About This Course
What you will learn - Learn How to Deal with Difficult Customers and Situations
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Get BIG Savings with our Ultimate Handling a Difficult Customer Online Bundle, 10 Certificate Courses
- Handling a Difficult Customer
- Negotiation Skills
- Overcoming Sales Objections
- Stress Management
- Anger Management
- Critical Thinking
- Sales Fundamentals
- Top 10 Sales Secrets
- CRM: An Introduction to Customer Relationship Management
- Dealing With Difficult People
1. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations
Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.
By the end of this Handling a Difficult Customer Online Short Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
2. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
By the end of this Negotiation Skills Online Short Course, you will be able to:
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
3. Overcoming Sales Objections: Understand Objections and How To Handle Them
Experiencing a sales objection can be a disheartening event. Through this course your will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.
Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.
By the end of this course, you will be able to:
- Understand the factors that contribute to customer objections
- Define different objections
- Recognize different strategies to overcome objections
- Identify the real objection
- Find points of interest
- Learn how to deflate objections and close the sale
4. Stress Management: How To Address and Overcome Stressful Situations
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.
The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.
By the end of this course, you will be able to:
- Identify the best approach to a stressful situation (Alter, Avoid or Accept)
- Understand what lifestyle elements you can change to reduce stress
- Use routines to reduce stress
- Use environmental and physical relaxation techniques
- Better cope with major events
- Use a stress log to identify stressors and create a plan to reduce or eliminate them
5. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!
Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.
Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.
By the end of this Anger Management Online Short Course, you will be able to:
- Understand anger dynamics.
- Understand the myths of anger.
- Know the right and wrong ways of dealing with anger.
- Know techniques in controlling anger.
- See differences between objective and subjective language.
- Know tips in identifying the problem.
- Express a feeling or position using I-messages.
- How to making a disagreement constructive.
- Understand hot buttons and personal anger dynamics.
- Understand the alter, avoid and accept response to anger.
6. Critical Thinking: Analyze and Evaluate Information to Boost Your Performance
Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Our Critical Thinking course will lead you to be a more rational and disciplined thinker. It will reduce bias which will provide a greater understanding of the environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.
By the end of this Critical Thinking Online Short Course, you will be able to:
- Understand the components of critical thinking
- Utilize non-linear thinking
- Use logical thinking
- Recognize what it means to be a critical thinker
- Evaluate information using critical thinking skills
- Identify the benefits of critical thinking
- Revise perspective, when necessary
- Comprehend problem solving abilities
7. Sales Fundamentals: Learn Key Skills to Achieve Sales Targets
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
The Sales Fundamentals course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer.
By the end of this course, you will be able to:
- Understand the language of sales
- Prepare for a sales opportunity
- Begin the discussion on the right foot
- Make an effective pitch
- Handle objections
- Seal the deal
- Follow up on sales
- Set sales goals
- Manage sales data
- Use a prospect board
8. Top 10 Sales Secrets: Learn Key Skills to Achieve Sales Targets
No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person.
With our “Top 10 Sales Secrets” course, you will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers!
By the end of this course, you will be able to:
- Learn how to develop effective traits
- Learn how to “know” your clients better.
- Better represent the product/service
- Cultivate effective leads
- Sell with authority
- Learn how to build trusting, long term relationships with customers
9. CRM: An Introduction to Customer Relationship Management: Learn About Customer Relationship
Give your business that winning edge! Learn how to understand your customers better and be more responsive to their needs with our Customer Relationship Management Online Course. Taking our course will keep you up to date with the latest in CRM practices and improve your business's profitability.
Our Customer Relationship Management Online Course will discuss why your business needs CRM, CRM's benefits, and how to implement a successful CRM strategy. Get customers genuinely happy when paying for your products and services. Customers love businesses that treat them the way they want to be treated and are actually prepared to pay more for this experience.
Join our Customer Relationship Management Online Course today and get answers to frequently asked questions. How many points, rewards, and loyalty cards do you have? These are all examples of Customer Relationship Management (CRM) programs. What does your company offer to reward existing customers and gain new ones?
10. Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
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- Only 6 to 8 hours of study is required per course
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- You can study from home or at work, at your own pace, in your own time
- Certificate of Completion
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Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Ultimate Handling a Difficult Customer 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Handling a Difficult Customer Online Course
Module One: Getting Started
Module Two: The Right Attitude Starts with You
- Be Grateful
- Make Gratitude a Habit
- Keep Your Body Healthy
- Invoke Inner Peace
Module Three: Stress Management (Internal Stressors)
- Irritability
- Unhappiness With Your Job
- Feeling Underappreciated
- Not Well Rested
Module Four: Stress Management (External Stressors)
- Manage Your Work Space
- Loud Work Environment
- Co-Worker Relations
- Demanding Supervisor
Module Five: Transactional Analysis
- What is Transactional Analysis
- Parent
- Child
- Adult
Module Six: Why are Some Customers Difficult
- They Have Truly Had a Bad Experience and Want to Vent
- Want Someone to be Held Accountable
- They Have Truly Had a Bad Experience and Want Resolution
- They are Generally Unhappy
Module Seven: Dealing with the Customer Over the Phone
- Listen to the Customer’s Complaint
- Build Rapport
- Do Not Respond with Negative Words or Emotion
- Offer a Verbal Solution to Your Customer
Module Eight: Dealing with the Customer In Person
- Listen to the Customer’s Concerns
- Build Rapport
- Respond with Positive Words and Body Language
- Aside from Words
Module Nine: Sensitivity in Dealing with Customers
- Customers who are Angry
- Customers who are Rude
- Customers with Different Cultural Values
- Customers who Cannot be Satisfied
Module Ten: Scenarios of Dealing with a Difficult Customer
- Angry Customer
- Rude Customer
- A Customer from Another Culture
- An Impossible to Please Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
- Call the Customer
- Send the Customer an Email
- Mail the Customer a Small Token
- Snail-Mail a Handwritten or Typed Letter
Module Twelve: Wrapping Up
Course 2 - Certificate In Negotiation Skills Online Course
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 3 - Certificate In Overcoming Sales Objections Online Course
Module One - Getting Started
Module Two - Three Main Factors
- Skepticism
- Misunderstanding
- Stalling
Module Three - Seeing Objections as Opportunities
- Translating the objection to a question
- Translating the objection to a reason to buy
Module Four - Getting to the Bottom
- Asking appropriate questions
- Common objections
- Basic strategies
Module Five - Finding a Point of Agreement
- Outlining features and benefits
- Identifying your unique selling position
- Agreeing with the objection to make the sale
Module Six - Have the Client Answer Their Own Objection
- Understand the problem
- Render it inobjectionable
Module Seven - Deflating Objections
- Bring up common objections first
- The inner workings of objections
Module Eight - Unvoiced Objections
- How to dig up the "Real Reason"
- Bringing their objections to light
Module Nine - The Five Steps
- Expect them
- Welcome them
- Affirm them
- Complete answers
- Compensating benefits
Module Ten - Do's and Don'ts
- Do's
- Don'ts
Module Eleven - Sealing the Deal
- Understanding when it's time to close
- Powerful closing techniques
- The power of reassurance
- Things to remember
Module Twelve - Wrapping Up
Course 4 - Certificate In Stress Management Online Course
Module One - Getting Started
Module Two - Understanding Stress
- What is stress?
- What is eustress?
