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About This Course
What you will learn - Learn the Fundamentals of Managing Your Business!
  • Apply the best methods for creating, leading, and managing your own business.
  • Establish an organizational framework through operations, finance, and leadership.
  • Set up an effective and efficient system for hiring, retaining, and succession planning.
  • Start researching and designing your strategic plan.
  • Perform a what-if analysis to improve your processes.
  • Implement and monitor process changes.
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes.
  • Use a variety of tools and techniques to eliminate waste and redundancies.


  • Enjoy BIG Savings with our Basic Business Management Online Bundle, 3 Certificate Courses

    1. Basic Business Management: Boot Camp for Business Owners

    2. Business Process Management  

    3.Business Succession Planning


    1. Basic Business Management: Boot Camp for Business Owners:Learn the Basics of Business Management

    Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

    This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.


    2. Business Process Management:Learn How to Manage Business Processes 

    Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

    To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.


    3. Business Succession Planning:Develop A Succession Plan

    Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

    This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.


    Receive Lifetime Access to Course Materials, so you can review at any time.

    For comprehensive information on units of study click the units of study tab above.

    This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

    Course Fast Facts:

    1. All courses are easy to follow and understand
    2. Only 6 to 8 hours of study is required per course
    3. Unlimited lifetime access to course materials
    4. Study as many courses as you want
    5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
    6. You can study from home or at work, at your own pace, in your own time
    7. Certificates 

    Course Delivery

    Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

    Recognition & Accreditation

    The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.


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    Units of Study

    Receive Lifetime Access to Course Materials, so you can review at any time.

    Basic Business Management 3 Course Bundle includes the following courses, below is a summary of each course: 

    Course 1 - Certificate in Basic Business Management: Boot Camp for Business Owners Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: Who Are You and What Are You About?

    • What is Our Business?
    • Making Connections
    • Pre-Assignment Review
    • The Owner’s Role
    • Ingredients for Success
    • The Business Owner
    • The Entrepreneur
    • The Freelancer
    • Words of Wisdom
    • Keeping Things Moving

     Session 3: Designing Your Organizational Structure

    • Bringing the Idea to Life
    • Getting Started
    • Growth Phase One
    • Growth Phase Two
    • Putting the Pieces Together
    • Looking at the Options
    • Geographic Structure
    • Divisional Structure
    • Matrix Structure
    • Summary
    • Making Connections
    • Differences for Corporations
    • Choosing Board Members
    • Board Issues
    • The Role of Shareholders
    • The Big Picture
    • Words of Wisdom
    • Current Thinking
    • Making Connections

     Session 4: Introduction to Operations Management

    • Defining Operations Management
    • What Does It All Mean?
    • Envisioning the Process
    • Introduction to Types of Operations
    • Types of Operations
    • Practical Application

     Session 5: Understanding Financial Terms

    • Finance
    • Recording Financial Transactions
    • General Accepted Accounting Principles (GAAP)
    • The Income Statement
    • Income Statement Equation
    • Sample Income Statement
    • The Balance Sheet
    • Balance Sheet Equation
    • More About Balance Sheets
    • Current vs. Fixed Assets
    • Cash Flow Statement
    • Statement of Retained Earnings

     Session 6: Getting the Right People in Place

    • Six Essential Steps of Hiring
    • More about Orientation
    • More about Onboarding
    • Making Connections

     Session 7: Getting Your Product Together

    • Inventory Management
    • Types of Inventory
    • More About Inventory
    • Understanding the Value Chain
    • Making Connections
    • Outsourcing Options
    • Quality Control
    • Quality Control Philosophy

     Session 8: Building a Corporate Brand

    • Your Brand
    • Example: Acme Widgets Inc.
    • Brand Names and Slogans
    • Do’s and Don’ts
    • Developing a Slogan
    • How People Will See Your Images
    • Choosing a Color
    • Color Spectrum Two
    • Fonts
    • Sans Serif Fonts
    • Specialty Fonts
    • Font Considerations
    • Simple Pictorial Mark
    • Letterform
    • Wordmark
    • Emblems
    • Working It Out

