Interpersonal Skills Online Certificate Course

The Interpersonal Skills Online Certificate course will teach you how to become the vibrant, charismatic person who seems to effortlessly connect with others.

The interpersonal skills course will assist you in working towards being the person that leaves a lasting positive impression by giving you effective communication skills, providing you with powerful negotiation methods, and more.

The Interpersonal Skills Online courses will also help you to improve your communication competence.  You will discover the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.

Key Learning Objectives

• Appreciate the vital difference between hearing and listening
• Understand ways to improve the verbal skill of asking questions
• Communicate effectively with authority
• Know what non-verbal communication is and how your knowledge of it can improve interpersonal relationships
• Recognize the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.
• Identify ways of making a powerful introduction, recalling names, and managing circumstances when you can’t remember someone's name
• Value seeing the other side’s point of view and be able to build bridges.  Understand that giving in without giving up can develop your conflict resolution skills
• Appreciate that using facts and emotions can win people over to your side
• Know how to share your opinions constructively
• Discover ways to prepare for a negotiation, open a negotiation, bargain, and close a negotiation
• Discover ways to make an impact through strong first impressions, situation evaluation and being passionate without becoming overbearing

Interpersonal Skills Online Course – Requirements

The Interpersonal Skills Online Course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

• Have access to the internet and the necessary technical skills to navigate the online learning resources
• Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
• Be a self-directed learner
• Possess sound language and literacy skills

Quick Course Facts

1. Course content is structured for easy comprehension
2. Approximately 6 to 8 hours of study is needed to complete the course
3. Registered students gain unrestricted lifetime access to the Interpersonal Skills Online course
4. All course material is available online 24/7 and can be accessed using any device
5. Study online from anywhere in your own time at your own pace
6. All students who complete the course will be awarded with a certificate of completion

Interpersonal Skills Online Certificate Course - Outline

Module One - Getting Started

Module Two - Verbal Communication Skills

Our choice of words can influence the thoughts, attitudes, and behavior of the people listening to us. In this module, we will discuss the different verbal communication skills like the art of listening, asking questions, and communicating with power.

Listening and Hearing

Most people hear, but only a few can really listen. Hearing is a purely biological process that only requires the entry of soundwaves into the ear. Listening, on the other hand, is understanding the meaning of what is being said.

Asking Questions

Communication involves the exchange of information between two parties. Questions are a way of eliciting specific information you are looking for. Intelligent questions make for an engaging conversation. Asking questions can help build rapport. Spark interest and curiosity in others.

Communicating with Power

Power in communication is the ability to influence, persuade, or make an impact. Powerful communicators are people associated with self-confidence, credibility, and self-confidence.

Module Three – Non-Verbal Communication Skills

Communication is not only verbal, but a lot of it also has to do with our body language, tone of voice, and the use of silence. In this part of the Interpersonal Skills Online Certificate course, we will discuss how non-verbal skills can help us send the right message.

Body Language

Body language is the message we send to other people with our posture, facial expression, gestures, and body movements. Some listeners pay more attention to body language than verbal messages. You become less credible when the body language does not reflect the spoken message.

The Signals You Send to Others

Non-verbal communication is often done unconsciously. This can be influenced by many things, including past habits, life experiences, personal models, culture, and hidden thoughts and feelings.  

It’s Not What You Say, It’s How You Say It

The way we speak has a critical role in how we effectively deliver our message. This includes the use of non-verbal communication, tone, and inflection.

Module Four – Making Small Talk and Moving Beyond

Small talk is an effective way of “breaking the ice.” Mastering the art of small talk can help you open many personal and professional doors. In this module, we will discuss how making small talk can help you start a conversation and prepare you for deeper levels of talk. 

Starting a Conversation

The hardest part when initiating friendships and productive business networks is to start the conversation. It can be very difficult, especially when you're introducing yourself to a stranger. Below are some tips in starting a conversation:

• Understand what holds you back
• Know what you have to offer
• Be interested in people
• Cultivate the attitude that meeting people is an enriching experience
• Create an arsenal of conversation starters
• Relax and be yourself

The Four Levels of Conversation

The real art of conversation is not only saying the right thing at the right place but also leaving the wrong things unsaid at a tempting moment. There is 4 levels f conversation based on the degree and amount of personal disclosure are:

• Small talk
• Fact disclosure
• Viewpoints and opinions
• Personal feelings

Module Five – Moving the Conversation Along

• Asking for examples
• Using repetition
• Using summary questions
• Asking for clarity and completeness

Module Six - Remembering Names

Addressing people by their name indicates respect. Remembering their names means you want to cultivate fruitful friendships and working partnerships.

