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About This Course
What you will learn - Create a Safe Working Environment for Your Employees
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization
  • The Investigation Process
  • Witness Evidence
  • Witness Information to Gather
  • A Witness’ Rights

  • Enjoy BIG Savings with our Bullying in the Workplace Online Bundle, 3 Certificate Courses

    1. Bullying in the Workplace

    2. Workplace Harassment: What It Is and What to Do About It

    3. Workplace Violence: How to Manage Anger and Violence in the Workplace


    1. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

    Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

    In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

    2. Workplace Harassment: What It Is and What to Do About It: Prevent And Handle Workplace Harassment

    Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.

    In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal.

    3. Workplace Violence: How to Manage Anger and Violence in the Workplace: Prevent Violence In The Workplace

    Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

    In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

    Receive Lifetime Access to Course Materials, so you can review at any time.

    For comprehensive information on units of study click the units of study tab above.

    This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

    Course Fast Facts:

    1. All courses are easy to follow and understand
    2. Only 6 to 8 hours of study is required per course
    3. Unlimited lifetime access to course materials
    4. Study as many courses as you want
    5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
    6. You can study from home or at work, at your own pace, in your own time
    7. Certificates 

    Course Delivery

    Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

    Recognition & Accreditation

    The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.


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    Units of Study

    Receive Lifetime Access to Course Materials, so you can review at any time.

    Bullying in the Workplace 3 Course Bundle includes the following courses, below is a summary of each course: 

    Course 1 - Certificate in Bullying in the Workplace Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: Defining Bullying

    • What is Bullying?
    • Some Scary Statistics
    • Bullying is a Common Experience
    • Common Targets
    • The Costs of Bullying
    • Costs to the Organization

     Session 3: Why Bullies Do What They Do

    • Origins of Bullying Behavior
    • Defining Bullying Behavior
    • Summary
    • Other Types of Bullying

     Session 4: Building a Shield Against Bullies

    Distorted Thinking

    • Your Toolkit Against Bullies

     Session 5: What to Do If It Happens to You

    • Telling it Like it Is
    • When Does Bullying Happen?
    • How Do I Know If I’m Being Bullied?
    • Strategies That Don’t Work
    • Short-Term Survival Tips
    • Long-Term Strategies for Success
    • Take Care of Priorities
    • Take Time and Make a Plan
    • Act!
    • Applying My Skills

     Session 6: What to Do If You Witness Bullying

    • Speak Up!
    • Case Study
    • Things to Say

     Session 7: Creating an Anti-Bullying Workplace

    • Creating Anti-Bullying Policies
    • Writing the Policy
    • Educating Staff
    • Implementing and Enforcing Anti-Bullying Policies
    • Lessons for the Workplace, Questions 1 - 4
    • Lessons for the Workplace, Questions 5 - 8

     Session 8: The Law on Bullying

    • The Law on Bullying Around the World
    •  A Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 2 - Certificate in Workplace Harassment: What It Is and What to Do About It Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: Defining Harassment

    • What Is Harassment?
    • Types of Harassment
    • Legal Definitions
    • Summary
    • Reasonable Man/Reasonable Woman

     Session 3: Defining Sexual Harassment

    • What is Sexual Harassment?
    • Types of Harassment
    • Behavior Categories
    • Questionable Scenarios
    • Is This Harassment? Scenario One
    • Is This Harassment? Scenario Two
    • Is This Harassment? Scenario Three
    • Is This Harassment? Scenario Four
    • Is This Harassment? Scenario Five

     Session 4: The Purpose of Training

    • Why is Training Important?

     Session 5: Creating a Harassment Policy

    • Key Policy Points
    • Writing the Policy
    • The Complaint Procedure
    • Educating Staff
    • Monitoring the Policy

     Session 6: Other Prevention Strategies

    • Making Connections

     Session 7: Nipping it in the Bud

    • Your Role as a Manager
    • Making Connections

     Session 8: Protecting Yourself

    • Minimizing Your Risks
    • Key Strategies

     Session 9: What If It Happens to Me?

    • What Works and What Doesn’t?
    • Strategies that Do Work
    • Saying No

     Session 10: What If It’s Happening to Someone Else?

    • What’s Really Happening? Part One
    • What’s Really Happening? Part Two

     Session 11: Someone Has Filed a Complaint Against Me!

