Ultimate Anger Management Online Bundle, 10 Certificate Courses
Master Helpful Ways of Dealing with Anger and Emotion
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Master Helpful Ways of Dealing with Anger and Emotion - 10 Courses in this Bundle
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Anger Management
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Emotional Intelligence
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Interpersonal Skills
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Stress Management
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Managing Workplace Anxiety
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Managing Pressure and Maintaining Balance
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Bullying in the Workplace
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Creative Problem Solving
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Crisis Management
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Dealing With Difficult People
1. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!
Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.
Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.
By the end of this Anger Management Online Short Course, you will be able to:
- Understand anger dynamics.
- Understand the myths of anger.
- Know the right and wrong ways of dealing with anger.
- Know techniques in controlling anger.
- See differences between objective and subjective language.
- Know tips in identifying the problem.
- Express a feeling or position using I-messages.
- How to making a disagreement constructive.
- Understand hot buttons and personal anger dynamics.
- Understand the alter, avoid and accept response to anger.
2. Emotional Intelligence: Control Your Actions and Emotions in A Positive Way
Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.
By the end of this Emotional Intelligence Online Short Course, you will be able to:
- Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
- Understand, use and manage your emotions
- Verbally communicate with others
- Successfully communicate with others in a non-verbal manner
- Identify the benefits of emotional intelligence
- Relate emotional intelligence to the workplace
- Balance optimisim and pessimism
- Effectively impact others
3. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
By the end of this Interpersonal Skills Online Short Course, you will be able to:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what non-verbal communication is and how it can enhance interpersonal relationships
- Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
- Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
- Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
- Understand how the use of facts and emotions can help bring people to your side
- Identify ways of sharing one's opinions constructively
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
- Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive
4. Stress Management: How To Address and Overcome Stressfull Situations
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.
The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.
By the end of this course, you will be able to:
- Identify the best approach to a stressful situation (Alter, Avoid or Accept)
- Understand what lifestyle elements you can change to reduce stress
- Use routines to reduce stress
- Use environmental and physical relaxation techniques
- Better cope with major events
- Use a stress log to identify stressors and create a plan to reduce or eliminate them
5. Managing Workplace Anxiety: Identify and Manage Anxiety for Better Performance!
The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.
Our Managing Workplace Anxiety course will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course you will be better suited to the challenges that the workplace can bring.
By the end of this Managing Workplace Anxiety Online Short Course, you will be able to:
- Explore different types of workplace anxieties
- Learn to recognise symptoms and warning signs
- Determine ways of coping and managing problems
- Recognise common trigger and accelerants
- Learn the difference between anxiety and common nervousness
6. Managing Pressure and Maintaining Balance: Get Ahead In Life By Managing Pressure And Maintaining Balance
When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.
This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
After you complete this Managing Pressure and Maintaining Balance course, you will be able to:
- Apply a direct understanding of pressure points and their costs and payoffs.
- Speak in terms related to emotional intelligence, optimism, and resilience.
- Create a personalized toolkit for managing stressors and anger.
- Work on priorities and achieve defined goals.
7. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.
In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.
At the end of this course, you will be able to:
- Define what bullying is and is not.
- Understand the costs of bullying to people and organizations.
- Identify bullying behaviors and the reasons behind them.
- Know some ways to prevent bullying and understand what role you can play.
- Know some ways to protect yourself from bullying.
- Know what to do if you are bullied.
- Identify appropriate solutions for a bullying incident (within and outside the organization.)
- Assist in creating an anti-bullying policy.
8. Creative Problem Solving: Study Creative Problem Solving Course and find new and innovative ways to Solve Problems Quickly and Easily
Turn problems into opportunities, find new perspectives and create fresh solutions to overcome any obstacle and achieve your goals with our Creative Problem Solving Course. Our comprehensive course gives you an overview of all the essential steps in the problem solving process.
Our Problem Solving Online course gives you the skills and knowledge to identify and implement solutions to all types of problems. Mastering creative problem solving lets you develop new ideas and identify opportunities "outside the box." By enhancing your creative problem solving skills, you can also create new and innovative solutions to overcome any obstacle.
At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Creative Problem Solving Course, you will be equipped with the right skill-set to ensure you stand out from the competition!
After Completing this Creative Problem Solving Course you will be able to:
- Understand problems and the creative problem solving process
- Identify types of information to gather and key questions to ask in problem solving
- Identify the importance of defining a problem correctly
- Identify and use four different problem definition tools
- Write concrete problem statements
- Use basic brainstorming tools to generate ideas for solutions
- Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
- Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
- Perform a final analysis to select a solution
- Understand the roles that fact and intuition play in selecting a solution
- Understand the need to refine the shortlist and re-refine it
- Understand how to identify the tasks and resources necessary to implement solutions
- Evaluate and adapt solutions to reality
- Follow up with solution implementation to celebrate successes and identify improvements
9. Crisis Management: Be Ready For Emergencies
Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.
To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.
At the end of this Crisis Management course, you will be able to:
- Assign people to an appropriate crisis team role.
- Conduct a crisis audit.
- Establish the means for business continuity.
- Determine how to manage incidents.
- Help your team recover from a crisis.
- Apply the process in practical exercise.
10. Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
At the end of this course, you will be able to:
- Recognize how your own attitudes and actions affect others.
- Find new and effective techniques for dealing with difficult people.
- Learn some techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
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For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
Course Delivery
Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.
Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Anger Management 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Anger Management Online Course
Section One: Getting Started
- Objectives
Section Two: The Nature of Anger
- The Pentagon of Anger
- Fight or Flight
- Myths about Anger
Section Three: The Right & Wrong
- Wrong ways of Dealing with Anger
- Right Ways of Dealing with Anger
Section Four: Controlling Anger
- The Warning Signs
- Coping Thoughts
- Using Relaxation Techniques
- The Need to Vent
Section Five: Separate the People from the Problem
- Objective or Subjective Language
- Identifying the Problem
- Using “I” Messages
Section Six: Working the Problem Together
- The Art of Disagreement
- 10 Negotiation Tips
- Building Consensus
- Brainstorming Rules (Key to Success)
Section Seven: Solving the Problem Together
- Choosing the Best Solution
- Implementing, Evaluating, and Adapting
Section Eight: Dealing with Your Anger
- What are Hot Buttons
- Identifying Your Hot Buttons
- Your Anger Log
Section Nine: Alter Avoid Accept
- Alter
- Avoid
- Accept
Section Ten: Dealing with Angry People
- De-escalate the Situation
- When to Back Off
Section Eleven: Pulling It All Together
- Process Overview
- Put it into Practise
Section Twelve: Wrapping Up
Course 2 - Certificate In Emotional Intelligence Online Course
Module One - Getting Started
Module Two - What is Emotional Intelligence?
- Self-management
- Self-awareness
- Self-regulation
- Self-motivation
- Empathy
Module Three - Skills in Emotional Intelligence
- How to accurately perceive emotions
- Use emotions to facilitate thinking
- Manage emotions
Module Four - Verbal Communication Skills
- Focused listening
- Asking questions
- Communicating with flexibility and authenticity
Module Five - Non-Verbal Communication Skills
- Body Language
- It's not what you say, it's how you say it
Module Six - Social Management and Responsibility
- Benefits of emotional intelligence
- Articulate your emotions using language
Module Seven - Tools to Regulate your Emotions
- Seeing the other side
- Self-management and self-awareness
- Giving in without giving up
Module Eight - Gaining Control
- Using coping thoughts
- Using relaxation techniques
- Bringing it all together
Module Nine - Business Practices (Part 1)
- Understand emotions and how to manage them in the workplace
- Role of emotional intelligence at work
- Disagreeing constructively
Module Ten - Business Practices (Part 2)
- Optimism
- Pessimism
- The balance between optimism and pessimism
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 3 - Certificate In Interpersonal Skills Online Course
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 4 - Certificate In Stress Management Online Course
Module One - Getting Started
Module Two - Understanding Stress
- What is stress?
- What is eustress?
- Understanding the triple A approach
Module Three - Creating a Stress-Reducing Lifestyle
- Eating properly
- Exercising regularly
- Sleeping well
Module Four - Altering the Situation
- The first A
- Identifying appropriate situations
- Creating effective actions
Module Five - Avoiding the Situation
- The second A
- Identifying appropriate situations
- Creating effective actions
Module Six - Accepting the Situation
- The third A
- Identifying appropriate situations
- Creating effective actions
Module Seven - Using Routines to Reduce Stress
- Planning meals
- Organising chores
- Using a to-do list
Module Eight - Environmental Relaxation Techniques
- Finding a Sanctuary
- Using music
- Seeing the humor
Module Nine - Physical Relaxation Techniques
- Soothing stretches
- Deep breathing
- Tensing and relaxing
- Meditation
Module Ten - Coping with Major Events
- Establishing a support system
- Creating a plan
- Knowing when to seek help
Module Eleven - Our Challenge to You
- Creating a stress log
- Week One: Recording events
- Week Two: Identifying stressors and creating a plan
- Week Three: Creating new habits
Module Twelve - Wrapping Up
Course 5 - Certificate In Managing Workplace Anxiety Online Course
Module One - Getting Started
Module Two - Common Types of Anxiety
- Social anxiety
- Generalised anxiety disorder
- Panic disorder
- Phobias
Module Three - Recognising Symptoms in Others
- Avoiding social situations
- Difficulty in accepting negative feedback
- Difficulty in focusing on tasks
- Irrational fears
Module Four - Coping Strategies (Part 1)
- Keeping a journal
- Power of positive thinking
- Hve a "Me" place you can go
- Establish attainable goals
Module Five - Coping Strategies (Part 2)
- Talk with friends and family
- Get enough sleep
- Eating well and exercise
- Begin small and build up to larger challenges
Module Six - Don't Avoid the Situation
- It's OK to make a mistake
- Accept the situation and move on
- Avoidance can cause a cycle of anxiety
- Identify the trigger
Module Seven - Differences in Anxiety and Normal Nervousness
- It runs along a spectrum
- Anxiety can happen without a cause
- The length of time symptoms last
- It's an exaggeration of normal feelings
Module Eight - Physical Symptoms
- Rapid heartbeat
- Panic attack
- Headache
- Trembling or shaking
Module Nine - Recognise the Positive Aspects of Anxiety
- It alerts us to danger
- Improves self-awareness
- Can be a great motivator
- Prevent mistakes
Module Ten - Common Anxiety Triggers
- Uncertainty or fear of the unknown
- Holding in feelings
- Public speaking / speaking up
- Trying to be perfect
Module Eleven - When to Seek Extra Help?