- Understanding the triple A approach
Module Three - Creating a Stress-Reducing Lifestyle
- Eating properly
- Exercising regularly
- Sleeping well
Module Four - Altering the Situation
- The first A
- Identifying appropriate situations
- Creating effective actions
Module Five - Avoiding the Situation
- The second A
- Identifying appropriate situations
- Creating effective actions
Module Six - Accepting the Situation
- The third A
- Identifying appropriate situations
- Creating effective actions
Module Seven - Using Routines to Reduce Stress
- Planning meals
- Organising chores
- Using a to-do list
Module Eight - Environmental Relaxation Techniques
- Finding a Sanctuary
- Using music
- Seeing the humor
Module Nine - Physical Relaxation Techniques
- Soothing stretches
- Deep breathing
- Tensing and relaxing
- Meditation
Module Ten - Coping with Major Events
- Establishing a support system
- Creating a plan
- Knowing when to seek help
Module Eleven - Our Challenge to You
- Creating a stress log
- Week One: Recording events
- Week Two: Identifying stressors and creating a plan
- Week Three: Creating new habits
Module Twelve - Wrapping Up
Course 5 - Certificate In Anger Management Online Course
Section One: Getting Started
- Objectives
Section Two: The Nature of Anger
- The Pentagon of Anger
- Fight or Flight
- Myths about Anger
Section Three: The Right & Wrong
- Wrong ways of Dealing with Anger
- Right Ways of Dealing with Anger
Section Four: Controlling Anger
- The Warning Signs
- Coping Thoughts
- Using Relaxation Techniques
- The Need to Vent
Section Five: Separate the People from the Problem
- Objective or Subjective Language
- Identifying the Problem
- Using “I” Messages
Section Six: Working the Problem Together
- The Art of Disagreement
- 10 Negotiation Tips
- Building Consensus
- Brainstorming Rules (Key to Success)
Section Seven: Solving the Problem Together
- Choosing the Best Solution
- Implementing, Evaluating, and Adapting
Section Eight: Dealing with Your Anger
- What are Hot Buttons
- Identifying Your Hot Buttons
- Your Anger Log
Section Nine: Alter Avoid Accept
- Alter
- Avoid
- Accept
Section Ten: Dealing with Angry People
- De-escalate the Situation
- When to Back Off
Section Eleven: Pulling It All Together
- Process Overview
- Put it into Practise
Section Twelve: Wrapping Up
Course 6 - Certificate In Critical Thinking Online Course
Module One - Getting Started
Module Two - Components of Critical Thinking
- Applying reason
- Open Mindedness
- Analysis
- Logic
Module Three - Non-Linear Thinking
- Step out of your comfort zone
- Don't jump to conclusions
- Expect and initiate change
- Being ready to adapt
Module Four - Logical Thinking
- Ask the right questions
- Organise the data
- Evaluate the information
- Draw conclusions
Module Five - Critical Thinker (Part 1)
- Active listening
- Be curious
- Be disciplined
- Be humble
Module Six - Critical Thinking (Part 2)
- Seeing the big picture
- Objectivity
- Using your emotions
- Being self-aware
Module Seven - Evaluate the Information
- Making assumptions
- Watch out for the bias
- Ask clarifying questions
- SWOT analysis
Module Eight - Benefits of Critical Thinking
- Being more persuasive
- Better communication
- Better problem solving
- Increased emotional intelligence
Module Nine - Changing your Perspective
- Limitations of your point of view
- Considering others viewpoint
- Influences on bias
- When new information arrives
Module Ten - Problem Solving
- Identify inconsistencies
- Trust your instincts
- Asking why?
- Evaluate the solution(s)
Module Eleven - Putting it all Together
- Retaining your new skills
- Reflect and learn from mistakes
- Always ask questions
- Practicing critical thinking
Module Twelve - Wrapping Up
Course 7 - Certificate In Sales Fundamentals Online Course
Section One: Getting Started
- Objectives
Section Two: Learn the Lingo
- Types of Sales
- More Common Sales Approaches
- Glossary of Common Terms
Section Three: Preparing to Make the Call
- Identifying the Right Person to Contact
- Research and Planning
- Creating Potential Solutions
Section Four: Make the Appointment
- First Impressions
- Making the Cold Call
- Using the Referral Opening
Section Five: Pitch your Product
- Features and Benefits
- Outlining Your Unique Selling Position
- What’s in it for me?
