About This Course
What you will learn - Dealing With Difficult People
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Get BIG Savings with our Super Soft Skills Mastery Online Bundle, 10 Certificate Courses
- Get Conflict Resolution: Dealing With Difficult People
- Get Organized for Peak Performance Time Management
- Stress Management
- Communication Skills
- Managing Across Cultures
- Managing Customer Service
- Emotional Intelligence
- Getting Stuff Done: Personal Productivity
- Training with Visual Storytelling
- Change Management: Change and How to Deal With It
1. Conflict Resolution: Dealing With Difficult People
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
2. Get Organized for Peak Performance Time Management
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This course will give you some ways to get organized and make the most of your time.
In this course, you will learn how to organize your workflow and office space, use your planner effectively, and delegate some of your work to other people.
3. Stress Management: Deliver a comprehensive approach to Stress Management
This training course is designed for peopel looking to deliver a comprehensive approach to Stress Management. Whether you are looking for appropriate initiatives to apply from a corporate perspective, or as individuals, stress is an unavoidable reality that can be positively impactful. This course also includes information on the signs of chronic stress overload, identifying actions that add to people’s stress levels, and how to implement action to reduce unhealthy stress. Stress Management is a soft skills training course that you will love having as part of your skillset.
4. Communication Skills: Learn The Various Aspects Of Communication
Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.
This online communication skills course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
5. Work Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce
The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.
During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.
6. Customer Service: Learn About The Elements Of Customer Service
Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team.
In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.”
7. Emotional Intelligence: Develop Your Emotional Intelligence
Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.
This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.
8. Getting Stuff Done: Personal Productivity
Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.
To start this course, you’ll explore what personal efficiency is all about, as well as useful attitudes and skills that you might want to develop. Then, you’ll outline your vision statement, dreams, and goals. Next, you’ll learn about the 80/20 system, what characteristics your organizational system should have, how to design a functional workspace, and techniques for organizing your daily to-do items. You’ll also learn how to set up and maintain information management systems (both physical and virtual), prioritize tasks, create routines, and tackle procrastination. Finally, you’ll learn how to get organized at home.
9. Training with Visual Storytelling: Engage The Hearts And Minds Of Your Audience
The National Center for Biotechnology Information estimates that the average human’s attention span is about eight seconds. That’s a drop of 33% over the past 15 years. For trainers and public speakers, this means that we have less time than ever to catch our audience’s attention, get them engaged, and ensure that they retain the information being shared.
In this course, you will learn how to use storytelling to engage the hearts and minds of your audience. We’ll cover the essential elements of a successful story as well as a variety of storyboarding and graphic design tools. After you complete this course, you’ll be ready to create engaging, compelling training sessions that inspire your students.
10. Change Management: Develop Strategies For Managing Change
None of us can escape change, but savvy trainers understand that it is well worth developing strategies to manage what comes with it! Everyone has to manage change, whether they embrace it or not, and so our approach is that having tools to help embrace it lead to the best outcomes. Change Management: Change and How to Deal with it courseware and training materials are designed for everyone in the workplace who needs a one day course on such topics as the stages of change, pacing, dealing with resistance, adaptive strategies, approaching changes as an opportunity for growth, and more.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Super Soft Skills Mastery Bundle 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Conflict Resolution: Dealing With Difficult People Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate In Get Organized for Peak Performance Time Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: The Power of a Change
- Your Bucket List
- 1 to 10
- 11 to 20
- 21 to 30
- 31 to 40
- 41 to 50
- Pre-Assignment Review
Session 3: Changing Our Perspective
- Making Changes
- Connecting with People
- Paperwork
- Reading
- Exercise
- Summarizing the Priorities
- Case Study, Part One
- Case Study, Part Two
- Questions
Session 4: Setting Goals
- The Dot Exercise
- Setting Goals
- Setting Goals with SPIRIT
- Setting a SPIRIT Goal
Session 5: Planning Tips and Tricks
- Guidelines for Efficient Planning
- Using a Guideline
- Making Plans
- Organizing Your Work Area and Your Paperwork
- Using a Tip
Session 6: Setting Up a Routine
- How Routines Can Help You
- Creating a Routine
- What to Include?
- Creating Your Routine
Session 7: Doing it Right
- Balance
- Balancing Your Week
- Organize Your Time
- Organizing Yourself
- Let Things Go
- Delegate
- Five Levels and Five Steps of Delegation
- Delegating Work
- The Story
- Managing Time
- Questions, Part 1
- Questions, Part 2
- Discussing Sheila
Session 8: Putting an End to Procrastination
- Eating a Frog
- Choose the Ugly One
- Clearing Out the Frogs
Session 9: Getting Organized
- Surface of the Desk
- Contents of the Desk
- Getting Rid of Clutter
- Guidelines for Keeping a Piece of Paper
- Cleaning Up
Session 10: Organizing Your Files
- Sorting Based on File Type
- File Categories
- Working Files
- Reference Files
- Archive Files
- Disaster Files
- Your Filing System
- Electronic Files
- Your Electronic Files
- Briefcase
- The Batching Technique
- Batching Tasks
Session 11: Managing Your Workload
- Managing E-mail
- Looking at Your E-mail
- Working Effectively with E-mail
- Mary Marvelous
- Question
- Our Recommendation
- Next Steps
- Workload Analysis
- The 168 Hour Plan
- Using Your Time
- More or Less
- Happiness and Me Time
- Regrets
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate In Stress Management Online Course
Session One: Course Overview
Session Two: Defining Stress and How It Affects Us
- Where Are You Now?
