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About This Course
What you will learn - Powerful Techniques to Handle Anger in a Positive Way!
  • The Trigger Phase
  • The Escalation Phase
  • The Crisis Phase
  • The Recovery Phase
  • The Depression Phase
  • Controlling Anger
  • Dealing with Angry People
  • Working the Problem Together
Get BIG Savings with our Anger Management Online Bundle, 10 Certificate Courses
  1. Anger Management
  2. Emotional Intelligence
  3. Interpersonal Skills
  4. Stress Management
  5. Managing Workplace Anxiety
  6. Managing Pressure and Maintaining Balance
  7. Bullying in the Workplace
  8. Creative Problem Solving
  9. Crisis Management
  10. Dealing With Difficult People
1. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!

Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

2. Emotional Intelligence: Control Your Actions and Emotions in A Positive Way

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

3. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

4. Stress Management: How To Address and Overcome Stressfull Situations

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.

The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.

5. Managing Workplace Anxiety: Identify and Manage Anxiety for Better Performance!

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety course will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course you will be better suited to the challenges that the workplace can bring.

6. Managing Pressure and Maintaining Balance: Get Ahead In Life By Managing Pressure And Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.

This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

7. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

8. Creative Problem Solving: Study Creative Problem Solving Course and find new and innovative ways to Solve Problems Quickly and Easily

Turn problems into opportunities, find new perspectives and create fresh solutions to overcome any obstacle and achieve your goals with our Creative Problem Solving Course. Our comprehensive course gives you an overview of all the essential steps in the problem solving process.   

Our Problem Solving Online course gives you the skills and knowledge to identify and implement solutions to all types of problems. Mastering creative problem solving lets you develop new ideas and identify opportunities "outside the box." By enhancing your creative problem solving skills, you can also create new and innovative solutions to overcome any obstacle.

At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Creative Problem Solving Course, you will be equipped with the right skill-set to ensure you stand out from the competition!

9. Crisis Management: Be Ready For Emergencies

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

10. Dealing With Difficult People: Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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Units of Study

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Anger Management 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Anger Management Online Course

Section One: Getting Started

  • Objectives

Section Two: The Nature of Anger

  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger

Section Three: The Right & Wrong

  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger

Section Four: Controlling Anger

  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent

Section Five: Separate the People from the Problem

  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Section Six: Working the Problem Together

  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)

Section Seven: Solving the Problem Together

  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting

Section Eight: Dealing with Your Anger

  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log

Section Nine: Alter Avoid Accept

  • Alter
  • Avoid
  • Accept

Section Ten: Dealing with Angry People

  • De-escalate the Situation
  • When to Back Off

Section Eleven: Pulling It All Together

  • Process Overview
  • Put it into Practise

Section Twelve: Wrapping Up

Course 2 - Certificate In Emotional Intelligence Online Course

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 3 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 4 - Certificate In Stress Management Online Course

Module One - Getting Started

Module Two - Understanding Stress

  • What is stress?
  • What is eustress?
  • Understanding the triple A approach

Module Three - Creating a Stress-Reducing Lifestyle

  • Eating properly
  • Exercising regularly
  • Sleeping well

Module Four - Altering the Situation

  • The first A
  • Identifying appropriate situations
  • Creating effective actions

Module Five - Avoiding the Situation

  • The second A
  • Identifying appropriate situations
  • Creating effective actions

Module Six - Accepting the Situation

  • The third A
  • Identifying appropriate situations
  • Creating effective actions

Module Seven - Using Routines to Reduce Stress

  • Planning meals
  • Organising chores
  • Using a to-do list

Module Eight  - Environmental Relaxation Techniques

  • Finding a Sanctuary
  • Using music
  • Seeing the humor

Module Nine - Physical Relaxation Techniques

  • Soothing stretches
  • Deep breathing
  • Tensing and relaxing
  • Meditation

Module Ten - Coping with Major Events

  • Establishing a support system
  • Creating a plan
  • Knowing when to seek help

Module Eleven - Our Challenge to You

  • Creating a stress log
  • Week One: Recording events
  • Week Two: Identifying stressors and creating a plan
  • Week Three: Creating new habits

