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About This Course
What you will learn - Enhance Your Leadership Skills to be Effective and Likeable Boss
  • Aces in Their Places
  • Celebrating Success
  • Ask for Employee Input 
  • Offer Incentives
  • Getting Things in Order
  • Making Connections
  • Team Building
  • Better Communication
Get BIG Savings with our Ultimate Be A More Likeable Boss Online Bundle, 10 Certificate Courses
  1. Be A More Likeable Boss
  2. Leadership and Influence
  3. Servant Leadership
  4. Business Leadership: Becoming Management Material
  5. Conversational Leadership
  6. Developing a High Reliability Organization
  7. Developing Corporate Behavior
  8. From Boss to Leader
  9. Leadership Skills for Supervisors: Communication, Coaching, and Conflict
  10. Negotiation Skills
1. Be A More Likeable Boss: Enhance Your Leadership Skills to be Effective and Likeable Boss

Management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss however does not mean you have to sacrifice respect. However, being a likeable boss and a respected boss does mean you have to learn to be more effective.

In this course, you will take the first steps on what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.

By the end of this Be A More Likeable Boss Online Short Course, you will be able to:

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust
2. Leadership and Influence: Become a Great & Influential Leader

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of this Leadership and Influence Online short Course, you will be able to:

  • Understand what leadership means.
  • Explain the Great Man Theory.
  • Explain the Trait Theory.
  • Understand Transformational Leadership.
  • Understand how to adapt your leadership styles for the people you lead.
  • Understand leading by Directing
  • Understand leading by Coaching
  • Understand leading by Participating
  • Understand leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals
3. Servant Leadership: Learn How To Become A Better Leader!

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee.  Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time.

With our “Servant Leadership” course, you will discover the specifics of how servant leadership works and how it can benefit both leaders and employees! 

By the end of this Certificate In Servant Leadership Online Course, you will be able to:

  • Define servant leadership
  • Know the characteristics of servant leadership
  • Recognize the barriers of servant leadership
  • Learn to be a mentor and a motivator
  • Practice self-reflection
4. Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.

By the end of this Certificate In Business Leadership Online Course, you will be able to:

  • Define your role as a manager and identify how that role differs from other roles you have had.
  • Understand the management challenge and the new functions of management.
  • Discover how you can prepare for and embrace the forces of change.
  • Identify ways to get you and your workspace organized and get a jump on the next crisis.
  • Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
  • Enhance your ability to communicate with others in meetings and through presentations.
  • Create an action plan for managing your career success.
5. Conversational Leadership: Learn the Basics of Conversational Leadership

This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

By the end of this Certificate In Conversational Leadership Online Course, you will be able to:

  • Understand the wisdom inherent in encouraging conversational leadership.
  • Describe the four I’s of conversational leadership.
  • Apply the principles of conversational leadership to improve results.
  • Organize a simple World Café as an example of conversational leadership.
6. Developing a High Reliability Organization: Learn What Constitutes A High Reliability Organization

High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.

You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles.

By the end of this Certificate In Developing a High Reliability Organization Online Course, you will be able to:

  • Define the characteristics of a high reliability organization.
  • Define key concepts required for high reliability, including mindfulness and expectations.
  • Describe the five principles governing high reliability organizations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise.
  • Audit activities at all stages to assess the business’ reliability.
7. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

By the end of this Certificate In Developing Corporate Behavior Online Short Course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors
8. From Boss to Leader: Learn how to lead by example

Being in charge of a department or a company does not automatically make someone a leader. Becoming a good leader involves nurturing and inspiring your team while using emotional intelligence, communicating clearly, providing effective feedback, and giving them confidence to do their jobs well. Find out how to do all of these things and how to lead by example at the same time in this one-day From Boss to Leader course.

By the end of this Certificate In From Boss to Leader Online Course, you will be able to:

  • Know the characteristics of bad bosses and good leaders
  • Understand how those who hold management positions can develop into good leaders
  • Know the elements of leading by example
  • Understand the importance of good communication and effective feedback
  • Know how to use emotional intelligence
9. Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory course will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

By the end of this Certificate In Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course, you will be able to:

  • Learn ways to prioritize, plan, and manage your time.
  • Identify your primary leadership style.
  • Develop some flexibility to use other leadership styles.
  • Determine ways you can meet the needs of employees and co-workers through communication and coaching.
  • Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
10. Negotiation Skills: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

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This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

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The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

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Ultimate Be A More Likeable Boss Bundle, 10 Courses includes the following courses, below is a summary of each course: 

Course 1 - Be A More Likeable Boss

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust. 

Module Two: Is it Better to be Loved or Feared?

  • The Case for Fear
  • The Case for Love
  • The Case against Either
  • The Middle Ground

Module Three: Leadership as Service

  • Top-down Hierarchies
  • A Lateral Perspective
  • Know Your Employees
  • Genuine Empathy and the Power to Lead

Module Four: Leadership by Design

  • Begin with the End in Mind
  • Setting Goals
  • Determining Values
  • A Mission Statement

Module Five: Understanding Motivation

  • Dramatism
  • The Pentad
  • Guilt and Redemption
  • Identification

Module Six: Constructive Criticism

  • What are Your Intentions?
  • A Positive Vision of Success
  • Feedback Sandwich
  • Following up (versus Badgering)

Module Seven: The Importance of Tone

  • Lighting a Fire
  • Calming a Storm
  • Adult versus Parent
  • Changing the Script

Module Eight: Trusting Your Team

  • Dangers of Micromanaging
  • Delegation and Anxiety
  • Aces in Their Places
  • Celebrating Success