- Defining and Identifying Stress
- Ways to Look at Your Stress
Session Three: What is Stress About?
Session Four: Building a Solid Foundation
- Taking Care of Your Body and Your Mind
- Case Study
- The "Less Stress" Lessons
Session Five: Mental Strategies
- Changing Ourselves
- The Triple A Approach
Session Six: Stress at Work
- The Stress Tax
- Stress Inventory
- Finding Some Solutions
- Stress Logging
Session Seven: Time Management Tips
Session Eight: Stress at Home
- Budgeting Basics
- The Everyday Stuff
- Organization Tips
Session Nine: Drainers and Fillers
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 4 - Certificate In Communication Skills Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Creating Positive Relationships
- Ten Quick Wins
- Making Connections
- The Power of Words
Session 3: Growing Our Self-Awareness
- Do You Question Your Competence?
- Competence Questionnaire
- Developing Confidence
Session 4: Communication Basics
- Defining a Skilled Communicator
- Making Connections
Session 5: Communication Barriers
- Case Study: New Neighbors
- Common Barriers
- Applying the Answers
- Being Mindful
Session 6: Asking Questions
- Asking Good Questions
- Types of Open-Ended Questions
- Introduction to Probing
- Probing Methods
- Pushing My Buttons
Session 7: Listening Skills
- Can You Hear Me?
- How Do You Rate Your Listening Ability?
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- What Is Said and What Is Heard
- Communication Situations
Session 8: Body Language
- What Do Our Bodies Say?
- Tips and Tricks
- Managing Your Messages
- The Signals People Send
- Gestures
- Interpreting Gestures
Session 9: Communication Styles
- Understanding Dichotomies
- Making Connections
- Advantages and Disadvantages
- Dichotomies in Action
- Step Two
- Step Three
Session 10: Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Pre-Assignment Review
- Self-Evaluation
Session 11: Frame of Reference
- Your Frame of Reference
- Suspending Belief
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Testing Our Theories
- Delivering Your Message
- Be Direct
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- Thirty Ways to Persuade
- Case Study: A Negative Image
- I Messages
- The Assertive Formula
- Expressing Your No
- The Persistent Response
- Guidelines for Saying No
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Managing Across Cultures Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Questions
Session 2: What Is Culture?
- Defining Culture, Part One
- Defining Culture, Part Two
- Culture in the Workplace
- In and Out Groups
- About Stereotypes
- Some Common Phrases and the Stereotype Behind Them
- Making Connections, Part One
- Making Connections, Part Two
- Globally Useful Attitudes
- Useful Organizational Attitudes
Session 3: Communicating Effectively
- High and Low Context Culture
- The Contextual Spectrum
- Communication Differences Across Cultures
- Communication Skills
- Body Language Basics, Part One
- Body Language Basics, Part Two
- Handling Miscommunication
- Case Study
- Questions
Session 4: Team Building Across Cultures
- The Five Stages of Team Development
- Tips on Working with Virtual Teams
Session 5: Managing Across Cultures
- The Cornerstones of Diversity
- Knowledge
- Understanding
- Acceptance
- Behavior
- How Far Do You Accommodate?
- Dealing with Culture-Based Conflicts between Employees
- Questions
- Giving Culturally Sensitive Feedback
Session 6: Building a Multicultural Organization
- Making Connections
- Creating Inclusive Programs for New Employees
Session 7: Working with the Global Talent Pool
- Understanding the Global Talent Pool
- Dipping Into the Global Talent Pool
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 6 - Certificate In Managing Customer Service Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Assignment Article, Part One
- Pre-Assignment Article, Part Two
- Pre-Assignment Article, Part Three
- Making Connections
Session 2: Six Critical Elements
- Element One: A Customer Service Focus
- Making Connections
- Element Two: Defined in Your Organization
- Making Connections
- Element Three: Given Life by the Employees
- Self-Assessment
- Element Four: Problem Solving
- Define the Problem
- Research and Analyze the Problem
- Establish a Criteria List
- List Possible Alternatives
- Evaluate Each Alternative
- Select the Best Alternative(s)
- Making Connections
- Making Connections
- Element Five: Measure It
- Critical Evaluation
- Informal Surveys
- Focus Groups
- Brainstorming
- Benchmarking
- Fish Bone (Cause and Effect, or Root Cause)
- Element Six: Reinforce It
- Additional Rewards
- Developing and Maintaining Relationships
- Phrases for Customer Service Success
- Measurement in Practice
Session 3: Understanding Leadership
- About Leadership
- Director’s Style
- Coach’s Style
- Supporter’s Style
- Delegator’s Style
- Understanding Your Comfort Zone
- Our Comfort Level
- The Cyclical Process
- Managing Performance
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- The First Day
- Your Role as a Leader
Session 4: Five Practices of Leadership
- Challenging, Inspiring, and Enabling
- Challenge the Process
- Making Connections
- Inspire a Shared Vision
- Enable Others To Act
- Making Connections
- Modeling and Heart
- Making Connections
- Practices in Practice
- Pre-Assignment Review
Session 5: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Certificate In Emotional Intelligence Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: History of Emotional Intelligence
- History of Emotional Intelligence, Part One
- Making Connections, Part One
- Making Connections, Part Two
- History of Emotional Intelligence, Part Two
Session 3: Emotional Intelligence Defined
- Definitions and Thoughts
- The Six Seconds Model
- Making Connections
Session 4: Blueprint
- Instructions
- Identify Emotions
- Understand and Manage
- Use and Communicate
Session 5: Optimism
- Defining Optimism and Pessimism
- Choosing Our Approach
- ABC's of Optimism
- Pessimism versus Optimism
- VET Process
- Adversities
Session 6: Validating Emotions in Others
- The VALUE Technique
- The SOLER Technique
- Communication Technique
Session 7: Understanding Emotions
- The Seven Human Emotions
- What Do Emotions Tell Us?
