Learn to be a mentor and a motivator
  • Practice self-reflection
2. Leadership and Influence: Become a Great & Influential Leader

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of this Leadership and Influence Online short Course, you will be able to:

  • Understand what leadership means.
  • Explain the Great Man Theory.
  • Explain the Trait Theory.
  • Understand Transformational Leadership.
  • Understand how to adapt your leadership styles for the people you lead.
  • Understand leading by Directing
  • Understand leading by Coaching
  • Understand leading by Participating
  • Understand leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals
3. Be A More Likeable Boss: Enhance Your Leadership Skills to be Effective and Likeable Boss

Management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss however does not mean you have to sacrifice respect. However, being a likeable boss and a respected boss does mean you have to learn to be more effective.

In this course, you will take the first steps on what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.

By the end of this Be A More Likeable Boss Online Short Course, you will be able to:

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust
4. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

By the end of this Coaching and Mentoring Online Course, you will be able to:

  • Identify the difference between mentoring and coaching,
  • Understand the GROW model.
  • Identify and set appropriate goals using the SMART method of setting goals.
  • Understand how to identify the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee
  • Understand how to create a preliminary plan.
  • Finalize a plan or wrap it up motivating your employee to work within them.
  • Identify the benefits of fostering trust with your employee.
  • Identify the steps in giving effective feedback.
  • Identify and overcome obstacles that hinder the growth and development of your employee.
  • Identify the end and how to transition your employee to other growth opportunities.
  • How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.
5. Measuring Results from Training: Master The Learning Cycle & Get More Out Of Training

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits.

Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

By the end of this Measuring Results from Training Online Short Course, you will be able to:

  • Understand Kolb's learning styles and learning cycle
  • Understand Kirkpatrick's level of evaluation
  • Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments and learning journals
  • Understand when to use each type of evaluation tool
  • Be able to perform a needs assessment
  • Know how to write learning objectives and link them to evaluation
  • Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
  • Know how to identify the costs, benefits, and return on investment of training
  • Be familiar with the parts of a business case
6. Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.

After you complete this course, you will be able to:

  • Define your role as a manager and identify how that role differs from other roles you have had.
  • Understand the management challenge and the new functions of management.
  • Discover how you can prepare for and embrace the forces of change.
  • Identify ways to get you and your workspace organized and get a jump on the next crisis.
  • Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
  • Enhance your ability to communicate with others in meetings and through presentations.
  • Create an action plan for managing your career success.
7. Influence and Persuasion: Speak With Persuasion And Become Influential

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.

After you complete Influence and Persuasion this course, you will be able to:

  • Make decisions about using persuasion versus manipulation.
  • Apply the concepts of pushing and pulling when influencing others.
  • Describe different techniques for getting persuasive conversations and presentations underway.
  • Make a persuasive presentation by using the 5 S’s.
  • Apply storytelling techniques to extend influence.
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion.
8. Giving Effective Feedback: Learn How To Provide And Receive Feedback Effectively

It can be really tough to say what needs to be said. How do you tell your best friend that they have broccoli in their teeth? How do you tell your boss that he always mispronounces a particular client’s name? The answer is in a few simple tools and techniques.

Feedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.

In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You’ll also learn some tips for receiving feedback.

After you complete this Giving Effective Feedback course, you will be able to:

  • Explain why feedback is essential.
  • Apply a framework for providing formal or informal feedback.
  • Use descriptive language in delivering feedback.
  • Describe six characteristics of effective feedback.
  • Provide feedback in real situations.
9. Employee Motivation: How to Motivate your Team to Achieve Organizational Goals

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation course will give you several types of tools to become a great motivator, including goal setting and influencing skills. You will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

By the end of this Employee Motivation Online Short Course, you will be able to:

  • Defining motivation, an employer's role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee Motivation
  • Describing the theories which pertain to Employee Motivation - with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation
  • Setting clear and defined goals
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward
10. Supervising Others: Effectively Manage Your Staff to get More out of Them

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

By the end of this Supervising Others Online Short Course, you will be able to:

  • Define requirements for required work.
  • Set the expectations for your staff.
  • Establish SMART goals for yourself.
  • Help your staff set SMART goals.
  • Learn to delegate appropriately.
  • Provide effective feedback to your staff.
  • Utilise effective time management techniques.
  • Perform effective conflict resolution.
  • Understand how to manage effectively in different situations.
  • Understand what a new supervisor needs to become an effective supervisor. 

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For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

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The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

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The Ultimate Servant Leadership, 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Servant Leadership

Module One: Getting Started

Module Two: What is Servant Leadership?

  • A Desire to Serve 
  • Knowing to Share the Power 
  • Putting Others First 
  • Helping Employees Grow

Module Three: Leadership Practices

  • Democratic Leadership Style 
  • Laissez-Faire Style 
  • Leading by Example 
  • Path-Goal Theory

Module Four: Share the Power

  • Being Empathetic 
  • Learn to Delegate 
  • Their Success is Your Success 
  • Know When to Step In

Module Five: Characteristics of a Servant Leader

  • Listening Skills 
  • Persuasive Powers 
  • Recognizes Opportunities 
  • Relates to Employees

Module Six: Barriers to Servant Leadership

  • Excessive Criticism 
  • Doing Everything Yourself 
  • Sitting on the Sidelines 
  • Demanding from Employees

Module Seven: Building a Team Community

  • Identify the Group Needs 
  • Complement Member Skills 
  • Create Group Goals 
  • Encourage Communication

Module Eight: Be a Motivator

  • Make it Challenging 
  • Provide Resources 
  • Ask for Employee Input 
  • Offer Incentives

Module Nine: Be a Mentor

  • Establish Goals 
  • Know When to Praise or Criticize 
  • Create a Supportive Environment 
  • Create an Open Door Policy

Module Ten: Training Future Leaders

  • Offer Guidance and Advice 
  • Identify Their Skill Sets 
  • Methods of Feedback 
  • Establish Long Term Goals

Module Eleven: Self-Reflection

  • Keep a Journal 
  • Identify Your Strengths and Weaknesses 
  • Identify Your Needs 
  • Creating Your Own Goals

Module Twelve: Wrapping Up

Course 2 - Leadership and Influence

Section One: Getting Started

 

