About This Course
What you will learn - Learn how to become a progressive employer today!
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Get BIG Savings with our Ultimate Becoming a Progressive Employer Online Bundle, 10 Certificate Courses
- Becoming a Progressive Employer Online Certificate Course
- Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Certificate Course
- Business Leadership: Becoming Management Material Online Certificate Course
- Hiring for Success: Behavioral Interviewing Techniques Online Certificate Course
- From Boss to Leader Online Certificate Course
- Be A More Likeable Boss Online Certificate Course
- Developing Corporate Behavior Online Certificate Course
- Creative Thinking and Innovation Online Certificate Course
- Employee Recognition Online Certificate Course
- Talent Management Online Certificate Course
1. Becoming a Progressive Employer Online Certificate Course: Learn how to become a progressive employer today!
Many people like to think of themselves as progressive in some fashion, but is this usually the case? Employers can be considered progressive for numerous reasons, from the way they treat their staff to their approach to technology. This one-day course will point the way towards being a progressive employer for those who wish to be on the forefront of employee relations and develop an innovative stance on business.
Key Learning Objectives:
- Understanding what being progressive means
- Seeing the process for getting from the status quo to being progressive
- Developing or enhancing a progressive mindset
- Examining what it means to be truly progressive
- Developing innovative ideas
- Understanding the importance of a succession plan
2. Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Certificate Course: Master The Three Fundamental Skills Of Leadership
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory course will give you basic skills in all three areas.
In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.
Key Learning Objectives:
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
3. Business Leadership: Becoming Management Material Online Certificate Course: Learn the Basics of Business Leadership
At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.
The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.
Key Learning Objectives:
- Define your role as a manager and identify how that role differs from other roles you have had.
- Understand the management challenge and the new functions of management.
- Discover how you can prepare for and embrace the forces of change.
- Identify ways to get you and your workspace organized and get a jump on the next crisis.
- Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
- Enhance your ability to communicate with others in meetings and through presentations.
- Create an action plan for managing your career success.
4. Hiring for Success: Behavioral Interviewing Techniques Online Certificate Course: Learn to refine interview skills and methods
The interviewing process sounds easy enough: you arrange for a conversation with potential candidates and then select the best person for a particular position. However, we all know that it isn’t really that simple. This course will give you the skills and tools to hire successful candidates.
Key Learning Objectives:
- Hiring process
- Cost analysis
- Position profiles
- finding candidates
- Screening resumes
- Testing candidates
- Interviewing
- Evaluating responses
- Reference checks
- How to overcome common problems encountered in the hiring process
5. From Boss to Leader Online Certificate Course: Learn how to lead by example
Being in charge of a department or a company does not automatically make someone a leader. Becoming a good leader involves nurturing and inspiring your team while using emotional intelligence, communicating clearly, providing effective feedback, and giving them confidence to do their jobs well. Find out how to do all of these things and how to lead by example at the same time in this one-day From Boss to Leader course.
Key Learning Objectives:
- Know the characteristics of bad bosses and good leaders
- Understand how those who hold management positions can develop into good leaders
- Know the elements of leading by example
- Understand the importance of good communication and effective feedback
- Know how to use emotional intelligence
6. Be A More Likeable Boss Online Certificate Course: Enhance Your Leadership Skills to be Effective and Likeable Boss
Management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss however does not mean you have to sacrifice respect. However, being a likeable boss and a respected boss does mean you have to learn to be more effective.
In this course, you will take the first steps on what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.
Key Learning Objectives:
- Understand how to develop leadership qualities
- Know how to delegate effectively
- Choose inspirational and engaging tasks for yourself and others
- Use wisdom and understanding to lead others
- Identify the roles of your team
- Learn how to trust others and earn their trust
7. Developing Corporate Behavior Online Certificate Course: Learn How to Develop a Highly Organized Corporate Behavior
Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?
In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company.
Key Learning Objectives:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
8. Creative Thinking and Innovation Online Certificate Course: Develop Your Creative Side
While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. This course will teach you how to boost your creative juices.
In this course, you will identify ways to develop your creative side and build a creative environment. You’ll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, role storming, the stepladder technique, and slip writing).
Key Learning Objectives:
- Identify the difference between creativity and innovation.
- Recognize your own creativity.
- Build your own creative environment.
- Explain the importance of creativity and innovation in business.
- Apply problem solving steps and tools.
- Use individual and group techniques to help generate creative ideas.
- Implement creative ideas.
9. Employee Recognition Online Certificate Course: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy!
Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.
Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.
Key Learning Objectives:
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
10. Talent Management Online Certificate Course: Study Talent Management Courses, develop a more skilled workforce and help your company get the best and brightest employees
Every company wants to have the best and brightest employees, and with Talent Management Courses that can be achieved. With a company's workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce and attracting better and more skilled new hires.
We all know that training and retraining is expensive, and our Talent Management Online Courses will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come.
Key Learning Objectives:
- Define talent and talent management
- Understand the benefits of talent management
- Recognize performance management and ways to review talent
- Identify employee engagement
- Create assessments and training programs
- Learn how to improve employee retention
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review it at any time.
The Ultimate Becoming a Progressive Employer Online Bundle, 10 Certificate Courses include the following courses, below is a summary of each course:
Course 1 - Becoming a Progressive Employer Online Certificate Course
Session One: Course Overview
- Learning Objectives
- Pre-assignment
- Pre-Course Assessment
Session Two: What Does Progressive Mean?