- Applying Emotional Intelligence
- Positives and Negatives
- The Emotional Map
- Plutchik's Wheel of Emotions
Session 8: Setting Your Personal Vision
- Defining Your Principles
- Creating Your Vision
- Understanding Your Values
- Defining Our Values
- Identifying Our Influences
- Think in Terms of Relationships
- Creating Your Vision Statement
- What's Standing in Your Way?
- Think in Terms of Relationships
- Relationship Worksheet
- Creating Your Vision Statement
Session 9: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
- Summary
- Recommended Reading List
Course 8 - Certificate In Getting Stuff Done: Personal Development Boot Camp Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment: Purpose
- Pre-Assignment: Steps
- Pre-Assignment: Images
Session 2: Understanding Personal Efficiency
- Defining Personal Efficiency
- In the Groove
- A Holistic Approach
- Time Management vs. Personal Productivity
Session 3: Developing the Right Attitude
- Useful Skill Sets
- Useful Attitudes
- Why Multi-Tasking is a Myth
Session 4: Laying the Foundation
- Creating a Personal Vision Statement
- Step One: Identifying Your Values
- Bringing It All Together
- Step Three: Put it all Together
- Making Connections
- Identifying Dreams and Setting Goals
- Getting Some Ideas
- SPIRIT
- Putting it All Together
Session 5: The Building Blocks of a Good Organizational System
- Pareto's Principle
- Characteristics of a Good Organizational System
- Building a Customizable System
Session 6: Creating the Right Environment
- Garbage Out!
- Step Two: Make an Action Plan
- Step Three: Get Started, Part One
- Step Three: Get Started, Part Two
- Step Four: Finish the Task
- Laying Out Your Workspace, Part One
- Laying Out Your Workspace, Part Two
- Re-Designing Your Workspace
- Setting up a Daily System
- Priority Tray
- The Incubator
- Sample Incubator
- Using the Incubator
- Using the Incubator Each Day
- Setting up a Filing System
- Four File Types
- Filing Tips
- Putting Everything Back Together
- Putting it in Action, Part 1
Session 7: Setting up your Virtual Environment
- Organizing Electronic Files
- Tips and Tricks
- Making Your E-Mail Program Work for You
- Commit to Your E-mail Program
- Take Some Training
- Set Up Folders
- Schedule Backups and Archives
- Automate What You Can
- Use Time-Saving Tools
- Exploring Applications
- Top Applications
Session 8: Setting up Your Information Management Center
- Key Components of a System, Part 1
- Key Components of a System, Part 2
- Case Study: Sarah the Salesperson
- Case Study: Walter the Writer
- Case Study: Edna the Executive Assistant
- Making Connections
- Lessons Learned, Part 1
- Lessons Learned Part 2
Session 9: Managing Information in Six Easy Steps
- GOPHER It!
- Processing E-Mail Messages
- Digging Donald out of the Hole
- Problem One
- Problem Two
- Problem Three
Session 10: Prioritizing Your Tasks
- The Urgent-Important Matrix
- Matrix Overview
- Quadrant 1: Urgent and Important
- Quadrant 2: Important but Not Urgent
- Quadrant 3: Urgent but Not Important
- Quadrant 4: Not Urgent and Not Important
- Putting Tasks in Their Place
Session 11: Saying No
- Techniques for Saying No, Part One
- Techniques for Saying No, Part Two
- Techniques for Saying No, Part Three
- Techniques for Saying No, Part Four
Session 12: Creating Routines
- Why Routines?
- Start of Day Routine
- End of Day Routine
- Dealing with E-mail
Session 13: Stopping Procrastination Now (Not Later!)
- Tackling Procrastination
- A Challenge to Change, Part 1
- A Challenge to Change, Part 2
- A Challenge to Change, Part 3
- A Challenge to Change, Part 4
Session 14: Applying Our Lessons at Home
- Meals
- Exercise
- Fun Stuff
- Children
- Chores
- General Organization
Session 15: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 9 - Certificate In Training with Visual Storytelling Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: How Storytelling Can Boost Your Training Power
- Setting the Stage
- Training vs. Meetings
- Focusing on What’s Important
- The Golden Circle
- Connecting to the Why, Part One
- Connecting to the Why, Part Two
Session 3: The Elements of a Powerful Story
- Identifying Your Audience
- Choosing the Right Channels
- Connecting with the Audience
- What’s In It For Me?