Section Two: How Leadership Evolved

  • What is Leadership
  • Leadership Characteristics
  • Leadership Principles
  • Leadership through the ages
  • The Great Man
  • The Trait Theory
  • Transformational Leadership

Section Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Section Four: A Personal Evaluation

  • Kouzes and Posner
  • A Personal Inventory
  • Create an Action Plan

Section Five: Modeling the Way

  • Inspirational Role Model
  • Influencing Others’ Perspectives

Section Six: Inspiring a Shared Vision

  • Choose Your Vision
  • Communicate Your Vision
  • Identifying the Benefit for Others

Section Seven: Challenging the Process

  • Your Inner Innovator
  • Room for Improvement
  • Lobbying for Change

Section Eight: Enabling Others to Act

  • Encouraging Growth
  • Creating Mutual Respect
  • The Importance of Trust

Section Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Section Ten: Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence

Section Eleven: Setting Goals

  • Create SMART Goals
  • Long-Term Plans
  • Creating a Support System

Section Twelve: Wrapping Up

Course 3 - Be A More Likeable Boss

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust. 

Module Two: Is it Better to be Loved or Feared?

  • The Case for Fear
  • The Case for Love
  • The Case against Either
  • The Middle Ground

Module Three: Leadership as Service

  • Top-down Hierarchies
  • A Lateral Perspective
  • Know Your Employees
  • Genuine Empathy and the Power to Lead

Module Four: Leadership by Design

  • Begin with the End in Mind
  • Setting Goals
  • Determining Values
  • A Mission Statement

Module Five: Understanding Motivation

  • Dramatism
  • The Pentad
  • Guilt and Redemption
  • Identification

Module Six: Constructive Criticism

  • What are Your Intentions?
  • A Positive Vision of Success
  • Feedback Sandwich
  • Following up (versus Badgering)

Module Seven: The Importance of Tone

  • Lighting a Fire
  • Calming a Storm
  • Adult versus Parent
  • Changing the Script

Module Eight: Trusting Your Team

  • Dangers of Micromanaging
  • Delegation and Anxiety
  • Aces in Their Places
  • Celebrating Success

Module Nine: Earning the Trust of Your Team

  • Honesty
  • Reliability
  • Availability 
  • Openness

Module Ten: Building and Reinforcing Your Team

  • Identifying Team Strengths and Weaknesses
  • Identify Team Roles
  • Design Exercises with Specific Goals
  • What to Avoid

Module Eleven: You are the Boss of You

  • What Kind of Person Would You Follow?
  • Self-Awareness
  • Self-Improvement
  • Keeping Your Balance

Module Twelve: Wrapping Up

Course 4 - Coaching and Mentoring

Section One: Getting Started

  • Objectives

Section Two: Coaching, Mentoring, aren’t they the same?

  • Coaching
  • Mentoring
  • The G.R.O.W. Model

Section Three: Setting Goals

  • “G” for Goals
  • Identifying Appropriate Goal Areas
  • Create SMART Goals

Section Four: The Reality of GROW

  • Understanding Where You Are
  • Past Performance

Section Five: Options of GROW…

  • Your Path to BIG Success
  • The Best Approach
  • Structuring a Plan. 22

Section Six: It’s a Wrap

  • Create a Development Plan
  • First Step
  • Motivation

Section Seven: The Importance of Trust

  • What is Trust?
  • Trust & Coaching
  • How to Build a Trusting Relationship

Section Eight: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Nine: Obstacles & Roadblocks

  • Frequent Obstacles
  • Maslow’s Hierarchy of Needs Pyramid
  • Reviewing Progress & Re-evaluating Goals
  • Focusing on Progress not Shortfalls

Section Ten: Reaching the End

  • Achieving the Goal
  • Record the Achievements

Section Eleven: How Mentoring Differs from Coaching

  • Blending the Two Models
  • GROW Model & Mentoring
  • It’s all About Relationships

Section Twelve: Wrapping it Up

Course 5 - Measuring Results from Training

Module One - Getting Started

Module Two: Kolb's Learning Styles

  • Lesson One: The Four-stage process
  • Lesson Two: Accommodators
  • Lesson Three: Divergers
  • Lesson Four: Convergers
  • Lesson Five: Assimilators

Module Three: Kirkpatrick's Level of Evaluation

  • Lesson One: Overview
  • Lesson Two: Level One: Reactions
  • Lesson Three: Level Two: Learning
  • Lesson Four: Level Three: Behavior
  • Lesson Five: Level Four: Results

Module Four: Types of Measurement Tools

  • Lesson One: Goal setting
  • Lesson Two: Self-evaluations
  • Lesson Three: Peer evaluations
  • Lesson Four: Supervisor evaluations
  • Lesson Five: High-Level evaluations

Module Five: Focusing the Training

  • Lesson One: Performing a Needs Assessment
  • Lesson Two: Creating Learning Objectives
  • Lesson Three: Drilling Down Into Content

Module Six: Creating an Evaluation Plan

  • Lesson One: What Will We Evaluate?
  • Lesson Two: When Will the Evaluation be Completed?
  • Lesson Three: How will we evaluate it?
  • Lesson Four: Who will perform the evaluation?

Module Seven: Assessing Learning before Training

  • Lesson One: Workplace Observation
  • Lesson Two: Objectives Assessment

Module Eight - Assessing Learning during Training

  • Reviewing learning objectives
  • Performing hip-pocket assessments
  • Quizzes and tests
  • Skill assessments

Module Nine - Assessing Learning after Training

  • Evaluation timelines
  • Learning journal
  • Goal setting
  • Additional methods of evaluation

Module Ten - The Long Term View

  • Creating a long term evaluation plan
  • Methods of evaluation
  • Documenting lessons learned

Module Eleven - Calculating the Return on Investment (ROI)

  • A basic ROI formula
  • Identifying and measuring tangible benefits
  • Identifying and measuring intangible benefits
  • Calculating total costs
  • Making a business case

Module Twelve - Wrapping Up

Course 6 -  Business Leadership

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment: Areas of Improvement

 Session 2: About the Learning Organization

  • What is a Learning Organization?
  • Are You a Lifelong Learner?
  • Lifelong Learning Questionnaire
  • Scoring?

