Crisis Management Online Certificate Course

Be Ready For Emergencies

Crisis Management Online Certificate Course

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Study Crisis Management Online Course and Be Ready for Emergencies

With our Crisis Management Online Course, you will learn how to create a crisis management plan that will help your company avoid, respond to, and recover from all types of incidents.

Organizations that are still in business must be prepared for emergencies. Starting with a crisis management team and appropriate training, you will learn to put the right people in place. Then, you will know how to recognize and evaluate crisis risks, establish a response process, and gather the right strategies. A crisis recovery plan is also covered, and crisis response techniques include documenting and investigating crimes and setting up an emergency operations center.

To deal with an unexpected and significant adverse event, organizations use crisis management strategies. There are various reasons why a crisis may occur, including unpredictable events or unexpected outcomes from a risky situation. Both scenarios require quick decisions to limit damage to the organization.

It aims to minimize the damage caused by a crisis by implementing crisis management techniques. Crisis management and crisis response are not the same things, however. An alternative approach to crisis management involves putting in place extensive procedures before a crisis occurs. Crises are managed before, during, and after.

What you will learn with our Crisis Management Online Course

  • Assign people to an appropriate crisis team role.
  • Conduct a crisis audit.
  • Establish the means for business continuity.
  • Determine how to manage incidents.
  • Help your team recover from a crisis.
  • Apply the process in practical exercise.

Crisis Management Online Course - Requirements

The Crisis Management Course is delivered 100 percent online 24/7.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Registered students gain unrestricted access to the Crisis Management Course
  3. All course material is available online 24/7 and can be accessed using any device
  4. Study online from anywhere in your own time at your own pace
  5. All students who complete the course will be awarded with a certificate of completion

For any additional questions please see our comprehensive FAQS tab above.

Crisis Management Online Course Outline

Session 1: Course Overview

Since crises are an unavoidable part of doing business, viable companies must be prepared for them. The bad plan is to have no plan at all, and the best ideas are reviewed and tweaked over time to ensure that they succeed. Fortunately, they do not include separate preparations for fires, weather hazards, and other types of emergencies.

Learning Objectives:

  • Assign people to an appropriate crisis team role.
  • Conduct a crisis audit.
  • Establish the means for business continuity.
  • Determine how to manage incidents.
  • Help your team recover from a crisis.
  • Apply the process in practical exercise.

Topics to be discussed include:

  • Pre-Assignment
  • Burst Water Pipe
  • Call Center
  • Call Center

Session 2: What is Crisis Management?

As a result, they have requested or agreed to be a member of their company's crisis response team. This is an excellent opportunity for them to be a part of something that is beneficial not just to their business, but also to their personal growth. In this session, you'll understand the fundamental terms of crisis management and who wants to be on the squad.

Defining Terms

Jonathan Bernstein defines crisis management in his book Manager's Guide to Crisis Management as "the art of stopping trouble where they can, and responding accordingly when they can't." Organizationally, crisis management can be described as “preventing loss when possible and mitigating loss when it is not” (also a quote from Bernstein).

Topics to be discussed include:

  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

Session 3: Training Leaders and Staff

Don't work themselves into a bind. To avoid and adapt to a situation, everyone in the organization needs some sort of preparation. Others would need minimal preparation, while some will need extensive training. This workshop will look at the basics that must be addressed in the training schedule, as well as what is required to make training a reality.

Training Essentials

Doing a fantastic crisis strategy is just one aspect of the job. People must therefore be prepared so that they realize their duties and how to behave in the event of a crisis. Hopefully, no one would actually have to put their experience to use in a real-world situation. In fact, if everyone is well educated, performs their crisis position, and is well organized, the company's losses will be minimized.

Topics to be discussed include:

  • Three-Pronged Approach
  • Conducting Training

Session 4: Conducting the Crisis Audit

They need to look back if they want to see where they are. Examine under the carpets, in dark rooms, and in areas where individuals and organizations may not wish to hear about it. An audit is comprehensive and final. This session will look at why an audit is necessary and how to use the findings to create a risk matrix to help them recognize and clarify any risks.

Why Audit?

In the topic of protection and well-being, they continue to emphasize prevention because they appreciate the importance of planning for and avoiding a disaster. However, it is difficult to prepare for any eventuality and to create a flawless ecosystem that will outlast every disaster. In terms of health and safety, it conducts hazard tests in the workplace on a daily basis.

Topics to be discussed include:

  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

Session 5: Performing a Risk Level Analysis

Putting challenges and risks into groups is another way to clarify and handle them. This will assist them in moving on to the next level, which is determining which risks to resolve first and how to address them. This workshop would share a four-stage risk level review that they will use to get a better understanding of the threats that face their company.