Module Nine: Earning the Trust of Your Team

  • Honesty
  • Reliability
  • Availability 
  • Openness

Module Ten: Building and Reinforcing Your Team

  • Identifying Team Strengths and Weaknesses
  • Identify Team Roles
  • Design Exercises with Specific Goals
  • What to Avoid

Module Eleven: You are the Boss of You

  • What Kind of Person Would You Follow?
  • Self-Awareness
  • Self-Improvement
  • Keeping Your Balance

Module Twelve: Wrapping Up

Course 2 - Leadership and Influence

Section One: Getting Started

Section Two: How Leadership Evolved

  • What is Leadership
  • Leadership Characteristics
  • Leadership Principles
  • Leadership through the ages
  • The Great Man
  • The Trait Theory
  • Transformational Leadership

Section Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Section Four: A Personal Evaluation

  • Kouzes and Posner
  • A Personal Inventory
  • Create an Action Plan

Section Five: Modeling the Way

  • Inspirational Role Model
  • Influencing Others’ Perspectives

Section Six: Inspiring a Shared Vision

  • Choose Your Vision
  • Communicate Your Vision
  • Identifying the Benefit for Others

Section Seven: Challenging the Process

  • Your Inner Innovator
  • Room for Improvement
  • Lobbying for Change

Section Eight: Enabling Others to Act

  • Encouraging Growth
  • Creating Mutual Respect
  • The Importance of Trust

Section Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Section Ten: Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence

Section Eleven: Setting Goals

  • Create SMART Goals
  • Long-Term Plans
  • Creating a Support System

Section Twelve: Wrapping Up

Course 3 - Servant Leadership

Module One: Getting Started

Module Two: What is Servant Leadership?

  • A Desire to Serve 
  • Knowing to Share the Power 
  • Putting Others First 
  • Helping Employees Grow

Module Three: Leadership Practices

  • Democratic Leadership Style 
  • Laissez-Faire Style 
  • Leading by Example 
  • Path-Goal Theory

Module Four: Share the Power

  • Being Empathetic 
  • Learn to Delegate 
  • Their Success is Your Success 
  • Know When to Step In

Module Five: Characteristics of a Servant Leader

  • Listening Skills 
  • Persuasive Powers 
  • Recognizes Opportunities 
  • Relates to Employees

Module Six: Barriers to Servant Leadership

  • Excessive Criticism 
  • Doing Everything Yourself 
  • Sitting on the Sidelines 
  • Demanding from Employees

Module Seven: Building a Team Community

  • Identify the Group Needs 
  • Complement Member Skills 
  • Create Group Goals 
  • Encourage Communication

Module Eight: Be a Motivator

  • Make it Challenging 
  • Provide Resources 
  • Ask for Employee Input 
  • Offer Incentives

Module Nine: Be a Mentor

  • Establish Goals 
  • Know When to Praise or Criticize 
  • Create a Supportive Environment 
  • Create an Open Door Policy

Module Ten: Training Future Leaders

  • Offer Guidance and Advice 
  • Identify Their Skill Sets 
  • Methods of Feedback 
  • Establish Long Term Goals

Module Eleven: Self-Reflection

  • Keep a Journal 
  • Identify Your Strengths and Weaknesses 
  • Identify Your Needs 
  • Creating Your Own Goals

Module Twelve: Wrapping Up

Course 4 - Business Leadership: Becoming Management Material

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment: Areas of Improvement

 Session 2: About the Learning Organization

  • What is a Learning Organization?
  • Are You a Lifelong Learner?
  • Lifelong Learning Questionnaire
  • Scoring?

 Session 3: Achieving Personal Mastery

  • What is Personal Mastery?
  • Your Personal Vision
  • Developing a Vision
  • Step One: Identify Your Values
  • Step Two: Define Your Values
  • Step Three: Put It All Together

 Session 4: Analyzing Our Mental Models

  • Our Mental Models, Part One
  • Our Mental Models, Part Two
  • Mental Models in the Workplace
  • Strategies for Working with Mental Models
  • You Can Create New Mental Models!
  • The Ladder of Inference, Part One
  • A Ladder of Inference, Part Two
  • A Ladder of Inference, Part Three
  • A Ladder of Inference, Part Four
  • A Ladder of Inference, Part Five
  • Reflection: Using Your Own Experiences as a Resource
  • Case Study
  • Applying the Concepts

 Session 5: Achieving a Shared Vision

  • What is a Shared Vision?

 Session 6: Team Learning

  • Team Learning
  • The Meteor Belt
  • Protocols for Skillful Discussion
  • Preparing the Ground for Skillful Discussion

 Session 7: Systems Thinking

  • Systems Thinking
  • Sample Systems

 Session 8: Understanding Leadership

  • About Leadership
  • Director's Style
  • Coach's Style
  • Supporter's Style
  • Delegator's Style
  • Your Leadership Style
  • Understanding Your Comfort Zone
  • Adapting Our Style
  • Cycling Through the Styles
  • Managing Performance
  • Humility
  • Making Connections
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The Great…
  • … And The Not So Great
  • Taking Charge

 Session 9: Five Practices

  • Practice One: Challenge the Process
  • Making Connections
  • Practice Two: Inspire a Shared Vision
  • Practice Three: Enable Others to Act
  • Making Connections
  • Image Identification
  • Practice Four: Model the Way
  • Practice Five: Encourage the Heart
  • Practices in Practice

 Session 10: Building Trust

  • The Cycle of Trust and Performance
  • Improving Trust
  • Trust Exercise
  • Making Connections