 Session 3: Achieving Personal Mastery

  • What is Personal Mastery?
  • Your Personal Vision
  • Developing a Vision
  • Step One: Identify Your Values
  • Step Two: Define Your Values
  • Step Three: Put It All Together

 Session 4: Analyzing Our Mental Models

  • Our Mental Models, Part One
  • Our Mental Models, Part Two
  • Mental Models in the Workplace
  • Strategies for Working with Mental Models
  • You Can Create New Mental Models!
  • The Ladder of Inference, Part One
  • A Ladder of Inference, Part Two
  • A Ladder of Inference, Part Three
  • A Ladder of Inference, Part Four
  • A Ladder of Inference, Part Five
  • Reflection: Using Your Own Experiences as a Resource
  • Case Study
  • Applying the Concepts

 Session 5: Achieving a Shared Vision

  • What is a Shared Vision?

 Session 6: Team Learning

  • Team Learning
  • The Meteor Belt
  • Protocols for Skillful Discussion
  • Preparing the Ground for Skillful Discussion

 Session 7: Systems Thinking

  • Systems Thinking
  • Sample Systems

 Session 8: Understanding Leadership

  • About Leadership
  • Director's Style
  • Coach's Style
  • Supporter's Style
  • Delegator's Style
  • Your Leadership Style
  • Understanding Your Comfort Zone
  • Adapting Our Style
  • Cycling Through the Styles
  • Managing Performance
  • Humility
  • Making Connections
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The Great…
  • … And The Not So Great
  • Taking Charge

 Session 9: Five Practices

  • Practice One: Challenge the Process
  • Making Connections
  • Practice Two: Inspire a Shared Vision
  • Practice Three: Enable Others to Act
  • Making Connections
  • Image Identification
  • Practice Four: Model the Way
  • Practice Five: Encourage the Heart
  • Practices in Practice

 Session 10: Building Trust

  • The Cycle of Trust and Performance
  • Improving Trust
  • Trust Exercise
  • Making Connections

 Session 11: Managing Change

  • About Change
  • Endings
  • Neutral
  • Beginnings
  • Making Connections
  • Key Factors in Successful Change
  • A Step-by-Step Plan for Change
  • Case Study: Getting More from the Last Hour
  • Getting More From the Last Hour

 Session 12: The Four Room Apartment

  • The Four Room Apartment
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three
  • Summary

 Session 13: Time Management Tips and Tricks

  • Getting Things in Order
  • Making Connections
  • Mastering E-mail
  • Adding Up the Numbers
  • Assessing the Impact
  • Tackling the E-Mail Monster
  • Time Management Tips
  • Eight Exciting Ideas
  • A Planning Checklist
  • Putting Plans into Action with Scheduling Aids
  • Organizing Your Work Area and Your Paperwork
  • Going the Extra Mile

 Session 14: Managers vs. Leaders

  • Managers vs. Leaders
  • Making Connections
  • We Need Leaders!
  • Managers vs. Leaders

 Session 15: Types of Thinking

  • Directional Thinking
  • Paradigm Shifts
  • Mind Mapping
  • Reframing
  • Consequential Thinking
  • Considering the Consequences
  • Ethics 101

 Session 16: Influence Strategies

  • Common Influence Strategies
  • Cialdini's Six Strategies

 Session 17: Managing Relationships

  • The Relationship Cycle
  • Coaching Through Conflict
  • Helping Others in Conflict
  • Choosing Your Style
  • The Turtle (Withdrawing, Avoiding)
  • The Shark (Aggressive, Forcing)
  • The Teddy Bear (Smoothing, Cooperating)
  • The Fox (Compromising)
  • The Owl (Confronting or Problem-Solving)
  • Making Connections
  • Preparing for Conflict, Part One
  • Preparing for Conflict, Part Two
  • Preparing for Conflict, Part Three
  • Preparing for Conflict, Part Four
  • Making Connections
  • Managing Stress
  • The Positive Effect
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • Six Steps for Dealing with Angry People

 Session 18: A Simple Problem Solving Process

  • Systematic Problem Solving
  • Breaking Down the Model
  • Personal Problems

 Session 19: Strategic Planning

  • SWOT Analysis
  • Sample SWOT Matrix
  • What to Include in Your SWOT
  • Individual Analyses

 Session 20: Doing Delegation Right

  • What is Delegation?
  • Defining Delegation
  • Levels of Delegation
  • Breaking Down the Model, Part One
  • Breaking Down the Model, Part Two
  • Breaking Down the Model, Part Three
  • Delegation Case Study

 Session 21: Criteria for Useful Feedback

  • Giving Constructive Feedback
  • Best Practices
  • The Importance of Feedback
  • Making Connections

 Session 22: Feedback Techniques

  • Feedback Techniques
  • The Open-Ended Approach
  • More Feedback Options
  • Encouraging Feedback
  • Case Study

 Session 23: Mastering Your Body Language

  • Mastering Your Body Language
  • Things to Consider
  • Reading Cues and Adjusting Your Approach

 Session 24: Meeting Management

  • Preparing for Meetings
  • Reading the Reports, Part One
  • Reading the Reports, Part Two
  • Reading the Reports, Part Three
  • Preparing for the Meeting
  • During the Meeting
  • Managing Meetings
  • Making Connections
  • Presentation Tips

 Session 25: Pumping up a Presentation

  • Pumping up a Presentation
  • Seven Easy Steps

 Session 26: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get Ther

Course 7 - Influence and Persuasion

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment-Article
  •     Pre-Assignment-Questions

Session 2: Understanding Persuasion

  •     How Persuasion Works
  •     Predictability
  •     Reciprocation
  •     Consistency and Commitment
  •     Social Evidence
  •     Authority
  •     Liking
  •     Scarcity
  •     Self-Interest
  •     Pre-Assignment Review

Session 3: Preparing to Persuade

  •     Pushing and Pulling
  •     Communicating with Confidence
  •     Have a Purpose
  •     Have an Outcome
  •     Make Sure the Receiver is Ready
  •     Apply Positive Intent
  •     Words to Watch Out For
  •     Your Inner Self Talk
  •     Frame of Reference
  •     Suspending Belief

Session 4: Getting Off on the Right Foot

  •     Building Rapport
  •     About Rapport
  •     Establish and Maintain Rapport
  •     Matching and Mirroring
  •     Body Language
  •     Voice Characteristics
  •     Pacing
  •     Scenario One
  •     Scenario Two
  •     Leading

