Ultimate Social Media in the Workplace Online Bundle, 10 Certificate Courses

The Most Comprehensive Social Media in the Workplace Bundle


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Get Social Media in the Workplace, Digital Citizenship, Developing Corporate Behavior, Performance Management, Business Ethics, Business Writing, Conflict Resolution, Communication Strategies, Health and Wellness at Work, Office Politics for Managers in this Bundle

1. Social Media in the Workplace: Develope Workplace Social Media Strategies and Policy

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees feel free to network while staying focused at work.  Our Social Media in the Workplace Online Course will help you get there.

By the end of the Social Media in the Workplace Online Course, you will be able to:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a socila media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media

2. Digital Citizenship: Learn How to use Technology Appropriately

The Internet has changed the way that people connect, communicate, and conduct business. The digital age has provided many benefits, but it does have a downside.

Given the sheer volume of digital information that we send and receive each day, it is important to learn basic citizenship skills. These skills will help prevent missteps and keep your digital relationships running smoothly.

At the end of this Digital Citizenship Online Short Course, you should be able to:

  • Define digital citizenship.
  • Use technology appropriately.
  • Use social networking to create your brand.
  • Protect your reputation online.
  • Practice safe use of technology.
  • Understand digital etiquette.

3. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

By the end of this Developing Corporate Behavior Online Short Course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

4. Performance Management: Focus Everyone on the same Priorities to Improve Performance

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

By the end of this Performance Management Online Short Course, you will be able to:

  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of performance management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb's learning cycle
  • Recognise the importance of motivation
  • Develop a performance journal and performance plan

5. Business Ethics: Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

6. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.

This Business Writing Online Short Course will provide:

  • A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
  • An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.

Course Topics:

  • Spelling
  • Punctuation
  • Writing the Letter
  • Proposals Key Info

By the end of the Business Writing Online Short Course, you will be able to:

  • Understand the function/purpose of all of the above.
  • Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
  • Define proofreading and understand the techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • Notice (and correct) common spelling and grammar issues in business writing.
  • List guidelines in printing and publishing business writing

7. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

8. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

9. Health and Wellness at Work: Make your Workplace a Safe and Healthy Environment

Health is Wealth. It is the core of every progress whether on an institutional level such as a company or on an individual level. Making sure that each person’s health and wellness is not taken for granted. Learning how to keep them safe is identical to making your business safe as well.

By the end of this Health and Wellness at Work Online Short Course, you will be able to:

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

10. Office Politics for Managers: Create & Maintain Better Relationships In Your Workplace

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

By the end of this Office Politics for Managers Online Short Course, you will be able to:

  • Understand the purpose and benefits of office politics
  • Setting boundaries and ground rules for new employees
  • Learn to interact and influence among colleagues
  • Learn how to manage various personality types in the office
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function

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For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Social Media in the Workplace 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Social Media in the Workplace

Module One - Getting Started

Module Two - Who is Social Media?

  • Online communities
  • User created content
  • Information sharing
  • Communication tools

Module Three - Defining your Social Media Policy (Part 1)

  • It should be a living document
  • Choosing an information officer
  • What can and cannot be shared
  • Legal and ethic specifications

Module Four - Defining your Social Media Policy (Part 2)

  • New hire orientation
  • Let common sense guide you
  • Nothing offensive
  • Rules on soliciting and personal posts

Module Five - Creating a Living Document

  • What is a living document?
  • How often is it revised?
  • Who will be in charge?
  • Change management

Module Six - Keeping an Eye on Security

  • Password rules
  • Needs constant monitoring
  • Keeping information confidential
  • Protecting intellectual property

Module Seven - Rules to Follow when Positing (Part 1)

  • Always show respect
  • Stop and think before you post
  • Always be honest
  • Never discredit or talk ill of competitors

Module Eight - Rules to Follow when Posting (Part 2)

  • Be transparent
  • Act like you would in real life
  • Grammar and spelling still counts
  • Never post when you are angry

Module Nine - Benefits of Social Media

  • From audience to author
  • Builds customer loyalty
  • Speed and flexibility in communication
  • Two way communications

Module Ten - The Pitfalls of Social Media

  • Bullying
  • Group think
  • Trolling
  • Remember, it is out there forever

Module Eleven - Listen to Your Customers

  • They provide great feedback
  • It makes them happy
  • Improves your brand
  • Improves product development

Module Twelve - Wrapping Up

Course 2 - Digital Citizenship

Module One: Getting Started  

  • Course Objectives 

Module Two: What Is Digital Citizenship? 