- Making Connections
- Defining the Story’s Purpose
- What People Remember
- The Potential of Stories
- Transformation
- The Structure of Stories
- Making Your Structure Solid
- The Persuasive Story Pattern
- Developing the Story’s Content
- Creating a Catalog
- Case Study
- Questions
Session 4: Storyboarding Techniques
- Storyboarding the Old-Fashioned Way
- Sample Storyboarding Form
- Additional Approaches
- Storyboarding with Apps
- Sample Tools
- Collaborating with Others
- Animated Presentations
- Case Study
Session 5: Bringing the Story to Life
- Graphic Design 101
- Signal vs. Noise
- Case Studies
- Turning Down the Noise
- Going Beyond the Basics
- Flow
- Contrast
- White Space
- Unity
- Data Overload
- Choosing the Right Medium for Your Message
- Trainer’s Tip
- Making Connections
- Being Presentable
- Taking Your Visual Storytelling to the Next Level
- Avoid the Rush
- Practice on Camera in Slide Show Mode
- Be Deliberate About Being Memorable
Session 6: Tools and Technology
- Software Tools
- Haiku Deck
- eLearning Approaches
- Articulate Products
- Case Study
- Adobe Captivate
- Gamification
- The Growth of Gamers
- Applying Gamification to eLearning
- Relying on Technology
- Making Connections
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Certificate In Change Management: Change and How to Deal With It Online Course
Session One: Course Overview
Session Two: What is Change?
Session Three: The Change Cycle
- The Three Phases
- Insights
Session Four: The Human Reaction to Change
Session Five: The Pace of Change
- The Trend of Change
- Case Study: Getting More from the Last Hour
Session Six: The Four Room Apartment
- The Framework
- Making Connections
Session Seven: Dealing with Resistance
Session Eight: Adapting to Change
- Understanding Resiliency
- Pre-Assignment Review
Session Nine: Strategies for Dealing with Anger
- Managing Anger
- Dealing with the Anger of Others
Session Ten: Managing Stress
- Stress Management Techniques
- Adjusting Your Attitude
- Recommended Reading List
- Post- Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
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•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
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18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
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with the exact course link of the courses you'd like to bundle up via
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Super Soft Skills Mastery Online Bundle, 10 Certificate Courses
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- Delivery: Online
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- Duration: 8-10 hours per course
- Assessments: Yes
- Qualification: Certificate
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About This Course
What you will learn - Dealing With Difficult People
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Get BIG Savings with our Super Soft Skills Mastery Online Bundle, 10 Certificate Courses
- Get Conflict Resolution: Dealing With Difficult People
- Get Organized for Peak Performance Time Management
- Stress Management
- Communication Skills
- Managing Across Cultures
- Managing Customer Service
- Emotional Intelligence
- Getting Stuff Done: Personal Productivity
- Training with Visual Storytelling
- Change Management: Change and How to Deal With It
1. Conflict Resolution: Dealing With Difficult People
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
2. Get Organized for Peak Performance Time Management
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This course will give you some ways to get organized and make the most of your time.
In this course, you will learn how to organize your workflow and office space, use your planner effectively, and delegate some of your work to other people.
3. Stress Management: Deliver a comprehensive approach to Stress Management
This training course is designed for peopel looking to deliver a comprehensive approach to Stress Management. Whether you are looking for appropriate initiatives to apply from a corporate perspective, or as individuals, stress is an unavoidable reality that can be positively impactful. This course also includes information on the signs of chronic stress overload, identifying actions that add to people’s stress levels, and how to implement action to reduce unhealthy stress. Stress Management is a soft skills training course that you will love having as part of your skillset.
4. Communication Skills: Learn The Various Aspects Of Communication
Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.
This online communication skills course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.
5. Work Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce
The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.
During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.
6. Customer Service: Learn About The Elements Of Customer Service
Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team.
In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II® model, servant leadership, and the five practices in James Kouzes and Barry Posner's “The Leadership Challenge.”
7. Emotional Intelligence: Develop Your Emotional Intelligence
Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.
This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development.
8. Getting Stuff Done: Personal Productivity
Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.
To start this course, you’ll explore what personal efficiency is all about, as well as useful attitudes and skills that you might want to develop. Then, you’ll outline your vision statement, dreams, and goals. Next, you’ll learn about the 80/20 system, what characteristics your organizational system should have, how to design a functional workspace, and techniques for organizing your daily to-do items. You’ll also learn how to set up and maintain information management systems (both physical and virtual), prioritize tasks, create routines, and tackle procrastination. Finally, you’ll learn how to get organized at home.
9. Training with Visual Storytelling: Engage The Hearts And Minds Of Your Audience
The National Center for Biotechnology Information estimates that the average human’s attention span is about eight seconds. That’s a drop of 33% over the past 15 years. For trainers and public speakers, this means that we have less time than ever to catch our audience’s attention, get them engaged, and ensure that they retain the information being shared.
In this course, you will learn how to use storytelling to engage the hearts and minds of your audience. We’ll cover the essential elements of a successful story as well as a variety of storyboarding and graphic design tools. After you complete this course, you’ll be ready to create engaging, compelling training sessions that inspire your students.