- A Definition
- Examples of Progressive Companies
- Case Study: Eyes on the Skies
- Brainstorming
Session Three: Getting From Here to There
- Gap Analysis
- Analyzing
- Process Overview
Session Four: Progressive Mindset
- A Progressive Mindset
- Progressive Thinkers
Session Five: The Good and Not So Good
- Pros and Cons
Session Six: It Can Come From Within
- Thinking About It
- Finding Examples
- Going it Alone
- Creativity and Innovation in Business
Session Seven: Workers Matter
- Workers Matter
- Avenues to Consider
- Pen to Paper
Session Eight: As the Curtain Comes Down
- Succession Planning
- Key Ingredients of a Successful Plan
- Plan Production
- Personal Action Plan
- Summary
Course 2 - Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Pre-Assignment Review
- Making Connections
Session 3: Whats Your Type? How About Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly As – Inquiring Rationals, Part One
- Mostly As – Inquiring Rationals, Part Two
- Mostly Bs – Authentic Idealists, Part One
- Mostly Bs – Authentic Idealists, Part Two
- Mostly Cs – Organized Guardians, Part One
- Mostly Cs – Organized Guardians, Part Two
- Mostly Ds – Resourceful Artisans, Part One
- Mostly Ds – Resourceful Artisans, Part Two
- Whats Important?
- Debrief
- Understanding Introverts and Extroverts
- Questionnaire
- Using the Continuum
- Case Study
Session 4: Understanding Leadership
- About Leadership
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- The Cyclical Process
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- First Day Disasters
- Considering the Consequences
Session 5: Manage Your Time and Your Energy
- Introduction
- Larks and Owls
- SPIRIT Goals
- Organizing Your Workspace, Part One
- Organizing Your Workspace, Part Two
- Organizing Your Workspace, Part Three
- Our Top Time Management Tip
Session 6: The Commitment Curve
- The Big Picture
- The Phases of the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- Summary
- What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation, Part One
- Step One: Frame a Conversation, Part Two
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback, Part One
- Step Four: Give Feedback, Part Two
- The Dialogue Model
- Defining I Messages
- Building the Message
- Description Techniques
- The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
- Reflection
- Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
- Secrets to Success
- Creating the Right Environment
- Making Connections
- Practices to Practice
- Making Connections
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Business Leadership: Becoming Management Material Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Assignment: Areas of Improvement
Session 2: About the Learning Organization
- What is a Learning Organization?
- Are You a Lifelong Learner?
- Lifelong Learning Questionnaire
- Scoring?
Session 3: Achieving Personal Mastery
- What is Personal Mastery?
- Your Personal Vision
- Developing a Vision
- Step One: Identify Your Values
- Step Two: Define Your Values
- Step Three: Put It All Together
Session 4: Analyzing Our Mental Models
- Our Mental Models, Part One
- Our Mental Models, Part Two
- Mental Models in the Workplace
- Strategies for Working with Mental Models
- You Can Create New Mental Models!
- The Ladder of Inference, Part One
- A Ladder of Inference, Part Two
- A Ladder of Inference, Part Three
- A Ladder of Inference, Part Four
- A Ladder of Inference, Part Five
- Reflection: Using Your Own Experiences as a Resource
- Case Study
- Applying the Concepts
Session 5: Achieving a Shared Vision
- What is a Shared Vision?
Session 6: Team Learning
- Team Learning
- The Meteor Belt
- Protocols for Skillful Discussion
- Preparing the Ground for Skillful Discussion
Session 7: Systems Thinking
- Systems Thinking
- Sample Systems
Session 8: Understanding Leadership
- About Leadership
- Director's Style
- Coach's Style
- Supporter's Style
- Delegator's Style
- Your Leadership Style
- Understanding Your Comfort Zone
- Adapting Our Style
- Cycling Through the Styles
- Managing Performance
- Humility
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- The Great…
- … And The Not So Great
- Taking Charge
Session 9: Five Practices
- Practice One: Challenge the Process
- Making Connections
- Practice Two: Inspire a Shared Vision
- Practice Three: Enable Others to Act
- Making Connections
- Image Identification
- Practice Four: Model the Way
- Practice Five: Encourage the Heart
- Practices in Practice
Session 10: Building Trust
- The Cycle of Trust and Performance
- Improving Trust
- Trust Exercise
- Making Connections
Session 11: Managing Change
- About Change
- Endings
- Neutral
- Beginnings
- Making Connections
- Key Factors in Successful Change
- A Step-by-Step Plan for Change
- Case Study: Getting More from the Last Hour
- Getting More From the Last Hour
Session 12: The Four Room Apartment
- The Four Room Apartment
- Making Connections, Part One
- Making Connections, Part Two
- Making Connections, Part Three
- Summary
Session 13: Time Management Tips and Tricks
- Getting Things in Order
- Making Connections
- Mastering E-mail
- Adding Up the Numbers
- Assessing the Impact
- Tackling the E-Mail Monster
- Time Management Tips
- Eight Exciting Ideas
- A Planning Checklist
- Putting Plans into Action with Scheduling Aids
- Organizing Your Work Area and Your Paperwork
- Going the Extra Mile
Session 14: Managers vs. Leaders
- Managers vs. Leaders
- Making Connections
- We Need Leaders!
- Managers vs. Leaders
Session 15: Types of Thinking
- Directional Thinking
- Paradigm Shifts
- Mind Mapping
- Reframing
- Consequential Thinking
- Considering the Consequences
- Ethics 101
Session 16: Influence Strategies
- Common Influence Strategies
- Cialdini's Six Strategies
Session 17: Managing Relationships
- The Relationship Cycle
- Coaching Through Conflict
- Helping Others in Conflict
- Choosing Your Style
- The Turtle (Withdrawing, Avoiding)
- The Shark (Aggressive, Forcing)
- The Teddy Bear (Smoothing, Cooperating)
- The Fox (Compromising)
- The Owl (Confronting or Problem-Solving)
- Making Connections
- Preparing for Conflict, Part One
- Preparing for Conflict, Part Two
- Preparing for Conflict, Part Three
- Preparing for Conflict, Part Four
- Making Connections
- Managing Stress
- The Positive Effect
- Fifteen Steps for Dealing with Upset People
- Five Tips for Dealing with Difficult People
- Six Steps for Dealing with Angry People
Session 18: A Simple Problem Solving Process
- Systematic Problem Solving
- Breaking Down the Model
- Personal Problems
Session 19: Strategic Planning
- SWOT Analysis
- Sample SWOT Matrix
- What to Include in Your SWOT
- Individual Analyses
Session 20: Doing Delegation Right
- What is Delegation?
