About This Course
What you will learn
|
|
Learn Key Skills to Achieve Sales Targets
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
The Sales Fundamentals course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer.
Online Sales Fundamentals Course – Requirements
The Online Sales Course is delivered 100 percent online 24/7 and only takes 8 hours of study to complete.
To successfully complete this course, a student must:
- Have access to the internet and the necessary technical skills to navigate the online learning resources
- Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
- Be a self-directed learner
- Possess sound language and literacy skills
Quick Course Facts
- Course content is structured for easy comprehension
- Approximately 8 hours of study is needed to complete the course
- Registered students gain unrestricted lifetime access to the Online Sales Fundamentals Course
- All course material is available online 24/7 and can be accessed using any device
- Study online from anywhere in your own time at your own pace
- All students who complete the course will be awarded with a certificate of completion
Online Sales Fundamentals Course - Outline
Section One: Getting Started
Section Two: Learn the Lingo
In this module, you will learn the different types of sales, common sales approaches, and common sales terminology. Just like in any profession, sales have their vocabulary. However, this can easily be mastered with a little study and practiced.
Types of Sales
- Telemarketing
- Direct mail
- The Internet
- Person-to-person
Common Sales Approaches
- Consultative approach
- Hard sell
- Technical sales
Glossary of Common Terms
- Close/closing
- Cold calling
- Customer relationship management (CRM)
- Decision-maker
- Networking
- Prequalifying clients
- Qualifying clients
- Sales funnel
- Warm calling
Section Three: Preparing to Make the Call
Part of a sales agent’s task is to make phone calls, whether warm or cold calls. The objective of the call is to make a sale or get a sales agreement as soon as possible. The key to making a successful sale is to know the person you’re speaking with, the nature of the business, and what you can do for them.
Identifying Your Contact Person
Finding a contact person can be done in several ways. But the most valuable is through networking and referrals. Referrals instantly give you credibility, making it easier for you to make a sale.
Performing a Needs Analysis
Clients may have needs more than what you might be planning to sell them. The more you can do for a client, the more valuable you become as a partner.
Creating Potential Solutions
Providing solutions is another way of addressing the problems a client may be having. Find the best ideas and implement them. Performing successful research of the problem helps build your credibility.
Section Four: Make the Appointment
Starting off on the right foot is critical in sales meetings. This is why we should place our best foot forward towards creating a good first impression. This can be done by doing simple things such as looking and acting professional, treating clients with courtesy and respect, and finding creative ways to introduce yourself and the company.
A Basic Opening for Warm Calls
First impressions are based on both verbal and nonverbal factors. Nonverbal factors may be more important than what you say when selling in person. Nonverbal cues can include:
- Your general appearance
- Your facial expression and bearing.
- Your posture.
- Your tone of voice
- Your nonverbal communications: eye contact, nodding, etc.
Warming Up Cold Calls
An opening statement should include:
- A greeting and an introduction
- A statement about the prospect
- A statement about the benefits of your product
Using the Referral Opening
When using a referral, tell the client what the person that referred them found most attractive about your product. You could also do some initial research on the client what they are looking for and focus on this information.
Section Five: Pitch your Product
Once you’ve done with the opening, its time to make your pitch. in this section, you will learn how to prepare your pitch so you can come up with a clear, persuasive explanation of what your product can do for the client.
Features and Benefits
Sometimes the relationship between a particular feature and its benefit is obvious. But you should still make it a point to explain the benefits of your product even further. You must remember that sales pitches are not a one size fits all. When stating the features and benefits, you must keep in mind the specific needs of the customer.
Outlining your Unique Selling Position
Some may think that price is the deciding factor in purchasing decisions. But before making the decision to buy, clients base their purchases on several factors such as:
- Convenience of use
- Convenience of purchasing
- Special features
- Availability of service
- Need for training to use the product
- Reliability of the product
- Reputation of the seller
- Friendliness of the salesperson
The Burning Question That Every Customer Wants Answered
Customers are always asking, “What’s in it for me?” In an effort the explain all the benefits and features of the product, they forget to answer how their product answers a customer’s needs.
Section Six: Managing Objections
Undecided customers often come up with objections or statements about what is holding them back. Sometimes all it needs to overcome these objections is to tell the additional information so they can be more confident in their purchase.
Common Types of Objections
- They don’t have the money.
- They can’t get financing.
- They can’t decide on their own.
- They think they can get a better deal from someone else.
- They’re not sure your product will meet their needs.
- They think your product is overpriced.
- They want to shop around.
- They have an established relationship with another vendor.
Basic Strategies
Before you can respond to a suggestion, you need to understand the real reasons behind it. If a customer simply can't afford your product, then offering a flexible payment plan can be a good way around it.
