Ultimate Veterinary Assistant Online Bundle, 10 Certificate Courses

The Most Comprehensive Veterinary Assistant Bundle

Ultimate Veterinary Assistant Online Bundle, 10 Certificate Courses

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Get Becoming a Veterinary Assistant, Becoming a Veterinary Assist II, Becoming a Veterinary Assistant II: Canine 2, Becoming a Veterinary Assistant III: Practical Skills, Starting A Pet Minding Business, Creating a Successful Business Plan, Managing Customer Service, Mastering Business Fundamentals, Listen to Your Heart, & Success Will Follow and Marketing Your Business on the Internet in this Bundle

1. Becoming a Veterinary Assistant: Get All the Information You Need to Prepare for Veterinary Work

Do you love animals? Have you ever thought about a career as a veterinary assistant? This course, taught by a practicing veterinarian and college instructor, will give you the information you need to prepare for work in veterinary hospitals.

What vaccinations do cats and dogs really need and how often should they be given? What is the best way to control fleas? What do you do if your dog has a cut? What is the best way to deal with an emergency situation involving a pet? This course will answer all these questions and more.

You'll learn about pet nutrition and a variety of health and safety issues. You’ll understand how to treat and prevent parasites, including roundworms and heartworms. You’ll even learn the facts of life, as it pertains to dogs and cats.

You'll explore current thoughts on spaying and neutering, and how to deal with the very emotional issues of euthanasia, pet loss, and how best to assist clients in a time of need.

Special lessons will target specific aspects of veterinary assistant duties. Did you know that a veterinary assistant needs to dispense medications just like a pharmacist? You’ll learn how to interpret medical prescriptions that look like Greek scribbles to the untrained eye.

You'll also understand the hazards of working in a veterinary setting so that you can protect yourself from x-ray exposure, infections carried by animals, and potential damage from teeth and claws.

Veterinary hospitals are small businesses, not just places of medicine, so you will also gain a complete understanding of their economics - how income is generated and where it goes. You will also explore marketing and communication because they are essential factors in making a business successful.

Even if you are already employed in a veterinary hospital, you will find this course invaluable in helping you understand the reasoning behind decisions and recommendations made by veterinarians. And if you're a pet owner, this course will help you better assess the quality of veterinary care your pets receive.

2. Becoming a Veterinary Assist II: Learn the principles of sound dog breeding

This course is the definitive guide to the principles of sound dog breeding. If you're a veterinary assistant or preparing to become one, this course will help you understand the essential facts so you can knowledgeably converse with clients on the complexities of canine reproduction.

3. Becoming a Veterinary Assistant II: Canine 2: Learn the Principles of Sound Dog Breeding

This course is the definitive guide to the principles of sound dog breeding. If you're a veterinary assistant or preparing to become one, this course will help you understand the essential facts so you can knowledgeably converse with clients on the complexities of canine reproduction.

Candidates for a breeding program need to be assessed not only for conformation, but also for health. They need a thorough reproductive examination and they should be screened for hereditary conditions such as hip dysplasia and eye diseases. Once selected, individual dogs are prepared for breeding with the help of proper nutrition, good parasite control, and appropriate vaccination programs.

By studying the hormonal cycle of the female dog in depth, the optimal time for breeding, for both natural mating and artificial insemination, can be identified. When a female fails to conceive, it is important to understand the potential causes. She may be suffering from infertility, but so may the male dog. You'll find out why

4. Becoming a Veterinary Assistant III: Practical Skills: Learn the practical skills you'll need to be a valuable veterinary assistant or educated pet owner

Taught by a practicing veterinarian, this course is the third installment in our "Become a Veterinary Assistant" series.

Please join us as we explore all the many duties that a veterinary assistant typically performs. Through instruction and demonstration, you'll learn how to safely restrain an animal for blood tests, urine collection, and injections. Then you'll find out how to obtain blood samples, which needles to use for which patient, where the best anatomical sites for collecting blood are located, and how to catheterize a bladder.

