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About This Course
What you will learn - Learn How To Provide And Receive Feedback Effectively
  • Sending the Right Message
  • Managing Your Messages
  • Silent Messages
  • Making Connections
  • Competence Questionnaire
  • Developing Confidence
  • EDR and ADR
  • Setting Standards
Get BIG Savings with our Giving Effective Feedback Online Bundle, 5 Certificate Courses
  1. Giving Effective Feedback
  2. Active Listening
  3. Communication Strategies
  4. Employee Dispute Resolution: Mediation through Peer Review
  5. Performance Management - Managing Employee Performance
1. Giving Effective Feedback: Learn How To Provide And Receive Feedback Effectively

It can be really tough to say what needs to be said. How do you tell your best friend that they have broccoli in their teeth? How do you tell your boss that he always mispronounces a particular client’s name? The answer is in a few simple tools and techniques.

Feedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.

In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You’ll also learn some tips for receiving feedback.

2. Active Listening: Learn the Basics of Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.

In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.

3. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

4. Employee Dispute Resolution: Mediation through Peer Review: Learn About The Peer Review Process

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.

5. Performance Management - Managing Employee Performance: Motivate Employees To Go Beyond Their Best

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Show More Hide
Units of Study

Receive Lifetime Access to Course Materials, so you can review at any time.

Giving Effective Feedback Online 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Giving Effective Feedback Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Definitions

  •     Food for Thought
  •     When Feedback is Needed
  •     Scenario One
  •     Scenario Two
  •     Scenario Three
  •     Scenario Four
  •     Scenario Five
  •     Scenario Six
  •     Scenario Seven

Session 3: Speaking Clearly

  •     Being Descriptive

Session 4: Communication Strategies

  •     Introduction
  •     Questioning Skills
  •     Good Questions: Open-Ended Questions
  •     Good Questions: Hypothetical Open Questions
  •     Good Questions: Appropriate Closed Questions
  •     Good Questions: Third-Person Questions
  •     Poor Questions: Loaded Questions
  •     Poor Questions: Leading Questions
  •     Probing
  •     Probing Techniques
  •     Non-Verbal Messages
  •     Sending the Right Message
  •     Managing Your Messages
  •     Voice
  •     Qualities of a Good Voice
  •     Interpretation Exercise

Session 5: Characteristics of Effective Feedback

  •     Introduction
  •     Informal Feedback Framework
  •     State Your Case
  •     Pre-Assignment Review

Session 6: Receiving Feedback Graciously

  •     Receiving Feedback Graciously

Session 7: Testing the Waters

  •     Scenario One
  •     Scenario Two
  •     Scenario Three

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate In Active Listening Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Active Listening

  • What is Active Listening?
  • Responding to Feelings
  • Reading Cues
  • Demonstrating Listening
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

 Session 3: Body Language Basics

  • Silent Messages
  • Making Connections

 Session 4: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Demonstrating Empathy
  • Creating the Right Mindset
  • Reframing the Situation
  • Establishing Positive Intent
  • Maintaining Focus
  • Being Genuine
  • Considering Your Purpose
  • Making Connections
  • Constructing Your Response

 Session 5: Encouraging Conversation

  • What Is Said and What Is Heard
  • The Ladder of Inference, Part One
  • The Ladder of Inference, Part Two
  • The Ladder of Inference, Part Three
  • The Ladder of Inference, Part Four
  • Reflection: Using Your Own Experiences as a Resource
  • Asking Questions, Part One
  • Asking Questions, Part Two
  • Probing Techniques, Part One
  • Probing Techniques, Part Two
  • Paraphrasing Techniques
  • Echoing Techniques

 Session 6: Building Relationships

  • Building Common Ground
  • Finding Common Ground
  • Using Humor
  • NLP Tips and Tricks
  • Associated or Dissociated
  • Towards or Away From
  • Match/Mismatch

 Session 7: Getting Over Listening Roadblocks

  • Problems

Course 3 - Certificate In Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Employee Dispute Resolution: Mediation through Peer Review Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Peer Review?