Module Twelve - Wrapping Up

Course 5 - Certificate In Managing Workplace Anxiety Online Course

Module One - Getting Started

Module Two - Common Types of Anxiety

  • Social anxiety
  • Generalised anxiety disorder
  • Panic disorder
  • Phobias

Module Three - Recognising Symptoms in Others

  • Avoiding social situations
  • Difficulty in accepting negative feedback
  • Difficulty in focusing on tasks
  • Irrational fears

Module Four - Coping Strategies (Part 1)

  • Keeping a journal
  • Power of positive thinking
  • Hve a "Me" place you can go
  • Establish attainable goals

Module Five - Coping Strategies (Part 2)

  • Talk with friends and family
  • Get enough sleep
  • Eating well and exercise
  • Begin small and build up to larger challenges

Module Six - Don't Avoid the Situation

  • It's OK to make a mistake
  • Accept the situation and move on
  • Avoidance can cause a cycle of anxiety
  • Identify the trigger

Module Seven - Differences in Anxiety and Normal Nervousness

  • It runs along a spectrum
  • Anxiety can happen without a cause
  • The length of time symptoms last
  • It's an exaggeration of normal feelings

Module Eight - Physical Symptoms

  • Rapid heartbeat
  • Panic attack
  • Headache
  • Trembling or shaking

Module Nine - Recognise the Positive Aspects of Anxiety

  • It alerts us to danger
  • Improves self-awareness
  • Can be a great motivator
  • Prevent mistakes

Module Ten - Common Anxiety Triggers

  • Uncertainty or fear of the unknown
  • Holding in feelings
  • Public speaking / speaking up
  • Trying to be perfect

Module Eleven - When to Seek Extra Help?

  • Feeling overwhelmed
  • Physical changes
  • Unable to work or function
  • Panic attacks

Module Twelve - Wrapping Up

Course 6 - Certificate In Managing Pressure and Maintaining Balance Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Under Pressure!

  •     Understanding Pressure
  •     Costs to the Employee
  •     Costs to Society
  •     Benefits of Creating Balance
  •     Pre-Assignment Review
  •     What the Statements Mean

Session 3: Getting to the Heart of the Matter

  •     Identifying Your Pressure Points
  •     What Are Your Pressure Points?
  •     Creating an Action Plan
  •     Pressure Point One
  •     Pressure Point Two
  •     Pressure Point Three
  •     Getting Prepared
  •     SPIRIT
  •     Considering Our Resources
  •     Asking for Help
  •     Finding the Right Helper
  •     Making Connections

Session 4: Emotional Intelligence

  •     The Seven Human Emotions
  •     What Do Emotions Tell Us?
  •     Summary
  •     The Emotional Map
  •     Plutchiks Wheel of Emotions
  •     Validating Emotions in Others
  •     Technique Two: SOLER
  •     Communication Tips and Tricks
  •     Words of Wisdom
  •     What is Optimism?
  •     Making the Shift
  •     What is Pessimism?
  •     Words of Wisdom
  •     Resilience

Session 5: Coping Toolkit

  •     Building the Stress Management Kit
  •     What is Anger?
  •     Controlling Our Response
  •     The Five Dimensions of Anger
  •     Making Connections
  •     Expressing Yourself
  •     I Messages
  •     The Assertive Formula
  •     Making Connections

Session 6: Getting Organized

  •     Why Prioritize?
  •     Identifying the Must-Do List
  •     Getting Help
  •     Doing It!

Session 7: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 7 - Certificate In Bullying In the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 8 - Certificate In Creative Problem Solving Online Course

Section One: Getting Started

  • Objectives
  • Action Plans

Section Two: The Problem Solving Method

  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving?

Section Three: Gathering Information

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering

Section Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement

Section Five: Getting Prepared to Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity

Section Six: Generating Solutions, Part One

  • Brainstorming Rules (Key to Success)
  • Basic Brainstorming
  • Brainwriting and Mind Mapping
  • Brainwriting
  • Mind Mapping

Section Seven: Generating Solutions, Part Two

  • The Morphological Matrix
  • The Six Thinking Hats

Section Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis

Section Nine: Selecting a Solution

  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems

Section Ten: Planning Your Next Steps

  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting

Section Eleven: Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Section Twelve: Wrapping Up

  • Words from the Wise

Course 9 - Certificate In Crisis Management Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 10 - Certificate In Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There
Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

FAQS

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.

