About This Course
What you will learn - How to Develop and Implement a Global Workforce
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Get BIG Savings with our Ultimate Virtual Team Building and Management Online Bundle, 10 Certificate Courses
- Virtual Team Building and Management
- Teamwork and Team Building
- Team Building For Managers
- Performance Management
- High Performance Teams Inside the Company
- High Performance Teams Remote Workforce
- Meeting Management
- Facilitation Skills
- Communication Strategies
- Telework & Telecommuting From Home
1. Virtual Team Building and Management: How to Develop and Implement a Global Workforce
There were an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.
With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give you the knowledge to work with these challenges and succeed in a growing global workforce.
By the end of this Virtual Team Building and Management Online Short Course, you will be able to:
- Know the keys to establishing a virtual team
- Learn how to hold effective meetings and group sessions
- Learn effective ways to communicate with team members
- Use tools to build trust and confidence among employees
- Know how to handle poor performing employees
- Know how to manage a virtual team during any project
2. Teamwork and Team Building: Teamwork is Vital in a Successful Organization
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.
The Teamwork and Team Building course will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
Course Topics:
- Three Types of Teams
- T&J Four Phase Model
- Encouraging Teamwork
- The SWOT Analysis
By the end of this Teamwork and Team Building Online Course you, will be able to:
- Understand the concept of a team, and how to monitor success.
- Explain the four phases of the Tuckman team development model.
- Understand the three types of teams.
- Describe actions to take as a leader and as a follower for each of the four phases (Forming, Storming, Norming, and Performing).
- Understand the benefits and disadvantages of various team-building activities.
- Describe several team-building activities that you can use, and in what settings.
- Follow strategies for setting and leading team meetings.
- Detail problem - solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems.
- List actions to do -- and those to avoid -- when encouraging teamwork.
3. Team Building For Managers: Create An Environment of Greater Collaboration and Collegiality Through Team Building
Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.
With our Team Building For Managers course, you will learn how important team building is and how beneficial it can be. Through this course, you will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this course and create a positive atmosphere within your company with the use of teams.
By the end of this Team Building For Managers Online Short Course, you will be able to:
- Discuss the benefits of team work
- Understand the importance of intentionally fostering teamwork
- Determine strategies your organization can take to build teams
- Understand the benefits of games and social activities in building a team
- Apply the principles of team building to your own organization
4. Performance Management: Focus Everyone on the same Priorities to Improve Performance
Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.
When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.
By the end of this Performance Management Online Short Course, you will be able to:
- Define performance management
- Understand how performance management works and the tools to make it work
- Learn the three phases of performance management and how to assess it
- Discuss effective goal-setting
- Learn how to give feedback on performance management
- Identify Kolb's learning cycle
- Recognize the importance of motivation
- Develop a performance journal and performance plan
5. High Performance Teams Inside the Company: Create High Performance Teams That Will Lead to Optimum Productivity
High Performance Teams (Non-remote Workers) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals.
Developing high performing teams instills intrinsic motivation within employees. They find meaning in their work, and this satisfies them more than extrinsic motivators such as commissions. When employees are intrinsically motivated at work, they are less likely to leave the organization. Satisfied employees are loyal, and loyalty reduces turnover. It ensures that only qualified employees staff the organization. Success is assured when qualified employees have a genuine interest in the success of the business.
With our High Performance Teams (Non -remote Workers) Course, you will begin to see how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success!
Course Objectives:
- Understand the benefits of high performance teams
- Address challenges
- Conduct effective meetings
- Be able to see the big picture
- Work collaboratively
- Adequately praise team members
6. High Performance Teams Remote Workforce: Develop a core set of high performance skills, while working remotely
High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenge task. This course identifies these challenges and helps your participants push through to success.
With our High Performance Teams (Remote Workforce) workshop, you will begin to see how important it is to develop a core set of high performance skills, while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up yourhigh performance teams to accomplish any task.
By the end of this Certificate In High Performance Teams Remote Workforce Online Course, you will be able to:
- Define high performance teams.
- Define remote workforce.
- Understand the characteristics of a high performance team.
- Understand how to create teamwork.
- Understand the importance of communication.
- Understand how to train your high performance team of remote employees.
- Learn how to manage a high performance team.
- Learn the techniques of an effective team meeting.
7. Meeting Management: Learn How To Develop and Implement Meeting Management
This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.
This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
By the end of this Meeting Management Online Short Course, you will be able to:
- Plan and prepare
- Identify the participants
- Choose the time and place
- Create the agenda
- Set up the meeting space
- Incorporate your electronic options
- Meeting roles and responsibilities
- Use an agenda
- Chairing a meeting
- Deal with disruptions
- Professionally deal with personality conflicts
- Take minutes
- Make the most of your meetings using games, activities and prizes
8. Facilitation Skills: How to Lead Meetings and Discussions More Effectively
Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself.
This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings. Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.
By the end of this course, you will be able to:
- Define facilitation and identify its purpose and benefits
- Clarify the role and focus of a facilitator
- Differentiate between process and content in the context of a group discussion
- Provide tips in choosing and preparing for facilitation
- Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
- Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
- Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
- Define what interventions are, when they are appropriate and how to implement them
9. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
10. Telework & Telecommuting From Home: How to Stay Motivated and Be Effective Working From Home
For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Since these employees are not working in a centralized office, they may have the advantage of having flexible schedules and shorter or no commute, they can have disadvantages when it comes to receiving feedback and being able to communicate with teammates.