  • What Is Digital Citizenship? 
  • Engaging with Others 
  • It’s a Moving Target 
  • Belonging to a Community 
  • Case Study 

Module Three: Being a Good Citizen  

  • Build It Up  
  • Real World Influences 
  • Use Technology Appropriately 
  • The Golden Rule  
  • Case Study 

Module Four: Best Practices for Sharing 

  • Digital Footprints 
  • Personal and Work Lives 
  • Stop and Think Before You Post 
  • Do Not Overshare  
  • Case Study 

Module Five: Networking and Personal Branding (I) 

  • Personal Branding 
  • Be Yourself 
  • Social Networking 
  • If You Share It, Expect Everyone to See It 
  • Case Study 

Module Six: Networking and Personal Branding (II) 

  • Introduce Colleagues 
  • Volunteer to Help Others 
  • Blog 
  • Guard Your Reputation  
  • Case Study 

Module Seven: Digital Security and Safety (I) 

  • Don’t Trust Anyone You Don’t      Know   
  • Enable 2-Step Verification Processes 
  • Public Wi-Fi
  • Public Computers 
  • Case Study 

Module Eight: Digital Security and Safety (II) 

  • Email and Attachments 
  • Password Rules 
  • Back Up Your Files 
  • Update Your Software  
  • Case Study   

Module Nine: Dealing with the Dark side  

  • See It, Report It 
  • Bullying and Harassment 
  • Trolling 
  • Shared Something You Shouldn’t Have? 
  • Case Study 

Module Ten: Digital Etiquette (I) 

  • Respect and Tone  
  • Speak Up, Not Out 
  • Topics to Avoid  
  • Keep Private Messages Private  
  • Case Study 

Module Eleven: Digital Etiquette (II) 

  • Educate Yourself 
  • Information Processing 
  • Internet Boldness 
  • Permission to Share  
  • Case Study 

Module Twelve: Wrapping Up

Course 3 - Developing Corporate Behavior

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior 

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics 

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability 

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents 

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior 

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior 

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 4 - Performance Management

Module One - Getting Started

Module Two - The Basics (Part 1)

  • What is performance management?
  • How does performance management work?
  • Tools

Module Three - The Basics (Part 2)

  • Three phase process
  • Assessments
  • Performance reviews

Module Four - Goal Setting

  • SMART goal setting
  • Specific goals
  • Measureable goals
  • Attainable goals
  • Realistic goals
  • Timely goals
  • Monitoring results

Module Five - Establishing Performance Goals

  • Strategic planning
  • Job analysis
  • Setting goals
  • Motivation

Module Six - 360 Degree Feedback

  • What is 360 degree feedback?
  • Vs. traditional performance reviews
  • The components

Module Seven - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Eight - Kolb's Learning Cycle

  • Experience
  • Observation
  • Conceptualisation
  • Experimentation

Module Nine - Motivation

  • Key factors
  • The motivation organisation
  • Identifying personal motivators
  • Evaluating and adapting

Module Ten - The Performance Journal

  • Record goals and accomplishments
  • Linking with your employees or managers
  • Implementing a performance coach
  • Keeping track

Module Eleven - Creating a Performance Plan

  • Goals
  • Desired results
  • Prioritization
  • Measure
  • Evaluation

Module Twelve - Wrapping Up

Course 5 - Business Ethics

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Course 6 - Business Writing

PART ONE – THE BUILDING BLOCKS

Section One: Getting Started

Section Two: Spelling and Grammar

  • Spelling
  • Grammar

Section Three: Language and tone

  • Clarity
  • Conciseness
  • Formality
  • Focus
  • Tone

Section Four: Sentences and Paragraphs

  • Parts of a Sentence
  • Sentence Length
  • Punctuation
  • Paragraphs

Section Five: Organization and Structure

  • Organisation Approach

Section Six: Tools and Techniques

  • The Reader
  • The Requirement
  • Write faster – effective writing
  • Templates
  • Proofreading
  • Review/Peer Review
  • The Appearance - Printing and Publishing

