Emotional Intelligence Online Certificate Course

Control Your Actions and Emotions in A Positive Way

Emotional Intelligence Online Certificate Course

NOW ONLY

US$249

Save US$150 (38%)
OFF RRP US$399
Get Info Pack

Emotional Intelligence Online Certificate Course

The Emotional Intelligence Online Certificate course will give you insight into the concept of emotional intelligence (EI).  Simply explained, EI is the capacity to appreciate one's own feelings. An understanding of EI also will give you a far greater perspective on how behaviors and motivations are influenced by emotion. While the term itself is relatively new, the concept itself has been in use from the early 20th century.

Our Emotional Intelligence Online Courses will give you an improved understanding of key management attributes. Self-management and self-awareness are two such soft skills that will develop. The emotional intelligence skills will lead to greater understanding and better control over your actions and emotions. This greater understanding will have a significantly constructive impact on both your professional and personal relationships.

Key Learning Objectives

  • Describe and practice the concept of self-management
  • Define and practice self-awareness
  • Effectively self-regulate, self-motivate and empathize
  • Have sufficient understanding of your emotions that you can use and manage them effectively
  • Improve your verbal communication with others
  • Successfully use non- verbal communication signals to communicate with others
  • Recognize the benefits of EI
  • Relate EI to your workplace experience
  • Balance optimism and pessimism
  • Effectively use your EI to impact others

Emotional Intelligence Online Course – Requirements

The Emotional Intelligence Online Certificate Course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Emotional Intelligence Online course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Emotional Intelligence Online Certificate Course - Outline

Module One - Getting Started

Module Two - What is Emotional Intelligence?

Emotional Intelligence affects every facet of your life. In this module, you will understand the root causes of emotions and how to use them in effectively identifying yourself and how to interact with others.

Self-Management

To achieve your overall career objectives or the objectives within a given task, you must clearly define the methods to carry out those activities. When mastering the art of self-management, here are five key points to remember:

  • Be consistent
  • Stick to the plan
  • Be accountable
  • Educate yourself
  • Stay physically fit

Self-Awareness

Self-awareness gives you the ability to accurately one’s skills. Knowledge, value, responsibilities. Being aware of one’s self is essential for one’s self-esteem but is also the first step in fully accepting change.

Self-Regulation

This refers to our ability to control one’s emotions, desires, and behaviors in order to achieve a positive outcome.

Self-Motivation

Self-motivation plays a major role in helping us excel in life. You must learn to motivate yourself because this is not something that others can do for you.

Empathy

Empathy is sharing the feelings of others or placing yourself in the shoes. In order for empathy to work, you must first be able to recognize, classify, and understand their own feelings.

Module Three – Skills in Emotional Intelligence

Developing successful Emotional Intelligence begins by understanding your emotions and their meanings. In this module, we will discuss the productive ways to manage emotions and use these to benefit yourself and others.

How to Accurately Perceive Emotions

Words only convey half of the message that people want to say. The tone, emotion tied to their words, is the other half. It is important that we focus on the message (verbally and non-verbally) in order to accurately detect the emotions of others.

Use Emotions to Facilitate Thinking

Personal feelings can have a profound effect on how we feel.  Happy mood makes everyday events more manageable. On the other hand, people not in a happy mood can feel that even the smallest situations are major.

Understand Emotional Meanings

Understanding the underlying reasons for how we are feeling is important to gauge yourself and help you interact with others internally.

Manage Emotions

It is not enough to know or understand emotions. Managing emotions is a conscious and active task. The overall goal is to create strategies that help you manage emotions to help you accomplish goals.

Module Four – Verbal Communication Skills

Strong communication skills are important in our everyday interactions. People who are not articulate may find it hard to get a personal point across.

Focused Listening

One of the best ways to assure someone that you are truly listening is to listen intently. People who are actively listening are multitasking. Hearing is different from listening. Strong listening skills are essential to your success. Regardless of the industry, focused listening is a great skill to sharpen.

Asking Questions

Probing questions is an element that goes with focused listening. But the key here is not to merely ask questions for the sake of asking.

