Ultimate Workplace Violence Online Bundle, 10 Certificate Courses

The Most Comprehensive Work Safety Bundle


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Get Workplace Violence, Workplace Harassment, Workplace Diversity,  Managing Human Resources, Talent Management, Safety in the Workplace, Health and Wellness, Generation Gaps, Measuring Results from Training and Conduct Annual Employee Reviews in this Bundle

1. Workplace Violence: Identify & Manage Violence In Your Workplace

Workplace violence is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence.

Workplace harassment training is essential to the welfare of all businesses and their employees. Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated.

You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.

By the end of this Workplace Violence Online Short Course, you will be able to:

  • Define workplace violence
  • Understand bullies and how to avoid hiring them
  • Create a risk assessment and understand how to handle violence
  • Recognise social and business responsibility
  • Develop relevant policies and procedures
  • Learn how to investigate complaints

2. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

3. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.

Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.

By the end of this Workplace Diversity Online Short Course, you should be able to:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

4. Managing Human Resources: Manage Human Resources In Your Workplace

The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.

Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.

By the end of this Managing Human Resources Online Course, you will be able to:

  • Describe different aspects of Human Resource Management
  • Define Human Resources Management terms
  • Recruit, interview, and retain employees
  • Follow up effectively new employees
  • Be an advocate for your employees’ health and safety
  • Provide articulate feedback to employees
  • Correctly manage situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace

5. Talent Management: Talented Employees are the Key to Success

Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company's workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.

We all know that training and retraining is expensive, and our Talent Management course will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come. 

By the end of this Talent Management Online Short Course, you will be able to:

  • Define talent and talent management
  • Understand the benefits of talent management
  • Recognise performance management and ways to review talent
  • Identify employee engagement
  • Create assessments and training programs
  • Learn how to improve employee retention

6. Safety in the Workplace: Deliver Health and Safety in the Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Our Health & Safety in the Workplace Online Short Course will be instrumental in reviewing common hazards, safety techniques and after completion, you will have the tools to create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

By the end of this Safety in the Workplace Online Course, you will be able to:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan

7. Health and Wellness: Make your Workplace a Safe and Healthy Environment

Health is Wealth. It is the core of every progress whether on an institutional level such as a company or on an individual level. Making sure that each person’s health and wellness is not taken for granted. Learning how to keep them safe is identical to making your business safe as well.

By the end of this Health and Wellness at Work Online Short Course, you will be able to:

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

8. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

By the end of this Generation Gaps Online Short Course, you will be able to:

  • History behind generation gaps
  • What are Traditionalists
  • What are Baby Boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

9. Measuring Results from Training: Master The Learning Cycle & Get More Out Of Training

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits.

Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

By the end of this Measuring Results from Training Online Short Course, you will be able to:

  • Understand Kolb's learning styles and learning cycle
  • Understand Kirkpatrick's level of evaluation
  • Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments and learning journals
  • Understand when to use each type of evaluation tool
  • Be able to perform a needs assessment
  • Know how to write learning objectives and link them to evaluation
  • Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
  • Know how to identify the costs, benefits, and return on investment of training
  • Be familiar with the parts of a business case

10. Conduct Annual Employee Reviews: Understand the process of conducting an annual review

An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect.  

With our Conducting Annual Employee Reviews course, you will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Course Objectives:

  • Understand the process of conducting an annual review.
  • Determine the categories for an annual review.
  • Know the mistakes managers make during an annual review.
  • Understand the concept of pay for performance.
  • Know how to tie employee compensation to firm-wide returns.
  • Know the value of employee communication.
  • Gauge employees’ happiness.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Workplace Violence 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Workplace Violence Online Course

Module One - Getting Started

Module Two - What is Workplace Harassment?

  • How to identify
  • Costs to your business
  • Legal
  • Psychological

Module Three - Identifying the Bully

  • Abusive workplace behaviors
  • Bullying and personality disorders
  • Narcissism

Module Four - How to Handle Workplace Violence

  • Types of behavior
  • Target the behavior, not the person
  • implement an action plan

Module Five - Risk Assessment (Part 1)

  • Understanding anger and aggression
  • Defusing and de-escalating strategies
  • Communication skills
  • Tactical options

Module Six - Risk Assessment (Part 2)

  • Identifying the hazard
  • Assessing the risk
  • Controlling the risk
  • Evaluating and review

Module Seven - Being the Victim

  • What is not considered bullying
  • Steps to take

Module Eight - Checklist for Employers

  • 4 step process
  • Addressing all employees
  • Code of Ethics
  • Policy and preocedures