PART TWO – THE DOCUMENTS

Section Seven: Meeting Agendas

  • The Basic Structure

Section Eight: E-mails

  • Addressing your mails
  • Brevity
  • Formality
  • Attachments
  • Forwarding/replying

Section Nine: Business Letters

  • The Basic Structure
  • Writing the Letter

Section Ten: Proposals

  • The Basic Outline
  • Key information
  • Sequence
  • Choosing a Format
  • Proposal Structure and Content
  • Executive Summaries

Section Eleven: Reports

  • Report Structure and format

Section Twelve: Requests for Proposal

  • Requests for Proposals

Section Thirteen: Business Cases

  • Business Cases

Section Fourteen: General Documentation

  • General Documentation

Section Fifteen: Wrapping Up

Course 7 - Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 8 - Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 9 - Health and Wellness at Work

Module One: Getting Started

By the end of this course, you will be able to:

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

Module Two: Definition of a Health and Wellness Program

  • What is a Health and Wellness Program?
  • Productivity
  • Cost of Health Care
  • Costs of Absenteeism

Module Three: Types of Health and Wellness Programs 

  • Health Behaviors
  • Health Screenings and Maintenance
  • Mental Health
  • Physical Injuries

Module Four: Health Behavior Programs 

  • Increasing Physical Activity
  • Nutrition & Weight Loss
  • Tobacco Cessation
  • Substance Abuse Treatment

Module Five: Health Screenings and Maintenance Programs 

  • Preventative Care Screenings
  • Cancer Screenings
  • Annual Examinations
  • Maintenance Programs

Module Six: Mental Health Programs 

  • Stress Management
  • Support Groups
  • Counseling
  • Awareness & Education

Module Seven: Evaluate the Need

  • Review Current and Previous Programs
  • Environmental Factors
  • Identify Common Health Conditions and Procedures
  • Review Company Information Pertaining to Employee Health

Module Eight: Planning Process 

  • Form a Health and Wellness Team or Committee
  • Define Goals
  • Budget
  • Programs and Policies

Module Nine: Implementation 

  • Get Management Support
  • Test It Out
  • Get the Word Out
  • Incentives

Module Ten: Create a "Culture of Wellness" 

  • Accessible Healthy Eating Options
  • Give Them a Break
  • Alcohol, Drug, and Smoke-Free Work Environment
  • Eliminate Hazards

Module Eleven: Evaluate Results

  • Check the Results
  • Employee Satisfaction
  • Revise Plans as Necessary
  • Share Achievements

Module Twelve: Wrapping Up

Course 10 - Office Politics for Managers

Module One - Getting Started

Module Two - New Hires

  • Company core values
  • Building relationships
  • Encourage respect
  • Setting ground rules

Module Three - It's About Interacting and Influencing

  • Dealing with different personalities
  • Build a culture of collaboration
  • Be nice to everyone (not just those who can help you)
  • Be a team player

Module Four - Dealing with Rumors, Gossip and Half-Truths

  • It's effects on morale
  • Reinforce the truth with facts
  • Do not participate
  • Deal with it swiftly

Module Five - Office Personalities (Part 1)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned / Nancy

Module Six - Office Personalities (Part 2)

  • Information keeper
  • Know-it-all
  • The apple-polisher
  • Nosey neighbour

Module Seven - Getting Support for your Projects

  • Gain trust through honesty
  • Be assertive
  • Blow your own horn
  • Make allies

Module Eight - Conflict Resolution

  • The importance of forgiveness
  • Neutralizing emotions
  • The benefits of a resolution
  • The agreement frame

Module Nine - Ethics

  • Benefits of an ethical environment
  • Lead by example
  • Ensuring ethical behavior
  • Addressing unethical behavior

Module Ten - You Are Not an Island

  • Never burn a bridge
  • Take the high road
  • Trust is a two-way street
  • Don't hide in your office

Module Eleven - Social Events Outside of Work

  • How to decline politely
  • Rules when attending
  • Meeting new people
  • Conversation dos and don'ts

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Social Media in the Workplace, Digital Citizenship, Developing Corporate Behavior, Performance Management, Business Ethics, Business Writing, Conflict Resolution, Communication Strategies, Health and Wellness at Work, Office Politics for Managers in this Bundle

1. Social Media in the Workplace: Develope Workplace Social Media Strategies and Policy

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees feel free to network while staying focused at work.  Our Social Media in the Workplace Online Course will help you get there.

