Ultimate Anger Management Online Bundle, 10 Certificate Courses

Master Helpful Ways of Dealing with Anger and Emotion

Ultimate Anger Management Online Bundle, 10 Certificate Courses

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Master Helpful Ways of Dealing with Anger and Emotion - 10 Courses in this Bundle

  1. Anger Management

  2. Emotional Intelligence

  3. Interpersonal Skills

  4. Stress Management

  5. Managing Workplace Anxiety

  6. Managing Pressure and Maintaining Balance

  7. Bullying in the Workplace

  8. Creative Problem Solving

  9. Crisis Management

  10. Dealing With Difficult People

1. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!

Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

By the end of this Anger Management Online Short Course, you will be able to:

  • Understand anger dynamics.
  • Understand the myths of anger.
  • Know the right and wrong ways of dealing with anger.
  • Know techniques in controlling anger.
  • See differences between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • How to making a disagreement constructive.
  • Understand hot buttons and personal anger dynamics.
  • Understand the alter, avoid and accept response to anger.

2. Emotional Intelligence: Control Your Actions and Emotions in A Positive Way

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

By the end of this Emotional Intelligence Online Short Course, you will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Understand, use and manage your emotions
  • Verbally communicate with others
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Relate emotional intelligence to the workplace
  • Balance optimisim and pessimism
  • Effectively impact others

3. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

4. Stress Management: How To Address and Overcome Stressfull Situations

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.

The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.

By the end of this course, you will be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

5. Managing Workplace Anxiety: Identify and Manage Anxiety for Better Performance!

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety course will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course you will be better suited to the challenges that the workplace can bring.

By the end of this Managing Workplace Anxiety Online Short Course, you will be able to:

  • Explore different types of workplace anxieties
  • Learn to recognise symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognise common trigger and accelerants
  • Learn the difference between anxiety and common nervousness

6. Managing Pressure and Maintaining Balance: Get Ahead In Life By Managing Pressure And Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.

This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

After you complete this Managing Pressure and Maintaining Balance course, you will be able to:

  • Apply a direct understanding of pressure points and their costs and payoffs.
  • Speak in terms related to emotional intelligence, optimism, and resilience.
  • Create a personalized toolkit for managing stressors and anger.
  • Work on priorities and achieve defined goals.

7. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

At the end of this course, you will be able to:

  • Define what bullying is and is not.
  • Understand the costs of bullying to people and organizations.
  • Identify bullying behaviors and the reasons behind them.
  • Know some ways to prevent bullying and understand what role you can play.
  • Know some ways to protect yourself from bullying.
  • Know what to do if you are bullied.
  • Identify appropriate solutions for a bullying incident (within and outside the organization.)
  • Assist in creating an anti-bullying policy.

8. Creative Problem Solving: Study Creative Problem Solving Course and find new and innovative ways to Solve Problems Quickly and Easily

Turn problems into opportunities, find new perspectives and create fresh solutions to overcome any obstacle and achieve your goals with our Creative Problem Solving Course. Our comprehensive course gives you an overview of all the essential steps in the problem solving process.   

Our Problem Solving Online course gives you the skills and knowledge to identify and implement solutions to all types of problems. Mastering creative problem solving lets you develop new ideas and identify opportunities "outside the box." By enhancing your creative problem solving skills, you can also create new and innovative solutions to overcome any obstacle.

At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Creative Problem Solving Course, you will be equipped with the right skill-set to ensure you stand out from the competition!

After Completing this Creative Problem Solving Course you will be able to:

  • Understand problems and the creative problem solving process
  • Identify types of information to gather and key questions to ask in problem solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and re-refine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality
  • Follow up with solution implementation to celebrate successes and identify improvements

9. Crisis Management: Be Ready For Emergencies

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

At the end of this Crisis Management course, you will be able to:

  • Assign people to an appropriate crisis team role.
  • Conduct a crisis audit.
  • Establish the means for business continuity.
  • Determine how to manage incidents.
  • Help your team recover from a crisis.
  • Apply the process in practical exercise.