- Feeling overwhelmed
- Physical changes
- Unable to work or function
- Panic attacks
Module Twelve - Wrapping Up
Course 6 - Certificate In Managing Pressure and Maintaining Balance Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Under Pressure!
- Understanding Pressure
- Costs to the Employee
- Costs to Society
- Benefits of Creating Balance
- Pre-Assignment Review
- What the Statements Mean
Session 3: Getting to the Heart of the Matter
- Identifying Your Pressure Points
- What Are Your Pressure Points?
- Creating an Action Plan
- Pressure Point One
- Pressure Point Two
- Pressure Point Three
- Getting Prepared
- SPIRIT
- Considering Our Resources
- Asking for Help
- Finding the Right Helper
- Making Connections
Session 4: Emotional Intelligence
- The Seven Human Emotions
- What Do Emotions Tell Us?
- Summary
- The Emotional Map
- Plutchiks Wheel of Emotions
- Validating Emotions in Others
- Technique Two: SOLER
- Communication Tips and Tricks
- Words of Wisdom
- What is Optimism?
- Making the Shift
- What is Pessimism?
- Words of Wisdom
- Resilience
Session 5: Coping Toolkit
- Building the Stress Management Kit
- What is Anger?
- Controlling Our Response
- The Five Dimensions of Anger
- Making Connections
- Expressing Yourself
- I Messages
- The Assertive Formula
- Making Connections
Session 6: Getting Organized
- Why Prioritize?
- Identifying the Must-Do List
- Getting Help
- Doing It!
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Certificate In Bullying In the Workplace Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Bullying
- What is Bullying?
- Some Scary Statistics
- Bullying is a Common Experience
- Common Targets
- The Costs of Bullying
- Costs to the Organization
Session 3: Why Bullies Do What They Do
- Origins of Bullying Behavior
- Defining Bullying Behavior
- Summary
- Other Types of Bullying
Session 4: Building a Shield Against Bullies
Distorted Thinking
- Your Toolkit Against Bullies
Session 5: What to Do If It Happens to You
- Telling it Like it Is
- When Does Bullying Happen?
- How Do I Know If I’m Being Bullied?
- Strategies That Don’t Work
- Short-Term Survival Tips
- Long-Term Strategies for Success
- Take Care of Priorities
- Take Time and Make a Plan
- Act!
- Applying My Skills
Session 6: What to Do If You Witness Bullying
- Speak Up!
- Case Study
- Things to Say
Session 7: Creating an Anti-Bullying Workplace
- Creating Anti-Bullying Policies
- Writing the Policy
- Educating Staff
- Implementing and Enforcing Anti-Bullying Policies
- Lessons for the Workplace, Questions 1 - 4
- Lessons for the Workplace, Questions 5 - 8
Session 8: The Law on Bullying
- The Law on Bullying Around the World
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 8 - Certificate In Creative Problem Solving Online Course
Section One: Getting Started
- Objectives
- Action Plans
Section Two: The Problem Solving Method
- What is a Problem
- What is Creative Problem Solving?
- What are the Steps for Creative Solving?
Section Three: Gathering Information
- Understanding Types of Information
- Identifying Key Questions
- Methods for Information Gathering
Section Four: Problem Definition
- Defining the Problem
- Determining Where the Problem Originated
- Defining Present State and Desired States
- Stating and Restating the Problem
- Analyzing the Problem
- Writing the Problem Statement
Section Five: Getting Prepared to Brainstorming
- Identifying Mental Blocks
- Removing Mental Blocks
- Stimulating Creativity
Section Six: Generating Solutions, Part One
- Brainstorming Rules (Key to Success)
- Basic Brainstorming
- Brainwriting and Mind Mapping
- Brainwriting
- Mind Mapping
Section Seven: Generating Solutions, Part Two
- The Morphological Matrix
- The Six Thinking Hats
Section Eight: Analyzing Solutions
- Developing Criteria
- Analyzing Wants and Needs
- Using Cost/Benefit Analysis
Section Nine: Selecting a Solution
- Final Analysis
- Paired Comparison Analysis
- Analyzing Potential Problems
- Analyzing Potential Problems
Section Ten: Planning Your Next Steps
- Lesson One: Identifying Tasks
- Identifying Resources
- Implementing, Evaluating, and Adapting
Section Eleven: Lessons Learned
- Planning the Follow-Up Meeting
- Celebrating Successes
- Identifying Improvements
Section Twelve: Wrapping Up
- Words from the Wise
Course 9 - Certificate In Crisis Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Burst Water Pipe
- Call Center
Session 2: What is Crisis Management?
- Defining Terms
- What Makes a Crisis?
- The Crisis Management Team
- Creating the Team
Session 3: Training Leaders and Staff
- Training Essentials
- Three Pronged Approach
- Conducting Training
Session 4: Conducting the Crisis Audit
- Why Audit?
- Documentation Audit
- 360 Degree Audit
- Online Audit
- Sample Audit Questions
- Other Audit Considerations
- Using a Risk Matrix
Session 5: Performing a Risk Level Analysis
- The Four Categories
- Case Study, Scenario One
- Case Study, Scenario Two
- Case Study, Scenario Three
Session 6: Developing a Response Process
- Pre-Assignment Review
- Crisis Response Process
- Step Two: Perform Basic Crisis Management Steps
- Step Three: Trigger the Crisis Response Process (If Appropriate)
- Remember: Stay Flexible!