    • Steps to Deal with the Situation

     Session 12: Addressing a Complaint

    • Addressing a Complaint

     Session 13: Handling False Complaints

    • About False Complaints, Part One
    • About False Complaints, Part Two

     Session 14: Mediation

    • Basics of Mediation
    • Choosing a Mediator
    • External Mediator
    • The Mediation Process
    • Step One: Preparation, Part Two
    • Step Two: The Meeting, Part One
    • Step Two: The Meeting, Part Two
    • Step Three: Resolution
    • How to Document Mediation

     Session 15: Investigating a Complaint

    • Setting up the Investigation
    • Choosing the Investigator
    • Key Qualities for an Investigator
    • The Investigation Plan
    • Sample Issues
    • The Investigation Process
    • Sample Issues
    • The Investigation Process
    • Witness Evidence
    • Witness Information to Gather
    • A Witness’ Rights
    • About Confidentiality
    • Documents to Review
    • Location Evidence
    • The Manager’s Role During the Investigation
    • Managing the People Involved
    • Creating the Report, Part One
    • Creating the Report, Part Two
    • Who Should See the Report?
    • Verbal Sharing
    • Written Sharing
    • What Information Should Be Shared?
    • Who Should Share This Information With the Recipients?

     Session 16: Making the Decision

    • Who Makes the Decision?
    • When Should a Lawyer Be Involved?

     Session 17: Creating Solutions

    • To Fix or to Punish?
    • Outcomes for the Complainant
    • Outcomes for the Respondent
    • Changes in the Organization

     Session 18: After It’s Over

    • Getting Back to Normal
    • Maintaining Records

     Session 19: Skill Application

    • Process Overview
    • Key Players
    • Stage 1
    • Stage 2
    • Stage 3
    • Stage 4

     Session 20: A Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 3 - Certificate in Workplace Violence: How to Manage Anger and Violence in the Workplace Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: What is Workplace Violence?

    • Defining Violence
    • The Cycle of Violence
    • The Warning Signs
    • Maintaining Context

     Session 3: Understanding the Behavior Wheel

    • The Behavior Wheel
    • Case Study
    • Anger and the Behavior Wheel

     Session 4: The Anger Management Process

    • The Seven Steps
    • Step One: Decide What to Do
    • Step Two: Be Direct
    • Mini Case Study
    • Step Three: Acknowledge Feelings
    • Step Four: Find Something in Common
    • Step Five: Depersonalize
    • Feedback vs. Attacks
    • Responding Appropriately
    • Mini Case Study
    • Step Six: Getting to the Real Issues
    • Case Study, Part One
    • Case Study, Part Two
    • Case Study, Part Three
    • Case Study, Part Four
    • Case Study, Part Five
    • Letting Go, Part One
    • Letting Go, Part Two

     Session 5: Communicating Better

    • Building Your Message
    • I Messages
    • The Assertiveness Formula
    • Applying the Assertiveness Formula
    • Making Connections
    • Asking Questions
    • Planning Your Questions
    • Three Keys

     Session 6: Basic Problem Solving Tools

    • The Three-Phase Model
    • The Problem Solving Model
    • The Importance of the Model
    • Another Perspective
    • Keeping an Open Mind
    • Solving Problems the Right Way
    • Phase One
    • Perception
    • Definition
    • Analysis, Part One
    • Analysis, Part Two
    • Analysis, Part Three
    • Phase Two
    • Creative Thinking Methods
    • Checkerboard
    • Research and Report
    • Evaluation
    • Decision Making
    • Phase Three
    • Planning
    • Implementation
    • Solution Planning Worksheet
    • The Problem Solving Toolkit
    • Using Criteria
    • Force Field Analysis
    • Legitimizing Problems and Positions
    • Task Information
    • Skill Application
    • Phase Two: Decision Making
    • Phase Three: Planning and Organizing

     Session 7: Other Ways of Managing Anger

    • Coping Strategies
    • Sanctuary
    • Relaxation Techniques

     Session 8: A Systems Approach

    • The Nine Stage Plan

     Session 9: Developing a Policy and Program

    • The Policy: The Purpose
    • The Policy: The Elements
    • The Policy: Staff Responsibilities
    • The Programs

