About This Course
What you will learn - Learn To Understand Ethical Contract Management
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Get BIG Savings with our Contract Management Online Bundle, 5 Certificate Courses
- Contract Management
- Business Ethics
- Business Writing
- Negotiation Skills
- Communication Strategies
1. Contract Management: Learn To Understand Ethical Contract Management
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
With our Contract Management Certification Course, you will discover the specifics of how contract management works and how to effectively source agents.
By the end of this Contract Management Online Short Course, you will be able to:
- Identify contract elements
- Understand ethical contract management
- Calculate value
- Negotiate contracts
- Create basic amendments
2. Business Ethics: Business Ethics are Vital for an Organization to be Successful
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.
Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
By the end of this Business Ethics Online Short Course, you will be able to:
- Define and understand ethics
- Understand the benefits of ethics
- Create strategies to implement ethics at work
- Recognise social and business responsibility
- Identify ethical and unethical behavior
- Learn how to make ethical decisions and lead with integrity
3. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
4. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the wordnegotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
By the end of this Negotiation Skills Online Short Course, you will be able to:
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
5. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with CoursesForSuccess Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Contract Management 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Contract Management
Module One: Getting Started
- Course Objectives
Module Two: Defining Contract Management
- What is Contract Management?
- Contract Types
- Contract Elements
- Risks of Poor Contract Management
Module Three: Legal and Ethical Contract Management
- Contract Law I
- Contract Law II
- Defining Ethical Contract Management
- Ethical Breaches
Module Four: Contract Management Requests
- Choosing Potential Bidders
- RFPs and Technology
- Calculating Value
- Making a Choice
Module Five: How to Create a Contract
- Templates and Software
- Compliance
- Wording
- Risks of Noncompliance
Module Six: Contract Negotiations
- Be Prepared
- Prioritize Terms
- Remain Professional
- Execute the Contract
Module Seven: Assess Performance
- What Performance Can Be Assessed
- Creating Metrics
- Measuring Performance
- Improving Performance
Module Eight: Relationships
- Qualities of Effective Relationships
- Relationship Pitfalls
- Building Trust
- Maintaining Relationships
Module Nine: Amending Contracts
- Redlines and Strikeouts
- Replacing Clauses
- Describing Amendments
- Amendment Status
Module Ten: Conducting Audits
- Why Audit?
- Plan
- Establishing Procedures
- Investigate and Report
Module Eleven: Renewing Contracts
- Involve Stakeholders
- Review
- Check for Accuracy and Changes
- Update or Cancel
Module Twelve: Wrapping Up
Course 2 - Business Ethics
Module One - Getting Started
Module Two - What is Ethics?
- What is Business Ethics?
- 10 Benefits of managing ethics
Module Three - Implementing Ethics in the Workplace
- Benefits
- Guidelines for managing ethics in the workplace
- Roles and responsibilities
Module Four - Employer / Employee Rights
- Privacy policies
- Harrassment issues
- Technology
Module Five - Business and Social Responsibilities
- Identifying types of responsibilities
- Handling conflicting social and business reponsibilities
Module Six - Ethical Decisions
- The basics
- Balancing personal and organisational ethics
- Common dilemmas
- Making ethical decisions
- Overcoming obstacles
Module Seven - Whistle Blowing
- Criteria and risk
- The process
- When you should "blow the whistle"
Module Eight - Managerial Ethics
- Ethical management
- Identifying the characteristics
- Ensuring ethical behavior
Module Nine - Unethical Behavior
- Recognise and identify
- Preventing
- Addressing
- Interventions
Module Ten - Ethics in Business (Part 1)
- Organisation basics
- Addressing the needs
- Ethical principles
Module Eleven - Ethics in Business (Part 2)
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
Module Twelve - Wrapping Up
Course 3 - Business Writing
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 4 - Negotiation Skills
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 5 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
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By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
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Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
Contract Management Online Bundle, 5 Certificate Courses
Learn How to Properly Manage and Effectively Implement Contracts
Bundle Up & Save - Learn More and Save More when you Upgrade to one of our Course Bundles below - Save Up To 98%
Course Summary
- Delivery: Online
- Access: Unlimited Lifetime
- Time: Study at your own pace
- Duration: 6 to 8 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Learn To Understand Ethical Contract Management
|
|
Get BIG Savings with our Contract Management Online Bundle, 5 Certificate Courses
- Contract Management
- Business Ethics
- Business Writing
- Negotiation Skills
- Communication Strategies
1. Contract Management: Learn To Understand Ethical Contract Management
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
With our Contract Management Certification Course, you will discover the specifics of how contract management works and how to effectively source agents.
