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About This Course
What you will learn
  • Understand and explain exactly what business etiquette is and why it’s use is vital in business
  • Confidently network with others
  • Present yourself in a professional manner
  • Appreciate the significance and meaning of dress codes
  • Know how to effectively use a business card

  • Easily recalling names
  • Conducting yourself properly at a business lunch
  • Understanding and applying basic grammar rules in all forms of written communication
  • Appreciating and applying proper telephone etiquette
  • Understanding the benefits of practicing international etiquette

Study Business Etiquette Course Online; Be your best in any situation with the Business Etiquette Course

Create a professional, respectful atmosphere and make it a more productive workplace with our Business Etiquette Course Online. Taking our Business Etiquette Course will give you the confidence to be comfortable in all business situations and allows you to confidently present yourself as a polished professional who demands to be taken seriously.

Our Business Etiquette Online Course will help you apply good business etiquette training which will add credibility to your business stature. Colleagues, clients and business prospects are more likely to respond well to you when you dress professionally, consistently treat them with respect, and courtesy. Conversely, sloppy business etiquette has the potential to damage business relationships.

Online Business Etiquette Course examines the many facets of business etiquette, including the key areas of business networking, the proper application of meeting protocols, proper dining etiquette, how to apply business etiquette on an international scale and much more!

At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Business Etiquette Course Online, you will be equipped with the right skill-set to ensure you stand out from the competition!

Why You Need This Course

In the business world, business etiquette and professionalism is just as important as technical skills. Learn the essential skills necessary to succeed in a professional environment with our Business Etiquette Course.

Our comprehensive course offers a complete set of business etiquette classes and training to build foundational skills in etiquette and professionalism. Our course covers a wide range of topics, from communication etiquette to business writing, and even conference calls.

We offer an online course that provides a flexible learning experience, allowing you to learn at your convenience. Our Business Etiquette Course covers different aspects of etiquette, from body language and dress codes to social media etiquette and thank you notes.

Our course includes information about business dining, cell phone etiquette, dress for success, and even business networking. Our training options include virtual classrooms and classroom training, with certificates of completion for professional development.

In our Business Etiquette Course, you will learn about corporate protocol, international etiquette, and global business. We teach you the dos and don'ts of workplace communication, conflict managing, and stress management.

Our course covers topics such as job interviews, polishing professional images, and developing personal branding. We provide education and training in human resources, project management, and quality management, among other topics.

With our business etiquette course, you'll gain communication skills, presentation skills, and learn how to interact with business partners and clients. You'll also learn table manners, social etiquette, and how to build strong business relationships.

Our course is perfect for anyone looking to improve their professional conduct, and it is especially useful for those entering the business world. Our Business Etiquette Course provides the training necessary to excel in the corporate environment.

At Courses for Success, your education and training is our top priority. Enroll in our Business Etiquette Course now, and gain the knowledge and skills required to succeed in the business world. Our course covers everything from foundational skills to advanced topics, and it's perfect for anyone seeking professional development and career advancement.

Business Etiquette Course Online - Requirements

The Business Etiquette Course is delivered 100 percent online.

To successfully complete this course, a student must:

      Have access to the internet and the necessary technical skills to navigate the online learning resources

      Have access to any mobile device with internet connectivity (laptop, desktop, tablet)

      Be a self-directed learner

      Possess sound language and literacy skills

Quick Course Facts

  1. Course content is structured for easy comprehension

  2. Registered students gain unrestricted access to the Business Etiquette Course

  3. All course material is available online 24/7 and can be accessed using any device

  4. Study online from anywhere in your own time at your own pace

  5. All students who complete the course will be awarded with a certificate of completion

Business Etiquette Course Online Outline


The immediate success of industry relies on the relationship built within the co-workers, clients, suppliers, or investors. It is essential to have the proper manner and have consideration in communicating and dealing with others. It is also vital to learn not only the technical side of a business but also how to conduct oneself in the company of others.

The learning outcomes for this module are:

      Define etiquette and provide an example of how etiquette can be of value to a company or organization.

      Understand the guidelines on how to make effective introductions.