Through this Telework & Telecommuting From Home Online Short Course you should be able to stay motivated in your ‘office’ while still feeling connected to the rest of the team.
By the end of this Certificate In Telework & Telecommuting From Home Online Course, you will be able to:
- Know the skills required for working outside the office
- Learn keys to proper self-management
- Learn ways to manage time effiiciently
- Know different methods of organisation and planning
- Identify various forms of communication and their proper use
- Address and resolve challenges that teleworkers can face
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For comprehensive information on units of study click the units of study tab above.
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Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificate of Completion
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Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Ultimate Virtual Team Building and Management Bundle, 10 Courses includes the following courses, below is a summary of each course:
Course 1 - Virtual Team Building and Management
Module One - Getting Study
Module Two - Setting Up Your Virtual Team (Part 1)
- Choose self-motivated people with initiative
- Face to face meetings at first (Kick-off meeting)
- Diversity will add value
- Experienced with technology
Module Three - Setting up Your Virtual Team (Part 2)
- Personality can count as much as skills
- Rules of engagement
- Setting up ground rules
- Icebreakers and introductions
Module Four - Virtual Team Meetings
- Scheduling will always be an issue
- Have a clear objective and agenda
- Solicit additional topics in advance
- Discourage just being a status report
Module Five - Communication (Part 1)
- Early and often
- Rules of responsiveness
- Face to face when possible
- Choose the best tool
Module Six - Communication (Part 2)
- Be honest and clear
- Stay in constant contact
- Don't make assumptions
- Set up email protocols
Module Seven - Building Trust
- Trust your team and they will trust you
- Beware of "us vs them" territorial issues
- Share best practices
- Create a sense of ownership
Module Eight - Cultural Issues
- Respect and emmbrace differences
- Be aware of different work styles
- Know your team members cultural background
Module Nine - To Succeed with a Virtual Team
- Set clear goals
- Create standard operating procedures (SOP's)
- Build a team culture
- Provide timely feedback
Module Ten - Dealing with Poor Team Players
- Manage their results, not their activities
- Be proactive, not reactive
- Check in often
- Remove them
Module Eleven - Choosing the Right Tools
- Communication software
- Collaboration and sharing tools
- Prject management software
- Use what works for you and your team
Module Twelve - Wrapping Up
Course 2 - Teamwork and Team Building
Section One: Getting Started
Section Two: Defining Success
- What is a Team?
- An Overview of Tuckman and Jensen’s Four-Phase Model
Section Three: Types of Teams
- The Traditional Team
- What are Self-Directed Teams
- Virtual Teams
Section Four: First Stage of Team Development – Forming
- Characteristics of the Stage Forming
- A Leaders Role for Forming
- A Followers Role for Forming
Section Five: Second Stage of Team Development – Storming
- Characteristics of the Stage Storming
- A Leaders Role for Storming
- A Followers Role for Storming
Section Six: Third Stage of Team Development – Norming
- Characteristics of the Stage Norming
- A Leaders Role for Norming
- A Followers Role for Norming
Section Seven: Fourth Stage of Team Development – Performing
- Characteristics of the Stage Performing
- A Leaders Role for Performing
- A Followers Role for Performing
Section Eight: Team Building Activities
- The Benefits and Disadvantages
- Team-Building Activities That Won’t Make People Cringe
- Location for Team-Building
Section Nine: Making the Most of Team Meetings
- Setting the Time and the Place
- Trying the 50-Minute Meeting
- Using Celebrations of All Sizes
Section Ten: Solving Problems as a Team
- The Six Thinking Hats
- Encouraging Brainstorming
- Basic Brainstorming
- Building Consensus
Section Eleven: Encouraging Teamwork
- Some Things to Do
- Some Things to Avoid
- Some Things to Consider
Section Twelve: Wrapping Up
Course 3 - Team Building For Managers
Module One: Getting Started
Module Two: What Are the Benefits of Team Building?
- Better Communication and Conflict Resolution
- Effectiveness
- Motivation
- Camaraderie
Module Three: Types of Team Building Activities
- Games
- Activities
- Education
- Social Gatherings
- Module Four: Games
- Games for Introductions
- Games to Build Camaraderie
- Games for Problem-Solving
- Games to Stimulate Interaction
Module Five: More Team Building Games
- Games to Build Trust
- Games to Motivate
- Games to Build Communication
- Games for Conflict Resolution
Module Six: Activities
- Activities to Build Camaraderie
- Activities for Idea Sharing
- Activities to Build Trust
- Activities to Stimulate Interaction
Module Seven: More Team Building Activities
- Activities to Motivate
- Activities to Improve Working Together
- Activities to Build Communication
- Activities for Conflict Resolution
Module Eight: Social Gatherings
- Singing/Karaoke
- Dinner/Potlucks
- Physical Activities
- Meetings
Module Nine: Common Mistakes When Team Building
- Allowing Cliques to Develop
- Not Delegating Tasks
- Rewarding in Private/Criticizing in Public
- Disjointed Plans of Grandeur
Module Ten: Formatting a Team Building Plan
- Define the Goal
- Consult Team Members
- Research and Create Structure
- Keep It Fun
Module Eleven: Evaluate
- Was the Goal Met?