10. Dealing With Difficult People: Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

At the end of this course, you will be able to:

  • Recognize how your own attitudes and actions affect others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Anger Management 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Anger Management Online Course

Section One: Getting Started

  • Objectives

Section Two: The Nature of Anger

  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger

Section Three: The Right & Wrong

  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger

Section Four: Controlling Anger

  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent

Section Five: Separate the People from the Problem

  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Section Six: Working the Problem Together

  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)

Section Seven: Solving the Problem Together

  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting

Section Eight: Dealing with Your Anger

  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log

Section Nine: Alter Avoid Accept

  • Alter
  • Avoid
  • Accept

Section Ten: Dealing with Angry People

  • De-escalate the Situation
  • When to Back Off

Section Eleven: Pulling It All Together

  • Process Overview
  • Put it into Practise

Section Twelve: Wrapping Up

Course 2 - Certificate In Emotional Intelligence Online Course

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 3 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 4 - Certificate In Stress Management Online Course

Module One - Getting Started

Module Two - Understanding Stress

  • What is stress?
  • What is eustress?
  • Understanding the triple A approach

Module Three - Creating a Stress-Reducing Lifestyle

  • Eating properly
  • Exercising regularly
  • Sleeping well

Module Four - Altering the Situation

  • The first A
  • Identifying appropriate situations
  • Creating effective actions

Module Five - Avoiding the Situation

  • The second A
  • Identifying appropriate situations
  • Creating effective actions

Module Six - Accepting the Situation

  • The third A
  • Identifying appropriate situations
  • Creating effective actions

Module Seven - Using Routines to Reduce Stress

  • Planning meals
  • Organising chores
  • Using a to-do list

Module Eight  - Environmental Relaxation Techniques

  • Finding a Sanctuary
  • Using music
  • Seeing the humor

Module Nine - Physical Relaxation Techniques

  • Soothing stretches
  • Deep breathing
  • Tensing and relaxing
  • Meditation

Module Ten - Coping with Major Events

  • Establishing a support system
  • Creating a plan
  • Knowing when to seek help

Module Eleven - Our Challenge to You

  • Creating a stress log
  • Week One: Recording events
  • Week Two: Identifying stressors and creating a plan
  • Week Three: Creating new habits

Module Twelve - Wrapping Up

Course 5 - Certificate In Managing Workplace Anxiety Online Course

Module One - Getting Started

Module Two - Common Types of Anxiety

  • Social anxiety
  • Generalised anxiety disorder
  • Panic disorder
  • Phobias

Module Three - Recognising Symptoms in Others

  • Avoiding social situations
  • Difficulty in accepting negative feedback
  • Difficulty in focusing on tasks
  • Irrational fears

Module Four - Coping Strategies (Part 1)

  • Keeping a journal
  • Power of positive thinking
  • Hve a "Me" place you can go
  • Establish attainable goals

Module Five - Coping Strategies (Part 2)

  • Talk with friends and family
  • Get enough sleep
  • Eating well and exercise
  • Begin small and build up to larger challenges

Module Six - Don't Avoid the Situation

  • It's OK to make a mistake
  • Accept the situation and move on
  • Avoidance can cause a cycle of anxiety
  • Identify the trigger

Module Seven - Differences in Anxiety and Normal Nervousness

  • It runs along a spectrum
  • Anxiety can happen without a cause
  • The length of time symptoms last
  • It's an exaggeration of normal feelings

Module Eight - Physical Symptoms

  • Rapid heartbeat
  • Panic attack
  • Headache
  • Trembling or shaking

Module Nine - Recognise the Positive Aspects of Anxiety

  • It alerts us to danger
  • Improves self-awareness
  • Can be a great motivator
  • Prevent mistakes

Module Ten - Common Anxiety Triggers

  • Uncertainty or fear of the unknown
  • Holding in feelings
  • Public speaking / speaking up
  • Trying to be perfect

Module Eleven - When to Seek Extra Help?