Module Nine - Interview Process

  • Identify a bully in the interview process
  • Warning signs

Module Ten - Investigation Process

  • Advising your supervisor
  • Lodging the complaint
  • Initial response
  • The investigation
  • The findings
  • Review and closure

Module Eleven - Developing a Workplace Harassment Policy

  • Scope and philosophy
  • Principles
  • intent
  • Options
  • Informal complaint process
  • Formal investigation process

Module Twelve - Wrapping Up

Course 2 - Certificate In Workplace Harassment Online Course

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 3 - Certificate In Workplace Diversity Online Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 4 - Certificate In Managing Human Resources Online Course

Section One: Getting Started

  • Objectives

Section Two: What is HR?

  • Human Resources in 2010?
  • Human Resource Influencers

Section Three: Recruiting and Interviewing

  • Interview for what exactly?
  • Setting the scene to Interview
  • Five Steps to a Successful Interview
  • Behaviourally Based Questions

Section Four: Induction and Retention

  • Start as you mean to go on
  • Induction/Orientation Checklist

Section Five: Keeping Track

  • The Follow Up
  • Follow Up Schedules
  • Scary Statistics

Section Six: Health & Safety in the Workplace

  • Why all the urgency?
  • Understanding the Industry Specific Rules of your Country
  • Training for HR Managers

Section Seven: Workplace Discrimination & Harassment

  • Definitions
  • Bullying in the Workplace
  • A Manager has Responsibilities
  • An Employer has Greater Responsibility

Section Eight: Wellness in the Workplace

  • The Business Benefits of Wellness in the Workplace
  • Steps to Implementing a Wellness Program

Section Nine: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Ten: Employee Discipline

  • The General Discipline Process
  • Progressive Discipline
  • How to Prepare & Conduct Disciplinary Meetings
  • Following Up

Section Eleven: The Dreaded D Word

  • Making the Decision
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Words from the Wise
  • Action Plans and Evaluations

Course 5 - Certificate In Talent Management Online Course

Module One - Getting Started

Module Two - Defining Talent

  • What is talent management?
  • Types of talent
  • Skills and knowledge defined

Module Three - Understanding Talent Management

  • Guidelines
  • Importance and benefits
  • Challenges
  • Key elements to developing a winning strategy

Module Four - Performance Management

  • Performance management defined
  • Benefits
  • How to keep your employees motivated

Module Five - Talent Reviews

  • 360 degree feedback
  • Talent calibration
  • Maintaining an effective workforce
  • Looking to the future

Module Six - Succession and Career Planning

  • What is succession planning?
  • Developing a plan
  • Executing the plan
  • Overcoming roadblocks

Module Seven - Engagement

  • Employee engagement
  • Generating engagement
  • Influences

Module Eight - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Nine - Coaching, Training and Development

  • Setting goals
  • Developing options
  • Providing feedback
  • Wrapping up

Module Ten - Do's and Don'ts

  • Do's and don'ts
  • Tips for talent management

Module Eleven - Employee Retention

  • Goals and motivation
  • The expectancy theory
  • Object oriented theory

Module Twelve - Wrapping Up

Course 6 - Certificate In Safety in the Workplace Online Course

Module One: Getting Started

Module Two: An Overview

  • Work Safety and Health Legislations
  • Roles & Duties
  • Safety Planning
  • Case Study

Module Three: Types of Hazards

  • Computer Workstations
  • Ergonomics
  • Fire Prevention
  • Fitness & Wellness
  • Heat Stress.
  • Stress
  • Violence
  • Case Study

Module Four: Managers Role

  • Promoting & Enforcing Safety Standards
  • Elements of a Health and Safety Program
  • Responsibilities
  • Corporate Culture
  • Case Study

Module Five: Training

  • Reasons for Training
  • Definition
  • Orientation
  • On the Job Training
  • Safety Meetings
  • Planning and Conducting a Training Session
  • Case Study

Module Six: Stress Management

  • Altering
  • Avoiding
  • Accepting
  • Relaxation Techniques
  • Using Routines to Reduce Stress
  • Case Study

Module Seven: Workplace Violence

  • What is Workplace Violence?
  • Identifying
  • Addressing
  • Implementing a Workplace Harassment Policy
  • Case Study

Module Eight: Identifying Your Company Hazards

  • Conducting an Inspection
  • Prioritizing Deficiencies
  • Report & Following Up
  • Case Study

