Skip to content


Request Your FREE Course Info-Pack Now!

About This Course
What you will learn
  • Assign people to an appropriate crisis team role.
  • Conduct a crisis audit.
  • Establish the means for business continuity.

  • Determine how to manage incidents.
  • Help your team recover from a crisis.
  • Apply the process in practical exercise.

Study Crisis Management Online Course and Be Ready for Emergencies

With our Crisis Management Online Course, you will learn how to create a crisis management plan that will help your company avoid, respond to, and recover from all types of incidents.

Organizations that are still in business must be prepared for emergencies. Starting with a crisis management team and appropriate training, you will learn to put the right people in place. Then, you will know how to recognize and evaluate crisis risks, establish a response process, and gather the right strategies. A crisis recovery plan is also covered, and crisis response techniques include documenting and investigating crimes and setting up an emergency operations center.

To deal with an unexpected and significant adverse event, organizations use crisis management strategies. There are various reasons why a crisis may occur, including unpredictable events or unexpected outcomes from a risky situation. Both scenarios require quick decisions to limit damage to the organization.

It aims to minimize the damage caused by a crisis by implementing crisis management techniques. Crisis management and crisis response are not the same things, however. An alternative approach to crisis management involves putting in place extensive procedures before a crisis occurs. Crises are managed before, during, and after.

Why You Need This Course

In today's unpredictable business world, companies must prepare for unexpected events that can affect operations and reputation. Enroll in our Crisis Management Course and learn essential skills to prepare for and manage situations beyond your control, whether you work in project management for a trades company, or you're in a role of management for a machine learning, data science or artificial intelligence agency.

Our Crisis Management Course provides a comprehensive learning journey from crisis planning and response to crisis resource management. The course covers effective communication, contingency planning, disaster recovery, information security, and risk management, among other vital topics.

Our Crisis Management Course is available online and provides a flexible learning experience to help you learn crisis planning and response at your convenience. The course provides in-depth knowledge and training in crisis management certified by a professional certificate upon course completion.

We provide education and training in health and safety, operations management, and market research - essential components in managing a crisis situation. The course also covers human resources, product management, and business administration.

Our Crisis Management Course teaches you how to develop continuity plans, crisis communication, and how to work with crisis management teams. The course also covers crisis management planning, personal development, and time management.

Our Crisis Management Course is perfect for anyone seeking management training, business management, or business administration. We offer an online course, making it easy to understand and easy to follow.

With Courses for Success, our risk management approach is second to none. Our Crisis Management Course teaches you how to manage not only emergencies but also situations that can harm your reputation.

Our online crisis management courses provide excellent resources management and emergency preparedness training to improve your crisis management skills. Whether you are a new crisis manager or an experienced one, our online crisis management course provides you with the skills and knowledge you need to effectively manage a crisis situation.

Enroll in Courses for Success today and take the first steps toward effective crisis management planning and response. Protect your business from unexpected events and improve your crisis communication skills today.

Crisis Management Online Course - Requirements

The Crisis Management Course is delivered 100 percent online 24/7.

To successfully complete this course, a student must:

      Have access to the internet and the necessary technical skills to navigate the online learning resources

      Have access to any mobile device with internet connectivity (laptop, desktop, tablet)

      Be a self-directed learner

      Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension

  2. Registered students gain unrestricted access to the Crisis Management Course

  3. All course material is available online 24/7 and can be accessed using any device

  4. Study online from anywhere in your own time at your own pace

  5. All students who complete the course will be awarded with a certificate of completion

For any additional questions please see our comprehensive FAQS tab above.

Crisis Management Online Course Outline

Session 1: Course Overview

Since crises are an unavoidable part of doing business, viable companies must be prepared for them. The bad plan is to have no plan at all, and the best ideas are reviewed and tweaked over time to ensure that they succeed. Fortunately, they do not include separate preparations for fires, weather hazards, and other types of emergencies.

Learning Objectives:

      Assign people to an appropriate crisis team role.

      Conduct a crisis audit.

      Establish the means for business continuity.

      Determine how to manage incidents.

      Help your team recover from a crisis.

      Apply the process in practical exercise.

Topics to be discussed include:


      Burst Water Pipe

      Call Center

      Call Center

Session 2: What is Crisis Management?

As a result, they have requested or agreed to be a member of their company's crisis response team. This is an excellent opportunity for them to be a part of something that is beneficial not just to their business, but also to their personal growth. In this session, you'll understand the fundamental terms of crisis management and who wants to be on the squad.