  •     Defining Peer Review
  •     EDR and ADR
  •     Objectives of Peer Review
  •     Peer Review Roles
  •     When to Use Peer Review

Session 3: Initiating the Proces

  •     The First Three Stages
  •     The Employee’s Role
  •     The Grievance Form
  •     The Manager’s Role
  •     Obtaining Witness Statements
  •     Other Documents
  •     Making Connections
  •     Record of Disciplinary Action

Session 4: The Peer Review Panel

  •     Appointing a Facilitator
  •     The Facilitator's Responsibilities
  •     Ensuring Fairness
  •     Choosing the Panel
  •     Choosing the Panel
  •     Making Connections: Case Study One
  •     Case Study Two
  •     Case Study Three
  •     Case Study Four
  •     The Panel's Contract
  •     The Panel’s Role and Responsibilities

Session 5: Asking Questions

  •     Asking Good Questions
  •     Open Questions vs. Closed Questions
  •     Closed Questions
  •     Open Questions
  •     Overcoming Closed Questions
  •     Probing
  •     Results of Probing
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Pushing My Buttons
  •     Part Two

Session 6: The Peer Review Process

  •     Preparing for the Hearing
  •     Group Work
  •     Deciding the Question
  •     Making Connections
  •     The Hearing
  •     Making the Decision
  •     Questions to Ask
  •     Voting
  •     The Decision
  •     About Recommendations

Session 7: Panel Walkthrough

  •     Preparation
  •     Role One: Aaron Mayfield (Employee)
  •     Role One: Aaron Mayfield (Employee)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Three: Lucinda Donalds (Witness)
  •     Role Three: Lucinda Donalds (Witness)
  •     Panel Presentation
  •     Decision Time

Session 8: Why Does the Process Fail?

  •     Key Factors
  •     The Importance of Transparency
  •     Key Skills

Session 9: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Performance Management - Managing Employee Performance Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Questions

 Session 2: The Shared Management Model

  • What is Performance Management?
  • The Rake
  • The Shared Management Model
  • About The Shared Management Model

 Session 3: Setting Goals

  • Setting Goals with SPIRIT
  • Example: Improving My Performance
  • Getting Into It

 Session 4: Phase I (Preparation)

  • Overview
  • Choosing the Right Person for the Job
  • Setting Standards
  • Effective Training
  • Coaching 101
  • What Coaching is Not
  • What Coaching is Really About
  • The Coaching Toolkit
  • The Coaching Formula
  • Checklist for Success

 Session 5: Phase II (Activation)

  • Overview
  • Motivation
  • The Carrot
  • The Whip
  • The Plant
  • Motivation

 Session 6: Phase III, Part A (Ongoing Evaluation)

  • Overview
  • Characteristics of Effective Feedback
  • Case Study
  • Individual Exercise
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five
  • Accepting Criticism

 Session 7: Phase III, Part B (Formal Evaluation)

  • Overview
  • Causes of Poor Performance
  • Techniques for Success
  • What Not To Do
  • Case Study: What Upset John?
  • Questions
  • About Performance Reviews
  • Sample 1
  • Sample 2
  • Sample 3
  • Sample 4
  • Sample 5
  • Common Questions

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There
Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Requirements

Entry requirements:

Students must have basic literacy and numeracy skills.


Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.


Device requirements:

Students will need access to a computer/any device and the internet.

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with 5 courses, since then we have grown to over 10,000 online courses.

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Please also check the course summary, as a small selection of courses have limited access.

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Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.

