Workplace Diversity Online Bundle, 5 Certificate Courses

Learn to create a more diverse world

Workplace Diversity Online Bundle, 5 Certificate Courses

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Get Workplace Diversity, Generation Gaps, Managing Human Resources, Workplace Harassment and Workplace Violence in this Bundle

1. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.

Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.

By the end of this Workplace Diversity Online Short Course, you should be able to:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

2. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

By the end of this Generation Gaps Online Short Course, you will be able to:

  • History behind generation gaps
  • What are Traditionalists
  • What are Baby Boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

3. Managing Human Resources: Manage Human Resources In Your Workplace

The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.

Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.

By the end of this Managing Human Resources Online Course, you will be able to:

  • Describe different aspects of Human Resource Management
  • Define Human Resources Management terms
  • Recruit, interview, and retain employees
  • Follow up effectively new employees
  • Be an advocate for your employees’ health and safety
  • Provide articulate feedback to employees
  • Correctly manage situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace

4. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

5. Workplace Violence: Identify & Manage Violence In Your Workplace

Workplace violence is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence.

Workplace harassment training is essential to the welfare of all businesses and their employees. Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated.

You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.

By the end of this Workplace Violence Online Short Course, you will be able to:

  • Define workplace violence
  • Understand bullies and how to avoid hiring them
  • Create a risk assessment and understand how to handle violence
  • Recognise social and business responsibility
  • Develop relevant policies and procedures
  • Learn how to investigate complaints

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The  Workplace Diversity 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Workplace Diversity Online Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 2 - Certificate In Generation Gaps Online Course

Module One - Getting Started

Module Two - History

  • What generations exist in the workplace
  • What defines a generation
  • What this means in our workplace

Module Three - Traditionalist

  • Their background
  • Their characters
  • Their working style

Module Four - Baby Boomers

  • Their background
  • Their characters
  • Their working style

Module Five - Generation X

  • Their background
  • Their characters
  • Their working style

Generation Six - Generation Y

  • Their background
  • Their characters
  • Their working style

Module Seven - Differentiations Between

  • Background
  • Attitude
  • Working style
  • Life experience

Module Eight - Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge

Module Nine - Conflict Management (Part 1)

  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes

Module Ten - Conflict Management (Part 2)

  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan

Module Eleven - The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar

Module Twelve - Wrapping Up

Course 3 - Certificate In Managing Human Resources Online Course

Section One: Getting Started

  • Objectives

Section Two: What is HR?

  • Human Resources in 2010?
  • Human Resource Influencers

Section Three: Recruiting and Interviewing

  • Interview for what exactly?
  • Setting the scene to Interview
  • Five Steps to a Successful Interview
  • Behaviourally Based Questions

Section Four: Induction and Retention

  • Start as you mean to go on
  • Induction/Orientation Checklist

Section Five: Keeping Track

  • The Follow Up
  • Follow Up Schedules
  • Scary Statistics

Section Six: Health & Safety in the Workplace

  • Why all the urgency?
  • Understanding the Industry Specific Rules of your Country
  • Training for HR Managers

Section Seven: Workplace Discrimination & Harassment

  • Definitions
  • Bullying in the Workplace
  • A Manager has Responsibilities
  • An Employer has Greater Responsibility

Section Eight: Wellness in the Workplace

  • The Business Benefits of Wellness in the Workplace
  • Steps to Implementing a Wellness Program

Section Nine: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Ten: Employee Discipline

  • The General Discipline Process
  • Progressive Discipline
  • How to Prepare & Conduct Disciplinary Meetings
  • Following Up

Section Eleven: The Dreaded D Word

  • Making the Decision
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Words from the Wise
  • Action Plans and Evaluations

Course 4 - Certificate In Workplace Harassment Online Course

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 5 - Certificate In Workplace Violence Online Course

Module One - Getting Started

Module Two - What is Workplace Harassment?