     Session 9: Marketing Your Product

    • About the Marketing Process
    • Cycle Overview
    • Stage One: Consumer and Market Analysis
    • What Do They Need?
    • Who is Buying Our Product? Who is Using Our Product?
    • What is the Buying Process?
    • How Can I Leverage Segmentation?
    • Segmentation Case Study
    • Stage Two: Analyzing the Competition and Yourself
    • SWOT Analysis
    • Next Steps
    • Stage Three: Analyzing Distribution Channels
    • Making Connections
    • Stage Four: Creating a Marketing Plan
    • Price
    • Price
    • Place
    • Promotion
    • Packaging
    • Making Connections
    • The Final Stages: Implement, Evaluate, Review, Revise
    • Leveraging Social Media

     Session 10: Selling Your Product

    • Building Your Sales Force
    • The Sales Cycle
    • Initiate
    • Initiate
    • Build
    • Manage
    • Optimize

     Session 11: Planning for the Future

    • Introduction to Strategic Planning
    • Identifying Your Stakeholders
    • Taking the Right Approach
    • Making Connections
    • The Strategic Plan Pyramid

     Session 12: Goal Setting and Goal Getting

    • Setting Achievable Goals: Identifying Outcomes
    • The Four Perspectives
    • Customizing the Perspectives
    • Timeline for Your Plan
    • Goals with SPIRIT
    • Getting Into It

     Session 13: Succession Planning 101

    • What is Succession Planning?
    • Replacing vs. Succeeding
    • Defining Succession Planning

     Session 14: Managing Your Money

    • What is a Budget?
    • Test All Assumptions
    • How Was Last Year?
    • How’s The Marketplace Doing?
    • What’s It Costing?
    • Managing Your Budget
    • Know Your Accruals
    • Getting it Right

     Session 15: Ethics 101

    • Are You Ready?
    • Sample Codes of Ethics
    • Rotary Four-Way Test
    • Minnesota Principles
    • Asimov’s Three Laws of Robotics
    • Your Code of Ethics

     Session 16: Building a Strong Customer Care Team

    • The Pillars of Success
    • The Critical Elements of Customer Service
    • Making Connections
    • The Remaining Elements
    • Critical Element Three: Given Life by the Employeess
    • Critical Element Four: Be a Problem Solver
    • A Problem Solving Process
    • Critical Element Five: Measure It
    • Critical Element Six: Reinforce It
    • Developing and Maintaining Relationships

     Session 17: Training Employees for Success

    • Why Continuous Learning?
    • Factors for Learning Success
    • Getting Motivated for Training
    • Steps in the Learning Process
    • Making Connections

     Session 18: Leadership Essentials

    • Leading and Managing
    • Leadership Styles
    • Making Connections
    • Applying the Styles
    • The Cycle of Styles
    • Managing Performance
    • Making Connections

     Session 19: A Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 2 - Certificate in Business Process Management Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: The Fundamentals of Business Process Management

    • What is Business Analysis?
    • How Do I Conduct A Business Analysis?
    • What is Enterprise Content Management?
    • Defining Content
    • Defining Enterprise Content Management
    • Enterprise Content Management Model
    • The Role of ECM in Business Process Management
    • What is Business Process Re-Engineering?
    • Case Study
    • About Business Process Re-Engineering
    • Role of BPR in Business Process Management
    • Business Process Re-Engineering Model
    • Breaking Down the Model

     Session 3: Defining Business Process ManagementTitle

    • What is Business Process Management?
    • What are Processes?
    • Layers of Business Process Management
    • The Management Level
    • The Process Level
    • The Implementation Level
    • Brief History of Business Process Management
    • What are the Benefits of Business Process Management?
    • BPM Benefits
    • Summary

     Session 4: Reflecting on Processes

    • Pre-Assignment Review

     Session 5: The Business Process Life Cycle

    • Introduction
    • The Business Process Life Cycle
    • Breaking Down the Model

     Session 6: The Vision Phase

    • Creating a Vision and Seeing the Big Picture
    • What is a Vision?
    • Creating a Vision
    • Focusing on the Future
    • Preparing for Change
    • Sharing Your Vision
    • Benefits of a Shared Vision
    • Dreaming Big