Session 7: Consulting with the Experts
- Considering Your Resources
- Making Connections
Session 8: Incident Management Techniques
- Case Study
- Responding to Incidents
- Incident Related Documentation
- Other Documents
- Investigating Incidents
- Accident Investigation Kit
- Steps to Follow
Session 9: Working Through the Issues
- Model Overview
- The Problem Solving Model
- Keeping an Open Mind
- Solving Problems the Right Way
- Phase One
- Definition
- Analysis
- Analysis
- Phase Two
- Brainstorming
- Checkerboard
- Research and Report
- Phase Three
- Solution Planning Worksheet
- Three Types of Decisions
- Advice from an Expert
- Eight Ingredients for Good Decision Making
Session 10: Establishing an Emergency Operations Center
- EOC Considerations
- Making Connections
- Who is In Charge?
Session 11: Building Business Continuity and Recovery
- Creating Continuity
- Making Connections
- Essential Crisis Plan Elements
Session 12: Walliallia
- Background
- Exercise One: Gas Line Explosion at Water Plant
- Assignment
- Exercise Two: How are you Feeling?
- Assignment
- Exercise Three: The Last Question
- Assignment
Session 13: Recovering and Moving On
- Initial Adjustments
- Working Things Out
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Certificate In Dealing With Difficult People Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
Customer Reviews
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Edwin Miskell
12 November 2021 08:33:55 AM
Very good, detailed content.
Timothy J Rhudy
9 November 2021 09:10:42 AM
This was a very useful section.
Michael Nichols
28 October 2021 05:39:03 PM
Very helpful
Hannah Martin
20 October 2021 01:47:03 AM
Very Informative
Pamela Lynette Hawton
18 October 2021 09:08:04 PM
great
Nivin Youkhana
13 October 2021 02:52:08 PM
informative course... Love it
Michelle A Brown
3 October 2021 04:27:29 AM
I really appreciate this course
Mariya Edwin
1 October 2021 07:05:12 AM
very good
MIchael Riddle
18 September 2021 05:45:55 AM
Good course. Really just a high level overview of the subject. Would like to have more detail information.
Carolyn Azpiri
7 September 2021 12:02:18 PM
This course is easy to understand and informative, thankyou
Leigh Harrison-Faets
30 August 2021 08:27:11 PM
Good course gets. You thinking about your communication style and how to improve your communication skills.
Cindy Couper
27 August 2021 07:29:59 AM
Great course with lots of practical solutions to managing stress
Ibrahim Koleosho
26 August 2021 01:03:03 AM
Critical thinking should be in the curriculum for all schools.
Kerryn Sutherland
25 August 2021 07:49:55 AM
Great
Linda Langerak
22 August 2021 07:47:51 AM
Enjoyed this course.
Linda Langerak
21 August 2021 09:14:42 AM
This was my first course and I chose it as a refresher. Great content.
Linda Langerak
21 August 2021 08:01:58 AM
I enjoyed this course. It was a refresher to training I've completed in the past, and this was the first course I chose just to get a feel for how the training is presented.
Rachel M Beacht
19 August 2021 12:25:30 AM
This helped me to come up with coping mechanisms
Rachel M Beacht
17 August 2021 11:57:00 PM
This class helped me develop some skills that will help me in my career.
Rachel M Beacht
17 August 2021 12:02:23 AM
This course made it easier to handle stree
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About this Course |
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Master Helpful Ways of Dealing with Anger and Emotion - 10 Courses in this Bundle
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Anger Management
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Emotional Intelligence
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Interpersonal Skills
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Stress Management
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Managing Workplace Anxiety
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Managing Pressure and Maintaining Balance
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Bullying in the Workplace
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Creative Problem Solving
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Crisis Management
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Dealing With Difficult People
1. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!
Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.
Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.
By the end of this Anger Management Online Short Course, you will be able to:
- Understand anger dynamics.
- Understand the myths of anger.
- Know the right and wrong ways of dealing with anger.
- Know techniques in controlling anger.
- See differences between objective and subjective language.
- Know tips in identifying the problem.
- Express a feeling or position using I-messages.
- How to making a disagreement constructive.
- Understand hot buttons and personal anger dynamics.
- Understand the alter, avoid and accept response to anger.
2. Emotional Intelligence: Control Your Actions and Emotions in A Positive Way
Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.
By the end of this Emotional Intelligence Online Short Course, you will be able to:
- Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
- Understand, use and manage your emotions
- Verbally communicate with others
- Successfully communicate with others in a non-verbal manner
- Identify the benefits of emotional intelligence
- Relate emotional intelligence to the workplace
- Balance optimisim and pessimism
- Effectively impact others
3. Interpersonal Skills: Learn Powerful Communication Skills!
We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
By the end of this Interpersonal Skills Online Short Course, you will be able to:
- Understand the difference between hearing and listening
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what non-verbal communication is and how it can enhance interpersonal relationships
- Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
- Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
- Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
- Understand how the use of facts and emotions can help bring people to your side
- Identify ways of sharing one's opinions constructively
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
- Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive
4. Stress Management: How To Address and Overcome Stressfull Situations
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.
The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.
By the end of this course, you will be able to:
- Identify the best approach to a stressful situation (Alter, Avoid or Accept)
- Understand what lifestyle elements you can change to reduce stress
- Use routines to reduce stress
- Use environmental and physical relaxation techniques
- Better cope with major events
- Use a stress log to identify stressors and create a plan to reduce or eliminate them
5. Managing Workplace Anxiety: Identify and Manage Anxiety for Better Performance!
The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.