- Was the Team Building Cohesive?
- What Did the Team Think of the Team Building?
- How Can the Team Building Be Improved for Next Time?
Module Twelve: Wrapping Up
Course 4 - Performance Management
Module One - Getting Started
Module Two - The Basics (Part 1)
- What is performance management?
- How does performance management work?
- Tools
Module Three - The Basics (Part 2)
- Three phase process
- Assessments
- Performance reviews
Module Four - Goal Setting
- SMART goal setting
- Specific goals
- Measureable goals
- Attainable goals
- Realistic goals
- Timely goals
- Monitoring results
Module Five - Establishing Performance Goals
- Strategic planning
- Job analysis
- Setting goals
- Motivation
Module Six - 360 Degree Feedback
- What is 360 degree feedback?
- Vs. traditional performance reviews
- The components
Module Seven - Competency Assessments
- Competency assessment defined
- Implementation
- Final destination
Module Eight - Kolb's Learning Cycle
- Experience
- Observation
- Conceptualisation
- Experimentation
Module Nine - Motivation
- Key factors
- The motivation organisation
- Identifying personal motivators
- Evaluating and adapting
Module Ten - The Performance Journal
- Record goals and accomplishments
- Linking with your employees or managers
- Implementing a performance coach
- Keeping track
Module Eleven - Creating a Performance Plan
- Goals
- Desired results
- Prioritization
- Measure
- Evaluation
Module Twelve - Wrapping Up
Course 5 - High Performance Teams Inside the Company
Module One: Getting Started
- Course Objectives
Module Two: The Benefits of High Performance Teams
- Creates Loyalty
- Optimum Productivity
- Collaboration
- Creates Visibility
Module Three: Challenges of High Performance Teams
- Can Create Competition
- High Turnover Rate
- Negative Focus on Productivity
- Fear of Failure
Module Four: How to Build and Lead High Performance Teams
- Promote Understanding
- Provide Adequate Knowledge
- Facilitate Effective Interaction
- Conduct Effective Meetings
Module Five: Characteristics of High Performance Teams
- Understand the Big Picture
- Have Common Goals
- Work Collaboratively
- Produce Quality Results
Module Six: Roles of an Effective Team Leader
- Provides Adequate Training
- Timely, Constructive Feedback
- Views Mistakes as Opportunities
- Environment of Problem-solving
Module Seven: Leading High Performance Teams (I)
- Vision
- Patience
- Humility
- Humor
Module Eight: Leading High Performance Teams (II)
- Courage
- Compliance
- Tolerance
- Gratitude
Module Nine: Ideas for Motivating High Performance Teams
- Let Employees Be Idealists
- No Negative Criticism
- Give Ample Praise
- Have Lunch with Each Employee
Module Ten: Steps to Retaining High Performers
- Give Them Visibility
- Keep Them Entertained
- Reward Them
- Provide Them with Mentors
Module Eleven: Augmenting Team Performance
- Authority
- Ask Questions
- Quickly Resolve Differences
- Practice Unanimity
Module Twelve: Wrapping Up
Course 6 - High Performance Teams Remote Workforce
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Course Objectives
Module Two: Remote Workforce
- What is a Remote Workforce?
- Types of Remote Workforce
- Benefits of a Remote Workforce
- Materials for Remote Workforce
Module Three: High Performance Teams
- What is a High Performance Team?
- Benefits of High Performance Teams
- Leadership for High Performance Team
- Understanding Team Dynamics
Module Four: Characteristics of High Performance Teams
- Excellent Communication
- Goal-Oriented
- Flexibility
- Committed
Module Five: How to Create Teamwork
- Identify Group & Individual Responsibilities
- Give Permission to Take Action
- Build Relationships between Team Members and Management
- Give Feedback
Module Six: Types of Communication
- Virtual Team Meetings
- Telephone Conferences
- Email Communication
- Intranet, Webpage, and Social Media Communication
Module Seven: Training Your Team
- Telecommute Training
- Web-based Training
- Peer to Peer Training
- Training Assessment and Retraining
Module Eight: Managing the Team
- Tracking Team Performance
- Counseling Employees
- Positive Recognition for Employees
- Training Never Stops!