We'll also review the basics of blood and urine interpretation so you'll come to understand how veterinarians diagnose various conditions.

You'll gain a throughout understanding of examination room procedures, including disinfecting, prepping, and taking a patient's TPR (temperature, pulse, and respiration).

Other handy skills we'll cover include expressing anal glands, bathing, cleaning ears, giving medication, establishing the sex of a young kitten, puppy, or bunny, determining age, and trimming nails.

Throughout the course, you'll benefit from videos that demonstrate many of these procedures and techniques, as well as state-of-the-art interactive graphics. It's as close as you can get to actually being right there in the veterinarian's office!

5. Starting A Pet Minding Business: This Will Help You Gain Knowledge on How to Become a Professional Pet Business Owner

In this course, you’ll master the essentials of running a cat and dog sitting business. You’ll begin with pet care, including nutrition, exercise, first aid, and identification of common diseases. You’ll learn the basics of first aid and find out how to administer pills, liquid medications, and injections to an uncooperative cat or dog.

Next, you’ll discover how to handle home visits and impress your potential clients. You’ll also explore sticky situations that can arise, such as lost pets, pets that die unexpectedly, and pets that need immediate veterinary care.

In addition, you’ll delve into finances and explore start-up costs, accounting, fee-setting, business plans, and low-cost marketing. You’ll find out how to obtain required insurance, hire employees as your business expands, and entice financial institutions to loan you money.

To complete the picture, you’ll identify many opportunities for expanding your pet sitting services. Is a dog-walking service right for you? Can you train puppies? Do you want to look after other animals, including horses?

By the end of this course, you’ll have all the knowledge you need to become a professional pet sitter. In addition, you’ll see how your pet sitting business can grow to continually challenge and satisfy you.

6. Creating a Successful Business Plan: Turn Your Business Ideas Into a Solid Plan for Financing and Long-term Success

Committing your idea to paper in the form of a business plan not only increases your chances of obtaining financing, but also in keeping your business strategically focused.

With the support of your instructor and a network of like-minded students, you'll work through all of the major components of writing a business plan and emerge with your first draft in hand. And most importantly, you will have completed the first and most difficult step on the path to small business success.

7. Managing Customer Service: Learn How to Communicate more Clearly and Effectively with the Customers

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks with this Certificate in Managing Customer Service Online Course.

8. Mastering Business Fundamentals: Master the Fundamentals of Accounting

You'll learn about various organizational structures and determine how to use leadership, motivation, and control for maximum impact. You'll understand how successful organizations use performance measurements to stay on track.

You'll also master the fundamentals of accounting and increase your knowledge about key financial terms, cash flow management, financial statements, and cost control. You'll learn the difference between financial and cost accounting.

You'll discover various financial investment models and you'll learn the basics of financial planning and budgeting methods. You'll even gain an understanding of the basic principles of business law, contracts, and the principal-agency relationship. And you'll explore the forms of business organization and learn about ethics and organizational politics.

PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.

9. Listen to Your Heart, and Success Will Follow: Develop Your Interests and Skills To Be Successful

Intelligently facilitated and fast-paced, Listen to Your Heart, and Success Will Follow will help you enjoy the rewards that come from doing what really makes you happy!

Your instructor and a caring community of students will help you begin designing a life that really works for you. With a complete understanding of your own interests, values, needs and abilities, you'll learn how you can use work to express yourself and share your interests and talents. Your every day will be filled with joy and inspiration, and a greater depth of meaning will be added to everything you do. This Certificate in Listen to Your Heart, and Success Will Follow Online Course is skillfully crafted to weave experiential learning with the conceptual presentation, giving you time to experience, understand, and implement each new strategy as it is introduced.

