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About This Course
What you will learn - Develop Your Contact Center Skills Today!
  • Understand the factors that contribute to customer objections
  • Define different objections
  • Recognise different strategies to overcome objections
  • Identify the real objection
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

  • Enjoy BIG Savings with our Contact Center Training Online Bundle, 3 Certificate Courses

    1. Contact Center Training

    2. Overcoming Sales Objections

    3. Handling a Difficult Customer


    1. Contact Center Training: Learn How To Become An Effective Employee Of A Contact Center

    For many people, the term Contact Center relates to sales calls and telemarketers.  There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls.  A contact center can provide customer support, information technology support, and much more.  The key to having a great customer experience using a contact center is in the training.   A well trained contact center can be the difference between gaining more customers and losing customers.  Customers want a well-educated agent when they contact a business.  They want to know that the person answering their questions knows what they are talking about.  Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

    With our “Contact Center Training” course, you will discover the basic elements of being an effective employee of a contact center. 


    2. Overcoming Sales Objections: Understand Objections and How To Handle Them

    Experiencing a sales objection can be a disheartening event. Through this course your will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.

    Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.


    3. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations

    Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

    This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.


    Receive Lifetime Access to Course Materials, so you can review at any time.

    Join one of our customer service certification programs today!

    For comprehensive information on units of study click the units of study tab above.

    This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

    Course Fast Facts:

    1. All courses are easy to follow and understand
    2. Only 6 to 8 hours of study is required per course
    3. Unlimited lifetime access to course materials
    4. Study as many courses as you want
    5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
    6. You can study from home or at work, at your own pace, in your own time
    7. Certificates 

    Course Delivery

    Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

    Recognition & Accreditation

    The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.


    Show More Hide
    Units of Study

    Receive Lifetime Access to Course Materials, so you can review at any time.

    The Contact Center Training 3 Course Bundle includes the following courses, below is a summary of each course: 

    Course 1 - Contact Center Training

    Module One: Getting Started

    Module Two: It Starts at the Top

    • Create an Open Culture 
    • Understand Goals 
    • Understand Agents’ Responsibilities 
    • Identify Education Opportunities

    Module Three: Peer Training

    • Top Performing Employees 
    • Discuss Role with Company 
    • Critique Previously Recorded Calls 
    • Cross Training

    Module Four: How to Build Rapport

    • Smile in Your Voice 
    • Engage in Small Talk 
    • Listen, Acknowledge, and Empathize 
    • Be Yourself 

    Module Five: Learn to Listen

    • Allow Customer to Talk 
    • Avoid Judgment 
    • Take Notes 
    • Recap the Call

    Module Six: Manners Matter - Etiquette & Customer Service (I)

    • Scripting 
    • Dead Air 
    • Tone & Inflection 
    • Saying it the Right Way

    Module Seven: Manners Matter - Etiquette & Customer Service (II)

    • “Reading” Your Customers 
    • Properly Transferring Calls 
    • Going the Extra Mile 
    • Limit Information

    Module Eight: Handling Difficult Customers

    • Keep Calm 
    • Listen, Repeat, and 
    • Avoid Placing Blame 
    • Solve the Problem

    Module Nine: Getting the Necessary Information

    • Have a Checklist 
    • Linear Thinking 
    • Open-Ended Questions 
    • Close-Ended Questions

    Module Ten: Performance Evaluations

    • Consistent Service 
    • Abandoned Calls 
    • Speed of the Answer 
    • Length of Call

    Module Eleven: Training Doesn’t Stop

    • Evaluate Progress 
    • Get Feedback on Training 
    • Kudos to Deserving Employees 
    • Have Monthly Meetings

    Module Twelve: Wrapping Up

    Course 2 - Overcoming Sales Objections

    Module One - Getting Started

    Module Two - Three Main Factors

    • Skepticism
    • Misunderstanding
    • Stalling

    Module Three - Seeing Objections as Opportunities

    • Translating the objection to a question
    • Translating the objection to a reason to buy

    Module Four - Getting to the Bottom

    • Asking appropriate questions
    • Common objections
    • Basic strategies

    Module Five - Finding a Point of Agreement

    • Outlining features and benefits
    • Identifying your unique selling position
    • Agreeing with the objection to make the sale