Module Nine: Effective Team Meeting How-to
- Have a Clear Agenda
- Use Screen Shots or References
- Create a Safe Place
- Team Meeting Don’ts
Module Ten: Keep Happy and Motivated High Performance Team
- Watch for Signs of Conflict or Unhappiness
- Employee Feedback and Concerns
- Give Opportunities for Additional Education
- Impart Opportunities for Career Growth
Module Eleven: “Don’ts” with High Performance Teams
- Don't Forget to Share Success
- Don't Delay in Responding
- Don’t Assign Vague Responsibilities
- Don’t Lead as a Dictator
Module Twelve: Wrapping Up
Course 7 - Meeting Management
Module One - Getting Started
Module Two - Planning and Preparing (Part 1)
- Identifying the Participants
- Choosing the Time and Place
- Creating the Agenda
Module Three - Planning and Preparing (Part 2)
- Lesson One: Gathering Materials
- Lesson Two: Sending Invitations
- Lesson Three: Making Logistical Arrangements
Module Four - Setting up the Meeting Space
- Lesson One: The Basic Essentials
- Lesson Two: The Extra Touches
- Lesson Three: Choosing a Physical Arrangement
Module Five - Electronic Options
- Lesson One: Overview of Choices Available
- Lesson Two: Things to Consider
- Lesson Three: Making a Final Decision
Module Six - Meeting Roles and Responsibilities
- Lesson One: The Chairperson
- Lesson Two: The Minute Taker
- Lesson Three: The Attendees
- Lesson Four: Variations for Large and Small Meetings
Module Seven - Chairing a Meeting (Part 1)
- Lesson One: Getting Off On the Right Foot
- Lesson Two: The Role of The Agenda
- Lesson Three: Using a Parking Lot
Module Eight - Chairing a Meeting (Part 2)
- Lesson One: Keeping the Meeting on Track
- Lesson Two: Dealing with Overtime
- Lesson Three: Holding Participants Accountable
Module Nine - Dealing with Disruptions
- Lesson One: Running In and Out
- Lesson Two: Cell Phone and PDA Ringing
- Lesson Three: Off On a Tangent
- Lesson Four: Personality Conflict
Module Ten - Taking Minutes
- Lesson One: What are Minutes?
- Lesson Two: What Do I Record?
Module Eleven - Making the Most of your Meeting
- Lesson One: The 50 Minute Meeting
- Lesson Two: Using Games
- Lesson Three: Giving Prizes
- Lesson Four: Stuffed Magic
Module Twelve - Wrapping Up
Course 8 - Facilitation Skills
Module One - Getting Started
Module Two - Understanding Facilitation
- What is facilitation?
- What is a facilitator?
- When is facilitation appropriate?
Module Three - Process vs Content
- About process
- About content
- A facilitator's focus
Module Four - Laying the Groundwork
- Choosing a facilitated approach
- Planning for a facilitated meeting
- Collecting data
Module Five - Tuckman and Jensen's Model of Team Development
- Stage One - Forming
- Stage Two - Storming
- Stage Three - Norming
- Stage Four - Performing
Module Six - Building Consensus
- Encouraging participation
- Gathering information
- Presenting information
- Synthesizing and Summarising
Module Seven - Reaching a Decision Point
- Indentifying the options
- Creating a short list
- Choosing a solution
- Using the multi-option technique
Module Eight - Dealing with Difficult People
- Addressing disruptions
- Common types of difficult people and how to handle them
- Helping the group resolve issues on their own
Module Nine - Addressing Group Dysfunction
- Using ground rules to prevent dysfunction
- Restarting and reframing issues
- Some of the ways of restarting and reframing includes
- Getting people back on track
Module Ten - About Intervention
- Why intervention may be necessary
- When to intervene
- Levels of intervention
Module Eleven - Intervention Techniques
- Using your processes
- Boomerang it back
- ICE it - Identify, Check for agreement, Evaluate how to resolve
Module Twelve - Wrapping Up
Course 9 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 10 - Telework & Telecommuting From Home
Module One - Getting Started
Module Two - Core Skills Required
- Self-management
- Time management
- Organising and planning
- Communication
Module Three - Self Management (Part 1)
- Solving problems on your own
- Being and staying motivated
- You have more freedom - Don't abuse it
- You and only you are accountable
Module Four - Self-Management (Part 2)
- Recognise and remove bad habits
- Reflect on mistakes and learn from them
- Establish good habits
- Be assertive with yourself
Module Five - Time Management (Part 1)
- Build a little flexibility into your schedule
- Identify and remove time wasters
- Working with time zones
- Using free time wisely
Module Six - Time Management (Part 2)
- The urgent/important matrix
- Setting and sticking to deadlines
- The glass jar: rocks, pebbles, sand and water
- Recognise when you are procrastinating
Module Seven - Organising and Planning (Part 1)
- Plan for additional stress
- When to seek help
- Being proactive - not reactive
- Establish priorities and attainable goals
Module Eight - Organising and Planning (Part 2)
- Setting up your home office
- Remove unneeded or distracting items
- When technology fails
- Develop a normal working day
Module Nine - Communication (Part 1)
- Stay in loop
- Use the correct medium
- Be clear and to the point
- Virtual communication can be impersonal
Module Ten - Communication (Part 2)
- Open and frequent communication
- Share your information
- Have a collaborative attitude
- Setting expectations with family and friends
Module Eleven - Additional Challenges
- Building trust and rapport
- Feeling isolated
- Always in the office
- Lack of or less feedback
Module Twelve - Wrapping Up
Words from the Wise
- MARGARET CARTY - The nice thing about teamwork is that you always have someone on your side.
- ANONYMOUS - Teamork is the ability to work together toward a common vision - the ability to direct individual accomplishments toward organisational objectives. It is fuel that allows common people to attain uncommon results.
- HENRY FORD - Coming together is a beginning. Keeping together is a progress. Working together is a success.
- BABE RUTH - The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don't play together, the club won't be worth a dime.
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
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Please also check the course summary, as a small selection of courses have limited access.
