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About This Course
What you will learn - Enhance Your Business Writing Skills
  • Make your writing clear, complete, concise, and correct.
  • Improve sentence construction and paragraph development.
  • Deal with specific business requests.
  • Create effective business cases, proposals, and reports.
  • Thoroughly document sources that you use in your writing.
Get BIG Savings with our Advance Writing Skills Online Bundle, 5 Certificate Courses
  1. Advance Writing Skills
  2. Business Process Management
  3. Writing a Business Plan
  4. Writing for the Web
  5. Research Skills
1. Advance Writing Skills: Enhance Your Business Writing Skills

This course is designed for good writers who are ready to learn the nuances of letters, business cases, proposals, and reports. Therefore, we recommend that you complete “Business Writing That Works” before beginning this course.

In this course, you will learn how to write specific kinds of documents, including letters, business cases, reports, and proposals. You will also review some fundamental writing rules, such as the four C’s of writing and paragraph construction.

2. Business Process Management: Learn How to Manage Business Processes

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

3. Writing a Business Plan: Learn How To Write An Effective Business Plan

A business plan will help your business get started on the right track, stay focused on priorities, and move forward. This course is designed for business owners and entrepreneurs who are ready to create a business plan.

In this course, you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms.

4. Writing for the Web: Learn How To Effectively Write for Web

People don’t read information on the web in the same way that they read a printed newspaper, magazine, or a book. This course will show web writers how to create interesting and engaging content.

This course will teach you how to design and structure web writing, create eye-catching headlines, develop user-friendly websites, add audio and video to your writing, and leverage search engine optimization to get noticed.

5. Research Skills: Learn The Basics Of Research Skills

It can be hard to know where to find good information that you can trust. This course will teach you how to research any topic using a number of different tools.
Objectives

In this course, you will learn basic research skills, such as reading, memory recall, and note-taking. You will also learn how to create different kinds of outlines for different stages of your project, and how to move from the outline to writing, editing, and polishing. As well, you’ll learn how to find information using the library’s Dewey Decimal System, journals, and the Internet.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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Units of Study

Receive Lifetime Access to Course Materials, so you can review at any time.

Advance Writing Skills Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Advance Writing Skills Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: The Four Cs of Writing

  • Writing Clearly
  • Familiar Words
  • Precise Words
  • Concrete Nouns
  • Using Jargon
  • Jargon
  • Writing Concisely
  • Being Concise
  • Our Concise Responses
  • Complete Writing
  • Writing Correctly
  • Selecting Your Sources
  • Style
  • Being Stylish
  • Facts
  • Being Factual
  • Facts About the Internet
  • Choosing Your Sources
  • Selecting Our Sources - Responses

 Session 3: Writing Mechanics

  • Emphasis
  • Adding Emphasis
  • Sentence Unity
  • Sentence Structure
  • Paragraph Size
  • Proper Paragraphs
  • Our Arranged Paragraphs
  • More on Paragraphs - Unity
  • More on Paragraphs - Coherence
  • More on Paragraphs - Emphasis
  • Rhythm
  • Voice
  • Are You Being Active or Passive?
  • Changing the Emphasis

 Session 4: Dealing with Specific Requests

  • Types of Letters
  • Information Requests
  • Letters of Recommendation
  • Letters Refusing Requests
  • Letters of Persuasion
  • Recommendation
  • Saying No
  • Persuading
  • Responding

 Session 5: Preparing Business Documents

  • Defining Business Cases
  • Business Cases
  • Setting Up Your Business Case
  • Requests for Proposals
  • Writing Reports
  • Writing Formal Reports
  • Documentation
  • Direct Quotes
  • Citing Sources
  • Being Consistent

 Session 6: Editing Techniques

  • Pre-Assignment Review

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Business Process Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: The Fundamentals of Business Process Management

  • What is Business Analysis?
  • How Do I Conduct A Business Analysis?
  • What is Enterprise Content Management?
  • Defining Content
  • Defining Enterprise Content Management
  • Enterprise Content Management Model
  • The Role of ECM in Business Process Management
  • What is Business Process Re-Engineering?
  • Case Study
  • About Business Process Re-Engineering
  • Role of BPR in Business Process Management
  • Business Process Re-Engineering Model
  • Breaking Down the Model