Defining Terms

Jonathan Bernstein defines crisis management in his book Manager's Guide to Crisis Management as "the art of stopping trouble where they can, and responding accordingly when they can't." Organizationally, crisis management can be described as “preventing loss when possible and mitigating loss when it is not” (also a quote from Bernstein).

Topics to be discussed include:

      What Makes a Crisis?

      The Crisis Management Team

      Creating the Team

Session 3: Training Leaders and Staff

Don't work themselves into a bind. To avoid and adapt to a situation, everyone in the organization needs some sort of preparation. Others would need minimal preparation, while some will need extensive training. This workshop will look at the basics that must be addressed in the training schedule, as well as what is required to make training a reality.

Training Essentials

Doing a fantastic crisis strategy is just one aspect of the job. People must therefore be prepared so that they realize their duties and how to behave in the event of a crisis. Hopefully, no one would actually have to put their experience to use in a real-world situation. In fact, if everyone is well educated, performs their crisis position, and is well organized, the company's losses will be minimized.

Topics to be discussed include:

      Three-Pronged Approach

      Conducting Training

Session 4: Conducting the Crisis Audit

They need to look back if they want to see where they are. Examine under the carpets, in dark rooms, and in areas where individuals and organizations may not wish to hear about it. An audit is comprehensive and final. This session will look at why an audit is necessary and how to use the findings to create a risk matrix to help them recognize and clarify any risks.

Why Audit?

In the topic of protection and well-being, they continue to emphasize prevention because they appreciate the importance of planning for and avoiding a disaster. However, it is difficult to prepare for any eventuality and to create a flawless ecosystem that will outlast every disaster. In terms of health and safety, it conducts hazard tests in the workplace on a daily basis.

Topics to be discussed include:

      Documentation Audit

      360 Degree Audit

      Online Audit

      Sample Audit Questions

      Other Audit Considerations

      Using a Risk Matrix

Session 5: Performing a Risk Level Analysis

Putting challenges and risks into groups is another way to clarify and handle them. This will assist them in moving on to the next level, which is determining which risks to resolve first and how to address them. This workshop would share a four-stage risk level review that they will use to get a better understanding of the threats that face their company.

The Four Categories

In Session Four, it included a matrix for assessing goals and the probability of a problem developing. Another way to look at it is to do a risk level survey. (Based on the violence response framework suggested by Drs. James Turner and Michael Gelles in their book “Threat Assessment: A Risk Management Approach”).

Topics to be discussed include:

      Case Study, Scenario One

      Case Study, Scenario Two

      Case Study, Scenario Three

Session 6: Developing a Response Process

Being active is a perfect place for them to realize what is going on and learn what they can while still assisting their organization. This session would look at pre-assignment and the steps involved in a threat response plan.

Topics to be discussed include:

      Pre-Assignment Review

      Crisis Response Process

      Step Two: Perform Basic Crisis Management Steps

      Step Three: Trigger the Crisis Response Process (If Appropriate)

      Remember: Stay Flexible!

Session 7: Consulting with the Experts

They are studying a lot in this course, but it is hard for them to remember everything they know all at once. The specifics of their market, regional area, and individual crisis audit would also have an impact on what their software needs. This session would look at the importance and rewards of consulting with others who are professional providers.

Considering Your Resources

Perhaps an organization will not have a budget and will have to do its best without outside help. Bear in mind, though, that certain problems are best resolved and managed in this manner. In the event of a community-wide disaster, they need to realize that their strategy for an offsite emergency command center is not the same as the plan for the business next door.

Topics to be discussed include:

      Making Connections

Session 8: Incident Management Techniques

Although avoidance is the best approach for crisis management, incidents can happen that must be dealt with. This workshop would look at a case report and potential solutions to the incident, as well as reports and analysis.

Topics to be discussed include:

      Case Study

      Responding to Incidents

      Incident Related Documentation

      Other Documents

      Investigating Incidents

      Accident Investigation Kit

      Steps to Follow

Session 9: Working through the Issues

When confronted with an actual or perceived challenge, it may seem insurmountable. Developing their problem-solving skills is one of the strategies that can assist them in crisis management. In this lesson, they will practice problem solving from start to finish, as well as the fundamentals of making the right decision possible.

Model Overview

Not everybody who ends up with a career in crisis management likes the job. Taking steps during a crisis can be daunting and individuals must handle many challenges in order to meet their duties at work. It can be daunting for everyone as a situation looms wide and there are overlapping priorities for their time, energy, and money.