The Four Categories

In Session Four, it included a matrix for assessing goals and the probability of a problem developing. Another way to look at it is to do a risk level survey. (Based on the violence response framework suggested by Drs. James Turner and Michael Gelles in their book “Threat Assessment: A Risk Management Approach”).

Topics to be discussed include:

  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

Session 6: Developing a Response Process

Being active is a perfect place for them to realize what is going on and learn what they can while still assisting their organization. This session would look at pre-assignment and the steps involved in a threat response plan. 

Topics to be discussed include:

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

Session 7: Consulting with the Experts

They are studying a lot in this course, but it is hard for them to remember everything they know all at once. The specifics of their market, regional area, and individual crisis audit would also have an impact on what their software needs. This session would look at the importance and rewards of consulting with others who are professional providers.

Considering Your Resources

Perhaps an organization will not have a budget and will have to do its best without outside help. Bear in mind, though, that certain problems are best resolved and managed in this manner. In the event of a community-wide disaster, they need to realize that their strategy for an offsite emergency command center is not the same as the plan for the business next door.

Topics to be discussed include:

  • Making Connections

Session 8: Incident Management Techniques

Although avoidance is the best approach for crisis management, incidents can happen that must be dealt with. This workshop would look at a case report and potential solutions to the incident, as well as reports and analysis.

Topics to be discussed include:

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

Session 9: Working through the Issues

When confronted with an actual or perceived challenge, it may seem insurmountable. Developing their problem-solving skills is one of the strategies that can assist them in crisis management. In this lesson, they will practice problem solving from start to finish, as well as the fundamentals of making the right decision possible.

Model Overview

Not everybody who ends up with a career in crisis management likes the job. Taking steps during a crisis can be daunting and individuals must handle many challenges in order to meet their duties at work. It can be daunting for everyone as a situation looms wide and there are overlapping priorities for their time, energy, and money.

Topics to be discussed include:

  • The Problem-Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

Session 10: Establishing an Emergency Operations Center

During a disaster, the Emergency Operations Center, also known as an Emergency Management Office or anything similar, becomes a hive of action before routine operations can return in their usual location. This session will look at what is necessary for their hub, how to construct it, and how to determine who is in charge.

EOC Considerations

The crisis response team will need a place to work, and if their company is threatened or harmed, the place will need to be set up off-site. Depending on the type of the issue, it could be beneficial to have an Emergency Operations Center (EOC) inside the building so that participants can easily communicate with one another.

Topics to be discussed include:

  • Making Connections
  • Who is In Charge?

Session 11: Building Business Continuity and Recovery

This whole course has been about consistency. They are considering coping with a crisis and then doing what is necessary to get back into business or restore the business to full service. This session will teach you how to address issues in terms of continuity. It will also look at key components of their crisis strategy.

Creating Continuity

They will decide what needs to be done first after they have decided the urgent and non-urgent facets of the company to be restored in order to uphold the credibility of the business and satisfy stakeholder standards. Frequently, they would examine each big business activity and decide which operations are critical and how much time they will tolerate for any function to be inaccessible.

Topics to be discussed include:

  • Making Connections
  • Essential Crisis Plan Elements

Session 12: Walliallia

Now it's time to use what they've learned in a crisis situation to use their creativity to see what sort of explanation and conclusions they can come up with. This workshop will take a case study approach to real-life examples where their new experience and support will be beneficial.

Background

In the small town is a fascinating business that holds the secret to the global protection of water systems. This small town is known as Roaring Falls, and it is located in the rural state of Wallaloopa. Walliallia, which means "water for everyone," is the name of the factory, which has been in operation since 2015.

Topics to be discussed include:

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

Session 13: Recovering and Moving On

This workshop would look at ways to assist people who have been upset by a stressful experience in dealing with their responses. It would also consider how to assist their company as a whole in recovering and moving on.

Initial Adjustments

Some will seek closure, and others will attempt to deny that the incident ever occurred. If this is someone's first experience with a tragedy or death, these emotions might be unfamiliar. It is important that people understand that what they are experiencing is natural and that they are not supposed to ignore or reject their feelings about what has occurred.

Topics to be discussed include:

  • Working Things Out
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

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No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

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After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

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Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

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There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

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Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
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All the required material for your course is included in the online system, you do not need to buy anything else.

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Yes, all our courses are interactive.

