What you will learn - Learn how to deal with mobbing and bullying

Get BIG Savings with our Ultimate Mobbing in the Workplace Online Bundle, 10 Certificate Courses

1. Mobbing in the Workplace
2. Bullying in the Workplace
3. Workplace Harassment
4. How to Manage Anger and Violence in the Workplace
5. Conflict Resolution: Getting Along In The Workplace
6. Managing Workplace Anxiety
7. Code of Conduct: Setting the Tone for Your Workplace
8. Civility in the Workplace
9. Planning for Workplace Safety
10. Creating a Workplace Wellness Program

1. Mobbing in the Workplace: Learn how to deal with mobbing and bullying

What is Mobbing in the Workplace? You may be familiar with bullying, but mobbing is different for a few reasons. One of the things that sets it apart is how many people it involves, either by direct action or inaction, and how it spreads among people you might not expect to become bullies.

Key Learning Objectives

• Differences between bullying and mobbing
• Group aggression: How it hurts the victim and the workplace
• How to deal with bullying and mobbing
• How to make your workplace mobbing-resistant
• How to create a policy 

2. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

Key Learning Objectives

• Define what bullying is and is not.
• Understand the costs of bullying to people and organizations.
• Identify bullying behaviors and the reasons behind them.
• Know some ways to prevent bullying and understand what role you can play.
• Know some ways to protect yourself from bullying.
• Know what to do if you are bullied.
• Identify appropriate solutions for a bullying incident (within and outside the organization.)
• Assist in creating an anti-bullying policy.

3. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

1. When someone is doing something to you to make you uneasy.
2. When someone is saying something to you to make you feel uneasy.
3. When someone knowingly puts your life at risk in some way.

Key Learning Objectives

• Identify the words and actions that constitute harassment
• Understand what the law says about harassment
• Implement anti-harassment policies
• Educate employees and develop anti-harassment policies
• Discuss employer and employee's rights and responsibilities
• Address accusations of harassment
• Apply proper mediation procedures
• Deal with the aftermath of harassment

4. How to Manage Anger and Violence in the Workplace: Prevent Violence In The Workplace

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

Key Learning Objectives

• Describe what workplace violence is.
• Identify some warning signs of violence.
• Apply the cycle of anger.
• Understand Albert Bandura’s behavior wheel and how it applies to anger.
• Develop a seven-step process for managing your anger and others’ anger.
• Apply better communication and problem solving skills, which will reduce frustration and anger.
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques.
• Use the nine components of an organizational approach to managing anger, including risk assessment processes.
• Respond if a violent incident occurs in the workplace, on both an individual and organizational level.

5. Conflict Resolution: Getting Along In The Workplace: Learn different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions

Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.

In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language.

Key Learning Objectives

• Understand what conflict is and how it can escalate.
• Understand the types of conflict and the stages of a conflict.
• Recognize the five most common conflict resolution styles and when to use them.
• Increase positive information flow through non-verbal and verbal communication skills.
• Develop effective techniques for intervention strategies.
• Become more confident of your ability to manage conflicts to enhance productivity and performance.

6. Managing Workplace Anxiety: Identify and Manage Anxiety for Better Performance!

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety course will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course you will be better suited to the challenges that the workplace can bring.

Key Learning Objectives

• Explore different types of workplace anxieties
• Learn to recognize symptoms and warning signs
• Determine ways of coping and managing problems
• Recognize common trigger and accelerants
• Learn the difference between anxiety and common nervousness

7. Code of Conduct: Setting the Tone for Your Workplace: Study Code of Conduct Online Course and learn How to properly Conduct Yourself in the Workplace

Over the duration of this Code of Conduct Online Course, you will learn the whys and what of a workplace code of conduct. You learn why they are needed, who they apply to, how to develop and implement one, and how to train employees on it.

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isn’t. This Code of Conduct Course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.

Key Learning Objectives

• Identify what a code of conduct is and why a business should have one.
• Identify what goes into a code of conduct.
• Discuss how to implement a code of conduct in the workplace.
• Create a code of conduct for a business.

8. Civility in the Workplace: Create a Professional Culture That Results in Client Satisfaction

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

Key Learning Objectives

• Define civility, understand its causes, and enumerate at least three of it's behavioral indicators
• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
• Learn the basic styles of conflict resolution and identify the sytle most appropriate for managing particular conflicts in the workplace.
• Learn skills in diagnosing the causes of uncivil behavior.
• Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
• Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
• Learn facilitative communication skills such as listening and appreciative inquiry.
• Learn specific interventions that can be utilized when there's conflict within the workplace.
• Learn a recommended procedure for systematizing civil behavior within the workplace.

9. Planning for Workplace Safety: Be Safe At Work

Being safe at work has many benefits for yourself as an employee and for the organization that you are a part of. This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace. Along the way you will learn about the particular types of responses and plans to handle incidents/accidents.

This course gives you the tools to create a workplace safety plan that covers the all the bases you need to begin to build a safe work environment. You will learn many topics including the basics of a safety policy along with the introduction of a safety plan and how to develop a communications plan. You will learn how to decide upon training solutions for common accidents/incidents and learn of the importance and structure of incident response plans. Also, the course covers 6S inspections, checklists, plus the value of an appendix for the safety plan.

Key Learning Objectives

• Explain what a safety plan will include.
• Understand and write an Organizational Safety Policy.
• Know the importance of the Introduction to the Safety Plan.
• Develop a basic Communications Plan for a specific accident/incident occurrence.
• Decide upon training solutions to common accidents/incidents.
• Understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans.
• Understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action.
• Use a 6S Inspection Checklist to conduct a 6S Inspection.
• Brainstorm policies and procedures that you might find in the Appendix of a Safety Plan.
• Help your organization write, implement, and review a safety plan.

10. Creating a Workplace Wellness Program: Learn The Benefits Of Workplace Wellness Programs

With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.

To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner.

Key Learning Objectives

• Describe the necessity of workplace wellness programs.
• Create program elements that reflect the needs of employees and the objectives of the organization.
• Select program elements that fit the context of current operations.
• Establish implementation and evaluation strategies.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

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Course Fast Facts:

1. All courses are easy to follow and understand
2. Only 6 to 8 hours of study is required per course
3. Unlimited lifetime access to course materials
4. Study as many courses as you want
5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
6. You can study from home or at work, at your own pace, in your own time
7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step-by-step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. CoursesForSuccess is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review it at any time.

The Ultimate Mobbing in the Workplace 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Mobbing in the Workplace Online Certificate Course

Course 2 - Bullying in the Workplace Online Certificate Course

Course 3 - Workplace Harassment Online Certificate Course

Course 4 - How to Manage Anger and Violence in the Workplace Online Certificate Course

Course 5 - Conflict Resolution: Getting Along In The Workplace Online Certificate Course

Course 6 - Managing Workplace Anxiety Online Certificate Course

Course 7 - Code of Conduct: Setting the Tone for Your Workplace Online Certificate Course

Course 8 - Civility in the Workplace Online Certificate Course

Course 9 - Planning for Workplace Safety Online Certificate Course

Course 10 - Creating a Workplace Wellness Program Online Certificate Course

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.

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