10. Marketing Your Business on the Internet: Learn to Think Strategically About Marketing

Throughout this Certificate in Marketing Your Business on the Internet Online Course, you'll learn to think strategically about marketing your website, products, and services using Internet technologies. You'll explore how to use an Internet marketing checklist and other tools and materials to develop a sound online business strategy. Before you know it, you'll have the skills and knowledge you need to develop a winning Internet marketing plan for your own business.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  2. Instructors lead each course and you will be able to interact with them and ask questions
  3. You can study from home or at work at your own pace in your own time
  4. You can download printer friendly course material or save for viewing off line
  5. You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete each course receive a certificate of completion per course, with a passing score (for the online assessment) and will be issued a certificate via email.

The Ultimate Veterinary Assistant Online 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Becoming a Veterinary Assistant Online Course

There are 12 units of study

History of Veterinary Practice and Dog and Cat Reproduction

In our first lesson, we'll start way back at the beginning—you'll learn how ancient veterinary medicine evolved into the modern-day practice that you're accustomed to. You'll also learn why a veterinary assistant is just as important to the success of the practice as the veterinarian. In the second component of this lesson, you'll learn all about dog and cat reproduction. You'll learn the normal hormonal cycles and breeding times, and then delve into the benefits of sterilization.

 Vaccinology for Dogs and Cats

In this lesson, you'll learn how vaccines protect against disease. And just as important, you'll learn why they sometimes fail. We'll take a close look at how often vaccines should be given, why they may be ill-advised, and why vaccinosis is so controversial.

 Parasites Infesting Pets and People

Today, we'll talk about the importance of parasites that can infest both pets and people. You'll see the worms that live in the intestines, and also get acquainted with heartworm, a nasty guy that lives in the arteries. We'll explore how parasites infect people, what they do, and how to prevent their invasion.

How to Pick the Best Food for Your Pet; Prescription Diets

Have you ever wondered how to pick the best food for your pet? This lesson will give you the tools to make the right decision, and how best to pass the information on to your clients. We'll also talk about the role of prescription diets in pet health.

Euthanasia: The Procedure, How to Help Clients, and Assisting Children with Pet Loss

This will certainly be the most emotional lesson in the entire course. The topic is euthanasia, and we'll look at it from the perspectives of both the client and the hospital employee. We'll explore the stages of grief that everyone goes through after a loss. You'll also see what the procedure entails, how to help a grieving client, and tools for assisting children with pet loss.

Workplace Safety and Veterinary Hospital Economics

In this lesson, you'll learn why a veterinary hospital can be a dangerous place. You'll see how X-rays, anesthetics, and certain drugs can harm you. You'll finish this lesson with Economics 101, a glimpse into the cash flow of a typical veterinary hospital.

Pet First Aid and Cardiopulmonary Resuscitation

This lesson will help you in a crisis. Designed like a short course in human first aid, this lesson will help you cope with almost any emergency, and we'll discuss ways that some emergencies can be prevented. There's even a segment on cardiopulmonary resuscitation, dog and cat style!

External Parasites of Pets, Including the Flea

What is the most important parasite affecting our pets? If you answered the flea, you're right. In this lesson, you'll learn all about this parasite. You'll hear about other crawling parasites that also live on or in the skin (mange) and how they can be managed.

Confidentiality and Grievances, Client Communications, and Client Education

Did you know that as a hospital employee, any advice you give could end up in a lawsuit? You'll find out how to handle these situations and, related to this, how to maintain client confidentiality. You'll round off your study on client communications with an introduction to client education programs.

As soon as you're hired as a veterinary assistant, you'll be helping to prepare prescriptions. In this lesson, you'll find out how to do this correctly. You'll also learn about your role in keeping accurate medical records. We'll end the lesson with a short course on marketing, taking a close look at some of the best tools you can use to keep old clients and attract new ones.

Medical Records and Prescriptions

Review hospital records and how to handle them. Learn how to prepare a prescription and become familiar with the different medications used in veterinary hospitals.

Alternative Therapies in Veterinary Medicine    

This lesson is the most cutting edge: Here, you'll learn all about alternative therapies that some veterinarians are applying in their practices, including acupuncture, homeopathy, herbs, and chiropractic care. And when it comes to pet food, is commercial, home-cooked, or raw the best choice? We'll examine the plusses and minuses of each possible diet.

