Risk Assessment and Management Online Bundle, 5 Certificate Courses

Learn How To Manage Risk and Hazards


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Learn How To Manage Risk and Hazards - 5 Courses in this Bundle

  1. Risk Assessment and Management

  2. Safety in the Workplace

  3. Workplace Harassment

  4. Communication Strategies

  5. Organizational Skills

1. Risk Assessment and Management : Knowing How To Manage Risk and Hazards are Vital in an Organization

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.

Through our Risk Assessment and Management Online Short Course you will be aware of hazards and risk that you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

By the end of this Risk Assessment and Management Online Short Course, you will be able to:

  • Identify hazards and risks
  • Update control measures
  • Grasp the fundamentals of accident reports
  • Identify risk management techniques
  • Outline a disaster recovery plan
  • Communicate to the organisation

2.Safety in the Workplace : Deliver Health and Safety in the Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Our Health & Safety in the Workplace Online Short Course will be instrumental in reviewing common hazards, safety techniques and after completion, you will have the tools to create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

By the end of this Safety in the Workplace Online Course, you will be able to:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.

3. Workplace Harassment : Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

4. Communication Strategies : Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

5. Organizational Skills : Achieve Your Goals By Being Organized and Productive

Good organizational skills can prove beneficial in many areas of life, including personal and business areas.

Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.

By the end of this Organizational Skills Online Short Course, you will be able to:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Risk Assessment and Management 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Risk Assessment and Management 

Module One - Getting Started

Module Two - Identifying Hazards and Risks

  • What is a hazard?
  • What is a risk?
  • Consult with employees
  • Likelihood scale

Module Three - Seeking Out Problems before They Happen (Part 1)

  • Unique to your business
  • Walk around
  • Long term and short term
  • Common issues

Module Four - Seeking Out Problems before They Happen (Part 2)

  • Ask "What would happen if....?"
  • External events
  • Worst case scenarios
  • Consequence scale

Module Five - Everyone's Responsibility

  • See it, report it
  • If it's not safe, don't do it
  • Take appropriate precautions
  • Communicating to the organisation

Module Six - Tracking and Updating Control Measures

  • What is a Control Measure?
  • Your business procedures
  • Are they adequate?
  • Updating and maintaining

Module Seven - Risk Management Techniques

  • Reduce the risk
  • Transfer the risk
  • Avoid the risk
  • Accept the risk

Module Eight - General Office Safety and Reporting

  • Accident reports
  • Accident response plans
  • Emergency action plan
  • Training and education

Module Nine - Business Impact Analysis

  • Gather information
  • Identify vulnerabilities
  • Analyse information
  • Implement recommendations

Module Ten - Disaster Recvoery Plan

  • Make it before you need it
  • Test, update and repeat
  • Hot, warm and cold sites
  • Keep documentation simple and clear

Module Eleven - Summary of Risk Assessment

  • What are the hazards?
  • Who might be harmed?
  • Are current control measures sufficient?
  • If not, change control measures

Module Twelve - Wrapping Up

Course 2 - Safety in the Workplace 

Module One: Getting Started

Module Two: An Overview

  • Work Safety and Health Legislations
  • Roles & Duties
  • Safety Planning
  • Case Study

Module Three: Types of Hazards

  • Computer Workstations
  • Ergonomics
  • Fire Prevention
  • Fitness & Wellness
  • Heat Stress.
  • Stress
  • Violence
  • Case Study

Module Four: Managers Role

  • Promoting & Enforcing Safety Standards
  • Elements of a Health and Safety Program
  • Responsibilities
  • Corporate Culture
  • Case Study

Module Five: Training

  • Reasons for Training
  • Definition
  • Orientation
  • On the Job Training
  • Safety Meetings
  • Planning and Conducting a Training Session
  • Case Study

Module Six: Stress Management

  • Altering
  • Avoiding
  • Accepting
  • Relaxation Techniques
  • Using Routines to Reduce Stress
  • Case Study

Module Seven: Workplace Violence

  • What is Workplace Violence?
  • Identifying
  • Addressing
  • Implementing a Workplace Harassment Policy
  • Case Study