10. Change Management: Develop Strategies For Managing Change
None of us can escape change, but savvy trainers understand that it is well worth developing strategies to manage what comes with it! Everyone has to manage change, whether they embrace it or not, and so our approach is that having tools to help embrace it lead to the best outcomes. Change Management: Change and How to Deal with it courseware and training materials are designed for everyone in the workplace who needs a one day course on such topics as the stages of change, pacing, dealing with resistance, adaptive strategies, approaching changes as an opportunity for growth, and more.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
Upon successful completion of this course and achieving a passing score for the assessment, you will be issued with an international continuing education credit (CEU) certificate.
This Certificate is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers, and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.
Units of Study
Receive Lifetime Access to Course Materials, so you can review at any time.
The Super Soft Skills Mastery Bundle 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Conflict Resolution: Dealing With Difficult People Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 2 - Certificate In Get Organized for Peak Performance Time Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: The Power of a Change
- Your Bucket List
- 1 to 10
- 11 to 20
- 21 to 30
- 31 to 40
- 41 to 50
- Pre-Assignment Review
Session 3: Changing Our Perspective
- Making Changes
- Connecting with People
- Paperwork
- Reading
- Exercise
- Summarizing the Priorities
- Case Study, Part One
- Case Study, Part Two
- Questions
Session 4: Setting Goals
- The Dot Exercise
- Setting Goals
- Setting Goals with SPIRIT
- Setting a SPIRIT Goal
Session 5: Planning Tips and Tricks
- Guidelines for Efficient Planning
- Using a Guideline
- Making Plans
- Organizing Your Work Area and Your Paperwork
- Using a Tip
Session 6: Setting Up a Routine
- How Routines Can Help You
- Creating a Routine
- What to Include?
- Creating Your Routine
Session 7: Doing it Right
- Balance
- Balancing Your Week
- Organize Your Time
- Organizing Yourself
- Let Things Go
- Delegate
- Five Levels and Five Steps of Delegation
- Delegating Work
- The Story
- Managing Time
- Questions, Part 1
- Questions, Part 2
- Discussing Sheila
Session 8: Putting an End to Procrastination
- Eating a Frog
- Choose the Ugly One
- Clearing Out the Frogs
Session 9: Getting Organized
- Surface of the Desk
- Contents of the Desk
- Getting Rid of Clutter
- Guidelines for Keeping a Piece of Paper
- Cleaning Up
Session 10: Organizing Your Files
- Sorting Based on File Type
- File Categories
- Working Files
- Reference Files
- Archive Files
- Disaster Files
- Your Filing System
- Electronic Files
- Your Electronic Files
- Briefcase
- The Batching Technique
- Batching Tasks
Session 11: Managing Your Workload
- Managing E-mail
- Looking at Your E-mail
- Working Effectively with E-mail
- Mary Marvelous
- Question
- Our Recommendation
- Next Steps
- Workload Analysis
- The 168 Hour Plan
- Using Your Time
- More or Less
- Happiness and Me Time
- Regrets
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 3 - Certificate In Stress Management Online Course
Session One: Course Overview
Session Two: Defining Stress and How It Affects Us
- Where Are You Now?
- Defining and Identifying Stress
- Ways to Look at Your Stress
Session Three: What is Stress About?
Session Four: Building a Solid Foundation
- Taking Care of Your Body and Your Mind
- Case Study
- The "Less Stress" Lessons
Session Five: Mental Strategies
- Changing Ourselves
- The Triple A Approach
Session Six: Stress at Work
- The Stress Tax
- Stress Inventory
- Finding Some Solutions
- Stress Logging
Session Seven: Time Management Tips
Session Eight: Stress at Home
- Budgeting Basics
- The Everyday Stuff
- Organization Tips
Session Nine: Drainers and Fillers
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Course 4 - Certificate In Communication Skills Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: Creating Positive Relationships
- Ten Quick Wins
- Making Connections
- The Power of Words
Session 3: Growing Our Self-Awareness
- Do You Question Your Competence?
- Competence Questionnaire
- Developing Confidence
Session 4: Communication Basics
- Defining a Skilled Communicator
- Making Connections
Session 5: Communication Barriers
- Case Study: New Neighbors
- Common Barriers
- Applying the Answers
- Being Mindful
Session 6: Asking Questions
- Asking Good Questions
- Types of Open-Ended Questions
- Introduction to Probing
- Probing Methods
- Pushing My Buttons
Session 7: Listening Skills
- Can You Hear Me?
- How Do You Rate Your Listening Ability?
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- What Is Said and What Is Heard
- Communication Situations
Session 8: Body Language
- What Do Our Bodies Say?
- Tips and Tricks
- Managing Your Messages
- The Signals People Send
- Gestures
- Interpreting Gestures
Session 9: Communication Styles
- Understanding Dichotomies
- Making Connections
- Advantages and Disadvantages
- Dichotomies in Action
- Step Two
- Step Three
Session 10: Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Pre-Assignment Review
- Self-Evaluation
Session 11: Frame of Reference
- Your Frame of Reference
- Suspending Belief
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Testing Our Theories
- Delivering Your Message
- Be Direct
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- Thirty Ways to Persuade
- Case Study: A Negative Image
- I Messages
- The Assertive Formula
- Expressing Your No
- The Persistent Response
- Guidelines for Saying No
Session 12: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 5 - Certificate In Managing Across Cultures Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Questions
Session 2: What Is Culture?