  • Feeling overwhelmed
  • Physical changes
  • Unable to work or function
  • Panic attacks

Module Twelve - Wrapping Up

Course 6 - Certificate In Managing Pressure and Maintaining Balance Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Under Pressure!

  •     Understanding Pressure
  •     Costs to the Employee
  •     Costs to Society
  •     Benefits of Creating Balance
  •     Pre-Assignment Review
  •     What the Statements Mean

Session 3: Getting to the Heart of the Matter

  •     Identifying Your Pressure Points
  •     What Are Your Pressure Points?
  •     Creating an Action Plan
  •     Pressure Point One
  •     Pressure Point Two
  •     Pressure Point Three
  •     Getting Prepared
  •     SPIRIT
  •     Considering Our Resources
  •     Asking for Help
  •     Finding the Right Helper
  •     Making Connections

Session 4: Emotional Intelligence

  •     The Seven Human Emotions
  •     What Do Emotions Tell Us?
  •     Summary
  •     The Emotional Map
  •     Plutchiks Wheel of Emotions
  •     Validating Emotions in Others
  •     Technique Two: SOLER
  •     Communication Tips and Tricks
  •     Words of Wisdom
  •     What is Optimism?
  •     Making the Shift
  •     What is Pessimism?
  •     Words of Wisdom
  •     Resilience

Session 5: Coping Toolkit

  •     Building the Stress Management Kit
  •     What is Anger?
  •     Controlling Our Response
  •     The Five Dimensions of Anger
  •     Making Connections
  •     Expressing Yourself
  •     I Messages
  •     The Assertive Formula
  •     Making Connections

Session 6: Getting Organized

  •     Why Prioritize?
  •     Identifying the Must-Do List
  •     Getting Help
  •     Doing It!

Session 7: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 7 - Certificate In Bullying In the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 8 - Certificate In Creative Problem Solving Online Course

Section One: Getting Started

  • Objectives
  • Action Plans

Section Two: The Problem Solving Method

  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving?

Section Three: Gathering Information

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering

Section Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement

Section Five: Getting Prepared to Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity

Section Six: Generating Solutions, Part One

  • Brainstorming Rules (Key to Success)
  • Basic Brainstorming
  • Brainwriting and Mind Mapping
  • Brainwriting
  • Mind Mapping

Section Seven: Generating Solutions, Part Two

  • The Morphological Matrix
  • The Six Thinking Hats

Section Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis

Section Nine: Selecting a Solution

  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems

Section Ten: Planning Your Next Steps

  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting

Section Eleven: Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Section Twelve: Wrapping Up

  • Words from the Wise

Course 9 - Certificate In Crisis Management Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 10 - Certificate In Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
41%
4 star
33%
3 star
17%
2 star
6%
1 star
3%
(2931)
Average rating 3.9 out of 5 stars

Edwin Miskell

12 November 2021 08:33:55 AM

Very good, detailed content.

Timothy J Rhudy

9 November 2021 09:10:42 AM

This was a very useful section.

Michael Nichols

28 October 2021 05:39:03 PM

Very helpful

Hannah Martin

20 October 2021 01:47:03 AM

Very Informative

Pamela Lynette Hawton

18 October 2021 09:08:04 PM

great

Nivin Youkhana

13 October 2021 02:52:08 PM

informative course... Love it

Michelle A Brown

3 October 2021 04:27:29 AM

I really appreciate this course

Mariya Edwin

1 October 2021 07:05:12 AM

very good

MIchael Riddle

18 September 2021 05:45:55 AM

Good course. Really just a high level overview of the subject. Would like to have more detail information.

Carolyn Azpiri

7 September 2021 12:02:18 PM

This course is easy to understand and informative, thankyou

Leigh Harrison-Faets

30 August 2021 08:27:11 PM

Good course gets. You thinking about your communication style and how to improve your communication skills.