By the end of this Contract Management Online Short Course, you will be able to:
- Identify contract elements
- Understand ethical contract management
- Calculate value
- Negotiate contracts
- Create basic amendments
2. Business Ethics: Business Ethics are Vital for an Organization to be Successful
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.
Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
By the end of this Business Ethics Online Short Course, you will be able to:
- Define and understand ethics
- Understand the benefits of ethics
- Create strategies to implement ethics at work
- Recognise social and business responsibility
- Identify ethical and unethical behavior
- Learn how to make ethical decisions and lead with integrity
3. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More
We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.
This Business Writing Online Short Course will provide:
- A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
- An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.
Course Topics:
- Spelling
- Punctuation
- Writing the Letter
- Proposals Key Info
By the end of the Business Writing Online Short Course, you will be able to:
- Understand the function/purpose of all of the above.
- Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
- Define proofreading and understand the techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- Notice (and correct) common spelling and grammar issues in business writing.
- List guidelines in printing and publishing business writing
4. Negotiation Skills: Understand The Phases Of Negotiation
Although people often think of boardrooms, suits, and million dollar deals when they hear the wordnegotiation, the truth is that we negotiate all the time.
This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
By the end of this Negotiation Skills Online Short Course, you will be able to:
- Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
- Understand and apply basic negotiating concepts
- Lay the groundwork for negotiation
- Identify what information to share and what to keep to yourself
- Understand basic bargaining techniques
- Apply strategies for identifying mutual gain
- Understand how to reach consensus and set the terms of agreement
- Deal with personal attacks and other difficult issues
- Use the negotiating process to solve everyday problems
- Negotiate on behalf of someone else
5. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course will help you understand the different methods of communication and how to make the most of each of them.
Course Topics:
- Paraverbal Communication
- Body Language
- The four stages in the Appreciative Inquiry model are known as the 4-D cycle
- Speaking Like a Star
- Positive Signals
By the end of this Communication Strategies Online Course, you will be able to:
- Understand what communication is
- Understand the different ways communication takes place
- Overcome communication blockages
- Make the most of non-verbal and paraverbal communication
- Understand and utilize the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Establish common ground with others
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with CoursesForSuccess Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Contract Management 5 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Contract Management
Module One: Getting Started
- Course Objectives
Module Two: Defining Contract Management
- What is Contract Management?
- Contract Types
- Contract Elements
- Risks of Poor Contract Management
Module Three: Legal and Ethical Contract Management
- Contract Law I
- Contract Law II
- Defining Ethical Contract Management
- Ethical Breaches
Module Four: Contract Management Requests
- Choosing Potential Bidders
- RFPs and Technology
- Calculating Value
- Making a Choice
Module Five: How to Create a Contract
- Templates and Software
- Compliance
- Wording
- Risks of Noncompliance
Module Six: Contract Negotiations
- Be Prepared
- Prioritize Terms
- Remain Professional
- Execute the Contract
Module Seven: Assess Performance
- What Performance Can Be Assessed
- Creating Metrics
- Measuring Performance
- Improving Performance
Module Eight: Relationships
- Qualities of Effective Relationships
- Relationship Pitfalls
- Building Trust
- Maintaining Relationships
Module Nine: Amending Contracts
- Redlines and Strikeouts
- Replacing Clauses
- Describing Amendments
- Amendment Status
Module Ten: Conducting Audits
- Why Audit?
- Plan
- Establishing Procedures
- Investigate and Report
Module Eleven: Renewing Contracts
- Involve Stakeholders
- Review
- Check for Accuracy and Changes
- Update or Cancel
Module Twelve: Wrapping Up
Course 2 - Business Ethics
Module One - Getting Started
Module Two - What is Ethics?
- What is Business Ethics?
- 10 Benefits of managing ethics
Module Three - Implementing Ethics in the Workplace
- Benefits
- Guidelines for managing ethics in the workplace
- Roles and responsibilities
Module Four - Employer / Employee Rights
- Privacy policies
- Harrassment issues
- Technology
Module Five - Business and Social Responsibilities
- Identifying types of responsibilities
- Handling conflicting social and business reponsibilities
Module Six - Ethical Decisions
- The basics
- Balancing personal and organisational ethics
- Common dilemmas
- Making ethical decisions
- Overcoming obstacles
Module Seven - Whistle Blowing
- Criteria and risk
- The process
- When you should "blow the whistle"
Module Eight - Managerial Ethics
- Ethical management
- Identifying the characteristics
- Ensuring ethical behavior
Module Nine - Unethical Behavior
- Recognise and identify
- Preventing
- Addressing
- Interventions
Module Ten - Ethics in Business (Part 1)
- Organisation basics
- Addressing the needs
- Ethical principles
Module Eleven - Ethics in Business (Part 2)
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
Module Twelve - Wrapping Up
Course 3 - Business Writing
PART ONE – THE BUILDING BLOCKS
Section One: Getting Started
- a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
- an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc.