Our courses span across the following categories:

•Animal    

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•Business    

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•IT & Software    

•Personal Development

•Teaching & Academics

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Yes, we have a 7-day money-back refund guarantee. Just send us an email to info@coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!

4.  Are there any requirements to study this course?

No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.

5.  Do I require to have finished high school to complete this course?

No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.

6.  What if English is not my first language?

This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.

9.  When does this course start?

Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
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All the required material for your course is included in the online system, you do not need to buy anything else.

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you will be required to complete a multiple-choice test online at the
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Ultimate Anger Management Online Bundle, 10 Certificate Courses

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Course Summary

  • Delivery: Online
  • Access: Unlimited Lifetime
  • Time: Study at your own pace
  • Duration: 6 to 8 hours per course
  • Assessments: Yes
  • Qualification: Certificate
About This Course
What you will learn - Powerful Techniques to Handle Anger in a Positive Way!
  • The Trigger Phase
  • The Escalation Phase
  • The Crisis Phase
  • The Recovery Phase
  • The Depression Phase
  • Controlling Anger
  • Dealing with Angry People
  • Working the Problem Together
Get BIG Savings with our Anger Management Online Bundle, 10 Certificate Courses
  1. Anger Management
  2. Emotional Intelligence
  3. Interpersonal Skills
  4. Stress Management
  5. Managing Workplace Anxiety
  6. Managing Pressure and Maintaining Balance
  7. Bullying in the Workplace
  8. Creative Problem Solving
  9. Crisis Management
  10. Dealing With Difficult People
1. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!

Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

2. Emotional Intelligence: Control Your Actions and Emotions in A Positive Way

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

3. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

4. Stress Management: How To Address and Overcome Stressfull Situations

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.

The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.

5. Managing Workplace Anxiety: Identify and Manage Anxiety for Better Performance!

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety course will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course you will be better suited to the challenges that the workplace can bring.

6. Managing Pressure and Maintaining Balance: Get Ahead In Life By Managing Pressure And Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.

This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

7. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

8. Creative Problem Solving: Study Creative Problem Solving Course and find new and innovative ways to Solve Problems Quickly and Easily

Turn problems into opportunities, find new perspectives and create fresh solutions to overcome any obstacle and achieve your goals with our Creative Problem Solving Course. Our comprehensive course gives you an overview of all the essential steps in the problem solving process.   

Our Problem Solving Online course gives you the skills and knowledge to identify and implement solutions to all types of problems. Mastering creative problem solving lets you develop new ideas and identify opportunities "outside the box." By enhancing your creative problem solving skills, you can also create new and innovative solutions to overcome any obstacle.

At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Creative Problem Solving Course, you will be equipped with the right skill-set to ensure you stand out from the competition!

9. Crisis Management: Be Ready For Emergencies

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

10. Dealing With Difficult People: Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

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For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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Units of Study

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Anger Management 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Anger Management Online Course

Section One: Getting Started

  • Objectives

Section Two: The Nature of Anger

  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger

Section Three: The Right & Wrong

  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger

Section Four: Controlling Anger

  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent

Section Five: Separate the People from the Problem

  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Section Six: Working the Problem Together

  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)

Section Seven: Solving the Problem Together

  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting

Section Eight: Dealing with Your Anger

  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log

Section Nine: Alter Avoid Accept

  • Alter
  • Avoid
  • Accept

Section Ten: Dealing with Angry People

  • De-escalate the Situation
  • When to Back Off

Section Eleven: Pulling It All Together

  • Process Overview
  • Put it into Practise

Section Twelve: Wrapping Up

Course 2 - Certificate In Emotional Intelligence Online Course

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 3 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 4 - Certificate In Stress Management Online Course

Module One - Getting Started

Module Two - Understanding Stress

  • What is stress?
  • What is eustress?
  • Understanding the triple A approach

Module Three - Creating a Stress-Reducing Lifestyle

  • Eating properly
  • Exercising regularly
  • Sleeping well

Module Four - Altering the Situation

  • The first A
  • Identifying appropriate situations
  • Creating effective actions

Module Five - Avoiding the Situation

  • The second A
  • Identifying appropriate situations
  • Creating effective actions

Module Six - Accepting the Situation

  • The third A
  • Identifying appropriate situations
  • Creating effective actions