 Session 3: Defining Business Process ManagementTitle

  • What is Business Process Management?
  • What are Processes?
  • Layers of Business Process Management
  • The Management Level
  • The Process Level
  • The Implementation Level
  • Brief History of Business Process Management
  • What are the Benefits of Business Process Management?
  • BPM Benefits
  • Summary

 Session 4: Reflecting on Processes

  • Pre-Assignment Review

 Session 5: The Business Process Life Cycle

  • Introduction
  • The Business Process Life Cycle
  • Breaking Down the Model

 Session 6: The Vision Phase

  • Creating a Vision and Seeing the Big Picture
  • What is a Vision?
  • Creating a Vision
  • Focusing on the Future
  • Preparing for Change
  • Sharing Your Vision
  • Benefits of a Shared Vision
  • Dreaming Big

 Session 7: The Design Phase

  • Gathering Information
  • Amount of Human Interaction with Technology
  • Level of Automation
  • Case Study
  • Role of Content
  • Volume of Work
  • Complexity of Process
  • Defining Your Problem
  • Rephrase the Problem
  • Rephrasing in Action
  • Expose and Challenge Assumptions
  • Use Facts
  • Grow Your Thinking
  • Shrink Your Environment Temporarily
  • Mini Case Study
  • Practice Multiple Perspectives
  • Turn it Upside Down
  • Frame the Problem Purposely and Positively
  • Summary
  • Introduction
  • Identify Your Future State
  • Analyze Current State
  • Steps to Bridge Gaps
  • Summary
  • About Process Mapping
  • What is Process Mapping?
  • Steps for Creating a Process Map
  • Tips and Important Points
  • Benefits of Process Mapping
  • Symbols and Their Meanings
  • Creating a Process Map with a Flow Chart
  • Digital Process Map
  • Making Connections
  • Creating a Process Map with a Swimlane Diagram
  • Sample Swimlane Process Map
  • Map it Out
  • Defining Improvements
  • Why is it Important to Define Improvements?
  • Case Study
  • Establishing Functions and Identifying Function Leaders
  • Identifying Function Leaders
  • Considerations when Choosing a Leader

 Session 8: The Modeling Phase

  • Performing What-if Analysis
  • Steps to Performing a What-If Analysis
  • Sample Guidelines
  • Second Step in Performing a What-If Analysis
  • Third Step in Performing a What-If Analysis
  • Case Study
  • Test Driving
  • Questions
  • Testing the Design
  • What Does it Mean to Test the Design?
  • Steps for Design Testing
  • Breaking Down the Model
  • Benefits of Iterative Design
  • Summary

 Session 9: The Execution Phase

  • Implementing Processes
  • Exploring Automation
  • Automating Processes
  • Benefits of Automation
  • Potential Pitfalls of Automation
  • Steps to Automate a Process
  • Summary
  • Understanding Business Rules
  • Making Connections
  • Benefits of Business Rules
  • Things to Watch Out For
  • The Role of Business Rules in Workflow Engines
  • Case Study
  • The Importance of Business Rules
  • Choosing Software
  • Making Connections
  • The Role of Workflow Engines
  • The Workflow Model
  • What is a Workflow Engine?
  • Making Connections
  • Workflows and Business Rules
  • Case Studies
  • Steps to Implement a Workflow Engine
  • Breaking Down the Model

 Session 10: The Monitoring Phase

  • Implementing Measures
  • Implementing Measures
  • Building Your Approach
  • Employee Feedback
  • What is Business Activity Monitoring (BAM)?
  • Making Connections
  • Benefits of Business Activity Monitoring
  • Purpose of Business Activity Monitoring
  • The Role of KPI’s
  • The Balanced Scorecard
  • Where Does BPM Fit?
  • Balanced Scorecard Example
  • Benefits of the Balanced Scorecard
  • Creating a Balanced Scorecard
  • Task
  • Scorecard Template
  • Identifying Gaps with Process Mining
  • Benefits of Process Mining