     Session 10: Risk Assessment

    • The Five Stages
    • Stage One: The Risk Assessment Team
    • Stage Two: The Workplace Assessment
    • Stage Three, Part One: Victim Assessment
    • Stage Three, Part Two: Perpetrator Assessment
    • Red Flags
    • Stage Four: Workplace Survey
    • Stage Five: Developing a Hazard Checklist
    • Part One: Case Study (Summary)
    • Part One: Case Study (Floor Plan)
    • Part One: Case Study (Staff Hours)
    • Part Two: Risk Assessment (Workplace Assessment)
    • Part Two: Risk Assessment (Victim Assessment)
    • Part Two: Risk Assessment (Perpetrator Assessment)
    • Part Two: Risk Assessment (Workplace Survey)
    • Part Two: Risk Assessment (Hazard Checklist)

     Session 11: Hiring Practices

    • Getting it Right
    • Key Strategies
    • Checking Tests Out

     Session 12: Workplace Design

    • Layout Issues with the Acme Widgets Company: Case Study
    • Task

     Session 13: Workplace Practices and Procedures

    • Workplace Policies
    • Human Resources
    • Staff Management
    • Security Measures
    • Workplace Procedures

     Session 14: Security Systems and Personnel

    • Systems Criteria
    • Security Systems, Part One
    • Security Systems, Part Two
    • Security Personnel
    • Case Study: Staffing Schedule
    • Case Study: Floor Plan
    • Task

     Session 15: Training Programs

    • Developing a Program
    • Contents of the Program
    • Summary

     Session 16: Developing Emergency Response Plans

    • Guide to Developing a Plan
    • People to Include
    • Items to Address
    • Case Study: Summary
    • Case Study: Floor Plan
    • Case Study: Staff Hours
    • Case Study: Security Systems
    • Task

     Session 17: Program Review

    • Review Components

     Session 18: Developing a Threat Response Process

    • Introduction
    • The 14 Stages
    • The Threat Review Team

     Session 19: The Immediate Response

    • What To Do When Violence Happens
    • Next Steps
    • Stage One of the Threat Response Process, Part One
    • Stage One of the Threat Response Process, Part Two
    • Case Study
    • Questions, Part One
    • Questions, Part Two
    • Questions, Part Three
    • Questions, Part Four

     Session 20: Consulting with the Experts

    • Stage Two

     Session 21: Gathering Additional Information

    • Gathering Information
    • Case Study
    • Questions, Part One
    • Questions, Part Two
    • Questions, Part Three

     Session 22: Re-Evaluating Information

    • Stage Four
    • Stage Five

     Session 23: Communicating Incidents and Threats

    • Stage Six, Part One
    • Stage Six, Part Two
    • Developing a Communication Plan
    • Staff List
    • Questions

     Session 24: Interviewing Employees

    • Stage Seven
    • Stage Eight
    • Making Connections
    • Task

     Session 25: Risk Level Analysis

    • Stage Nine
    • The Five Categories
    • Case Studies, Part One
    • Case Studies, Part Two

     Session 26: Reviewing the Options

    • Stage Ten
    • Possible Outcomes
    • About Termination
    • Stages Eleven, Twelve, and Thirteen

     Session 27: Analyzing the Impact

    • About Stage Fourteen
    • Debriefing for the Threat Assessment Team
    • Helping the Healing

     Session 28: Incident Response Checklist

    • Framework Checklist, Part One
    • Framework Checklist, Part Two
    • Framework Checklist, Part Three
    • Framework Checklist, Part Four
    • Framework Checklist, Part Five
    • Framework Checklist, Part Six
    • Framework Checklist, Part Seven
    • Framework Checklist, Part Eight
    • Framework Checklist, Part Nine
    • Framework Checklist, Part Ten
    • Framework Checklist, Part Eleven
    • Framework Checklist, Part Twelve
    • Framework Checklist, Part Thirteen
    • Framework Checklist, Part Fourteen
    • Framework Checklist, Part Fifteen
    • Framework Checklist, Part Sixteen

     Session 29: Process Application

    • Reviewing the Process, Part One
    • Reviewing the Process, Part Two
    • Reviewing the Process, Part Three
    • Reviewing the Process, Part Four
    • Reviewing the Process, Part Five

     Session 30: A Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There
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    OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

    All systems

    Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

    Students will also need access the following applications:

    Adobe Acrobat Reader

    Requirements

    Entry requirements:

    Students must have basic literacy and numeracy skills.


    Minimum education:

    Open entry. Previous schooling and academic achievements are not required for entry into this course.


    Device requirements:

    Students will need access to a computer/any device and the internet.