     Session 7: The Design Phase

    • Gathering Information
    • Amount of Human Interaction with Technology
    • Level of Automation
    • Case Study
    • Role of Content
    • Volume of Work
    • Complexity of Process
    • Defining Your Problem
    • Rephrase the Problem
    • Rephrasing in Action
    • Expose and Challenge Assumptions
    • Use Facts
    • Grow Your Thinking
    • Shrink Your Environment Temporarily
    • Mini Case Study
    • Practice Multiple Perspectives
    • Turn it Upside Down
    • Frame the Problem Purposely and Positively
    • Summary
    • Introduction
    • Identify Your Future State
    • Analyze Current State
    • Steps to Bridge Gaps
    • Summary
    • About Process Mapping
    • What is Process Mapping?
    • Steps for Creating a Process Map
    • Tips and Important Points
    • Benefits of Process Mapping
    • Symbols and Their Meanings
    • Creating a Process Map with a Flow Chart
    • Digital Process Map
    • Making Connections
    • Creating a Process Map with a Swimlane Diagram
    • Sample Swimlane Process Map
    • Map it Out
    • Defining Improvements
    • Why is it Important to Define Improvements?
    • Case Study
    • Establishing Functions and Identifying Function Leaders
    • Identifying Function Leaders
    • Considerations when Choosing a Leader

     Session 8: The Modeling Phase

    • Performing What-if Analysis
    • Steps to Performing a What-If Analysis
    • Sample Guidelines
    • Second Step in Performing a What-If Analysis
    • Third Step in Performing a What-If Analysis
    • Case Study
    • Test Driving
    • Questions
    • Testing the Design
    • What Does it Mean to Test the Design?
    • Steps for Design Testing
    • Breaking Down the Model
    • Benefits of Iterative Design
    • Summary

     Session 9: The Execution Phase

    • Implementing Processes
    • Exploring Automation
    • Automating Processes
    • Benefits of Automation
    • Potential Pitfalls of Automation
    • Steps to Automate a Process
    • Summary
    • Understanding Business Rules
    • Making Connections
    • Benefits of Business Rules
    • Things to Watch Out For
    • The Role of Business Rules in Workflow Engines
    • Case Study
    • The Importance of Business Rules
    • Choosing Software
    • Making Connections
    • The Role of Workflow Engines
    • The Workflow Model
    • What is a Workflow Engine?
    • Making Connections
    • Workflows and Business Rules
    • Case Studies
    • Steps to Implement a Workflow Engine
    • Breaking Down the Model

     Session 10: The Monitoring Phase

    • Implementing Measures
    • Implementing Measures
    • Building Your Approach
    • Employee Feedback
    • What is Business Activity Monitoring (BAM)?
    • Making Connections
    • Benefits of Business Activity Monitoring
    • Purpose of Business Activity Monitoring
    • The Role of KPI’s
    • The Balanced Scorecard
    • Where Does BPM Fit?
    • Balanced Scorecard Example
    • Benefits of the Balanced Scorecard
    • Creating a Balanced Scorecard
    • Task
    • Scorecard Template
    • Identifying Gaps with Process Mining
    • Benefits of Process Mining

     Session 11: The Optimizing Phase

    • What It’s All About
    • Case Study
    • Case Study
    • Business Process Improvement
    • Six Steps of Business Process Improvement
    • Breaking Down Steps One to Five
    • Benefits of a Pilot
    • The Final Step
    • Introduction to Lean
    • The Toyoda Precepts
    • The Toyota Production System House
    • The Roof
    • The Pillars
    • The Core
    • The Foundation
    • The Seven Wastes
    • Summary
    • Making Connections
    • Cut Out the Waste
    • Task
    • Introduction to Six Sigma
    • The Six Sigma Approach
    • DMAIC Model
    • Breaking Down the Model
    • A Look at the Numbers
    • Sample Analysis
    • A Look at the Numbers
    • A Look at the Numbers
    • Summary
    • Tie It All Together
    •  A Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 3 - Certificate in Business Succession Planning Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: A Need for Succession Planning

    • Defining Succession Planning
    • The Definitions

     Session 3: Defining a Succession Plan

    • Strong Leaders and a Strong Organization
    • What’s Important?
    • Making Connections
    • Components of the Plan
    • SUCCESS Model
    • Breaking Down the Model
    • Setting the Scope
    • Case Study One
    • Case Study Two

     Session 4: Pre-Assignment Review

    • Task
    •  Session 5: Identifying Resources and Analyzing Risks
    • Understanding the Marketplace
    • What About Loyalty?
    • Finding the Talent
    • Coping with Change
    • Developing External Successors
    • Risk Assessment
    • Sample Risk Analysis
    • Summary