- Defining Delegation
- Levels of Delegation
- Breaking Down the Model, Part One
- Breaking Down the Model, Part Two
- Breaking Down the Model, Part Three
- Delegation Case Study
Session 21: Criteria for Useful Feedback
- Giving Constructive Feedback
- Best Practices
- The Importance of Feedback
- Making Connections
Session 22: Feedback Techniques
- Feedback Techniques
- The Open-Ended Approach
- More Feedback Options
- Encouraging Feedback
- Case Study
Session 23: Mastering Your Body Language
- Mastering Your Body Language
- Things to Consider
- Reading Cues and Adjusting Your Approach
Session 24: Meeting Management
- Preparing for Meetings
- Reading the Reports, Part One
- Reading the Reports, Part Two
- Reading the Reports, Part Three
- Preparing for the Meeting
- During the Meeting
- Managing Meetings
- Making Connections
- Presentation Tips
Session 25: Pumping up a Presentation
- Pumping up a Presentation
- Seven Easy Steps
Session 26: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Hiring for Success: Behavioral Interviewing Techniques Online Certificate Course
Session One: Course Overview
Session Two: History of the Interviewing Process
Session Three: The Recruitment and Selection Process
Session Four: Factors in the Hiring Process
Session Five: Cost Analysis
Session Six: Job Analysis and Position Profiles
Session Seven: Determining the Skills You Need
Session Eight: Finding Candidates
Session Nine: Advertising Guidelines
- Five Key Points
- Ten Tests for Advertising
Session Ten: Screening Resumes
- The Screening Process
- Developing a Guide
Session Eleven: Performance Assessments
Session Twelve: Problems Recruiters Face
Session Thirteen: Interviewing Barriers
Session Fourteen: Non-Verbal Communication
Session Fifteen: Types of Questions
- Open and Closed Questions
- Probing Techniques
Session Sixteen: Case Study
Session Seventeen: Traditional vs. Behavioral Interviews
- Behavioral Interviewing
- Sample Questions
Session Eighteen: Other Types of Questions
- Achievement-Oriented and Holistic Questions
- Making Connections
Session Nineteen: The Critical Incident Technique
Session Twenty: Listening for Answers
- Listen Well
- Committing to Change
Session Twenty-One: Difficult Applicants
Session Twenty-Two: Interview Preparation and Format
Session Twenty-Three: Other Interview Techniques
Session Twenty-Four: Scoring Responses
Session Twenty-Five: Checking References
Session Twenty-Six: Human Rights
Session Twenty-Seven: Skill Application
Session Twenty-Eight: Pre-Assignment Review
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 5 - From Boss to Leader Online Certificate Course
Session One: Course Overview
- Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session Two: Good Boss versus Bad Boss
- Bad Bosses
- Good Bosses
- Team Player Activity
Session Three: The Boss as a Leader
- The Boss
- Admirable Leaders
- Behaviors of Leaders
- Lead by Example
- Attitude is Everything
Session Four: Communication is Key
- Communication Skills
- Mastering the Art of Communication
- Characteristics of Effective Feedback
- Providing Feedback
Session Five: Common Sense
- Using Common Sense
- The Key to Successful Management
Session Six: The Science Behind Good Leadership
- Be Nice, Not Tough
- Work-Life balance
- Negative Attitude
- Feeling Valued
- Team Building Activities
- Rewards Program
- Celebrating Your Team
Session Seven: Emotional Intelligence
- Displaying Emotional Intelligence
- Fostering Emotional Intelligence
- Emotional Intelligence Activity
- Employing Emotional Intelligence
Session Eight: Elements of Success
- Additional Tips
- Taking Action
- Personal Action Plan
- Course Summary
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Course Assessment Answer Key
- Pre-Course Assessment
- Post-Course Assessment
- Assignment Answer Key
Course 6 - Be A More Likeable Boss Online Certificate Course
Module One: Getting Started
By the end of this course, you will be able to:
- Understand how to develop leadership qualities
- Know how to delegate effectively
- Choose inspirational and engaging tasks for yourself and others
- Use wisdom and understanding to lead others
- Identify the roles of your team
- Learn how to trust others and earn their trust.
Module Two: Is it Better to be Loved or Feared?
- The Case for Fear
- The Case for Love
- The Case against Either
- The Middle Ground
Module Three: Leadership as Service
- Top-down Hierarchies
- A Lateral Perspective
- Know Your Employees
- Genuine Empathy and the Power to Lead
Module Four: Leadership by Design
- Begin with the End in Mind
- Setting Goals
- Determining Values
- A Mission Statement
Module Five: Understanding Motivation
- Dramatism
- The Pentad
- Guilt and Redemption
- Identification
Module Six: Constructive Criticism
- What are Your Intentions?
- A Positive Vision of Success
- Feedback Sandwich
- Following up (versus Badgering)
Module Seven: The Importance of Tone
- Lighting a Fire
- Calming a Storm
- Adult versus Parent
- Changing the Script
Module Eight: Trusting Your Team
- Dangers of Micromanaging
- Delegation and Anxiety
- Aces in Their Places
- Celebrating Success
Module Nine: Earning the Trust of Your Team
- Honesty
- Reliability
- Availability
- Openness
Module Ten: Building and Reinforcing Your Team
- Identifying Team Strengths and Weaknesses
- Identify Team Roles
- Design Exercises with Specific Goals
- What to Avoid
Module Eleven: You are the Boss of You
- What Kind of Person Would You Follow?
- Self-Awareness
- Self-Improvement
- Keeping Your Balance
Module Twelve: Wrapping Up
Course 7 - Developing Corporate Behavior Online Certificate Course
Module One: Getting Started
By the end of this course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
Module Two: The Science of Corporate Behavior
- What is Behavior?
