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Certificate in Being an Administrative Medical Assistant Online Course

Start a Career as an Administrative Medical Assistant

Discover How to be a Successful Administrative Medical Assistant

Learn what it takes to have a successful career as an administrative medical assistant in the exciting and high-demand world of healthcare

In this course, you’ll master the basics of scheduling patients’ appointments, surgeries, and hospital admissions. In addition, you’ll discover how to create, maintain, and file medical charts. You’ll also find out how to verify patients’ insurance, create encounter forms (charge tickets), post charges, obtain pre-authorizations from insurers, and schedule return visits.

After that, we’ll go behind the scenes as you learn how to apply diagnostic and procedure codes to patients’ accounts and bill their insurance companies. Next, we’ll explore additional accounts receivable tasks including posting payments and adjustments, billing secondary insurance, and following up on unpaid insurance claims. You’ll also learn what a day sheet is, why it’s important, and how to keep track of all your patient accounts on a daily, monthly, and yearly basis.

Finally, we’ll delve into the basics of keeping a medical office running smoothly—from ordering supplies to scheduling staff meetings and making travel arrangements.

If you’re organized, you’re a “people person,” and you’re interested in a secure job in the healthcare field, a career as an administrative medical assistant may be just what you’re looking for.  This Medical Assistant Online Course will set you on the path to that career and help you determine which aspect of medical information management—from patient contact to billing and coding—suits you best.

Course Fast Facts:

  • Only 6 weeks to complete this course
  • Approximately only 2 to 4 hours per week of study is required
  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You can download printer friendly course material or save for viewing off line
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete Being an Administrative Medical Assistant Online Course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

There are 12 units of study

The Medical Office and Administrative Medical Assistant
Looking for a fun, challenging job that’s always in demand? If so, AMA (administrative medical assisting) may be just the field for you! In this lesson, we’ll look at the exciting job opportunities for AMAs, the variety of careers they can choose from, and the different settings where they can work.
Ethics, the Law, and HIPAA
The law and medicine go hand-in-hand—so today we’ll look at the laws you’ll want to know if you become an AMA. We’ll cover everything from contracts to malpractice, and delve into HIPAA (a federal act that affects everyone in the health care field). In addition, we’ll take a quick peek at ethics and medical office etiquette.
Computers and Office Equipment
Today we’ll explore the office equipment and computer hardware you’re likely to use as an AMA. In addition, we’ll delve into software—both standard office programs and the specialized software we use in the field of medical information management.

Filing Processes and Equipment
If you think filing is a bore, this lesson will change your mind. You’ll discover what the rainbow of colored stickers on a medical file means, and you’ll even practice creating a patient chart yourself. You’ll also find out why medical offices love lateral files, and you’ll master the tricky rules of alphabetizing. (Yes, it’s more challenging than it looks!)
Records Management
Now that you’re an expert on the outside of a patient chart, it’s time to look inside. Today you’ll find out which forms go in a medical record, and just where you’ll put each one. In addition, you’ll learn about two styles of note-taking: SOAP and CHEDDAR. And finally, you’ll delve into the topic of medical record audits and find out the legal way to correct a patient’s chart.

Appointment Scheduling, Check-In, and Check-Out
It’s time to introduce the star of our show: the patient. Today you’ll learn everything about what we call a patient encounter. We’ll start by talking about the phone skills you can use to make appointments, handle questions, and soothe angry callers. Next, we’ll flip open the appointment book and explore the tricks for scheduling patients easily and efficiently. And finally, we’ll follow a patient’s visit from start to finish, and see how many tasks an AMA does during that appointment.
Reception Area Tasks and Communication Skills
We’ll start this lesson in the waiting room, where you’ll learn more about the tasks a receptionist handles—from opening and closing a medical office to keeping the reception area ship-shape. After that, we’ll talk about some barriers to communicating effectively with patients, and you’ll discover ways to overcome them. We’ll end our lesson by looking at one of the fun and creative jobs that AMAs do: creating informational brochures and teaching aids.

Medical Insurance Basics
Medicare, Medicaid, managed care, commercial insurance—what does it all mean? In today’s lesson, you’ll find out! First, you’ll learn the meaning of terms like managed care, capitation, and fee-for-service.  Next, we’ll explore government programs like Medicare, Medicaid, Workers’ Compensation, and TRICARE. By the time you’re done, you’ll have a good feel for the many types of insurance an AMA handles every day.
The Medical Insurance Claim Form
Did you ever study an insurance claim form? If so, you know it contains dozens of mysterious questions and checkboxes. Well, today you’ll come face-to-face with one of these claim forms—and conquer it. By the end of our lesson, you’ll know how to fill in each field of the CMS-1500 claim form. In fact, you’ll even get to try it yourself!

Diagnostic Coding
Medical coding is a hot field for AMAs, so it’s a great specialty if you’re looking for job security. In today’s lesson, we’ll take a quick look at diagnostic coding and see why it’s both fun and challenging. We’ll take a tour through the ICD-9-CM, talk about the detective work involved in abstracting a diagnostic statement, and explore the steps of coding a diagnosis.