Advanced Strategies
A good strategy is to hold back on being a pushy salesperson and acting as a consultant. If they feel that they are just being "sold to," then they will just likely walk away.
Section Seven: Closing the Sale
After working so hard to make your sales pitch and responding to any objections your clients have, it's now time to close the sale. Your timing must be perfect. Giving your customers some extra thinking time can tip their decision into not buying. When you arrive at this point, you should speak as though they are going to buy.
Understanding When It’s Time to Close
After determining that this would be the most opportune time to close the sale, you can ask a confirmation question such as “How soon do you need this?” However, if the client still has objections, you must first handle those first.
Powerful Closing Techniques
Avoid using close-ended questions that require a yes or no question. Your closing question should give customers alternatives to make them feel they are in charge.
Things to Remember
Return clients are the result of them remembering a good experience with a salesperson. Remember that the impression that you make during closing is the one that will stay with the customer.
Section Eight: Following Up
Closing is not the final stage of a sale. The final state is following up, which is a process that may continue indefinitely. The success of your referral can mean two things: a repeat customer or a valuable referral.
Thank You Notes
Thank you notes are an inexpensive and personal way of showing that you want to build a long-term relationship with a client. To make this more effective, you could give this an extra personal touch by including details that shows the client that you were genuinely thinking of them.
Resolving Customer Service Issues
Excellent customer service is critical in maintaining strong customer relationships. This can be done by telling customers that they can call you to discuss any problems or questions about your product. When responding to customer concerns, you should consider these three things: efficiency, politeness, and thoroughness.
Staying in Touch
Creating a customer database makes it easier for you to remember important dates or details about your customer. This includes their contact information (phone number, email address).
Section Nine: Setting Goals
Goals are important if you want to accomplish anything in life. Goals give you direction, keep you focused, and motivated. Consistently achieving our goals will help us gain recognition, advance our status in the company, and even benefit from financial incentives.
Performing our jobs well is something expected, with or without incentives. However, goals make it easier for us to surpass expectations and keep us motivated.
The Importance of Sales Goals
- Goals provide direction
- Goals should be ambitious but realistic
- Goals clarify everyone’s role and responsibilities
- Goals can be motivational tools
Setting SMART Goals
- Specific
- Measurable
- Achievable
- Relevant
- Timed
Section Ten: Managing Your Data (CRM)
In this part of the Sales Fundamentals Online Certificate course, we will discuss the importance of collecting important information such as phone numbers, email addresses, employers, interests, and more. Advancements in technology have made collecting information simpler.
- Choosing a System that Works for You
- Using Computerized Systems
- Using Manual Systems
Section Eleven: Using a Prospect Board
A prospect board is a powerful tool that helps you track prospects and manage your time. Using a prospect board makes it simpler to monitor at a glance where work is needed and how you can work more efficiently in the sales field.
- The Layout of a Prospect Board
- How to use the prospect board
- A Day in the Life of Your Board
Section Twelve: Wrapping Up
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Other Sales and Marketing Courses
You can never learn too much when working in sales and marketing, so if you’d like to hone your skills, browse through our range of sales and marketing courses!
Units of Study
Section One: Getting Started
- Objectives
Section Two: Learn the Lingo
- Types of Sales
- More Common Sales Approaches
- Glossary of Common Terms
Section Three: Preparing to Make the Call
- Identifying the Right Person to Contact
- Research and Planning
- Creating Potential Solutions
Section Four: Make the Appointment
- First Impressions
- Making the Cold Call
- Using the Referral Opening
Section Five: Pitch your Product
- Features and Benefits
- Outlining Your Unique Selling Position
- What’s in it for me?
Section Six: Managing Objections
- Common Types of Objections
- Basic Strategies
- Advanced Strategies
Section Seven: Closing the Sale
- Understanding Buying Signals
- Closing Techniques
- Things to Remember
Section Eight: Following Up
- Thank You Notes
- Customer Service Issues
- Staying in Touch
Section Nine: Setting Goals
- The Importance of Sales Goals
- Setting SMART Goals
Section Ten: Managing Your Data (CRM)
- Choosing a System That Works for You
- Using Computerized Systems
- Using Manual Systems
Section Eleven: Using a Prospect Board
- The Layout of a Prospect Board
- How to use the prospect board
- A Day in the Life of Your Board
Section Twelve: Wrapping Up
- Words from the Wise
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Today, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends today!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Sales Fundamentals Online Certificate Course
"This is a very well-put-together course. It was perfectly suited to a range of sales roles and especially my role as a TSM. The prospect board is something I had never heard off and feel it will be a very valuable tool. Thank you!" - Anna L. Verified Buyer
The Sales Fundamentals course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale.