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    Course Bundles

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    Bullying in the Workplace Online Bundle, 3 Certificate Courses

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    Course Summary

    • Delivery: Online
    • Access: Unlimited Lifetime
    • Time: Study at your own pace
    • Duration: 6 to 8 hours per course
    • Assessments: Yes
    • Qualification: Certificate
    About This Course
    What you will learn - Create a Safe Working Environment for Your Employees
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization
  • The Investigation Process
  • Witness Evidence
  • Witness Information to Gather
  • A Witness’ Rights

  • Enjoy BIG Savings with our Bullying in the Workplace Online Bundle, 3 Certificate Courses

    1. Bullying in the Workplace

    2. Workplace Harassment: What It Is and What to Do About It

    3. Workplace Violence: How to Manage Anger and Violence in the Workplace


    1. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

    Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

    In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

    2. Workplace Harassment: What It Is and What to Do About It: Prevent And Handle Workplace Harassment

    Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.

    In this course, you will learn about different types of harassment. You will also learn prevention strategies (such as harassment policies and handling issues promptly), what to do if you are harassed, what to do if you are accused of harassment, and how to handle harassment as a manager. Then, you will learn a basic complaint resolution process (including how to handle false complaints), when mediation might be an option, and ways to help the workplace return to normal.

    3. Workplace Violence: How to Manage Anger and Violence in the Workplace: Prevent Violence In The Workplace

    Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

    In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe.

    Receive Lifetime Access to Course Materials, so you can review at any time.

    For comprehensive information on units of study click the units of study tab above.

    This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

    Course Fast Facts:

    1. All courses are easy to follow and understand
    2. Only 6 to 8 hours of study is required per course
    3. Unlimited lifetime access to course materials
    4. Study as many courses as you want
    5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
    6. You can study from home or at work, at your own pace, in your own time
    7. Certificates 

    Course Delivery

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    Bullying in the Workplace 3 Course Bundle includes the following courses, below is a summary of each course: 

    Course 1 - Certificate in Bullying in the Workplace Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: Defining Bullying

    • What is Bullying?
    • Some Scary Statistics
    • Bullying is a Common Experience
    • Common Targets
    • The Costs of Bullying
    • Costs to the Organization

     Session 3: Why Bullies Do What They Do

    • Origins of Bullying Behavior
    • Defining Bullying Behavior
    • Summary
    • Other Types of Bullying

     Session 4: Building a Shield Against Bullies

    Distorted Thinking

    • Your Toolkit Against Bullies

     Session 5: What to Do If It Happens to You

    • Telling it Like it Is
    • When Does Bullying Happen?
    • How Do I Know If I’m Being Bullied?
    • Strategies That Don’t Work
    • Short-Term Survival Tips
    • Long-Term Strategies for Success
    • Take Care of Priorities
    • Take Time and Make a Plan
    • Act!
    • Applying My Skills

     Session 6: What to Do If You Witness Bullying

    • Speak Up!
    • Case Study
    • Things to Say

     Session 7: Creating an Anti-Bullying Workplace

    • Creating Anti-Bullying Policies
    • Writing the Policy
    • Educating Staff
    • Implementing and Enforcing Anti-Bullying Policies
    • Lessons for the Workplace, Questions 1 - 4
    • Lessons for the Workplace, Questions 5 - 8

     Session 8: The Law on Bullying

    • The Law on Bullying Around the World
    •  A Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 2 - Certificate in Workplace Harassment: What It Is and What to Do About It Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: Defining Harassment

    • What Is Harassment?
    • Types of Harassment
    • Legal Definitions
    • Summary
    • Reasonable Man/Reasonable Woman

     Session 3: Defining Sexual Harassment

    • What is Sexual Harassment?
    • Types of Harassment
    • Behavior Categories
    • Questionable Scenarios
    • Is This Harassment? Scenario One
    • Is This Harassment? Scenario Two
    • Is This Harassment? Scenario Three
    • Is This Harassment? Scenario Four
    • Is This Harassment? Scenario Five

     Session 4: The Purpose of Training

    • Why is Training Important?

     Session 5: Creating a Harassment Policy

    • Key Policy Points
    • Writing the Policy
    • The Complaint Procedure
    • Educating Staff
    • Monitoring the Policy

     Session 6: Other Prevention Strategies

    • Making Connections

     Session 7: Nipping it in the Bud

    • Your Role as a Manager
    • Making Connections

     Session 8: Protecting Yourself

    • Minimizing Your Risks
    • Key Strategies

     Session 9: What If It Happens to Me?

