Facilitation Skills Online Certificate Course

How to Lead Meetings and Discussions More Effectively

Facilitation Skills Online Certificate Course

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Facilitation Skills Online Certificate Course

The Facilitation Skills Online Certificate course focuses on fairness and creating an easy decision-making process. The course builds a comfortable environment through better facilitation. Our Facilitation Online courses can help any organization make better decisions, develop a strong understanding of facilitation, and how to facilitate small meetings.

Key Learning Objectives

  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Provide tips in choosing and preparing for facilitation
  • Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
  • Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
  • Define what interventions are, when they are appropriate and how to implement them

Facilitation Skills Online Course Requirements

The Facilitation Skills Online Certificate course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete.

To complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Facilitation Skills Online course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Facilitation Skills Online Certificate Course Outline

Module One - Getting Started

Module Two - Understanding Facilitation

Groups provide organizations the collective benefits of several individuals. However, a facilitator is required to get the most benefits from these groups. In this module, you will learn the basics of facilitation, the role of a facilitator, and when to use facilitation.

What is Facilitation?

Facilitation is directing people towards a common objective through proper leadership. It uses a mix of democracy, group involvement, and cooperation that’s not only focused on getting things done but also feeling good about it.

What is a Facilitator?

A facilitator is responsible for ensuring that group-centered are organized and focused on pre-determined objectives. They ensure that everyone's contribution is heard and that all processes are productive.

When is Facilitation Appropriate?

  • To encourage group motivation, commitment, and confidence
  • To promote ownership of a task or issue among group members
  • To make the most of group knowledge, experience, and diversity
  • When there is more than one answer to a question, or one side to a story
  • When a person in power wants to be a participant
  • To identify possible challenges and inefficiencies in a process
  • When there are underlying tension and reservations among group members

When is Facilitation Least Appropriate?

  • When the best way to settle issues requires an executive decision
  • When the goal of a meeting is to inform, and no discussions are needed
  • When all concerned participants are unable to attend at the same time
  • During emergencies when a quick decision must be made

Module Three - Process vs Content

In the Facilitation Skills Online Certificate course, we will also discuss process versus content and what should be a facilitator’s focus.

About Process

Process refers to how discussions are conducted regardless of the subject matter. The elements of a process include:

  • Meeting Flow
  • Participation
  • Communication
  • Roles
  • Power/Influence
  • Problem Solving Process
  • Decision Making Process
  • Group Atmosphere

About Content

Content refers to the focus of the discussion – the subject matter. This includes spoken words, non-verbal cues, and procedural variables. 

A Facilitator’s Focus

Facilitators should not only focus on processes but also with the creation of content. However, a facilitator is primarily process experts, they specialize in ensuring the steady flow of content and manage the flow of ideas.

Module Four - Laying the Groundwork

In this part of the Facilitation Online Certificate course, we discuss the different facilitated approaches; planning facilitated meetings and data collection.

Choosing a Facilitated Approach

When a Facilitated approach has been selected as the most appropriate, make sure that you follow these steps:

  • Explain to the participants about facilitators and the benefits they provide
  • Ensure that facilitators have the administration’s support
  • Select the best facilitator based on the situation. These people may come from within the organization or hire a professional

Planning for Facilitated Meeting

  • Ensure that the venue is comfortable and conducive to the meeting
  • Creation plans for helping participants break into smaller discussion groups
  • Set a time limit. Facilitated meetings must be planned and not be rushed
  • Prepare a facilitation plan
  • Make sure you know the objective of the meeting, group expectation, and profile of the participants
  • Document the process
  • Be psychologically prepared for the meeting

Tips for Collecting Data

  • Communicate with organizers with regards to their expectations from the meeting and you as a facilitator
  • Interview or survey participants ahead of time
  • Request documentation for previous group meetings
  • Research for any possible conflicts among participants
  • Get a firm grasp of the subject matter of the meeting

Module Five - Tuckman and Jensen's Model of Team Development

Change is not only limited to individuals; it can also be constant in groups. In this module, we will discuss the changes happening within groups and how this can help you become a more effective facilitator. We take a look into the Tuckman and Jensen’s Model of Team Development, one of the most widely used theories of group development.