By the end of the Social Media in the Workplace Online Course, you will be able to:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a socila media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media

2. Digital Citizenship: Learn How to use Technology Appropriately

The Internet has changed the way that people connect, communicate, and conduct business. The digital age has provided many benefits, but it does have a downside.

Given the sheer volume of digital information that we send and receive each day, it is important to learn basic citizenship skills. These skills will help prevent missteps and keep your digital relationships running smoothly.

At the end of this Digital Citizenship Online Short Course, you should be able to:

  • Define digital citizenship.
  • Use technology appropriately.
  • Use social networking to create your brand.
  • Protect your reputation online.
  • Practice safe use of technology.
  • Understand digital etiquette.

3. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

By the end of this Developing Corporate Behavior Online Short Course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

4. Performance Management: Focus Everyone on the same Priorities to Improve Performance

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. This is key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching.

By the end of this Performance Management Online Short Course, you will be able to:

  • Define performance management
  • Understand how performance management works and the tools to make it work
  • Learn the three phases of performance management and how to assess it
  • Discuss effective goal-setting
  • Learn how to give feedback on performance management
  • Identify Kolb's learning cycle
  • Recognise the importance of motivation
  • Develop a performance journal and performance plan

5. Business Ethics: Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

6. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.

This Business Writing Online Short Course will provide:

  • A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
  • An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.

Course Topics:

  • Spelling
  • Punctuation
  • Writing the Letter
  • Proposals Key Info

By the end of the Business Writing Online Short Course, you will be able to:

  • Understand the function/purpose of all of the above.
  • Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
  • Define proofreading and understand the techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • Notice (and correct) common spelling and grammar issues in business writing.
  • List guidelines in printing and publishing business writing

7. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

8. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

9. Health and Wellness at Work: Make your Workplace a Safe and Healthy Environment

Health is Wealth. It is the core of every progress whether on an institutional level such as a company or on an individual level. Making sure that each person’s health and wellness is not taken for granted. Learning how to keep them safe is identical to making your business safe as well.

By the end of this Health and Wellness at Work Online Short Course, you will be able to:

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

10. Office Politics for Managers: Create & Maintain Better Relationships In Your Workplace

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

By the end of this Office Politics for Managers Online Short Course, you will be able to:

  • Understand the purpose and benefits of office politics
  • Setting boundaries and ground rules for new employees
  • Learn to interact and influence among colleagues
  • Learn how to manage various personality types in the office
  • Determine how to gain support and effectively network
  • Recognize how you are a part of a group and how you function

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For comprehensive information on units of study click the units of study tab above.

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Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

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These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

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The Ultimate Social Media in the Workplace 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Social Media in the Workplace

Module One - Getting Started

Module Two - Who is Social Media?

  • Online communities
  • User created content
  • Information sharing
  • Communication tools

Module Three - Defining your Social Media Policy (Part 1)

  • It should be a living document
  • Choosing an information officer
  • What can and cannot be shared
  • Legal and ethic specifications

Module Four - Defining your Social Media Policy (Part 2)

  • New hire orientation
  • Let common sense guide you
  • Nothing offensive
  • Rules on soliciting and personal posts

Module Five - Creating a Living Document

  • What is a living document?
  • How often is it revised?
  • Who will be in charge?
  • Change management

Module Six - Keeping an Eye on Security

  • Password rules
  • Needs constant monitoring
  • Keeping information confidential
  • Protecting intellectual property

Module Seven - Rules to Follow when Positing (Part 1)

  • Always show respect
  • Stop and think before you post
  • Always be honest
  • Never discredit or talk ill of competitors

Module Eight - Rules to Follow when Posting (Part 2)

  • Be transparent
  • Act like you would in real life
  • Grammar and spelling still counts
  • Never post when you are angry

Module Nine - Benefits of Social Media

  • From audience to author
  • Builds customer loyalty
  • Speed and flexibility in communication
  • Two way communications

Module Ten - The Pitfalls of Social Media

  • Bullying
  • Group think
  • Trolling
  • Remember, it is out there forever

Module Eleven - Listen to Your Customers

  • They provide great feedback
  • It makes them happy
  • Improves your brand
  • Improves product development

Module Twelve - Wrapping Up

Course 2 - Digital Citizenship

Module One: Getting Started  

  • Course Objectives 

Module Two: What Is Digital Citizenship? 