Our Managing Workplace Anxiety course will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course you will be better suited to the challenges that the workplace can bring.
By the end of this Managing Workplace Anxiety Online Short Course, you will be able to:
- Explore different types of workplace anxieties
- Learn to recognise symptoms and warning signs
- Determine ways of coping and managing problems
- Recognise common trigger and accelerants
- Learn the difference between anxiety and common nervousness
6. Managing Pressure and Maintaining Balance: Get Ahead In Life By Managing Pressure And Maintaining Balance
When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.
This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
After you complete this Managing Pressure and Maintaining Balance course, you will be able to:
- Apply a direct understanding of pressure points and their costs and payoffs.
- Speak in terms related to emotional intelligence, optimism, and resilience.
- Create a personalized toolkit for managing stressors and anger.
- Work on priorities and achieve defined goals.
7. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.
In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.
At the end of this course, you will be able to:
- Define what bullying is and is not.
- Understand the costs of bullying to people and organizations.
- Identify bullying behaviors and the reasons behind them.
- Know some ways to prevent bullying and understand what role you can play.
- Know some ways to protect yourself from bullying.
- Know what to do if you are bullied.
- Identify appropriate solutions for a bullying incident (within and outside the organization.)
- Assist in creating an anti-bullying policy.
8. Creative Problem Solving: Study Creative Problem Solving Course and find new and innovative ways to Solve Problems Quickly and Easily
Turn problems into opportunities, find new perspectives and create fresh solutions to overcome any obstacle and achieve your goals with our Creative Problem Solving Course. Our comprehensive course gives you an overview of all the essential steps in the problem solving process.
Our Problem Solving Online course gives you the skills and knowledge to identify and implement solutions to all types of problems. Mastering creative problem solving lets you develop new ideas and identify opportunities "outside the box." By enhancing your creative problem solving skills, you can also create new and innovative solutions to overcome any obstacle.
At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Creative Problem Solving Course, you will be equipped with the right skill-set to ensure you stand out from the competition!
After Completing this Creative Problem Solving Course you will be able to:
- Understand problems and the creative problem solving process
- Identify types of information to gather and key questions to ask in problem solving
- Identify the importance of defining a problem correctly
- Identify and use four different problem definition tools
- Write concrete problem statements
- Use basic brainstorming tools to generate ideas for solutions
- Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
- Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
- Perform a final analysis to select a solution
- Understand the roles that fact and intuition play in selecting a solution
- Understand the need to refine the shortlist and re-refine it
- Understand how to identify the tasks and resources necessary to implement solutions
- Evaluate and adapt solutions to reality
- Follow up with solution implementation to celebrate successes and identify improvements
9. Crisis Management: Be Ready For Emergencies
Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.
To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.
At the end of this Crisis Management course, you will be able to:
- Assign people to an appropriate crisis team role.
- Conduct a crisis audit.
- Establish the means for business continuity.
- Determine how to manage incidents.
- Help your team recover from a crisis.
- Apply the process in practical exercise.
10. Dealing With Difficult People: Learn the Basics of Conflict Resolution
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.
At the end of this course, you will be able to:
- Recognize how your own attitudes and actions affect others.
- Find new and effective techniques for dealing with difficult people.
- Learn some techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
Receive Lifetime Access to Course Materials, so you can review at any time.
For comprehensive information on units of study click the units of study tab above.
This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!
Course Fast Facts:
- All courses are easy to follow and understand
- Only 6 to 8 hours of study is required per course
- Unlimited lifetime access to course materials
- Study as many courses as you want
- Delivered 100% on-line and accessible 24/7 from any computer or smartphone
- You can study from home or at work, at your own pace, in your own time
- Certificates
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Recognition & Accreditation
The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.
Receive Lifetime Access to Course Materials, so you can review at any time.
The Ultimate Anger Management 10 Course Bundle includes the following courses, below is a summary of each course:
Course 1 - Certificate In Anger Management Online Course
Section One: Getting Started
- Objectives
Section Two: The Nature of Anger
- The Pentagon of Anger
- Fight or Flight
- Myths about Anger
Section Three: The Right & Wrong
- Wrong ways of Dealing with Anger
- Right Ways of Dealing with Anger
Section Four: Controlling Anger
- The Warning Signs
- Coping Thoughts
- Using Relaxation Techniques
- The Need to Vent
Section Five: Separate the People from the Problem
- Objective or Subjective Language
- Identifying the Problem
- Using “I” Messages
Section Six: Working the Problem Together
- The Art of Disagreement
- 10 Negotiation Tips
- Building Consensus
- Brainstorming Rules (Key to Success)
Section Seven: Solving the Problem Together
- Choosing the Best Solution
- Implementing, Evaluating, and Adapting
Section Eight: Dealing with Your Anger
- What are Hot Buttons
- Identifying Your Hot Buttons
- Your Anger Log
Section Nine: Alter Avoid Accept
- Alter
- Avoid
- Accept
Section Ten: Dealing with Angry People
- De-escalate the Situation
- When to Back Off
Section Eleven: Pulling It All Together
- Process Overview
- Put it into Practise
Section Twelve: Wrapping Up
Course 2 - Certificate In Emotional Intelligence Online Course
Module One - Getting Started
Module Two - What is Emotional Intelligence?