Topics to be discussed include:

      The Problem-Solving Model

      Keeping an Open Mind

      Solving Problems the Right Way

      Phase One



      Phase Two



      Research and Report

      Phase Three

      Solution Planning Worksheet

      Three Types of Decisions

      Advice from an Expert

      Eight Ingredients for Good Decision Making

Session 10: Establishing an Emergency Operations Center

During a disaster, the Emergency Operations Center, also known as an Emergency Management Office or anything similar, becomes a hive of action before routine operations can return in their usual location. This session will look at what is necessary for their hub, how to construct it, and how to determine who is in charge.

EOC Considerations

The crisis response team will need a place to work, and if their company is threatened or harmed, the place will need to be set up off-site. Depending on the type of the issue, it could be beneficial to have an Emergency Operations Center (EOC) inside the building so that participants can easily communicate with one another.

Topics to be discussed include:

      Making Connections

      Who is In Charge?

Session 11: Building Business Continuity and Recovery

This whole course has been about consistency. They are considering coping with a crisis and then doing what is necessary to get back into business or restore the business to full service. This session will teach you how to address issues in terms of continuity. It will also look at key components of their crisis strategy.

Creating Continuity

They will decide what needs to be done first after they have decided the urgent and non-urgent facets of the company to be restored in order to uphold the credibility of the business and satisfy stakeholder standards. Frequently, they would examine each big business activity and decide which operations are critical and how much time they will tolerate for any function to be inaccessible.

Topics to be discussed include:

      Making Connections

      Essential Crisis Plan Elements

Session 12: Walliallia

Now it's time to use what they've learned in a crisis situation to use their creativity to see what sort of explanation and conclusions they can come up with. This workshop will take a case study approach to real-life examples where their new experience and support will be beneficial.


In the small town is a fascinating business that holds the secret to the global protection of water systems. This small town is known as Roaring Falls, and it is located in the rural state of Wallaloopa. Walliallia, which means "water for everyone," is the name of the factory, which has been in operation since 2015.

Topics to be discussed include:


      Exercise One: Gas Line Explosion at Water Plant


      Exercise Two: How are you Feeling?


      Exercise Three: The Last Question


Session 13: Recovering and Moving On

This workshop would look at ways to assist people who have been upset by a stressful experience in dealing with their responses. It would also consider how to assist their company as a whole in recovering and moving on.

Initial Adjustments

Some will seek closure, and others will attempt to deny that the incident ever occurred. If this is someone's first experience with a tragedy or death, these emotions might be unfamiliar. It is important that people understand that what they are experiencing is natural and that they are not supposed to ignore or reject their feelings about what has occurred.

Topics to be discussed include:

      Working Things Out

      A Personal Action Plan

      Starting Point

      Where I Want to Go

      How I Will Get There

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This crisis management course certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Show More Hide
Units of Study

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader


Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.


1.  Who are Courses For Success?

Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.

Our courses span across the following categories:




•Health & Fitness     



•IT & Software    

•Personal Development

•Teaching & Academics

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund policy.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!

4.  Are there any requirements to study this course?

anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.

5.  Do I require to have finished high school to complete this course?

you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.

6.  What if English is not my first language?

course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.

9.  When does this course start?

you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

13.  How long will my course take?

Course duration, is listed under Course Summary

14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."

Valencia Marie Aviles - 5 STAR REVIEW
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"

"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
Thank you Courses for Success for being part of my learning journey and making education affordable!"

completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer.

Payment Plans: We have partnered with, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.

To pay via bank transfer contact us

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at, or by calling one of our phone numbers depending on which country you are in.  

Free Personal Success Training Course

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!

Today, we are providing it for Free with all Course Purchases, as a special offer!


• How to layout a Success Plan.

• Get where you want to be in life.

• How to unclutter your mind to succeed.

• Achieve your dreams using your imagination.

• How to have faith in yourself.


• Life time access

• Complement your individual course purchase.

• Click here Personal Success Training Program to see thousands of positive reviews,

Hurry - offer - ends today!

Course Bundles

Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.

Course Bundles


Crisis Management Online Certificate Course

Save 50% Save 50%
Original price USD $399
Original price $399 - Original price $399
Original price USD $399
Current price USD $199
USD $199 - USD $199
Current price USD $199

"This was a very informative course and covered a lot of areas. Having the different scenarios really helped and allowed me to put what i had just learned to practice." - Liz S.  Verified Buyer

Learn how to create a crisis management plan that will help your company avoid, respond to, and recover from all types of incidents with our Crisis Management Certification Course

Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%

Request Your FREE Course Info-Pack Now!