Communicating with Flexibility and Authenticity

Honesty is essential when communicating with others. An effective communicator does not need to repeat or restate what is being said constantly.

Module Five – Non-Verbal Communication Skills

Non-verbal cues also play a major role in communication. These include gestures and other body languages we might be consciously or unconsciously displaying when we are speaking. How we use our non-verbal communication skills could help our point get across a lot faster than merely using words.

Body Language

"Actions speak louder than words" is a saying that is so true in the world of business. Promising can be very easy, but putting our words into action determines our sincerity. Body language can have positive and negative effects. If we are not conscious of our body language, people might misinterpret our intentions.

The Signals you send to others

Non-verbal cues can be used to reinforce your message. However, mixed signals can also confuse others.

It's Not What You Say; It's How You Say It

The manner of how you utter words can determine what the listener ultimately hears. You must be constantly aware of your emotions, body language, and other non-verbal cues when you speak.

Module Six – Social Management and Responsibility

Social management and responsibility refer to a group or organization’s participation in environmental, ethical, and social issues within and outside of itself.

Benefits of Emotional Intelligence

Emotional intelligence can be used to develop skills that serve many benefits. It can be used during the decision making process, relationships, and health.

Articulate your Emotions Using Language

As a child, acting out your emotions may be acceptable when getting your point across. But as an adult, this behavior is something frowned upon. Emotions are part of everyday life. However, this should not be an excuse to behave any way we want to. When trying to convey our emotions, you must share your feelings using positive and constructive conversation.

Module Seven – Tools to Regulate your Emotions

In this part of the Emotional Intelligence Online Certificate course, you will learn how to keep your emotions under control. We will discuss how we could understand a situation through the eyes of another with the use of self-management and self-awareness skills.

Seeing the Other Side

Asking other people about how you behave will give you an objective understanding of the type of person you are. Gaining this insight can be very valuable in helping you regulate your emotions. How you express your emotions is your responsibility. If you don’t like it, fix it.

Self-Management and Self-Awareness

Self-management can be very difficult when a person is self-centered. The strength of self-management and self-awareness is finding a balance. Getting a better understanding of who you are ad the role you plan can g a long way in helping you become more consistent and accountable for your actions.

Giving in Without Giving Up

The ability to compromise is an important skill in both the business world and in personal relationships. Everybody can't agree all the time, especially when there are conflicting interests. There are times in life when the best solution is to find common ground.

Module Eight – Gaining Control

Control is a powerful thing to have. Having control leads to companies becoming multi-billion entities and nations to crumble. This is why having control is critical when it comes to your thoughts and emotions. In this module, we will discuss the importance of control in building a successful career and in every aspect of your life.

Using Coping Thoughts

A mind is a powerful tool for helping you overcome everyday stress. Coping skills are invaluable when you find yourself in difficult situations. During these difficult times you could:

  • Take a deep breath
  • Step away from the issue
  • Use positive thinking

Using Relaxation Techniques

Relaxation techniques are not only designed to help you “feel better” but helps reduce stress both in the mind and body.

Bringing it All Together

Using different coping and relaxing techniques, you could exercise better control over difficult situations. Not allowing negativity to get the best of your emotions can benefit your mind, body, and soul.

Module Nine – Business Practices (Part 1)

There is more to the workplace than the business itself. It also includes an employee's makeup, their emotions, and their ability to manage them. Emotional Intelligence and communication skills are also essential in determining whether a business becomes successful.

Understand Emotions and How to Manage Them in the Workplace

Emotions are an inherent part of all human beings. However, it is important that each one of us understand our emotions and how to use them. Many consider that emotions should have no place in the workplace. But this is far from reality, and emotions do play an important role.

Role of Emotional Intelligence at Work

Emotional intelligence plays a vital role in the workplace. How a person feels, interacts with others, and handles conflict can have a direct effect on the quality of work they produce.

Disagreeing Constructively

Disagreeing constructively can be done in a positive, productive manner. It should not be done for the sake of disagreeing but for getting your point across. Disagreements in the workplace is a common occurrence. Instead of taking this as a negative, companies should take this opportunity to improve operations and strategies.