     Session 6: Defining Roles, Responsibilities, and Functions

    • Key Factors
    • The Role of Individualized Engagement Plans
    • Who Gets a Plan?
    • Succession Plan Profile
    • Working the Plan
    • Assignment #1: Complete a Risk Assessment
    • Assignment #2: Complete a First Draft of an IEP
    • Assignment #3: Create a Biography of Up to 250 Words

     Session 7: Gathering Information

    • Moving Through the Layers
    • Revisiting the Organizational Chart
    • Making Connections

     Session 8: Forecasting Needs

    • Key Ingredients of a Successful Plan
    • Coaching and Mentoring
    • Making Connections
    • Develop Reliable Data Gathering

     Session 9: Putting the Plan Together

    • Using Appreciative Inquiry (AI)
    • A Permanent Vacation
    • Tough Choices
    • How to Choose the Leader
    • Sample Assessment
    • Making Connections

     Session 10: Putting the Plan into Action

    • Phased Implementation
    • Changes to Consider
    • Making Connections
    • Succession Plan Organizational Chart
    • Technology
    • Making Connections

     Session 11: Evaluating and Reviewing the Plan

    • Evaluation Challenges
    • Evaluation Process
    • Breaking Down the Steps
    • Sample Evaluation
    • Succession Program Evaluation Checklist
    • Action Steps That Result From This Assessment
    • Checking out the Checklist

     Session 12: Your Action Plan

    • Plan and Then Do
    • Next Steps
    • Making Connections

     Session 13: Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There
    Requirements

    Entry requirements

    Students must have basic literacy and numeracy skills.

    Minimum education

    Open entry. Previous schooling and academic achievements are not required for entry into this course.

    Computer requirements

    Students will need access to a computer and the internet.

    Minimum specifications for the computer are:

    Windows:

    Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

    MAC/iOS

    OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

    All systems

    Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

    Students will also need access the following applications:

    Adobe Acrobat Reader

    Requirements

    Entry requirements:

    Students must have basic literacy and numeracy skills.


    Minimum education:

    Open entry. Previous schooling and academic achievements are not required for entry into this course.


    Device requirements:

    Students will need access to a computer/any device and the internet.

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    Course Bundles

    Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.

    Course Bundles

    3-DAY SALE

    Basic Business Management Online Bundle, 3 Certificate Courses

    Save 79% Save 79%
    Original price USD $1,197
    Original price $1,197 - Original price $1,197
    Original price USD $1,197
    Current price USD $249
    USD $249 - USD $249
    Current price USD $249

    Advance Your Skills And Become A Business Expert

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    Course Summary

    • Delivery: Online
    • Access: Unlimited Lifetime
    • Time: Study at your own pace
    • Duration: 6 to 8 hours per course
    • Assessments: Yes
    • Qualification: Certificate
    About This Course
    What you will learn - Learn the Fundamentals of Managing Your Business!
  • Apply the best methods for creating, leading, and managing your own business.
  • Establish an organizational framework through operations, finance, and leadership.
  • Set up an effective and efficient system for hiring, retaining, and succession planning.
  • Start researching and designing your strategic plan.
  • Perform a what-if analysis to improve your processes.
  • Implement and monitor process changes.
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes.
  • Use a variety of tools and techniques to eliminate waste and redundancies.


  • Enjoy BIG Savings with our Basic Business Management Online Bundle, 3 Certificate Courses

    1. Basic Business Management: Boot Camp for Business Owners

    2. Business Process Management  

    3.Business Succession Planning


    1. Basic Business Management: Boot Camp for Business Owners:Learn the Basics of Business Management

    Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

    This course will give you all the skills that you need as a new business owner. You’ll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You’ll also learn the basics of leadership and tips for taking your business to the next level.


    2. Business Process Management:Learn How to Manage Business Processes 

    Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

    To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.


    3. Business Succession Planning:Develop A Succession Plan

    Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

    This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results.


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    This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

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    Basic Business Management 3 Course Bundle includes the following courses, below is a summary of each course: 

    Course 1 - Certificate in Basic Business Management: Boot Camp for Business Owners Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: Who Are You and What Are You About?

