Workplace Essentials: Employee AccountabilIty & Dispute Resolution Training Online Bundle, 5 Certificate Courses

Explore What Accountability Is All About

Workplace Essentials: Employee AccountabilIty & Dispute Resolution Training Online Bundle, 5 Certificate Courses

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Get Employee Accountability, Employee Dispute Resolution, Performance Management, Making Training Stick and Onboarding in this Bundle

1. Employee Accountability: Explore What Accountability Is All About

Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.

You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you’ll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered.

After you complete this Employee Accountability course, you will be able to:

  • Understand what accountability is and what events in history have shaped our view of it.
  • Identify the requirements for personal and corporate accountability.
  • Apply the cycle of accountability and the fundamental elements required to build an accountable organization.
  • Describe what individuals must do to become accountable.
  • Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation.
  • Pinpoint ways to build ownership in your organization.
  • Isolate areas for further self-improvement.

2. Employee Dispute Resolution: Learn About The Peer Review Process

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.

After you complete this Employee Dispute Resolution: Mediation through Peer Review course, you will be able to:

  • Describe what the peer review process is.
  • Apply a process for employees to file grievances and for management to respond.
  • Choose a facilitator and panel.
  • Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process.
  • Explain what responsibilities and powers a panel should have.
  • Apply professional questioning and probing techniques.
  • Understand why peer review panels fail and how to avoid those pitfalls.

3. Performance Management: Motivate Employees To Go Beyond Their Best

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

After you complete this Performance Management: Managing Employee Performance course, you will be able to:

  • Understand the role of goal setting in performance management.
  • Have tools to help your employees set and achieve goals.
  • Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
  • Have a better knowledge of motivational tools and techniques.

4. Making Training Stick: Develop An Effective Training Style

We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session. This course will help you identify ways to make your training stickier for your students.

In this course, you’ll learn ways to help make your training workshops stickier so that the learners will retain the material better. You will familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way. You will learn how to keep learners focused and motivated to absorb material. Also, you will learn ways to develop an effective training style, using appropriate training aids and techniques.

After you complete this Making Training Stick course, you will be able to:

  • Familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way.
  • Know how to keep learners focused and motivated to absorb material.
  • Develop an effective training style, using appropriate training aids and techniques.

5. Onboarding – The Essential Rules for a Successful Onboarding : Implement A Well-Designed Onboarding Program

Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.

This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.

After you complete this Onboarding: The Essential Rules for a Successful Onboarding Program course, you will be able to:

  • Define onboarding and describe how it is different from orientation.
  • Identify the business benefits of onboarding.
  • List the factors that contribute to a successful onboarding program.
  • Build a team to create an onboarding program.
  • Prepare a vision statement and goals for an onboarding program.
  • Design a framework for an onboarding program that includes program setup, various types of training, games, progress tracking, and follow-up.
  • Customize your onboarding framework.
  • Identify which metrics you should track to evaluate program results.
  • Create a branded, unique program that will strengthen your company’s image and market position.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Workplace Essentials: Employee AccountabilIty & Dispute Resolution Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Employee Accountability Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Defining Accountability

  •     What is Accountability?
  •     Why the Focus on Accountability?
  •     The Results Are In
  •     The Era of Distrust
  •     1960's
  •     1970's
  •     1980's and 1990's
  •     The First Years of 2000
  •     Lessons Learned

Session 3: Creating an Accountable Organization

  •     The Accountability Cycle
  •     The Accountability Cycle
  •     Ways to Increase Accountability
  •     The Building Blocks
  •     Case Study
  •     Questions
  •     Accountability Starts with Me!
  •     Assertiveness,Part One
  •     Assertiveness, Part Two
  •     Responsibility
  •     A Final Note
  •     Pre-Assignment Review

Session 4: Setting Goals and Expectations

  •     Tips and Tricks
  •     SPIRIT
  •     Structuring Expectations
  •     A Final Note
  •     Making Connections
  •     Top Ten Ways to Create and Share Ownership

Session 5: Doing Delegation Right

  •     Understanding Delegation
  •     Four Basic Steps to Delegation
  •     Deciding What to Delegate
  •     The Five Levels
  •     Breaking Down the Model, Part One
  •     Breaking Down the Model, Part Two
  •     Monitoring Delegation
  •     How Do You Monitor?