    • What Works and What Doesn’t?
    • Strategies that Do Work
    • Saying No

     Session 10: What If It’s Happening to Someone Else?

    • What’s Really Happening? Part One
    • What’s Really Happening? Part Two

     Session 11: Someone Has Filed a Complaint Against Me!

    • Steps to Deal with the Situation

     Session 12: Addressing a Complaint

    • Addressing a Complaint

     Session 13: Handling False Complaints

    • About False Complaints, Part One
    • About False Complaints, Part Two

     Session 14: Mediation

    • Basics of Mediation
    • Choosing a Mediator
    • External Mediator
    • The Mediation Process
    • Step One: Preparation, Part Two
    • Step Two: The Meeting, Part One
    • Step Two: The Meeting, Part Two
    • Step Three: Resolution
    • How to Document Mediation

     Session 15: Investigating a Complaint

    • Setting up the Investigation
    • Choosing the Investigator
    • Key Qualities for an Investigator
    • The Investigation Plan
    • Sample Issues
    • The Investigation Process
    • Sample Issues
    • The Investigation Process
    • Witness Evidence
    • Witness Information to Gather
    • A Witness’ Rights
    • About Confidentiality
    • Documents to Review
    • Location Evidence
    • The Manager’s Role During the Investigation
    • Managing the People Involved
    • Creating the Report, Part One
    • Creating the Report, Part Two
    • Who Should See the Report?
    • Verbal Sharing
    • Written Sharing
    • What Information Should Be Shared?
    • Who Should Share This Information With the Recipients?

     Session 16: Making the Decision

    • Who Makes the Decision?
    • When Should a Lawyer Be Involved?

     Session 17: Creating Solutions

    • To Fix or to Punish?
    • Outcomes for the Complainant
    • Outcomes for the Respondent
    • Changes in the Organization

     Session 18: After It’s Over

    • Getting Back to Normal
    • Maintaining Records

     Session 19: Skill Application

    • Process Overview
    • Key Players
    • Stage 1
    • Stage 2
    • Stage 3
    • Stage 4

     Session 20: A Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 3 - Certificate in Workplace Violence: How to Manage Anger and Violence in the Workplace Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: What is Workplace Violence?

    • Defining Violence
    • The Cycle of Violence
    • The Warning Signs
    • Maintaining Context

     Session 3: Understanding the Behavior Wheel

    • The Behavior Wheel
    • Case Study
    • Anger and the Behavior Wheel

     Session 4: The Anger Management Process

    • The Seven Steps
    • Step One: Decide What to Do
    • Step Two: Be Direct
    • Mini Case Study
    • Step Three: Acknowledge Feelings
    • Step Four: Find Something in Common
    • Step Five: Depersonalize
    • Feedback vs. Attacks
    • Responding Appropriately
    • Mini Case Study
    • Step Six: Getting to the Real Issues
    • Case Study, Part One
    • Case Study, Part Two
    • Case Study, Part Three
    • Case Study, Part Four
    • Case Study, Part Five
    • Letting Go, Part One
    • Letting Go, Part Two

     Session 5: Communicating Better

    • Building Your Message
    • I Messages
    • The Assertiveness Formula
    • Applying the Assertiveness Formula
    • Making Connections
    • Asking Questions
    • Planning Your Questions
    • Three Keys

     Session 6: Basic Problem Solving Tools

    • The Three-Phase Model
    • The Problem Solving Model
    • The Importance of the Model
    • Another Perspective
    • Keeping an Open Mind
    • Solving Problems the Right Way
    • Phase One
    • Perception
    • Definition
    • Analysis, Part One
    • Analysis, Part Two
    • Analysis, Part Three
    • Phase Two
    • Creative Thinking Methods
    • Checkerboard
    • Research and Report
    • Evaluation
    • Decision Making
    • Phase Three
    • Planning
    • Implementation
    • Solution Planning Worksheet
    • The Problem Solving Toolkit
    • Using Criteria
    • Force Field Analysis
    • Legitimizing Problems and Positions
    • Task Information
    • Skill Application
    • Phase Two: Decision Making
    • Phase Three: Planning and Organizing