Section Six: Managing Objections
- Common Types of Objections
- Basic Strategies
- Advanced Strategies
Section Seven: Closing the Sale
- Understanding Buying Signals
- Closing Techniques
- Things to Remember
Section Eight: Following Up
- Thank You Notes
- Customer Service Issues
- Staying in Touch
Section Nine: Setting Goals
- The Importance of Sales Goals
- Setting SMART Goals
Section Ten: Managing Your Data (CRM)
- Choosing a System That Works for You
- Using Computerized Systems
- Using Manual Systems
Section Eleven: Using a Prospect Board
- The Layout of a Prospect Board
- How to use the prospect board
- A Day in the Life of Your Board
Section Twelve: Wrapping Up
- Words from the Wise
Course 8 - Certificate In Top 10 Sales Secrets Online Course
Module One: Getting Started
Module Two: Effective Traits
- Assertiveness
- Emotional Intelligence
- Solve Problems
- Close
Module Three: Know Clients
- Research
- Customer Values
- Customer Needs
- Anticipate Needs
Module Four: Product
- Know Your Product
- Believe in the Company and Product
- Be Enthusiastic
- Link Product to Customer’s Values
Module Five: Leads
- Sift Leads
- Time vs. Cost of Pursuing Leads
- Let Go of Leads Going Nowhere
- Focus on Positive Leads
Module Six: Authority
- Develop Expertise
- Know Your Competition
- Continue Education
- Solve Customer Problems Using Authority
Module Seven: Build Trust
- Testimonials
- Be Transparent
- Be Genuine
- Take on Customers’ Point of View
Module Eight: Relationships
- Listen Actively
- Communicate Often
- Rewards
- Build New Relationships
Module Nine: Communication
- Be Prepared, Not Scripted
- Use Humor
- Be Yourself
- Thank and Reward
Module Ten: Self-Motivation
- Value Your Work
- Reward Achievements
- Focus on Success
- Do Not Procrastinate
Module Eleven: Goals
- SMART Goals
- Long-Term Goals
- Short-Term Goals
- Track and Modify
Module Twelve: Wrapping Up
Course 9 - Certificate In CRM: An Introduction to Customer Relationship Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Burst Water Pipe
- Call Center
Session 2: What is Crisis Management?
- Defining Terms
- What Makes a Crisis?
- The Crisis Management Team
- Creating the Team
Session 3: Training Leaders and Staff
- Training Essentials
- Three Pronged Approach
- Conducting Training
Session 4: Conducting the Crisis Audit
- Why Audit?
- Documentation Audit
- 360 Degree Audit
- Online Audit
- Sample Audit Questions
- Other Audit Considerations
- Using a Risk Matrix
Session 5: Performing a Risk Level Analysis
- The Four Categories
- Case Study, Scenario One
- Case Study, Scenario Two
- Case Study, Scenario Three
Session 6: Developing a Response Process
- Pre-Assignment Review
- Crisis Response Process
- Step Two: Perform Basic Crisis Management Steps
- Step Three: Trigger the Crisis Response Process (If Appropriate)
- Remember: Stay Flexible!
Session 7: Consulting with the Experts
- Considering Your Resources
- Making Connections
Session 8: Incident Management Techniques
- Case Study
- Responding to Incidents
- Incident Related Documentation
- Other Documents
- Investigating Incidents
- Accident Investigation Kit
- Steps to Follow
Session 9: Working Through the Issues
- Model Overview
- The Problem Solving Model
- Keeping an Open Mind
- Solving Problems the Right Way
- Phase One
- Definition
- Analysis
- Analysis
- Phase Two
- Brainstorming
- Checkerboard
- Research and Report
- Phase Three
- Solution Planning Worksheet
- Three Types of Decisions
- Advice from an Expert
- Eight Ingredients for Good Decision Making
Session 10: Establishing an Emergency Operations Center
- EOC Considerations
- Making Connections
- Who is In Charge?
Session 11: Building Business Continuity and Recovery
- Creating Continuity
- Making Connections
- Essential Crisis Plan Elements
Session 12: Walliallia
- Background
- Exercise One: Gas Line Explosion at Water Plant
- Assignment
- Exercise Two: How are you Feeling?