Cindy Couper

27 August 2021 07:29:59 AM

Great course with lots of practical solutions to managing stress

Ibrahim Koleosho

26 August 2021 01:03:03 AM

Critical thinking should be in the curriculum for all schools.

Kerryn Sutherland

25 August 2021 07:49:55 AM

Great

Linda Langerak

22 August 2021 07:47:51 AM

Enjoyed this course.

Linda Langerak

21 August 2021 09:14:42 AM

This was my first course and I chose it as a refresher. Great content.

Linda Langerak

21 August 2021 08:01:58 AM

I enjoyed this course. It was a refresher to training I've completed in the past, and this was the first course I chose just to get a feel for how the training is presented.

Rachel M Beacht

19 August 2021 12:25:30 AM

This helped me to come up with coping mechanisms

Rachel M Beacht

17 August 2021 11:57:00 PM

This class helped me develop some skills that will help me in my career.

Rachel M Beacht

17 August 2021 12:02:23 AM

This course made it easier to handle stree

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About this Course

Master Helpful Ways of Dealing with Anger and Emotion - 10 Courses in this Bundle

  1. Anger Management

  2. Emotional Intelligence

  3. Interpersonal Skills

  4. Stress Management

  5. Managing Workplace Anxiety

  6. Managing Pressure and Maintaining Balance

  7. Bullying in the Workplace

  8. Creative Problem Solving

  9. Crisis Management

  10. Dealing With Difficult People

1. Anger Management: Learn Powerful Techniques to Handle Anger in a Positive Way!

Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Our Anger Management course will give you that constructive approach. You will learn how to identify anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.

By the end of this Anger Management Online Short Course, you will be able to:

  • Understand anger dynamics.
  • Understand the myths of anger.
  • Know the right and wrong ways of dealing with anger.
  • Know techniques in controlling anger.
  • See differences between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • How to making a disagreement constructive.
  • Understand hot buttons and personal anger dynamics.
  • Understand the alter, avoid and accept response to anger.

2. Emotional Intelligence: Control Your Actions and Emotions in A Positive Way

Emotional intelligence describes the ability to understand one's own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence course you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

By the end of this Emotional Intelligence Online Short Course, you will be able to:

  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Understand, use and manage your emotions
  • Verbally communicate with others
  • Successfully communicate with others in a non-verbal manner
  • Identify the benefits of emotional intelligence
  • Relate emotional intelligence to the workplace
  • Balance optimisim and pessimism
  • Effectively impact others

3. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

4. Stress Management: How To Address and Overcome Stressfull Situations

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we will look at the Triple A approach that will form the basis of this course.

The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements they can change to reduce stress.

By the end of this course, you will be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

5. Managing Workplace Anxiety: Identify and Manage Anxiety for Better Performance!

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety course will provide you with important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this course you will be better suited to the challenges that the workplace can bring.

By the end of this Managing Workplace Anxiety Online Short Course, you will be able to:

  • Explore different types of workplace anxieties
  • Learn to recognise symptoms and warning signs
  • Determine ways of coping and managing problems
  • Recognise common trigger and accelerants
  • Learn the difference between anxiety and common nervousness

6. Managing Pressure and Maintaining Balance: Get Ahead In Life By Managing Pressure And Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.

This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

After you complete this Managing Pressure and Maintaining Balance course, you will be able to:

  • Apply a direct understanding of pressure points and their costs and payoffs.
  • Speak in terms related to emotional intelligence, optimism, and resilience.
  • Create a personalized toolkit for managing stressors and anger.
  • Work on priorities and achieve defined goals.

7. Bullying in the Workplace: How to Avoid and Protect Yourself from Bullying

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

In this Bullying in the Workplace course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying.

At the end of this course, you will be able to:

  • Define what bullying is and is not.
  • Understand the costs of bullying to people and organizations.
  • Identify bullying behaviors and the reasons behind them.
  • Know some ways to prevent bullying and understand what role you can play.
  • Know some ways to protect yourself from bullying.
  • Know what to do if you are bullied.
  • Identify appropriate solutions for a bullying incident (within and outside the organization.)
  • Assist in creating an anti-bullying policy.