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6-8 Hours
- Assessments: Yes
- Qualification: Certificate
CYBER MONDAY SALE - SAVE AN EXTRA 15% - ENDS 3 DEC!
Act Now! Our BIGGEST DISCOUNTS of the year are coming to an end!
About This Course
What you will learn
|
|
Learn Key Skills to Achieve Sales Targets
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
The Sales Fundamentals course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale. You will become more confident, handle objections, and learn how to be a great closer.
Online Sales Fundamentals Course – Requirements
The Online Sales Course is delivered 100 percent online 24/7 and only takes 8 hours of study to complete.
To successfully complete this course, a student must:
- Have access to the internet and the necessary technical skills to navigate the online learning resources
- Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
- Be a self-directed learner
- Possess sound language and literacy skills
Quick Course Facts
- Course content is structured for easy comprehension
- Approximately 8 hours of study is needed to complete the course
- Registered students gain unrestricted lifetime access to the Online Sales Fundamentals Course
- All course material is available online 24/7 and can be accessed using any device
- Study online from anywhere in your own time at your own pace
- All students who complete the course will be awarded with a certificate of completion
Online Sales Fundamentals Course - Outline
Section One: Getting Started
Section Two: Learn the Lingo
In this module, you will learn the different types of sales, common sales approaches, and common sales terminology. Just like in any profession, sales have their vocabulary. However, this can easily be mastered with a little study and practiced.
Types of Sales
- Telemarketing
- Direct mail
- The Internet
- Person-to-person
Common Sales Approaches
- Consultative approach
- Hard sell
- Technical sales
Glossary of Common Terms
- Close/closing
- Cold calling
- Customer relationship management (CRM)
- Decision-maker
- Networking
- Prequalifying clients
- Qualifying clients
- Sales funnel
- Warm calling
Section Three: Preparing to Make the Call
Part of a sales agent’s task is to make phone calls, whether warm or cold calls. The objective of the call is to make a sale or get a sales agreement as soon as possible. The key to making a successful sale is to know the person you’re speaking with, the nature of the business, and what you can do for them.
Identifying Your Contact Person
Finding a contact person can be done in several ways. But the most valuable is through networking and referrals. Referrals instantly give you credibility, making it easier for you to make a sale.
Performing a Needs Analysis
Clients may have needs more than what you might be planning to sell them. The more you can do for a client, the more valuable you become as a partner.
Creating Potential Solutions
Providing solutions is another way of addressing the problems a client may be having. Find the best ideas and implement them. Performing successful research of the problem helps build your credibility.
Section Four: Make the Appointment
Starting off on the right foot is critical in sales meetings. This is why we should place our best foot forward towards creating a good first impression. This can be done by doing simple things such as looking and acting professional, treating clients with courtesy and respect, and finding creative ways to introduce yourself and the company.
A Basic Opening for Warm Calls
First impressions are based on both verbal and nonverbal factors. Nonverbal factors may be more important than what you say when selling in person. Nonverbal cues can include:
- Your general appearance
- Your facial expression and bearing.
- Your posture.
- Your tone of voice
- Your nonverbal communications: eye contact, nodding, etc.
Warming Up Cold Calls
An opening statement should include:
- A greeting and an introduction
- A statement about the prospect
- A statement about the benefits of your product
Using the Referral Opening
When using a referral, tell the client what the person that referred them found most attractive about your product. You could also do some initial research on the client what they are looking for and focus on this information.
Section Five: Pitch your Product
Once you’ve done with the opening, its time to make your pitch. in this section, you will learn how to prepare your pitch so you can come up with a clear, persuasive explanation of what your product can do for the client.
Features and Benefits
Sometimes the relationship between a particular feature and its benefit is obvious. But you should still make it a point to explain the benefits of your product even further. You must remember that sales pitches are not a one size fits all. When stating the features and benefits, you must keep in mind the specific needs of the customer.
Outlining your Unique Selling Position
Some may think that price is the deciding factor in purchasing decisions. But before making the decision to buy, clients base their purchases on several factors such as:
- Convenience of use
- Convenience of purchasing
- Special features
- Availability of service
- Need for training to use the product
- Reliability of the product
- Reputation of the seller
- Friendliness of the salesperson
The Burning Question That Every Customer Wants Answered
Customers are always asking, “What’s in it for me?” In an effort the explain all the benefits and features of the product, they forget to answer how their product answers a customer’s needs.
Section Six: Managing Objections
Undecided customers often come up with objections or statements about what is holding them back. Sometimes all it needs to overcome these objections is to tell the additional information so they can be more confident in their purchase.
Common Types of Objections
- They don’t have the money.
- They can’t get financing.
- They can’t decide on their own.
- They think they can get a better deal from someone else.