 Session 11: Managing Change

  • About Change
  • Endings
  • Neutral
  • Beginnings
  • Making Connections
  • Key Factors in Successful Change
  • A Step-by-Step Plan for Change
  • Case Study: Getting More from the Last Hour
  • Getting More From the Last Hour

 Session 12: The Four Room Apartment

  • The Four Room Apartment
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three
  • Summary

 Session 13: Time Management Tips and Tricks

  • Getting Things in Order
  • Making Connections
  • Mastering E-mail
  • Adding Up the Numbers
  • Assessing the Impact
  • Tackling the E-Mail Monster
  • Time Management Tips
  • Eight Exciting Ideas
  • A Planning Checklist
  • Putting Plans into Action with Scheduling Aids
  • Organizing Your Work Area and Your Paperwork
  • Going the Extra Mile

 Session 14: Managers vs. Leaders

  • Managers vs. Leaders
  • Making Connections
  • We Need Leaders!
  • Managers vs. Leaders

 Session 15: Types of Thinking

  • Directional Thinking
  • Paradigm Shifts
  • Mind Mapping
  • Reframing
  • Consequential Thinking
  • Considering the Consequences
  • Ethics 101

 Session 16: Influence Strategies

  • Common Influence Strategies
  • Cialdini's Six Strategies

 Session 17: Managing Relationships

  • The Relationship Cycle
  • Coaching Through Conflict
  • Helping Others in Conflict
  • Choosing Your Style
  • The Turtle (Withdrawing, Avoiding)
  • The Shark (Aggressive, Forcing)
  • The Teddy Bear (Smoothing, Cooperating)
  • The Fox (Compromising)
  • The Owl (Confronting or Problem-Solving)
  • Making Connections
  • Preparing for Conflict, Part One
  • Preparing for Conflict, Part Two
  • Preparing for Conflict, Part Three
  • Preparing for Conflict, Part Four
  • Making Connections
  • Managing Stress
  • The Positive Effect
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • Six Steps for Dealing with Angry People

 Session 18: A Simple Problem Solving Process

  • Systematic Problem Solving
  • Breaking Down the Model
  • Personal Problems

 Session 19: Strategic Planning

  • SWOT Analysis
  • Sample SWOT Matrix
  • What to Include in Your SWOT
  • Individual Analyses

 Session 20: Doing Delegation Right

  • What is Delegation?
  • Defining Delegation
  • Levels of Delegation
  • Breaking Down the Model, Part One
  • Breaking Down the Model, Part Two
  • Breaking Down the Model, Part Three
  • Delegation Case Study

 Session 21: Criteria for Useful Feedback

  • Giving Constructive Feedback
  • Best Practices
  • The Importance of Feedback
  • Making Connections

 Session 22: Feedback Techniques

  • Feedback Techniques
  • The Open-Ended Approach
  • More Feedback Options
  • Encouraging Feedback
  • Case Study

 Session 23: Mastering Your Body Language

  • Mastering Your Body Language
  • Things to Consider
  • Reading Cues and Adjusting Your Approach

 Session 24: Meeting Management

  • Preparing for Meetings
  • Reading the Reports, Part One
  • Reading the Reports, Part Two
  • Reading the Reports, Part Three
  • Preparing for the Meeting
  • During the Meeting
  • Managing Meetings
  • Making Connections
  • Presentation Tips

 Session 25: Pumping up a Presentation

  • Pumping up a Presentation
  • Seven Easy Steps

 Session 26: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get Ther

Course 5 - Conversational Leadership

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What’s In A Word?

  • Pre-Assignment Review, Part One
  • Pre-Assignment Review, Part Two
  • What is Conversational Leadership?

 Session 3: Fundamental Elements

  • Designing Meaningful Conversations
  • Building Your Personal Skills
  • Tips for Becoming a Better Listener

 Session 4: The Four-I Model of Organizational Conversation

  • Intimacy
  • The Four Features
  • Replacing Corporate Communication
  • Interactivity
  • Evolving Communication Techniques
  • Case Study
  • Making Connections
  • Inclusion
  • Looking at Inclusive Communications
  • Case Studies
  • Intentionality
  • Creating a Conversational Strategy
  • Sample Strategy Elements
  • Common Language
  • Making Connections

 Session 5: The Conversational Leadership Framework

  • Getting Started, Part One
  • Getting Started, Part Two
  • Powerful Conversations
  • Case Study
  • Making Connections
  • Creating the Conversation
  • Identifying Your Purpose
  • The Physical Setup
  • The Finishing Touches
  • Above and Beyond
  • Involving Your Stakeholders
  • Applying the Concepts
  • Summary
  • Developing the Questions
  • Leveraging Appreciative Inquiry, Part One
  • Leveraging Appreciative Inquiry, Part Two
  • Getting It Right
  • Taking It Further
  • Getting to the Goal
  • Making Connections
  • Innovative Leadership
  • Building Common Ground
  • Questions to Consider

 Session 6: World Café

  • Setting Up
  • Where the Magic Happens
  • Round 1: Starting the Conversation
  • Round 2: Connections Start
  • Round 3: Back to the Beginning
  • Round 4: Conversation of the Whole

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 6 - Developing a High Reliability Organization

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Preoccupation with Failure
  •     Resistance to Simplification
  •     Sensitivity to Operations
  •     Commitment to Resilience
  •     Deference to Expertise

Session 2: What is a High Reliability Organization?