Module Seven - Using Routines to Reduce Stress

  • Planning meals
  • Organising chores
  • Using a to-do list

Module Eight  - Environmental Relaxation Techniques

  • Finding a Sanctuary
  • Using music
  • Seeing the humor

Module Nine - Physical Relaxation Techniques

  • Soothing stretches
  • Deep breathing
  • Tensing and relaxing
  • Meditation

Module Ten - Coping with Major Events

  • Establishing a support system
  • Creating a plan
  • Knowing when to seek help

Module Eleven - Our Challenge to You

  • Creating a stress log
  • Week One: Recording events
  • Week Two: Identifying stressors and creating a plan
  • Week Three: Creating new habits

Module Twelve - Wrapping Up

Course 5 - Certificate In Managing Workplace Anxiety Online Course

Module One - Getting Started

Module Two - Common Types of Anxiety

  • Social anxiety
  • Generalised anxiety disorder
  • Panic disorder
  • Phobias

Module Three - Recognising Symptoms in Others

  • Avoiding social situations
  • Difficulty in accepting negative feedback
  • Difficulty in focusing on tasks
  • Irrational fears

Module Four - Coping Strategies (Part 1)

  • Keeping a journal
  • Power of positive thinking
  • Hve a "Me" place you can go
  • Establish attainable goals

Module Five - Coping Strategies (Part 2)

  • Talk with friends and family
  • Get enough sleep
  • Eating well and exercise
  • Begin small and build up to larger challenges

Module Six - Don't Avoid the Situation

  • It's OK to make a mistake
  • Accept the situation and move on
  • Avoidance can cause a cycle of anxiety
  • Identify the trigger

Module Seven - Differences in Anxiety and Normal Nervousness

  • It runs along a spectrum
  • Anxiety can happen without a cause
  • The length of time symptoms last
  • It's an exaggeration of normal feelings

Module Eight - Physical Symptoms

  • Rapid heartbeat
  • Panic attack
  • Headache
  • Trembling or shaking

Module Nine - Recognise the Positive Aspects of Anxiety

  • It alerts us to danger
  • Improves self-awareness
  • Can be a great motivator
  • Prevent mistakes

Module Ten - Common Anxiety Triggers

  • Uncertainty or fear of the unknown
  • Holding in feelings
  • Public speaking / speaking up
  • Trying to be perfect

Module Eleven - When to Seek Extra Help?

  • Feeling overwhelmed
  • Physical changes
  • Unable to work or function
  • Panic attacks

Module Twelve - Wrapping Up

Course 6 - Certificate In Managing Pressure and Maintaining Balance Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Under Pressure!

  •     Understanding Pressure
  •     Costs to the Employee
  •     Costs to Society
  •     Benefits of Creating Balance
  •     Pre-Assignment Review
  •     What the Statements Mean

Session 3: Getting to the Heart of the Matter

  •     Identifying Your Pressure Points
  •     What Are Your Pressure Points?
  •     Creating an Action Plan
  •     Pressure Point One
  •     Pressure Point Two
  •     Pressure Point Three
  •     Getting Prepared
  •     SPIRIT
  •     Considering Our Resources
  •     Asking for Help
  •     Finding the Right Helper
  •     Making Connections

Session 4: Emotional Intelligence

  •     The Seven Human Emotions
  •     What Do Emotions Tell Us?
  •     Summary
  •     The Emotional Map
  •     Plutchiks Wheel of Emotions
  •     Validating Emotions in Others
  •     Technique Two: SOLER
  •     Communication Tips and Tricks
  •     Words of Wisdom
  •     What is Optimism?
  •     Making the Shift
  •     What is Pessimism?
  •     Words of Wisdom
  •     Resilience

Session 5: Coping Toolkit

  •     Building the Stress Management Kit
  •     What is Anger?
  •     Controlling Our Response
  •     The Five Dimensions of Anger
  •     Making Connections
  •     Expressing Yourself
  •     I Messages
  •     The Assertive Formula
  •     Making Connections

Session 6: Getting Organized

  •     Why Prioritize?
  •     Identifying the Must-Do List
  •     Getting Help
  •     Doing It!

Session 7: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 7 - Certificate In Bullying In the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 8 - Certificate In Creative Problem Solving Online Course

Section One: Getting Started

  • Objectives
  • Action Plans

Section Two: The Problem Solving Method

  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving?