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Ultimate Virtual Team Building and Management Online Bundle, 10 Certificate Courses
How to Develop and Implement a Global Workforce
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Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - How to Develop and Implement a Global Workforce
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Get BIG Savings with our Ultimate Virtual Team Building and Management Online Bundle, 10 Certificate Courses
- Virtual Team Building and Management
- Teamwork and Team Building
- Team Building For Managers
- Performance Management
- High Performance Teams Inside the Company
- High Performance Teams Remote Workforce
- Meeting Management
- Facilitation Skills
- Communication Strategies
- Telework & Telecommuting From Home
1. Virtual Team Building and Management: How to Develop and Implement a Global Workforce
There were an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.
With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give you the knowledge to work with these challenges and succeed in a growing global workforce.
By the end of this Virtual Team Building and Management Online Short Course, you will be able to:
- Know the keys to establishing a virtual team
- Learn how to hold effective meetings and group sessions
- Learn effective ways to communicate with team members
- Use tools to build trust and confidence among employees
- Know how to handle poor performing employees
- Know how to manage a virtual team during any project
2. Teamwork and Team Building: Teamwork is Vital in a Successful Organization
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.
The Teamwork and Team Building course will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
Course Topics:
- Three Types of Teams
- T&J Four Phase Model
- Encouraging Teamwork
- The SWOT Analysis
By the end of this Teamwork and Team Building Online Course you, will be able to:
- Understand the concept of a team, and how to monitor success.
- Explain the four phases of the Tuckman team development model.
- Understand the three types of teams.
- Describe actions to take as a leader and as a follower for each of the four phases (Forming, Storming, Norming, and Performing).
- Understand the benefits and disadvantages of various team-building activities.
- Describe several team-building activities that you can use, and in what settings.
- Follow strategies for setting and leading team meetings.
- Detail problem - solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems.
- List actions to do -- and those to avoid -- when encouraging teamwork.
3. Team Building For Managers: Create An Environment of Greater Collaboration and Collegiality Through Team Building
Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.
With our Team Building For Managers course, you will learn how important team building is and how beneficial it can be. Through this course, you will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this course and create a positive atmosphere within your company with the use of teams.
By the end of this Team Building For Managers Online Short Course, you will be able to:
- Discuss the benefits of team work
- Understand the importance of intentionally fostering teamwork
- Determine strategies your organization can take to build teams
- Understand the benefits of games and social activities in building a team
- Apply the principles of team building to your own organization
4. Performance Management: Focus Everyone on the same Priorities to Improve Performance
Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.
When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.
By the end of this Performance Management Online Short Course, you will be able to:
- Define performance management
- Understand how performance management works and the tools to make it work
- Learn the three phases of performance management and how to assess it
- Discuss effective goal-setting
- Learn how to give feedback on performance management
- Identify Kolb's learning cycle
- Recognize the importance of motivation
- Develop a performance journal and performance plan
5. High Performance Teams Inside the Company: Create High Performance Teams That Will Lead to Optimum Productivity
High Performance Teams (Non-remote Workers) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals.
Developing high performing teams instills intrinsic motivation within employees. They find meaning in their work, and this satisfies them more than extrinsic motivators such as commissions. When employees are intrinsically motivated at work, they are less likely to leave the organization. Satisfied employees are loyal, and loyalty reduces turnover. It ensures that only qualified employees staff the organization. Success is assured when qualified employees have a genuine interest in the success of the business.
With our High Performance Teams (Non -remote Workers) Course, you will begin to see how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success!
Course Objectives:
- Understand the benefits of high performance teams
- Address challenges
- Conduct effective meetings
- Be able to see the big picture
- Work collaboratively
- Adequately praise team members
6. High Performance Teams Remote Workforce: Develop a core set of high performance skills, while working remotely
High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenge task. This course identifies these challenges and helps your participants push through to success.
With our High Performance Teams (Remote Workforce) workshop, you will begin to see how important it is to develop a core set of high performance skills, while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up yourhigh performance teams to accomplish any task.
By the end of this Certificate In High Performance Teams Remote Workforce Online Course, you will be able to:
- Define high performance teams.
- Define remote workforce.
- Understand the characteristics of a high performance team.
- Understand how to create teamwork.
- Understand the importance of communication.
- Understand how to train your high performance team of remote employees.
- Learn how to manage a high performance team.
- Learn the techniques of an effective team meeting.
7. Meeting Management: Learn How To Develop and Implement Meeting Management
This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.
This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.
By the end of this Meeting Management Online Short Course, you will be able to:
- Plan and prepare
- Identify the participants
- Choose the time and place
- Create the agenda
- Set up the meeting space
- Incorporate your electronic options
- Meeting roles and responsibilities
- Use an agenda
- Chairing a meeting
- Deal with disruptions
- Professionally deal with personality conflicts
- Take minutes
- Make the most of your meetings using games, activities and prizes
8. Facilitation Skills: How to Lead Meetings and Discussions More Effectively
Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself.
This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings. Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.