Module Ten – Business Practices (Part 2)

Individuals have two major schools of thought within organizations. They are either pessimists or optimists. Finding a balance between the two is a fundamental part of best business practices.

Optimism

Being an optimist enables us to find the bright side of every situation. The secret is to understand that every situation can be turned into a positive one.

Pessimism

People who exhibit this attitude only see the downside of an issue. This negative trait can be very detrimental and affect the individual’s career growth and the well-being of the company.

The Balance Between Optimism and Pessimism

Extremism, whether being an optimist or pessimist, is not desirable. Being extremely optimistic can prevent you from making the right decisions by neglecting reality. It can also give someone false hope, which only leads to disappointment.

Module Eleven – Making an Impact

Each gives us the opportunity to make an impact on the lives of others. How we make a difference is up to others. It requires a conscious effort on our part to decide whether we leave a good or bad legacy. Whatever your decision, it is important to remember that your actions should reflect who you are and what others want to remember about you.

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Recognition & Accreditation

The International Association of Online Training Standards (IAOTS) has granted this emotional intelligence certification training online course worldwide accreditation. The courses offered by Courses For Success are taught in a unique step by step process.  This quick and easy method allows students to obtain qualifications sooner. All students who successfully complete the online course receive a certificate of completion. Courses For Success is totally committed to student satisfaction and work constantly to maintain high completion rates.

Other Soft Skills Courses

If you’d like to improve yourself or your staff in a variety of ways, a personal development soft skills course through Courses For Success will help you achieve!

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Words of the Wise

  • M. K. GANDHI - An eye for an eye only ends up making the whole world blind.
  • GUY FINLEY - Never speak out of anger; Never act out of fear; Never choose from impatience; But wait.... and peace will appear.
  • BRIAN TRACY - Confidence on the outside begins by living with integrity on the inside.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
37%
4 star
37%
3 star
19%
2 star
4%
1 star
3%
(597)
Average rating 3.5 out of 5 stars

3 July 2020 11:44:17 PM

Educative

30 June 2020 03:40:02 AM

Great info !

23 June 2020 05:11:45 AM

Super

12 June 2020 01:01:54 PM

Interesting, thank you

9 June 2020 09:15:15 PM

very good course!

9 June 2020 09:02:43 PM

Very useful course. Thanks.

5 June 2020 01:44:44 AM

Excellent

3 June 2020 10:06:27 PM

Very easy to read and learn, enjoyed it very much!

30 May 2020 02:57:05 PM

I ENJOYED TAKING THIS COURSE ITS HELPED ME UNDERSTAND A LOT TO DO WITH EMOTIONS AND DEALING OR COPING WITH CERTAIN EMOTIONS

23 May 2020 04:37:07 AM

Good course, I enjoyed it thanks.

22 May 2020 08:14:47 PM

this has been a very beneficial course for me . it is also user friendly thank you for the lay out of notes and questions

22 May 2020 01:07:28 PM

Thoroughly enjoyed this course, thankyou.

14 May 2020 05:00:41 PM

The course was clear, concise and set up to be easy to navigate and user friendly.

10 May 2020 05:05:50 PM

very useful course

9 May 2020 05:47:25 PM

A great comprehensive course that was not overwhelming with content and jargon.

9 May 2020 12:47:10 PM

Excellent Course

6 May 2020 09:52:08 AM

very intresting and helpful

6 May 2020 03:34:52 AM

Very informative and key skills to know in personal and professional development

1 May 2020 12:05:43 PM

It was a very mind empowering session. I have lots of work to do in my life to master the weak areas in my life. These tools have helped me to discover that it can be done.

29 April 2020 06:15:33 PM

Very informative great course

Load more reviews Loading...
1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

About this Course

Emotional Intelligence Online Certificate Course

The Emotional Intelligence Online Certificate course will give you insight into the concept of emotional intelligence (EI).  Simply explained, EI is the capacity to appreciate one's own feelings. An understanding of EI also will give you a far greater perspective on how behaviors and motivations are influenced by emotion. While the term itself is relatively new, the concept itself has been in use from the early 20th century.