  •     High Reliability Organizations
  •     Links in the Chain, Part One
  •     Links in the Chain, Part Two
  •     HRO Principles

Session 3: Key Concepts

  •     Expectations, Normalization, and Mindfulness
  •     Normalization
  •     Mindfulness
  •     Making Connections
  •     Case Study

Session 4: The Anticipation Principles

  •     Preoccupation with Failure
  •     Case Study
  •     Making Connections
  •     Resistance to Simplification
  •     Case Study
  •     Making Connections
  •     Sensitivity to Operations
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 5: The Containment Principles

  •     Commitment to Resilience, Part One
  •     Commitment to Resilience, Part Two
  •     Case Study
  •     Making Connections
  •     Deference to Expertise
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 6: Auditing for High Reliability

  •     Auditing Techniques
  •     Churchill’s Four Questions
  •     Making Connections
  •     Sample Audit Questions

Session 7: Test Driving

  •     Case Study, Part One
  •     Case Study, Part Two
  •     Case Study, Part Three
  •     Task

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 7 - Developing Corporate Behavior

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 8 - From Boss to Leader

Session One: Course Overview

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session Two: Good Boss versus Bad Boss

  • Bad Bosses
  • Good Bosses
  • Team Player Activity

Session Three: The Boss as a Leader

  • The Boss
  • Admirable Leaders
  • Behaviors of Leaders
  • Lead by Example
  • Attitude is Everything

Session Four: Communication is Key

  • Communication Skills
  • Mastering the Art of Communication
  • Characteristics of Effective Feedback
  • Providing Feedback

Session Five: Common Sense

  • Using Common Sense
  • The Key to Successful Management

Session Six: The Science Behind Good Leadership

  • Be Nice, Not Tough
  • Work-Life balance
  • Negative Attitude
  • Feeling Valued
  • Team Building Activities
  • Rewards Program
  • Celebrating Your Team

Session Seven: Emotional Intelligence

  • Displaying Emotional Intelligence
  • Fostering Emotional Intelligence
  • Emotional Intelligence Activity
  • Employing Emotional Intelligence

Session Eight: Elements of Success

  • Additional Tips
  • Taking Action
  • Personal Action Plan
  • Course Summary
  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Course Assessment Answer Key
  • Pre-Course Assessment
  • Post-Course Assessment
  • Assignment Answer Key

Course 9 - Leadership Skills for Supervisors: Communication, Coaching, and Conflict

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four:
Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Requirements

Entry requirements:

Students must have basic literacy and numeracy skills.


Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.


Device requirements:

Students will need access to a computer/any device and the internet.

FAQS

1.  Who are Courses For Success?

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with 5 courses, since then we have grown to over 10,000 online courses.

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By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

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but you should be comfortable typing, using the internet and be capable
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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

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Course duration, is listed under Course Summary

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All the required material for your course is included in the online system, you do not need to buy anything else.

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you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You
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Course Summary

  • Delivery: Online
  • Access: Unlimited Lifetime
  • Time: Study at your own pace
  • Duration: 6 to 8 hours per course
  • Assessments: Yes
  • Qualification: Certificate
About This Course
What you will learn - Enhance Your Leadership Skills to be Effective and Likeable Boss
  • Aces in Their Places
  • Celebrating Success
  • Ask for Employee Input 
  • Offer Incentives
  • Getting Things in Order
  • Making Connections
  • Team Building
  • Better Communication
Get BIG Savings with our Ultimate Be A More Likeable Boss Online Bundle, 10 Certificate Courses
  1. Be A More Likeable Boss
  2. Leadership and Influence
  3. Servant Leadership
  4. Business Leadership: Becoming Management Material
  5. Conversational Leadership
  6. Developing a High Reliability Organization
  7. Developing Corporate Behavior
  8. From Boss to Leader
  9. Leadership Skills for Supervisors: Communication, Coaching, and Conflict
  10. Negotiation Skills
1. Be A More Likeable Boss: Enhance Your Leadership Skills to be Effective and Likeable Boss

Management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss however does not mean you have to sacrifice respect. However, being a likeable boss and a respected boss does mean you have to learn to be more effective.

In this course, you will take the first steps on what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.

By the end of this Be A More Likeable Boss Online Short Course, you will be able to:

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust
2. Leadership and Influence: Become a Great & Influential Leader

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

By the end of this Leadership and Influence Online short Course, you will be able to:

  • Understand what leadership means.
  • Explain the Great Man Theory.
  • Explain the Trait Theory.
  • Understand Transformational Leadership.
  • Understand how to adapt your leadership styles for the people you lead.
  • Understand leading by Directing
  • Understand leading by Coaching
  • Understand leading by Participating
  • Understand leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals
3. Servant Leadership: Learn How To Become A Better Leader!

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee.  Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time.

With our “Servant Leadership” course, you will discover the specifics of how servant leadership works and how it can benefit both leaders and employees! 

By the end of this Certificate In Servant Leadership Online Course, you will be able to:

  • Define servant leadership
  • Know the characteristics of servant leadership
  • Recognize the barriers of servant leadership
  • Learn to be a mentor and a motivator
  • Practice self-reflection
4. Business Leadership: Becoming Management Material: Learn the Basics of Business Leadership

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

The first part of this Business Leadership: Becoming Management Material Course will teach you about Peter Senge’s five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.” In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.

By the end of this Certificate In Business Leadership Online Course, you will be able to:

  • Define your role as a manager and identify how that role differs from other roles you have had.
  • Understand the management challenge and the new functions of management.
  • Discover how you can prepare for and embrace the forces of change.
  • Identify ways to get you and your workspace organized and get a jump on the next crisis.
  • Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
  • Enhance your ability to communicate with others in meetings and through presentations.
  • Create an action plan for managing your career success.
5. Conversational Leadership: Learn the Basics of Conversational Leadership

This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

By the end of this Certificate In Conversational Leadership Online Course, you will be able to:

  • Understand the wisdom inherent in encouraging conversational leadership.
  • Describe the four I’s of conversational leadership.
  • Apply the principles of conversational leadership to improve results.
  • Organize a simple World Café as an example of conversational leadership.
6. Developing a High Reliability Organization: Learn What Constitutes A High Reliability Organization

High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.