    Module Six - Have the Client Answer Their Own Objection

    • Understand the problem
    • Render it inobjectionable

    Module Seven - Deflating Objections

    • Bring up common objections first
    • The inner workings of objections

    Module Eight - Unvoiced Objections

    • How to dig up the "Real Reason"
    • Bringing their objections to light

    Module Nine - The Five Steps

    • Expect them
    • Welcome them
    • Affirm them
    • Complete answers
    • Compensating benefits

    Module Ten - Do's and Don'ts

    • Do's
    • Don'ts

    Module Eleven - Sealing the Deal

    • Understanding when it's time to close
    • Powerful closing techniques
    • The power of reassurance
    • Things to remember

    Module Twelve - Wrapping Up

    Course 3 - Handling a Difficult Customer

    Module One: Getting Started

    Module Two: The Right Attitude Starts with You

    • Be Grateful
    • Make Gratitude a Habit
    • Keep Your Body Healthy
    • Invoke Inner Peace

    Module Three: Stress Management (Internal Stressors)

    • Irritability
    • Unhappiness With Your Job
    • Feeling Underappreciated
    • Not Well Rested

    Module Four: Stress Management (External Stressors) 

    • Manage Your Work Space
    • Loud Work Environment
    • Co-Worker Relations
    • Demanding Supervisor

    Module Five: Transactional Analysis 

    • What is Transactional Analysis
    • Parent
    • Child
    • Adult

    Module Six: Why are Some Customers Difficult 

    • They Have Truly Had a Bad Experience and Want to Vent
    • Want Someone to be Held Accountable
    • They Have Truly Had a Bad Experience and Want Resolution
    • They are Generally Unhappy

    Module Seven: Dealing with the Customer Over the Phone 

    • Listen to the Customer’s Complaint
    • Build Rapport
    • Do Not Respond with Negative Words or Emotion
    • Offer a Verbal Solution to Your Customer

    Module Eight: Dealing with the Customer In Person 

    • Listen to the Customer’s Concerns
    • Build Rapport
    • Respond with Positive Words and Body Language
    • Aside from Words

    Module Nine: Sensitivity in Dealing with Customers 

    • Customers who are Angry
    • Customers who are Rude
    • Customers with Different Cultural Values
    • Customers who Cannot be Satisfied

    Module Ten: Scenarios of Dealing with a Difficult Customer 

    • Angry Customer
    • Rude Customer
    • A Customer from Another Culture
    • An Impossible to Please Customer

    Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

    • Call the Customer
    • Send the Customer an Email
    • Mail the Customer a Small Token
    • Snail-Mail a Handwritten or Typed Letter

    Module Twelve: Wrapping Up

    Requirements

    Entry requirements

    Students must have basic literacy and numeracy skills.

    Minimum education

    Open entry. Previous schooling and academic achievements are not required for entry into this course.

    Computer requirements

    Students will need access to a computer and the internet.

    Minimum specifications for the computer are:

    Windows:

    Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

    MAC/iOS

    OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

    All systems

    Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

    Students will also need access the following applications:

    Adobe Acrobat Reader

    FAQS

    1.  Who are Courses For Success?

    Courses For Success is a global course platform that started in 2008
    with 5 courses, since then we have grown to over 10,000 online courses.

    Our courses span across the following categories:

    •Animal    

    •Beauty    

    •Business    

    •Health & Fitness     

    •Finance

    •Lifestyle    

    •IT & Software    

    •Personal Development

    •Teaching & Academics

    2.  Is there a refund/cancellation policy?

    Yes, we have a 7-day money-back refund guarantee. Just send us an email to info@coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

    3.  What is the FREE Personal Success Training Program?

    The Personal Success Training Program
    was developed by Courses For Success to help our customers achieve
    success. Currently, we are offering this program for FREE with every
    course or bundle purchase this month. This is a limited time offer!

    4.  Are there any requirements to study this course?

    No,
    anyone who has an interest in learning more about this subject matter
    is encouraged to take our course. There are no entry requirements to
    take this course.

    5.  Do I require to have finished high school to complete this course?

    No,
    you do not require a High School Diploma or to have finished school to
    study this course, this course is open to anyone who would like to take
    this course.

    6.  What if English is not my first language?

    This
    course is provided in English, however, due to the digital nature of
    our training, you can take your time studying the material and make use
    of tools such as google translate and Grammarly.