  • What Is Digital Citizenship? 
  • Engaging with Others 
  • It’s a Moving Target 
  • Belonging to a Community 
  • Case Study 

Module Three: Being a Good Citizen  

  • Build It Up  
  • Real World Influences 
  • Use Technology Appropriately 
  • The Golden Rule  
  • Case Study 

Module Four: Best Practices for Sharing 

  • Digital Footprints 
  • Personal and Work Lives 
  • Stop and Think Before You Post 
  • Do Not Overshare  
  • Case Study 

Module Five: Networking and Personal Branding (I) 

  • Personal Branding 
  • Be Yourself 
  • Social Networking 
  • If You Share It, Expect Everyone to See It 
  • Case Study 

Module Six: Networking and Personal Branding (II) 

  • Introduce Colleagues 
  • Volunteer to Help Others 
  • Blog 
  • Guard Your Reputation  
  • Case Study 

Module Seven: Digital Security and Safety (I) 

  • Don’t Trust Anyone You Don’t      Know   
  • Enable 2-Step Verification Processes 
  • Public Wi-Fi
  • Public Computers 
  • Case Study 

Module Eight: Digital Security and Safety (II) 

  • Email and Attachments 
  • Password Rules 
  • Back Up Your Files 
  • Update Your Software  
  • Case Study   

Module Nine: Dealing with the Dark side  

  • See It, Report It 
  • Bullying and Harassment 
  • Trolling 
  • Shared Something You Shouldn’t Have? 
  • Case Study 

Module Ten: Digital Etiquette (I) 

  • Respect and Tone  
  • Speak Up, Not Out 
  • Topics to Avoid  
  • Keep Private Messages Private  
  • Case Study 

Module Eleven: Digital Etiquette (II) 

  • Educate Yourself 
  • Information Processing 
  • Internet Boldness 
  • Permission to Share  
  • Case Study 

Module Twelve: Wrapping Up

Course 3 - Developing Corporate Behavior

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior 

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics 

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability 

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents 

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior 

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior 

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 4 - Performance Management

Module One - Getting Started

Module Two - The Basics (Part 1)

  • What is performance management?
  • How does performance management work?
  • Tools

Module Three - The Basics (Part 2)

  • Three phase process
  • Assessments
  • Performance reviews

Module Four - Goal Setting

  • SMART goal setting
  • Specific goals
  • Measureable goals
  • Attainable goals
  • Realistic goals
  • Timely goals
  • Monitoring results

Module Five - Establishing Performance Goals

  • Strategic planning
  • Job analysis
  • Setting goals
  • Motivation

Module Six - 360 Degree Feedback

  • What is 360 degree feedback?
  • Vs. traditional performance reviews
  • The components

Module Seven - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Eight - Kolb's Learning Cycle

  • Experience
  • Observation
  • Conceptualisation
  • Experimentation

Module Nine - Motivation

  • Key factors
  • The motivation organisation
  • Identifying personal motivators
  • Evaluating and adapting

Module Ten - The Performance Journal

  • Record goals and accomplishments
  • Linking with your employees or managers
  • Implementing a performance coach
  • Keeping track

Module Eleven - Creating a Performance Plan

  • Goals
  • Desired results
  • Prioritization
  • Measure
  • Evaluation

Module Twelve - Wrapping Up

Course 5 - Business Ethics

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Course 6 - Business Writing

PART ONE – THE BUILDING BLOCKS

Section One: Getting Started

Section Two: Spelling and Grammar

  • Spelling
  • Grammar

Section Three: Language and tone

  • Clarity
  • Conciseness
  • Formality
  • Focus
  • Tone

Section Four: Sentences and Paragraphs

  • Parts of a Sentence
  • Sentence Length
  • Punctuation
  • Paragraphs

Section Five: Organization and Structure

  • Organisation Approach

Section Six: Tools and Techniques

  • The Reader
  • The Requirement
  • Write faster – effective writing
  • Templates
  • Proofreading
  • Review/Peer Review
  • The Appearance - Printing and Publishing