Our Emotional Intelligence Online Courses will give you an improved understanding of key management attributes. Self-management and self-awareness are two such soft skills that will develop. The emotional intelligence skills will lead to greater understanding and better control over your actions and emotions. This greater understanding will have a significantly constructive impact on both your professional and personal relationships.

Key Learning Objectives

  • Describe and practice the concept of self-management
  • Define and practice self-awareness
  • Effectively self-regulate, self-motivate and empathize
  • Have sufficient understanding of your emotions that you can use and manage them effectively
  • Improve your verbal communication with others
  • Successfully use non- verbal communication signals to communicate with others
  • Recognize the benefits of EI
  • Relate EI to your workplace experience
  • Balance optimism and pessimism
  • Effectively use your EI to impact others

Emotional Intelligence Online Course – Requirements

The Emotional Intelligence Online Certificate Course is delivered 100 percent online 24/7 and only takes 6 to 8 hours of study to complete. 

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Approximately 6 to 8 hours of study is needed to complete the course
  3. Registered students gain unrestricted lifetime access to the Emotional Intelligence Online course
  4. All course material is available online 24/7 and can be accessed using any device
  5. Study online from anywhere in your own time at your own pace
  6. All students who complete the course will be awarded with a certificate of completion

Emotional Intelligence Online Certificate Course - Outline

Module One - Getting Started

Module Two - What is Emotional Intelligence?

Emotional Intelligence affects every facet of your life. In this module, you will understand the root causes of emotions and how to use them in effectively identifying yourself and how to interact with others.

Self-Management

To achieve your overall career objectives or the objectives within a given task, you must clearly define the methods to carry out those activities. When mastering the art of self-management, here are five key points to remember:

  • Be consistent
  • Stick to the plan
  • Be accountable
  • Educate yourself
  • Stay physically fit

Self-Awareness

Self-awareness gives you the ability to accurately one’s skills. Knowledge, value, responsibilities. Being aware of one’s self is essential for one’s self-esteem but is also the first step in fully accepting change.

Self-Regulation

This refers to our ability to control one’s emotions, desires, and behaviors in order to achieve a positive outcome.

Self-Motivation

Self-motivation plays a major role in helping us excel in life. You must learn to motivate yourself because this is not something that others can do for you.

Empathy

Empathy is sharing the feelings of others or placing yourself in the shoes. In order for empathy to work, you must first be able to recognize, classify, and understand their own feelings.

Module Three – Skills in Emotional Intelligence

Developing successful Emotional Intelligence begins by understanding your emotions and their meanings. In this module, we will discuss the productive ways to manage emotions and use these to benefit yourself and others.

How to Accurately Perceive Emotions

Words only convey half of the message that people want to say. The tone, emotion tied to their words, is the other half. It is important that we focus on the message (verbally and non-verbally) in order to accurately detect the emotions of others.

Use Emotions to Facilitate Thinking

Personal feelings can have a profound effect on how we feel.  Happy mood makes everyday events more manageable. On the other hand, people not in a happy mood can feel that even the smallest situations are major.

Understand Emotional Meanings

Understanding the underlying reasons for how we are feeling is important to gauge yourself and help you interact with others internally.

Manage Emotions

It is not enough to know or understand emotions. Managing emotions is a conscious and active task. The overall goal is to create strategies that help you manage emotions to help you accomplish goals.

Module Four – Verbal Communication Skills

Strong communication skills are important in our everyday interactions. People who are not articulate may find it hard to get a personal point across.

Focused Listening

One of the best ways to assure someone that you are truly listening is to listen intently. People who are actively listening are multitasking. Hearing is different from listening. Strong listening skills are essential to your success. Regardless of the industry, focused listening is a great skill to sharpen.

Asking Questions

Probing questions is an element that goes with focused listening. But the key here is not to merely ask questions for the sake of asking.

Communicating with Flexibility and Authenticity

Honesty is essential when communicating with others. An effective communicator does not need to repeat or restate what is being said constantly.