    7.  Is this course online or conducted in person?

    All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

    8.  How do I receive my course?

    After
    you have completed the payment, you will receive a confirmation email
    and tax receipt. You will also receive an email containing your course
    login details (username and password), as well as instructions on how to
    access and log in to your course via the internet with any device,
    please check your junk/spam folder in the event that you do not receive
    the email.

    9.  When does this course start?

    Providing
    you have internet access you can start this course whenever you like,
    just go to the login page and insert your username and password and you
    can access the online material.

    10.  What is online learning like?

    Online learning is easy, if not easier than a traditional academic situation.
    By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

    Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

    11.  What computer skills do I need for my course?

    You
    don't need to be a computer expert to succeed with our online training,
    but you should be comfortable typing, using the internet and be capable
    of using common software (such as Microsoft word).

    12.  How long will you have access to the online course?

    The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

    Please also check the course summary, as a small selection of courses have limited access.

    13.  How long will my course take?

    Course duration, is listed under Course Summary

    14.  Do I need to buy textbooks?

    All the required material for your course is included in the online system, you do not need to buy anything else.

    15.  Is the course interactive?

    Yes, all our courses are interactive.

    16.  Is there an assessment or exam?

    Yes,
    you will be required to complete a multiple-choice test online at the
    end of your course, you can do this test as many times as you require.

    17.  What type of certificate will I receive?

    You
    will receive a Certificate of Completion that is applicable worldwide,
    which demonstrates your commitment to learning new skills. You can share
    the certificate with your friends, relatives, co-workers and employers.
    Also, include it in your resume/CV, professional social media profiles
    and job applications.

    Wendy Sue Hunt - 5 STAR REVIEW
    "If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
    The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."

    Valencia Marie Aviles - 5 STAR REVIEW
    "I
    had a very good experience with my course. It has helped me to get
    multiple jobs and prepared me for almost everything I would need to
    know. The course was very informative and easy to understand and broken
    up perfectly to be done in a short amount of time while still learning a
    good amount! I would recommend Courses for Success to anyone trying to
    get abs certifications for job advancements, it is well worth it!"

    ELENA GRIFFIN - 5 STAR REVIEW
    "I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
    more.
    Thank you Courses for Success for being part of my learning journey and making education affordable!"

    Our
    completion certificates are very valuable and will help you progress in
    your work environment and show employers how committed you are to learn
    new skills, you might even get a promotion.

    18.  Will this course be credited by universities?

    No, it is not equivalent to a college or university credit.

    19.  Am I guaranteed to get a job with this certificate?

    This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

    20.  How will this course assist me with my career?

    Studying
    and completing this course will show employers that you have the
    knowledge in this field, additionally you will gain more confidence in
    this area of expertise.

    21.  How long is the certificate valid for?

    The Certificates are valid for life and do not need renewing. 

    22.  Can I take more than one course at a time?

    Courses
    are studied online at your own pace and you are free to study as many
    or as few courses as you wish, we also offer online course bundles that
    allow you to save on additional courses so that you may get all the
    topics related to your training goals in one go.

    23.  What are the Payment Methods available? Is there a payment plan?

    We accept payments via PayPal, Credit Card and Bank Transfer.

    Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.

    To pay via bank transfer contact us info@coursesforsuccess.com

    24.  Can I purchase for multiple people?

    Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com

    25.  Can I request for an invoice before purchase?

    Yes, you can request for an invoice via email at info@coursesforsuccess.com

    26.  Purchase for a gift?

    Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.

    27.  Can I create my own course bundle?

    Yes,
    you can customize your own bundle. Please send us the complete list
    with the exact course link of the courses you'd like to bundle up via
    email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

    28.  How will I contact Courses For Success if I have any questions?

    You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

    Free Personal Success Training Course

    The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!

    This month, we are providing it for Free with all Course Purchases, as a special offer!

    Benefits:

    • How to layout a Success Plan.

    • Get where you want to be in life.

    • How to unclutter your mind to succeed.

    • Achieve your dreams using your imagination.

    • How to have faith in yourself.

    Features:

    • Life time access

    • Complement your individual course purchase.

    • Click here Personal Success Training Program to see thousands of positive reviews,

    Hurry - offer - ends this month!

    Training Packages

    Looking for specific training for yourself or employees in your Business. We can provide tailor-made Training Packages.