By the end of this course, you will be able to:
- Define facilitation and identify its purpose and benefits
- Clarify the role and focus of a facilitator
- Differentiate between process and content in the context of a group discussion
- Provide tips in choosing and preparing for facilitation
- Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
- Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
- Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
- Define what interventions are, when they are appropriate and how to implement them
9. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
10. Telework & Telecommuting From Home: How to Stay Motivated and Be Effective Working From Home
For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Since these employees are not working in a centralized office, they may have the advantage of having flexible schedules and shorter or no commute, they can have disadvantages when it comes to receiving feedback and being able to communicate with teammates.
Through this Telework & Telecommuting From Home Online Short Course you should be able to stay motivated in your ‘office’ while still feeling connected to the rest of the team.
By the end of this Certificate In Telework & Telecommuting From Home Online Course, you will be able to:
- Know the skills required for working outside the office
- Learn keys to proper self-management
- Learn ways to manage time effiiciently
- Know different methods of organisation and planning
- Identify various forms of communication and their proper use
- Address and resolve challenges that teleworkers can face
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificate of Completion
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
Ultimate Virtual Team Building and Management Bundle, 10 Courses includes the following courses, below is a summary of each course:
Course 1 - Virtual Team Building and Management
Module One - Getting Study
Module Two - Setting Up Your Virtual Team (Part 1)
- Choose self-motivated people with initiative
- Face to face meetings at first (Kick-off meeting)
- Diversity will add value
- Experienced with technology
Module Three - Setting up Your Virtual Team (Part 2)
- Personality can count as much as skills
- Rules of engagement
- Setting up ground rules
- Icebreakers and introductions
Module Four - Virtual Team Meetings
- Scheduling will always be an issue
- Have a clear objective and agenda
- Solicit additional topics in advance
- Discourage just being a status report
Module Five - Communication (Part 1)
- Early and often
- Rules of responsiveness
- Face to face when possible
- Choose the best tool
Module Six - Communication (Part 2)
- Be honest and clear
- Stay in constant contact
- Don't make assumptions
- Set up email protocols
Module Seven - Building Trust
- Trust your team and they will trust you
- Beware of "us vs them" territorial issues
- Share best practices
- Create a sense of ownership
Module Eight - Cultural Issues
- Respect and emmbrace differences
- Be aware of different work styles
- Know your team members cultural background
Module Nine - To Succeed with a Virtual Team
- Set clear goals
- Create standard operating procedures (SOP's)
- Build a team culture
- Provide timely feedback
Module Ten - Dealing with Poor Team Players
- Manage their results, not their activities
- Be proactive, not reactive
- Check in often
- Remove them
Module Eleven - Choosing the Right Tools
- Communication software
- Collaboration and sharing tools
- Prject management software
- Use what works for you and your team
Module Twelve - Wrapping Up
Course 2 - Teamwork and Team Building
Section One: Getting Started
Section Two: Defining Success
- What is a Team?
- An Overview of Tuckman and Jensen’s Four-Phase Model
Section Three: Types of Teams
- The Traditional Team
- What are Self-Directed Teams
- Virtual Teams
Section Four: First Stage of Team Development – Forming
- Characteristics of the Stage Forming
- A Leaders Role for Forming
- A Followers Role for Forming
Section Five: Second Stage of Team Development – Storming
- Characteristics of the Stage Storming
- A Leaders Role for Storming
- A Followers Role for Storming
Section Six: Third Stage of Team Development – Norming
- Characteristics of the Stage Norming
- A Leaders Role for Norming
- A Followers Role for Norming
Section Seven: Fourth Stage of Team Development – Performing
- Characteristics of the Stage Performing
- A Leaders Role for Performing
- A Followers Role for Performing
Section Eight: Team Building Activities
- The Benefits and Disadvantages
- Team-Building Activities That Won’t Make People Cringe
- Location for Team-Building
Section Nine: Making the Most of Team Meetings
- Setting the Time and the Place
- Trying the 50-Minute Meeting
- Using Celebrations of All Sizes
Section Ten: Solving Problems as a Team
- The Six Thinking Hats
- Encouraging Brainstorming
- Basic Brainstorming
- Building Consensus
Section Eleven: Encouraging Teamwork
- Some Things to Do
- Some Things to Avoid
- Some Things to Consider
Section Twelve: Wrapping Up
Course 3 - Team Building For Managers
Module One: Getting Started
Module Two: What Are the Benefits of Team Building?
- Better Communication and Conflict Resolution
- Effectiveness
- Motivation
- Camaraderie
Module Three: Types of Team Building Activities
- Games
- Activities
- Education
- Social Gatherings
- Module Four: Games
- Games for Introductions
- Games to Build Camaraderie
- Games for Problem-Solving
- Games to Stimulate Interaction
Module Five: More Team Building Games
- Games to Build Trust
- Games to Motivate
- Games to Build Communication
- Games for Conflict Resolution
Module Six: Activities
- Activities to Build Camaraderie
- Activities for Idea Sharing
- Activities to Build Trust
- Activities to Stimulate Interaction
Module Seven: More Team Building Activities
- Activities to Motivate
- Activities to Improve Working Together
- Activities to Build Communication
- Activities for Conflict Resolution
Module Eight: Social Gatherings
- Singing/Karaoke
- Dinner/Potlucks
- Physical Activities
- Meetings
Module Nine: Common Mistakes When Team Building
- Allowing Cliques to Develop
- Not Delegating Tasks
- Rewarding in Private/Criticizing in Public
- Disjointed Plans of Grandeur
Module Ten: Formatting a Team Building Plan
- Define the Goal
- Consult Team Members
- Research and Create Structure
- Keep It Fun
Module Eleven: Evaluate
- Was the Goal Met?