Session 5: Presentation Strategies

  •     Five Points for Any Presentation
  •     The Five S Framework
  •     Preparing with the Five S Pattern

Session 6: Using Stories to Persuade

  •     The Importance of Story
  •     Stories Have to Make You Stand Out
  •     Your Story has to be Believable
  •     Storytelling Works When it Makes Something More
  •     Have a Beginning, Middle, and End
  •     Be Conscious of Our Attention Span
  •     Storytelling Time

Session 7: Using Neuro Linguistic Programming

  •     Defining Neuro Linguistic Programming
  •     Neuro + Linguistic + Programming =
  •     So What Does it Mean?
  •     A Brief History
  •     Understanding Common NLP Terms
  •     Embedding Positive or Negative Commands
  •     Storytelling Time
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 8 - Giving Effective Feedback

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Definitions

  •     Food for Thought
  •     When Feedback is Needed
  •     Scenario One
  •     Scenario Two
  •     Scenario Three
  •     Scenario Four
  •     Scenario Five
  •     Scenario Six
  •     Scenario Seven

Session 3: Speaking Clearly

  •     Being Descriptive

Session 4: Communication Strategies

  •     Introduction
  •     Questioning Skills
  •     Good Questions: Open-Ended Questions
  •     Good Questions: Hypothetical Open Questions
  •     Good Questions: Appropriate Closed Questions
  •     Good Questions: Third-Person Questions
  •     Poor Questions: Loaded Questions
  •     Poor Questions: Leading Questions
  •     Probing
  •     Probing Techniques
  •     Non-Verbal Messages
  •     Sending the Right Message
  •     Managing Your Messages
  •     Voice
  •     Qualities of a Good Voice
  •     Interpretation Exercise

Session 5: Characteristics of Effective Feedback

  •     Introduction
  •     Informal Feedback Framework
  •     State Your Case
  •     Pre-Assignment Review

Session 6: Receiving Feedback Graciously

  •     Receiving Feedback Graciously

Session 7: Testing the Waters

  •     Scenario One
  •     Scenario Two
  •     Scenario Three

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 9 - Employee Motivation

Module One - Getting Started

Module Two - A Psychological Approach

  • Herzberg's Theory of Motivation
  • Maslow's Hierarchy of needs
  • The two models and motivation

Module Three - Object-Oriented Theory

  • The carrot
  • The whip
  • The plant

Module Four - Using Reinforcement Theory

  • A history of Reinforcement Theory
  • Behavior modification in four steps
  • Appropriate uses in the workplace

Module Five - Using Expectancy Theory

  • A history of Expectancy Theory
  • Understanding the three factors
  • Using the three factors to motivate in the workplace

Module Six - Personality's Role in Motivation

  • Identifying youe personality type
  • Identifying others' personality type
  • Motivators by personality type

Module Seven - Setting Goals

  • Goals and motivation
  • Setting SMART goals
  • Evaluating and adapting

Module Eight - A Personal Toolbox

  • Building your own motivational plan
  • Encouraging growth and development
  • Getting others to see the glass half-full

Module Nine - Motivation on the Job

  • The key factors
  • Creating a motivational organisation
  • Creating a motivational job

Module Ten - Addressing Specific Morale Issues

  • Dealing with individual morale problems
  • Addressing team morale
  • What to do when the whole company is de-motivated

Module Eleven - Keeping yourself Motivated

  • Identifying personal motivators
  • Maximising your motivators
  • Evaluating and Adapting

Module Twelve - Wrapping Up

Course 10 - Supervising Others

Section One: Getting Started

  • Objectives

Section Two: Setting Expectations

  • Criteria for Success
  • Spotting Opportunities for Improvement
  • Setting Expectations Verbally
  • Documenting Expectations

Section Three: Setting Goals

  • Understanding Cascading Goals
  • Creating SMART Goals
  • Helping Others Set Goals

Section Four: Assigning/Delegating Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Section Five: Three Degrees of Delegation

  • First Degree: Complete
  • Second Degree: Partial
  • Third Degree: Complete

Section Six: Implementing Delegation

  • When to Delegate
  • Who Should I Delegate to?
  • Providing Instructions
  • Monitoring the Results
  • Delegation Dilemmas

Section Seven: High Impact Feedback

  • Characteristics of Good Feedback
  • Tools for Delivering Feedback
  • Informal Feedback
  • Formal Feedback

Section Eight: Managing Your Time

  • The 80/20 Rule
  • Prioritising with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using a Productivity Journal

Section Nine: Resolving Conflict

  • Understanding the Effective Conflict Resolution Process
  • Maintaining Fairness
  • Examining Root Causes
  • Creating Mutual Gain Options and Multiple Option Solutions

Section Ten: Establishing Yourself

  • Dealing with Promotion from within a Team
  • Supervising a Brand New Team
  • Dealing with an Established Team

Section Eleven: Survival Tips for a New Supervisor

  • Ask the Right Questions
  • Go to Gemba
  • Keep Learning!

Section Twelve: Wrapping Up

Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Requirements

Entry requirements:

Students must have basic literacy and numeracy skills.


Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.


Device requirements:

Students will need access to a computer/any device and the internet.

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Course Summary

  • Delivery: Online
  • Access: Unlimited Lifetime
  • Time: Study at your own pace
  • Duration: 6 to 8 hours per course
  • Assessments: Yes
  • Qualification: Certificate
About This Course
What you will learn - Learn How To Become A Better Leader!
  • Leading by Example 
  • Path-Goal Theory
  • The Case for Fear
  • The Case for Love
  • Calculating total costs
  • Making a business case
  • Predictability
  • Reciprocation
Get BIG Savings with our Ultimate Servant Leadership Online Bundle, 10 Certificate Courses

  1. Servant Leadership
  2. Leadership and Influence
  3. Be A More Likeable Boss
  4. Coaching and Mentoring
  5. Measuring Results from Training
  6. Business Leadership
  7. Influence and Persuasion
  8. Giving Effective Feedback
  9. Employee Motivation
  10. Supervising Others
1. Servant Leadership: Learn How To Become A Better Leader!

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee.  Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time.

With our “Servant Leadership” course, you will discover the specifics of how servant leadership works and how it can benefit both leaders and employees! 