    • What is Our Business?
    • Making Connections
    • Pre-Assignment Review
    • The Owner’s Role
    • Ingredients for Success
    • The Business Owner
    • The Entrepreneur
    • The Freelancer
    • Words of Wisdom
    • Keeping Things Moving

     Session 3: Designing Your Organizational Structure

    • Bringing the Idea to Life
    • Getting Started
    • Growth Phase One
    • Growth Phase Two
    • Putting the Pieces Together
    • Looking at the Options
    • Geographic Structure
    • Divisional Structure
    • Matrix Structure
    • Summary
    • Making Connections
    • Differences for Corporations
    • Choosing Board Members
    • Board Issues
    • The Role of Shareholders
    • The Big Picture
    • Words of Wisdom
    • Current Thinking
    • Making Connections

     Session 4: Introduction to Operations Management

    • Defining Operations Management
    • What Does It All Mean?
    • Envisioning the Process
    • Introduction to Types of Operations
    • Types of Operations
    • Practical Application

     Session 5: Understanding Financial Terms

    • Finance
    • Recording Financial Transactions
    • General Accepted Accounting Principles (GAAP)
    • The Income Statement
    • Income Statement Equation
    • Sample Income Statement
    • The Balance Sheet
    • Balance Sheet Equation
    • More About Balance Sheets
    • Current vs. Fixed Assets
    • Cash Flow Statement
    • Statement of Retained Earnings

     Session 6: Getting the Right People in Place

    • Six Essential Steps of Hiring
    • More about Orientation
    • More about Onboarding
    • Making Connections

     Session 7: Getting Your Product Together

    • Inventory Management
    • Types of Inventory
    • More About Inventory
    • Understanding the Value Chain
    • Making Connections
    • Outsourcing Options
    • Quality Control
    • Quality Control Philosophy

     Session 8: Building a Corporate Brand

    • Your Brand
    • Example: Acme Widgets Inc.
    • Brand Names and Slogans
    • Do’s and Don’ts
    • Developing a Slogan
    • How People Will See Your Images
    • Choosing a Color
    • Color Spectrum Two
    • Fonts
    • Sans Serif Fonts
    • Specialty Fonts
    • Font Considerations
    • Simple Pictorial Mark
    • Letterform
    • Wordmark
    • Emblems
    • Working It Out

     Session 9: Marketing Your Product

    • About the Marketing Process
    • Cycle Overview
    • Stage One: Consumer and Market Analysis
    • What Do They Need?
    • Who is Buying Our Product? Who is Using Our Product?
    • What is the Buying Process?
    • How Can I Leverage Segmentation?
    • Segmentation Case Study
    • Stage Two: Analyzing the Competition and Yourself
    • SWOT Analysis
    • Next Steps
    • Stage Three: Analyzing Distribution Channels
    • Making Connections
    • Stage Four: Creating a Marketing Plan
    • Price
    • Price
    • Place
    • Promotion
    • Packaging
    • Making Connections
    • The Final Stages: Implement, Evaluate, Review, Revise
    • Leveraging Social Media

     Session 10: Selling Your Product

    • Building Your Sales Force
    • The Sales Cycle
    • Initiate
    • Initiate
    • Build
    • Manage
    • Optimize

     Session 11: Planning for the Future

    • Introduction to Strategic Planning
    • Identifying Your Stakeholders
    • Taking the Right Approach
    • Making Connections
    • The Strategic Plan Pyramid

     Session 12: Goal Setting and Goal Getting

    • Setting Achievable Goals: Identifying Outcomes
    • The Four Perspectives
    • Customizing the Perspectives
    • Timeline for Your Plan
    • Goals with SPIRIT
    • Getting Into It

     Session 13: Succession Planning 101

    • What is Succession Planning?
    • Replacing vs. Succeeding
    • Defining Succession Planning

     Session 14: Managing Your Money

    • What is a Budget?
    • Test All Assumptions
    • How Was Last Year?
    • How’s The Marketplace Doing?
    • What’s It Costing?
    • Managing Your Budget
    • Know Your Accruals
    • Getting it Right

     Session 15: Ethics 101

    • Are You Ready?
    • Sample Codes of Ethics
    • Rotary Four-Way Test
    • Minnesota Principles
    • Asimov’s Three Laws of Robotics
    • Your Code of Ethics

     Session 16: Building a Strong Customer Care Team

    • The Pillars of Success
    • The Critical Elements of Customer Service
    • Making Connections
    • The Remaining Elements
    • Critical Element Three: Given Life by the Employeess
    • Critical Element Four: Be a Problem Solver
    • A Problem Solving Process
    • Critical Element Five: Measure It
    • Critical Element Six: Reinforce It
    • Developing and Maintaining Relationships

     Session 17: Training Employees for Success

    • Why Continuous Learning?
    • Factors for Learning Success
    • Getting Motivated for Training
    • Steps in the Learning Process
    • Making Connections