- Defining Culture, Part One
- Defining Culture, Part Two
- Culture in the Workplace
- In and Out Groups
- About Stereotypes
- Some Common Phrases and the Stereotype Behind Them
- Making Connections, Part One
- Making Connections, Part Two
- Globally Useful Attitudes
- Useful Organizational Attitudes
Session 3: Communicating Effectively
- High and Low Context Culture
- The Contextual Spectrum
- Communication Differences Across Cultures
- Communication Skills
- Body Language Basics, Part One
- Body Language Basics, Part Two
- Handling Miscommunication
- Case Study
- Questions
Session 4: Team Building Across Cultures
- The Five Stages of Team Development
- Tips on Working with Virtual Teams
Session 5: Managing Across Cultures
- The Cornerstones of Diversity
- Knowledge
- Understanding
- Acceptance
- Behavior
- How Far Do You Accommodate?
- Dealing with Culture-Based Conflicts between Employees
- Questions
- Giving Culturally Sensitive Feedback
Session 6: Building a Multicultural Organization
- Making Connections
- Creating Inclusive Programs for New Employees
Session 7: Working with the Global Talent Pool
- Understanding the Global Talent Pool
- Dipping Into the Global Talent Pool
Session 8: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 6 - Certificate In Managing Customer Service Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Assignment Article, Part One
- Pre-Assignment Article, Part Two
- Pre-Assignment Article, Part Three
- Making Connections
Session 2: Six Critical Elements
- Element One: A Customer Service Focus
- Making Connections
- Element Two: Defined in Your Organization
- Making Connections
- Element Three: Given Life by the Employees
- Self-Assessment
- Element Four: Problem Solving
- Define the Problem
- Research and Analyze the Problem
- Establish a Criteria List
- List Possible Alternatives
- Evaluate Each Alternative
- Select the Best Alternative(s)
- Making Connections
- Making Connections
- Element Five: Measure It
- Critical Evaluation
- Informal Surveys
- Focus Groups
- Brainstorming
- Benchmarking
- Fish Bone (Cause and Effect, or Root Cause)
- Element Six: Reinforce It
- Additional Rewards
- Developing and Maintaining Relationships
- Phrases for Customer Service Success
- Measurement in Practice
Session 3: Understanding Leadership
- About Leadership
- Director’s Style
- Coach’s Style
- Supporter’s Style
- Delegator’s Style
- Understanding Your Comfort Zone
- Our Comfort Level
- The Cyclical Process
- Managing Performance
- Servant Leadership
- Making Connections
- Onboarding and Orientation
- The First Day
- Your Role as a Leader
Session 4: Five Practices of Leadership
- Challenging, Inspiring, and Enabling
- Challenge the Process
- Making Connections
- Inspire a Shared Vision
- Enable Others To Act
- Making Connections
- Modeling and Heart
- Making Connections
- Practices in Practice
- Pre-Assignment Review
Session 5: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Certificate In Emotional Intelligence Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
Session 2: History of Emotional Intelligence
- History of Emotional Intelligence, Part One
- Making Connections, Part One
- Making Connections, Part Two
- History of Emotional Intelligence, Part Two
Session 3: Emotional Intelligence Defined
- Definitions and Thoughts
- The Six Seconds Model
- Making Connections
Session 4: Blueprint
- Instructions
- Identify Emotions
- Understand and Manage
- Use and Communicate
Session 5: Optimism
- Defining Optimism and Pessimism
- Choosing Our Approach
- ABC's of Optimism
- Pessimism versus Optimism
- VET Process
- Adversities
Session 6: Validating Emotions in Others
- The VALUE Technique
- The SOLER Technique
- Communication Technique
Session 7: Understanding Emotions
- The Seven Human Emotions
- What Do Emotions Tell Us?
- Applying Emotional Intelligence
- Positives and Negatives
- The Emotional Map
- Plutchik's Wheel of Emotions
Session 8: Setting Your Personal Vision
- Defining Your Principles
- Creating Your Vision
- Understanding Your Values
- Defining Our Values
- Identifying Our Influences
- Think in Terms of Relationships
- Creating Your Vision Statement
- What's Standing in Your Way?
- Think in Terms of Relationships
- Relationship Worksheet
- Creating Your Vision Statement
Session 9: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
- Summary
- Recommended Reading List
Course 8 - Certificate In Getting Stuff Done: Personal Development Boot Camp Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment: Purpose
- Pre-Assignment: Steps
- Pre-Assignment: Images
Session 2: Understanding Personal Efficiency
- Defining Personal Efficiency
- In the Groove
- A Holistic Approach
- Time Management vs. Personal Productivity
Session 3: Developing the Right Attitude
- Useful Skill Sets
- Useful Attitudes
- Why Multi-Tasking is a Myth
Session 4: Laying the Foundation
- Creating a Personal Vision Statement
- Step One: Identifying Your Values
- Bringing It All Together
- Step Three: Put it all Together
- Making Connections
- Identifying Dreams and Setting Goals
- Getting Some Ideas
- SPIRIT
- Putting it All Together
Session 5: The Building Blocks of a Good Organizational System
- Pareto's Principle
- Characteristics of a Good Organizational System
- Building a Customizable System
Session 6: Creating the Right Environment
- Garbage Out!