Module Eight: Identifying Your Company Hazards

  • Conducting an Inspection
  • Prioritizing Deficiencies
  • Report & Following Up
  • Case Study

Module Nine: Drug & Alcohol Abuse

  • For Employees
  • For Managers or Supervisors
  • When to Address
  • Implementing a “No Tolerance” Rule
  • Case Study

Module Ten: Writing the Safety Plan

  • Management Involvement
  • Responsibility
  • Employee Involvement
  • Follow Through with Accident Investigations
  • Training of Employees
  • Case Study

Module Eleven: Implement the Plan

  • Selecting an Employee Representative
  • Identifying Roles
  • Assigning Responsibility
  • Follow Through
  • Case Study

Module Twelve: Wrapping Up

Course 3 - Workplace Harassment 

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 4 - Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 5 - Organizational Skills 

Module One - Getting Started

Module Two - Remove the Clutter

  • Just do it
  • You dont have to keep everything
  • Three boxes: Keep, donate and trash
  • A place for everything and everything in it's place

Module Three - Prioritize

  • Write it down
  • Urgent / Important Matrix
  • Divide tasks
  • 80/20 rule

Module Four - Scheduling Your Time

  • Have a master calendar
  • Setting deadlines
  • Remove or limit the time wasters
  • Coping with things outside of your control

Module Five - To Do Lists

  • Use a day planner
  • Finish what you start
  • Focus on the important
  • Do quick tasks immediately

Module Six - Paper and Paperless Storage

  • Find a system that works for you
  • Make it consistent
  • Make it time sensitive
  • Setting up archives

Module Seven - Organization in Your Work Area

  • Keeping items within arm's reach
  • Only have current projects on your desk
  • Arranging your drawers
  • Organize to match your workflow

Module Eight - Tools to Fight Procrastination

  • Eat that Frog!
  • Remove distractions
  • Give yourself a reward
  • Break up large tasks

Module Nine - Organizing Your Inbox

  • Setting delivery rules
  • Folder and message hierachy
  • Deal with email right away
  • Flag and highlight important items

Module Ten - Avoid the Causes of Disorganisation

  • Keeping everything
  • Not being consistent
  • Not following a schedule
  • Bad habits

Module Eleven - Discipline is the Key to Stay Organised

  • Stay within your systems
  • Learn to say No
  • Have organisiation be part of your life
  • Plan for tomorrow, today

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
48%
4 star
28%
3 star
16%
2 star
6%
1 star
2%
(1836)
Average rating 3.5 out of 5 stars

19 July 2019 03:30:51 AM

The course increased my knowledge as a manager.

17 July 2019 03:18:35 AM

Very helpful and informative

15 July 2019 10:13:07 PM

Good informative course

14 July 2019 04:24:13 PM

Outstanding lessons on organization! Much needed.

2 July 2019 08:44:28 AM

A detailed and helpful course

29 June 2019 03:48:16 PM

Easy to follow and understand with clear language and case studies

28 June 2019 12:53:36 AM

Thanks for all the tips for organizational skills!

24 June 2019 06:19:10 PM

Knowledgeable and very helpful

24 June 2019 07:36:25 AM

I enjoyed this course. It is very informative and helpful. Th only thing I would like to have seen is different examples of schedules (paper vs computer) and how to create them.

21 June 2019 04:18:30 AM

Very informative. Great tips for future

21 June 2019 02:00:26 AM

.

20 June 2019 09:14:08 AM

this was very good and educating course. i really enjoyed the studying.

18 June 2019 04:46:57 PM

Very informative course

13 June 2019 03:39:29 PM

Thank You

11 June 2019 06:17:31 PM

thank-you, enjoyed this course

11 June 2019 04:57:20 AM

Great information

8 June 2019 12:12:56 AM

Excellent course, I have learned a lot about coaching and mentoring. It is also good that you write tests.