Session 6: Offering Feedback

  •     The Ingredients of Good Feedback
  •     In Private
  •     Balanced
  •     Relevant
  •     Specific
  •     Documented
  •     Personal (In the Right Way)
  •     Making Connections

Session 7: A Toolbox for Managers

  •     Identifying Learning Opportunities
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Making Connections, Part Three
  •     Making Connections, Part Four

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Employee Dispute Resolution Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Peer Review?

  •     Defining Peer Review
  •     EDR and ADR
  •     Objectives of Peer Review
  •     Peer Review Roles
  •     When to Use Peer Review

Session 3: Initiating the Proces

  •     The First Three Stages
  •     The Employee’s Role
  •     The Grievance Form
  •     The Manager’s Role
  •     Obtaining Witness Statements
  •     Other Documents
  •     Making Connections
  •     Record of Disciplinary Action

Session 4: The Peer Review Panel

  •     Appointing a Facilitator
  •     The Facilitator's Responsibilities
  •     Ensuring Fairness
  •     Choosing the Panel
  •     Choosing the Panel
  •     Making Connections: Case Study One
  •     Case Study Two
  •     Case Study Three
  •     Case Study Four
  •     The Panel's Contract
  •     The Panel’s Role and Responsibilities

Session 5: Asking Questions

  •     Asking Good Questions
  •     Open Questions vs. Closed Questions
  •     Closed Questions
  •     Open Questions
  •     Overcoming Closed Questions
  •     Probing
  •     Results of Probing
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Pushing My Buttons
  •     Part Two

Session 6: The Peer Review Process

  •     Preparing for the Hearing
  •     Group Work
  •     Deciding the Question
  •     Making Connections
  •     The Hearing
  •     Making the Decision
  •     Questions to Ask
  •     Voting
  •     The Decision
  •     About Recommendations

Session 7: Panel Walkthrough

  •     Preparation
  •     Role One: Aaron Mayfield (Employee)
  •     Role One: Aaron Mayfield (Employee)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Three: Lucinda Donalds (Witness)
  •     Role Three: Lucinda Donalds (Witness)
  •     Panel Presentation
  •     Decision Time

Session 8: Why Does the Process Fail?

  •     Key Factors
  •     The Importance of Transparency
  •     Key Skills

Session 9: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate in Performance Management - Managing Employee Performance Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Questions

 Session 2: The Shared Management Model

  • What is Performance Management?
  • The Rake
  • The Shared Management Model
  • About The Shared Management Model

 Session 3: Setting Goals

  • Setting Goals with SPIRIT
  • Example: Improving My Performance
  • Getting Into It

 Session 4: Phase I (Preparation)

  • Overview
  • Choosing the Right Person for the Job
  • Setting Standards
  • Effective Training
  • Coaching 101
  • What Coaching is Not
  • What Coaching is Really About
  • The Coaching Toolkit
  • The Coaching Formula
  • Checklist for Success

 Session 5: Phase II (Activation)

  • Overview
  • Motivation
  • The Carrot
  • The Whip
  • The Plant
  • Motivation

 Session 6: Phase III, Part A (Ongoing Evaluation)

  • Overview
  • Characteristics of Effective Feedback
  • Case Study
  • Individual Exercise
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five
  • Accepting Criticism

 Session 7: Phase III, Part B (Formal Evaluation)

  • Overview
  • Causes of Poor Performance
  • Techniques for Success
  • What Not To Do
  • Case Study: What Upset John?
  • Questions
  • About Performance Reviews
  • Sample 1
  • Sample 2
  • Sample 3
  • Sample 4
  • Sample 5
  • Common Questions

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Making Training Stick Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Five Strategies for Stickiness!

  •     Background Information
  •     The Five Strategies

Session 3: Designing a Program That Will Stick

  •     Building Support for your Program
  •     Think Ahead
  •     Reflect
  •     Writing Learning Objectives
  •     Why Display or Share Objectives?
  •     How Do You Write Objectives?
  •     Focusing on Results
  •     What is Measurable?

Session 4: Teaching Tips and Tricks

  •     The Four Steps in Experiential Learning
  •     Making Connections
  •     The Principles of Adult Learning
  •     Tying Learning to Work
  •     Adults vs. Children

Session 5: What Method is the Stickiest?

  •     Developing Training That is Sticky

Session 6: Following Up

  •     Seven Points for any Follow-Up Program
  •     Additional Points
  •     The Buddy System and Delegating Follow-Up
  •     Follow-up or Folly?

