Certificate In Skills for the Administrative Assistant Online Course

Learn the Basics of Becoming an Administrative Assistant


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US$199

Save US$70 (26%)
OFF RRP US$269
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Learn the Basics of Becoming an Administrative Assistant

Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.

In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.

At the end of this course, you will be able to:

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Course Assessment

 Session 2: Personal Best, Professional Best

  • The Importance of Appearance
  • Tips for Success
  • First Impressions Count!

 Session 3: Putting Others at Ease

  • Making Connections

 Session 4: Distorted Thinking

  • Angelique’s Thinking
  • Questions
  • Distorted Thinking

 Session 5: The Steps to Feeling Good

  • The Steps to Feeling Good

 Session 6: Understanding Assertiveness

  • Understanding Assertiveness
  • Opposite Ends of the Spectrum
  • Aggressive Behavior
  • Manipulative or Passive-Aggressive Behavior
  • Passive Behavior
  • Assertive Behavior
  • Quiz
  • Evaluation

 Session 7: Improving Your Assertiveness Skills

  • Using "I" Messages
  • "I" Message Steps
  • Dealing with Aggressive People

 Session 8: Communication Skills

  • Communication Skills

 Session 9: Asking and Listening

  • Asking Questions
  • Closed Questions
  • Open Questions
  • Clarifying Questions
  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener

 Session 10: Non-Verbal Messages

  • About Non-Verbal Messages
  • Body Language
  • The Signals People Send

 Session 11: Writing Skills

  • The Four C's
  • Be Clear
  • Be Concise
  • Be Complete
  • Be Correct
  • About Commas
  • Other Uses for Commas
  • When Not to Use Commas
  • About Semicolons, Part One
  • About Semicolons, Part Two
  • About Colons
  • About Apostrophes
  • Showing Possession with Apostrophes
  • Other Uses of Apostrophes
  • Spelling Tips and Tricks
  • Proofreading
  • Letters and Memos

 Session 12: Getting Ahead

  • What Employees Want
  • Your Supervisor
  • The Survey Says…
  • What Others Want

 Session 13: Self-Management

  • Self-Management
  • Creating Routines
  • Making Connections
  • Time Management Tips
  • Where Do You Stand?
  • Organizing Your Workspace
  • Setting up a Daily System
  • Priority Tray
  • The Incubator, Part One
  • The Incubator, Part Two
  • Being Proactive
  • Planning Guidelines

 Session 14: Setting Goals

  • Setting Goals with SPIRIT
  • A Personal Action Plan

 Session 15: Working as a Team

  • Vegetable Head
  • Brainstorming

 Session 16: Working with Difficult People

  • Working with Difficult People
  • Blending, Part One
  • Blending, Part Two
  • Redirecting
  • Identify Positive Intent
  • Identify Highly Valued Criteria
  • When Discussions Degenerate Into Conflict
  • Tips for Dealing with Difficult People

 Session 17: Learning to Say No

  • Ways to Say No
  • The Persistent Response
  • Guidelines for Saying No
  • Making Connections
  • Case Studies
  • Scenarios
  • Scenarios
  • Scenarios

 Session 18: Dealing with Stress

  • About Stress
  • Deep Breathing
  • Visualize
  • Music
  • Acupressure and Massage
  • Laughter
  • Replace Worry with Problem Solving
  • Meditation
  • Resilience

 Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Learn the Basics of Becoming an Administrative Assistant

Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.

In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.

At the end of this course, you will be able to:

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Course Assessment

 Session 2: Personal Best, Professional Best

  • The Importance of Appearance
  • Tips for Success
  • First Impressions Count!

 Session 3: Putting Others at Ease

  • Making Connections

 Session 4: Distorted Thinking

  • Angelique’s Thinking
  • Questions
  • Distorted Thinking

 Session 5: The Steps to Feeling Good

  • The Steps to Feeling Good

 Session 6: Understanding Assertiveness

  • Understanding Assertiveness
  • Opposite Ends of the Spectrum
  • Aggressive Behavior
  • Manipulative or Passive-Aggressive Behavior
  • Passive Behavior
  • Assertive Behavior
  • Quiz
  • Evaluation

 Session 7: Improving Your Assertiveness Skills

  • Using "I" Messages
  • "I" Message Steps
  • Dealing with Aggressive People

 Session 8: Communication Skills

  • Communication Skills

 Session 9: Asking and Listening

  • Asking Questions
  • Closed Questions
  • Open Questions
  • Clarifying Questions
  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener

 Session 10: Non-Verbal Messages

  • About Non-Verbal Messages
  • Body Language
  • The Signals People Send

 Session 11: Writing Skills

  • The Four C's
  • Be Clear
  • Be Concise
  • Be Complete
  • Be Correct
  • About Commas
  • Other Uses for Commas
  • When Not to Use Commas
  • About Semicolons, Part One
  • About Semicolons, Part Two
  • About Colons
  • About Apostrophes
  • Showing Possession with Apostrophes
  • Other Uses of Apostrophes
  • Spelling Tips and Tricks
  • Proofreading
  • Letters and Memos

 Session 12: Getting Ahead

  • What Employees Want
  • Your Supervisor
  • The Survey Says…
  • What Others Want

 Session 13: Self-Management

  • Self-Management
  • Creating Routines
  • Making Connections
  • Time Management Tips
  • Where Do You Stand?
  • Organizing Your Workspace
  • Setting up a Daily System
  • Priority Tray
  • The Incubator, Part One
  • The Incubator, Part Two
  • Being Proactive
  • Planning Guidelines

 Session 14: Setting Goals

  • Setting Goals with SPIRIT
  • A Personal Action Plan

 Session 15: Working as a Team

  • Vegetable Head
  • Brainstorming

 Session 16: Working with Difficult People

  • Working with Difficult People
  • Blending, Part One
  • Blending, Part Two
  • Redirecting
  • Identify Positive Intent
  • Identify Highly Valued Criteria
  • When Discussions Degenerate Into Conflict
  • Tips for Dealing with Difficult People

 Session 17: Learning to Say No

  • Ways to Say No
  • The Persistent Response
  • Guidelines for Saying No
  • Making Connections
  • Case Studies
  • Scenarios
  • Scenarios
  • Scenarios

 Session 18: Dealing with Stress

  • About Stress
  • Deep Breathing
  • Visualize
  • Music
  • Acupressure and Massage
  • Laughter
  • Replace Worry with Problem Solving
  • Meditation
  • Resilience

 Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only US$199 Save US$70 (26%)
OFF RRP US$269
Delivery Method Online
Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 002SAAOC
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate

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