You will learn what constitutes a High Reliability Organization (HRO), the principles behind high reliability and take a look at a real life disaster that could have benefitted from those principles.

By the end of this Certificate In Developing a High Reliability Organization Online Course, you will be able to:

  • Define the characteristics of a high reliability organization.
  • Define key concepts required for high reliability, including mindfulness and expectations.
  • Describe the five principles governing high reliability organizations: preoccupation with failure, resistance to simplification, sensitivity to operations, commitment to resilience, and deference to expertise.
  • Audit activities at all stages to assess the business’ reliability.
7. Developing Corporate Behavior: Learn How to Develop a Highly Organized Corporate Behavior

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don’t know what it is?  

In this course we will discuss what behavior is, and what facilitates behavior. By the end of this journey, you should have a good understanding of what corporate behavior is, and how to implement it in your company. 

By the end of this Certificate In Developing Corporate Behavior Online Short Course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors
8. From Boss to Leader: Learn how to lead by example

Being in charge of a department or a company does not automatically make someone a leader. Becoming a good leader involves nurturing and inspiring your team while using emotional intelligence, communicating clearly, providing effective feedback, and giving them confidence to do their jobs well. Find out how to do all of these things and how to lead by example at the same time in this one-day From Boss to Leader course.

By the end of this Certificate In From Boss to Leader Online Course, you will be able to:

  • Know the characteristics of bad bosses and good leaders
  • Understand how those who hold management positions can develop into good leaders
  • Know the elements of leading by example
  • Understand the importance of good communication and effective feedback
  • Know how to use emotional intelligence
9. Leadership Skills for Supervisors: Communication, Coaching, and Conflict: Master The Three Fundamental Skills Of Leadership

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory course will give you basic skills in all three areas.

In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II® model and servant leadership.

By the end of this Certificate In Leadership Skills for Supervisors: Communication, Coaching, and Conflict Online Course, you will be able to:

  • Learn ways to prioritize, plan, and manage your time.
  • Identify your primary leadership style.
  • Develop some flexibility to use other leadership styles.
  • Determine ways you can meet the needs of employees and co-workers through communication and coaching.
  • Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
10. Negotiation Skills: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

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Units of Study

Receive Lifetime Access to Course Materials, so you can review at any time.

Ultimate Be A More Likeable Boss Bundle, 10 Courses includes the following courses, below is a summary of each course: 

Course 1 - Be A More Likeable Boss

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand how to develop leadership qualities
  • Know how to delegate effectively
  • Choose inspirational and engaging tasks for yourself and others
  • Use wisdom and understanding to lead others
  • Identify the roles of your team
  • Learn how to trust others and earn their trust. 

Module Two: Is it Better to be Loved or Feared?

  • The Case for Fear
  • The Case for Love
  • The Case against Either
  • The Middle Ground

Module Three: Leadership as Service

  • Top-down Hierarchies
  • A Lateral Perspective
  • Know Your Employees
  • Genuine Empathy and the Power to Lead

Module Four: Leadership by Design

  • Begin with the End in Mind
  • Setting Goals
  • Determining Values
  • A Mission Statement

Module Five: Understanding Motivation

  • Dramatism
  • The Pentad
  • Guilt and Redemption
  • Identification

Module Six: Constructive Criticism

  • What are Your Intentions?
  • A Positive Vision of Success
  • Feedback Sandwich
  • Following up (versus Badgering)

Module Seven: The Importance of Tone

  • Lighting a Fire
  • Calming a Storm
  • Adult versus Parent
  • Changing the Script

Module Eight: Trusting Your Team

  • Dangers of Micromanaging
  • Delegation and Anxiety
  • Aces in Their Places
  • Celebrating Success

Module Nine: Earning the Trust of Your Team

  • Honesty
  • Reliability
  • Availability 
  • Openness

Module Ten: Building and Reinforcing Your Team

  • Identifying Team Strengths and Weaknesses
  • Identify Team Roles
  • Design Exercises with Specific Goals
  • What to Avoid

Module Eleven: You are the Boss of You

  • What Kind of Person Would You Follow?
  • Self-Awareness
  • Self-Improvement
  • Keeping Your Balance

Module Twelve: Wrapping Up

Course 2 - Leadership and Influence

Section One: Getting Started

Section Two: How Leadership Evolved

  • What is Leadership
  • Leadership Characteristics
  • Leadership Principles
  • Leadership through the ages
  • The Great Man
  • The Trait Theory
  • Transformational Leadership

Section Three: Situational Leadership

  • Situational Leadership: Telling
  • Situational Leadership: Selling
  • Situational Leadership: Participating
  • Situational Leadership: Delegating

Section Four: A Personal Evaluation

  • Kouzes and Posner
  • A Personal Inventory
  • Create an Action Plan

Section Five: Modeling the Way

  • Inspirational Role Model
  • Influencing Others’ Perspectives

Section Six: Inspiring a Shared Vision

  • Choose Your Vision
  • Communicate Your Vision
  • Identifying the Benefit for Others

Section Seven: Challenging the Process

  • Your Inner Innovator
  • Room for Improvement
  • Lobbying for Change

Section Eight: Enabling Others to Act

  • Encouraging Growth
  • Creating Mutual Respect
  • The Importance of Trust

Section Nine: Encouraging the Heart

  • Sharing Rewards
  • Celebrating Accomplishments
  • Making Celebration Part of Your Culture

Section Ten: Influencing Skills

  • The Art of Persuasion
  • The Principles of Influence

Section Eleven: Setting Goals

  • Create SMART Goals
  • Long-Term Plans
  • Creating a Support System

Section Twelve: Wrapping Up

Course 3 - Servant Leadership

Module One: Getting Started

Module Two: What is Servant Leadership?