 Session 11: The Optimizing Phase

  • What It’s All About
  • Case Study
  • Case Study
  • Business Process Improvement
  • Six Steps of Business Process Improvement
  • Breaking Down Steps One to Five
  • Benefits of a Pilot
  • The Final Step
  • Introduction to Lean
  • The Toyoda Precepts
  • The Toyota Production System House
  • The Roof
  • The Pillars
  • The Core
  • The Foundation
  • The Seven Wastes
  • Summary
  • Making Connections
  • Cut Out the Waste
  • Task
  • Introduction to Six Sigma
  • The Six Sigma Approach
  • DMAIC Model
  • Breaking Down the Model
  • A Look at the Numbers
  • Sample Analysis
  • A Look at the Numbers
  • A Look at the Numbers
  • Summary
  • Tie It All Together
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Writing a Business Plan Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What is a Business Plan For?

  • The Purpose of the Plan
  • Getting Down to Business
  • Staying Flexible

 Session 3: A General Business Plan Framework

  • The Importance of a Framework
  • Essential Elements
  • Making Connections
  • Making Connections
  • Pre-Assignment Review
  • Making Connections

 Session 4: Identifying Your Audience

  • Who Are You Writing For?
  • Defining the Terms
  • Words of Wisdom
  • Making Connections
  • The Rules of Writing
  • Making Connections

 Session 5: Gathering and Analyzing Information

  • GO-PARSE
  • Get Organized
  • Preview
  • Ask
  • Read
  • Markup Methods
  • Summarize
  • Shorthand Symbols
  • Shorthand Tips
  • Evaluate
  • PARSE in Action
  • GO-PARSE Summary
  • ACE Building Celebrates Five Years of Success

 Session 6: Defining Your Company

  • Writing Your Company Description
  • Making Connections
  • Describing Your Products and Services
  • Performing a Market Analysis
  • Developing an Operations Plan
  • The Operations Process
  • Operations and Your Business Plan
  • Types of Operations
  • Manufacturing
  • Transportation
  • Supplies
  • Service
  • Overlaps
  • Buffers

 Session 7: Getting to Work

  • Working on Your Plan
  • Business Plan Worksheet

 Session 8: Creating a Marketing Strategy

  • Introduction to Marketing
  • Cycle Overview
  • Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Key Questions
  • SWOT Analysis
  • Next Steps
  • Analyzing Distribution Channels
  • Making Connections
  • Creating a Marketing Plan
  • Product
  • Price
  • Place
  • Promotion
  • Packaging
  • Sketching Out the Plan
  • Evaluate, Review, and Revise
  • The Value of Social Media

 Session 9: Creating the Sales Plan

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Making Connections
  • Build
  • Manage
  • Optimize

 Session 10: Developing Financial Projections

  • Accounting Terminology
  • What is Finance?
  • The Cycle of Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The 11 Principles
  • Key Reports
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • Balance Sheet Accounts
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings
  • Financial Projections
  • Tips and Tricks
  • Use the Writing Rules

 Session 11: Putting It All Together

  • Writing the Executive Summary
  • Making a Strong Presentation
  • Making Connections
  • The Finishing Touches
  • Keeping Your Data Safe
  • Reviewing and Revising

 Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Writing for the Web Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Getting to Know the Web

  • Web Writing Is Not The Same!
  • What It’s All About
  • The Purpose of Web Writing
  • Making Connections
  • Design and Structure
  • Understanding HTML
  • Viewing the Source
  • It’s Work to Influence Others
  • Predictability
  • Consistency and Commitment
  • Authority

 Session 3: Tips on Creating a Site Hierarchy

  • Designing the Site
  • Designing a Structure
  • Pre-Assignment
  • Pre-Assignment Review
  • Menus, Links, and Buttons
  • Menu Sample One
  • Menu Sample Two
  • Links
  • Buttons