      Identify the 3 C’s of a good impression.

      Identify at least one way to minimize nervousness while in social situations.

      Understand how to use a business card effectively.

      Identify and practice at least one way to remember names.

      Identify the 3 steps in giving a handshake.

      Enumerate the four levels of conversation and provide an example for each.

      Understand place settings, napkin etiquette, and basic table manners.

      Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.

      Understand basic guidelines when it comes to the proper form of address, grammar standards, and use of acronyms in e-mails.

      Understand basic guidelines in the use of the telephone, voicemail, and cell phone.

      State the difference between a formal and an informal letter.

      Create an effective ‘Thank You’ note.

      Understand the meaning of colors in dressing for success.

      Differentiate among the dress casual, semi-formal, formal, and black-tie dress code.

      Understand basic guidelines in international etiquette.

Understanding Etiquette

It is essential to have a piece of basic knowledge on what etiquette means, and the various ways business etiquette can improve a company.

Topics to be discussed include:

      Etiquette Defined

      Etiquette was defined as conventional rules of polite behavior by Josy Roberts, author of 'Business Etiquette Your Questions and Answers'. Etiquette mostly covers aspects of social interactions, and they are guidelines on how to behave befitting good manners while in the company of other people.

      The Importance of Business Etiquette

  1. Branding

  2. Customer Care

  3. Employee Engagement

  4. Team Synergy

Networking for Success

It is vital to make the most of the first meeting in networking.

Topics to be discussed include:

      Create an Effective Introduction

  1. Project warmth and confidence

  2. State your first name and your last name

  3. When the other person has given their name, repeat it in acknowledgement

  4. Introduce strangers first

  5. Mind titles

      Making a Great First Impression

  1. Confidence

  2. Competence

  3. Credibility

      Minimizing Nervousness

  1. Ways to Minimize Nervousness

  2. Be informed

  3. Practice! Practice! Practice

  4. Learn relaxation techniques

  5. Meditation

  6. Self-talk

  7. Visualization

  8. Breathing exercises

  9. Listening to music

  10. Identify your triggers

  11. Believe in what you offer

      Using Business Cards Effectively

  1. 5 Tips on Using Cards Effectively

  2. Never be without your business cards!

  3. Follow the protocol on hierarchy

  4. Time the presentation of your card

  5. Accompany your business card with an explanation of what you can offer them

  6. When receiving a business card, show the other person that you value their card

      Remembering Names

  1. Ways to Remember Names

  2. Repeat

  3. Use mental imagery

  4. Put it on paper

  5. Use their name in creative sentences

  6. Be genuinely interested

The Meet and Greet

This module will tackle the three steps involved in making a sufficient handshake and the four-level of conversation.

Topics to be discussed include:

      The Three-Step Process

      A handshake is a standard part of interacting in social gatherings. It is considered as a gesture of goodwill.

      The Three-Step Process to Handshake

  1. Facial Expression

  2. Shake Hands

  3. Greet the Person

      The Four Levels of Conversation

      It is essential to be sensitive at the context of the conversation and the comfort level of the person being conversed with. The four levels of conversation are mainly based on the degree and amount of personal disclosure

  1. Small Talk

      Commonly known as the exchange of pleasantries stage

      Talks about generic topics wherein both are comfortable discussing

  1. Fact Disclosure

      Tackles about some basic facts about a person

      Also known as a “getting-to-know” stage

  1. Viewpoints and Opinions

      Discusses various topics

      This often requires the “buffering effect” of the first two stages

  1. Personal Feelings

      Disclosure and acknowledgement of personal feelings

The Dining in Style

Conducting business over meals is another way to build business relationships because meals offer a more casual atmosphere compared to offices. There are various etiquette rules to remember when dining with social associates.

Topics to be discussed include:

      Understanding Your Place Setting

      Place settings vary depending on the menu and the formality of the dining event.

  1. Basics to Remember

  2. Solids on the left, liquids on the right

  3. Forks are on the left, knives, and spoons on the right side of the plate.

  4. Work your way inwards with the utensils.

  5. Follow the 'rule of three's.'

      Using Your Napkin

      Eating Your Meal

      Sticky Situations and Possible Solutions

Eating Out

This module will discuss the basic courtesies that need to be observed while eating out.