Session 7: Strategies for Taking Training Further

  •     Mentorship Programs
  •     Trainee Trains Others

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate in Onboarding – The Essential Rules for a Successful Onboarding Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Onboarding

  • What is Onboarding?
  • Areas of Onboarding
  • Benefits for Your Business
  • Costs to Consider
  • A Recipe for Disaster

 Session 3: Creating the Onboarding Steering Team

  • Designing Your Team

 Session 4: Gathering Supporting Information

  • Finding the Processes and People
  • Identifying Stakeholders
  • Personal Identification
  • Putting It All Together
  • Vision Summary Sample
  • Activity
  • Activity

 Session 5: Setting Goals

  • The SPIRIT Model

 Session 6: Developing the Framework

  • A General Framework
  • Types of Activities
  • What is Pre-Work?
  • Pre-Work for the Manager
  • Pre-Work for the Employee
  • Transitioning from Pre-Work to Onboarding Activities
  • Creating an Onboarding Plan Template
  • Day One
  • Week One
  • Checking In
  • Completing an Informal Review
  • Month One
  • Example One
  • Example Two
  • Setting up the Review Meeting
  • Semi-Annual and Annual Reviews

 Session 7: Creating an Onboarding Plan

  • Background
  • Onboarding Plan Template

 Session 8: Customizing the Framework

  • Background
  • Individual Onboarding Plan
  • Activity

 Session 9: Measuring Results

  • Measuring Metrics

 Session 10: Branding the Program

  • Making the Onboarding Program All Your Own
  • Branding River Adventures
  • Activity

 Session 11: Onboarding Executives

  • Things to Consider

 Session 12: Understanding Employee Engagement

  • Present or Engaged?
  • Facts and Figures
  • The 10 Cs of Employee Engagement

 Session 13: Ten Ways to Make Your Program Unique

  • Ten Ways to Make Your Program Unique

 Session 14: Fun and Games

  • Lets Get Creative!
  • Our Favorite Onboarding Games

 Session 15: Case Study Analysis

  • Making Connections

 Session 16: Personal Action Plan

  • Personal Action Plan
  • Achieving My Goals

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Employee Accountability, Employee Dispute Resolution, Performance Management, Making Training Stick and Onboarding in this Bundle

1. Employee Accountability: Explore What Accountability Is All About

Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.

You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you’ll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered.

After you complete this Employee Accountability course, you will be able to:

  • Understand what accountability is and what events in history have shaped our view of it.
  • Identify the requirements for personal and corporate accountability.
  • Apply the cycle of accountability and the fundamental elements required to build an accountable organization.
  • Describe what individuals must do to become accountable.
  • Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation.
  • Pinpoint ways to build ownership in your organization.
  • Isolate areas for further self-improvement.

2. Employee Dispute Resolution: Learn About The Peer Review Process

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.

After you complete this Employee Dispute Resolution: Mediation through Peer Review course, you will be able to:

  • Describe what the peer review process is.
  • Apply a process for employees to file grievances and for management to respond.
  • Choose a facilitator and panel.
  • Understand what is involved in the hearing process, from preliminary meetings to the hearing, and the decision process.
  • Explain what responsibilities and powers a panel should have.
  • Apply professional questioning and probing techniques.
  • Understand why peer review panels fail and how to avoid those pitfalls.

3. Performance Management: Motivate Employees To Go Beyond Their Best

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance.

After you complete this Performance Management: Managing Employee Performance course, you will be able to:

  • Understand the role of goal setting in performance management.
  • Have tools to help your employees set and achieve goals.
  • Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
  • Have a better knowledge of motivational tools and techniques.

4. Making Training Stick: Develop An Effective Training Style

We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session. This course will help you identify ways to make your training stickier for your students.

In this course, you’ll learn ways to help make your training workshops stickier so that the learners will retain the material better. You will familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way. You will learn how to keep learners focused and motivated to absorb material. Also, you will learn ways to develop an effective training style, using appropriate training aids and techniques.

After you complete this Making Training Stick course, you will be able to:

  • Familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way.
  • Know how to keep learners focused and motivated to absorb material.
  • Develop an effective training style, using appropriate training aids and techniques.

5. Onboarding – The Essential Rules for a Successful Onboarding : Implement A Well-Designed Onboarding Program

Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.