Stage One: Forming

This is the initial stage of group development. The Forming state is also known as the orientation stage. During this stage, the facilitator must:

  • Establish rapport among group members
  • Encourage members to be comfortable with one another
  • Make everyone feel accepted in the group
  • Establish rules and guidelines for both task and relational behavior
  • Encourage the group to be comfortable with the organization

Stage Two: Storming

Conflict and disagreements within the group characterize this stage. In this stage, you need to clarify expectations, establish patterns, and create structure. During this stage, the facilitator must:

  • Defuse tensions
  • Promote positive communication in the group
  • Identify problems areas
  • Facilitate conflict resolution processes

Stage Three: Norming

This is the third stage of group development. These are the ideal results when the storming stage is addressed properly. The norming stage helps facilitators to:

  • Practice skills in identifying possible solutions
  • Define roles and expectations
  • Manage change
  • Help the group to reach a consensus

Stage Four: Performing

This represents the group’s ability to perform optimally. After the initial stages, the group can focus on the tasks at hand without the distractions. In this Facilitation Skills Online Certificate course, we will discuss how you, as a facilitator can guide your group into this stage.

Module Six - Building Consensus

The facilitated discussion aims to build a consensus where the goal is cooperative rather than competitive decision-making. In this module, we discuss the key skills required to build consensus.

Encouraging Participation

  • Provide guidelines and pointers for review to participants
  • Check that everybody in the group is comfortable before starting the meeting
  • Make a clear statement that everyone is encouraged participation, pointing out that this is critical to the meeting’s success
  • Acknowledge responses, ensure that you show you value each contribution to encourage further participation from all members in the group
  • Never condescend contributions from participants. Always be constructive in your replies.
  • Encourage participation by directing questions to everyone
  • Build on responses

Ways to do this Include:

  • Universalizing
  • Linking
  • Redirecting
  • Intentionally keep silent
  • Thanking the group

Gathering Information

  • Go-round
  • Break Out Groups
  • Brainstorming
  • Fishbowl

Presenting Information

  • Assign presentation and discussion times
  • Ensure that all sides on an issue is given equal discussion time
  • Use multi-media guides if possible

Synthesizing and Summarizing

  • Give the group the opportunity to summarize or synthesize for themselves
  • Ask group member/ group members to provide a summary
  • Offer your tentative synthesis/ summary and submit for the group’s clarification
  • Refer to the agenda or published documentation

Module Seven - Reaching a Decision Point

This part of the course discusses how you, as a facilitator, can help guide your group towards optimal decision-making.

Identifying the Options

  • Brainstorming – a highly effective process for generating as many ideas as possible in the shortest possible time
  • Round-robin – enables each member of the group the opportunity to contribute an idea
  • Facilitated SWOT analysis – a decision making strategy based on the organization’s strengths, weaknesses, opportunities, and threats

The following are just some of these ways:

  • Costs and benefits
  • Disagreeing parties’ interests
  • Foresight
  • Obstacles
  • Values

Choosing a Solution

  • Decide a criterion
  • Perform a survey on what options members like
  • Perform a survey on what options members don’t like

Using the Multi-option Technique

When developing solutions to an issue, options are not only limited to selecting the best one. You could also select several solutions and employ them simultaneously. This can be done by letting the group brainstorm several solutions. Your role as a facilitator is to help them select which options should be pursued further.

Module Eight - Dealing with Difficult People

One of the difficulties encountered by facilitators the presence of difficult people in a group. In this module of the Facilitation Skills Online Certificate course, we will discuss how to identify difficult people and how to handle this situation professionally.

Addressing Disruptions

  • Refocus the discussion on the agenda
  • Identify the intention behind the disruption and act accordingly
  • Establish ground rules and reiterate rules when necessary
  • If there are no rules against disruption, take this as an opportunity to set one

Common types of difficult people

  • Dominating
  • Aggressive
  • Quiet and non-participative
  • Overly talkative

Helping the group resolve issues on their own

  • Ignore
  • Promote direct feedback

Module Nine - Addressing Group Dysfunction

In this module, we will discuss how to recognize signs of group dysfunction and how to handle them.

Creating Ground Rules

  • How to make the most of the meeting
  • How to make a contribution to a discussion
  • How members should treat other members
  • Issues relating to confidentiality
  • How violations of ground rules would be addressed

Restating and Reframing Issues

  • Identify “hot buttons” into neutral ones
  • Reminding the group of larger/smaller goals
  • Changing a problem into workable terms
  • Approaching an issue from another perspective

Getting People Back on Track

  • Create checkpoints and constantly discuss progress
  • Reintroduce the correct topic
  • Ask the group to put on hold off-topics for later discussion
  • Ask the group if they find the discussion to help meet their objective
  • Ignore off-topic discussion and redirect the group to the correct topic

Module Ten - About Intervention

As a rule, facilitators must not inject themselves into the issuer or direct the flow of discussions. However, there are times when a facilitator must step when discussions are no longer productive. In this module, we will discuss when intervention is necessary, and when you should take action.