 Session 4: Creating Your Content

  • Writing Eye-Catching Headlines
  • Do's and Don'ts
  • Shifting Our Thinking
  • Tips for Creating Great Headlines
  • Writing Content
  • Format Carefully
  • Be Concise
  • Use Hyperlinks
  • Build Trust
  • Use Inverted Pyramid Construction
  • Think Rich
  • Presenting Your Message
  • About PDF Files
  • Writing Goals
  • Making Connections

 Session 5: Testing the Waters

  • Making Connections
  •  Deciding What’s Fit to Print
  • What’s Getting Read?
  • Give Them What They Need
  • Test Your Usability
  • Consider Eye Tracking
  • Break Up Content
  • Reviewing and Planning

 Session 6: Adding Audio and Video to Your Content

  • The Great Debate
  • Making Connections

 Session 7: Getting Your Content Noticed

  • Standing out in Crowds
  • Search Engine Optimization
  • How It Works
  • Alternative Search
  • Optimizing Keywords
  • Keywords, Search Terms, and Tags
  • Tips and Tricks
  • Balancing SEO and Word Stuffing

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Research Skills Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Why Are Research Skills Important?

  •     The Importance of Good Research Skills
  •     Additional skills

Session 3: Basic Skills

  •     Reading and Note-Taking Techniques
  •     GO-PARSE: Get Organized
  •     GO-PARSE: Preview
  •     GO-PARSE: Ask
  •     GO-PARSE: Read
  •     GO-PARSE: Summarize
  •     Common Shorthand Symbols
  •     More Summarizing Tips
  •     Go-PARSE: Evaluate
  •     PARSE in Action
  •     Improving Your Recall
  •     Attitude is Everything
  •     Use All Your Senses
  •     Sing It, Say It, Rhyme It
  •     Organize and Pattern
  •     Remember the 7±2 Rule
  •     The Ladder of Abstraction

Session 4: Planning Your Research Strategy

  •     A Research Model
  •     Identifying a Focal Point
  •     Your One-Minute Pitch
  •     Getting Focused
  •     Writing a Draft Outline

Session 5: Where to Look and What to Look For

  •     Primary vs. Secondary Sources
  •     Analyzing Sources
  •     Using Others' Bibliographies

Session 6: Finding Information the Old-Fashioned Way

  •     Useful Resources: Reference Sources
  •     Useful Resources: Journals and Trade Publications
  •     Useful Resources: Your Network
  •     Understanding the Dewey Decimal System
  •     Understanding the Dewey Decimal System: The First Summary
  •     Understanding the Dewey Decimal System: The Second Summary
  •     Understanding the Dewey Decimal System: The Third Summary

Session 7: Researching with the Internet

  •     Finding the Good Stuff: Our Favorite Sites
  •     About Wikipedia
  •     Mind Mapping

Session 8: Getting Ready to Write

  •     Writing a Draft Outline
  •     Organizing Your Notes

Session 9: Putting Pen to Paper

  •     Writing Basics
  •     The Four C's
  •     Checklist for Revising
  •     Checklist for Revising: Check the Length
  •     Checklist for Revising: Check the Organizational Structure
  •     Checklist for Revising: Check the Style
  •     Checklist for Revising: Check the Spelling, Grammar, and Punctuation
  •     Don't Plagiarize!
  •     Documentation Styles
  •     Citing Sources
  •     Entry Components
  •     Putting it Into Practice

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There
Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Requirements

Entry requirements:

Students must have basic literacy and numeracy skills.


Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.


Device requirements:

Students will need access to a computer/any device and the internet.

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1.  Who are Courses For Success?

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with 5 courses, since then we have grown to over 10,000 online courses.

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Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.

Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

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The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.

Please also check the course summary, as a small selection of courses have limited access.

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Course duration, is listed under Course Summary

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All the required material for your course is included in the online system, you do not need to buy anything else.

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You
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This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

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Course Bundles

Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.