  • A Desire to Serve 
  • Knowing to Share the Power 
  • Putting Others First 
  • Helping Employees Grow

Module Three: Leadership Practices

  • Democratic Leadership Style 
  • Laissez-Faire Style 
  • Leading by Example 
  • Path-Goal Theory

Module Four: Share the Power

  • Being Empathetic 
  • Learn to Delegate 
  • Their Success is Your Success 
  • Know When to Step In

Module Five: Characteristics of a Servant Leader

  • Listening Skills 
  • Persuasive Powers 
  • Recognizes Opportunities 
  • Relates to Employees

Module Six: Barriers to Servant Leadership

  • Excessive Criticism 
  • Doing Everything Yourself 
  • Sitting on the Sidelines 
  • Demanding from Employees

Module Seven: Building a Team Community

  • Identify the Group Needs 
  • Complement Member Skills 
  • Create Group Goals 
  • Encourage Communication

Module Eight: Be a Motivator

  • Make it Challenging 
  • Provide Resources 
  • Ask for Employee Input 
  • Offer Incentives

Module Nine: Be a Mentor

  • Establish Goals 
  • Know When to Praise or Criticize 
  • Create a Supportive Environment 
  • Create an Open Door Policy

Module Ten: Training Future Leaders

  • Offer Guidance and Advice 
  • Identify Their Skill Sets 
  • Methods of Feedback 
  • Establish Long Term Goals

Module Eleven: Self-Reflection

  • Keep a Journal 
  • Identify Your Strengths and Weaknesses 
  • Identify Your Needs 
  • Creating Your Own Goals

Module Twelve: Wrapping Up

Course 4 - Business Leadership: Becoming Management Material

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment: Areas of Improvement

 Session 2: About the Learning Organization

  • What is a Learning Organization?
  • Are You a Lifelong Learner?
  • Lifelong Learning Questionnaire
  • Scoring?

 Session 3: Achieving Personal Mastery

  • What is Personal Mastery?
  • Your Personal Vision
  • Developing a Vision
  • Step One: Identify Your Values
  • Step Two: Define Your Values
  • Step Three: Put It All Together

 Session 4: Analyzing Our Mental Models

  • Our Mental Models, Part One
  • Our Mental Models, Part Two
  • Mental Models in the Workplace
  • Strategies for Working with Mental Models
  • You Can Create New Mental Models!
  • The Ladder of Inference, Part One
  • A Ladder of Inference, Part Two
  • A Ladder of Inference, Part Three
  • A Ladder of Inference, Part Four
  • A Ladder of Inference, Part Five
  • Reflection: Using Your Own Experiences as a Resource
  • Case Study
  • Applying the Concepts

 Session 5: Achieving a Shared Vision

  • What is a Shared Vision?

 Session 6: Team Learning

  • Team Learning
  • The Meteor Belt
  • Protocols for Skillful Discussion
  • Preparing the Ground for Skillful Discussion

 Session 7: Systems Thinking

  • Systems Thinking
  • Sample Systems

 Session 8: Understanding Leadership

  • About Leadership
  • Director's Style
  • Coach's Style
  • Supporter's Style
  • Delegator's Style
  • Your Leadership Style
  • Understanding Your Comfort Zone
  • Adapting Our Style
  • Cycling Through the Styles
  • Managing Performance
  • Humility
  • Making Connections
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The Great…
  • … And The Not So Great
  • Taking Charge

 Session 9: Five Practices

  • Practice One: Challenge the Process
  • Making Connections
  • Practice Two: Inspire a Shared Vision
  • Practice Three: Enable Others to Act
  • Making Connections
  • Image Identification
  • Practice Four: Model the Way
  • Practice Five: Encourage the Heart
  • Practices in Practice

 Session 10: Building Trust

  • The Cycle of Trust and Performance
  • Improving Trust
  • Trust Exercise
  • Making Connections

 Session 11: Managing Change

  • About Change
  • Endings
  • Neutral
  • Beginnings
  • Making Connections
  • Key Factors in Successful Change
  • A Step-by-Step Plan for Change
  • Case Study: Getting More from the Last Hour
  • Getting More From the Last Hour

 Session 12: The Four Room Apartment

  • The Four Room Apartment
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three
  • Summary

 Session 13: Time Management Tips and Tricks

  • Getting Things in Order
  • Making Connections
  • Mastering E-mail
  • Adding Up the Numbers
  • Assessing the Impact
  • Tackling the E-Mail Monster
  • Time Management Tips
  • Eight Exciting Ideas
  • A Planning Checklist
  • Putting Plans into Action with Scheduling Aids
  • Organizing Your Work Area and Your Paperwork
  • Going the Extra Mile

 Session 14: Managers vs. Leaders

  • Managers vs. Leaders
  • Making Connections
  • We Need Leaders!
  • Managers vs. Leaders

 Session 15: Types of Thinking

  • Directional Thinking
  • Paradigm Shifts
  • Mind Mapping
  • Reframing
  • Consequential Thinking
  • Considering the Consequences
  • Ethics 101