- Self-management
- Self-awareness
- Self-regulation
- Self-motivation
- Empathy
Module Three - Skills in Emotional Intelligence
- How to accurately perceive emotions
- Use emotions to facilitate thinking
- Manage emotions
Module Four - Verbal Communication Skills
- Focused listening
- Asking questions
- Communicating with flexibility and authenticity
Module Five - Non-Verbal Communication Skills
- Body Language
- It's not what you say, it's how you say it
Module Six - Social Management and Responsibility
- Benefits of emotional intelligence
- Articulate your emotions using language
Module Seven - Tools to Regulate your Emotions
- Seeing the other side
- Self-management and self-awareness
- Giving in without giving up
Module Eight - Gaining Control
- Using coping thoughts
- Using relaxation techniques
- Bringing it all together
Module Nine - Business Practices (Part 1)
- Understand emotions and how to manage them in the workplace
- Role of emotional intelligence at work
- Disagreeing constructively
Module Ten - Business Practices (Part 2)
- Optimism
- Pessimism
- The balance between optimism and pessimism
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 3 - Certificate In Interpersonal Skills Online Course
Module One - Getting Started
Module Two - Verbal Communication Skills
- Listening and hearing: they aren't the same thing
- Asking questions
- Communicating with power
Module Three - Non-Verbal Communication Skills
- Body language
- The signals you sent to others
- It's not what you say, it's how you say it
Module Four - Making Small Talk and Moving Beyond
- Starting a conversation
- The four levels of conversation
Module Five - Moving the Conversation Along
- Asking for examples
- Using repetition
- Using summary questions
- Asking for clarity and completeness
Module Six - Remembering Names
- Creating a powerful introduction
- Using Mnemonics
- Uh-oh... I've forgotten your name
Module Seven - Influencing Skills
- Seeing the other side
- Building a bridge
- Giving in without giving up
Module Eight - Bringing People to Your Side
- A dash of emotion
- Plenty of facts
- Bringing it all together
Module Nine - Sharing your Opinion
- Using I-messages
- Disagreeing constructively
- Building consensus
Module Ten - Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven - Making an Impact
- Creating a powerful first impression
- Assessing a situation
- Being zealous without being offensive
Module Twelve - Wrapping Up
Course 4 - Certificate In Stress Management Online Course
Module One - Getting Started
Module Two - Understanding Stress
- What is stress?
- What is eustress?
- Understanding the triple A approach
Module Three - Creating a Stress-Reducing Lifestyle
- Eating properly
- Exercising regularly
- Sleeping well
Module Four - Altering the Situation
- The first A
- Identifying appropriate situations
- Creating effective actions
Module Five - Avoiding the Situation
- The second A
- Identifying appropriate situations
- Creating effective actions
Module Six - Accepting the Situation
- The third A
- Identifying appropriate situations
- Creating effective actions
Module Seven - Using Routines to Reduce Stress
- Planning meals
- Organising chores
- Using a to-do list
Module Eight - Environmental Relaxation Techniques
- Finding a Sanctuary
- Using music
- Seeing the humor
Module Nine - Physical Relaxation Techniques
- Soothing stretches
- Deep breathing
- Tensing and relaxing
- Meditation
Module Ten - Coping with Major Events
- Establishing a support system
- Creating a plan
- Knowing when to seek help
Module Eleven - Our Challenge to You
- Creating a stress log
- Week One: Recording events
- Week Two: Identifying stressors and creating a plan
- Week Three: Creating new habits
Module Twelve - Wrapping Up
Course 5 - Certificate In Managing Workplace Anxiety Online Course
Module One - Getting Started
Module Two - Common Types of Anxiety
- Social anxiety
- Generalised anxiety disorder
- Panic disorder
- Phobias
Module Three - Recognising Symptoms in Others
- Avoiding social situations
- Difficulty in accepting negative feedback
- Difficulty in focusing on tasks
- Irrational fears
Module Four - Coping Strategies (Part 1)
- Keeping a journal
- Power of positive thinking
- Hve a "Me" place you can go
- Establish attainable goals
Module Five - Coping Strategies (Part 2)
- Talk with friends and family
- Get enough sleep
- Eating well and exercise
- Begin small and build up to larger challenges
Module Six - Don't Avoid the Situation
- It's OK to make a mistake
- Accept the situation and move on
- Avoidance can cause a cycle of anxiety
- Identify the trigger
Module Seven - Differences in Anxiety and Normal Nervousness
- It runs along a spectrum
- Anxiety can happen without a cause
- The length of time symptoms last
- It's an exaggeration of normal feelings
Module Eight - Physical Symptoms
- Rapid heartbeat
- Panic attack
- Headache
- Trembling or shaking
Module Nine - Recognise the Positive Aspects of Anxiety
- It alerts us to danger
- Improves self-awareness
- Can be a great motivator
- Prevent mistakes
Module Ten - Common Anxiety Triggers
- Uncertainty or fear of the unknown
- Holding in feelings
- Public speaking / speaking up
- Trying to be perfect
Module Eleven - When to Seek Extra Help?
- Feeling overwhelmed
- Physical changes
- Unable to work or function
- Panic attacks
Module Twelve - Wrapping Up
Course 6 - Certificate In Managing Pressure and Maintaining Balance Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Under Pressure!
- Understanding Pressure
- Costs to the Employee
- Costs to Society
- Benefits of Creating Balance
- Pre-Assignment Review
- What the Statements Mean
Session 3: Getting to the Heart of the Matter
- Identifying Your Pressure Points
- What Are Your Pressure Points?