- Step Two: Make an Action Plan
- Step Three: Get Started, Part One
- Step Three: Get Started, Part Two
- Step Four: Finish the Task
- Laying Out Your Workspace, Part One
- Laying Out Your Workspace, Part Two
- Re-Designing Your Workspace
- Setting up a Daily System
- Priority Tray
- The Incubator
- Sample Incubator
- Using the Incubator
- Using the Incubator Each Day
- Setting up a Filing System
- Four File Types
- Filing Tips
- Putting Everything Back Together
- Putting it in Action, Part 1
Session 7: Setting up your Virtual Environment
- Organizing Electronic Files
- Tips and Tricks
- Making Your E-Mail Program Work for You
- Commit to Your E-mail Program
- Take Some Training
- Set Up Folders
- Schedule Backups and Archives
- Automate What You Can
- Use Time-Saving Tools
- Exploring Applications
- Top Applications
Session 8: Setting up Your Information Management Center
- Key Components of a System, Part 1
- Key Components of a System, Part 2
- Case Study: Sarah the Salesperson
- Case Study: Walter the Writer
- Case Study: Edna the Executive Assistant
- Making Connections
- Lessons Learned, Part 1
- Lessons Learned Part 2
Session 9: Managing Information in Six Easy Steps
- GOPHER It!
- Processing E-Mail Messages
- Digging Donald out of the Hole
- Problem One
- Problem Two
- Problem Three
Session 10: Prioritizing Your Tasks
- The Urgent-Important Matrix
- Matrix Overview
- Quadrant 1: Urgent and Important
- Quadrant 2: Important but Not Urgent
- Quadrant 3: Urgent but Not Important
- Quadrant 4: Not Urgent and Not Important
- Putting Tasks in Their Place
Session 11: Saying No
- Techniques for Saying No, Part One
- Techniques for Saying No, Part Two
- Techniques for Saying No, Part Three
- Techniques for Saying No, Part Four
Session 12: Creating Routines
- Why Routines?
- Start of Day Routine
- End of Day Routine
- Dealing with E-mail
Session 13: Stopping Procrastination Now (Not Later!)
- Tackling Procrastination
- A Challenge to Change, Part 1
- A Challenge to Change, Part 2
- A Challenge to Change, Part 3
- A Challenge to Change, Part 4
Session 14: Applying Our Lessons at Home
- Meals
- Exercise
- Fun Stuff
- Children
- Chores
- General Organization
Session 15: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 9 - Certificate In Training with Visual Storytelling Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: How Storytelling Can Boost Your Training Power
- Setting the Stage
- Training vs. Meetings
- Focusing on What’s Important
- The Golden Circle
- Connecting to the Why, Part One
- Connecting to the Why, Part Two
Session 3: The Elements of a Powerful Story
- Identifying Your Audience
- Choosing the Right Channels
- Connecting with the Audience
- What’s In It For Me?
- Making Connections
- Defining the Story’s Purpose
- What People Remember
- The Potential of Stories
- Transformation
- The Structure of Stories
- Making Your Structure Solid
- The Persuasive Story Pattern
- Developing the Story’s Content
- Creating a Catalog
- Case Study
- Questions
Session 4: Storyboarding Techniques
- Storyboarding the Old-Fashioned Way
- Sample Storyboarding Form
- Additional Approaches
- Storyboarding with Apps
- Sample Tools
- Collaborating with Others
- Animated Presentations
- Case Study
Session 5: Bringing the Story to Life
- Graphic Design 101
- Signal vs. Noise
- Case Studies
- Turning Down the Noise
- Going Beyond the Basics
- Flow
- Contrast
- White Space
- Unity
- Data Overload
- Choosing the Right Medium for Your Message
- Trainer’s Tip
- Making Connections
- Being Presentable
- Taking Your Visual Storytelling to the Next Level
- Avoid the Rush
- Practice on Camera in Slide Show Mode
- Be Deliberate About Being Memorable
Session 6: Tools and Technology
- Software Tools
- Haiku Deck
- eLearning Approaches
- Articulate Products
- Case Study
- Adobe Captivate
- Gamification
- The Growth of Gamers
- Applying Gamification to eLearning
- Relying on Technology
- Making Connections
A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Certificate In Change Management: Change and How to Deal With It Online Course
Session One: Course Overview
Session Two: What is Change?
Session Three: The Change Cycle
- The Three Phases
- Insights
Session Four: The Human Reaction to Change
Session Five: The Pace of Change
- The Trend of Change
- Case Study: Getting More from the Last Hour
Session Six: The Four Room Apartment
- The Framework
- Making Connections
Session Seven: Dealing with Resistance
Session Eight: Adapting to Change
- Understanding Resiliency
- Pre-Assignment Review
Session Nine: Strategies for Dealing with Anger
- Managing Anger
- Dealing with the Anger of Others
Session Ten: Managing Stress
- Stress Management Techniques
- Adjusting Your Attitude
- Recommended Reading List
- Post- Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Requirements
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)
All systems
Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Requirements
Entry requirements:
Students must have basic literacy and numeracy skills.
Minimum education:
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Device requirements:
Students will need access to a computer/any device and the internet.
FAQS
1. Who are Courses For Success?
Courses For Success is a course platform that started in 2008
with 5 courses, since then we have grown to over 10,000 online courses.