     Session 7: Other Ways of Managing Anger

    • Coping Strategies
    • Sanctuary
    • Relaxation Techniques

     Session 8: A Systems Approach

    • The Nine Stage Plan

     Session 9: Developing a Policy and Program

    • The Policy: The Purpose
    • The Policy: The Elements
    • The Policy: Staff Responsibilities
    • The Programs

     Session 10: Risk Assessment

    • The Five Stages
    • Stage One: The Risk Assessment Team
    • Stage Two: The Workplace Assessment
    • Stage Three, Part One: Victim Assessment
    • Stage Three, Part Two: Perpetrator Assessment
    • Red Flags
    • Stage Four: Workplace Survey
    • Stage Five: Developing a Hazard Checklist
    • Part One: Case Study (Summary)
    • Part One: Case Study (Floor Plan)
    • Part One: Case Study (Staff Hours)
    • Part Two: Risk Assessment (Workplace Assessment)
    • Part Two: Risk Assessment (Victim Assessment)
    • Part Two: Risk Assessment (Perpetrator Assessment)
    • Part Two: Risk Assessment (Workplace Survey)
    • Part Two: Risk Assessment (Hazard Checklist)

     Session 11: Hiring Practices

    • Getting it Right
    • Key Strategies
    • Checking Tests Out

     Session 12: Workplace Design

    • Layout Issues with the Acme Widgets Company: Case Study
    • Task

     Session 13: Workplace Practices and Procedures

    • Workplace Policies
    • Human Resources
    • Staff Management
    • Security Measures
    • Workplace Procedures

     Session 14: Security Systems and Personnel

    • Systems Criteria
    • Security Systems, Part One
    • Security Systems, Part Two
    • Security Personnel
    • Case Study: Staffing Schedule
    • Case Study: Floor Plan
    • Task

     Session 15: Training Programs

    • Developing a Program
    • Contents of the Program
    • Summary

     Session 16: Developing Emergency Response Plans

    • Guide to Developing a Plan
    • People to Include
    • Items to Address
    • Case Study: Summary
    • Case Study: Floor Plan
    • Case Study: Staff Hours
    • Case Study: Security Systems
    • Task

     Session 17: Program Review

    • Review Components

     Session 18: Developing a Threat Response Process

    • Introduction
    • The 14 Stages
    • The Threat Review Team

     Session 19: The Immediate Response

    • What To Do When Violence Happens
    • Next Steps
    • Stage One of the Threat Response Process, Part One
    • Stage One of the Threat Response Process, Part Two
    • Case Study
    • Questions, Part One
    • Questions, Part Two
    • Questions, Part Three
    • Questions, Part Four

     Session 20: Consulting with the Experts

    • Stage Two

     Session 21: Gathering Additional Information

    • Gathering Information
    • Case Study
    • Questions, Part One
    • Questions, Part Two
    • Questions, Part Three

     Session 22: Re-Evaluating Information

    • Stage Four
    • Stage Five

     Session 23: Communicating Incidents and Threats

    • Stage Six, Part One
    • Stage Six, Part Two
    • Developing a Communication Plan
    • Staff List
    • Questions

     Session 24: Interviewing Employees

    • Stage Seven
    • Stage Eight
    • Making Connections
    • Task

     Session 25: Risk Level Analysis

    • Stage Nine
    • The Five Categories
    • Case Studies, Part One
    • Case Studies, Part Two

     Session 26: Reviewing the Options

    • Stage Ten
    • Possible Outcomes
    • About Termination
    • Stages Eleven, Twelve, and Thirteen

     Session 27: Analyzing the Impact

    • About Stage Fourteen
    • Debriefing for the Threat Assessment Team
    • Helping the Healing

     Session 28: Incident Response Checklist

    • Framework Checklist, Part One
    • Framework Checklist, Part Two
    • Framework Checklist, Part Three
    • Framework Checklist, Part Four
    • Framework Checklist, Part Five
    • Framework Checklist, Part Six
    • Framework Checklist, Part Seven
    • Framework Checklist, Part Eight
    • Framework Checklist, Part Nine
    • Framework Checklist, Part Ten
    • Framework Checklist, Part Eleven
    • Framework Checklist, Part Twelve
    • Framework Checklist, Part Thirteen
    • Framework Checklist, Part Fourteen
    • Framework Checklist, Part Fifteen
    • Framework Checklist, Part Sixteen

     Session 29: Process Application

    • Reviewing the Process, Part One
    • Reviewing the Process, Part Two
    • Reviewing the Process, Part Three
    • Reviewing the Process, Part Four
    • Reviewing the Process, Part Five

     Session 30: A Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There
    Requirements

    Entry requirements

    Students must have basic literacy and numeracy skills.