- Assignment
- Exercise Three: The Last Question
- Assignment
Session 13: Recovering and Moving On
- Initial Adjustments
- Working Things Out
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Certificate In Dealing With Difficult People Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
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Ultimate Handling a Difficult Customer Online Bundle, 10 Certificate Courses
The Most Comprehensive Handling a Difficult Customer Bundle
Bundle Up & Save - Learn More and Save More when you Upgrade to the Mega Bundle below & Save 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
3 DAY SALE - ENDS MIDNIGHT TODAY
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About This Course
What you will learn - Learn How to Deal with Difficult Customers and Situations
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Get BIG Savings with our Ultimate Handling a Difficult Customer Online Bundle, 10 Certificate Courses
- Handling a Difficult Customer
- Negotiation Skills
- Overcoming Sales Objections
- Stress Management
- Anger Management
- Critical Thinking
- Sales Fundamentals
- Top 10 Sales Secrets
- CRM: An Introduction to Customer Relationship Management
- Dealing With Difficult People
1. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations
Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.
By the end of this Handling a Difficult Customer Online Short Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
2. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
By the end of this Negotiation Skills Online Short Course, you will be able to:
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
3. Overcoming Sales Objections: Understand Objections and How To Handle Them
Experiencing a sales objection can be a disheartening event. Through this course your will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.
Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.
By the end of this course, you will be able to:
- Understand the factors that contribute to customer objections
- Define different objections
- Recognize different strategies to overcome objections
- Identify the real objection
- Find points of interest
- Learn how to deflate objections and close the sale
4. Stress Management: How To Address and Overcome Stressful Situations
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.
The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.
By the end of this course, you will be able to:
- Identify the best approach to a stressful situation (Alter, Avoid or Accept)
- Understand what lifestyle elements you can change to reduce stress
- Use routines to reduce stress
- Use environmental and physical relaxation techniques
- Better cope with major events
- Use a stress log to identify stressors and create a plan to reduce or eliminate them
5. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!
Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.
Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.
By the end of this Anger Management Online Short Course, you will be able to:
- Understand anger dynamics.
- Understand the myths of anger.
- Know the right and wrong ways of dealing with anger.
- Know techniques in controlling anger.
- See differences between objective and subjective language.
- Know tips in identifying the problem.
- Express a feeling or position using I-messages.
- How to making a disagreement constructive.
- Understand hot buttons and personal anger dynamics.
- Understand the alter, avoid and accept response to anger.
6. Critical Thinking: Analyze and Evaluate Information to Boost Your Performance
Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Our Critical Thinking course will lead you to be a more rational and disciplined thinker. It will reduce bias which will provide a greater understanding of the environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.
By the end of this Critical Thinking Online Short Course, you will be able to:
- Understand the components of critical thinking
- Utilize non-linear thinking
- Use logical thinking
- Recognize what it means to be a critical thinker
- Evaluate information using critical thinking skills
- Identify the benefits of critical thinking
- Revise perspective, when necessary
- Comprehend problem solving abilities
7. Sales Fundamentals: Learn Key Skills to Achieve Sales Targets
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
The Sales Fundamentals course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer.
By the end of this course, you will be able to:
- Understand the language of sales
- Prepare for a sales opportunity
- Begin the discussion on the right foot
- Make an effective pitch
- Handle objections
- Seal the deal
- Follow up on sales
- Set sales goals
- Manage sales data
- Use a prospect board
8. Top 10 Sales Secrets: Learn Key Skills to Achieve Sales Targets
No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person.
With our “Top 10 Sales Secrets” course, you will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers!
By the end of this course, you will be able to:
- Learn how to develop effective traits
- Learn how to “know” your clients better.
- Better represent the product/service
- Cultivate effective leads
- Sell with authority
- Learn how to build trusting, long term relationships with customers
9. CRM: An Introduction to Customer Relationship Management: Learn About Customer Relationship
Give your business that winning edge! Learn how to understand your customers better and be more responsive to their needs with our Customer Relationship Management Online Course. Taking our course will keep you up to date with the latest in CRM practices and improve your business's profitability.
Our Customer Relationship Management Online Course will discuss why your business needs CRM, CRM's benefits, and how to implement a successful CRM strategy. Get customers genuinely happy when paying for your products and services. Customers love businesses that treat them the way they want to be treated and are actually prepared to pay more for this experience.
Join our Customer Relationship Management Online Course today and get answers to frequently asked questions. How many points, rewards, and loyalty cards do you have? These are all examples of Customer Relationship Management (CRM) programs. What does your company offer to reward existing customers and gain new ones?
10. Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
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Join one of our customer service training courses online today!
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- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
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- Certificate of Completion
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Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Ultimate Handling a Difficult Customer 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Handling a Difficult Customer Online Course
Module One: Getting Started
Module Two: The Right Attitude Starts with You
- Be Grateful
- Make Gratitude a Habit
- Keep Your Body Healthy
- Invoke Inner Peace
Module Three: Stress Management (Internal Stressors)
- Irritability
- Unhappiness With Your Job
- Feeling Underappreciated
- Not Well Rested
Module Four: Stress Management (External Stressors)
- Manage Your Work Space
- Loud Work Environment
- Co-Worker Relations
- Demanding Supervisor
Module Five: Transactional Analysis
- What is Transactional Analysis
- Parent
- Child
- Adult
Module Six: Why are Some Customers Difficult
- They Have Truly Had a Bad Experience and Want to Vent
- Want Someone to be Held Accountable
- They Have Truly Had a Bad Experience and Want Resolution
- They are Generally Unhappy
Module Seven: Dealing with the Customer Over the Phone
- Listen to the Customer’s Complaint
- Build Rapport
- Do Not Respond with Negative Words or Emotion
- Offer a Verbal Solution to Your Customer
Module Eight: Dealing with the Customer In Person
- Listen to the Customer’s Concerns
- Build Rapport
- Respond with Positive Words and Body Language
- Aside from Words
Module Nine: Sensitivity in Dealing with Customers
- Customers who are Angry
- Customers who are Rude
- Customers with Different Cultural Values
- Customers who Cannot be Satisfied
Module Ten: Scenarios of Dealing with a Difficult Customer
- Angry Customer
- Rude Customer
- A Customer from Another Culture
- An Impossible to Please Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
- Call the Customer
- Send the Customer an Email
- Mail the Customer a Small Token
- Snail-Mail a Handwritten or Typed Letter
Module Twelve: Wrapping Up
Course 2 - Certificate In Negotiation Skills Online Course
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 3 - Certificate In Overcoming Sales Objections Online Course
Module One - Getting Started
Module Two - Three Main Factors
- Skepticism
- Misunderstanding
- Stalling
Module Three - Seeing Objections as Opportunities
- Translating the objection to a question
- Translating the objection to a reason to buy
Module Four - Getting to the Bottom
- Asking appropriate questions
- Common objections
- Basic strategies
Module Five - Finding a Point of Agreement
- Outlining features and benefits
- Identifying your unique selling position
- Agreeing with the objection to make the sale
Module Six - Have the Client Answer Their Own Objection
- Understand the problem
- Render it inobjectionable
Module Seven - Deflating Objections
- Bring up common objections first
- The inner workings of objections
Module Eight - Unvoiced Objections
- How to dig up the "Real Reason"
- Bringing their objections to light
Module Nine - The Five Steps
- Expect them
- Welcome them
- Affirm them
- Complete answers
- Compensating benefits
Module Ten - Do's and Don'ts
- Do's
- Don'ts
Module Eleven - Sealing the Deal
- Understanding when it's time to close
- Powerful closing techniques
- The power of reassurance
- Things to remember
Module Twelve - Wrapping Up
Course 4 - Certificate In Stress Management Online Course
Module One - Getting Started
Module Two - Understanding Stress
- What is stress?
- What is eustress?