By the end of this Certificate In Servant Leadership Online Course, you will be able to:

  • Define servant leadership
  • Know the characteristics of servant leadership
  • Recognize the barriers of servant leadership
  • Learn to be a mentor and a motivator
  • Practice self-reflection
2. Leadership and Influence: Become a Great & Influential Leader

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of this Leadership and Influence Online short Course, you will be able to:

  • Understand what leadership means.
  • Explain the Great Man Theory.
  • Explain the Trait Theory.
  • Understand Transformational Leadership.
  • Understand how to adapt your leadership styles for the people you lead.
  • Understand leading by Directing
  • Understand leading by Coaching
  • Understand leading by Participating
  • Understand leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals
3. Be A More Likeable Boss: Enhance Your Leadership Skills to be Effective and Likeable Boss

Management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss however does not mean you have to sacrifice respect. However, being a likeable boss and a respected boss does mean you have to learn to be more effective.

In this course, you will take the first steps on what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.

By the end of this Be A More Likeable Boss Online Short Course, you will be able to:

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust
4. Coaching and Mentoring: Get the Best out of your Employees to Increase Productivity

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

By the end of this Coaching and Mentoring Online Course, you will be able to:

  • Identify the difference between mentoring and coaching,
  • Understand the GROW model.
  • Identify and set appropriate goals using the SMART method of setting goals.
  • Understand how to identify the current state or reality of your employee’s situation.
  • Identify the steps needed in defining options for your employee
  • Understand how to create a preliminary plan.
  • Finalize a plan or wrap it up motivating your employee to work within them.
  • Identify the benefits of fostering trust with your employee.
  • Identify the steps in giving effective feedback.
  • Identify and overcome obstacles that hinder the growth and development of your employee.
  • Identify the end and how to transition your employee to other growth opportunities.
  • How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.
5. Measuring Results from Training: Master The Learning Cycle & Get More Out Of Training

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits.

Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

By the end of this Measuring Results from Training Online Short Course, you will be able to:

  • Understand Kolb's learning styles and learning cycle
  • Understand Kirkpatrick's level of evaluation
  • Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments and learning journals
  • Understand when to use each type of evaluation tool
  • Be able to perform a needs assessment
  • Know how to write learning objectives and link them to evaluation
  • Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
  • Know how to identify the costs, benefits, and return on investment of training
  • Be familiar with the parts of a business case
6. Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.

After you complete this course, you will be able to:

  • Define your role as a manager and identify how that role differs from other roles you have had.
  • Understand the management challenge and the new functions of management.
  • Discover how you can prepare for and embrace the forces of change.
  • Identify ways to get you and your workspace organized and get a jump on the next crisis.
  • Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
  • Enhance your ability to communicate with others in meetings and through presentations.
  • Create an action plan for managing your career success.
7. Influence and Persuasion: Speak With Persuasion And Become Influential

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.

After you complete Influence and Persuasion this course, you will be able to:

  • Make decisions about using persuasion versus manipulation.
  • Apply the concepts of pushing and pulling when influencing others.
  • Describe different techniques for getting persuasive conversations and presentations underway.
  • Make a persuasive presentation by using the 5 S’s.
  • Apply storytelling techniques to extend influence.
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion.
8. Giving Effective Feedback: Learn How To Provide And Receive Feedback Effectively

It can be really tough to say what needs to be said. How do you tell your best friend that they have broccoli in their teeth? How do you tell your boss that he always mispronounces a particular client’s name? The answer is in a few simple tools and techniques.

Feedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.

In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You’ll also learn some tips for receiving feedback.

After you complete this Giving Effective Feedback course, you will be able to:

  • Explain why feedback is essential.
  • Apply a framework for providing formal or informal feedback.
  • Use descriptive language in delivering feedback.
  • Describe six characteristics of effective feedback.
  • Provide feedback in real situations.
9. Employee Motivation: How to Motivate your Team to Achieve Organizational Goals

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation course will give you several types of tools to become a great motivator, including goal setting and influencing skills. You will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

By the end of this Employee Motivation Online Short Course, you will be able to:

  • Defining motivation, an employer's role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee Motivation
  • Describing the theories which pertain to Employee Motivation - with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation
  • Setting clear and defined goals
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward
10. Supervising Others: Effectively Manage Your Staff to get More out of Them

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

By the end of this Supervising Others Online Short Course, you will be able to:

  • Define requirements for required work.
  • Set the expectations for your staff.
  • Establish SMART goals for yourself.
  • Help your staff set SMART goals.
  • Learn to delegate appropriately.
  • Provide effective feedback to your staff.
  • Utilise effective time management techniques.
  • Perform effective conflict resolution.
  • Understand how to manage effectively in different situations.
  • Understand what a new supervisor needs to become an effective supervisor. 

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

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Units of Study

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Servant Leadership, 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Servant Leadership

Module One: Getting Started

Module Two: What is Servant Leadership?

  • A Desire to Serve 
  • Knowing to Share the Power 
  • Putting Others First 
  • Helping Employees Grow

Module Three: Leadership Practices

  • Democratic Leadership Style 
  • Laissez-Faire Style 
  • Leading by Example 
  • Path-Goal Theory

Module Four: Share the Power

  • Being Empathetic 
  • Learn to Delegate 
  • Their Success is Your Success 
  • Know When to Step In

Module Five: Characteristics of a Servant Leader

  • Listening Skills 
  • Persuasive Powers 
  • Recognizes Opportunities 
  • Relates to Employees

Module Six: Barriers to Servant Leadership

  • Excessive Criticism 
  • Doing Everything Yourself 
  • Sitting on the Sidelines 
  • Demanding from Employees

Module Seven: Building a Team Community

  • Identify the Group Needs 
  • Complement Member Skills 
  • Create Group Goals 
  • Encourage Communication

Module Eight: Be a Motivator

  • Make it Challenging 
  • Provide Resources 
  • Ask for Employee Input 
  • Offer Incentives

Module Nine: Be a Mentor

  • Establish Goals 
  • Know When to Praise or Criticize 
  • Create a Supportive Environment 
  • Create an Open Door Policy

Module Ten: Training Future Leaders

  • Offer Guidance and Advice 
  • Identify Their Skill Sets 
  • Methods of Feedback 
  • Establish Long Term Goals