    Minimum education

    Open entry. Previous schooling and academic achievements are not required for entry into this course.

    Computer requirements

    Students will need access to a computer and the internet.

    Minimum specifications for the computer are:

    Windows:

    Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

    MAC/iOS

    OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

    All systems

    Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

    Students will also need access the following applications:

    Adobe Acrobat Reader

    Requirements

    Entry requirements:

    Students must have basic literacy and numeracy skills.


    Minimum education:

    Open entry. Previous schooling and academic achievements are not required for entry into this course.


    Device requirements:

    Students will need access to a computer/any device and the internet.

    FAQS

    1.  Who are Courses For Success?

    Courses For Success is a course platform that started in 2008
    with 5 courses, since then we have grown to over 10,000 online courses.

    Our courses span across the following categories:

    •Animal    

    •Beauty    

    •Business    

    •Health & Fitness     

    •Finance

    •Lifestyle    

    •IT & Software    

    •Personal Development

    •Teaching & Academics

    2.  Is there a refund/cancellation policy?

    Yes, we have a 7-day money-back refund policy.

    3.  What is the FREE Personal Success Training Program?

    The Personal Success Training Program
    was developed by Courses For Success to help our customers achieve
    success. Currently, we are offering this program for FREE with every
    course or bundle purchase this month. This is a limited time offer!

    4.  Are there any requirements to study this course?

    No,
    anyone who has an interest in learning more about this subject matter
    is encouraged to take our course. There are no entry requirements to
    take this course.

    5.  Do I require to have finished high school to complete this course?

    No,
    you do not require a High School Diploma or to have finished school to
    study this course, this course is open to anyone who would like to take
    this course.

    6.  What if English is not my first language?

    This
    course is provided in English, however, due to the digital nature of
    our training, you can take your time studying the material and make use
    of tools such as google translate and Grammarly.

    7.  Is this course online or conducted in person?

    All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

    8.  How do I receive my course?

    After
    you have completed the payment, you will receive a confirmation email
    and tax receipt. You will also receive an email containing your course
    login details (username and password), as well as instructions on how to
    access and log in to your course via the internet with any device,
    please check your junk/spam folder in the event that you do not receive
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    9.  When does this course start?

    Providing
    you have internet access you can start this course whenever you like,
    just go to the login page and insert your username and password and you
    can access the online material.

    10.  What is online learning like?

    Online learning is easy, if not easier than a traditional academic situation.
    By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

    Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

    11.  What computer skills do I need for my course?

    You
    don't need to be a computer expert to succeed with our online training,
    but you should be comfortable typing, using the internet and be capable
    of using common software (such as Microsoft word).

    12.  How long will you have access to the online course?

    The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

    Please also check the course summary, as a small selection of courses have limited access.

    13.  How long will my course take?

    Course duration, is listed under Course Summary

    14.  Do I need to buy textbooks?

    All the required material for your course is included in the online system, you do not need to buy anything else.

    15.  Is the course interactive?

    Yes, all our courses are interactive.

    16.  Is there an assessment or exam?

    Yes,
    you will be required to complete a multiple-choice test online at the
    end of your course, you can do this test as many times as you require.

    17.  What type of certificate will I receive?

    You
    will receive a Certificate of Completion that is applicable worldwide,
    which demonstrates your commitment to learning new skills. You can share
    the certificate with your friends, relatives, co-workers and employers.
    Also, include it in your resume/CV, professional social media profiles
    and job applications.

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    The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."

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    18.  Will this course be credited by universities?

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    19.  Am I guaranteed to get a job with this certificate?

    This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

    20.  How will this course assist me with my career?

    Studying
    and completing this course will show employers that you have the
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    21.  How long is the certificate valid for?

    The Certificates are valid for life and do not need renewing. 

    22.  Can I take more than one course at a time?

    Courses
    are studied online at your own pace and you are free to study as many
    or as few courses as you wish, we also offer online course bundles that
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    23.  What are the Payment Methods available? Is there a payment plan?

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    you can customize your own bundle. Please send us the complete list
    with the exact course link of the courses you'd like to bundle up via
    email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

    28.  How will I contact Courses For Success if I have any questions?

    You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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