Module Nine: Drug & Alcohol Abuse

  • For Employees
  • For Managers or Supervisors
  • When to Address
  • Implementing a “No Tolerance” Rule
  • Case Study

Module Ten: Writing the Safety Plan

  • Management Involvement
  • Responsibility
  • Employee Involvement
  • Follow Through with Accident Investigations
  • Training of Employees
  • Case Study

Module Eleven: Implement the Plan

  • Selecting an Employee Representative
  • Identifying Roles
  • Assigning Responsibility
  • Follow Through
  • Case Study

Module Twelve: Wrapping Up

  • Words from the Wise
  • Lessons Learned

Course 7 - Certificate In Health and Wellness at Work Online Course

Module One: Getting Started

By the end of this course, you will be able to:

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

Module Two: Definition of a Health and Wellness Program

  • What is a Health and Wellness Program?
  • Productivity
  • Cost of Health Care
  • Costs of Absenteeism

Module Three: Types of Health and Wellness Programs 

  • Health Behaviors
  • Health Screenings and Maintenance
  • Mental Health
  • Physical Injuries

Module Four: Health Behavior Programs 

  • Increasing Physical Activity
  • Nutrition & Weight Loss
  • Tobacco Cessation
  • Substance Abuse Treatment

Module Five: Health Screenings and Maintenance Programs 

  • Preventative Care Screenings
  • Cancer Screenings
  • Annual Examinations
  • Maintenance Programs

Module Six: Mental Health Programs 

  • Stress Management
  • Support Groups
  • Counseling
  • Awareness & Education

Module Seven: Evaluate the Need

  • Review Current and Previous Programs
  • Environmental Factors
  • Identify Common Health Conditions and Procedures
  • Review Company Information Pertaining to Employee Health

Module Eight: Planning Process 

  • Form a Health and Wellness Team or Committee
  • Define Goals
  • Budget
  • Programs and Policies

Module Nine: Implementation 

  • Get Management Support
  • Test It Out
  • Get the Word Out
  • Incentives

Module Ten: Create a "Culture of Wellness" 

  • Accessible Healthy Eating Options
  • Give Them a Break
  • Alcohol, Drug, and Smoke-Free Work Environment
  • Eliminate Hazards

Module Eleven: Evaluate Results

  • Check the Results
  • Employee Satisfaction
  • Revise Plans as Necessary
  • Share Achievements

Module Twelve: Wrapping Up
Words from the Wise

Course 8 - Certificate In Generation Gaps Online Course

Module One - Getting Started

Module Two - History

  • What generations exist in the workplace
  • What defines a generation
  • What this means in our workplace

Module Three - Traditionalist

  • Their background
  • Their characters
  • Their working style

Module Four - Baby Boomers

  • Their background
  • Their characters
  • Their working style

Module Five - Generation X

  • Their background
  • Their characters
  • Their working style

Generation Six - Generation Y

  • Their background
  • Their characters
  • Their working style

Module Seven - Differentiations Between

  • Background
  • Attitude
  • Working style
  • Life experience

Module Eight - Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge

Module Nine - Conflict Management (Part 1)

  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes

Module Ten - Conflict Management (Part 2)

  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan

Module Eleven - The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar

Module Twelve - Wrapping Up

Course 9 - Certificate In Measuring Results from Training Online Course

Module One - Getting Started

Module Two: Kolb's Learning Styles

  • Lesson One: The Four-stage process
  • Lesson Two: Accommodators
  • Lesson Three: Divergers
  • Lesson Four: Convergers
  • Lesson Five: Assimilators

Module Three: Kirkpatrick's Level of Evaluation

  • Lesson One: Overview
  • Lesson Two: Level One: Reactions
  • Lesson Three: Level Two: Learning
  • Lesson Four: Level Three: Behavior
  • Lesson Five: Level Four: Results

Module Four: Types of Measurement Tools

  • Lesson One: Goal setting
  • Lesson Two: Self-evaluations
  • Lesson Three: Peer evaluations
  • Lesson Four: Supervisor evaluations
  • Lesson Five: High-Level evaluations

Module Five: Focusing the Training

  • Lesson One: Performing a Needs Assessment
  • Lesson Two: Creating Learning Objectives
  • Lesson Three: Drilling Down Into Content

Module Six: Creating an Evaluation Plan

  • Lesson One: What Will We Evaluate?
  • Lesson Two: When Will the Evaluation be Completed?
  • Lesson Three: How will we evaluate it?
  • Lesson Four: Who will perform the evaluation?