Module Eleven: Self-Reflection

  • Keep a Journal 
  • Identify Your Strengths and Weaknesses 
  • Identify Your Needs 
  • Creating Your Own Goals

Module Twelve: Wrapping Up

Course 2 - Leadership and Influence

Section One: Getting Started

 

Section Two: How Leadership Evolved

  • What is Leadership
  • Leadership Characteristics
  • Leadership Principles
  • Leadership through the ages
  • The Great Man
  • The Trait Theory
  • Transformational Leadership

Section Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Section Four: A Personal Evaluation

  • Kouzes and Posner
  • A Personal Inventory
  • Create an Action Plan

Section Five: Modeling the Way

  • Inspirational Role Model
  • Influencing Others’ Perspectives

Section Six: Inspiring a Shared Vision

  • Choose Your Vision
  • Communicate Your Vision
  • Identifying the Benefit for Others

Section Seven: Challenging the Process

  • Your Inner Innovator
  • Room for Improvement
  • Lobbying for Change

Section Eight: Enabling Others to Act

  • Encouraging Growth
  • Creating Mutual Respect
  • The Importance of Trust

Section Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Section Ten: Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence

Section Eleven: Setting Goals

  • Create SMART Goals
  • Long-Term Plans
  • Creating a Support System

Section Twelve: Wrapping Up

Course 3 - Be A More Likeable Boss

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust. 

Module Two: Is it Better to be Loved or Feared?

  • The Case for Fear
  • The Case for Love
  • The Case against Either
  • The Middle Ground

Module Three: Leadership as Service

  • Top-down Hierarchies
  • A Lateral Perspective
  • Know Your Employees
  • Genuine Empathy and the Power to Lead

Module Four: Leadership by Design

  • Begin with the End in Mind
  • Setting Goals
  • Determining Values
  • A Mission Statement

Module Five: Understanding Motivation

  • Dramatism
  • The Pentad
  • Guilt and Redemption
  • Identification

Module Six: Constructive Criticism

  • What are Your Intentions?
  • A Positive Vision of Success
  • Feedback Sandwich
  • Following up (versus Badgering)

Module Seven: The Importance of Tone

  • Lighting a Fire
  • Calming a Storm
  • Adult versus Parent
  • Changing the Script

Module Eight: Trusting Your Team

  • Dangers of Micromanaging
  • Delegation and Anxiety
  • Aces in Their Places
  • Celebrating Success

Module Nine: Earning the Trust of Your Team

  • Honesty
  • Reliability
  • Availability 
  • Openness

Module Ten: Building and Reinforcing Your Team

  • Identifying Team Strengths and Weaknesses
  • Identify Team Roles
  • Design Exercises with Specific Goals
  • What to Avoid

Module Eleven: You are the Boss of You

  • What Kind of Person Would You Follow?
  • Self-Awareness
  • Self-Improvement
  • Keeping Your Balance

Module Twelve: Wrapping Up

Course 4 - Coaching and Mentoring

Section One: Getting Started

  • Objectives

Section Two: Coaching, Mentoring, aren’t they the same?

  • Coaching
  • Mentoring
  • The G.R.O.W. Model

Section Three: Setting Goals

  • “G” for Goals
  • Identifying Appropriate Goal Areas
  • Create SMART Goals

Section Four: The Reality of GROW

  • Understanding Where You Are
  • Past Performance

Section Five: Options of GROW…

  • Your Path to BIG Success
  • The Best Approach
  • Structuring a Plan. 22

Section Six: It’s a Wrap

  • Create a Development Plan
  • First Step
  • Motivation

Section Seven: The Importance of Trust

  • What is Trust?
  • Trust & Coaching
  • How to Build a Trusting Relationship

Section Eight: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Nine: Obstacles & Roadblocks

  • Frequent Obstacles
  • Maslow’s Hierarchy of Needs Pyramid
  • Reviewing Progress & Re-evaluating Goals
  • Focusing on Progress not Shortfalls

Section Ten: Reaching the End

  • Achieving the Goal
  • Record the Achievements

Section Eleven: How Mentoring Differs from Coaching

  • Blending the Two Models
  • GROW Model & Mentoring
  • It’s all About Relationships

Section Twelve: Wrapping it Up

Course 5 - Measuring Results from Training

Module One - Getting Started

Module Two: Kolb's Learning Styles

  • Lesson One: The Four-stage process
  • Lesson Two: Accommodators
  • Lesson Three: Divergers
  • Lesson Four: Convergers
  • Lesson Five: Assimilators

Module Three: Kirkpatrick's Level of Evaluation

  • Lesson One: Overview
  • Lesson Two: Level One: Reactions
  • Lesson Three: Level Two: Learning
  • Lesson Four: Level Three: Behavior
  • Lesson Five: Level Four: Results

Module Four: Types of Measurement Tools

  • Lesson One: Goal setting
  • Lesson Two: Self-evaluations
  • Lesson Three: Peer evaluations
  • Lesson Four: Supervisor evaluations
  • Lesson Five: High-Level evaluations

Module Five: Focusing the Training

  • Lesson One: Performing a Needs Assessment
  • Lesson Two: Creating Learning Objectives
  • Lesson Three: Drilling Down Into Content

Module Six: Creating an Evaluation Plan

  • Lesson One: What Will We Evaluate?
  • Lesson Two: When Will the Evaluation be Completed?
  • Lesson Three: How will we evaluate it?
  • Lesson Four: Who will perform the evaluation?

Module Seven: Assessing Learning before Training

  • Lesson One: Workplace Observation
  • Lesson Two: Objectives Assessment

Module Eight - Assessing Learning during Training

  • Reviewing learning objectives
  • Performing hip-pocket assessments
  • Quizzes and tests
  • Skill assessments

Module Nine - Assessing Learning after Training

  • Evaluation timelines
  • Learning journal
  • Goal setting
  • Additional methods of evaluation

Module Ten - The Long Term View

  • Creating a long term evaluation plan
  • Methods of evaluation
  • Documenting lessons learned

Module Eleven - Calculating the Return on Investment (ROI)

  • A basic ROI formula
  • Identifying and measuring tangible benefits
  • Identifying and measuring intangible benefits
  • Calculating total costs
  • Making a business case

Module Twelve - Wrapping Up

Course 6 -  Business Leadership

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment: Areas of Improvement

 Session 2: About the Learning Organization

  • What is a Learning Organization?
  • Are You a Lifelong Learner?
  • Lifelong Learning Questionnaire
  • Scoring?