8. Creative Problem Solving: Study Creative Problem Solving Course and find new and innovative ways to Solve Problems Quickly and Easily

Turn problems into opportunities, find new perspectives and create fresh solutions to overcome any obstacle and achieve your goals with our Creative Problem Solving Course. Our comprehensive course gives you an overview of all the essential steps in the problem solving process.   

Our Problem Solving Online course gives you the skills and knowledge to identify and implement solutions to all types of problems. Mastering creative problem solving lets you develop new ideas and identify opportunities "outside the box." By enhancing your creative problem solving skills, you can also create new and innovative solutions to overcome any obstacle.

At Courses For Success, our courses are designed by professionals, for professionals. We maintain the highest level of quality courses to ensure your success. By completing our Creative Problem Solving Course, you will be equipped with the right skill-set to ensure you stand out from the competition!

After Completing this Creative Problem Solving Course you will be able to:

  • Understand problems and the creative problem solving process
  • Identify types of information to gather and key questions to ask in problem solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and re-refine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality
  • Follow up with solution implementation to celebrate successes and identify improvements

9. Crisis Management: Be Ready For Emergencies

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis.

At the end of this Crisis Management course, you will be able to:

  • Assign people to an appropriate crisis team role.
  • Conduct a crisis audit.
  • Establish the means for business continuity.
  • Determine how to manage incidents.
  • Help your team recover from a crisis.
  • Apply the process in practical exercise.

10. Dealing With Difficult People: Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Workplace Conflict Resolution Training Course: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

At the end of this course, you will be able to:

  • Recognize how your own attitudes and actions affect others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Anger Management 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Anger Management Online Course

Section One: Getting Started

  • Objectives

Section Two: The Nature of Anger

  • The Pentagon of Anger
  • Fight or Flight
  • Myths about Anger

Section Three: The Right & Wrong

  • Wrong ways of Dealing with Anger
  • Right Ways of Dealing with Anger

Section Four: Controlling Anger

  • The Warning Signs
  • Coping Thoughts
  • Using Relaxation Techniques
  • The Need to Vent

Section Five: Separate the People from the Problem

  • Objective or Subjective Language
  • Identifying the Problem
  • Using “I” Messages

Section Six: Working the Problem Together

  • The Art of Disagreement
  • 10 Negotiation Tips
  • Building Consensus
  • Brainstorming Rules (Key to Success)

Section Seven: Solving the Problem Together

  • Choosing the Best Solution
  • Implementing, Evaluating, and Adapting

Section Eight: Dealing with Your Anger

  • What are Hot Buttons
  • Identifying Your Hot Buttons
  • Your Anger Log

Section Nine: Alter Avoid Accept

  • Alter
  • Avoid
  • Accept

Section Ten: Dealing with Angry People

  • De-escalate the Situation
  • When to Back Off

Section Eleven: Pulling It All Together

  • Process Overview
  • Put it into Practise

Section Twelve: Wrapping Up

Course 2 - Certificate In Emotional Intelligence Online Course

Module One - Getting Started

Module Two - What is Emotional Intelligence?

  • Self-management
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Empathy

Module Three - Skills in Emotional Intelligence

  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Manage emotions

Module Four - Verbal Communication Skills

  • Focused listening
  • Asking questions
  • Communicating with flexibility and authenticity

Module Five - Non-Verbal Communication Skills

  • Body Language
  • It's not what you say, it's how you say it

Module Six - Social Management and Responsibility

  • Benefits of emotional intelligence
  • Articulate your emotions using language

Module Seven - Tools to Regulate your Emotions

  • Seeing the other side
  • Self-management and self-awareness
  • Giving in without giving up

Module Eight - Gaining Control

  • Using coping thoughts
  • Using relaxation techniques
  • Bringing it all together

Module Nine - Business Practices (Part 1)