- They’re not sure your product will meet their needs.
- They think your product is overpriced.
- They want to shop around.
- They have an established relationship with another vendor.
Basic Strategies
Before you can respond to a suggestion, you need to understand the real reasons behind it. If a customer simply can't afford your product, then offering a flexible payment plan can be a good way around it.
Advanced Strategies
A good strategy is to hold back on being a pushy salesperson and acting as a consultant. If they feel that they are just being "sold to," then they will just likely walk away.
Section Seven: Closing the Sale
After working so hard to make your sales pitch and responding to any objections your clients have, it's now time to close the sale. Your timing must be perfect. Giving your customers some extra thinking time can tip their decision into not buying. When you arrive at this point, you should speak as though they are going to buy.
Understanding When It’s Time to Close
After determining that this would be the most opportune time to close the sale, you can ask a confirmation question such as “How soon do you need this?” However, if the client still has objections, you must first handle those first.
Powerful Closing Techniques
Avoid using close-ended questions that require a yes or no question. Your closing question should give customers alternatives to make them feel they are in charge.
Things to Remember
Return clients are the result of them remembering a good experience with a salesperson. Remember that the impression that you make during closing is the one that will stay with the customer.
Section Eight: Following Up
Closing is not the final stage of a sale. The final state is following up, which is a process that may continue indefinitely. The success of your referral can mean two things: a repeat customer or a valuable referral.
Thank You Notes
Thank you notes are an inexpensive and personal way of showing that you want to build a long-term relationship with a client. To make this more effective, you could give this an extra personal touch by including details that shows the client that you were genuinely thinking of them.
Resolving Customer Service Issues
Excellent customer service is critical in maintaining strong customer relationships. This can be done by telling customers that they can call you to discuss any problems or questions about your product. When responding to customer concerns, you should consider these three things: efficiency, politeness, and thoroughness.
Staying in Touch
Creating a customer database makes it easier for you to remember important dates or details about your customer. This includes their contact information (phone number, email address).
Section Nine: Setting Goals
Goals are important if you want to accomplish anything in life. Goals give you direction, keep you focused, and motivated. Consistently achieving our goals will help us gain recognition, advance our status in the company, and even benefit from financial incentives.
Performing our jobs well is something expected, with or without incentives. However, goals make it easier for us to surpass expectations and keep us motivated.
The Importance of Sales Goals
- Goals provide direction
- Goals should be ambitious but realistic
- Goals clarify everyone’s role and responsibilities
- Goals can be motivational tools
Setting SMART Goals
- Specific
- Measurable
- Achievable
- Relevant
- Timed
Section Ten: Managing Your Data (CRM)
In this part of the Sales Fundamentals Online Certificate course, we will discuss the importance of collecting important information such as phone numbers, email addresses, employers, interests, and more. Advancements in technology have made collecting information simpler.
- Choosing a System that Works for You
- Using Computerized Systems
- Using Manual Systems
Section Eleven: Using a Prospect Board
A prospect board is a powerful tool that helps you track prospects and manage your time. Using a prospect board makes it simpler to monitor at a glance where work is needed and how you can work more efficiently in the sales field.
- The Layout of a Prospect Board
- How to use the prospect board
- A Day in the Life of Your Board
Section Twelve: Wrapping Up
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Other Sales and Marketing Courses
You can never learn too much when working in sales and marketing, so if you’d like to hone your skills, browse through our range of sales and marketing courses!
Units of Study
Section One: Getting Started
- Objectives
Section Two: Learn the Lingo
- Types of Sales
- More Common Sales Approaches
- Glossary of Common Terms
Section Three: Preparing to Make the Call
- Identifying the Right Person to Contact
- Research and Planning
- Creating Potential Solutions
Section Four: Make the Appointment
- First Impressions
- Making the Cold Call
- Using the Referral Opening
Section Five: Pitch your Product
- Features and Benefits
- Outlining Your Unique Selling Position
- What’s in it for me?
Section Six: Managing Objections
- Common Types of Objections
- Basic Strategies
- Advanced Strategies
Section Seven: Closing the Sale
- Understanding Buying Signals
- Closing Techniques
- Things to Remember
Section Eight: Following Up
- Thank You Notes
- Customer Service Issues
- Staying in Touch
Section Nine: Setting Goals
- The Importance of Sales Goals
- Setting SMART Goals
Section Ten: Managing Your Data (CRM)
- Choosing a System That Works for You
- Using Computerized Systems
- Using Manual Systems
Section Eleven: Using a Prospect Board
- The Layout of a Prospect Board
- How to use the prospect board
- A Day in the Life of Your Board
Section Twelve: Wrapping Up
- Words from the Wise
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Today, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends today!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.