- Was the Team Building Cohesive?
- What Did the Team Think of the Team Building?
- How Can the Team Building Be Improved for Next Time?
Module Twelve: Wrapping Up
Course 4 - Performance Management
Module One - Getting Started
Module Two - The Basics (Part 1)
- What is performance management?
- How does performance management work?
- Tools
Module Three - The Basics (Part 2)
- Three phase process
- Assessments
- Performance reviews
Module Four - Goal Setting
- SMART goal setting
- Specific goals
- Measureable goals
- Attainable goals
- Realistic goals
- Timely goals
- Monitoring results
Module Five - Establishing Performance Goals
- Strategic planning
- Job analysis
- Setting goals
- Motivation
Module Six - 360 Degree Feedback
- What is 360 degree feedback?
- Vs. traditional performance reviews
- The components
Module Seven - Competency Assessments
- Competency assessment defined
- Implementation
- Final destination
Module Eight - Kolb's Learning Cycle
- Experience
- Observation
- Conceptualisation
- Experimentation
Module Nine - Motivation
- Key factors
- The motivation organisation
- Identifying personal motivators
- Evaluating and adapting
Module Ten - The Performance Journal
- Record goals and accomplishments
- Linking with your employees or managers
- Implementing a performance coach
- Keeping track
Module Eleven - Creating a Performance Plan
- Goals
- Desired results
- Prioritization
- Measure
- Evaluation
Module Twelve - Wrapping Up
Course 5 - High Performance Teams Inside the Company
Module One: Getting Started
- Course Objectives
Module Two: The Benefits of High Performance Teams
- Creates Loyalty
- Optimum Productivity
- Collaboration
- Creates Visibility
Module Three: Challenges of High Performance Teams
- Can Create Competition
- High Turnover Rate
- Negative Focus on Productivity
- Fear of Failure
Module Four: How to Build and Lead High Performance Teams
- Promote Understanding
- Provide Adequate Knowledge
- Facilitate Effective Interaction
- Conduct Effective Meetings
Module Five: Characteristics of High Performance Teams
- Understand the Big Picture
- Have Common Goals
- Work Collaboratively
- Produce Quality Results
Module Six: Roles of an Effective Team Leader
- Provides Adequate Training
- Timely, Constructive Feedback
- Views Mistakes as Opportunities
- Environment of Problem-solving
Module Seven: Leading High Performance Teams (I)
- Vision
- Patience
- Humility
- Humor
Module Eight: Leading High Performance Teams (II)
- Courage
- Compliance
- Tolerance
- Gratitude
Module Nine: Ideas for Motivating High Performance Teams
- Let Employees Be Idealists
- No Negative Criticism
- Give Ample Praise
- Have Lunch with Each Employee
Module Ten: Steps to Retaining High Performers
- Give Them Visibility
- Keep Them Entertained
- Reward Them
- Provide Them with Mentors
Module Eleven: Augmenting Team Performance
- Authority
- Ask Questions
- Quickly Resolve Differences
- Practice Unanimity
Module Twelve: Wrapping Up
Course 6 - High Performance Teams Remote Workforce
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Course Objectives
Module Two: Remote Workforce
- What is a Remote Workforce?
- Types of Remote Workforce
- Benefits of a Remote Workforce
- Materials for Remote Workforce
Module Three: High Performance Teams
- What is a High Performance Team?
- Benefits of High Performance Teams
- Leadership for High Performance Team
- Understanding Team Dynamics
Module Four: Characteristics of High Performance Teams
- Excellent Communication
- Goal-Oriented
- Flexibility
- Committed
Module Five: How to Create Teamwork
- Identify Group & Individual Responsibilities
- Give Permission to Take Action
- Build Relationships between Team Members and Management
- Give Feedback
Module Six: Types of Communication
- Virtual Team Meetings
- Telephone Conferences
- Email Communication
- Intranet, Webpage, and Social Media Communication
Module Seven: Training Your Team
- Telecommute Training
- Web-based Training
- Peer to Peer Training
- Training Assessment and Retraining
Module Eight: Managing the Team
- Tracking Team Performance
- Counseling Employees
- Positive Recognition for Employees
- Training Never Stops!