Procedural Coding
We’ll finish up our tour of medical coding today with an overview of procedural coding. First, you’ll learn all about a manual called the CPT and discover how to use it to code everything from surgeries to X-rays to acupuncture. After that, we’ll examine a second manual called the HCPCS (“hix-pix”), which contains codes for ambulances, root canals, and much more. We’ll also delve into anesthesia coding, a tricky but rewarding sub-specialty.

The Business Office
In our final lesson, we’ll visit the business office and talk about how AMAs keep track of the money coming in and going out. In addition, we’ll look at inventory control and supply ordering—two crucial jobs that help keep a medical office running smoothly. Finally, we’ll talk about managing a payroll and investigate several jobs that fall under the umbrella of human resources.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

Thank you for the practical exercises you provided throughout this lesson. I appreciated this lesson as it was very new to me. I just went on an interview for a medical records position at our County Public Health Department. I was surprised as part of my interview they had me perform the exact assignment that you had us complete; I had to alphabetize about 20 names. Thank you for all the great information you have provided us thus far. I have already picked apart pieces to add to my resume and will hopefully have a concrete decision regarding my career path by the end of the course.

As a former medical assistant I found the course to be rewarding and memorable. I thank you very much for taking me down memory lane. I have recommended this ed2go class to many of my friends. This was my second course and I am ready the go on the my third course. Keep up the good work. You did a very informative and rewarding job.

I want to thank you Ms. Dalgleish for this class and the time and energy you put in it to help us see, find and understand the lessons. Your lay out, illustrations and examples were great. I always wanted some knowledge of just what goes on in the medical office. I passed my exam with a 100%. This was my 5th online medical class and I hope to take many more. Your class was not only informative but also interesting. I love to learn and you did a great job in teaching. Please make more medical classes available. You are a great teacher and I hope to take more classes with you as the instructor.

Thank you ever so much for taking the time out of your busy schedule to teach this class. This particular class was exactly what I needed to get an overall view of the medical administrative part of this field. The material that you provided is just a wealth of information, and your teaching style is very effective. I have printed all of my lessons, and have made note of all of the valuable supplemental resources that you provided. Some good news as well...I recently interviewed for two positions at my local hospital (affiliated with the cancer clinic where I volunteer)! Your class gave me that extra bit of knowledge and confidence that I needed to even apply for the positions! I will continue my education in this field, and I want to sincerely thank you once again for making this valuable education venue possible.

This particular class was exactly what I needed to get an overall view of the medical administrative part of this field. The material that you provided is just a wealth of information, and your teaching style is very effective. I recently interviewed for two positions at my local hospital (affiliated with the cancer clinic where I volunteer)! Your class gave me that extra bit of knowledge and confidence that I needed to even apply for the positions! I will continue my education in this field, and I want to sincerely thank you once again for making this valuable education venue possible.

This course has cleared up all my confusion about billing and the medical office environment. I took several courses at a local community college, and even though I excelled in grades, it didn't make sense. The professor uses everyday language as a door opener and eased us through any intimidation of learning something new. The instructions were clear and concise and encouraging to learn more. Thank you.

I am 44 years old and hold an MA and a BA. I recently took a nearly year-long Medical Coding course at a local Community College. This course and Ms. Dalgleish's teaching methods was better than the Medical Coding course I took. I learned more and developed more of an excitement for the field with this course and the materials presented. I strongly recommend this course and this online learning company to anyone thinking of learning and growing.

I enjoyed this first class. It met my expectations of an online class and kept my interest up. I enjoyed the format of the class and was quite intrigued by some of the other students take on the class and the questions that were posed in the discussion areas.

To an online class participant first-timer like me, I now find taking web classes as a worthwhile endeavor to partake. The instructor’s overall approach displayed an excellent mastery of the subject being taught, a genuine showcase of knowledge and experience-bound skills in the field of administrative medical assisting (and more) and lastly, a good demonstration of an inexhaustible pool of patience.

While taking this course I got a new job working in the office of a Periodontist. Although my background in hospitality management and HR were helpful in getting the job, much of what I learned in this online class helped to make my first few weeks easier--and made me look more impressive to my new employer. Thank you very much for that.

Through well-crafted lessons, expert online instruction and interaction with your tutor, participants in these courses gain valuable knowledge at their convenience. They have the flexibility to study at their own pace combined with enough structure and support to complete the course. And they can access the classroom 24/7 from anywhere with an Internet connection.

New sessions of each course run every month. They last six weeks, with two new lessons being released weekly (for a total of 12). The courses are entirely Web-based with comprehensive lessons, quizzes, and assignments. A dedicated professional instructor facilitates every course; pacing learners, answering questions, giving feedback, and facilitating discussions.

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Course Summary

Course ID No.: 007BAAMAOC
Delivery Mode: Online
Course Access: 6-8 weeks
Tutor Support: Yes
Time required: 24 Hours
Assessments: Yes
Qualification: Certificate

Start Dates

This course is available to begin on the following dates

  • 12 June
  • 17 July
  • 14 August
  • 11 September