Module Five – Non-Verbal Communication Skills

Non-verbal cues also play a major role in communication. These include gestures and other body languages we might be consciously or unconsciously displaying when we are speaking. How we use our non-verbal communication skills could help our point get across a lot faster than merely using words.

Body Language

"Actions speak louder than words" is a saying that is so true in the world of business. Promising can be very easy, but putting our words into action determines our sincerity. Body language can have positive and negative effects. If we are not conscious of our body language, people might misinterpret our intentions.

The Signals you send to others

Non-verbal cues can be used to reinforce your message. However, mixed signals can also confuse others.

It's Not What You Say; It's How You Say It

The manner of how you utter words can determine what the listener ultimately hears. You must be constantly aware of your emotions, body language, and other non-verbal cues when you speak.

Module Six – Social Management and Responsibility

Social management and responsibility refer to a group or organization’s participation in environmental, ethical, and social issues within and outside of itself.

Benefits of Emotional Intelligence

Emotional intelligence can be used to develop skills that serve many benefits. It can be used during the decision making process, relationships, and health.

Articulate your Emotions Using Language

As a child, acting out your emotions may be acceptable when getting your point across. But as an adult, this behavior is something frowned upon. Emotions are part of everyday life. However, this should not be an excuse to behave any way we want to. When trying to convey our emotions, you must share your feelings using positive and constructive conversation.

Module Seven – Tools to Regulate your Emotions

In this part of the Emotional Intelligence Online Certificate course, you will learn how to keep your emotions under control. We will discuss how we could understand a situation through the eyes of another with the use of self-management and self-awareness skills.

Seeing the Other Side

Asking other people about how you behave will give you an objective understanding of the type of person you are. Gaining this insight can be very valuable in helping you regulate your emotions. How you express your emotions is your responsibility. If you don’t like it, fix it.

Self-Management and Self-Awareness

Self-management can be very difficult when a person is self-centered. The strength of self-management and self-awareness is finding a balance. Getting a better understanding of who you are ad the role you plan can g a long way in helping you become more consistent and accountable for your actions.

Giving in Without Giving Up

The ability to compromise is an important skill in both the business world and in personal relationships. Everybody can't agree all the time, especially when there are conflicting interests. There are times in life when the best solution is to find common ground.

Module Eight – Gaining Control

Control is a powerful thing to have. Having control leads to companies becoming multi-billion entities and nations to crumble. This is why having control is critical when it comes to your thoughts and emotions. In this module, we will discuss the importance of control in building a successful career and in every aspect of your life.

Using Coping Thoughts

A mind is a powerful tool for helping you overcome everyday stress. Coping skills are invaluable when you find yourself in difficult situations. During these difficult times you could:

  • Take a deep breath
  • Step away from the issue
  • Use positive thinking

Using Relaxation Techniques

Relaxation techniques are not only designed to help you “feel better” but helps reduce stress both in the mind and body.

Bringing it All Together

Using different coping and relaxing techniques, you could exercise better control over difficult situations. Not allowing negativity to get the best of your emotions can benefit your mind, body, and soul.

Module Nine – Business Practices (Part 1)

There is more to the workplace than the business itself. It also includes an employee's makeup, their emotions, and their ability to manage them. Emotional Intelligence and communication skills are also essential in determining whether a business becomes successful.

Understand Emotions and How to Manage Them in the Workplace

Emotions are an inherent part of all human beings. However, it is important that each one of us understand our emotions and how to use them. Many consider that emotions should have no place in the workplace. But this is far from reality, and emotions do play an important role.

Role of Emotional Intelligence at Work

Emotional intelligence plays a vital role in the workplace. How a person feels, interacts with others, and handles conflict can have a direct effect on the quality of work they produce.

Disagreeing Constructively

Disagreeing constructively can be done in a positive, productive manner. It should not be done for the sake of disagreeing but for getting your point across. Disagreements in the workplace is a common occurrence. Instead of taking this as a negative, companies should take this opportunity to improve operations and strategies.