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Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

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You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

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Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

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About this Course

Study Crisis Management Online Course and Be Ready for Emergencies

With our Crisis Management Online Course, you will learn how to create a crisis management plan that will help your company avoid, respond to, and recover from all types of incidents.

Organizations that are still in business must be prepared for emergencies. Starting with a crisis management team and appropriate training, you will learn to put the right people in place. Then, you will know how to recognize and evaluate crisis risks, establish a response process, and gather the right strategies. A crisis recovery plan is also covered, and crisis response techniques include documenting and investigating crimes and setting up an emergency operations center.

To deal with an unexpected and significant adverse event, organizations use crisis management strategies. There are various reasons why a crisis may occur, including unpredictable events or unexpected outcomes from a risky situation. Both scenarios require quick decisions to limit damage to the organization.

It aims to minimize the damage caused by a crisis by implementing crisis management techniques. Crisis management and crisis response are not the same things, however. An alternative approach to crisis management involves putting in place extensive procedures before a crisis occurs. Crises are managed before, during, and after.

What you will learn with our Crisis Management Online Course

  • Assign people to an appropriate crisis team role.
  • Conduct a crisis audit.
  • Establish the means for business continuity.
  • Determine how to manage incidents.
  • Help your team recover from a crisis.
  • Apply the process in practical exercise.

Crisis Management Online Course - Requirements

The Crisis Management Course is delivered 100 percent online 24/7.

To successfully complete this course, a student must:

  • Have access to the internet and the necessary technical skills to navigate the online learning resources
  • Have access to any mobile device with internet connectivity (laptop, desktop, tablet)
  • Be a self-directed learner
  • Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension
  2. Registered students gain unrestricted access to the Crisis Management Course
  3. All course material is available online 24/7 and can be accessed using any device
  4. Study online from anywhere in your own time at your own pace
  5. All students who complete the course will be awarded with a certificate of completion

For any additional questions please see our comprehensive FAQS tab above.

Crisis Management Online Course Outline

Session 1: Course Overview

Since crises are an unavoidable part of doing business, viable companies must be prepared for them. The bad plan is to have no plan at all, and the best ideas are reviewed and tweaked over time to ensure that they succeed. Fortunately, they do not include separate preparations for fires, weather hazards, and other types of emergencies.

Learning Objectives:

  • Assign people to an appropriate crisis team role.
  • Conduct a crisis audit.
  • Establish the means for business continuity.
  • Determine how to manage incidents.
  • Help your team recover from a crisis.
  • Apply the process in practical exercise.

Topics to be discussed include:

  • Pre-Assignment
  • Burst Water Pipe
  • Call Center
  • Call Center

Session 2: What is Crisis Management?

As a result, they have requested or agreed to be a member of their company's crisis response team. This is an excellent opportunity for them to be a part of something that is beneficial not just to their business, but also to their personal growth. In this session, you'll understand the fundamental terms of crisis management and who wants to be on the squad.

Defining Terms

Jonathan Bernstein defines crisis management in his book Manager's Guide to Crisis Management as "the art of stopping trouble where they can, and responding accordingly when they can't." Organizationally, crisis management can be described as “preventing loss when possible and mitigating loss when it is not” (also a quote from Bernstein).

Topics to be discussed include:

  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

Session 3: Training Leaders and Staff

Don't work themselves into a bind. To avoid and adapt to a situation, everyone in the organization needs some sort of preparation. Others would need minimal preparation, while some will need extensive training. This workshop will look at the basics that must be addressed in the training schedule, as well as what is required to make training a reality.

Training Essentials

Doing a fantastic crisis strategy is just one aspect of the job. People must therefore be prepared so that they realize their duties and how to behave in the event of a crisis. Hopefully, no one would actually have to put their experience to use in a real-world situation. In fact, if everyone is well educated, performs their crisis position, and is well organized, the company's losses will be minimized.

Topics to be discussed include:

  • Three-Pronged Approach
  • Conducting Training

Session 4: Conducting the Crisis Audit

They need to look back if they want to see where they are. Examine under the carpets, in dark rooms, and in areas where individuals and organizations may not wish to hear about it. An audit is comprehensive and final. This session will look at why an audit is necessary and how to use the findings to create a risk matrix to help them recognize and clarify any risks.

Why Audit?

In the topic of protection and well-being, they continue to emphasize prevention because they appreciate the importance of planning for and avoiding a disaster. However, it is difficult to prepare for any eventuality and to create a flawless ecosystem that will outlast every disaster. In terms of health and safety, it conducts hazard tests in the workplace on a daily basis.