When Intervention may be Necessary

  • To help the group achieve their goals
  • To protect the group process
  • To prevent further escalation of an issue
  • To sample “skills” to the group

When to Intervene

  • When the group is not producing the desired results
  • When the group is moving to the next agenda without realizing and important point
  • The group continues to follow a negative pattern
  • Something unethical is going on in the group
  • A dominant person is affecting the group process
  • Misunderstanding between group members
  • When you perceive tension and suspiciousness in the group

Level of Intervention

Interventions range from non-directive to directive, subtle to explicit. This helps you decide the proper response to different situations.

Module Eleven - Intervention Techniques

In this module, we will focus on these intervention techniques: use of processes, boomerang it back, and ICE it.

Using Your Processes

This intervention technique introduces a process that directly addresses the problem.

Boomerang it Back

This technique aims to resolve an issue by sending it back to the group for them to resolve.

ICE it

This intervention technique stands for Identify, Check for Agreement, and Evaluate how to resolve.

Module Twelve - Wrapping Up

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Soft Skills Courses

Want to improve your management or supervision skills? Great - Courses For Success can help with our range of supervisors and managers soft skills courses.

Module One - Getting Started

Module Two - Understanding Facilitation

  • What is facilitation?
  • What is a facilitator?
  • When is facilitation appropriate?

Module Three - Process vs Content

  • About process
  • About content
  • A facilitator's focus

Module Four - Laying the Groundwork

  • Choosing a facilitated approach
  • Planning for a facilitated meeting
  • Collecting data

Module Five - Tuckman and Jensen's Model of Team Development

  • Stage One - Forming
  • Stage Two - Storming
  • Stage Three - Norming
  • Stage Four - Performing

Module Six - Building Consensus

  • Encouraging participation
  • Gathering information
  • Presenting information
  • Synthesizing and Summarising

Module Seven - Reaching a Decision Point

  • Indentifying the options
  • Creating a short list
  • Choosing a solution
  • Using the multi-option technique

Module Eight - Dealing with Difficult People

  • Addressing disruptions
  • Common types of difficult people and how to handle them
  • Helping the group resolve issues on their own

Module Nine - Addressing Group Dysfunction

  • Using ground rules to prevent dysfunction
  • Restarting and reframing issues
  • Some of the ways of restarting and reframing includes
  • Getting people back on track

Module Ten - About Intervention

  • Why intervention may be necessary
  • When to intervene
  • Levels of intervention

Module Eleven - Intervention Techniques

  • Using your processes
  • Boomerang it back
  • ICE it - Identify, Check for agreement, Evaluate how to resolve

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
50%
4 star
32%
3 star
13%
2 star
6%
1 star
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(200)
Average rating 4 out of 5 stars

20 February 2020 01:49:46 AM

Great course

20 January 2020 12:13:19 PM

Very informative and easy to learn/absorb information.

13 January 2020 02:19:18 AM

very informative

16 November 2019 05:02:28 AM

Great Course

16 November 2019 04:58:39 AM

Great Course

16 November 2019 04:55:51 AM

Great Course

16 November 2019 04:55:19 AM

Great Course

16 November 2019 04:54:44 AM

Great Course

2 October 2019 11:08:46 PM

Interesting information broken down in an easily understood fashion.

31 July 2019 03:24:28 PM

Great course!

29 June 2019 02:18:51 PM

Great information, very well organized and in depth.

21 June 2019 01:54:42 AM

Two thumbs up!

21 June 2019 01:54:41 AM

great training

12 June 2019 03:03:29 AM

This was my first . class and it was easy to understood and to the point. The modules were not lengthy which makes it very nice.

7 June 2019 12:08:24 AM

This course was helpful in that it gave me information on different techniques to use to keep a group on track.

26 May 2019 11:51:19 PM

I found this course very insightful

12 April 2019 09:56:46 AM

Excellent Course

12 April 2019 09:53:55 AM

Very Good

12 April 2019 09:46:39 AM

Excellent Course

12 February 2019 09:36:30 AM

good short course.