Module Seven: Assessing Learning before Training

  • Lesson One: Workplace Observation
  • Lesson Two: Objectives Assessment

Module Eight - Assessing Learning during Training

  • Reviewing learning objectives
  • Performing hip-pocket assessments
  • Quizzes and tests
  • Skill assessments

Module Nine - Assessing Learning after Training

  • Evaluation timelines
  • Learning journal
  • Goal setting
  • Additional methods of evaluation

Module Ten - The Long Term View

  • Creating a long term evaluation plan
  • Methods of evaluation
  • Documenting lessons learned

Module Eleven - Calculating the Return on Investment (ROI)

  • A basic ROI formula
  • Identifying and measuring tangible benefits
  • Identifying and measuring intangible benefits
  • Calculating total costs
  • Making a business case

Module Twelve - Wrapping Up

Course 10 - Certificate In Conduct Annual Employee Reviews Online Course

Module One: Getting Started

  • Course Objectives 

Module Two: How to Conduct Annual Reviews

  • Develop the Process 
  • Set Benchmarks Early 
  • Agreement with Set Benchmarks 
  • Hold an Effective Meeting 

Module Three: Categories for Annual Review I

  • Company Mission and Values 
  • Customer Service and Quality Control 
  • Problem - Solving/Judgment 
  • Production

Module Four: Categories for Annual Review II

  • Work Style 
  • Resource Management 
  • Communications Skills 
  • Teamwork 

Module Five: Common Mistakes Managers Make when Conducting Employee Reviews I

  • Contrast Effect 
  • Similar-to-me Effect 
  • Halo (or horn) Effect 
  • Central Tendency 

Module Six: Common Mistakes Managers Make when Conducting Employee Reviews II

  • Leniency/Desire to Please 
  • First Impression Bias 
  • Rater Bias 
  • Recency Effect 

Module Seven: Successful Tips for Concept of Pay for Performance

  • No Surprises 
  • Focus on the Basics 
  • Show Clear Disparity 
  • One for All and All for One 

Module Eight: How to Tie Employee Compensation to Firm-Wide Returns

  • Set Quarterly Revenue Target 
  • Set Employee Goal 
  • Conduct Quarterly Reviews 
  • Pay Out Quarterly 

Module Nine: How to Communicate Employee Expectations Effectively

  • Have Regular Conversations 
  • State What's Working 
  • Be Honest 
  • Provide Mentoring 

Module Ten: Meaningful Questions to Gauge Employee Happiness I

  • Ask Questions Frequently 
  • How Transparent is Management? 
  • Rate Quality of Facility? 
  • Contributing Factors to Work Easier? 

Module Eleven: Meaningful Questions to Gauge Employee Happiness II

  • What makes you Productive? 
  • Recognition? 
  • Opportunities to Grow and Advance? 
  • Confidence in Leadership? 

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy

and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Workplace Violence, Workplace Harassment, Workplace Diversity,  Managing Human Resources, Talent Management, Safety in the Workplace, Health and Wellness, Generation Gaps, Measuring Results from Training and Conduct Annual Employee Reviews in this Bundle

1. Workplace Violence: Identify & Manage Violence In Your Workplace

Workplace violence is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence.

Workplace harassment training is essential to the welfare of all businesses and their employees. Allowing workplace harassment to continue will cause legal problems while destroying company morale. Many people are uncertain about what constitutes harassment, and they are confused when their actions are pointed out as demeaning. Legally, harassment is any word, gesture, or action that offends people or makes them feel uncomfortable or intimidated.

You never know how sensitive people are, so never say or do anything if you are not sure how it will be received.

By the end of this Workplace Violence Online Short Course, you will be able to:

  • Define workplace violence
  • Understand bullies and how to avoid hiring them
  • Create a risk assessment and understand how to handle violence
  • Recognise social and business responsibility
  • Develop relevant policies and procedures
  • Learn how to investigate complaints

2. Workplace Harassment: Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

3. Workplace Diversity: Learn How Workplace Diversity Affects Your Workplace

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home.

Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.

By the end of this Workplace Diversity Online Short Course, you should be able to:

  • Explain the definition, terms, and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

4. Managing Human Resources: Manage Human Resources In Your Workplace

The role of Human Resources is changing, as companies delegate more and more responsibility for their HR to line managers and supervisors. Other, usually larger companies however still have a dedicated HR department which deals with all the companies’ human recourses responsibilities.

