Diploma In Veterinary Support Assistant Online Course

Learn The Role Played By Veterinary Support Assistants


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Learn The Role Played By Veterinary Support Assistants 

This course will give you an overview of the veterinary industry, the role played by Veterinary Support Assistants (VSAs), and the most common issues and challenges faced by those working in the profession. It will equip you with the knowledge you will need to communicate effectively with other members of the veterinary team and further your career in this sector.

Working as a VSA is a great way of making a real difference to the lives of sick and injured animals on a daily basis. However, the terminology and technical knowledge required to succeed as a VSA can seem intimidating to industry newcomers. This course presents key concepts in animal care in a straightforward manner, so that you can begin your career with confidence. You will also obtain a working knowledge of key legislation necessary to keep you and your patients safe.

From administering first aid to routine surgery, you will learn what happens in the consultation rooms and operating theatres in a typical veterinary practice. The course addresses patient care at every stage of treatment, from diagnosis to surgery and post-operation recovery. It focuses primarily on the treatment of common domestic species, but the needs of exotic animals and horses are also addressed.

In light of the increasing emphasis on customer service within the industry, the course also examines the typical customer’s experience as they seek out the best possible care for their pet. Owners can become highly stressed when their beloved pet is ill, and this course contains practical advice for communicating effectively with customers facing emotional strain both in person and on the telephone.

This course will provide anyone looking to work as a VSA with a realistic insight into the workings of a veterinary practice and future options for career progression. It will also be of interest to anyone who wishes to learn more about animal care or further their knowledge of the veterinary industry in general.

By the end of this course, you will learn :

  • An introduction to veterinary medicine and job roles available within the industry
  • How to improve your chances of getting a job as a VSA and how to undertake further training once you have obtained a position
  • Health and safety issues that affect VSAs including the pieces of legislation addressing animal welfare and workplace safety
  • How veterinary patients are cared for and monitored by veterinary staff during their stay
  • An overview of animal welfare issues, including common ethical dilemmas and frameworks for making difficult decisions
  • Common terminology and equipment used by veterinary staff in consultations and during surgery
  • The most common procedures, including diagnostic tests, used in veterinary medicine
  • How to handle a variety of animal species, including cats, dogs, horses and small mammals
  • How emergency situations are handled, from initial assessment through to the administration of first aid and treatment
  • The role of customer service in a modern veterinary surgery and how a practice can establish a positive role within the wider community

Course Fast Facts:

  1. Learn the fundamentals of Veterinary Support Assistant
  2. Comprehensive 10 module Accredited Certificate in Veterinary Support Assistant Online Course
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Veterinary Support experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Introduction To The Veterinary Industry

  • The key purposes and functions of a veterinary practice
  • A brief history of veterinary medicine
  • Why it is important to understand the role of each member of a veterinary team
  • An overview of the most common roles within a practice, including the necessary qualifications and main responsibilities

Module 2: Qualifications For Veterinary Support Assistants

  • The entry requirements for entering into the veterinary profession as a veterinary support assistant (VSA)
  • Why it is beneficial to pursue a formal qualification
  • The most popular qualifications open to VSAs
  • The main areas covered by VSA qualifications

Module 3: Health And Safety Laws And Regulations

  • Why you need to be aware of health and safety laws and legislation from the outset of your career in the veterinary industry
  • The purposes of health and safety legislation
  • The nature and purpose of the Veterinary Surgeons Act 1966
  • The nature and purpose of the Health and Safety at Work Act 1974

Module 4: Care and Monitoring of Inpatients

  • Why a VSA should be familiar with the techniques used to monitor inpatients
  • The assessment process for newly admitted patients
  • How veterinary staff ensure that inpatients are given the opportunity to have their usual day to day needs met
  • The most commonly monitored measures of health, such as temperature and blood pressure

Module 5: Animal Health And Welfare

  • What is meant by animal welfare and why it is important to consider the practical and philosophical issues raised by the topic
  • The nature and purpose of the Five Freedoms model approach to animal welfare
  • The meaning of the term “stakeholders” in relation to animal health and welfare
  • The role of ethics in maintaining animal health and welfare

Module 6: Key Veterinary Terminology And Equipment

  • Why VSAs need to be familiar with common terminology and equipment
  • Common prefixes used by veterinary professionals
  • Common suffixes used by veterinary professionals
  • The equipment most commonly used in a consultation room

Module 7: Common Procedures

  • The purpose of anaesthesia and the ways in which it is administered
  • The most common surgical procedures carried out by veterinary surgeons
  • Diagnostic tests used in veterinary practice to identify health problems in patients
  • The day to day practices that comprise nursing care and how they are carried out

Module 8: Animal Handling

  • Why animal handling is a key skill for vets, RVNs and VSAs
  • Essential points to bear in mind when handling dogs
  • Essential points to bear in mind when handling cats
  • How to handle small mammals, including hamsters and rabbits

Module 9: Dealing With Emergencies

  • Why VSAs should be familiar with common emergencies arising in everyday veterinary practice
  • The purposes and nature of first aid and who is responsible for its administration
  • The importance of triage and initial assessment, in ensuring the best possible outcome for a patient
  • An overview of emergency procedures, including Cardiopulmonary Resuscitation (CPR), blood transfusions and the Heimlich Manoeuvre

Module 10: Customer Service In The Veterinary Practice

  • Why customer service is an important skill for everyone working in a veterinary practice
  • How the typical customer selects a veterinary practice
  • How understanding the customer’s journey can help you deliver great customer service
  • How to interact positively with customers on the telephone

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Learn The Role Played By Veterinary Support Assistants 

This course will give you an overview of the veterinary industry, the role played by Veterinary Support Assistants (VSAs), and the most common issues and challenges faced by those working in the profession. It will equip you with the knowledge you will need to communicate effectively with other members of the veterinary team and further your career in this sector.