    Training Packages

    CYBER SALE ENDS SUNDAY

    Contact Center Training Online Bundle, 3 Certificate Courses

    Save 85% Save 85%
    Original price USD $1,197
    Original price $1,197 - Original price $1,197
    Original price USD $1,197
    Current price USD $179
    USD $179 - USD $179
    Current price USD $179

    Learn How To Become An Effective Contact Center Employee

    Request Your FREE Course Info-Pack Now!

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    Course Summary

    • Delivery: Online
    • Access: Unlimited Lifetime
    • Time: Study at your own pace
    • Duration: 6 to 8 hours per course
    • Assessments: Yes
    • Qualification: Certificate
    About This Course
    What you will learn - Develop Your Contact Center Skills Today!
  • Understand the factors that contribute to customer objections
  • Define different objections
  • Recognise different strategies to overcome objections
  • Identify the real objection
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

  • Enjoy BIG Savings with our Contact Center Training Online Bundle, 3 Certificate Courses

    1. Contact Center Training

    2. Overcoming Sales Objections

    3. Handling a Difficult Customer


    1. Contact Center Training: Learn How To Become An Effective Employee Of A Contact Center

    For many people, the term Contact Center relates to sales calls and telemarketers.  There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls.  A contact center can provide customer support, information technology support, and much more.  The key to having a great customer experience using a contact center is in the training.   A well trained contact center can be the difference between gaining more customers and losing customers.  Customers want a well-educated agent when they contact a business.  They want to know that the person answering their questions knows what they are talking about.  Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

    With our “Contact Center Training” course, you will discover the basic elements of being an effective employee of a contact center. 


    2. Overcoming Sales Objections: Understand Objections and How To Handle Them

    Experiencing a sales objection can be a disheartening event. Through this course your will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.

    Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.


    3. Handling a Difficult Customer: Learn How to Deal with Difficult Customers and Situations

    Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

    This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.


    Receive Lifetime Access to Course Materials, so you can review at any time.

    Join one of our customer service certification programs today!

    For comprehensive information on units of study click the units of study tab above.

    This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

    Course Fast Facts:

    1. All courses are easy to follow and understand
    2. Only 6 to 8 hours of study is required per course
    3. Unlimited lifetime access to course materials
    4. Study as many courses as you want
    5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
    6. You can study from home or at work, at your own pace, in your own time
    7. Certificates 

    Course Delivery

    Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

    Recognition & Accreditation

    The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.


    Show More Hide
    Units of Study

    Receive Lifetime Access to Course Materials, so you can review at any time.

    The Contact Center Training 3 Course Bundle includes the following courses, below is a summary of each course: 

    Course 1 - Contact Center Training

    Module One: Getting Started

    Module Two: It Starts at the Top

    • Create an Open Culture 
    • Understand Goals 
    • Understand Agents’ Responsibilities 
    • Identify Education Opportunities

    Module Three: Peer Training

    • Top Performing Employees 
    • Discuss Role with Company 
    • Critique Previously Recorded Calls 
    • Cross Training

    Module Four: How to Build Rapport

    • Smile in Your Voice 
    • Engage in Small Talk 
    • Listen, Acknowledge, and Empathize 
    • Be Yourself 

    Module Five: Learn to Listen

    • Allow Customer to Talk 
    • Avoid Judgment 
    • Take Notes 
    • Recap the Call

    Module Six: Manners Matter - Etiquette & Customer Service (I)

    • Scripting 
    • Dead Air 
    • Tone & Inflection 
    • Saying it the Right Way

    Module Seven: Manners Matter - Etiquette & Customer Service (II)

    • “Reading” Your Customers 
    • Properly Transferring Calls 
    • Going the Extra Mile 
    • Limit Information

    Module Eight: Handling Difficult Customers

    • Keep Calm 
    • Listen, Repeat, and 
    • Avoid Placing Blame 
    • Solve the Problem

    Module Nine: Getting the Necessary Information

    • Have a Checklist 
    • Linear Thinking 
    • Open-Ended Questions 
    • Close-Ended Questions

    Module Ten: Performance Evaluations

    • Consistent Service 
    • Abandoned Calls 
    • Speed of the Answer 
    • Length of Call

    Module Eleven: Training Doesn’t Stop

    • Evaluate Progress 
    • Get Feedback on Training 
    • Kudos to Deserving Employees 
    • Have Monthly Meetings