Module Ten – Business Practices (Part 2)

Individuals have two major schools of thought within organizations. They are either pessimists or optimists. Finding a balance between the two is a fundamental part of best business practices.

Optimism

Being an optimist enables us to find the bright side of every situation. The secret is to understand that every situation can be turned into a positive one.

Pessimism

People who exhibit this attitude only see the downside of an issue. This negative trait can be very detrimental and affect the individual’s career growth and the well-being of the company.

The Balance Between Optimism and Pessimism

Extremism, whether being an optimist or pessimist, is not desirable. Being extremely optimistic can prevent you from making the right decisions by neglecting reality. It can also give someone false hope, which only leads to disappointment.

Module Eleven – Making an Impact

Each gives us the opportunity to make an impact on the lives of others. How we make a difference is up to others. It requires a conscious effort on our part to decide whether we leave a good or bad legacy. Whatever your decision, it is important to remember that your actions should reflect who you are and what others want to remember about you.

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Recognition & Accreditation

The International Association of Online Training Standards (IAOTS) has granted this emotional intelligence certification training online course worldwide accreditation. The courses offered by Courses For Success are taught in a unique step by step process.  This quick and easy method allows students to obtain qualifications sooner. All students who successfully complete the online course receive a certificate of completion. Courses For Success is totally committed to student satisfaction and work constantly to maintain high completion rates.

Other Soft Skills Courses

If you’d like to improve yourself or your staff in a variety of ways, a personal development soft skills course through Courses For Success will help you achieve!

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Words of the Wise

  • M. K. GANDHI - An eye for an eye only ends up making the whole world blind.
  • GUY FINLEY - Never speak out of anger; Never act out of fear; Never choose from impatience; But wait.... and peace will appear.
  • BRIAN TRACY - Confidence on the outside begins by living with integrity on the inside.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(597)
Average rating 3.5 out of 5 stars
5 star
37%
4 star
37%
3 star
19%
2 star
4%
1 star
3%

3 July 2020 11:44:17 PM

Educative

30 June 2020 03:40:02 AM

Great info !

23 June 2020 05:11:45 AM

Super

12 June 2020 01:01:54 PM

Interesting, thank you

9 June 2020 09:15:15 PM

very good course!

9 June 2020 09:02:43 PM

Very useful course. Thanks.

5 June 2020 01:44:44 AM

Excellent

3 June 2020 10:06:27 PM

Very easy to read and learn, enjoyed it very much!

30 May 2020 02:57:05 PM

I ENJOYED TAKING THIS COURSE ITS HELPED ME UNDERSTAND A LOT TO DO WITH EMOTIONS AND DEALING OR COPING WITH CERTAIN EMOTIONS

23 May 2020 04:37:07 AM

Good course, I enjoyed it thanks.

22 May 2020 08:14:47 PM

this has been a very beneficial course for me . it is also user friendly thank you for the lay out of notes and questions

22 May 2020 01:07:28 PM

Thoroughly enjoyed this course, thankyou.

14 May 2020 05:00:41 PM

The course was clear, concise and set up to be easy to navigate and user friendly.

10 May 2020 05:05:50 PM

very useful course

9 May 2020 05:47:25 PM

A great comprehensive course that was not overwhelming with content and jargon.

9 May 2020 12:47:10 PM

Excellent Course

6 May 2020 09:52:08 AM

very intresting and helpful

6 May 2020 03:34:52 AM

Very informative and key skills to know in personal and professional development

1 May 2020 12:05:43 PM

It was a very mind empowering session. I have lots of work to do in my life to master the weak areas in my life. These tools have helped me to discover that it can be done.

29 April 2020 06:15:33 PM

Very informative great course

Load more reviews Loading...
1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Now Only US$249 Save US$150 (38%)
OFF RRP US$399
Delivery Method

Online - Certificate

Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Share this course

Course Summary

Course ID: 020EI
Delivery Mode: Online
Access: Lifetime
Time: Study at your own pace
Duration: 6-8 Hours
Assessments: Yes
Qualification: Certificate

Learn More With Course Bundles

Popular Courses and Bundles

Get a FREE Career Planner