Whichever type of company you work for, it is important that you understand how much human resources is really about the employees, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

Covering everything from the very fundamentals of human resources to complex topics such as Health & Safety or Workplace Discrimination, the Managing Human Resources online course has everything you need to excel in role that involves managing or supervising other employees.

By the end of this Managing Human Resources Online Course, you will be able to:

  • Describe different aspects of Human Resource Management
  • Define Human Resources Management terms
  • Recruit, interview, and retain employees
  • Follow up effectively new employees
  • Be an advocate for your employees’ health and safety
  • Provide articulate feedback to employees
  • Correctly manage situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace

5. Talent Management: Talented Employees are the Key to Success

Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company's workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.

We all know that training and retraining is expensive, and our Talent Management course will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come. 

By the end of this Talent Management Online Short Course, you will be able to:

  • Define talent and talent management
  • Understand the benefits of talent management
  • Recognise performance management and ways to review talent
  • Identify employee engagement
  • Create assessments and training programs
  • Learn how to improve employee retention

6. Safety in the Workplace: Deliver Health and Safety in the Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Our Health & Safety in the Workplace Online Short Course will be instrumental in reviewing common hazards, safety techniques and after completion, you will have the tools to create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

By the end of this Safety in the Workplace Online Course, you will be able to:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan

7. Health and Wellness: Make your Workplace a Safe and Healthy Environment

Health is Wealth. It is the core of every progress whether on an institutional level such as a company or on an individual level. Making sure that each person’s health and wellness is not taken for granted. Learning how to keep them safe is identical to making your business safe as well.

By the end of this Health and Wellness at Work Online Short Course, you will be able to:

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

8. Generation Gaps: Successfully Integrate Employees of All Ages Into Your Workplace

The workplace can present challenges to management in terms of handling the different generations present.  As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it.  Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker.

This Generation Gaps Online Short Course will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.  Before we start learning about the generation gap at work, let us begin our session with an activity that will help us get ready for learning and learn more about each other.

By the end of this Generation Gaps Online Short Course, you will be able to:

  • History behind generation gaps
  • What are Traditionalists
  • What are Baby Boomers
  • What are Generation Xers
  • What are Generation Yers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management
  • Leveraging the benefits of generation gaps at work

9. Measuring Results from Training: Master The Learning Cycle & Get More Out Of Training

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits.

Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

By the end of this Measuring Results from Training Online Short Course, you will be able to:

  • Understand Kolb's learning styles and learning cycle
  • Understand Kirkpatrick's level of evaluation
  • Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments and learning journals
  • Understand when to use each type of evaluation tool
  • Be able to perform a needs assessment
  • Know how to write learning objectives and link them to evaluation
  • Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
  • Know how to identify the costs, benefits, and return on investment of training
  • Be familiar with the parts of a business case

10. Conduct Annual Employee Reviews: Understand the process of conducting an annual review

An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect.  

With our Conducting Annual Employee Reviews course, you will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Course Objectives:

  • Understand the process of conducting an annual review.
  • Determine the categories for an annual review.
  • Know the mistakes managers make during an annual review.
  • Understand the concept of pay for performance.
  • Know how to tie employee compensation to firm-wide returns.
  • Know the value of employee communication.
  • Gauge employees’ happiness.

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  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

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These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

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The Ultimate Workplace Violence 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Workplace Violence Online Course

Module One - Getting Started

Module Two - What is Workplace Harassment?

  • How to identify
  • Costs to your business
  • Legal
  • Psychological

Module Three - Identifying the Bully

  • Abusive workplace behaviors
  • Bullying and personality disorders
  • Narcissism

Module Four - How to Handle Workplace Violence

  • Types of behavior
  • Target the behavior, not the person
  • implement an action plan

Module Five - Risk Assessment (Part 1)

  • Understanding anger and aggression
  • Defusing and de-escalating strategies
  • Communication skills
  • Tactical options

Module Six - Risk Assessment (Part 2)

  • Identifying the hazard
  • Assessing the risk
  • Controlling the risk
  • Evaluating and review

Module Seven - Being the Victim

  • What is not considered bullying
  • Steps to take

Module Eight - Checklist for Employers

  • 4 step process
  • Addressing all employees
  • Code of Ethics
  • Policy and preocedures

Module Nine - Interview Process

  • Identify a bully in the interview process
  • Warning signs

Module Ten - Investigation Process

  • Advising your supervisor
  • Lodging the complaint
  • Initial response
  • The investigation
  • The findings
  • Review and closure

Module Eleven - Developing a Workplace Harassment Policy

  • Scope and philosophy
  • Principles
  • intent
  • Options
  • Informal complaint process
  • Formal investigation process

Module Twelve - Wrapping Up

Course 2 - Certificate In Workplace Harassment Online Course

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 3 - Certificate In Workplace Diversity Online Course

Section One: Getting Started

  • Workshop Objectives

Section Two: Diversity, what is it?