- Psychology
- Sociology
- Anthropology
Module Three: Benefits for Corporate Behavior
- Employee Safety
- Conservation of Materials
- Engagement
- Improved Employee Performance
Module Four: Most Common Categories of Corporate Behavior
- Managerial Structure
- Values and Ethics
- Employee Accountability
- Workplace Incidents
Module Five: Managerial Structure
- Clearly Defined Management
- Qualified Management Team
- Obvious Advancement Path
- Apparent Grievance Procedures
Module Six: Company Values and Ethics
- Environmental
- Charity and Community Outreach
- Integrity
- Diversity
Module Seven: Employee Accountability
- Attitude
- Attendance
- Honesty
- Substance Abuse & Workplace Violence
Module Eight: Workplace Incidents
- Safety
- Prejudice & Discrimination
- Vandalism & Theft
- Harassment or Bullying
Module Nine: Designing and Implementing
- Group Planning
- Define Preferred Organizational Behaviors
- Hiring
- Training Employees
Module Ten: Corporate Team Behavior
- Team Building
- Better Communication
- Conflict Resolution
- to the Company and the Department
Module Eleven: Auditing Corporate Behavior
- Affirm Ethical Behavior
- Investigate and Review Reported Incidents
- Determine Progress
- Get Employee Feedback & Revise
Module Twelve: Wrapping Up
Course 8 - Creative Thinking and Innovation Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What Is Creativity And Innovation?
- Creativity And Innovation: A Breakdown
- What Am I?
- Know Your Creative Potential
Session 3: Individual Creativity
- Know Yourself
- Practice Makes Perfect
- Give Yourself Some Distance
- Give Yourself Time
- Organize Your Life
- Educate Yourself
- Boost Your Creative Juices
Session 4: Get Creative
- Pre-Assignment Review
Session 5: Developing The Right Environment For Creativity
- What Does A Creative Environment Look Like?
- Work In An Easy And Uninterrupted Concentration
- Make Sure You Have Everything You Need
- Take A Break When You Need To
- Make Your Creative Space Your Own Space
- Exercise And Eat Well
- Get Plenty Of Rest
- Clear Your Mind
- Summary
- Build Your Creative Environment
Session 6: Creativity And Innovation In Business
- The Role Of Creativity And Innovation In Business
- The Birth Of The Four Seasons: A Case Study
- Questions
Session 7: Where Does Creativity Fit Into The Problem-Solving Process?
- Problem-Solving Models
- Another Perspective For Creative Problem Solving
- Breaking Down The Model
- Keeping An Open Mind
- Solving Problems The "Right" Way
- Phase One
- Perception
- Definition
- Analysis
- Analysis As A Funnel
- Phase Two
- Creative Thinking Methods
- Brainstorming
- Checkerboard
- Research And Report
- Evaluation
- Decision Making
- Phase Three
- Planning
- Implementation
- Solution Planning Worksheet
Session 8: Defining The Problem
- Problem Identification
- Eight Essentials To Defining A Problem
- Rephrase The Problem
- Rephrasing Example
- Expose And Challenge Assumptions
- Use Facts
- Grow Your Thinking
- Shrink Your Environment Temporarily
- Practice Multiple Perspectives
- Turn It Upside Down
- Frame The Problem Purposely And Positively
- Tie It All Together
- Using The Power Of Eight
- Problem One
- Problem Two
- Problem Three
- Problem Four
Session 9: Creative Techniques
- The RAP Model
- RRRAAAP
- Case Study
- Summary
- The Shoe Swap Technique
- Breaking Down The Model
- Techniques For Success
- Walk A Mile
- Using Mind Mapping
- Advantages Of The Mind Map
- Creating A Mind Map
- Map It Out!
- Metaphors And Analogies
- Using Metaphors And Analogies To Express Ideas
- Make A Metaphor
- Situation/Solution Reversal
- Case Study
- Reverse It To Solve It
- Bring On The Toys!
- Draw Instead Of Write
- Use Objects
- Draw It Out!
Session 10: Encouraging Creativity In A Team
- About Brainstorming
- Creating Ground Rules
- Individual Brainstorming
- Plan It Out!
- Rolestorming
- Case Study
- Act It Out!
- The Stepladder Technique
- Stepladder Model
- Breaking Down The Model
- Brainwriting
- Steps To Brainwriting
- Advantages Of Brainwriting
- The Slip Writing Technique
- The Crawford Slip Writing Technique Model
- Breaking Down The Model
Session 11: Putting It All Together
- Nancy Clue And The Case Of The Software Upgrade
- Task
- Create Ideas And Choose Your Solution
Session 12: A Personal Action Plan
- Starting Point
- Where I Want To Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, the 7-day money back guarantee allows you to request a full refund within 7 days of your purchase if you are not satisfied with the course, however, there are some conditions that apply:
- A full refund will be provided if you have accessed the course materials and have not studied more than 25% of the course. Or have not completed the course assessment and/or downloaded a certificate.
- If you wish to study a different course or wish to upgrade your purchase, we would be happy to provide an alternate course or the upgrade, providing you advise us within 7 days of receiving your course.
- Please note: We do not offer refunds for Course Bundles. This is because a lot of administration work goes into coordinating and setting them up in our systems, as well as providing them to you. Therefore, we kindly ask you to ensure that your chosen courses in the course bundles are exactly what you require before making a purchase
For more detailed information about our refund policy please see below or click here: https://www.coursesforsuccess.com/policies/refund-policy
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
This month, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends this month!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Ultimate Becoming a Progressive Employer Online Bundle, 10 Certificate Courses
The Complete Guide to Becoming a Progressive Employer Online Course Bundle
Bundle Up & Save - Learn More and Save More when you Upgrade to the Mega Bundle below & Save 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
APRIL SALE - HURRY ENDS 31 APRIL
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About This Course
What you will learn - Learn how to become a progressive employer today!
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Get BIG Savings with our Ultimate Becoming a Progressive Employer Online Bundle, 10 Certificate Courses
- Becoming a Progressive Employer Online Certificate Course
- Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Certificate Course
- Business Leadership: Becoming Management Material Online Certificate Course
- Hiring for Success: Behavioral Interviewing Techniques Online Certificate Course
- From Boss to Leader Online Certificate Course
- Be A More Likeable Boss Online Certificate Course
- Developing Corporate Behavior Online Certificate Course
- Creative Thinking and Innovation Online Certificate Course
- Employee Recognition Online Certificate Course
- Talent Management Online Certificate Course
1. Becoming a Progressive Employer Online Certificate Course: Learn how to become a progressive employer today!
Many people like to think of themselves as progressive in some fashion, but is this usually the case? Employers can be considered progressive for numerous reasons, from the way they treat their staff to their approach to technology. This one-day course will point the way towards being a progressive employer for those who wish to be on the forefront of employee relations and develop an innovative stance on business.