    Module Twelve: Wrapping Up

    Course 2 - Overcoming Sales Objections

    Module One - Getting Started

    Module Two - Three Main Factors

    • Skepticism
    • Misunderstanding
    • Stalling

    Module Three - Seeing Objections as Opportunities

    • Translating the objection to a question
    • Translating the objection to a reason to buy

    Module Four - Getting to the Bottom

    • Asking appropriate questions
    • Common objections
    • Basic strategies

    Module Five - Finding a Point of Agreement

    • Outlining features and benefits
    • Identifying your unique selling position
    • Agreeing with the objection to make the sale

    Module Six - Have the Client Answer Their Own Objection

    • Understand the problem
    • Render it inobjectionable

    Module Seven - Deflating Objections

    • Bring up common objections first
    • The inner workings of objections

    Module Eight - Unvoiced Objections

    • How to dig up the "Real Reason"
    • Bringing their objections to light

    Module Nine - The Five Steps

    • Expect them
    • Welcome them
    • Affirm them
    • Complete answers
    • Compensating benefits

    Module Ten - Do's and Don'ts

    • Do's
    • Don'ts

    Module Eleven - Sealing the Deal

    • Understanding when it's time to close
    • Powerful closing techniques
    • The power of reassurance
    • Things to remember

    Module Twelve - Wrapping Up

    Course 3 - Handling a Difficult Customer

    Module One: Getting Started

    Module Two: The Right Attitude Starts with You

    • Be Grateful
    • Make Gratitude a Habit
    • Keep Your Body Healthy
    • Invoke Inner Peace

    Module Three: Stress Management (Internal Stressors)

    • Irritability
    • Unhappiness With Your Job
    • Feeling Underappreciated
    • Not Well Rested

    Module Four: Stress Management (External Stressors) 

    • Manage Your Work Space
    • Loud Work Environment
    • Co-Worker Relations
    • Demanding Supervisor

    Module Five: Transactional Analysis 

    • What is Transactional Analysis
    • Parent
    • Child
    • Adult

    Module Six: Why are Some Customers Difficult 

    • They Have Truly Had a Bad Experience and Want to Vent
    • Want Someone to be Held Accountable
    • They Have Truly Had a Bad Experience and Want Resolution
    • They are Generally Unhappy

    Module Seven: Dealing with the Customer Over the Phone 

    • Listen to the Customer’s Complaint
    • Build Rapport
    • Do Not Respond with Negative Words or Emotion
    • Offer a Verbal Solution to Your Customer

    Module Eight: Dealing with the Customer In Person 

    • Listen to the Customer’s Concerns
    • Build Rapport
    • Respond with Positive Words and Body Language
    • Aside from Words

    Module Nine: Sensitivity in Dealing with Customers 

    • Customers who are Angry
    • Customers who are Rude
    • Customers with Different Cultural Values
    • Customers who Cannot be Satisfied

    Module Ten: Scenarios of Dealing with a Difficult Customer 

    • Angry Customer
    • Rude Customer
    • A Customer from Another Culture
    • An Impossible to Please Customer

    Module Eleven: Following up With a Customer Once You Have Addressed Their Issue

    • Call the Customer
    • Send the Customer an Email
    • Mail the Customer a Small Token
    • Snail-Mail a Handwritten or Typed Letter

    Module Twelve: Wrapping Up

    Requirements

    Entry requirements

    Students must have basic literacy and numeracy skills.

    Minimum education

    Open entry. Previous schooling and academic achievements are not required for entry into this course.

    Computer requirements

    Students will need access to a computer and the internet.

    Minimum specifications for the computer are:

    Windows:

    Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

    MAC/iOS

    OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

    All systems

    Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

    Students will also need access the following applications:

    Adobe Acrobat Reader

    FAQS

    1.  Who are Courses For Success?

    Courses For Success is a global course platform that started in 2008
    with 5 courses, since then we have grown to over 10,000 online courses.

    Our courses span across the following categories:

    •Animal    

    •Beauty    

    •Business    

    •Health & Fitness     

    •Finance

    •Lifestyle    

    •IT & Software    

    •Personal Development

    •Teaching & Academics

    2.  Is there a refund/cancellation policy?

    Yes, we have a 7-day money-back refund guarantee. Just send us an email to info@coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

    3.  What is the FREE Personal Success Training Program?

    The Personal Success Training Program
    was developed by Courses For Success to help our customers achieve
    success. Currently, we are offering this program for FREE with every
    course or bundle purchase this month. This is a limited time offer!