7 June 2019 05:09:26 AM

This course gave me greater understanding of communication definitions and skills

26 May 2019 11:15:12 AM

good course

26 May 2019 11:07:08 AM

good course

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About this Course

Learn How To Manage Risk and Hazards - 5 Courses in this Bundle

  1. Risk Assessment and Management

  2. Safety in the Workplace

  3. Workplace Harassment

  4. Communication Strategies

  5. Organizational Skills

1. Risk Assessment and Management : Knowing How To Manage Risk and Hazards are Vital in an Organization

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.

Through our Risk Assessment and Management Online Short Course you will be aware of hazards and risk that you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

By the end of this Risk Assessment and Management Online Short Course, you will be able to:

  • Identify hazards and risks
  • Update control measures
  • Grasp the fundamentals of accident reports
  • Identify risk management techniques
  • Outline a disaster recovery plan
  • Communicate to the organisation

2.Safety in the Workplace : Deliver Health and Safety in the Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Our Health & Safety in the Workplace Online Short Course will be instrumental in reviewing common hazards, safety techniques and after completion, you will have the tools to create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

By the end of this Safety in the Workplace Online Course, you will be able to:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.

3. Workplace Harassment : Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

4. Communication Strategies : Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

5. Organizational Skills : Achieve Your Goals By Being Organized and Productive

Good organizational skills can prove beneficial in many areas of life, including personal and business areas.

Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.

By the end of this Organizational Skills Online Short Course, you will be able to:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Risk Assessment and Management 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Risk Assessment and Management 

Module One - Getting Started

Module Two - Identifying Hazards and Risks

  • What is a hazard?
  • What is a risk?
  • Consult with employees
  • Likelihood scale

Module Three - Seeking Out Problems before They Happen (Part 1)

  • Unique to your business
  • Walk around
  • Long term and short term
  • Common issues

Module Four - Seeking Out Problems before They Happen (Part 2)

  • Ask "What would happen if....?"
  • External events
  • Worst case scenarios
  • Consequence scale

Module Five - Everyone's Responsibility

  • See it, report it
  • If it's not safe, don't do it
  • Take appropriate precautions
  • Communicating to the organisation

Module Six - Tracking and Updating Control Measures

  • What is a Control Measure?
  • Your business procedures
  • Are they adequate?
  • Updating and maintaining

Module Seven - Risk Management Techniques

  • Reduce the risk
  • Transfer the risk
  • Avoid the risk
  • Accept the risk

Module Eight - General Office Safety and Reporting

  • Accident reports
  • Accident response plans
  • Emergency action plan
  • Training and education

Module Nine - Business Impact Analysis

  • Gather information
  • Identify vulnerabilities
  • Analyse information
  • Implement recommendations

Module Ten - Disaster Recvoery Plan

  • Make it before you need it
  • Test, update and repeat
  • Hot, warm and cold sites
  • Keep documentation simple and clear

Module Eleven - Summary of Risk Assessment

  • What are the hazards?
  • Who might be harmed?
  • Are current control measures sufficient?
  • If not, change control measures

Module Twelve - Wrapping Up

Course 2 - Safety in the Workplace 

Module One: Getting Started

Module Two: An Overview

  • Work Safety and Health Legislations
  • Roles & Duties
  • Safety Planning
  • Case Study

Module Three: Types of Hazards

  • Computer Workstations
  • Ergonomics
  • Fire Prevention
  • Fitness & Wellness
  • Heat Stress.
  • Stress
  • Violence
  • Case Study

Module Four: Managers Role

  • Promoting & Enforcing Safety Standards
  • Elements of a Health and Safety Program
  • Responsibilities
  • Corporate Culture
  • Case Study

Module Five: Training

  • Reasons for Training
  • Definition
  • Orientation
  • On the Job Training
  • Safety Meetings
  • Planning and Conducting a Training Session
  • Case Study

Module Six: Stress Management

  • Altering
  • Avoiding
  • Accepting
  • Relaxation Techniques
  • Using Routines to Reduce Stress
  • Case Study

Module Seven: Workplace Violence

  • What is Workplace Violence?
  • Identifying
  • Addressing
  • Implementing a Workplace Harassment Policy
  • Case Study