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About this Course

Facilitation Skills Online Certificate Course

The Facilitation Skills Online Certificate course focuses on fairness and creating an easy decision-making process. The course builds a comfortable environment through better facilitation. Our Facilitation Online courses can help any organization make better decisions, develop a strong understanding of facilitation, and how to facilitate small meetings.

Key Learning Objectives

  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Provide tips in choosing and preparing for facilitation
  • Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
  • Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
  • Define what interventions are, when they are appropriate and how to implement them

Facilitation Skills Online Course Requirements

The Facilitation Skills Online Certificate course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete.

To complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Facilitation Skills Online course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Facilitation Skills Online Certificate Course Outline

Module One - Getting Started

Module Two - Understanding Facilitation

Groups provide organizations the collective benefits of several individuals. However, a facilitator is required to get the most benefits from these groups. In this module, you will learn the basics of facilitation, the role of a facilitator, and when to use facilitation.

What is Facilitation?

Facilitation is directing people towards a common objective through proper leadership. It uses a mix of democracy, group involvement, and cooperation that’s not only focused on getting things done but also feeling good about it.

What is a Facilitator?

A facilitator is responsible for ensuring that group-centered are organized and focused on pre-determined objectives. They ensure that everyone's contribution is heard and that all processes are productive.

When is Facilitation Appropriate?

  • To encourage group motivation, commitment, and confidence
  • To promote ownership of a task or issue among group members
  • To make the most of group knowledge, experience, and diversity
  • When there is more than one answer to a question, or one side to a story
  • When a person in power wants to be a participant
  • To identify possible challenges and inefficiencies in a process
  • When there are underlying tension and reservations among group members

When is Facilitation Least Appropriate?

  • When the best way to settle issues requires an executive decision
  • When the goal of a meeting is to inform, and no discussions are needed
  • When all concerned participants are unable to attend at the same time
  • During emergencies when a quick decision must be made

Module Three - Process vs Content

In the Facilitation Skills Online Certificate course, we will also discuss process versus content and what should be a facilitator’s focus.

About Process

Process refers to how discussions are conducted regardless of the subject matter. The elements of a process include:

  • Meeting Flow
  • Participation
  • Communication
  • Roles
  • Power/Influence
  • Problem Solving Process
  • Decision Making Process
  • Group Atmosphere

About Content

Content refers to the focus of the discussion – the subject matter. This includes spoken words, non-verbal cues, and procedural variables. 

A Facilitator’s Focus

Facilitators should not only focus on processes but also with the creation of content. However, a facilitator is primarily process experts, they specialize in ensuring the steady flow of content and manage the flow of ideas.

Module Four - Laying the Groundwork

In this part of the Facilitation Online Certificate course, we discuss the different facilitated approaches; planning facilitated meetings and data collection.

Choosing a Facilitated Approach

When a Facilitated approach has been selected as the most appropriate, make sure that you follow these steps:

  • Explain to the participants about facilitators and the benefits they provide
  • Ensure that facilitators have the administration’s support
  • Select the best facilitator based on the situation. These people may come from within the organization or hire a professional

Planning for Facilitated Meeting

  • Ensure that the venue is comfortable and conducive to the meeting
  • Creation plans for helping participants break into smaller discussion groups
  • Set a time limit. Facilitated meetings must be planned and not be rushed
  • Prepare a facilitation plan
  • Make sure you know the objective of the meeting, group expectation, and profile of the participants
  • Document the process
  • Be psychologically prepared for the meeting

Tips for Collecting Data

  • Communicate with organizers with regards to their expectations from the meeting and you as a facilitator
  • Interview or survey participants ahead of time
  • Request documentation for previous group meetings
  • Research for any possible conflicts among participants
  • Get a firm grasp of the subject matter of the meeting

Module Five - Tuckman and Jensen's Model of Team Development

Change is not only limited to individuals; it can also be constant in groups. In this module, we will discuss the changes happening within groups and how this can help you become a more effective facilitator. We take a look into the Tuckman and Jensen’s Model of Team Development, one of the most widely used theories of group development.