Key Learning Objectives:
- Understanding what being progressive means
- Seeing the process for getting from the status quo to being progressive
- Developing or enhancing a progressive mindset
- Examining what it means to be truly progressive
- Developing innovative ideas
- Understanding the importance of a succession plan
2. Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Certificate Course: Master The Three Fundamental Skills Of Leadership
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory course will give you basic skills in all three areas.
In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.
Key Learning Objectives:
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
3. Business Leadership: Becoming Management Material Online Certificate Course: Learn the Basics of Business Leadership
At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.
The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.
Key Learning Objectives:
- Define your role as a manager and identify how that role differs from other roles you have had.
- Understand the management challenge and the new functions of management.
- Discover how you can prepare for and embrace the forces of change.
- Identify ways to get you and your workspace organized and get a jump on the next crisis.
- Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
- Enhance your ability to communicate with others in meetings and through presentations.
- Create an action plan for managing your career success.
4. Hiring for Success: Behavioral Interviewing Techniques Online Certificate Course: Learn to refine interview skills and methods
The interviewing process sounds easy enough: you arrange for a conversation with potential candidates and then select the best person for a particular position. However, we all know that it isn’t really that simple. This course will give you the skills and tools to hire successful candidates.
Key Learning Objectives:
- Hiring process
- Cost analysis
- Position profiles
- finding candidates
- Screening resumes
- Testing candidates
- Interviewing
- Evaluating responses
- Reference checks
- How to overcome common problems encountered in the hiring process
5. From Boss to Leader Online Certificate Course: Learn how to lead by example
Being in charge of a department or a company does not automatically make someone a leader. Becoming a good leader involves nurturing and inspiring your team while using emotional intelligence, communicating clearly, providing effective feedback, and giving them confidence to do their jobs well. Find out how to do all of these things and how to lead by example at the same time in this one-day From Boss to Leader course.
Key Learning Objectives:
- Know the characteristics of bad bosses and good leaders
- Understand how those who hold management positions can develop into good leaders
- Know the elements of leading by example
- Understand the importance of good communication and effective feedback
- Know how to use emotional intelligence
6. Be A More Likeable Boss Online Certificate Course: Enhance Your Leadership Skills to be Effective and Likeable Boss
Management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss however does not mean you have to sacrifice respect. However, being a likeable boss and a respected boss does mean you have to learn to be more effective.
In this course, you will take the first steps on what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.
Key Learning Objectives:
- Understand how to develop leadership qualities
- Know how to delegate effectively
- Choose inspirational and engaging tasks for yourself and others
- Use wisdom and understanding to lead others
- Identify the roles of your team
- Learn how to trust others and earn their trust
7. Developing Corporate Behavior Online Certificate Course: Learn How to Develop a Highly Organized Corporate Behavior
Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?
In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company.
Key Learning Objectives:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
8. Creative Thinking and Innovation Online Certificate Course: Develop Your Creative Side
While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. This course will teach you how to boost your creative juices.
In this course, you will identify ways to develop your creative side and build a creative environment. You’ll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, role storming, the stepladder technique, and slip writing).
Key Learning Objectives:
- Identify the difference between creativity and innovation.
- Recognize your own creativity.
- Build your own creative environment.
- Explain the importance of creativity and innovation in business.
- Apply problem solving steps and tools.
- Use individual and group techniques to help generate creative ideas.
- Implement creative ideas.
9. Employee Recognition Online Certificate Course: Effective Company Recognition Programs Keep Employees Motivated, Safe and Happy!
Employee recognition program is not a luxury, it is a necessity. With a well-built employee recognition program, companies can improve job retention, employee engagement, team work, reinforcing company values, and more. Company recognition can influence their employees to work hard, and smart. Instead of just saying thank you to an employee who has been with the company for 10 years, take the time to give them some sort of certificate, or thoughtful gift. Employees are more likely to continue employment with a company if they feel they are appreciated.
Let's learn how to create an effective programs/guidelines to provide a well thought recognition for employees better morale and productivity.
Key Learning Objectives:
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
10. Talent Management Online Certificate Course: Study Talent Management Courses, develop a more skilled workforce and help your company get the best and brightest employees
Every company wants to have the best and brightest employees, and with Talent Management Courses that can be achieved. With a company's workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce and attracting better and more skilled new hires.
We all know that training and retraining is expensive, and our Talent Management Online Courses will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come.
Key Learning Objectives:
- Define talent and talent management
- Understand the benefits of talent management
- Recognize performance management and ways to review talent
- Identify employee engagement
- Create assessments and training programs
- Learn how to improve employee retention
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review it at any time.
The Ultimate Becoming a Progressive Employer Online Bundle, 10 Certificate Courses include the following courses, below is a summary of each course:
Course 1 - Becoming a Progressive Employer Online Certificate Course
Session One: Course Overview
- Learning Objectives
- Pre-assignment
- Pre-Course Assessment
Session Two: What Does Progressive Mean?
- A Definition
- Examples of Progressive Companies
- Case Study: Eyes on the Skies
- Brainstorming
Session Three: Getting From Here to There
- Gap Analysis
- Analyzing
- Process Overview
Session Four: Progressive Mindset
- A Progressive Mindset
- Progressive Thinkers
Session Five: The Good and Not So Good
- Pros and Cons
Session Six: It Can Come From Within
- Thinking About It
- Finding Examples
- Going it Alone
- Creativity and Innovation in Business
Session Seven: Workers Matter
- Workers Matter
- Avenues to Consider
- Pen to Paper
Session Eight: As the Curtain Comes Down
- Succession Planning
- Key Ingredients of a Successful Plan
- Plan Production
- Personal Action Plan
- Summary
Course 2 - Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Pre-Assignment Review
- Making Connections
Session 3: Whats Your Type? How About Mine?