  • Group & Discriminatory Terms

Section Three: Stereotypes

  • Stereotype or Plain Bias
  • Stereotype or Plain Bias
  • It Starts With You

Section Four: Tearing Down the Baggage Barriers

  • Changing Your Approach
  • Workplace Changes
  • Social Changes

Section Five: Verbal Communication Skills

  • Ten Ways to Listen Better Today
  • Asking Questions
  • Paraverbal communication
  • The Power of Tone
  • Communicating With Power

Section Six: Non-Verbal Communication

  • Your Body speaks its own Language
  • The Signals You Send

Section Seven: Taking a Proactive Approach

  • Why a Diversity Audit
  • Conducting a Diversity Audit
  • Stop Discrimination
  • Definitions
  • Discourage Discrimination

Section Eight: Coping with Discrimination

  • The Warning Signs
  • Reprisal Discrimination
  • So what should you do?

Section Nine: From a Managers Perspective

  • Create Detailed Records
  • Next Actions
  • Investigate the Complaint

Section Ten: From an Organisational Perspective

  • Receiving a Complaint
  • Making a Decision
  • Document, Document, Document
  • The Follow-Up
  • Lessons Learned

Section Eleven: Employee Discipline

  • How to Prepare & Conduct Disciplinary Meetings
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Powerful Words

Course 4 - Certificate In Managing Human Resources Online Course

Section One: Getting Started

  • Objectives

Section Two: What is HR?

  • Human Resources in 2010?
  • Human Resource Influencers

Section Three: Recruiting and Interviewing

  • Interview for what exactly?
  • Setting the scene to Interview
  • Five Steps to a Successful Interview
  • Behaviourally Based Questions

Section Four: Induction and Retention

  • Start as you mean to go on
  • Induction/Orientation Checklist

Section Five: Keeping Track

  • The Follow Up
  • Follow Up Schedules
  • Scary Statistics

Section Six: Health & Safety in the Workplace

  • Why all the urgency?
  • Understanding the Industry Specific Rules of your Country
  • Training for HR Managers

Section Seven: Workplace Discrimination & Harassment

  • Definitions
  • Bullying in the Workplace
  • A Manager has Responsibilities
  • An Employer has Greater Responsibility

Section Eight: Wellness in the Workplace

  • The Business Benefits of Wellness in the Workplace
  • Steps to Implementing a Wellness Program

Section Nine: Feedback

  • Characteristics of Good Feedback
  • Constructive Criticism
  • Encouraging Growth and Development

Section Ten: Employee Discipline

  • The General Discipline Process
  • Progressive Discipline
  • How to Prepare & Conduct Disciplinary Meetings
  • Following Up

Section Eleven: The Dreaded D Word

  • Making the Decision
  • What to Say When Terminating an Employee

Section Twelve: Wrapping Up

  • Words from the Wise
  • Action Plans and Evaluations

Course 5 - Certificate In Talent Management Online Course

Module One - Getting Started

Module Two - Defining Talent

  • What is talent management?
  • Types of talent
  • Skills and knowledge defined

Module Three - Understanding Talent Management

  • Guidelines
  • Importance and benefits
  • Challenges
  • Key elements to developing a winning strategy

Module Four - Performance Management

  • Performance management defined
  • Benefits
  • How to keep your employees motivated

Module Five - Talent Reviews

  • 360 degree feedback
  • Talent calibration
  • Maintaining an effective workforce
  • Looking to the future

Module Six - Succession and Career Planning

  • What is succession planning?
  • Developing a plan
  • Executing the plan
  • Overcoming roadblocks

Module Seven - Engagement

  • Employee engagement
  • Generating engagement
  • Influences

Module Eight - Competency Assessments

  • Competency assessment defined
  • Implementation
  • Final destination

Module Nine - Coaching, Training and Development

  • Setting goals
  • Developing options
  • Providing feedback
  • Wrapping up

Module Ten - Do's and Don'ts

  • Do's and don'ts
  • Tips for talent management

Module Eleven - Employee Retention

  • Goals and motivation
  • The expectancy theory
  • Object oriented theory

Module Twelve - Wrapping Up

Course 6 - Certificate In Safety in the Workplace Online Course

Module One: Getting Started

Module Two: An Overview

  • Work Safety and Health Legislations
  • Roles & Duties
  • Safety Planning
  • Case Study