Stage One: Forming

This is the initial stage of group development. The Forming state is also known as the orientation stage. During this stage, the facilitator must:

  • Establish rapport among group members
  • Encourage members to be comfortable with one another
  • Make everyone feel accepted in the group
  • Establish rules and guidelines for both task and relational behavior
  • Encourage the group to be comfortable with the organization

Stage Two: Storming

Conflict and disagreements within the group characterize this stage. In this stage, you need to clarify expectations, establish patterns, and create structure. During this stage, the facilitator must:

  • Defuse tensions
  • Promote positive communication in the group
  • Identify problems areas
  • Facilitate conflict resolution processes

Stage Three: Norming

This is the third stage of group development. These are the ideal results when the storming stage is addressed properly. The norming stage helps facilitators to:

  • Practice skills in identifying possible solutions
  • Define roles and expectations
  • Manage change
  • Help the group to reach a consensus

Stage Four: Performing

This represents the group’s ability to perform optimally. After the initial stages, the group can focus on the tasks at hand without the distractions. In this Facilitation Skills Online Certificate course, we will discuss how you, as a facilitator can guide your group into this stage.

Module Six - Building Consensus

The facilitated discussion aims to build a consensus where the goal is cooperative rather than competitive decision-making. In this module, we discuss the key skills required to build consensus.

Encouraging Participation

  • Provide guidelines and pointers for review to participants
  • Check that everybody in the group is comfortable before starting the meeting
  • Make a clear statement that everyone is encouraged participation, pointing out that this is critical to the meeting’s success
  • Acknowledge responses, ensure that you show you value each contribution to encourage further participation from all members in the group
  • Never condescend contributions from participants. Always be constructive in your replies.
  • Encourage participation by directing questions to everyone
  • Build on responses

Ways to do this Include:

  • Universalizing
  • Linking
  • Redirecting
  • Intentionally keep silent
  • Thanking the group

Gathering Information

  • Go-round
  • Break Out Groups
  • Brainstorming
  • Fishbowl

Presenting Information

  • Assign presentation and discussion times
  • Ensure that all sides on an issue is given equal discussion time
  • Use multi-media guides if possible

Synthesizing and Summarizing

  • Give the group the opportunity to summarize or synthesize for themselves
  • Ask group member/ group members to provide a summary
  • Offer your tentative synthesis/ summary and submit for the group’s clarification
  • Refer to the agenda or published documentation

Module Seven - Reaching a Decision Point

This part of the course discusses how you, as a facilitator, can help guide your group towards optimal decision-making.

Identifying the Options

  • Brainstorming – a highly effective process for generating as many ideas as possible in the shortest possible time
  • Round-robin – enables each member of the group the opportunity to contribute an idea
  • Facilitated SWOT analysis – a decision making strategy based on the organization’s strengths, weaknesses, opportunities, and threats

The following are just some of these ways:

  • Costs and benefits
  • Disagreeing parties’ interests
  • Foresight
  • Obstacles
  • Values

Choosing a Solution

  • Decide a criterion
  • Perform a survey on what options members like
  • Perform a survey on what options members don’t like

Using the Multi-option Technique

When developing solutions to an issue, options are not only limited to selecting the best one. You could also select several solutions and employ them simultaneously. This can be done by letting the group brainstorm several solutions. Your role as a facilitator is to help them select which options should be pursued further.

Module Eight - Dealing with Difficult People

One of the difficulties encountered by facilitators the presence of difficult people in a group. In this module of the Facilitation Skills Online Certificate course, we will discuss how to identify difficult people and how to handle this situation professionally.

Addressing Disruptions

  • Refocus the discussion on the agenda
  • Identify the intention behind the disruption and act accordingly
  • Establish ground rules and reiterate rules when necessary
  • If there are no rules against disruption, take this as an opportunity to set one

Common types of difficult people

  • Dominating
  • Aggressive
  • Quiet and non-participative
  • Overly talkative

Helping the group resolve issues on their own

  • Ignore
  • Promote direct feedback

Module Nine - Addressing Group Dysfunction

In this module, we will discuss how to recognize signs of group dysfunction and how to handle them.

Creating Ground Rules

  • How to make the most of the meeting
  • How to make a contribution to a discussion
  • How members should treat other members
  • Issues relating to confidentiality
  • How violations of ground rules would be addressed

Restating and Reframing Issues

  • Identify “hot buttons” into neutral ones
  • Reminding the group of larger/smaller goals
  • Changing a problem into workable terms
  • Approaching an issue from another perspective

Getting People Back on Track

  • Create checkpoints and constantly discuss progress
  • Reintroduce the correct topic
  • Ask the group to put on hold off-topics for later discussion
  • Ask the group if they find the discussion to help meet their objective
  • Ignore off-topic discussion and redirect the group to the correct topic

Module Ten - About Intervention

As a rule, facilitators must not inject themselves into the issuer or direct the flow of discussions. However, there are times when a facilitator must step when discussions are no longer productive. In this module, we will discuss when intervention is necessary, and when you should take action.