This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.

After you complete this Onboarding: The Essential Rules for a Successful Onboarding Program course, you will be able to:

  • Define onboarding and describe how it is different from orientation.
  • Identify the business benefits of onboarding.
  • List the factors that contribute to a successful onboarding program.
  • Build a team to create an onboarding program.
  • Prepare a vision statement and goals for an onboarding program.
  • Design a framework for an onboarding program that includes program setup, various types of training, games, progress tracking, and follow-up.
  • Customize your onboarding framework.
  • Identify which metrics you should track to evaluate program results.
  • Create a branded, unique program that will strengthen your company’s image and market position.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Workplace Essentials: Employee AccountabilIty & Dispute Resolution Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Employee Accountability Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Defining Accountability

  •     What is Accountability?
  •     Why the Focus on Accountability?
  •     The Results Are In
  •     The Era of Distrust
  •     1960's
  •     1970's
  •     1980's and 1990's
  •     The First Years of 2000
  •     Lessons Learned

Session 3: Creating an Accountable Organization

  •     The Accountability Cycle
  •     The Accountability Cycle
  •     Ways to Increase Accountability
  •     The Building Blocks
  •     Case Study
  •     Questions
  •     Accountability Starts with Me!
  •     Assertiveness,Part One
  •     Assertiveness, Part Two
  •     Responsibility
  •     A Final Note
  •     Pre-Assignment Review

Session 4: Setting Goals and Expectations

  •     Tips and Tricks
  •     SPIRIT
  •     Structuring Expectations
  •     A Final Note
  •     Making Connections
  •     Top Ten Ways to Create and Share Ownership

Session 5: Doing Delegation Right

  •     Understanding Delegation
  •     Four Basic Steps to Delegation
  •     Deciding What to Delegate
  •     The Five Levels
  •     Breaking Down the Model, Part One
  •     Breaking Down the Model, Part Two
  •     Monitoring Delegation
  •     How Do You Monitor?

Session 6: Offering Feedback

  •     The Ingredients of Good Feedback
  •     In Private
  •     Balanced
  •     Relevant
  •     Specific
  •     Documented
  •     Personal (In the Right Way)
  •     Making Connections

Session 7: A Toolbox for Managers

  •     Identifying Learning Opportunities
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Making Connections, Part Three
  •     Making Connections, Part Four

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Employee Dispute Resolution Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Peer Review?

  •     Defining Peer Review
  •     EDR and ADR
  •     Objectives of Peer Review
  •     Peer Review Roles
  •     When to Use Peer Review

Session 3: Initiating the Proces

  •     The First Three Stages
  •     The Employee’s Role
  •     The Grievance Form
  •     The Manager’s Role
  •     Obtaining Witness Statements
  •     Other Documents
  •     Making Connections
  •     Record of Disciplinary Action

Session 4: The Peer Review Panel

  •     Appointing a Facilitator
  •     The Facilitator's Responsibilities
  •     Ensuring Fairness
  •     Choosing the Panel
  •     Choosing the Panel
  •     Making Connections: Case Study One
  •     Case Study Two
  •     Case Study Three
  •     Case Study Four
  •     The Panel's Contract
  •     The Panel’s Role and Responsibilities

Session 5: Asking Questions

  •     Asking Good Questions
  •     Open Questions vs. Closed Questions
  •     Closed Questions
  •     Open Questions
  •     Overcoming Closed Questions
  •     Probing
  •     Results of Probing
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Probing Tools
  •     Pushing My Buttons
  •     Part Two

Session 6: The Peer Review Process

  •     Preparing for the Hearing
  •     Group Work
  •     Deciding the Question
  •     Making Connections
  •     The Hearing
  •     Making the Decision
  •     Questions to Ask
  •     Voting
  •     The Decision
  •     About Recommendations

Session 7: Panel Walkthrough

  •     Preparation
  •     Role One: Aaron Mayfield (Employee)
  •     Role One: Aaron Mayfield (Employee)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Two: Jason Smith (Supervisor)
  •     Role Three: Lucinda Donalds (Witness)
  •     Role Three: Lucinda Donalds (Witness)
  •     Panel Presentation
  •     Decision Time

Session 8: Why Does the Process Fail?