  • How to identify
  • Costs to your business
  • Legal
  • Psychological

Module Three - Identifying the Bully

  • Abusive workplace behaviors
  • Bullying and personality disorders
  • Narcissism

Module Four - How to Handle Workplace Violence

  • Types of behavior
  • Target the behavior, not the person
  • implement an action plan

Module Five - Risk Assessment (Part 1)

  • Understanding anger and aggression
  • Defusing and de-escalating strategies
  • Communication skills
  • Tactical options

Module Six - Risk Assessment (Part 2)

  • Identifying the hazard
  • Assessing the risk
  • Controlling the risk
  • Evaluating and review

Module Seven - Being the Victim

  • What is not considered bullying
  • Steps to take

Module Eight - Checklist for Employers

  • 4 step process
  • Addressing all employees
  • Code of Ethics
  • Policy and preocedures

Module Nine - Interview Process

  • Identify a bully in the interview process
  • Warning signs

Module Ten - Investigation Process

  • Advising your supervisor
  • Lodging the complaint
  • Initial response
  • The investigation
  • The findings
  • Review and closure

Module Eleven - Developing a Workplace Harassment Policy

  • Scope and philosophy
  • Principles
  • intent
  • Options
  • Informal complaint process
  • Formal investigation process

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
43%
4 star
32%
3 star
17%
2 star
6%
1 star
2%
(1220)
Average rating 3.5 out of 5 stars

22 August 2019 12:22:19 AM

A great topic thtoughout

25 June 2019 01:33:01 PM

Easy and Engaging

27 April 2019 03:37:58 AM

Very easy to learn. Thank you!

8 March 2019 01:39:35 PM

great help

20 December 2018 07:25:22 AM

Pretty good

19 December 2018 05:57:42 AM

i thought the course was very insightful

29 October 2018 11:00:25 PM

I enjoyed this course.

8 October 2018 12:42:47 PM

Great information on the generations.

12 September 2018 01:51:24 AM

This course was very informative and easy to follow.

30 August 2018 10:32:58 AM

Great course and lessons on Generation Gaps

23 August 2018 08:51:05 AM

NA

10 August 2018 12:36:28 AM

Very informative module. I have learned a lot from it.

26 July 2018 06:16:50 AM

good information

15 July 2018 09:45:31 PM

just completed for section, and have enjoyed understanding different ways manage HR in the workplace.

5 July 2018 04:29:29 AM

I would like to learn more about work procedures

25 June 2018 07:01:09 AM

Very effective course.

22 June 2018 03:37:04 AM

Excellent!

20 June 2018 02:44:50 AM

Excellent!

12 June 2018 10:53:54 AM

Great course!

6 June 2018 06:40:59 AM

very informative

Load more reviews Loading...
About this Course

Get Workplace Diversity, Generation Gaps, Managing Human Resources, Workplace Harassment and Workplace Violence in this Bundle

1. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.

Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.

By the end of this Workplace Diversity Online Short Course, you should be able to:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

2. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

By the end of this Generation Gaps Online Short Course, you will be able to:

  • History behind generation gaps
  • What are Traditionalists
  • What are Baby Boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

3. Managing Human Resources: Manage Human Resources In Your Workplace

The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.

Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.

By the end of this Managing Human Resources Online Course, you will be able to:

  • Describe different aspects of Human Resource Management
  • Define Human Resources Management terms
  • Recruit, interview, and retain employees
  • Follow up effectively new employees
  • Be an advocate for your employees’ health and safety
  • Provide articulate feedback to employees
  • Correctly manage situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace

4. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

5. Workplace Violence: Identify & Manage Violence In Your Workplace

Workplace violence is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence.

Workplace harassment training is essential to the welfare of all businesses and their employees. Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated.

You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.

By the end of this Workplace Violence Online Short Course, you will be able to:

  • Define workplace violence
  • Understand bullies and how to avoid hiring them
  • Create a risk assessment and understand how to handle violence
  • Recognise social and business responsibility
  • Develop relevant policies and procedures
  • Learn how to investigate complaints

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The  Workplace Diversity 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Workplace Diversity Online Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 2 - Certificate In Generation Gaps Online Course

Module One - Getting Started

Module Two - History

  • What generations exist in the workplace
  • What defines a generation
  • What this means in our workplace

Module Three - Traditionalist

  • Their background
  • Their characters
  • Their working style

Module Four - Baby Boomers

  • Their background
  • Their characters
  • Their working style

Module Five - Generation X

  • Their background
  • Their characters
  • Their working style

Generation Six - Generation Y

  • Their background
  • Their characters
  • Their working style

Module Seven - Differentiations Between

  • Background
  • Attitude
  • Working style
  • Life experience

Module Eight - Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge

Module Nine - Conflict Management (Part 1)

  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes

Module Ten - Conflict Management (Part 2)

  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan

Module Eleven - The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar

Module Twelve - Wrapping Up

Course 3 - Certificate In Managing Human Resources Online Course

Section One: Getting Started

  • Objectives

Section Two: What is HR?