PART TWO – THE DOCUMENTS

Section Seven: Meeting Agendas

  • The Basic Structure

Section Eight: E-mails

  • Addressing your mails
  • Brevity
  • Formality
  • Attachments
  • Forwarding/replying

Section Nine: Business Letters

  • The Basic Structure
  • Writing the Letter

Section Ten: Proposals

  • The Basic Outline
  • Key information
  • Sequence
  • Choosing a Format
  • Proposal Structure and Content
  • Executive Summaries

Section Eleven: Reports

  • Report Structure and format

Section Twelve: Requests for Proposal

  • Requests for Proposals

Section Thirteen: Business Cases

  • Business Cases

Section Fourteen: General Documentation

  • General Documentation

Section Fifteen: Wrapping Up

Course 7 - Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 8 - Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 9 - Health and Wellness at Work

Module One: Getting Started

By the end of this course, you will be able to:

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

Module Two: Definition of a Health and Wellness Program

  • What is a Health and Wellness Program?
  • Productivity
  • Cost of Health Care
  • Costs of Absenteeism

Module Three: Types of Health and Wellness Programs 

  • Health Behaviors
  • Health Screenings and Maintenance
  • Mental Health
  • Physical Injuries

Module Four: Health Behavior Programs 

  • Increasing Physical Activity
  • Nutrition & Weight Loss
  • Tobacco Cessation
  • Substance Abuse Treatment

Module Five: Health Screenings and Maintenance Programs 

  • Preventative Care Screenings
  • Cancer Screenings
  • Annual Examinations
  • Maintenance Programs

Module Six: Mental Health Programs 

  • Stress Management
  • Support Groups
  • Counseling
  • Awareness & Education

Module Seven: Evaluate the Need

  • Review Current and Previous Programs
  • Environmental Factors
  • Identify Common Health Conditions and Procedures
  • Review Company Information Pertaining to Employee Health

Module Eight: Planning Process 

  • Form a Health and Wellness Team or Committee
  • Define Goals
  • Budget
  • Programs and Policies

Module Nine: Implementation 

  • Get Management Support
  • Test It Out
  • Get the Word Out
  • Incentives

Module Ten: Create a "Culture of Wellness" 

  • Accessible Healthy Eating Options
  • Give Them a Break
  • Alcohol, Drug, and Smoke-Free Work Environment
  • Eliminate Hazards

Module Eleven: Evaluate Results

  • Check the Results
  • Employee Satisfaction
  • Revise Plans as Necessary
  • Share Achievements

Module Twelve: Wrapping Up

Course 10 - Office Politics for Managers

Module One - Getting Started

Module Two - New Hires

  • Company core values
  • Building relationships
  • Encourage respect
  • Setting ground rules

Module Three - It's About Interacting and Influencing

  • Dealing with different personalities
  • Build a culture of collaboration
  • Be nice to everyone (not just those who can help you)
  • Be a team player

Module Four - Dealing with Rumors, Gossip and Half-Truths

  • It's effects on morale
  • Reinforce the truth with facts
  • Do not participate
  • Deal with it swiftly

Module Five - Office Personalities (Part 1)

  • Complainer
  • Gossiper
  • Bully
  • Negative Ned / Nancy

Module Six - Office Personalities (Part 2)

  • Information keeper
  • Know-it-all
  • The apple-polisher
  • Nosey neighbour

Module Seven - Getting Support for your Projects

  • Gain trust through honesty
  • Be assertive
  • Blow your own horn
  • Make allies

Module Eight - Conflict Resolution

  • The importance of forgiveness
  • Neutralizing emotions
  • The benefits of a resolution
  • The agreement frame

Module Nine - Ethics

  • Benefits of an ethical environment
  • Lead by example
  • Ensuring ethical behavior
  • Addressing unethical behavior

Module Ten - You Are Not an Island

  • Never burn a bridge
  • Take the high road
  • Trust is a two-way street
  • Don't hide in your office

Module Eleven - Social Events Outside of Work

  • How to decline politely
  • Rules when attending
  • Meeting new people
  • Conversation dos and don'ts

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 020SOCMEDWOR10CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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