- Understanding the triple A approach
Module Three - Creating a Stress-Reducing Lifestyle
- Eating properly
- Exercising regularly
- Sleeping well
Module Four - Altering the Situation
- The first A
- Identifying appropriate situations
- Creating effective actions
Module Five - Avoiding the Situation
- The second A
- Identifying appropriate situations
- Creating effective actions
Module Six - Accepting the Situation
- The third A
- Identifying appropriate situations
- Creating effective actions
Module Seven - Using Routines to Reduce Stress
- Planning meals
- Organising chores
- Using a to-do list
Module Eight - Environmental Relaxation Techniques
- Finding a Sanctuary
- Using music
- Seeing the humor
Module Nine - Physical Relaxation Techniques
- Soothing stretches
- Deep breathing
- Tensing and relaxing
- Meditation
Module Ten - Coping with Major Events
- Establishing a support system
- Creating a plan
- Knowing when to seek help
Module Eleven - Our Challenge to You
- Creating a stress log
- Week One: Recording events
- Week Two: Identifying stressors and creating a plan
- Week Three: Creating new habits
Module Twelve - Wrapping Up
Course 5 - Certificate In Anger Management Online Course
Section One: Getting Started
- Objectives
Section Two: The Nature of Anger
- The Pentagon of Anger
- Fight or Flight
- Myths about Anger
Section Three: The Right & Wrong
- Wrong ways of Dealing with Anger
- Right Ways of Dealing with Anger
Section Four: Controlling Anger
- The Warning Signs
- Coping Thoughts
- Using Relaxation Techniques
- The Need to Vent
Section Five: Separate the People from the Problem
- Objective or Subjective Language
- Identifying the Problem
- Using “I” Messages
Section Six: Working the Problem Together
- The Art of Disagreement
- 10 Negotiation Tips
- Building Consensus
- Brainstorming Rules (Key to Success)
Section Seven: Solving the Problem Together
- Choosing the Best Solution
- Implementing, Evaluating, and Adapting
Section Eight: Dealing with Your Anger
- What are Hot Buttons
- Identifying Your Hot Buttons
- Your Anger Log
Section Nine: Alter Avoid Accept
- Alter
- Avoid
- Accept
Section Ten: Dealing with Angry People
- De-escalate the Situation
- When to Back Off
Section Eleven: Pulling It All Together
- Process Overview
- Put it into Practise
Section Twelve: Wrapping Up
Course 6 - Certificate In Critical Thinking Online Course
Module One - Getting Started
Module Two - Components of Critical Thinking
- Applying reason
- Open Mindedness
- Analysis
- Logic
Module Three - Non-Linear Thinking
- Step out of your comfort zone
- Don't jump to conclusions
- Expect and initiate change
- Being ready to adapt
Module Four - Logical Thinking
- Ask the right questions
- Organise the data
- Evaluate the information
- Draw conclusions
Module Five - Critical Thinker (Part 1)
- Active listening
- Be curious
- Be disciplined
- Be humble
Module Six - Critical Thinking (Part 2)
- Seeing the big picture
- Objectivity
- Using your emotions
- Being self-aware
Module Seven - Evaluate the Information
- Making assumptions
- Watch out for the bias
- Ask clarifying questions
- SWOT analysis
Module Eight - Benefits of Critical Thinking
- Being more persuasive
- Better communication
- Better problem solving
- Increased emotional intelligence
Module Nine - Changing your Perspective
- Limitations of your point of view
- Considering others viewpoint
- Influences on bias
- When new information arrives
Module Ten - Problem Solving
- Identify inconsistencies
- Trust your instincts
- Asking why?
- Evaluate the solution(s)
Module Eleven - Putting it all Together
- Retaining your new skills
- Reflect and learn from mistakes
- Always ask questions
- Practicing critical thinking
Module Twelve - Wrapping Up
Course 7 - Certificate In Sales Fundamentals Online Course
Section One: Getting Started
- Objectives
Section Two: Learn the Lingo
- Types of Sales
- More Common Sales Approaches
- Glossary of Common Terms
Section Three: Preparing to Make the Call
- Identifying the Right Person to Contact
- Research and Planning
- Creating Potential Solutions
Section Four: Make the Appointment
- First Impressions
- Making the Cold Call
- Using the Referral Opening
Section Five: Pitch your Product
- Features and Benefits
- Outlining Your Unique Selling Position
- What’s in it for me?