- Creating an Action Plan
- Pressure Point One
- Pressure Point Two
- Pressure Point Three
- Getting Prepared
- SPIRIT
- Considering Our Resources
- Asking for Help
- Finding the Right Helper
- Making Connections
Session 4: Emotional Intelligence
- The Seven Human Emotions
- What Do Emotions Tell Us?
- Summary
- The Emotional Map
- Plutchiks Wheel of Emotions
- Validating Emotions in Others
- Technique Two: SOLER
- Communication Tips and Tricks
- Words of Wisdom
- What is Optimism?
- Making the Shift
- What is Pessimism?
- Words of Wisdom
- Resilience
Session 5: Coping Toolkit
- Building the Stress Management Kit
- What is Anger?
- Controlling Our Response
- The Five Dimensions of Anger
- Making Connections
- Expressing Yourself
- I Messages
- The Assertive Formula
- Making Connections
Session 6: Getting Organized
- Why Prioritize?
- Identifying the Must-Do List
- Getting Help
- Doing It!
Session 7: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 7 - Certificate In Bullying In the Workplace Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Defining Bullying
- What is Bullying?
- Some Scary Statistics
- Bullying is a Common Experience
- Common Targets
- The Costs of Bullying
- Costs to the Organization
Session 3: Why Bullies Do What They Do
- Origins of Bullying Behavior
- Defining Bullying Behavior
- Summary
- Other Types of Bullying
Session 4: Building a Shield Against Bullies
Distorted Thinking
- Your Toolkit Against Bullies
Session 5: What to Do If It Happens to You
- Telling it Like it Is
- When Does Bullying Happen?
- How Do I Know If I’m Being Bullied?
- Strategies That Don’t Work
- Short-Term Survival Tips
- Long-Term Strategies for Success
- Take Care of Priorities
- Take Time and Make a Plan
- Act!
- Applying My Skills
Session 6: What to Do If You Witness Bullying
- Speak Up!
- Case Study
- Things to Say
Session 7: Creating an Anti-Bullying Workplace
- Creating Anti-Bullying Policies
- Writing the Policy
- Educating Staff
- Implementing and Enforcing Anti-Bullying Policies
- Lessons for the Workplace, Questions 1 - 4
- Lessons for the Workplace, Questions 5 - 8
Session 8: The Law on Bullying
- The Law on Bullying Around the World
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 8 - Certificate In Creative Problem Solving Online Course
Section One: Getting Started
- Objectives
- Action Plans
Section Two: The Problem Solving Method
- What is a Problem
- What is Creative Problem Solving?
- What are the Steps for Creative Solving?
Section Three: Gathering Information
- Understanding Types of Information
- Identifying Key Questions
- Methods for Information Gathering
Section Four: Problem Definition
- Defining the Problem
- Determining Where the Problem Originated
- Defining Present State and Desired States
- Stating and Restating the Problem
- Analyzing the Problem
- Writing the Problem Statement
Section Five: Getting Prepared to Brainstorming
- Identifying Mental Blocks
- Removing Mental Blocks
- Stimulating Creativity
Section Six: Generating Solutions, Part One
- Brainstorming Rules (Key to Success)
- Basic Brainstorming
- Brainwriting and Mind Mapping
- Brainwriting
- Mind Mapping
Section Seven: Generating Solutions, Part Two
- The Morphological Matrix
- The Six Thinking Hats
Section Eight: Analyzing Solutions
- Developing Criteria
- Analyzing Wants and Needs
- Using Cost/Benefit Analysis
Section Nine: Selecting a Solution
- Final Analysis
- Paired Comparison Analysis
- Analyzing Potential Problems
- Analyzing Potential Problems
Section Ten: Planning Your Next Steps
- Lesson One: Identifying Tasks
- Identifying Resources
- Implementing, Evaluating, and Adapting
Section Eleven: Lessons Learned
- Planning the Follow-Up Meeting
- Celebrating Successes
- Identifying Improvements
Section Twelve: Wrapping Up
- Words from the Wise
Course 9 - Certificate In Crisis Management Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
- Burst Water Pipe
- Call Center
Session 2: What is Crisis Management?
- Defining Terms
- What Makes a Crisis?
- The Crisis Management Team
- Creating the Team
Session 3: Training Leaders and Staff
- Training Essentials
- Three Pronged Approach
- Conducting Training
Session 4: Conducting the Crisis Audit
- Why Audit?
- Documentation Audit
- 360 Degree Audit
- Online Audit
- Sample Audit Questions
- Other Audit Considerations
- Using a Risk Matrix
Session 5: Performing a Risk Level Analysis
- The Four Categories
- Case Study, Scenario One
- Case Study, Scenario Two
- Case Study, Scenario Three
Session 6: Developing a Response Process
- Pre-Assignment Review
- Crisis Response Process
- Step Two: Perform Basic Crisis Management Steps
- Step Three: Trigger the Crisis Response Process (If Appropriate)
- Remember: Stay Flexible!