Course Bundles

3-DAY SALE

Advance Writing Skills Online Bundle, 5 Certificate Courses

Save 85% Save 85%
Original price USD $1,995
Original price $1,995 - Original price $1,995
Original price USD $1,995
Current price USD $299
USD $299 - USD $299
Current price USD $299

Enhance Your Business Writing Skills

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Course Summary

  • Delivery: Online
  • Access: Unlimited Lifetime
  • Time: Study at your own pace
  • Duration: 6 to 8 hours per course
  • Assessments: Yes
  • Qualification: Certificate
About This Course
What you will learn - Enhance Your Business Writing Skills
  • Make your writing clear, complete, concise, and correct.
  • Improve sentence construction and paragraph development.
  • Deal with specific business requests.
  • Create effective business cases, proposals, and reports.
  • Thoroughly document sources that you use in your writing.
Get BIG Savings with our Advance Writing Skills Online Bundle, 5 Certificate Courses
  1. Advance Writing Skills
  2. Business Process Management
  3. Writing a Business Plan
  4. Writing for the Web
  5. Research Skills
1. Advance Writing Skills: Enhance Your Business Writing Skills

This course is designed for good writers who are ready to learn the nuances of letters, business cases, proposals, and reports. Therefore, we recommend that you complete “Business Writing That Works” before beginning this course.

In this course, you will learn how to write specific kinds of documents, including letters, business cases, reports, and proposals. You will also review some fundamental writing rules, such as the four C’s of writing and paragraph construction.

2. Business Process Management: Learn How to Manage Business Processes

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

3. Writing a Business Plan: Learn How To Write An Effective Business Plan

A business plan will help your business get started on the right track, stay focused on priorities, and move forward. This course is designed for business owners and entrepreneurs who are ready to create a business plan.

In this course, you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms.

4. Writing for the Web: Learn How To Effectively Write for Web

People don’t read information on the web in the same way that they read a printed newspaper, magazine, or a book. This course will show web writers how to create interesting and engaging content.

This course will teach you how to design and structure web writing, create eye-catching headlines, develop user-friendly websites, add audio and video to your writing, and leverage search engine optimization to get noticed.

5. Research Skills: Learn The Basics Of Research Skills

It can be hard to know where to find good information that you can trust. This course will teach you how to research any topic using a number of different tools.
Objectives

In this course, you will learn basic research skills, such as reading, memory recall, and note-taking. You will also learn how to create different kinds of outlines for different stages of your project, and how to move from the outline to writing, editing, and polishing. As well, you’ll learn how to find information using the library’s Dewey Decimal System, journals, and the Internet.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.

This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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Units of Study

Receive Lifetime Access to Course Materials, so you can review at any time.

Advance Writing Skills Online Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Advance Writing Skills Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: The Four Cs of Writing

  • Writing Clearly
  • Familiar Words
  • Precise Words
  • Concrete Nouns
  • Using Jargon
  • Jargon
  • Writing Concisely
  • Being Concise
  • Our Concise Responses
  • Complete Writing
  • Writing Correctly
  • Selecting Your Sources
  • Style
  • Being Stylish
  • Facts
  • Being Factual
  • Facts About the Internet
  • Choosing Your Sources
  • Selecting Our Sources - Responses

 Session 3: Writing Mechanics

  • Emphasis
  • Adding Emphasis
  • Sentence Unity
  • Sentence Structure
  • Paragraph Size
  • Proper Paragraphs
  • Our Arranged Paragraphs
  • More on Paragraphs - Unity
  • More on Paragraphs - Coherence
  • More on Paragraphs - Emphasis
  • Rhythm
  • Voice
  • Are You Being Active or Passive?
  • Changing the Emphasis

 Session 4: Dealing with Specific Requests

  • Types of Letters
  • Information Requests
  • Letters of Recommendation
  • Letters Refusing Requests
  • Letters of Persuasion
  • Recommendation
  • Saying No
  • Persuading
  • Responding

 Session 5: Preparing Business Documents

  • Defining Business Cases
  • Business Cases
  • Setting Up Your Business Case
  • Requests for Proposals
  • Writing Reports
  • Writing Formal Reports
  • Documentation
  • Direct Quotes
  • Citing Sources
  • Being Consistent

 Session 6: Editing Techniques

  • Pre-Assignment Review

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Business Process Management Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: The Fundamentals of Business Process Management