  •     Key Factors
  •     The Importance of Transparency
  •     Key Skills

Session 9: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 3 - Certificate in Performance Management - Managing Employee Performance Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment Questions

 Session 2: The Shared Management Model

  • What is Performance Management?
  • The Rake
  • The Shared Management Model
  • About The Shared Management Model

 Session 3: Setting Goals

  • Setting Goals with SPIRIT
  • Example: Improving My Performance
  • Getting Into It

 Session 4: Phase I (Preparation)

  • Overview
  • Choosing the Right Person for the Job
  • Setting Standards
  • Effective Training
  • Coaching 101
  • What Coaching is Not
  • What Coaching is Really About
  • The Coaching Toolkit
  • The Coaching Formula
  • Checklist for Success

 Session 5: Phase II (Activation)

  • Overview
  • Motivation
  • The Carrot
  • The Whip
  • The Plant
  • Motivation

 Session 6: Phase III, Part A (Ongoing Evaluation)

  • Overview
  • Characteristics of Effective Feedback
  • Case Study
  • Individual Exercise
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five
  • Accepting Criticism

 Session 7: Phase III, Part B (Formal Evaluation)

  • Overview
  • Causes of Poor Performance
  • Techniques for Success
  • What Not To Do
  • Case Study: What Upset John?
  • Questions
  • About Performance Reviews
  • Sample 1
  • Sample 2
  • Sample 3
  • Sample 4
  • Sample 5
  • Common Questions

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Making Training Stick Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Five Strategies for Stickiness!

  •     Background Information
  •     The Five Strategies

Session 3: Designing a Program That Will Stick

  •     Building Support for your Program
  •     Think Ahead
  •     Reflect
  •     Writing Learning Objectives
  •     Why Display or Share Objectives?
  •     How Do You Write Objectives?
  •     Focusing on Results
  •     What is Measurable?

Session 4: Teaching Tips and Tricks

  •     The Four Steps in Experiential Learning
  •     Making Connections
  •     The Principles of Adult Learning
  •     Tying Learning to Work
  •     Adults vs. Children

Session 5: What Method is the Stickiest?

  •     Developing Training That is Sticky

Session 6: Following Up

  •     Seven Points for any Follow-Up Program
  •     Additional Points
  •     The Buddy System and Delegating Follow-Up
  •     Follow-up or Folly?

Session 7: Strategies for Taking Training Further

  •     Mentorship Programs
  •     Trainee Trains Others

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate in Onboarding – The Essential Rules for a Successful Onboarding Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Onboarding

  • What is Onboarding?
  • Areas of Onboarding
  • Benefits for Your Business
  • Costs to Consider
  • A Recipe for Disaster

 Session 3: Creating the Onboarding Steering Team

  • Designing Your Team

 Session 4: Gathering Supporting Information

  • Finding the Processes and People
  • Identifying Stakeholders
  • Personal Identification
  • Putting It All Together
  • Vision Summary Sample
  • Activity
  • Activity

 Session 5: Setting Goals

  • The SPIRIT Model

 Session 6: Developing the Framework

  • A General Framework
  • Types of Activities
  • What is Pre-Work?
  • Pre-Work for the Manager
  • Pre-Work for the Employee
  • Transitioning from Pre-Work to Onboarding Activities
  • Creating an Onboarding Plan Template
  • Day One
  • Week One
  • Checking In
  • Completing an Informal Review
  • Month One
  • Example One
  • Example Two
  • Setting up the Review Meeting
  • Semi-Annual and Annual Reviews

 Session 7: Creating an Onboarding Plan

  • Background
  • Onboarding Plan Template

 Session 8: Customizing the Framework

  • Background
  • Individual Onboarding Plan
  • Activity

 Session 9: Measuring Results

  • Measuring Metrics

 Session 10: Branding the Program

  • Making the Onboarding Program All Your Own
  • Branding River Adventures
  • Activity

 Session 11: Onboarding Executives

  • Things to Consider

 Session 12: Understanding Employee Engagement

  • Present or Engaged?
  • Facts and Figures
  • The 10 Cs of Employee Engagement

 Session 13: Ten Ways to Make Your Program Unique

  • Ten Ways to Make Your Program Unique

 Session 14: Fun and Games

  • Lets Get Creative!
  • Our Favorite Onboarding Games

 Session 15: Case Study Analysis

  • Making Connections

 Session 16: Personal Action Plan

  • Personal Action Plan
  • Achieving My Goals

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

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Delivery Method Online
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Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 002WEEADRTBVS
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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