 Session 16: Influence Strategies

  • Common Influence Strategies
  • Cialdini's Six Strategies

 Session 17: Managing Relationships

  • The Relationship Cycle
  • Coaching Through Conflict
  • Helping Others in Conflict
  • Choosing Your Style
  • The Turtle (Withdrawing, Avoiding)
  • The Shark (Aggressive, Forcing)
  • The Teddy Bear (Smoothing, Cooperating)
  • The Fox (Compromising)
  • The Owl (Confronting or Problem-Solving)
  • Making Connections
  • Preparing for Conflict, Part One
  • Preparing for Conflict, Part Two
  • Preparing for Conflict, Part Three
  • Preparing for Conflict, Part Four
  • Making Connections
  • Managing Stress
  • The Positive Effect
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • Six Steps for Dealing with Angry People

 Session 18: A Simple Problem Solving Process

  • Systematic Problem Solving
  • Breaking Down the Model
  • Personal Problems

 Session 19: Strategic Planning

  • SWOT Analysis
  • Sample SWOT Matrix
  • What to Include in Your SWOT
  • Individual Analyses

 Session 20: Doing Delegation Right

  • What is Delegation?
  • Defining Delegation
  • Levels of Delegation
  • Breaking Down the Model, Part One
  • Breaking Down the Model, Part Two
  • Breaking Down the Model, Part Three
  • Delegation Case Study

 Session 21: Criteria for Useful Feedback

  • Giving Constructive Feedback
  • Best Practices
  • The Importance of Feedback
  • Making Connections

 Session 22: Feedback Techniques

  • Feedback Techniques
  • The Open-Ended Approach
  • More Feedback Options
  • Encouraging Feedback
  • Case Study

 Session 23: Mastering Your Body Language

  • Mastering Your Body Language
  • Things to Consider
  • Reading Cues and Adjusting Your Approach

 Session 24: Meeting Management

  • Preparing for Meetings
  • Reading the Reports, Part One
  • Reading the Reports, Part Two
  • Reading the Reports, Part Three
  • Preparing for the Meeting
  • During the Meeting
  • Managing Meetings
  • Making Connections
  • Presentation Tips

 Session 25: Pumping up a Presentation

  • Pumping up a Presentation
  • Seven Easy Steps

 Session 26: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get Ther

Course 5 - Conversational Leadership

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What’s In A Word?

  • Pre-Assignment Review, Part One
  • Pre-Assignment Review, Part Two
  • What is Conversational Leadership?

 Session 3: Fundamental Elements

  • Designing Meaningful Conversations
  • Building Your Personal Skills
  • Tips for Becoming a Better Listener

 Session 4: The Four-I Model of Organizational Conversation

  • Intimacy
  • The Four Features
  • Replacing Corporate Communication
  • Interactivity
  • Evolving Communication Techniques
  • Case Study
  • Making Connections
  • Inclusion
  • Looking at Inclusive Communications
  • Case Studies
  • Intentionality
  • Creating a Conversational Strategy
  • Sample Strategy Elements
  • Common Language
  • Making Connections

 Session 5: The Conversational Leadership Framework

  • Getting Started, Part One
  • Getting Started, Part Two
  • Powerful Conversations
  • Case Study
  • Making Connections
  • Creating the Conversation
  • Identifying Your Purpose
  • The Physical Setup
  • The Finishing Touches
  • Above and Beyond
  • Involving Your Stakeholders
  • Applying the Concepts
  • Summary
  • Developing the Questions
  • Leveraging Appreciative Inquiry, Part One
  • Leveraging Appreciative Inquiry, Part Two
  • Getting It Right
  • Taking It Further
  • Getting to the Goal
  • Making Connections
  • Innovative Leadership
  • Building Common Ground
  • Questions to Consider

 Session 6: World Café

  • Setting Up
  • Where the Magic Happens
  • Round 1: Starting the Conversation
  • Round 2: Connections Start
  • Round 3: Back to the Beginning
  • Round 4: Conversation of the Whole

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 6 - Developing a High Reliability Organization

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Preoccupation with Failure
  •     Resistance to Simplification
  •     Sensitivity to Operations
  •     Commitment to Resilience
  •     Deference to Expertise

Session 2: What is a High Reliability Organization?

  •     High Reliability Organizations
  •     Links in the Chain, Part One
  •     Links in the Chain, Part Two
  •     HRO Principles

Session 3: Key Concepts

  •     Expectations, Normalization, and Mindfulness
  •     Normalization
  •     Mindfulness
  •     Making Connections
  •     Case Study

Session 4: The Anticipation Principles

  •     Preoccupation with Failure
  •     Case Study
  •     Making Connections
  •     Resistance to Simplification
  •     Case Study
  •     Making Connections
  •     Sensitivity to Operations
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 5: The Containment Principles

  •     Commitment to Resilience, Part One
  •     Commitment to Resilience, Part Two
  •     Case Study
  •     Making Connections
  •     Deference to Expertise
  •     Case Study
  •     Making Connections, Part One
  •     Making Connections, Part Two

Session 6: Auditing for High Reliability

  •     Auditing Techniques
  •     Churchill’s Four Questions
  •     Making Connections
  •     Sample Audit Questions

Session 7: Test Driving

  •     Case Study, Part One
  •     Case Study, Part Two
  •     Case Study, Part Three
  •     Task

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 7 - Developing Corporate Behavior

Module One: Getting Started

By the end of this course, you will be able to:

  • Understand what behavior is
  • Understand the benefits of corporate behavior
  • Know what type of behaviors you want to implement in your company
  • Know how to implement corporate behaviors
  • Know how to maintain corporate behaviors

Module Two: The Science of

  • What is Behavior?
  • Psychology
  • Sociology
  • Anthropology

Module Three: Benefits for Corporate Behavior

  • Employee Safety
  • Conservation of Materials
  • Engagement
  • Improved Employee Performance