Course Bundles

3-DAY SALE - ENDS 13 JULY

Giving Effective Feedback Online Bundle, 5 Certificate Courses

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Original price USD $1,995
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Current price USD $299

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Course Summary

  • Delivery: Online
  • Access: Unlimited Lifetime
  • Time: Study at your own pace
  • Duration: 6 to 8 hours per course
  • Assessments: Yes
  • Qualification: Certificate
About This Course
What you will learn - Learn How To Provide And Receive Feedback Effectively
  • Sending the Right Message
  • Managing Your Messages
  • Silent Messages
  • Making Connections
  • Competence Questionnaire
  • Developing Confidence
  • EDR and ADR
  • Setting Standards
Get BIG Savings with our Giving Effective Feedback Online Bundle, 5 Certificate Courses
  1. Giving Effective Feedback
  2. Active Listening
  3. Communication Strategies
  4. Employee Dispute Resolution: Mediation through Peer Review
  5. Performance Management - Managing Employee Performance
1. Giving Effective Feedback: Learn How To Provide And Receive Feedback Effectively

It can be really tough to say what needs to be said. How do you tell your best friend that they have broccoli in their teeth? How do you tell your boss that he always mispronounces a particular client’s name? The answer is in a few simple tools and techniques.

Feedback is an essential element for our growth and development. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due.

In this course, you will learn about the essential elements of feedback, important communication techniques, and a framework for informal and formal feedback. You’ll also learn some tips for receiving feedback.

2. Active Listening: Learn the Basics of Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.

In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.

3. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

4. Employee Dispute Resolution: Mediation through Peer Review: Learn About The Peer Review Process

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.

5. Performance Management - Managing Employee Performance: Motivate Employees To Go Beyond Their Best

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Show More Hide
Units of Study

Receive Lifetime Access to Course Materials, so you can review at any time.

Giving Effective Feedback Online 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Giving Effective Feedback Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Definitions

  •     Food for Thought
  •     When Feedback is Needed
  •     Scenario One
  •     Scenario Two
  •     Scenario Three
  •     Scenario Four
  •     Scenario Five
  •     Scenario Six
  •     Scenario Seven

Session 3: Speaking Clearly

  •     Being Descriptive

Session 4: Communication Strategies

  •     Introduction
  •     Questioning Skills
  •     Good Questions: Open-Ended Questions
  •     Good Questions: Hypothetical Open Questions
  •     Good Questions: Appropriate Closed Questions
  •     Good Questions: Third-Person Questions
  •     Poor Questions: Loaded Questions
  •     Poor Questions: Leading Questions
  •     Probing
  •     Probing Techniques
  •     Non-Verbal Messages
  •     Sending the Right Message
  •     Managing Your Messages
  •     Voice
  •     Qualities of a Good Voice
  •     Interpretation Exercise

Session 5: Characteristics of Effective Feedback

  •     Introduction
  •     Informal Feedback Framework
  •     State Your Case
  •     Pre-Assignment Review

Session 6: Receiving Feedback Graciously

  •     Receiving Feedback Graciously

Session 7: Testing the Waters

  •     Scenario One
  •     Scenario Two
  •     Scenario Three

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate In Active Listening Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Active Listening

  • What is Active Listening?
  • Responding to Feelings
  • Reading Cues
  • Demonstrating Listening
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

 Session 3: Body Language Basics

  • Silent Messages
  • Making Connections

 Session 4: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Demonstrating Empathy
  • Creating the Right Mindset
  • Reframing the Situation
  • Establishing Positive Intent
  • Maintaining Focus
  • Being Genuine
  • Considering Your Purpose
  • Making Connections
  • Constructing Your Response

 Session 5: Encouraging Conversation

  • What Is Said and What Is Heard
  • The Ladder of Inference, Part One
  • The Ladder of Inference, Part Two
  • The Ladder of Inference, Part Three
  • The Ladder of Inference, Part Four
  • Reflection: Using Your Own Experiences as a Resource
  • Asking Questions, Part One
  • Asking Questions, Part Two
  • Probing Techniques, Part One
  • Probing Techniques, Part Two
  • Paraphrasing Techniques
  • Echoing Techniques

 Session 6: Building Relationships

  • Building Common Ground
  • Finding Common Ground
  • Using Humor
  • NLP Tips and Tricks
  • Associated or Dissociated
  • Towards or Away From
  • Match/Mismatch

 Session 7: Getting Over Listening Roadblocks

  • Problems

Course 3 - Certificate In Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Employee Dispute Resolution: Mediation through Peer Review Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Peer Review?