  • Understand emotions and how to manage them in the workplace
  • Role of emotional intelligence at work
  • Disagreeing constructively

Module Ten - Business Practices (Part 2)

  • Optimism
  • Pessimism
  • The balance between optimism and pessimism

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 3 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 4 - Certificate In Stress Management Online Course

Module One - Getting Started

Module Two - Understanding Stress

  • What is stress?
  • What is eustress?
  • Understanding the triple A approach

Module Three - Creating a Stress-Reducing Lifestyle

  • Eating properly
  • Exercising regularly
  • Sleeping well

Module Four - Altering the Situation

  • The first A
  • Identifying appropriate situations
  • Creating effective actions

Module Five - Avoiding the Situation

  • The second A
  • Identifying appropriate situations
  • Creating effective actions

Module Six - Accepting the Situation

  • The third A
  • Identifying appropriate situations
  • Creating effective actions

Module Seven - Using Routines to Reduce Stress

  • Planning meals
  • Organising chores
  • Using a to-do list

Module Eight  - Environmental Relaxation Techniques

  • Finding a Sanctuary
  • Using music
  • Seeing the humor

Module Nine - Physical Relaxation Techniques

  • Soothing stretches
  • Deep breathing
  • Tensing and relaxing
  • Meditation

Module Ten - Coping with Major Events

  • Establishing a support system
  • Creating a plan
  • Knowing when to seek help

Module Eleven - Our Challenge to You

  • Creating a stress log
  • Week One: Recording events
  • Week Two: Identifying stressors and creating a plan
  • Week Three: Creating new habits

Module Twelve - Wrapping Up

Course 5 - Certificate In Managing Workplace Anxiety Online Course

Module One - Getting Started

Module Two - Common Types of Anxiety

  • Social anxiety
  • Generalised anxiety disorder
  • Panic disorder
  • Phobias

Module Three - Recognising Symptoms in Others

  • Avoiding social situations
  • Difficulty in accepting negative feedback
  • Difficulty in focusing on tasks
  • Irrational fears

Module Four - Coping Strategies (Part 1)

  • Keeping a journal
  • Power of positive thinking
  • Hve a "Me" place you can go
  • Establish attainable goals

Module Five - Coping Strategies (Part 2)

  • Talk with friends and family
  • Get enough sleep
  • Eating well and exercise
  • Begin small and build up to larger challenges

Module Six - Don't Avoid the Situation

  • It's OK to make a mistake
  • Accept the situation and move on
  • Avoidance can cause a cycle of anxiety
  • Identify the trigger

Module Seven - Differences in Anxiety and Normal Nervousness

  • It runs along a spectrum
  • Anxiety can happen without a cause
  • The length of time symptoms last
  • It's an exaggeration of normal feelings

Module Eight - Physical Symptoms

  • Rapid heartbeat
  • Panic attack
  • Headache
  • Trembling or shaking

Module Nine - Recognise the Positive Aspects of Anxiety

  • It alerts us to danger
  • Improves self-awareness
  • Can be a great motivator
  • Prevent mistakes

Module Ten - Common Anxiety Triggers

  • Uncertainty or fear of the unknown
  • Holding in feelings
  • Public speaking / speaking up
  • Trying to be perfect

Module Eleven - When to Seek Extra Help?

  • Feeling overwhelmed
  • Physical changes
  • Unable to work or function
  • Panic attacks

Module Twelve - Wrapping Up

Course 6 - Certificate In Managing Pressure and Maintaining Balance Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Under Pressure!