Module Nine: Effective Team Meeting How-to
- Have a Clear Agenda
- Use Screen Shots or References
- Create a Safe Place
- Team Meeting Don’ts
Module Ten: Keep Happy and Motivated High Performance Team
- Watch for Signs of Conflict or Unhappiness
- Employee Feedback and Concerns
- Give Opportunities for Additional Education
- Impart Opportunities for Career Growth
Module Eleven: “Don’ts” with High Performance Teams
- Don't Forget to Share Success
- Don't Delay in Responding
- Don’t Assign Vague Responsibilities
- Don’t Lead as a Dictator
Module Twelve: Wrapping Up
Course 7 - Meeting Management
Module One - Getting Started
Module Two - Planning and Preparing (Part 1)
- Identifying the Participants
- Choosing the Time and Place
- Creating the Agenda
Module Three - Planning and Preparing (Part 2)
- Lesson One: Gathering Materials
- Lesson Two: Sending Invitations
- Lesson Three: Making Logistical Arrangements
Module Four - Setting up the Meeting Space
- Lesson One: The Basic Essentials
- Lesson Two: The Extra Touches
- Lesson Three: Choosing a Physical Arrangement
Module Five - Electronic Options
- Lesson One: Overview of Choices Available
- Lesson Two: Things to Consider
- Lesson Three: Making a Final Decision
Module Six - Meeting Roles and Responsibilities
- Lesson One: The Chairperson
- Lesson Two: The Minute Taker
- Lesson Three: The Attendees
- Lesson Four: Variations for Large and Small Meetings
Module Seven - Chairing a Meeting (Part 1)
- Lesson One: Getting Off On the Right Foot
- Lesson Two: The Role of The Agenda
- Lesson Three: Using a Parking Lot
Module Eight - Chairing a Meeting (Part 2)
- Lesson One: Keeping the Meeting on Track
- Lesson Two: Dealing with Overtime
- Lesson Three: Holding Participants Accountable
Module Nine - Dealing with Disruptions
- Lesson One: Running In and Out
- Lesson Two: Cell Phone and PDA Ringing
- Lesson Three: Off On a Tangent
- Lesson Four: Personality Conflict
Module Ten - Taking Minutes
- Lesson One: What are Minutes?
- Lesson Two: What Do I Record?
Module Eleven - Making the Most of your Meeting
- Lesson One: The 50 Minute Meeting
- Lesson Two: Using Games
- Lesson Three: Giving Prizes
- Lesson Four: Stuffed Magic
Module Twelve - Wrapping Up
Course 8 - Facilitation Skills
Module One - Getting Started
Module Two - Understanding Facilitation
- What is facilitation?
- What is a facilitator?
- When is facilitation appropriate?
Module Three - Process vs Content
- About process
- About content
- A facilitator's focus
Module Four - Laying the Groundwork
- Choosing a facilitated approach
- Planning for a facilitated meeting
- Collecting data
Module Five - Tuckman and Jensen's Model of Team Development
- Stage One - Forming
- Stage Two - Storming
- Stage Three - Norming
- Stage Four - Performing
Module Six - Building Consensus
- Encouraging participation
- Gathering information
- Presenting information
- Synthesizing and Summarising
Module Seven - Reaching a Decision Point
- Indentifying the options
- Creating a short list
- Choosing a solution
- Using the multi-option technique
Module Eight - Dealing with Difficult People
- Addressing disruptions
- Common types of difficult people and how to handle them
- Helping the group resolve issues on their own
Module Nine - Addressing Group Dysfunction
- Using ground rules to prevent dysfunction
- Restarting and reframing issues
- Some of the ways of restarting and reframing includes
- Getting people back on track
Module Ten - About Intervention
- Why intervention may be necessary
- When to intervene
- Levels of intervention
Module Eleven - Intervention Techniques
- Using your processes
- Boomerang it back
- ICE it - Identify, Check for agreement, Evaluate how to resolve
Module Twelve - Wrapping Up
Course 9 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Course 10 - Telework & Telecommuting From Home
Module One - Getting Started
Module Two - Core Skills Required
- Self-management
- Time management
- Organising and planning
- Communication
Module Three - Self Management (Part 1)
- Solving problems on your own
- Being and staying motivated
- You have more freedom - Don't abuse it
- You and only you are accountable
Module Four - Self-Management (Part 2)
- Recognise and remove bad habits
- Reflect on mistakes and learn from them
- Establish good habits
- Be assertive with yourself
Module Five - Time Management (Part 1)
- Build a little flexibility into your schedule
- Identify and remove time wasters
- Working with time zones
- Using free time wisely
Module Six - Time Management (Part 2)
- The urgent/important matrix
- Setting and sticking to deadlines
- The glass jar: rocks, pebbles, sand and water
- Recognise when you are procrastinating
Module Seven - Organising and Planning (Part 1)
- Plan for additional stress
- When to seek help
- Being proactive - not reactive
- Establish priorities and attainable goals
Module Eight - Organising and Planning (Part 2)
- Setting up your home office
- Remove unneeded or distracting items
- When technology fails
- Develop a normal working day
Module Nine - Communication (Part 1)
- Stay in loop
- Use the correct medium
- Be clear and to the point
- Virtual communication can be impersonal
Module Ten - Communication (Part 2)
- Open and frequent communication
- Share your information
- Have a collaborative attitude
- Setting expectations with family and friends
Module Eleven - Additional Challenges
- Building trust and rapport
- Feeling isolated
- Always in the office
- Lack of or less feedback
Module Twelve - Wrapping Up
Words from the Wise
- MARGARET CARTY - The nice thing about teamwork is that you always have someone on your side.
- ANONYMOUS - Teamork is the ability to work together toward a common vision - the ability to direct individual accomplishments toward organisational objectives. It is fuel that allows common people to attain uncommon results.
- HENRY FORD - Coming together is a beginning. Keeping together is a progress. Working together is a success.
- BABE RUTH - The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don't play together, the club won't be worth a dime.
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund guarantee. Just send us an email to info@coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
This month, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends this month!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