  • What is Business Analysis?
  • How Do I Conduct A Business Analysis?
  • What is Enterprise Content Management?
  • Defining Content
  • Defining Enterprise Content Management
  • Enterprise Content Management Model
  • The Role of ECM in Business Process Management
  • What is Business Process Re-Engineering?
  • Case Study
  • About Business Process Re-Engineering
  • Role of BPR in Business Process Management
  • Business Process Re-Engineering Model
  • Breaking Down the Model

 Session 3: Defining Business Process ManagementTitle

  • What is Business Process Management?
  • What are Processes?
  • Layers of Business Process Management
  • The Management Level
  • The Process Level
  • The Implementation Level
  • Brief History of Business Process Management
  • What are the Benefits of Business Process Management?
  • BPM Benefits
  • Summary

 Session 4: Reflecting on Processes

  • Pre-Assignment Review

 Session 5: The Business Process Life Cycle

  • Introduction
  • The Business Process Life Cycle
  • Breaking Down the Model

 Session 6: The Vision Phase

  • Creating a Vision and Seeing the Big Picture
  • What is a Vision?
  • Creating a Vision
  • Focusing on the Future
  • Preparing for Change
  • Sharing Your Vision
  • Benefits of a Shared Vision
  • Dreaming Big

 Session 7: The Design Phase

  • Gathering Information
  • Amount of Human Interaction with Technology
  • Level of Automation
  • Case Study
  • Role of Content
  • Volume of Work
  • Complexity of Process
  • Defining Your Problem
  • Rephrase the Problem
  • Rephrasing in Action
  • Expose and Challenge Assumptions
  • Use Facts
  • Grow Your Thinking
  • Shrink Your Environment Temporarily
  • Mini Case Study
  • Practice Multiple Perspectives
  • Turn it Upside Down
  • Frame the Problem Purposely and Positively
  • Summary
  • Introduction
  • Identify Your Future State
  • Analyze Current State
  • Steps to Bridge Gaps
  • Summary
  • About Process Mapping
  • What is Process Mapping?
  • Steps for Creating a Process Map
  • Tips and Important Points
  • Benefits of Process Mapping
  • Symbols and Their Meanings
  • Creating a Process Map with a Flow Chart
  • Digital Process Map
  • Making Connections
  • Creating a Process Map with a Swimlane Diagram
  • Sample Swimlane Process Map
  • Map it Out
  • Defining Improvements
  • Why is it Important to Define Improvements?
  • Case Study
  • Establishing Functions and Identifying Function Leaders
  • Identifying Function Leaders
  • Considerations when Choosing a Leader

 Session 8: The Modeling Phase

  • Performing What-if Analysis
  • Steps to Performing a What-If Analysis
  • Sample Guidelines
  • Second Step in Performing a What-If Analysis
  • Third Step in Performing a What-If Analysis
  • Case Study
  • Test Driving
  • Questions
  • Testing the Design
  • What Does it Mean to Test the Design?
  • Steps for Design Testing
  • Breaking Down the Model
  • Benefits of Iterative Design
  • Summary

 Session 9: The Execution Phase

  • Implementing Processes
  • Exploring Automation
  • Automating Processes
  • Benefits of Automation
  • Potential Pitfalls of Automation
  • Steps to Automate a Process
  • Summary
  • Understanding Business Rules
  • Making Connections
  • Benefits of Business Rules
  • Things to Watch Out For
  • The Role of Business Rules in Workflow Engines
  • Case Study
  • The Importance of Business Rules
  • Choosing Software
  • Making Connections
  • The Role of Workflow Engines
  • The Workflow Model
  • What is a Workflow Engine?
  • Making Connections
  • Workflows and Business Rules
  • Case Studies
  • Steps to Implement a Workflow Engine
  • Breaking Down the Model