Section Two: Spelling and Grammar
- Spelling
- Grammar
Section Three: Language and tone
- Clarity
- Conciseness
- Formality
- Focus
- Tone
Section Four: Sentences and Paragraphs
- Parts of a Sentence
- Sentence Length
- Punctuation
- Paragraphs
Section Five: Organization and Structure
- Organisation Approach
Section Six: Tools and Techniques
- The Reader
- The Requirement
- Write faster – effective writing
- Templates
- Proofreading
- Review/Peer Review
- The Appearance - Printing and Publishing
PART TWO – THE DOCUMENTS
Section Seven: Meeting Agendas
- The Basic Structure
Section Eight: E-mails
- Addressing your mails
- Brevity
- Formality
- Attachments
- Forwarding/replying
Section Nine: Business Letters
- The Basic Structure
- Writing the Letter
Section Ten: Proposals
- The Basic Outline
- Key information
- Sequence
- Choosing a Format
- Proposal Structure and Content
- Executive Summaries
Section Eleven: Reports
- Report Structure and format
Section Twelve: Requests for Proposal
- Requests for Proposals
Section Thirteen: Business Cases
- Business Cases
Section Fourteen: General Documentation
- General Documentation
Section Fifteen: Wrapping Up
Course 4 - Negotiation Skills
Module One - Getting Started
Module Two - Understanding Negotiation
- Types of negotiations
- The three phases
- Skills for successful negotiation
Module Three - Getting Prepared
- Establishing your WATNA and BATNA
- Identifying your WAP
- Identifying your ZOPA
- Personal preparation
Module Four - Laying the Groundwork
- Setting the time and place
- Establishing common ground
- Creating a negotiation framework
- The negotiation process
Module Five - Phase One - Exchanging Information
- Getting off on the right foot
- What to share
- What to keep to yourself
Module Six - Phase Two - Bargaining
- What to expect
- Techniques to try
- How to break an impasse
Module Seven - About Mutual Gain
- Three ways to see your options
- About mutual gain
- Creating a mutual gain solution
- What do I want?
- What do they want?
- What do we want?
Module Eight - Phase Three - Closing
- Reaching consensus
- Building an agreement
- Setting the terms of the agreement
Module Nine - Dealing with Difficult Issues
- Being prepared for environmental tactics
- Dealing with personal attacks
- Controlling your emotions
- Deciding when it's time to walk away
Module Ten - Negotiating Outside the Boardroom
- Adapting the process for smaller negotiations
- Negotiating via telephone
- Negotiating via email
Module Eleven - Negotiating on Behalf of Someone Else
- Choosing the negotiating team
- Covering all the bases
- Dealing with tough questions
Module Twelve - Wrapping Up
Course 5 - Communication Strategies
Section One: Getting Started
Section Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Who’s Listening?
Section Three: Barriers to Communication
- It All Starts with Me
- Common Barriers to Communication
- Language Barriers
- Cultural Barriers
- Location Barriers
Section Four: Paraverbal Communication Skills
- The Power of Pitch
- The Power of Tone
- Vocal Speed Camera
Section Five: Non-Verbal Communication
- Your Body Speaks its own Language
Section Six: Speak Like a STAR
Using STAR
- Situation
- Task
- Action
- Response
Section Seven: Listening Skills
- Ten Ways to Listen Better Today
- Understanding Active Listening
- Sending Positive Signals to Others
Section Eight: Asking Good Questions
- Asking Open Questions
- Probing Questions
Section Nine: Appreciative Inquiry
- The Four Stages
- The Purpose of Appreciative Inquiry
Section Ten: The Art of Conversation Using SPEAC
- Suppose
- Prepare
- Enquire
- Ascertain
- Change
Section Eleven: Advanced Communication Skills
- Precipitating Factors
- Common Ground
Section Twelve: Wrapping up
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund guarantee. Just send us an email to info@coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
This month, we are providing it for Free with all Course Purchases, as a special offer!
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Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