Working as a VSA is a great way of making a real difference to the lives of sick and injured animals on a daily basis. However, the terminology and technical knowledge required to succeed as a VSA can seem intimidating to industry newcomers. This course presents key concepts in animal care in a straightforward manner, so that you can begin your career with confidence. You will also obtain a working knowledge of key legislation necessary to keep you and your patients safe.

From administering first aid to routine surgery, you will learn what happens in the consultation rooms and operating theatres in a typical veterinary practice. The course addresses patient care at every stage of treatment, from diagnosis to surgery and post-operation recovery. It focuses primarily on the treatment of common domestic species, but the needs of exotic animals and horses are also addressed.

In light of the increasing emphasis on customer service within the industry, the course also examines the typical customer’s experience as they seek out the best possible care for their pet. Owners can become highly stressed when their beloved pet is ill, and this course contains practical advice for communicating effectively with customers facing emotional strain both in person and on the telephone.

This course will provide anyone looking to work as a VSA with a realistic insight into the workings of a veterinary practice and future options for career progression. It will also be of interest to anyone who wishes to learn more about animal care or further their knowledge of the veterinary industry in general.

By the end of this course, you will learn :

  • An introduction to veterinary medicine and job roles available within the industry
  • How to improve your chances of getting a job as a VSA and how to undertake further training once you have obtained a position
  • Health and safety issues that affect VSAs including the pieces of legislation addressing animal welfare and workplace safety
  • How veterinary patients are cared for and monitored by veterinary staff during their stay
  • An overview of animal welfare issues, including common ethical dilemmas and frameworks for making difficult decisions
  • Common terminology and equipment used by veterinary staff in consultations and during surgery
  • The most common procedures, including diagnostic tests, used in veterinary medicine
  • How to handle a variety of animal species, including cats, dogs, horses and small mammals
  • How emergency situations are handled, from initial assessment through to the administration of first aid and treatment
  • The role of customer service in a modern veterinary surgery and how a practice can establish a positive role within the wider community

Course Fast Facts:

  1. Learn the fundamentals of Veterinary Support Assistant
  2. Comprehensive 10 module Accredited Certificate in Veterinary Support Assistant Online Course
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Veterinary Support experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Introduction To The Veterinary Industry

  • The key purposes and functions of a veterinary practice
  • A brief history of veterinary medicine
  • Why it is important to understand the role of each member of a veterinary team
  • An overview of the most common roles within a practice, including the necessary qualifications and main responsibilities

Module 2: Qualifications For Veterinary Support Assistants

  • The entry requirements for entering into the veterinary profession as a veterinary support assistant (VSA)
  • Why it is beneficial to pursue a formal qualification
  • The most popular qualifications open to VSAs
  • The main areas covered by VSA qualifications

Module 3: Health And Safety Laws And Regulations

  • Why you need to be aware of health and safety laws and legislation from the outset of your career in the veterinary industry
  • The purposes of health and safety legislation
  • The nature and purpose of the Veterinary Surgeons Act 1966
  • The nature and purpose of the Health and Safety at Work Act 1974

Module 4: Care and Monitoring of Inpatients

  • Why a VSA should be familiar with the techniques used to monitor inpatients
  • The assessment process for newly admitted patients
  • How veterinary staff ensure that inpatients are given the opportunity to have their usual day to day needs met
  • The most commonly monitored measures of health, such as temperature and blood pressure

Module 5: Animal Health And Welfare

  • What is meant by animal welfare and why it is important to consider the practical and philosophical issues raised by the topic
  • The nature and purpose of the Five Freedoms model approach to animal welfare
  • The meaning of the term “stakeholders” in relation to animal health and welfare
  • The role of ethics in maintaining animal health and welfare

Module 6: Key Veterinary Terminology And Equipment

  • Why VSAs need to be familiar with common terminology and equipment
  • Common prefixes used by veterinary professionals
  • Common suffixes used by veterinary professionals
  • The equipment most commonly used in a consultation room

Module 7: Common Procedures

  • The purpose of anaesthesia and the ways in which it is administered
  • The most common surgical procedures carried out by veterinary surgeons
  • Diagnostic tests used in veterinary practice to identify health problems in patients
  • The day to day practices that comprise nursing care and how they are carried out

Module 8: Animal Handling

  • Why animal handling is a key skill for vets, RVNs and VSAs
  • Essential points to bear in mind when handling dogs
  • Essential points to bear in mind when handling cats
  • How to handle small mammals, including hamsters and rabbits

Module 9: Dealing With Emergencies

  • Why VSAs should be familiar with common emergencies arising in everyday veterinary practice
  • The purposes and nature of first aid and who is responsible for its administration
  • The importance of triage and initial assessment, in ensuring the best possible outcome for a patient
  • An overview of emergency procedures, including Cardiopulmonary Resuscitation (CPR), blood transfusions and the Heimlich Manoeuvre

Module 10: Customer Service In The Veterinary Practice

  • Why customer service is an important skill for everyone working in a veterinary practice
  • How the typical customer selects a veterinary practice
  • How understanding the customer’s journey can help you deliver great customer service
  • How to interact positively with customers on the telephone

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Now Only US$199 Save US$70 (26%)
OFF RRP US$269
Delivery Method Online
Get Info Pack

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Course Summary

Course ID No.: 070NSA204
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate of Completion

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