 Session 3: Achieving Personal Mastery

  • What is Personal Mastery?
  • Your Personal Vision
  • Developing a Vision
  • Step One: Identify Your Values
  • Step Two: Define Your Values
  • Step Three: Put It All Together

 Session 4: Analyzing Our Mental Models

  • Our Mental Models, Part One
  • Our Mental Models, Part Two
  • Mental Models in the Workplace
  • Strategies for Working with Mental Models
  • You Can Create New Mental Models!
  • The Ladder of Inference, Part One
  • A Ladder of Inference, Part Two
  • A Ladder of Inference, Part Three
  • A Ladder of Inference, Part Four
  • A Ladder of Inference, Part Five
  • Reflection: Using Your Own Experiences as a Resource
  • Case Study
  • Applying the Concepts

 Session 5: Achieving a Shared Vision

  • What is a Shared Vision?

 Session 6: Team Learning

  • Team Learning
  • The Meteor Belt
  • Protocols for Skillful Discussion
  • Preparing the Ground for Skillful Discussion

 Session 7: Systems Thinking

  • Systems Thinking
  • Sample Systems

 Session 8: Understanding Leadership

  • About Leadership
  • Director's Style
  • Coach's Style
  • Supporter's Style
  • Delegator's Style
  • Your Leadership Style
  • Understanding Your Comfort Zone
  • Adapting Our Style
  • Cycling Through the Styles
  • Managing Performance
  • Humility
  • Making Connections
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The Great…
  • … And The Not So Great
  • Taking Charge

 Session 9: Five Practices

  • Practice One: Challenge the Process
  • Making Connections
  • Practice Two: Inspire a Shared Vision
  • Practice Three: Enable Others to Act
  • Making Connections
  • Image Identification
  • Practice Four: Model the Way
  • Practice Five: Encourage the Heart
  • Practices in Practice

 Session 10: Building Trust

  • The Cycle of Trust and Performance
  • Improving Trust
  • Trust Exercise
  • Making Connections

 Session 11: Managing Change

  • About Change
  • Endings
  • Neutral
  • Beginnings
  • Making Connections
  • Key Factors in Successful Change
  • A Step-by-Step Plan for Change
  • Case Study: Getting More from the Last Hour
  • Getting More From the Last Hour

 Session 12: The Four Room Apartment

  • The Four Room Apartment
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three
  • Summary

 Session 13: Time Management Tips and Tricks

  • Getting Things in Order
  • Making Connections
  • Mastering E-mail
  • Adding Up the Numbers
  • Assessing the Impact
  • Tackling the E-Mail Monster
  • Time Management Tips
  • Eight Exciting Ideas
  • A Planning Checklist
  • Putting Plans into Action with Scheduling Aids
  • Organizing Your Work Area and Your Paperwork
  • Going the Extra Mile

 Session 14: Managers vs. Leaders

  • Managers vs. Leaders
  • Making Connections
  • We Need Leaders!
  • Managers vs. Leaders

 Session 15: Types of Thinking

  • Directional Thinking
  • Paradigm Shifts
  • Mind Mapping
  • Reframing
  • Consequential Thinking
  • Considering the Consequences
  • Ethics 101

 Session 16: Influence Strategies

  • Common Influence Strategies
  • Cialdini's Six Strategies

 Session 17: Managing Relationships

  • The Relationship Cycle
  • Coaching Through Conflict
  • Helping Others in Conflict
  • Choosing Your Style
  • The Turtle (Withdrawing, Avoiding)
  • The Shark (Aggressive, Forcing)
  • The Teddy Bear (Smoothing, Cooperating)
  • The Fox (Compromising)
  • The Owl (Confronting or Problem-Solving)
  • Making Connections
  • Preparing for Conflict, Part One
  • Preparing for Conflict, Part Two
  • Preparing for Conflict, Part Three
  • Preparing for Conflict, Part Four
  • Making Connections
  • Managing Stress
  • The Positive Effect
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • Six Steps for Dealing with Angry People

 Session 18: A Simple Problem Solving Process

  • Systematic Problem Solving
  • Breaking Down the Model
  • Personal Problems

 Session 19: Strategic Planning

  • SWOT Analysis
  • Sample SWOT Matrix
  • What to Include in Your SWOT
  • Individual Analyses

 Session 20: Doing Delegation Right

  • What is Delegation?
  • Defining Delegation
  • Levels of Delegation
  • Breaking Down the Model, Part One
  • Breaking Down the Model, Part Two
  • Breaking Down the Model, Part Three
  • Delegation Case Study

 Session 21: Criteria for Useful Feedback

  • Giving Constructive Feedback
  • Best Practices
  • The Importance of Feedback
  • Making Connections

 Session 22: Feedback Techniques

  • Feedback Techniques
  • The Open-Ended Approach
  • More Feedback Options
  • Encouraging Feedback
  • Case Study

 Session 23: Mastering Your Body Language

  • Mastering Your Body Language
  • Things to Consider
  • Reading Cues and Adjusting Your Approach

 Session 24: Meeting Management

  • Preparing for Meetings
  • Reading the Reports, Part One
  • Reading the Reports, Part Two
  • Reading the Reports, Part Three
  • Preparing for the Meeting
  • During the Meeting
  • Managing Meetings
  • Making Connections
  • Presentation Tips

 Session 25: Pumping up a Presentation

  • Pumping up a Presentation
  • Seven Easy Steps

 Session 26: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get Ther

Course 7 - Influence and Persuasion

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment-Article
  •     Pre-Assignment-Questions

Session 2: Understanding Persuasion

  •     How Persuasion Works
  •     Predictability
  •     Reciprocation
  •     Consistency and Commitment
  •     Social Evidence
  •     Authority
  •     Liking
  •     Scarcity
  •     Self-Interest
  •     Pre-Assignment Review

Session 3: Preparing to Persuade

  •     Pushing and Pulling
  •     Communicating with Confidence
  •     Have a Purpose
  •     Have an Outcome
  •     Make Sure the Receiver is Ready
  •     Apply Positive Intent
  •     Words to Watch Out For
  •     Your Inner Self Talk
  •     Frame of Reference
  •     Suspending Belief