Creating a Powerful Introduction

There are three important steps when introducing yourself effectively; these are:

• Project warmth and confidence
• State your first name and your last name
• When the other person has given their name, repeat it in acknowledgment

Using Mnemonics

One technique that has proven itself in helping improve recall is the use of mnemonics. The process involves organizing and clustering things and ideas into meaningful data.

Uh-Oh… I’ve Forgotten Your Name

Finding yourself in a situation where another person says “hi” to us, but we have no idea who is talking to us can be awkward. To avoid these situations, it is recommended that you:

• Understand why you forget names
• Ask a third party
• Ask for a card
• Introduce other people to them
• Be honest

Module Seven – Influencing Skills

The skill of influencing others is an asset, especially for those who are selling products and ideas. Nobody has the power to control people to buy from them. The next best thing is to have the skill to persuade them into buying.

Seeing the Other Side

The first step in influencing other people is by understanding how their mind works by entering their world. This means setting aside your opinions and looking at the situation from another person’s perspective.

Building a Bridge

Bridge building is essential for increasing rapport and affinity between people. It makes it easier for the other party to feel at ease when talking to you by creating an atmosphere of trust.

Giving in Without Giving Up

Issues are rarely black and white. In these cases, finding a compromise is the best decision. When trying to influence others, it is best that you first make some concessions. A person who is willing to “give in” from time to time is considered a person who is realistic and sincere.

Module Eight – Bringing People to Your Side

In the earlier module, we discussed the different ways on how you can increase your influence over other people. In this part of the course, we will discuss this further and learn how we could use persuasive techniques of appealing to a person’s emotions and reason.

A Dash of Emotion

Emotions have always been a major driving force on a person’s behavior. This is why advertisers always appeal to emotions all the time. Below are some of the things you should remember when adding a dash of emotion to your communication:

• Focus on positive emotions as benefits
• Focus on a negative emotion, and then add a call to action
• Show that it’s personal

Plenty of Facts

Not all people can be swayed by emotions. Some situations require an appeal to the mind instead of the heart. To do this, you must base your reasoning on facts. Facts make for powerful, persuasive arguments since these can't be disputed.

Bringing it All Together

To get the best results, appeal to their emotions, and use facts to substantiate your arguments. This is a complete approach since you are appealing to both their heart and mind.

Module Nine - Sharing your Opinions

Social situations require a contribution from everybody. This situation allows you to share your opinion or present your personality to the world. In this module, you will learn the different skills you can use in sharing your opinion.

Using I-Messages

This message focuses on you as the speaker. When you use I-messages, you take responsibility for your own feelings.

Disagreeing Constructively

No two people are alike. And no matter the similarities, there is bound to be a point of disagreement. When you find yourself at the opposite side of the discussion, it is important that you keep your arguments constructive.

Building Consensus

Consensus means unanimous agreement on an area of contention. It is the ideal resolution of bargaining. Finding a middle ground or a win-win situation enables both parties to find a resolution to their disagreement, and better yet, saving face.

Module Ten – Negotiation Basics

In this part of the Interpersonal Skills Online course, we will take a look into the basic negotiation skills that can help you find the best deal for you and the other party. We will be discussing the different stages of negotiation: preparation, opening, bargaining, and closing.

Preparation

Preparation is half the battle. Preparing gives you the ability to anticipate the other party’s move. To be better prepared, here are some tips:

• Research what is standard for the area
• Know your boundaries
• Step into their shoes
• Identify areas of bargaining
• Prepare yourself mentally, emotionally, and physically
• Set up the time and venue of the negotiations

Opening

Your opening sets the tone for the whole bargaining session. It is also crucial that you pay attention to how the other party opens the negotiation.

Bargaining

The heart of the negotiation process is the actual bargaining. There are instances both parties are not far apart when it comes to their demands, which makes bargaining easy. However, negotiations can be tricky when neither party is ready to concede their position.

Closing

It signifies the end of the negotiation process. You must ensure that you are leaving the bargaining table with an agreement that is satisfactory for both sides.

Module Eleven – Making an Impact

Making an impact is not only being able to give a lasting impression about yourself. It is giving a lingering “positive” impression on the people you meet. In this module, we will discuss the different ways of making a positive impact on people.

• Creating a Powerful First Impression
• Assessing a situation
• Being zealous without being offensive

Module Twelve – Wrapping Up

Recognition & Accreditation

The Interpersonal Communication online course is globally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses presented by Courses For Success are provided in a unique step by step format allowing students to quickly and easily complete them. A certificate of completion is awarded to all students who complete the course. Courses For Success is committed to ensuring high completion rates and maintaining 100% student satisfaction.

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