    4.  Are there any requirements to study this course?

    No,
    anyone who has an interest in learning more about this subject matter
    is encouraged to take our course. There are no entry requirements to
    take this course.

    5.  Do I require to have finished high school to complete this course?

    No,
    you do not require a High School Diploma or to have finished school to
    study this course, this course is open to anyone who would like to take
    this course.

    6.  What if English is not my first language?

    This
    course is provided in English, however, due to the digital nature of
    our training, you can take your time studying the material and make use
    of tools such as google translate and Grammarly.

    7.  Is this course online or conducted in person?

    All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

    8.  How do I receive my course?

    After
    you have completed the payment, you will receive a confirmation email
    and tax receipt. You will also receive an email containing your course
    login details (username and password), as well as instructions on how to
    access and log in to your course via the internet with any device,
    please check your junk/spam folder in the event that you do not receive
    the email.

    9.  When does this course start?

    Providing
    you have internet access you can start this course whenever you like,
    just go to the login page and insert your username and password and you
    can access the online material.

    10.  What is online learning like?

    Online learning is easy, if not easier than a traditional academic situation.
    By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

    Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

    11.  What computer skills do I need for my course?

    You
    don't need to be a computer expert to succeed with our online training,
    but you should be comfortable typing, using the internet and be capable
    of using common software (such as Microsoft word).

    12.  How long will you have access to the online course?

    The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

    Please also check the course summary, as a small selection of courses have limited access.

    13.  How long will my course take?

    Course duration, is listed under Course Summary

    14.  Do I need to buy textbooks?

    All the required material for your course is included in the online system, you do not need to buy anything else.

    15.  Is the course interactive?

    Yes, all our courses are interactive.

    16.  Is there an assessment or exam?

    Yes,
    you will be required to complete a multiple-choice test online at the
    end of your course, you can do this test as many times as you require.

    17.  What type of certificate will I receive?

    You
    will receive a Certificate of Completion that is applicable worldwide,
    which demonstrates your commitment to learning new skills. You can share
    the certificate with your friends, relatives, co-workers and employers.
    Also, include it in your resume/CV, professional social media profiles
    and job applications.

    Wendy Sue Hunt - 5 STAR REVIEW
    "If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
    The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."

    Valencia Marie Aviles - 5 STAR REVIEW
    "I
    had a very good experience with my course. It has helped me to get
    multiple jobs and prepared me for almost everything I would need to
    know. The course was very informative and easy to understand and broken
    up perfectly to be done in a short amount of time while still learning a
    good amount! I would recommend Courses for Success to anyone trying to
    get abs certifications for job advancements, it is well worth it!"

    ELENA GRIFFIN - 5 STAR REVIEW
    "I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
    more.
    Thank you Courses for Success for being part of my learning journey and making education affordable!"

    Our
    completion certificates are very valuable and will help you progress in
    your work environment and show employers how committed you are to learn
    new skills, you might even get a promotion.

    18.  Will this course be credited by universities?

    No, it is not equivalent to a college or university credit.

    19.  Am I guaranteed to get a job with this certificate?

    This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

    20.  How will this course assist me with my career?

    Studying
    and completing this course will show employers that you have the
    knowledge in this field, additionally you will gain more confidence in
    this area of expertise.

    21.  How long is the certificate valid for?

    The Certificates are valid for life and do not need renewing. 

    22.  Can I take more than one course at a time?

    Courses
    are studied online at your own pace and you are free to study as many
    or as few courses as you wish, we also offer online course bundles that
    allow you to save on additional courses so that you may get all the
    topics related to your training goals in one go.

    23.  What are the Payment Methods available? Is there a payment plan?

    We accept payments via PayPal, Credit Card and Bank Transfer.

    Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.

    To pay via bank transfer contact us info@coursesforsuccess.com

    24.  Can I purchase for multiple people?

    Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com

    25.  Can I request for an invoice before purchase?

    Yes, you can request for an invoice via email at info@coursesforsuccess.com

    26.  Purchase for a gift?

    Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.

    27.  Can I create my own course bundle?

    Yes,
    you can customize your own bundle. Please send us the complete list
    with the exact course link of the courses you'd like to bundle up via
    email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

    28.  How will I contact Courses For Success if I have any questions?

    You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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    Training Packages

    Looking for specific training for yourself or employees in your Business. We can provide tailor-made Training Packages.

    Training Packages