  •     Understanding Pressure
  •     Costs to the Employee
  •     Costs to Society
  •     Benefits of Creating Balance
  •     Pre-Assignment Review
  •     What the Statements Mean

Session 3: Getting to the Heart of the Matter

  •     Identifying Your Pressure Points
  •     What Are Your Pressure Points?
  •     Creating an Action Plan
  •     Pressure Point One
  •     Pressure Point Two
  •     Pressure Point Three
  •     Getting Prepared
  •     SPIRIT
  •     Considering Our Resources
  •     Asking for Help
  •     Finding the Right Helper
  •     Making Connections

Session 4: Emotional Intelligence

  •     The Seven Human Emotions
  •     What Do Emotions Tell Us?
  •     Summary
  •     The Emotional Map
  •     Plutchiks Wheel of Emotions
  •     Validating Emotions in Others
  •     Technique Two: SOLER
  •     Communication Tips and Tricks
  •     Words of Wisdom
  •     What is Optimism?
  •     Making the Shift
  •     What is Pessimism?
  •     Words of Wisdom
  •     Resilience

Session 5: Coping Toolkit

  •     Building the Stress Management Kit
  •     What is Anger?
  •     Controlling Our Response
  •     The Five Dimensions of Anger
  •     Making Connections
  •     Expressing Yourself
  •     I Messages
  •     The Assertive Formula
  •     Making Connections

Session 6: Getting Organized

  •     Why Prioritize?
  •     Identifying the Must-Do List
  •     Getting Help
  •     Doing It!

Session 7: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 7 - Certificate In Bullying In the Workplace Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Bullying

  • What is Bullying?
  • Some Scary Statistics
  • Bullying is a Common Experience
  • Common Targets
  • The Costs of Bullying
  • Costs to the Organization

 Session 3: Why Bullies Do What They Do

  • Origins of Bullying Behavior
  • Defining Bullying Behavior
  • Summary
  • Other Types of Bullying

 Session 4: Building a Shield Against Bullies

Distorted Thinking

  • Your Toolkit Against Bullies

 Session 5: What to Do If It Happens to You

  • Telling it Like it Is
  • When Does Bullying Happen?
  • How Do I Know If I’m Being Bullied?
  • Strategies That Don’t Work
  • Short-Term Survival Tips
  • Long-Term Strategies for Success
  • Take Care of Priorities
  • Take Time and Make a Plan
  • Act!
  • Applying My Skills

 Session 6: What to Do If You Witness Bullying

  • Speak Up!
  • Case Study
  • Things to Say

 Session 7: Creating an Anti-Bullying Workplace

  • Creating Anti-Bullying Policies
  • Writing the Policy
  • Educating Staff
  • Implementing and Enforcing Anti-Bullying Policies
  • Lessons for the Workplace, Questions 1 - 4
  • Lessons for the Workplace, Questions 5 - 8

 Session 8: The Law on Bullying

  • The Law on Bullying Around the World
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 8 - Certificate In Creative Problem Solving Online Course

Section One: Getting Started

  • Objectives
  • Action Plans

Section Two: The Problem Solving Method

  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving?

Section Three: Gathering Information

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering

Section Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement

Section Five: Getting Prepared to Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity

Section Six: Generating Solutions, Part One

  • Brainstorming Rules (Key to Success)
  • Basic Brainstorming
  • Brainwriting and Mind Mapping
  • Brainwriting
  • Mind Mapping

Section Seven: Generating Solutions, Part Two

  • The Morphological Matrix
  • The Six Thinking Hats

Section Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis

Section Nine: Selecting a Solution

  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems

Section Ten: Planning Your Next Steps

  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting

Section Eleven: Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Section Twelve: Wrapping Up

  • Words from the Wise

Course 9 - Certificate In Crisis Management Online Course

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Burst Water Pipe
  • Call Center

 Session 2: What is Crisis Management?

  • Defining Terms
  • What Makes a Crisis?
  • The Crisis Management Team
  • Creating the Team

 Session 3: Training Leaders and Staff

  • Training Essentials
  • Three Pronged Approach
  • Conducting Training

 Session 4: Conducting the Crisis Audit

  • Why Audit?
  • Documentation Audit
  • 360 Degree Audit
  • Online Audit
  • Sample Audit Questions
  • Other Audit Considerations
  • Using a Risk Matrix

 Session 5: Performing a Risk Level Analysis

  • The Four Categories
  • Case Study, Scenario One
  • Case Study, Scenario Two
  • Case Study, Scenario Three

 Session 6: Developing a Response Process

  • Pre-Assignment Review
  • Crisis Response Process
  • Step Two: Perform Basic Crisis Management Steps
  • Step Three: Trigger the Crisis Response Process (If Appropriate)
  • Remember: Stay Flexible!