- Seeking Information
- Identifying Your Characteristics and Preferences
- Questionnaire
- What Does it Mean To Have a Number?
- Mostly As – Inquiring Rationals, Part One
- Mostly As – Inquiring Rationals, Part Two
- Mostly Bs – Authentic Idealists, Part One
- Mostly Bs – Authentic Idealists, Part Two
- Mostly Cs – Organized Guardians, Part One
- Mostly Cs – Organized Guardians, Part Two
- Mostly Ds – Resourceful Artisans, Part One
- Mostly Ds – Resourceful Artisans, Part Two
- Whats Important?
- Debrief
- Understanding Introverts and Extroverts
- Questionnaire
- Using the Continuum
- Case Study
Session 4: Understanding Leadership
- About Leadership
- The Situational Leadership II® Model
- Understanding Your Comfort Zone
- Choosing Our Style
- The Cyclical Process
- Managing Performance
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- First Day Disasters
- Considering the Consequences
Session 5: Manage Your Time and Your Energy
- Introduction
- Larks and Owls
- SPIRIT Goals
- Organizing Your Workspace, Part One
- Organizing Your Workspace, Part Two
- Organizing Your Workspace, Part Three
- Our Top Time Management Tip
Session 6: The Commitment Curve
- The Big Picture
- The Phases of the Curve
- Stages of the Curve
- Stage One: Uninformed Optimism
- Stage Two: Informed Pessimism
- Stage Three: Hopeful Realism
- Stage Four: Informed Optimism
- Summary
- What Can Be Done to Bridge the Commitment Gap?
Session 7: Employee Development Models
- The Coaching Model
- Step One: Frame a Conversation, Part One
- Step One: Frame a Conversation, Part Two
- Step Two: Create Opportunities
- Step Three: Create an Action Plan
- Step Four: Give Feedback, Part One
- Step Four: Give Feedback, Part Two
- The Dialogue Model
- Defining I Messages
- Building the Message
- Description Techniques
- The Consequences and Benefits Matrix
Session 8: Dealing with Conflict and Difficult Issues
- Reflection
- Techniques for Resolving Conflict
Session 9: What Successful Leaders Do
- Secrets to Success
- Creating the Right Environment
- Making Connections
- Practices to Practice
- Making Connections
Session 10: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Business Leadership: Becoming Management Material Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Assignment: Areas of Improvement
Session 2: About the Learning Organization
- What is a Learning Organization?
- Are You a Lifelong Learner?
- Lifelong Learning Questionnaire
- Scoring?
Session 3: Achieving Personal Mastery
- What is Personal Mastery?
- Your Personal Vision
- Developing a Vision
- Step One: Identify Your Values
- Step Two: Define Your Values
- Step Three: Put It All Together
Session 4: Analyzing Our Mental Models
- Our Mental Models, Part One
- Our Mental Models, Part Two
- Mental Models in the Workplace
- Strategies for Working with Mental Models
- You Can Create New Mental Models!
- The Ladder of Inference, Part One
- A Ladder of Inference, Part Two
- A Ladder of Inference, Part Three
- A Ladder of Inference, Part Four
- A Ladder of Inference, Part Five
- Reflection: Using Your Own Experiences as a Resource
- Case Study
- Applying the Concepts
Session 5: Achieving a Shared Vision
- What is a Shared Vision?
Session 6: Team Learning
- Team Learning
- The Meteor Belt
- Protocols for Skillful Discussion
- Preparing the Ground for Skillful Discussion
Session 7: Systems Thinking
- Systems Thinking
- Sample Systems
Session 8: Understanding Leadership
- About Leadership
- Director's Style
- Coach's Style
- Supporter's Style
- Delegator's Style
- Your Leadership Style
- Understanding Your Comfort Zone
- Adapting Our Style
- Cycling Through the Styles
- Managing Performance
- Humility
- Making Connections
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- The Great…
- … And The Not So Great
- Taking Charge
Session 9: Five Practices
- Practice One: Challenge the Process
- Making Connections
- Practice Two: Inspire a Shared Vision
- Practice Three: Enable Others to Act
- Making Connections
- Image Identification
- Practice Four: Model the Way
- Practice Five: Encourage the Heart
- Practices in Practice
Session 10: Building Trust
- The Cycle of Trust and Performance
- Improving Trust
- Trust Exercise
- Making Connections
Session 11: Managing Change
- About Change
- Endings
- Neutral
- Beginnings
- Making Connections
- Key Factors in Successful Change
- A Step-by-Step Plan for Change
- Case Study: Getting More from the Last Hour
- Getting More From the Last Hour
Session 12: The Four Room Apartment
- The Four Room Apartment
- Making Connections, Part One
- Making Connections, Part Two
- Making Connections, Part Three
- Summary
Session 13: Time Management Tips and Tricks
- Getting Things in Order
- Making Connections
- Mastering E-mail
- Adding Up the Numbers
- Assessing the Impact
- Tackling the E-Mail Monster
- Time Management Tips
- Eight Exciting Ideas
- A Planning Checklist
- Putting Plans into Action with Scheduling Aids
- Organizing Your Work Area and Your Paperwork
- Going the Extra Mile
Session 14: Managers vs. Leaders
- Managers vs. Leaders
- Making Connections
- We Need Leaders!