Session 7: Consulting with the Experts
- Considering Your Resources
- Making Connections
Session 8: Incident Management Techniques
- Case Study
- Responding to Incidents
- Incident Related Documentation
- Other Documents
- Investigating Incidents
- Accident Investigation Kit
- Steps to Follow
Session 9: Working Through the Issues
- Model Overview
- The Problem Solving Model
- Keeping an Open Mind
- Solving Problems the Right Way
- Phase One
- Definition
- Analysis
- Analysis
- Phase Two
- Brainstorming
- Checkerboard
- Research and Report
- Phase Three
- Solution Planning Worksheet
- Three Types of Decisions
- Advice from an Expert
- Eight Ingredients for Good Decision Making
Session 10: Establishing an Emergency Operations Center
- EOC Considerations
- Making Connections
- Who is In Charge?
Session 11: Building Business Continuity and Recovery
- Creating Continuity
- Making Connections
- Essential Crisis Plan Elements
Session 12: Walliallia
- Background
- Exercise One: Gas Line Explosion at Water Plant
- Assignment
- Exercise Two: How are you Feeling?
- Assignment
- Exercise Three: The Last Question
- Assignment
Session 13: Recovering and Moving On
- Initial Adjustments
- Working Things Out
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Course 10 - Certificate In Dealing With Difficult People Online Course
Session 1: Course Overview
- Learning Objectives
- Pre-Assignment
Session 2: Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Self-Assessment
- Initiating the Move
Session 3: Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Pre-Assignment Review
- Improving Relationships
Session 4: Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
Session 5: Getting Focused
- Getting to the Heart of the Matter
- What's Missing?
- Peeling to the Core
- The Three F's
- Facts
- Frequency
- Frustrated Relationship
Session 6: Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People's Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don't Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
Session 7: Dealing with Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
Session 8: The Three-Step Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
Session 9: Practice Makes Pretty Good
- Planning: Step 1 - Research
- Planning: Step 2 - Presentation
- Planning: Step 3 - Take Action
Session 10: Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
Session 11: Why Don't People Do What They Are Supposed To?
- The Big Question
- Answering the Question
Session 12: De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
Session 13: A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
Entry requirements
Students must have basic literacy and numeracy skills.
Minimum education
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Computer requirements
Students will need access to a computer and the internet.
Minimum specifications for the computer are:
Windows:
- Microsoft Windows XP, or later
- Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
MAC/iOS
- OSX/iOS 6 or later
- Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
- Internet bandwidth of 1Mb or faster
- Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:
Adobe Acrobat Reader
| 5 star | 41% | |
| 4 star | 33% | |
| 3 star | 17% | |
| 2 star | 6% | |
| 1 star | 3% |
Edwin Miskell
12 November 2021 08:33:55 AM
Very good, detailed content.
Timothy J Rhudy
9 November 2021 09:10:42 AM
This was a very useful section.
Michael Nichols
28 October 2021 05:39:03 PM
Very helpful
Hannah Martin
20 October 2021 01:47:03 AM
Very Informative
Pamela Lynette Hawton
18 October 2021 09:08:04 PM
great
Nivin Youkhana
13 October 2021 02:52:08 PM
informative course... Love it
Michelle A Brown
3 October 2021 04:27:29 AM
I really appreciate this course
Mariya Edwin
1 October 2021 07:05:12 AM
very good
MIchael Riddle
18 September 2021 05:45:55 AM
Good course. Really just a high level overview of the subject. Would like to have more detail information.
Carolyn Azpiri
7 September 2021 12:02:18 PM
This course is easy to understand and informative, thankyou
Leigh Harrison-Faets
30 August 2021 08:27:11 PM
Good course gets. You thinking about your communication style and how to improve your communication skills.
Cindy Couper
27 August 2021 07:29:59 AM
Great course with lots of practical solutions to managing stress
Ibrahim Koleosho
26 August 2021 01:03:03 AM
Critical thinking should be in the curriculum for all schools.
Kerryn Sutherland
25 August 2021 07:49:55 AM
Great
Linda Langerak
22 August 2021 07:47:51 AM
Enjoyed this course.
Linda Langerak
21 August 2021 09:14:42 AM
This was my first course and I chose it as a refresher. Great content.
Linda Langerak
21 August 2021 08:01:58 AM
I enjoyed this course. It was a refresher to training I've completed in the past, and this was the first course I chose just to get a feel for how the training is presented.
Rachel M Beacht
19 August 2021 12:25:30 AM
This helped me to come up with coping mechanisms
Rachel M Beacht
17 August 2021 11:57:00 PM
This class helped me develop some skills that will help me in my career.
Rachel M Beacht
17 August 2021 12:02:23 AM
This course made it easier to handle stree
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Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.
Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.
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No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.
No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.
This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.
All our courses are accessible online on any device. You may complete them at your own pace and at your own time.
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Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.
Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.
You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).
There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.
Individual courses are designed to be completed within 6-8 hours.
If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:
- 2 course bundle is 2 x 6-8 hours = 12-16 hours
- 3 course bundle is 3 x 6-8 hours = 18-24 hours
- 5 course bundle is 5 x 6-8 hours = 30-40 hours
- 10 course bundle is 10 x 6-8 hours = 60-80 hours
All the required material for your course is included in the online system, you do not need to buy anything else.
Yes, all our courses are interactive.
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You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.
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Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.
No, it is not equivalent to a college or university credit.
This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.
Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.
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Course Summary
| Course ID: | CFS02AM10CB |
|---|---|
| Delivery Mode: |
Online |
| Access: | Unlimited lifetime |
| Time: | Study at your own pace |
| Duration: | 60-80 Hours for total bundle |
| Assessments: | Yes |
| Qualification: | Certificate |
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