Session 4: Getting Off on the Right Foot

  •     Building Rapport
  •     About Rapport
  •     Establish and Maintain Rapport
  •     Matching and Mirroring
  •     Body Language
  •     Voice Characteristics
  •     Pacing
  •     Scenario One
  •     Scenario Two
  •     Leading

Session 5: Presentation Strategies

  •     Five Points for Any Presentation
  •     The Five S Framework
  •     Preparing with the Five S Pattern

Session 6: Using Stories to Persuade

  •     The Importance of Story
  •     Stories Have to Make You Stand Out
  •     Your Story has to be Believable
  •     Storytelling Works When it Makes Something More
  •     Have a Beginning, Middle, and End
  •     Be Conscious of Our Attention Span
  •     Storytelling Time

Session 7: Using Neuro Linguistic Programming

  •     Defining Neuro Linguistic Programming
  •     Neuro + Linguistic + Programming =
  •     So What Does it Mean?
  •     A Brief History
  •     Understanding Common NLP Terms
  •     Embedding Positive or Negative Commands
  •     Storytelling Time
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 8 - Giving Effective Feedback

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Definitions

  •     Food for Thought
  •     When Feedback is Needed
  •     Scenario One
  •     Scenario Two
  •     Scenario Three
  •     Scenario Four
  •     Scenario Five
  •     Scenario Six
  •     Scenario Seven

Session 3: Speaking Clearly

  •     Being Descriptive

Session 4: Communication Strategies

  •     Introduction
  •     Questioning Skills
  •     Good Questions: Open-Ended Questions
  •     Good Questions: Hypothetical Open Questions
  •     Good Questions: Appropriate Closed Questions
  •     Good Questions: Third-Person Questions
  •     Poor Questions: Loaded Questions
  •     Poor Questions: Leading Questions
  •     Probing
  •     Probing Techniques
  •     Non-Verbal Messages
  •     Sending the Right Message
  •     Managing Your Messages
  •     Voice
  •     Qualities of a Good Voice
  •     Interpretation Exercise

Session 5: Characteristics of Effective Feedback

  •     Introduction
  •     Informal Feedback Framework
  •     State Your Case
  •     Pre-Assignment Review

Session 6: Receiving Feedback Graciously

  •     Receiving Feedback Graciously

Session 7: Testing the Waters

  •     Scenario One
  •     Scenario Two
  •     Scenario Three

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 9 - Employee Motivation

Module One - Getting Started

Module Two - A Psychological Approach

  • Herzberg's Theory of Motivation
  • Maslow's Hierarchy of needs
  • The two models and motivation

Module Three - Object-Oriented Theory

  • The carrot
  • The whip
  • The plant

Module Four - Using Reinforcement Theory

  • A history of Reinforcement Theory
  • Behavior modification in four steps
  • Appropriate uses in the workplace

Module Five - Using Expectancy Theory

  • A history of Expectancy Theory
  • Understanding the three factors
  • Using the three factors to motivate in the workplace

Module Six - Personality's Role in Motivation

  • Identifying youe personality type
  • Identifying others' personality type
  • Motivators by personality type

Module Seven - Setting Goals

  • Goals and motivation
  • Setting SMART goals
  • Evaluating and adapting

Module Eight - A Personal Toolbox

  • Building your own motivational plan
  • Encouraging growth and development
  • Getting others to see the glass half-full

Module Nine - Motivation on the Job

  • The key factors
  • Creating a motivational organisation
  • Creating a motivational job

Module Ten - Addressing Specific Morale Issues

  • Dealing with individual morale problems
  • Addressing team morale
  • What to do when the whole company is de-motivated

Module Eleven - Keeping yourself Motivated

  • Identifying personal motivators
  • Maximising your motivators
  • Evaluating and Adapting

Module Twelve - Wrapping Up

Course 10 - Supervising Others

Section One: Getting Started

  • Objectives

Section Two: Setting Expectations

  • Criteria for Success
  • Spotting Opportunities for Improvement
  • Setting Expectations Verbally
  • Documenting Expectations

Section Three: Setting Goals

  • Understanding Cascading Goals
  • Creating SMART Goals
  • Helping Others Set Goals

Section Four: Assigning/Delegating Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

Section Five: Three Degrees of Delegation

  • First Degree: Complete
  • Second Degree: Partial
  • Third Degree: Complete

Section Six: Implementing Delegation

  • When to Delegate
  • Who Should I Delegate to?
  • Providing Instructions
  • Monitoring the Results
  • Delegation Dilemmas

Section Seven: High Impact Feedback

  • Characteristics of Good Feedback
  • Tools for Delivering Feedback
  • Informal Feedback
  • Formal Feedback

Section Eight: Managing Your Time

  • The 80/20 Rule
  • Prioritising with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using a Productivity Journal

Section Nine: Resolving Conflict

  • Understanding the Effective Conflict Resolution Process
  • Maintaining Fairness
  • Examining Root Causes
  • Creating Mutual Gain Options and Multiple Option Solutions

Section Ten: Establishing Yourself

  • Dealing with Promotion from within a Team
  • Supervising a Brand New Team
  • Dealing with an Established Team

Section Eleven: Survival Tips for a New Supervisor

  • Ask the Right Questions
  • Go to Gemba
  • Keep Learning!

Section Twelve: Wrapping Up

Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Requirements

Entry requirements:

Students must have basic literacy and numeracy skills.


Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.


Device requirements:

Students will need access to a computer/any device and the internet.

FAQS

1.  Who are Courses For Success?

Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.

Our courses span across the following categories:

•Animal    

•Beauty    

•Business    

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•Finance

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•Personal Development

•Teaching & Academics

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund policy.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!

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anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.

5.  Do I require to have finished high school to complete this course?

No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.

6.  What if English is not my first language?

This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

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After
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access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
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Providing
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10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
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12.  How long will you have access to the online course?

The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

13.  How long will my course take?

Course duration, is listed under Course Summary

14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You
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Also, include it in your resume/CV, professional social media profiles
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Our
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18.  Will this course be credited by universities?

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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

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21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

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Courses
are studied online at your own pace and you are free to study as many
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Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.

To pay via bank transfer contact us info@coursesforsuccess.com

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Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com

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Yes, you can request for an invoice via email at info@coursesforsuccess.com

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You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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