  •     Defining Peer Review
  •     EDR and ADR
  •     Objectives of Peer Review
  •     Peer Review Roles
  •     When to Use Peer Review

Session 3: Initiating the Proces

  •     The First Three Stages
  •     The Employee’s Role
  •     The Grievance Form
  •     The Manager’s Role
  •     Obtaining Witness Statements
  •     Other Documents
  •     Making Connections
  •     Record of Disciplinary Action

Session 4: The Peer Review Panel

  •     Appointing a Facilitator
  •     The Facilitator's Responsibilities
  •     Ensuring Fairness
  •     Choosing the Panel
  •     Choosing the Panel
  •     Making Connections: Case Study One
  •     Case Study Two
  •     Case Study Three
  •     Case Study Four
  •     The Panel's Contract
  •     The Panel’s Role and Responsibilities

Session 5: Asking Questions

  •     Asking Good Questions
  •     Open Questions vs. Closed Questions
  •     Closed Questions
  •     Open Questions
  •     Overcoming Closed Questions
  •     Probing
  •     Results of Probing
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Pushing My Buttons
  •     Part Two

Session 6: The Peer Review Process

  •     Preparing for the Hearing
  •     Group Work
  •     Deciding the Question
  •     Making Connections
  •     The Hearing
  •     Making the Decision
  •     Questions to Ask
  •     Voting
  •     The Decision
  •     About Recommendations

Session 7: Panel Walkthrough

  •     Preparation
  •     Role One: Aaron Mayfield (Employee)
  •     Role One: Aaron Mayfield (Employee)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Three: Lucinda Donalds (Witness)
  •     Role Three: Lucinda Donalds (Witness)
  •     Panel Presentation
  •     Decision Time

Session 8: Why Does the Process Fail?

  •     Key Factors
  •     The Importance of Transparency
  •     Key Skills

Session 9: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate In Performance Management - Managing Employee Performance Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Questions

 Session 2: The Shared Management Model

  • What is Performance Management?
  • The Rake
  • The Shared Management Model
  • About The Shared Management Model

 Session 3: Setting Goals

  • Setting Goals with SPIRIT
  • Example: Improving My Performance
  • Getting Into It

 Session 4: Phase I (Preparation)

  • Overview
  • Choosing the Right Person for the Job
  • Setting Standards
  • Effective Training
  • Coaching 101
  • What Coaching is Not
  • What Coaching is Really About
  • The Coaching Toolkit
  • The Coaching Formula
  • Checklist for Success

 Session 5: Phase II (Activation)

  • Overview
  • Motivation
  • The Carrot
  • The Whip
  • The Plant
  • Motivation

 Session 6: Phase III, Part A (Ongoing Evaluation)

  • Overview
  • Characteristics of Effective Feedback
  • Case Study
  • Individual Exercise
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five
  • Accepting Criticism

 Session 7: Phase III, Part B (Formal Evaluation)

  • Overview
  • Causes of Poor Performance
  • Techniques for Success
  • What Not To Do
  • Case Study: What Upset John?
  • Questions
  • About Performance Reviews
  • Sample 1
  • Sample 2
  • Sample 3
  • Sample 4
  • Sample 5
  • Common Questions

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There
Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Requirements

Entry requirements:

Students must have basic literacy and numeracy skills.


Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.


Device requirements:

Students will need access to a computer/any device and the internet.

FAQS

1.  Who are Courses For Success?

Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.

Our courses span across the following categories:

•Animal    

•Beauty    

•Business    

•Health & Fitness     

•Finance

•Lifestyle    

•IT & Software    

•Personal Development

•Teaching & Academics

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund policy.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!

4.  Are there any requirements to study this course?

No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.

5.  Do I require to have finished high school to complete this course?

No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.

6.  What if English is not my first language?

This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.

9.  When does this course start?

Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

13.  How long will my course take?

Course duration, is listed under Course Summary

14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."

Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"

ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer.

Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.

To pay via bank transfer contact us info@coursesforsuccess.com

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at info@coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Course Bundles

Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.

Course Bundles