Module Four: Most Common Categories of Corporate Behavior

  • Managerial Structure
  • Values and Ethics
  • Employee Accountability
  • Workplace Incidents

Module Five: Managerial Structure

  • Clearly Defined Management
  • Qualified Management Team
  • Obvious Advancement Path
  • Apparent Grievance Procedures

Module Six: Company Values and Ethics

  • Environmental
  • Charity and Community Outreach
  • Integrity
  • Diversity

Module Seven: Employee Accountability

  • Attitude
  • Attendance
  • Honesty
  • Substance Abuse & Workplace Violence

Module Eight: Workplace Incidents

  • Safety
  • Prejudice & Discrimination
  • Vandalism & Theft
  • Harassment or Bullying

Module Nine: Designing and Implementing

  • Group Planning
  • Define Preferred Organizational Behaviors
  • Hiring
  • Training Employees

Module Ten: Corporate Team Behavior

  • Team Building
  • Better Communication
  • Conflict Resolution
  • to the Company and the Department

Module Eleven: Auditing Corporate Behavior

  • Affirm Ethical Behavior
  • Investigate and Review Reported Incidents
  • Determine Progress
  • Get Employee Feedback & Revise

Module Twelve: Wrapping Up

Course 8 - From Boss to Leader

Session One: Course Overview

  • Course Overview
  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session Two: Good Boss versus Bad Boss

  • Bad Bosses
  • Good Bosses
  • Team Player Activity

Session Three: The Boss as a Leader

  • The Boss
  • Admirable Leaders
  • Behaviors of Leaders
  • Lead by Example
  • Attitude is Everything

Session Four: Communication is Key

  • Communication Skills
  • Mastering the Art of Communication
  • Characteristics of Effective Feedback
  • Providing Feedback

Session Five: Common Sense

  • Using Common Sense
  • The Key to Successful Management

Session Six: The Science Behind Good Leadership

  • Be Nice, Not Tough
  • Work-Life balance
  • Negative Attitude
  • Feeling Valued
  • Team Building Activities
  • Rewards Program
  • Celebrating Your Team

Session Seven: Emotional Intelligence

  • Displaying Emotional Intelligence
  • Fostering Emotional Intelligence
  • Emotional Intelligence Activity
  • Employing Emotional Intelligence

Session Eight: Elements of Success

  • Additional Tips
  • Taking Action
  • Personal Action Plan
  • Course Summary
  • Recommended Reading List
  • Post-Course Assessment
  • Pre- and Post-Course Assessment Answer Key
  • Pre-Course Assessment
  • Post-Course Assessment
  • Assignment Answer Key

Course 9 - Leadership Skills for Supervisors: Communication, Coaching, and Conflict

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Pre-Assignment Review

  •     Making Connections

Session 3: Whats Your Type? How About Mine?

  •     Seeking Information
  •     Identifying Your Characteristics and Preferences
  •     Questionnaire
  •     What Does it Mean To Have a Number?
  •     Mostly As – Inquiring Rationals, Part One
  •     Mostly As – Inquiring Rationals, Part Two
  •     Mostly Bs – Authentic Idealists, Part One
  •     Mostly Bs – Authentic Idealists, Part Two
  •     Mostly Cs – Organized Guardians, Part One
  •     Mostly Cs – Organized Guardians, Part Two
  •     Mostly Ds – Resourceful Artisans, Part One
  •     Mostly Ds – Resourceful Artisans, Part Two
  •     Whats Important?
  •     Debrief
  •     Understanding Introverts and Extroverts
  •     Questionnaire
  •     Using the Continuum
  •     Case Study

Session 4: Understanding Leadership

  •     About Leadership
  •     The Situational Leadership II® Model
  •     Understanding Your Comfort Zone
  •     Choosing Our Style
  •     The Cyclical Process
  •     Managing Performance
  •     Making Connections
  •     Servant Leadership
  •     Making Connections
  •     Onboarding and Orientation
  •     First Day Disasters
  •     Considering the Consequences

Session 5: Manage Your Time and Your Energy

  •     Introduction
  •     Larks and Owls
  •     SPIRIT Goals
  •     Organizing Your Workspace, Part One
  •     Organizing Your Workspace, Part Two
  •     Organizing Your Workspace, Part Three
  •     Our Top Time Management Tip

Session 6: The Commitment Curve

  •     The Big Picture
  •     The Phases of the Curve
  •     Stages of the Curve
  •     Stage One: Uninformed Optimism
  •     Stage Two: Informed Pessimism
  •     Stage Three: Hopeful Realism
  •     Stage Four: Informed Optimism
  •     Summary
  •     What Can Be Done to Bridge the Commitment Gap?

Session 7: Employee Development Models

  •     The Coaching Model
  •     Step One: Frame a Conversation, Part One
  •     Step One: Frame a Conversation, Part Two
  •     Step Two: Create Opportunities
  •     Step Three: Create an Action Plan
  •     Step Four: Give Feedback, Part One
  •     Step Four:
Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Requirements

Entry requirements:

Students must have basic literacy and numeracy skills.


Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.


Device requirements:

Students will need access to a computer/any device and the internet.

FAQS

1.  Who are Courses For Success?

Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.

Our courses span across the following categories:

•Animal    

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Yes, we have a 7-day money-back refund policy.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
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course or bundle purchase this month. This is a limited time offer!

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anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.

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No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.

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This
course is provided in English, however, due to the digital nature of
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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

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After
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Providing
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10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

13.  How long will my course take?

Course duration, is listed under Course Summary

14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You
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Also, include it in your resume/CV, professional social media profiles
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

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