Module Three: Types of Hazards

  • Computer Workstations
  • Ergonomics
  • Fire Prevention
  • Fitness & Wellness
  • Heat Stress.
  • Stress
  • Violence
  • Case Study

Module Four: Managers Role

  • Promoting & Enforcing Safety Standards
  • Elements of a Health and Safety Program
  • Responsibilities
  • Corporate Culture
  • Case Study

Module Five: Training

  • Reasons for Training
  • Definition
  • Orientation
  • On the Job Training
  • Safety Meetings
  • Planning and Conducting a Training Session
  • Case Study

Module Six: Stress Management

  • Altering
  • Avoiding
  • Accepting
  • Relaxation Techniques
  • Using Routines to Reduce Stress
  • Case Study

Module Seven: Workplace Violence

  • What is Workplace Violence?
  • Identifying
  • Addressing
  • Implementing a Workplace Harassment Policy
  • Case Study

Module Eight: Identifying Your Company Hazards

  • Conducting an Inspection
  • Prioritizing Deficiencies
  • Report & Following Up
  • Case Study

Module Nine: Drug & Alcohol Abuse

  • For Employees
  • For Managers or Supervisors
  • When to Address
  • Implementing a “No Tolerance” Rule
  • Case Study

Module Ten: Writing the Safety Plan

  • Management Involvement
  • Responsibility
  • Employee Involvement
  • Follow Through with Accident Investigations
  • Training of Employees
  • Case Study

Module Eleven: Implement the Plan

  • Selecting an Employee Representative
  • Identifying Roles
  • Assigning Responsibility
  • Follow Through
  • Case Study

Module Twelve: Wrapping Up

  • Words from the Wise
  • Lessons Learned

Course 7 - Certificate In Health and Wellness at Work Online Course

Module One: Getting Started

By the end of this course, you will be able to:

  • Access Health and Wellness Program Needs
  • Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program

Module Two: Definition of a Health and Wellness Program

  • What is a Health and Wellness Program?
  • Productivity
  • Cost of Health Care
  • Costs of Absenteeism

Module Three: Types of Health and Wellness Programs 

  • Health Behaviors
  • Health Screenings and Maintenance
  • Mental Health
  • Physical Injuries

Module Four: Health Behavior Programs 

  • Increasing Physical Activity
  • Nutrition & Weight Loss
  • Tobacco Cessation
  • Substance Abuse Treatment

Module Five: Health Screenings and Maintenance Programs 

  • Preventative Care Screenings
  • Cancer Screenings
  • Annual Examinations
  • Maintenance Programs

Module Six: Mental Health Programs 

  • Stress Management
  • Support Groups
  • Counseling
  • Awareness & Education

Module Seven: Evaluate the Need

  • Review Current and Previous Programs
  • Environmental Factors
  • Identify Common Health Conditions and Procedures
  • Review Company Information Pertaining to Employee Health

Module Eight: Planning Process 

  • Form a Health and Wellness Team or Committee
  • Define Goals
  • Budget
  • Programs and Policies

Module Nine: Implementation 

  • Get Management Support
  • Test It Out
  • Get the Word Out
  • Incentives

Module Ten: Create a "Culture of Wellness" 

  • Accessible Healthy Eating Options
  • Give Them a Break
  • Alcohol, Drug, and Smoke-Free Work Environment
  • Eliminate Hazards

Module Eleven: Evaluate Results

  • Check the Results
  • Employee Satisfaction
  • Revise Plans as Necessary
  • Share Achievements

Module Twelve: Wrapping Up
Words from the Wise

Course 8 - Certificate In Generation Gaps Online Course

Module One - Getting Started

Module Two - History

  • What generations exist in the workplace
  • What defines a generation
  • What this means in our workplace

Module Three - Traditionalist

  • Their background
  • Their characters
  • Their working style

Module Four - Baby Boomers

  • Their background
  • Their characters
  • Their working style

Module Five - Generation X

  • Their background
  • Their characters
  • Their working style

Generation Six - Generation Y

  • Their background
  • Their characters
  • Their working style

Module Seven - Differentiations Between

  • Background
  • Attitude
  • Working style
  • Life experience

Module Eight - Finding Common Ground

  • Adopting a communication style
  • Creating an affinity group
  • Sharing knowledge