     Session 18: Leadership Essentials

    • Leading and Managing
    • Leadership Styles
    • Making Connections
    • Applying the Styles
    • The Cycle of Styles
    • Managing Performance
    • Making Connections

     Session 19: A Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 2 - Certificate in Business Process Management Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: The Fundamentals of Business Process Management

    • What is Business Analysis?
    • How Do I Conduct A Business Analysis?
    • What is Enterprise Content Management?
    • Defining Content
    • Defining Enterprise Content Management
    • Enterprise Content Management Model
    • The Role of ECM in Business Process Management
    • What is Business Process Re-Engineering?
    • Case Study
    • About Business Process Re-Engineering
    • Role of BPR in Business Process Management
    • Business Process Re-Engineering Model
    • Breaking Down the Model

     Session 3: Defining Business Process ManagementTitle

    • What is Business Process Management?
    • What are Processes?
    • Layers of Business Process Management
    • The Management Level
    • The Process Level
    • The Implementation Level
    • Brief History of Business Process Management
    • What are the Benefits of Business Process Management?
    • BPM Benefits
    • Summary

     Session 4: Reflecting on Processes

    • Pre-Assignment Review

     Session 5: The Business Process Life Cycle

    • Introduction
    • The Business Process Life Cycle
    • Breaking Down the Model

     Session 6: The Vision Phase

    • Creating a Vision and Seeing the Big Picture
    • What is a Vision?
    • Creating a Vision
    • Focusing on the Future
    • Preparing for Change
    • Sharing Your Vision
    • Benefits of a Shared Vision
    • Dreaming Big

     Session 7: The Design Phase

    • Gathering Information
    • Amount of Human Interaction with Technology
    • Level of Automation
    • Case Study
    • Role of Content
    • Volume of Work
    • Complexity of Process
    • Defining Your Problem
    • Rephrase the Problem
    • Rephrasing in Action
    • Expose and Challenge Assumptions
    • Use Facts
    • Grow Your Thinking
    • Shrink Your Environment Temporarily
    • Mini Case Study
    • Practice Multiple Perspectives
    • Turn it Upside Down
    • Frame the Problem Purposely and Positively
    • Summary
    • Introduction
    • Identify Your Future State
    • Analyze Current State
    • Steps to Bridge Gaps
    • Summary
    • About Process Mapping
    • What is Process Mapping?
    • Steps for Creating a Process Map
    • Tips and Important Points
    • Benefits of Process Mapping
    • Symbols and Their Meanings
    • Creating a Process Map with a Flow Chart
    • Digital Process Map
    • Making Connections
    • Creating a Process Map with a Swimlane Diagram
    • Sample Swimlane Process Map
    • Map it Out
    • Defining Improvements
    • Why is it Important to Define Improvements?
    • Case Study
    • Establishing Functions and Identifying Function Leaders
    • Identifying Function Leaders
    • Considerations when Choosing a Leader

     Session 8: The Modeling Phase

    • Performing What-if Analysis
    • Steps to Performing a What-If Analysis
    • Sample Guidelines
    • Second Step in Performing a What-If Analysis
    • Third Step in Performing a What-If Analysis
    • Case Study
    • Test Driving
    • Questions
    • Testing the Design
    • What Does it Mean to Test the Design?
    • Steps for Design Testing
    • Breaking Down the Model
    • Benefits of Iterative Design
    • Summary

     Session 9: The Execution Phase

    • Implementing Processes
    • Exploring Automation
    • Automating Processes
    • Benefits of Automation
    • Potential Pitfalls of Automation
    • Steps to Automate a Process
    • Summary
    • Understanding Business Rules
    • Making Connections
    • Benefits of Business Rules
    • Things to Watch Out For
    • The Role of Business Rules in Workflow Engines
    • Case Study
    • The Importance of Business Rules
    • Choosing Software
    • Making Connections
    • The Role of Workflow Engines
    • The Workflow Model
    • What is a Workflow Engine?
    • Making Connections
    • Workflows and Business Rules
    • Case Studies
    • Steps to Implement a Workflow Engine
    • Breaking Down the Model