 Session 10: The Monitoring Phase

  • Implementing Measures
  • Implementing Measures
  • Building Your Approach
  • Employee Feedback
  • What is Business Activity Monitoring (BAM)?
  • Making Connections
  • Benefits of Business Activity Monitoring
  • Purpose of Business Activity Monitoring
  • The Role of KPI’s
  • The Balanced Scorecard
  • Where Does BPM Fit?
  • Balanced Scorecard Example
  • Benefits of the Balanced Scorecard
  • Creating a Balanced Scorecard
  • Task
  • Scorecard Template
  • Identifying Gaps with Process Mining
  • Benefits of Process Mining

 Session 11: The Optimizing Phase

  • What It’s All About
  • Case Study
  • Case Study
  • Business Process Improvement
  • Six Steps of Business Process Improvement
  • Breaking Down Steps One to Five
  • Benefits of a Pilot
  • The Final Step
  • Introduction to Lean
  • The Toyoda Precepts
  • The Toyota Production System House
  • The Roof
  • The Pillars
  • The Core
  • The Foundation
  • The Seven Wastes
  • Summary
  • Making Connections
  • Cut Out the Waste
  • Task
  • Introduction to Six Sigma
  • The Six Sigma Approach
  • DMAIC Model
  • Breaking Down the Model
  • A Look at the Numbers
  • Sample Analysis
  • A Look at the Numbers
  • A Look at the Numbers
  • Summary
  • Tie It All Together
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Writing a Business Plan Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What is a Business Plan For?

  • The Purpose of the Plan
  • Getting Down to Business
  • Staying Flexible

 Session 3: A General Business Plan Framework

  • The Importance of a Framework
  • Essential Elements
  • Making Connections
  • Making Connections
  • Pre-Assignment Review
  • Making Connections

 Session 4: Identifying Your Audience

  • Who Are You Writing For?
  • Defining the Terms
  • Words of Wisdom
  • Making Connections
  • The Rules of Writing
  • Making Connections

 Session 5: Gathering and Analyzing Information

  • GO-PARSE
  • Get Organized
  • Preview
  • Ask
  • Read
  • Markup Methods
  • Summarize
  • Shorthand Symbols
  • Shorthand Tips
  • Evaluate
  • PARSE in Action
  • GO-PARSE Summary
  • ACE Building Celebrates Five Years of Success

 Session 6: Defining Your Company

  • Writing Your Company Description
  • Making Connections
  • Describing Your Products and Services
  • Performing a Market Analysis
  • Developing an Operations Plan
  • The Operations Process
  • Operations and Your Business Plan
  • Types of Operations
  • Manufacturing
  • Transportation
  • Supplies
  • Service
  • Overlaps
  • Buffers

 Session 7: Getting to Work

  • Working on Your Plan
  • Business Plan Worksheet

 Session 8: Creating a Marketing Strategy

  • Introduction to Marketing
  • Cycle Overview
  • Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying Our Product? Who is Using Our Product?
  • What is the Buying Process?
  • How Can I Leverage Segmentation?
  • Key Questions
  • SWOT Analysis
  • Next Steps
  • Analyzing Distribution Channels
  • Making Connections
  • Creating a Marketing Plan
  • Product
  • Price
  • Place
  • Promotion
  • Packaging
  • Sketching Out the Plan
  • Evaluate, Review, and Revise
  • The Value of Social Media

 Session 9: Creating the Sales Plan

  • Building Your Sales Force
  • The Sales Cycle
  • Initiate
  • Making Connections
  • Build
  • Manage
  • Optimize

 Session 10: Developing Financial Projections

  • Accounting Terminology
  • What is Finance?
  • The Cycle of Finance
  • Recording Financial Transactions
  • General Accepted Accounting Principles (GAAP)
  • The 11 Principles
  • Key Reports
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • Balance Sheet Accounts
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings
  • Financial Projections
  • Tips and Tricks
  • Use the Writing Rules

 Session 11: Putting It All Together

  • Writing the Executive Summary
  • Making a Strong Presentation
  • Making Connections
  • The Finishing Touches
  • Keeping Your Data Safe
  • Reviewing and Revising

 Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Writing for the Web Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Getting to Know the Web

  • Web Writing Is Not The Same!
  • What It’s All About
  • The Purpose of Web Writing
  • Making Connections
  • Design and Structure
  • Understanding HTML
  • Viewing the Source
  • It’s Work to Influence Others
  • Predictability
  • Consistency and Commitment
  • Authority