When Intervention may be Necessary

  • To help the group achieve their goals
  • To protect the group process
  • To prevent further escalation of an issue
  • To sample “skills” to the group

When to Intervene

  • When the group is not producing the desired results
  • When the group is moving to the next agenda without realizing and important point
  • The group continues to follow a negative pattern
  • Something unethical is going on in the group
  • A dominant person is affecting the group process
  • Misunderstanding between group members
  • When you perceive tension and suspiciousness in the group

Level of Intervention

Interventions range from non-directive to directive, subtle to explicit. This helps you decide the proper response to different situations.

Module Eleven - Intervention Techniques

In this module, we will focus on these intervention techniques: use of processes, boomerang it back, and ICE it.

Using Your Processes

This intervention technique introduces a process that directly addresses the problem.

Boomerang it Back

This technique aims to resolve an issue by sending it back to the group for them to resolve.

ICE it

This intervention technique stands for Identify, Check for Agreement, and Evaluate how to resolve.

Module Twelve - Wrapping Up

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Soft Skills Courses

Want to improve your management or supervision skills? Great - Courses For Success can help with our range of supervisors and managers soft skills courses.

Module One - Getting Started

Module Two - Understanding Facilitation

  • What is facilitation?
  • What is a facilitator?
  • When is facilitation appropriate?

Module Three - Process vs Content

  • About process
  • About content
  • A facilitator's focus

Module Four - Laying the Groundwork

  • Choosing a facilitated approach
  • Planning for a facilitated meeting
  • Collecting data

Module Five - Tuckman and Jensen's Model of Team Development

  • Stage One - Forming
  • Stage Two - Storming
  • Stage Three - Norming
  • Stage Four - Performing

Module Six - Building Consensus

  • Encouraging participation
  • Gathering information
  • Presenting information
  • Synthesizing and Summarising

Module Seven - Reaching a Decision Point

  • Indentifying the options
  • Creating a short list
  • Choosing a solution
  • Using the multi-option technique

Module Eight - Dealing with Difficult People

  • Addressing disruptions
  • Common types of difficult people and how to handle them
  • Helping the group resolve issues on their own

Module Nine - Addressing Group Dysfunction

  • Using ground rules to prevent dysfunction
  • Restarting and reframing issues
  • Some of the ways of restarting and reframing includes
  • Getting people back on track

Module Ten - About Intervention

  • Why intervention may be necessary
  • When to intervene
  • Levels of intervention

Module Eleven - Intervention Techniques

  • Using your processes
  • Boomerang it back
  • ICE it - Identify, Check for agreement, Evaluate how to resolve

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(200)
Average rating 4 out of 5 stars
5 star
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4 star
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3 star
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2 star
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1 star
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20 February 2020 01:49:46 AM

Great course

20 January 2020 12:13:19 PM

Very informative and easy to learn/absorb information.

13 January 2020 02:19:18 AM

very informative

16 November 2019 05:02:28 AM

Great Course

16 November 2019 04:58:39 AM

Great Course

16 November 2019 04:55:51 AM

Great Course

16 November 2019 04:55:19 AM

Great Course

16 November 2019 04:54:44 AM

Great Course

2 October 2019 11:08:46 PM

Interesting information broken down in an easily understood fashion.

31 July 2019 03:24:28 PM

Great course!

29 June 2019 02:18:51 PM

Great information, very well organized and in depth.

21 June 2019 01:54:42 AM

Two thumbs up!

21 June 2019 01:54:41 AM

great training

12 June 2019 03:03:29 AM

This was my first . class and it was easy to understood and to the point. The modules were not lengthy which makes it very nice.

7 June 2019 12:08:24 AM

This course was helpful in that it gave me information on different techniques to use to keep a group on track.

26 May 2019 11:51:19 PM

I found this course very insightful

12 April 2019 09:56:46 AM

Excellent Course

12 April 2019 09:53:55 AM

Very Good

12 April 2019 09:46:39 AM

Excellent Course

12 February 2019 09:36:30 AM

good short course.

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Delivery Method

Online - Certificate

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Course Summary

Course ID: 020FS
Delivery Mode: Online
Access: Unlimited lifetime
Time: Self paced
Duration: 6 Hours
Qualification: Certificate

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