Topics to be discussed include:

  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

Session 5: Performing a Risk Level Analysis

Putting challenges and risks into groups is another way to clarify and handle them. This will assist them in moving on to the next level, which is determining which risks to resolve first and how to address them. This workshop would share a four-stage risk level review that they will use to get a better understanding of the threats that face their company.

The Four Categories

In Session Four, it included a matrix for assessing goals and the probability of a problem developing. Another way to look at it is to do a risk level survey. (Based on the violence response framework suggested by Drs. James Turner and Michael Gelles in their book “Threat Assessment: A Risk Management Approach”).

Topics to be discussed include:

  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

Session 6: Developing a Response Process

Being active is a perfect place for them to realize what is going on and learn what they can while still assisting their organization. This session would look at pre-assignment and the steps involved in a threat response plan. 

Topics to be discussed include:

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

Session 7: Consulting with the Experts

They are studying a lot in this course, but it is hard for them to remember everything they know all at once. The specifics of their market, regional area, and individual crisis audit would also have an impact on what their software needs. This session would look at the importance and rewards of consulting with others who are professional providers.

Considering Your Resources

Perhaps an organization will not have a budget and will have to do its best without outside help. Bear in mind, though, that certain problems are best resolved and managed in this manner. In the event of a community-wide disaster, they need to realize that their strategy for an offsite emergency command center is not the same as the plan for the business next door.

Topics to be discussed include:

  • Making Connections

Session 8: Incident Management Techniques

Although avoidance is the best approach for crisis management, incidents can happen that must be dealt with. This workshop would look at a case report and potential solutions to the incident, as well as reports and analysis.

Topics to be discussed include:

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

Session 9: Working through the Issues

When confronted with an actual or perceived challenge, it may seem insurmountable. Developing their problem-solving skills is one of the strategies that can assist them in crisis management. In this lesson, they will practice problem solving from start to finish, as well as the fundamentals of making the right decision possible.

Model Overview

Not everybody who ends up with a career in crisis management likes the job. Taking steps during a crisis can be daunting and individuals must handle many challenges in order to meet their duties at work. It can be daunting for everyone as a situation looms wide and there are overlapping priorities for their time, energy, and money.

Topics to be discussed include:

  • The Problem-Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

Session 10: Establishing an Emergency Operations Center

During a disaster, the Emergency Operations Center, also known as an Emergency Management Office or anything similar, becomes a hive of action before routine operations can return in their usual location. This session will look at what is necessary for their hub, how to construct it, and how to determine who is in charge.

EOC Considerations

The crisis response team will need a place to work, and if their company is threatened or harmed, the place will need to be set up off-site. Depending on the type of the issue, it could be beneficial to have an Emergency Operations Center (EOC) inside the building so that participants can easily communicate with one another.

Topics to be discussed include:

  • Making Connections
  • Who is In Charge?

Session 11: Building Business Continuity and Recovery

This whole course has been about consistency. They are considering coping with a crisis and then doing what is necessary to get back into business or restore the business to full service. This session will teach you how to address issues in terms of continuity. It will also look at key components of their crisis strategy.

Creating Continuity

They will decide what needs to be done first after they have decided the urgent and non-urgent facets of the company to be restored in order to uphold the credibility of the business and satisfy stakeholder standards. Frequently, they would examine each big business activity and decide which operations are critical and how much time they will tolerate for any function to be inaccessible.

Topics to be discussed include:

  • Making Connections
  • Essential Crisis Plan Elements

Session 12: Walliallia

Now it's time to use what they've learned in a crisis situation to use their creativity to see what sort of explanation and conclusions they can come up with. This workshop will take a case study approach to real-life examples where their new experience and support will be beneficial.

Background

In the small town is a fascinating business that holds the secret to the global protection of water systems. This small town is known as Roaring Falls, and it is located in the rural state of Wallaloopa. Walliallia, which means "water for everyone," is the name of the factory, which has been in operation since 2015.

Topics to be discussed include:

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

Session 13: Recovering and Moving On

This workshop would look at ways to assist people who have been upset by a stressful experience in dealing with their responses. It would also consider how to assist their company as a whole in recovering and moving on.

Initial Adjustments

Some will seek closure, and others will attempt to deny that the incident ever occurred. If this is someone's first experience with a tragedy or death, these emotions might be unfamiliar. It is important that people understand that what they are experiencing is natural and that they are not supposed to ignore or reject their feelings about what has occurred.

Topics to be discussed include:

  • Working Things Out
  • A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
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Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Course Summary

Course ID: CFS03CM
Delivery Mode: Online
Access: Unlimited Lifetime
Time: Study at your own pace
Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate

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