- Managers vs. Leaders
Session 15: Types of Thinking
- Directional Thinking
- Paradigm Shifts
- Mind Mapping
- Reframing
- Consequential Thinking
- Considering the Consequences
- Ethics 101
Session 16: Influence Strategies
- Common Influence Strategies
- Cialdini's Six Strategies
Session 17: Managing Relationships
- The Relationship Cycle
- Coaching Through Conflict
- Helping Others in Conflict
- Choosing Your Style
- The Turtle (Withdrawing, Avoiding)
- The Shark (Aggressive, Forcing)
- The Teddy Bear (Smoothing, Cooperating)
- The Fox (Compromising)
- The Owl (Confronting or Problem-Solving)
- Making Connections
- Preparing for Conflict, Part One
- Preparing for Conflict, Part Two
- Preparing for Conflict, Part Three
- Preparing for Conflict, Part Four
- Making Connections
- Managing Stress
- The Positive Effect
- Fifteen Steps for Dealing with Upset People
- Five Tips for Dealing with Difficult People
- Six Steps for Dealing with Angry People
Session 18: A Simple Problem Solving Process
- Systematic Problem Solving
- Breaking Down the Model
- Personal Problems
Session 19: Strategic Planning
- SWOT Analysis
- Sample SWOT Matrix
- What to Include in Your SWOT
- Individual Analyses
Session 20: Doing Delegation Right
- What is Delegation?
- Defining Delegation
- Levels of Delegation
- Breaking Down the Model, Part One
- Breaking Down the Model, Part Two
- Breaking Down the Model, Part Three
- Delegation Case Study
Session 21: Criteria for Useful Feedback
- Giving Constructive Feedback
- Best Practices
- The Importance of Feedback
- Making Connections
Session 22: Feedback Techniques
- Feedback Techniques
- The Open-Ended Approach
- More Feedback Options
- Encouraging Feedback
- Case Study
Session 23: Mastering Your Body Language
- Mastering Your Body Language
- Things to Consider
- Reading Cues and Adjusting Your Approach
Session 24: Meeting Management
- Preparing for Meetings
- Reading the Reports, Part One
- Reading the Reports, Part Two
- Reading the Reports, Part Three
- Preparing for the Meeting
- During the Meeting
- Managing Meetings
- Making Connections
- Presentation Tips
Session 25: Pumping up a Presentation
- Pumping up a Presentation
- Seven Easy Steps
Session 26: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 4 - Hiring for Success: Behavioral Interviewing Techniques Online Certificate Course
Session One: Course Overview
Session Two: History of the Interviewing Process
Session Three: The Recruitment and Selection Process
Session Four: Factors in the Hiring Process
Session Five: Cost Analysis
Session Six: Job Analysis and Position Profiles
Session Seven: Determining the Skills You Need
Session Eight: Finding Candidates
Session Nine: Advertising Guidelines
- Five Key Points
- Ten Tests for Advertising
Session Ten: Screening Resumes
- The Screening Process
- Developing a Guide
Session Eleven: Performance Assessments
Session Twelve: Problems Recruiters Face
Session Thirteen: Interviewing Barriers
Session Fourteen: Non-Verbal Communication
Session Fifteen: Types of Questions
- Open and Closed Questions
- Probing Techniques
Session Sixteen: Case Study
Session Seventeen: Traditional vs. Behavioral Interviews
- Behavioral Interviewing
- Sample Questions
Session Eighteen: Other Types of Questions
- Achievement-Oriented and Holistic Questions
- Making Connections
Session Nineteen: The Critical Incident Technique
Session Twenty: Listening for Answers
- Listen Well
- Committing to Change
Session Twenty-One: Difficult Applicants
Session Twenty-Two: Interview Preparation and Format
Session Twenty-Three: Other Interview Techniques
Session Twenty-Four: Scoring Responses
Session Twenty-Five: Checking References
Session Twenty-Six: Human Rights
Session Twenty-Seven: Skill Application
Session Twenty-Eight: Pre-Assignment Review
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 5 - From Boss to Leader Online Certificate Course
Session One: Course Overview
- Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session Two: Good Boss versus Bad Boss
- Bad Bosses
- Good Bosses
- Team Player Activity
Session Three: The Boss as a Leader
- The Boss
- Admirable Leaders
- Behaviors of Leaders
- Lead by Example
- Attitude is Everything
Session Four: Communication is Key
- Communication Skills
- Mastering the Art of Communication
- Characteristics of Effective Feedback
- Providing Feedback
Session Five: Common Sense
- Using Common Sense
- The Key to Successful Management
Session Six: The Science Behind Good Leadership
- Be Nice, Not Tough
- Work-Life balance
- Negative Attitude
- Feeling Valued
- Team Building Activities
- Rewards Program
- Celebrating Your Team
Session Seven: Emotional Intelligence
- Displaying Emotional Intelligence
- Fostering Emotional Intelligence
- Emotional Intelligence Activity
- Employing Emotional Intelligence
Session Eight: Elements of Success
- Additional Tips
- Taking Action
- Personal Action Plan
- Course Summary
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Course Assessment Answer Key
- Pre-Course Assessment
- Post-Course Assessment
- Assignment Answer Key
Course 6 - Be A More Likeable Boss Online Certificate Course
Module One: Getting Started
By the end of this course, you will be able to:
- Understand how to develop leadership qualities
- Know how to delegate effectively
- Choose inspirational and engaging tasks for yourself and others
- Use wisdom and understanding to lead others
- Identify the roles of your team
- Learn how to trust others and earn their trust.
Module Two: Is it Better to be Loved or Feared?
- The Case for Fear
- The Case for Love
- The Case against Either
- The Middle Ground
Module Three: Leadership as Service
- Top-down Hierarchies
- A Lateral Perspective
- Know Your Employees
- Genuine Empathy and the Power to Lead
Module Four: Leadership by Design
- Begin with the End in Mind
- Setting Goals
- Determining Values
- A Mission Statement
Module Five: Understanding Motivation
- Dramatism
- The Pentad
- Guilt and Redemption
- Identification
Module Six: Constructive Criticism
- What are Your Intentions?
- A Positive Vision of Success
- Feedback Sandwich
- Following up (versus Badgering)
Module Seven: The Importance of Tone
- Lighting a Fire
- Calming a Storm
- Adult versus Parent
- Changing the Script
Module Eight: Trusting Your Team
- Dangers of Micromanaging
- Delegation and Anxiety
- Aces in Their Places
- Celebrating Success
Module Nine: Earning the Trust of Your Team
- Honesty
- Reliability
- Availability
- Openness
Module Ten: Building and Reinforcing Your Team
- Identifying Team Strengths and Weaknesses
- Identify Team Roles
- Design Exercises with Specific Goals
- What to Avoid
Module Eleven: You are the Boss of You
- What Kind of Person Would You Follow?
