What you will learn - Understand The Phases Of Negotiation

Get BIG Savings with our Ultimate Negotiation Skills Online Bundle, 10 Certificate Courses

1. Negotiation Skills
2. Communication Strategies
3. Business Etiquette
4. Interpersonal Skills
5. Conflict Resolution
6. Business Writing
7. Business Acumen
8. Assertiveness and Self-Confidence
9. Critical Thinking
10. Contract Management

1. Negotiation Skills: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Understand and apply basic negotiating concepts
• Lay the groundwork for negotiation
• Identify what information to share and what to keep to yourself
• Understand basic bargaining techniques
• Apply strategies for identifying mutual gain
• Understand how to reach consensus and set the terms of agreement
• Deal with personal attacks and other difficult issues
• Use the negotiating process to solve everyday problems
• Negotiate on behalf of someone else

2. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

• Paraverbal Communication
• Body Language
• The four stages in the Appreciative Inquiry model are known as the 4-D cycle
• Speaking Like a Star
• Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

• Understand what communication is
• Understand the different ways communication takes place
• Overcome communication blockages
• Make the most of non-verbal and paraverbal communication
• Understand and utilize the STAR method
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Establish common ground with others

3. Business Etiquette: Look and Sound Your Best in Any Situation

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)

Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

At the end of this Business Etiquette Online Short Course, you should be able to:

• Identify what business etiquette is and why it’s important.
• Network with confidence.
• Present themselves professionally.
• Understand the importance of dress codes and what they mean.
• Understand how to use a business card effectively.
• Remember names easily.
• How to conduct themselves at a business lunch.
• Understand basic guidelines regarding, grammar standards in all written communication.
• Understand telephone etiquette.
• Understand the benefits of international etiquette.

4. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power
• Understand what non-verbal communication is and how it can enhance interpersonal relationships
• Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
• Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
• Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
• Understand how the use of facts and emotions can help bring people to your side
• Identify ways of sharing one's opinions constructively
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
• Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

5. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

• Building Positive Energy
• Fishbone Diagram
• Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

• Understand what conflict and effective conflict resolution mean.
• Understand all six phases of the conflict resolution process.
• Understand the five main styles of conflict resolution.
• Be able to adapt the process for all types of conflicts.
• Be able to break out parts of the process and use those tools to prevent conflict.
• Be able to use basic communication tools, such as the agreement frame and open questions.
• Be able to use basic anger and stress management techniques

6. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.

This Business Writing Online Short Course will provide:

• A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
• An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.

Course Topics:

• Spelling
• Punctuation
• Writing the Letter
• Proposals Key Info

By the end of the Business Writing Online Short Course, you will be able to:

• Understand the function/purpose of all of the above.
• Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
• Define proofreading and understand the techniques in improving proofreading skills.
• Define peer review and list ways peer review can help improve business writing skills.
• Notice (and correct) common spelling and grammar issues in business writing.
• List guidelines in printing and publishing business writing

7. Business Acumen: Increase your Financial Literacy & Improve Business Sense

Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve business sense. 

Business Acumen will give you an advantage everyone wishes they had. The Business Acumen Online Short Course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

By the end of this Business Acumen Online Short Course, you will be able to:

• Know how to see the big picture
• Develop a risk management strategy
• Know how to practice financial literacy
• Develop critical thinking
• Practice management acumen
• Find key financial levers

8. Assertiveness and Self-Confidence: How To Be A High Achiever and Succeed in Life!

Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits in your professional and personal lives.

The Assertiveness and Self-Confidence course will give you an understanding of what assertiveness and self-confidence mean and how to develop those feelings in your day-to-day lives. These skills will encompass many aspects of your life and have a positive effect.

By the end of the Assertiveness and Self-Confidence Online Short Course, you will be able to:

• Define assertiveness and self-confidence, and list the 4 styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
• Define the importance of goal setting, and practice setting SMART goals for assertive behavior
• Utilize methodologies for understanding your worth - and the use of positive talk
• List reasons why a pleasing appearance and body language are critical for creating a strong first impression
• Practice sending positive communications phrased as "I-Messages"
• Use the STAR model to make your case during a presentation challenge
• Display rapport-building skills through assertive methods of expressing disagreement and consensus - building techniques
• Practice strategies for gaining positive outcomes in difficult interpersonal situations.
  

9. Critical Thinking: Analyze and Evaluate Information to Boost Your Performance

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Our Critical Thinking course will lead you to be a more rational and disciplined thinker. It will reduce bias which will provide a greater understanding of the environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.

By the end of this Critical Thinking Online Short Course, you will be able to:

• Understand the components of critical thinking
• Utilize non-linear thinking
• Use logical thinking
• Recognize what it means to be a critical thinker
• Evaluate information using critical thinking skills
• Identify the benefits of critical thinking
• Revise perspective, when necessary
• Comprehend problem solving abilities

10. Contract Management: Learn to understand ethical contract management

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic.  Contracts, however,  are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are  not, companies face financial loss, relationship harm, and damaged reputations.

With our “Contract Management” Course, you will discover the specifics of how contract management works and how to effectively source agents. 

By the end of this Contract Management Online Short Course, you will be able to:

• Identify contract elements
• Understand ethical contract management
• Calculate value
• Negotiate contracts
• Create basic amendments

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For comprehensive information on units of study click the units of study tab above.

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Course Fast Facts:

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2. Only 6 to 8 hours of study is required per course
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4. Study as many courses as you want
5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
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7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Negotiation Skills 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Negotiation Skills

Course 2 - Certificate In Communication Strategies

Course 3 - Certificate In Business Etiquette

Course 4 - Certificate In Interpersonal Skills

Course 5 - Certificate In Conflict Resolution

Course 6 - Certificate In Business Writing

Course 7 - Certificate In Business Acumen

Course 8 - Certificate In Assertiveness and Self-Confidence

Course 9 - Certificate In Critical Thinking

Course 10 - Certificate In Contract Management

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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