Topics to be discussed include:

      Ordering in a Restaurant

  1. As with many places, say ‘please’ and ‘thank you’ especially when addressing the waiter or server.

  2. Don’t order the most expensive item

  3. If you’re the host, cue the server subtly at the start of the meal

  4. Don’t order for your associate

  5. If, after looking at the menu, you see items that you are uncertain about, ask your server any questions that you may have

      About Alcoholic Beverages

      Alcohol is not recommended to be part of a business meeting because it might affect the professional atmosphere at the table.

      Paying the Bill


Business Email Etiquette

E-mail is a convenient and effective medium to communicate about business.

Topics to be discussed include:

      Addressing Your Message

  1. Know when to use the To, Cc, and Bcc fields

  2. Using the ‘To’ field

  3. Using the ‘Cc’ field

  4. Using the ‘Bcc’ field

  5. Address the receiver by name in the first sentence of your e-mail

      Grammar and Acronyms

      Top 5 Technology Tips

  1. Medium is the message.

  2. Always re-read your letters.

  3. Think security

  4. Think of you recipient’s convenience

  5. Skip it if it’s not necessary

Phone Etiquette

This module will discuss the importance of developing an appropriate greeting and dealing with voicemail.

Topics to be discussed include:

      Developing an Appropriate Greeting

  1. Say your greeting

  2. Identify yourself and the company.

  3. Inquire how you might be of assistance

      Dealing with Voicemail

  1. Tips on leaving a voicemail message

  2. Tips on managing your own voicemail

      Cell Phone Do’s and Don’ts

The Written Letter

This module will tackle how to write a ‘Thank You’ note, a formal letter, and an informal letter.

Topics to be discussed include:

      Thank You Notes

      The formality depends on the relationship between two people and the recipient of the note.

      Formal Letters

      Formal style is recommended for most business correspondence.

  1. Basic rules in composing formal letters

  2. Stationary

  3. Content

  4. Lay-out on Page

  5. Tone

      Informal Letters

      This is a shorter and more straight-forward version of a formal letter

Dressing for Success

Self-presentation is one of the significant parts of practicing etiquette. This module will talk about the various guidelines in dressing for success.

Topics to be discussed include:

      The Meaning of Colors

      Interpreting Common Dress Codes

  1. Dressy Casual

  2. Semi-Formal

  3. Formal

  4. Black-tie

      Deciding What to Wear

International Etiquette

Culture plays a role in etiquette, and each country and nation have its own set of rules for polite behavior.

Topics to be discussed include:

      General Rules

      Culture affects and influences the etiquette of a person. It is vital to have an understanding and basic knowledge of the cultures there is especially when most businesses today operate globally.

      Important Points

  1. Some cultures dress conservatively as the norm

  2. Some cultures meet and greet people with a kiss, a hug, or a bow instead of a handshake

  3. Stick to formal titles for business interactions unless invited otherwise

  4. Some cultures are less time-conscious than others

  5. Understand differences in perception of personal space

      Preparation Tips

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This etiquette and professionalism course certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Other Workplace Soft Skills Courses

If you’d like to help your workplace flourish, take a look at the range of workplace essentials courses available at Courses For Success.

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Units of Study

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up


Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:


Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader


Entry requirements:

Students must have basic literacy and numeracy skills.

Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Device requirements:

Students will need access to a computer/any device and the internet.


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anyone who has an interest in learning more about this subject matter
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you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
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course is provided in English, however, due to the digital nature of
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All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

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Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

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Course duration, is listed under Course Summary

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All the required material for your course is included in the online system, you do not need to buy anything else.

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you will be required to complete a multiple-choice test online at the
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will receive a Certificate of Completion that is applicable worldwide,
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Business Etiquette Online Certificate Course

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Learn the fundamentals of business etiquette with this comprehensive online certificate course. Become confident in your ability to understand and explain the importance of etiquette in the business world. Improve your communication skills and gain better insights into how to effectively interact with colleagues.

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