- Self-Awareness
- Self-Improvement
- Keeping Your Balance
Module Twelve: Wrapping Up
Course 7 - Developing Corporate Behavior Online Certificate Course
Module One: Getting Started
By the end of this course, you will be able to:
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
Module Two: The Science of Corporate Behavior
- What is Behavior?
- Psychology
- Sociology
- Anthropology
Module Three: Benefits for Corporate Behavior
- Employee Safety
- Conservation of Materials
- Engagement
- Improved Employee Performance
Module Four: Most Common Categories of Corporate Behavior
- Managerial Structure
- Values and Ethics
- Employee Accountability
- Workplace Incidents
Module Five: Managerial Structure
- Clearly Defined Management
- Qualified Management Team
- Obvious Advancement Path
- Apparent Grievance Procedures
Module Six: Company Values and Ethics
- Environmental
- Charity and Community Outreach
- Integrity
- Diversity
Module Seven: Employee Accountability
- Attitude
- Attendance
- Honesty
- Substance Abuse & Workplace Violence
Module Eight: Workplace Incidents
- Safety
- Prejudice & Discrimination
- Vandalism & Theft
- Harassment or Bullying
Module Nine: Designing and Implementing
- Group Planning
- Define Preferred Organizational Behaviors
- Hiring
- Training Employees
Module Ten: Corporate Team Behavior
- Team Building
- Better Communication
- Conflict Resolution
- to the Company and the Department
Module Eleven: Auditing Corporate Behavior
- Affirm Ethical Behavior
- Investigate and Review Reported Incidents
- Determine Progress
- Get Employee Feedback & Revise
Module Twelve: Wrapping Up
Course 8 - Creative Thinking and Innovation Online Certificate Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: What Is Creativity And Innovation?
- Creativity And Innovation: A Breakdown
- What Am I?
- Know Your Creative Potential
Session 3: Individual Creativity
- Know Yourself
- Practice Makes Perfect
- Give Yourself Some Distance
- Give Yourself Time
- Organize Your Life
- Educate Yourself
- Boost Your Creative Juices
Session 4: Get Creative
- Pre-Assignment Review
Session 5: Developing The Right Environment For Creativity
- What Does A Creative Environment Look Like?
- Work In An Easy And Uninterrupted Concentration
- Make Sure You Have Everything You Need
- Take A Break When You Need To
- Make Your Creative Space Your Own Space
- Exercise And Eat Well
- Get Plenty Of Rest
- Clear Your Mind
- Summary
- Build Your Creative Environment
Session 6: Creativity And Innovation In Business
- The Role Of Creativity And Innovation In Business
- The Birth Of The Four Seasons: A Case Study
- Questions
Session 7: Where Does Creativity Fit Into The Problem-Solving Process?
- Problem-Solving Models
- Another Perspective For Creative Problem Solving
- Breaking Down The Model
- Keeping An Open Mind
- Solving Problems The "Right" Way
- Phase One
- Perception
- Definition
- Analysis
- Analysis As A Funnel
- Phase Two
- Creative Thinking Methods
- Brainstorming
- Checkerboard
- Research And Report
- Evaluation
- Decision Making
- Phase Three
- Planning
- Implementation
- Solution Planning Worksheet
Session 8: Defining The Problem
- Problem Identification
- Eight Essentials To Defining A Problem
- Rephrase The Problem
- Rephrasing Example
- Expose And Challenge Assumptions
- Use Facts
- Grow Your Thinking
- Shrink Your Environment Temporarily
- Practice Multiple Perspectives
- Turn It Upside Down
- Frame The Problem Purposely And Positively
- Tie It All Together
- Using The Power Of Eight
- Problem One
- Problem Two
- Problem Three
- Problem Four
Session 9: Creative Techniques
- The RAP Model
- RRRAAAP
- Case Study
- Summary
- The Shoe Swap Technique
- Breaking Down The Model
- Techniques For Success
- Walk A Mile
- Using Mind Mapping
- Advantages Of The Mind Map
- Creating A Mind Map
- Map It Out!
- Metaphors And Analogies
- Using Metaphors And Analogies To Express Ideas
- Make A Metaphor
- Situation/Solution Reversal
- Case Study
- Reverse It To Solve It
- Bring On The Toys!
- Draw Instead Of Write
- Use Objects
- Draw It Out!
Session 10: Encouraging Creativity In A Team
- About Brainstorming
- Creating Ground Rules
- Individual Brainstorming
- Plan It Out!
- Rolestorming
- Case Study
- Act It Out!
- The Stepladder Technique
- Stepladder Model
- Breaking Down The Model
- Brainwriting
- Steps To Brainwriting
- Advantages Of Brainwriting
- The Slip Writing Technique
- The Crawford Slip Writing Technique Model
- Breaking Down The Model
Session 11: Putting It All Together
- Nancy Clue And The Case Of The Software Upgrade
- Task
- Create Ideas And Choose Your Solution
Session 12: A Personal Action Plan
- Starting Point
- Where I Want To Go
- How I Will Get There
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, the 7-day money back guarantee allows you to request a full refund within 7 days of your purchase if you are not satisfied with the course, however, there are some conditions that apply:
- A full refund will be provided if you have accessed the course materials and have not studied more than 25% of the course. Or have not completed the course assessment and/or downloaded a certificate.
- If you wish to study a different course or wish to upgrade your purchase, we would be happy to provide an alternate course or the upgrade, providing you advise us within 7 days of receiving your course.
- Please note: We do not offer refunds for Course Bundles. This is because a lot of administration work goes into coordinating and setting them up in our systems, as well as providing them to you. Therefore, we kindly ask you to ensure that your chosen courses in the course bundles are exactly what you require before making a purchase
For more detailed information about our refund policy please see below or click here: https://www.coursesforsuccess.com/policies/refund-policy
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
This month, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends this month!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