     Session 10: The Monitoring Phase

    • Implementing Measures
    • Implementing Measures
    • Building Your Approach
    • Employee Feedback
    • What is Business Activity Monitoring (BAM)?
    • Making Connections
    • Benefits of Business Activity Monitoring
    • Purpose of Business Activity Monitoring
    • The Role of KPI’s
    • The Balanced Scorecard
    • Where Does BPM Fit?
    • Balanced Scorecard Example
    • Benefits of the Balanced Scorecard
    • Creating a Balanced Scorecard
    • Task
    • Scorecard Template
    • Identifying Gaps with Process Mining
    • Benefits of Process Mining

     Session 11: The Optimizing Phase

    • What It’s All About
    • Case Study
    • Case Study
    • Business Process Improvement
    • Six Steps of Business Process Improvement
    • Breaking Down Steps One to Five
    • Benefits of a Pilot
    • The Final Step
    • Introduction to Lean
    • The Toyoda Precepts
    • The Toyota Production System House
    • The Roof
    • The Pillars
    • The Core
    • The Foundation
    • The Seven Wastes
    • Summary
    • Making Connections
    • Cut Out the Waste
    • Task
    • Introduction to Six Sigma
    • The Six Sigma Approach
    • DMAIC Model
    • Breaking Down the Model
    • A Look at the Numbers
    • Sample Analysis
    • A Look at the Numbers
    • A Look at the Numbers
    • Summary
    • Tie It All Together
    •  A Personal Action Plan
    • Starting Point
    • Where I Want to Go
    • How I Will Get There

    Course 3 - Certificate in Business Succession Planning Online Course

    Session 1: Course Overview

    • Learning Objectives
    • Pre-Assignment

     Session 2: A Need for Succession Planning

    • Defining Succession Planning
    • The Definitions

     Session 3: Defining a Succession Plan

    • Strong Leaders and a Strong Organization
    • What’s Important?
    • Making Connections
    • Components of the Plan
    • SUCCESS Model
    • Breaking Down the Model
    • Setting the Scope
    • Case Study One
    • Case Study Two

     Session 4: Pre-Assignment Review

    • Task
    •  Session 5: Identifying Resources and Analyzing Risks
    • Understanding the Marketplace
    • What About Loyalty?
    • Finding the Talent
    • Coping with Change
    • Developing External Successors
    • Risk Assessment
    • Sample Risk Analysis
    • Summary

     Session 6: Defining Roles, Responsibilities, and Functions

    • Key Factors
    • The Role of Individualized Engagement Plans
    • Who Gets a Plan?
    • Succession Plan Profile
    • Working the Plan
    • Assignment #1: Complete a Risk Assessment
    • Assignment #2: Complete a First Draft of an IEP
    • Assignment #3: Create a Biography of Up to 250 Words

     Session 7: Gathering Information

    • Moving Through the Layers
    • Revisiting the Organizational Chart
    • Making Connections

     Session 8: Forecasting Needs

    • Key Ingredients of a Successful Plan
    • Coaching and Mentoring
    • Making Connections
    • Develop Reliable Data Gathering

     Session 9: Putting the Plan Together

    • Using Appreciative Inquiry (AI)
    • A Permanent Vacation
    • Tough Choices
    • How to Choose the Leader
    • Sample Assessment
    • Making Connections

     Session 10: Putting the Plan into Action

    • Phased Implementation
    • Changes to Consider
    • Making Connections
    • Succession Plan Organizational Chart
    • Technology
    • Making Connections

     Session 11: Evaluating and Reviewing the Plan

    • Evaluation Challenges
    • Evaluation Process
    • Breaking Down the Steps
    • Sample Evaluation
    • Succession Program Evaluation Checklist
    • Action Steps That Result From This Assessment
    • Checking out the Checklist

     Session 12: Your Action Plan

    • Plan and Then Do
    • Next Steps
    • Making Connections

     Session 13: Personal Action Plan

    • Starting Point
    • Where I Want to Go
    • How I Will Get There
    Requirements

    Entry requirements

    Students must have basic literacy and numeracy skills.

    Minimum education

    Open entry. Previous schooling and academic achievements are not required for entry into this course.

    Computer requirements

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    Windows:

    Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

    MAC/iOS

    OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

    All systems

    Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

    Students will also need access the following applications:

    Adobe Acrobat Reader

    Requirements

    Entry requirements:

    Students must have basic literacy and numeracy skills.


    Minimum education:

    Open entry. Previous schooling and academic achievements are not required for entry into this course.


    Device requirements:

    Students will need access to a computer/any device and the internet.

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