Section Three: Gathering Information

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering

Section Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement

Section Five: Getting Prepared to Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity

Section Six: Generating Solutions, Part One

  • Brainstorming Rules (Key to Success)
  • Basic Brainstorming
  • Brainwriting and Mind Mapping
  • Brainwriting
  • Mind Mapping

Section Seven: Generating Solutions, Part Two

  • The Morphological Matrix
  • The Six Thinking Hats

Section Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis

Section Nine: Selecting a Solution

  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems

Section Ten: Planning Your Next Steps

  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting

Section Eleven: Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Section Twelve: Wrapping Up

  • Words from the Wise

Course 9 - Certificate In Crisis Management Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 10 - Certificate In Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There
Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

FAQS

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.

Our courses span across the following categories:

•Animal    

•Beauty    

•Business    

•Health & Fitness     

•Finance

•Lifestyle    

•IT & Software    

•Personal Development

•Teaching & Academics

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to info@coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!

4.  Are there any requirements to study this course?

No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.

5.  Do I require to have finished high school to complete this course?

No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.

6.  What if English is not my first language?

This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.

9.  When does this course start?

Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

13.  How long will my course take?

Course duration, is listed under Course Summary

14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."

Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"

ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer.

Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.

To pay via bank transfer contact us info@coursesforsuccess.com

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at info@coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

Free Personal Success Training Program

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!

This month, we are providing it for Free with all Course Purchases, as a special offer!

Benefits:

• How to layout a Success Plan.

• Get where you want to be in life.

• How to unclutter your mind to succeed.

• Achieve your dreams using your imagination.

• How to have faith in yourself.

Features:

• Life time access

• Complement your individual course purchase.

• Click here Personal Success Training Program to see thousands of positive reviews,

Hurry - offer - ends this month!

Training Packages

Looking for specific training for yourself or employees in your Business. We can provide tailor-made Training Packages.

Training Packages

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Filter Reviews:
BK
22 May 2022
Bryan K. Ballard

Anger Management Online Certificate Course

Good course but was hoping for more information on how to determine why I get angry.

LH
02 Apr 2022
Logan H.

Anger Management Online Certificate Course

I found this course very helpful, it’s taught me great techniques that I can use for myself and for others.

AB
21 Mar 2022
Anthony B.

Anger Management Online Certificate Course

Error: This field is required.

PD
20 Mar 2022
Paul D.

Anger Management Online Certificate Course

This course provides great insight on recognizing anger triggers, and how to proceed in finding healthy resolutions.

CD
19 Mar 2022
Cassady D.

Anger Management Online Certificate Course

This was a great course!

VD
16 Feb 2022
Vincent D.

Anger Management Online Certificate Course

A great guide to understanding and learning to manage anger.

AK
15 Feb 2022
AHMAD K.

Anger Management Online Certificate Course

Thanks for providing this course it really changed my life and now I am in control of my feelings and hopefully will also be able to manage dealing with angry people in life , Thanks

JJ
11 Feb 2022
John J.

Anger Management Online Certificate Course

Nice work

JP
28 Jan 2022
Jacob P.

Anger Management Online Certificate Course

Great course, well written and very helpful

MN
27 Oct 2021
Michael N.

Anger Management Online Certificate Course

Very helpful

DG
29 Sep 2021
Dave G.

Anger Management Online Certificate Course

Very strong course, I will utilize the tools going forward

CF
14 Sep 2021
Charmaine F.

Anger Management Online Certificate Course

Good guidance and information.

SB
22 Jun 2021
Sakhy B.

Anger Management Online Certificate Course

Very happy with this course. Very informative.

RP
26 May 2021
Rupak P.

Anger Management Online Certificate Course

Excellent course material... I loved doing it... It's easy and fun while gaining knowledge. Will be doing some more courses over the time.

RP
26 May 2021
Rupak P.

Anger Management Online Certificate Course

Good Website

CA
27 Apr 2021
Corioland A.

Anger Management Online Certificate Course

This course learned me a lot of things.

CA
27 Apr 2021
Corioland A.

Anger Management Online Certificate Course

This course learned me a lot of things.

CA
27 Apr 2021
Corioland A.

Anger Management Online Certificate Course

This course learned me a lot of things.

CA
27 Apr 2021
Corioland A.

Anger Management Online Certificate Course

This course learned me a lot of things.

CA
27 Apr 2021
Corioland A.

Anger Management Online Certificate Course

This course learned me a lot of things.