  • Human Resources in 2010?
  • Human Resource Influencers

Section Three: Recruiting and Interviewing

  • Interview for what exactly?
  • Setting the scene to Interview
  • Five Steps to a Successful Interview
  • Behaviourally Based Questions

Section Four: Induction and Retention

  • Start as you mean to go on
  • Induction/Orientation Checklist

Section Five: Keeping Track

  • The Follow Up
  • Follow Up Schedules
  • Scary Statistics

Section Six: Health & Safety in the Workplace

  • Why all the urgency?
  • Understanding the Industry Specific Rules of your Country
  • Training for HR Managers

Section Seven: Workplace Discrimination & Harassment

  • Definitions
  • Bullying in the Workplace
  • A Manager has Responsibilities
  • An Employer has Greater Responsibility

Section Eight: Wellness in the Workplace

  • The Business Benefits of Wellness in the Workplace
  • Steps to Implementing a Wellness Program

Section Nine: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Ten: Employee Discipline

  • The General Discipline Process
  • Progressive Discipline
  • How to Prepare & Conduct Disciplinary Meetings
  • Following Up

Section Eleven: The Dreaded D Word

  • Making the Decision
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Words from the Wise
  • Action Plans and Evaluations

Course 4 - Certificate In Workplace Harassment Online Course

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 5 - Certificate In Workplace Violence Online Course

Module One - Getting Started

Module Two - What is Workplace Harassment?

  • How to identify
  • Costs to your business
  • Legal
  • Psychological

Module Three - Identifying the Bully

  • Abusive workplace behaviors
  • Bullying and personality disorders
  • Narcissism

Module Four - How to Handle Workplace Violence

  • Types of behavior
  • Target the behavior, not the person
  • implement an action plan

Module Five - Risk Assessment (Part 1)

  • Understanding anger and aggression
  • Defusing and de-escalating strategies
  • Communication skills
  • Tactical options

Module Six - Risk Assessment (Part 2)

  • Identifying the hazard
  • Assessing the risk
  • Controlling the risk
  • Evaluating and review

Module Seven - Being the Victim

  • What is not considered bullying
  • Steps to take

Module Eight - Checklist for Employers

  • 4 step process
  • Addressing all employees
  • Code of Ethics
  • Policy and preocedures

Module Nine - Interview Process

  • Identify a bully in the interview process
  • Warning signs

Module Ten - Investigation Process

  • Advising your supervisor
  • Lodging the complaint
  • Initial response
  • The investigation
  • The findings
  • Review and closure

Module Eleven - Developing a Workplace Harassment Policy

  • Scope and philosophy
  • Principles
  • intent
  • Options
  • Informal complaint process
  • Formal investigation process

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(1220)
Average rating 3.5 out of 5 stars
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1 star
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22 August 2019 12:22:19 AM

A great topic thtoughout

25 June 2019 01:33:01 PM

Easy and Engaging

27 April 2019 03:37:58 AM

Very easy to learn. Thank you!

8 March 2019 01:39:35 PM

great help

20 December 2018 07:25:22 AM

Pretty good

19 December 2018 05:57:42 AM

i thought the course was very insightful

29 October 2018 11:00:25 PM

I enjoyed this course.

8 October 2018 12:42:47 PM

Great information on the generations.

12 September 2018 01:51:24 AM

This course was very informative and easy to follow.

30 August 2018 10:32:58 AM

Great course and lessons on Generation Gaps

23 August 2018 08:51:05 AM

NA

10 August 2018 12:36:28 AM

Very informative module. I have learned a lot from it.

26 July 2018 06:16:50 AM

good information

15 July 2018 09:45:31 PM

just completed for section, and have enjoyed understanding different ways manage HR in the workplace.

5 July 2018 04:29:29 AM

I would like to learn more about work procedures

25 June 2018 07:01:09 AM

Very effective course.

22 June 2018 03:37:04 AM

Excellent!

20 June 2018 02:44:50 AM

Excellent!

12 June 2018 10:53:54 AM

Great course!

6 June 2018 06:40:59 AM

very informative

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Course Summary

Course ID No.: 020WD5CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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