Module Eight: Identifying Your Company Hazards

  • Conducting an Inspection
  • Prioritizing Deficiencies
  • Report & Following Up
  • Case Study

Module Nine: Drug & Alcohol Abuse

  • For Employees
  • For Managers or Supervisors
  • When to Address
  • Implementing a “No Tolerance” Rule
  • Case Study

Module Ten: Writing the Safety Plan

  • Management Involvement
  • Responsibility
  • Employee Involvement
  • Follow Through with Accident Investigations
  • Training of Employees
  • Case Study

Module Eleven: Implement the Plan

  • Selecting an Employee Representative
  • Identifying Roles
  • Assigning Responsibility
  • Follow Through
  • Case Study

Module Twelve: Wrapping Up

Course 3 - Workplace Harassment 

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 4 - Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 5 - Organizational Skills 

Module One - Getting Started

Module Two - Remove the Clutter

  • Just do it
  • You dont have to keep everything
  • Three boxes: Keep, donate and trash
  • A place for everything and everything in it's place

Module Three - Prioritize

  • Write it down
  • Urgent / Important Matrix
  • Divide tasks
  • 80/20 rule

Module Four - Scheduling Your Time

  • Have a master calendar
  • Setting deadlines
  • Remove or limit the time wasters
  • Coping with things outside of your control

Module Five - To Do Lists

  • Use a day planner
  • Finish what you start
  • Focus on the important
  • Do quick tasks immediately

Module Six - Paper and Paperless Storage

  • Find a system that works for you
  • Make it consistent
  • Make it time sensitive
  • Setting up archives

Module Seven - Organization in Your Work Area

  • Keeping items within arm's reach
  • Only have current projects on your desk
  • Arranging your drawers
  • Organize to match your workflow

Module Eight - Tools to Fight Procrastination

  • Eat that Frog!
  • Remove distractions
  • Give yourself a reward
  • Break up large tasks

Module Nine - Organizing Your Inbox

  • Setting delivery rules
  • Folder and message hierachy
  • Deal with email right away
  • Flag and highlight important items

Module Ten - Avoid the Causes of Disorganisation

  • Keeping everything
  • Not being consistent
  • Not following a schedule
  • Bad habits

Module Eleven - Discipline is the Key to Stay Organised

  • Stay within your systems
  • Learn to say No
  • Have organisiation be part of your life
  • Plan for tomorrow, today

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(1836)
Average rating 3.5 out of 5 stars
5 star
48%
4 star
28%
3 star
16%
2 star
6%
1 star
2%

19 July 2019 03:30:51 AM

The course increased my knowledge as a manager.

17 July 2019 03:18:35 AM

Very helpful and informative

15 July 2019 10:13:07 PM

Good informative course

14 July 2019 04:24:13 PM

Outstanding lessons on organization! Much needed.

2 July 2019 08:44:28 AM

A detailed and helpful course

29 June 2019 03:48:16 PM

Easy to follow and understand with clear language and case studies

28 June 2019 12:53:36 AM

Thanks for all the tips for organizational skills!

24 June 2019 06:19:10 PM

Knowledgeable and very helpful

24 June 2019 07:36:25 AM

I enjoyed this course. It is very informative and helpful. Th only thing I would like to have seen is different examples of schedules (paper vs computer) and how to create them.

21 June 2019 04:18:30 AM

Very informative. Great tips for future

21 June 2019 02:00:26 AM

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20 June 2019 09:14:08 AM

this was very good and educating course. i really enjoyed the studying.

18 June 2019 04:46:57 PM

Very informative course

13 June 2019 03:39:29 PM

Thank You

11 June 2019 06:17:31 PM

thank-you, enjoyed this course

11 June 2019 04:57:20 AM

Great information

8 June 2019 12:12:56 AM

Excellent course, I have learned a lot about coaching and mentoring. It is also good that you write tests.

7 June 2019 05:09:26 AM

This course gave me greater understanding of communication definitions and skills

26 May 2019 11:15:12 AM

good course

26 May 2019 11:07:08 AM

good course

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Course Summary

Course ID No.: 020RAM5CB
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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