Module Nine - Conflict Management (Part 1)

  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes

Module Ten - Conflict Management (Part 2)

  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan

Module Eleven - The Power of 4

  • Benefits of generation gaps
  • How to learn from each other
  • Embracing the unfamiliar

Module Twelve - Wrapping Up

Course 9 - Certificate In Measuring Results from Training Online Course

Module One - Getting Started

Module Two: Kolb's Learning Styles

  • Lesson One: The Four-stage process
  • Lesson Two: Accommodators
  • Lesson Three: Divergers
  • Lesson Four: Convergers
  • Lesson Five: Assimilators

Module Three: Kirkpatrick's Level of Evaluation

  • Lesson One: Overview
  • Lesson Two: Level One: Reactions
  • Lesson Three: Level Two: Learning
  • Lesson Four: Level Three: Behavior
  • Lesson Five: Level Four: Results

Module Four: Types of Measurement Tools

  • Lesson One: Goal setting
  • Lesson Two: Self-evaluations
  • Lesson Three: Peer evaluations
  • Lesson Four: Supervisor evaluations
  • Lesson Five: High-Level evaluations

Module Five: Focusing the Training

  • Lesson One: Performing a Needs Assessment
  • Lesson Two: Creating Learning Objectives
  • Lesson Three: Drilling Down Into Content

Module Six: Creating an Evaluation Plan

  • Lesson One: What Will We Evaluate?
  • Lesson Two: When Will the Evaluation be Completed?
  • Lesson Three: How will we evaluate it?
  • Lesson Four: Who will perform the evaluation?

Module Seven: Assessing Learning before Training

  • Lesson One: Workplace Observation
  • Lesson Two: Objectives Assessment

Module Eight - Assessing Learning during Training

  • Reviewing learning objectives
  • Performing hip-pocket assessments
  • Quizzes and tests
  • Skill assessments

Module Nine - Assessing Learning after Training

  • Evaluation timelines
  • Learning journal
  • Goal setting
  • Additional methods of evaluation

Module Ten - The Long Term View

  • Creating a long term evaluation plan
  • Methods of evaluation
  • Documenting lessons learned

Module Eleven - Calculating the Return on Investment (ROI)

  • A basic ROI formula
  • Identifying and measuring tangible benefits
  • Identifying and measuring intangible benefits
  • Calculating total costs
  • Making a business case

Module Twelve - Wrapping Up

Course 10 - Certificate In Conduct Annual Employee Reviews Online Course

Module One: Getting Started

  • Course Objectives 

Module Two: How to Conduct Annual Reviews

  • Develop the Process 
  • Set Benchmarks Early 
  • Agreement with Set Benchmarks 
  • Hold an Effective Meeting 

Module Three: Categories for Annual Review I

  • Company Mission and Values 
  • Customer Service and Quality Control 
  • Problem - Solving/Judgment 
  • Production

Module Four: Categories for Annual Review II

  • Work Style 
  • Resource Management 
  • Communications Skills 
  • Teamwork 

Module Five: Common Mistakes Managers Make when Conducting Employee Reviews I

  • Contrast Effect 
  • Similar-to-me Effect 
  • Halo (or horn) Effect 
  • Central Tendency 

Module Six: Common Mistakes Managers Make when Conducting Employee Reviews II

  • Leniency/Desire to Please 
  • First Impression Bias 
  • Rater Bias 
  • Recency Effect 

Module Seven: Successful Tips for Concept of Pay for Performance

  • No Surprises 
  • Focus on the Basics 
  • Show Clear Disparity 
  • One for All and All for One 

Module Eight: How to Tie Employee Compensation to Firm-Wide Returns

  • Set Quarterly Revenue Target 
  • Set Employee Goal 
  • Conduct Quarterly Reviews 
  • Pay Out Quarterly 

Module Nine: How to Communicate Employee Expectations Effectively

  • Have Regular Conversations 
  • State What's Working 
  • Be Honest 
  • Provide Mentoring 

Module Ten: Meaningful Questions to Gauge Employee Happiness I

  • Ask Questions Frequently 
  • How Transparent is Management? 
  • Rate Quality of Facility? 
  • Contributing Factors to Work Easier? 

Module Eleven: Meaningful Questions to Gauge Employee Happiness II

  • What makes you Productive? 
  • Recognition? 
  • Opportunities to Grow and Advance? 
  • Confidence in Leadership? 

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy

and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 020WV10CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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