 Session 3: Tips on Creating a Site Hierarchy

  • Designing the Site
  • Designing a Structure
  • Pre-Assignment
  • Pre-Assignment Review
  • Menus, Links, and Buttons
  • Menu Sample One
  • Menu Sample Two
  • Links
  • Buttons

 Session 4: Creating Your Content

  • Writing Eye-Catching Headlines
  • Do's and Don'ts
  • Shifting Our Thinking
  • Tips for Creating Great Headlines
  • Writing Content
  • Format Carefully
  • Be Concise
  • Use Hyperlinks
  • Build Trust
  • Use Inverted Pyramid Construction
  • Think Rich
  • Presenting Your Message
  • About PDF Files
  • Writing Goals
  • Making Connections

 Session 5: Testing the Waters

  • Making Connections
  •  Deciding What’s Fit to Print
  • What’s Getting Read?
  • Give Them What They Need
  • Test Your Usability
  • Consider Eye Tracking
  • Break Up Content
  • Reviewing and Planning

 Session 6: Adding Audio and Video to Your Content

  • The Great Debate
  • Making Connections

 Session 7: Getting Your Content Noticed

  • Standing out in Crowds
  • Search Engine Optimization
  • How It Works
  • Alternative Search
  • Optimizing Keywords
  • Keywords, Search Terms, and Tags
  • Tips and Tricks
  • Balancing SEO and Word Stuffing

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Research Skills Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Why Are Research Skills Important?

  •     The Importance of Good Research Skills
  •     Additional skills

Session 3: Basic Skills

  •     Reading and Note-Taking Techniques
  •     GO-PARSE: Get Organized
  •     GO-PARSE: Preview
  •     GO-PARSE: Ask
  •     GO-PARSE: Read
  •     GO-PARSE: Summarize
  •     Common Shorthand Symbols
  •     More Summarizing Tips
  •     Go-PARSE: Evaluate
  •     PARSE in Action
  •     Improving Your Recall
  •     Attitude is Everything
  •     Use All Your Senses
  •     Sing It, Say It, Rhyme It
  •     Organize and Pattern
  •     Remember the 7±2 Rule
  •     The Ladder of Abstraction

Session 4: Planning Your Research Strategy

  •     A Research Model
  •     Identifying a Focal Point
  •     Your One-Minute Pitch
  •     Getting Focused
  •     Writing a Draft Outline

Session 5: Where to Look and What to Look For

  •     Primary vs. Secondary Sources
  •     Analyzing Sources
  •     Using Others' Bibliographies

Session 6: Finding Information the Old-Fashioned Way

  •     Useful Resources: Reference Sources
  •     Useful Resources: Journals and Trade Publications
  •     Useful Resources: Your Network
  •     Understanding the Dewey Decimal System
  •     Understanding the Dewey Decimal System: The First Summary
  •     Understanding the Dewey Decimal System: The Second Summary
  •     Understanding the Dewey Decimal System: The Third Summary

Session 7: Researching with the Internet

  •     Finding the Good Stuff: Our Favorite Sites
  •     About Wikipedia
  •     Mind Mapping

Session 8: Getting Ready to Write

  •     Writing a Draft Outline
  •     Organizing Your Notes

Session 9: Putting Pen to Paper

  •     Writing Basics
  •     The Four C's
  •     Checklist for Revising
  •     Checklist for Revising: Check the Length
  •     Checklist for Revising: Check the Organizational Structure
  •     Checklist for Revising: Check the Style
  •     Checklist for Revising: Check the Spelling, Grammar, and Punctuation
  •     Don't Plagiarize!
  •     Documentation Styles
  •     Citing Sources
  •     Entry Components
  •     Putting it Into Practice

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There
Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Requirements

Entry requirements:

Students must have basic literacy and numeracy skills.


Minimum education:

Open entry. Previous schooling and academic achievements are not required for entry into this course.


Device requirements:

Students will need access to a computer/any device and the internet.

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