 Session 7: Consulting with the Experts

  • Considering Your Resources
  • Making Connections

 Session 8: Incident Management Techniques

  • Case Study
  • Responding to Incidents
  • Incident Related Documentation
  • Other Documents
  • Investigating Incidents
  • Accident Investigation Kit
  • Steps to Follow

 Session 9: Working Through the Issues

  • Model Overview
  • The Problem Solving Model
  • Keeping an Open Mind
  • Solving Problems the Right Way
  • Phase One
  • Definition
  • Analysis
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Phase Three
  • Solution Planning Worksheet
  • Three Types of Decisions
  • Advice from an Expert
  • Eight Ingredients for Good Decision Making

 Session 10: Establishing an Emergency Operations Center

  • EOC Considerations
  • Making Connections
  • Who is In Charge?

 Session 11: Building Business Continuity and Recovery

  • Creating Continuity
  • Making Connections
  • Essential Crisis Plan Elements

 Session 12: Walliallia

  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Assignment
  • Exercise Two: How are you Feeling?
  • Assignment
  • Exercise Three: The Last Question
  • Assignment

 Session 13: Recovering and Moving On

  • Initial Adjustments
  • Working Things Out
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 10 - Certificate In Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(2931)
Average rating 3.9 out of 5 stars
5 star
41%
4 star
33%
3 star
17%
2 star
6%
1 star
3%

Edwin Miskell

12 November 2021 08:33:55 AM

Very good, detailed content.

Timothy J Rhudy

9 November 2021 09:10:42 AM

This was a very useful section.

Michael Nichols

28 October 2021 05:39:03 PM

Very helpful

Hannah Martin

20 October 2021 01:47:03 AM

Very Informative

Pamela Lynette Hawton

18 October 2021 09:08:04 PM

great

Nivin Youkhana

13 October 2021 02:52:08 PM

informative course... Love it

Michelle A Brown

3 October 2021 04:27:29 AM

I really appreciate this course

Mariya Edwin

1 October 2021 07:05:12 AM

very good

MIchael Riddle

18 September 2021 05:45:55 AM

Good course. Really just a high level overview of the subject. Would like to have more detail information.

Carolyn Azpiri

7 September 2021 12:02:18 PM

This course is easy to understand and informative, thankyou

Leigh Harrison-Faets

30 August 2021 08:27:11 PM

Good course gets. You thinking about your communication style and how to improve your communication skills.

Cindy Couper

27 August 2021 07:29:59 AM

Great course with lots of practical solutions to managing stress

Ibrahim Koleosho

26 August 2021 01:03:03 AM

Critical thinking should be in the curriculum for all schools.

Kerryn Sutherland

25 August 2021 07:49:55 AM

Great

Linda Langerak

22 August 2021 07:47:51 AM

Enjoyed this course.

Linda Langerak

21 August 2021 09:14:42 AM

This was my first course and I chose it as a refresher. Great content.

Linda Langerak

21 August 2021 08:01:58 AM

I enjoyed this course. It was a refresher to training I've completed in the past, and this was the first course I chose just to get a feel for how the training is presented.

Rachel M Beacht

19 August 2021 12:25:30 AM

This helped me to come up with coping mechanisms

Rachel M Beacht

17 August 2021 11:57:00 PM

This class helped me develop some skills that will help me in my career.

Rachel M Beacht

17 August 2021 12:02:23 AM

This course made it easier to handle stree

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1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

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The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
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  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
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Course Summary

Course ID: CFS02AM10CB
Delivery Mode: Online
Access: Unlimited lifetime
Time: Study at your own pace
Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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