Section Six: Managing Objections
- Common Types of Objections
- Basic Strategies
- Advanced Strategies
Section Seven: Closing the Sale
- Understanding Buying Signals
- Closing Techniques
- Things to Remember
Section Eight: Following Up
- Thank You Notes
- Customer Service Issues
- Staying in Touch
Section Nine: Setting Goals
- The Importance of Sales Goals
- Setting SMART Goals
Section Ten: Managing Your Data (CRM)
- Choosing a System That Works for You
- Using Computerized Systems
- Using Manual Systems
Section Eleven: Using a Prospect Board
- The Layout of a Prospect Board
- How to use the prospect board
- A Day in the Life of Your Board
Section Twelve: Wrapping Up
- Words from the Wise
Course 8 - Certificate In Top 10 Sales Secrets Online Course
Module One: Getting Started
Module Two: Effective Traits
- Assertiveness
- Emotional Intelligence
- Solve Problems
- Close
Module Three: Know Clients
- Research
- Customer Values
- Customer Needs
- Anticipate Needs
Module Four: Product
- Know Your Product
- Believe in the Company and Product
- Be Enthusiastic
- Link Product to Customer’s Values
Module Five: Leads
- Sift Leads
- Time vs. Cost of Pursuing Leads
- Let Go of Leads Going Nowhere
- Focus on Positive Leads
Module Six: Authority
- Develop Expertise
- Know Your Competition
- Continue Education
- Solve Customer Problems Using Authority
Module Seven: Build Trust
- Testimonials
- Be Transparent
- Be Genuine
- Take on Customers’ Point of View
Module Eight: Relationships
- Listen Actively
- Communicate Often
- Rewards
- Build New Relationships
Module Nine: Communication
- Be Prepared, Not Scripted
- Use Humor
- Be Yourself
- Thank and Reward
Module Ten: Self-Motivation
- Value Your Work
- Reward Achievements
- Focus on Success
- Do Not Procrastinate
Module Eleven: Goals
- SMART Goals
- Long-Term Goals
- Short-Term Goals
- Track and Modify
Module Twelve: Wrapping Up
Course 9 - Certificate In CRM: An Introduction to Customer Relationship Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Burst Water Pipe
- Call Center
Session 2: What is Crisis Management?
- Defining Terms
- What Makes a Crisis?
- The Crisis Management Team
- Creating the Team
Session 3: Training Leaders and Staff
- Training Essentials
- Three Pronged Approach
- Conducting Training
Session 4: Conducting the Crisis Audit
- Why Audit?
- Documentation Audit
- 360 Degree Audit
- Online Audit
- Sample Audit Questions
- Other Audit Considerations
- Using a Risk Matrix
Session 5: Performing a Risk Level Analysis
- The Four Categories
- Case Study, Scenario One
- Case Study, Scenario Two
- Case Study, Scenario Three
Session 6: Developing a Response Process
- Pre-Assignment Review
- Crisis Response Process
- Step Two: Perform Basic Crisis Management Steps
- Step Three: Trigger the Crisis Response Process (If Appropriate)
- Remember: Stay Flexible!
Session 7: Consulting with the Experts
- Considering Your Resources
- Making Connections
Session 8: Incident Management Techniques
- Case Study
- Responding to Incidents
- Incident Related Documentation
- Other Documents
- Investigating Incidents
- Accident Investigation Kit
- Steps to Follow
Session 9: Working Through the Issues
- Model Overview
- The Problem Solving Model
- Keeping an Open Mind
- Solving Problems the Right Way
- Phase One
- Definition
- Analysis
- Analysis
- Phase Two
- Brainstorming
- Checkerboard
- Research and Report
- Phase Three
- Solution Planning Worksheet
- Three Types of Decisions
- Advice from an Expert
- Eight Ingredients for Good Decision Making
Session 10: Establishing an Emergency Operations Center
- EOC Considerations
- Making Connections
- Who is In Charge?
Session 11: Building Business Continuity and Recovery
- Creating Continuity
- Making Connections
- Essential Crisis Plan Elements
Session 12: Walliallia
- Background
- Exercise One: Gas Line Explosion at Water Plant
- Assignment
- Exercise Two: How are you Feeling?
- Assignment
- Exercise Three: The Last Question
- Assignment
Session 13: Recovering and Moving On
- Initial Adjustments
- Working Things Out
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Certificate In Dealing With Difficult People Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund guarantee. Just send us an email to info@coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
This month, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends this month!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