Our courses span across the following categories:
•Animal
•Beauty
•Business
•Health & Fitness
•Finance
•Lifestyle
•IT & Software
•Personal Development
•Teaching & Academics
2. Is there a refund/cancellation policy?
Yes, we have a 7-day money-back refund policy.
3. What is the FREE Personal Success Training Program?
The Personal Success Training Program
was developed by Courses For Success to help our customers achieve
success. Currently, we are offering this program for FREE with every
course or bundle purchase this month. This is a limited time offer!
4. Are there any requirements to study this course?
No,
anyone who has an interest in learning more about this subject matter
is encouraged to take our course. There are no entry requirements to
take this course.
5. Do I require to have finished high school to complete this course?
No,
you do not require a High School Diploma or to have finished school to
study this course, this course is open to anyone who would like to take
this course.
6. What if English is not my first language?
This
course is provided in English, however, due to the digital nature of
our training, you can take your time studying the material and make use
of tools such as google translate and Grammarly.
7. Is this course online or conducted in person?
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
8. How do I receive my course?
After
you have completed the payment, you will receive a confirmation email
and tax receipt. You will also receive an email containing your course
login details (username and password), as well as instructions on how to
access and log in to your course via the internet with any device,
please check your junk/spam folder in the event that you do not receive
the email.
9. When does this course start?
Providing
you have internet access you can start this course whenever you like,
just go to the login page and insert your username and password and you
can access the online material.
10. What is online learning like?
Online learning is easy, if not easier than a traditional academic situation.
By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace.
Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
11. What computer skills do I need for my course?
You
don't need to be a computer expert to succeed with our online training,
but you should be comfortable typing, using the internet and be capable
of using common software (such as Microsoft word).
12. How long will you have access to the online course?
The majority of our courses have unlimited lifetime access, meaning you can access this course whenever you want.
Please also check the course summary, as a small selection of courses have limited access.
13. How long will my course take?
Course duration, is listed under Course Summary
14. Do I need to buy textbooks?
All the required material for your course is included in the online system, you do not need to buy anything else.
15. Is the course interactive?
Yes, all our courses are interactive.
16. Is there an assessment or exam?
Yes,
you will be required to complete a multiple-choice test online at the
end of your course, you can do this test as many times as you require.
17. What type of certificate will I receive?
You
will receive a Certificate of Completion that is applicable worldwide,
which demonstrates your commitment to learning new skills. You can share
the certificate with your friends, relatives, co-workers and employers.
Also, include it in your resume/CV, professional social media profiles
and job applications.
Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I
had a very good experience with my course. It has helped me to get
multiple jobs and prepared me for almost everything I would need to
know. The course was very informative and easy to understand and broken
up perfectly to be done in a short amount of time while still learning a
good amount! I would recommend Courses for Success to anyone trying to
get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for
more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"
Our
completion certificates are very valuable and will help you progress in
your work environment and show employers how committed you are to learn
new skills, you might even get a promotion.
18. Will this course be credited by universities?
No, it is not equivalent to a college or university credit.
19. Am I guaranteed to get a job with this certificate?
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
20. How will this course assist me with my career?
Studying
and completing this course will show employers that you have the
knowledge in this field, additionally you will gain more confidence in
this area of expertise.
21. How long is the certificate valid for?
The Certificates are valid for life and do not need renewing.
22. Can I take more than one course at a time?
Courses
are studied online at your own pace and you are free to study as many
or as few courses as you wish, we also offer online course bundles that
allow you to save on additional courses so that you may get all the
topics related to your training goals in one go.
23. What are the Payment Methods available? Is there a payment plan?
We accept payments via PayPal, Credit Card and Bank Transfer.
Payment Plans: We have partnered with Partial.ly, to offer our own in house payment plan. Everyone is Pre-Approved, providing the initial deposit is paid in full.
To pay via bank transfer contact us info@coursesforsuccess.com
24. Can I purchase for multiple people?
Yes, you can do this by purchasing individually via website or send us a request via email at info@coursesforsuccess.com
25. Can I request for an invoice before purchase?
Yes, you can request for an invoice via email at info@coursesforsuccess.com
26. Purchase for a gift?
Yes, you can purchase this course as a gift, simply send an email to info@coursesforsuccess.com, with the course details and we can accommodate this.
27. Can I create my own course bundle?
Yes,
you can customize your own bundle. Please send us the complete list
with the exact course link of the courses you'd like to bundle up via
email info@coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.
28. How will I contact Courses For Success if I have any questions?
You can contact our support team, at any time through live chat on our website, or email at info@coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.
Free Personal Success Training Course
The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
This month, we are providing it for Free with all Course Purchases, as a special offer!
Benefits:
• How to layout a Success Plan.
• Get where you want to be in life.
• How to unclutter your mind to succeed.
• Achieve your dreams using your imagination.
• How to have faith in yourself.
Features:
• Life time access
• Complement your individual course purchase.
• Click here Personal Success Training Program to see thousands of positive reviews,
Hurry - offer - ends this month!
Course Bundles
Looking for specific training for yourself or employees. Choose from our Course Bundles below or build you own Bundle, by adding more courses to your cart. Choose different courses or the same course for multiple staff members and receive volume discounts at checkout.