Behavior Counseling for Puppies and Kittens and Putting It All Together in a Health Plan

In our last lesson, we'll take a close look at animal behavior. You'll delve into how best to train puppies and kittens, and more importantly, how to share the information with your clients. At the end of the course, you'll see how everything you've learned can be put together for a comprehensive health plan covering everything from behavior, vaccinations, and nutrition to castration, euthanasia, and alternative therapies.

Course 2 - Certificate in Becoming a Veterinary Assist II Online Course

There are 12 units of study

Prebreeding Assessment and Management

In our first lesson, you'll learn how to select parents for your breeding program by using blood tests, radiographs, and physical examinations. I'll give you a primer on genetic disease and then finish by telling you all about management of the breeding pair, specifically vaccinations, deworming, and nutrition.

Female Reproductive Anatomy and Disorders

How well do you know the female dog's anatomy? Besides learning the difference between the uterus and the oviducts, we'll look at the physical abnormalities that plague the female dog. You'll also find out how to diagnose infections and how those infections can impact fertility.

Male Reproductive Anatomy and Disorders

Today, we'll turn our attention to the male dog. He's a far more important contributor to the gene pool than the female. We'll delve into reproductive diseases that strike the male, such as cryptorchidism and Brucellosis, and conclude with a look at maladies such as testicular and prostatic disease that strike the geriatric male.

The Reproductive Cycle and When to Breed

When is the right time to breed a female dog? Though this is a simple question, the answer eludes many people. Today, we'll examine the reproductive (estrous) cycle of the female. You'll discover myriad ways to pinpoint the most productive time to breed.

Natural Breeding and Artificial Insemination

In this lesson, we'll explore two methods of breeding—natural and artificial. You'll be able to tell when there are problems with natural mating. When we look at artificial insemination, you have to know how to collect and evaluate semen to ensure the male is fertile. We'll cover how to do this as well as techniques for insemination.

Reasons for Female Infertility-Uterine and Ovarian Disorders

By now, the female has been bred and you expect a pregnancy. Unfortunately, this doesn't happen every time. In today's lesson, we'll focus on reasons for infertility in the female, such as pyometra and cystic endometrial hyperplasia.

Reasons for Female Infertility-Effects of Abnormal Estrous Cycles

We'll now turn our attention to the hormonal fluctuations that influence fertility. We'll examine silent heats, persistent estrus, and a variety of other abnormalities. We'll even go over a few problems with sexual behavior.

Reasons for Male Infertility

In this lesson, we'll review some of the important reasons for male infertility. You'll begin by finding out why the male may not want to mate, such as having arthritis in his spine. Next, we'll look at semen production and the negative effects of such things as prostate infections. We'll conclude the lesson with a review of a male reproductive examination.

Pregnancy Diagnosis and Care of the Pregnant Bitch

Assuming everything has gone right, you now have a pregnant dog and you have to take care of her. What should she be fed? Should she be vaccinated? What diseases could strike her during this time? We'll look at two specific examples you need to watch for—diabetes and pregnancy toxemia.

Whelping-Normal and Assisted (including cesarean)

Finally, it's puppy time! In today's lesson, you'll learn what to expect during whelping. You'll know what's normal and when to suspect complications. Of course, our lesson wouldn't be complete without examining how to solve a whelping problem. You'll learn what you can do and how a caesarean is done.

Postpartum Disease

Many people breathe a sigh of relief once the puppies are born, but for some dogs, this is when the problems really begin. Today's topic is postpartum disease. These diseases include mastitis, metritis, and hypocalcemia—a condition where the blood calcium drops to dangerous levels

Neonatal Care-Birth to Six Months

This final lesson is all about puppies. We'll look at the importance of the first drink of milk. You'll find out how to evaluate if they're getting enough food, and what to do if they aren't. We'll also look at how to keep them warm so they aren't chilled. And we'll conclude this lesson and the course with an itinerary that shows you what to do for the first six months of a puppy's life.

Course 3 - Certificate in Becoming a Veterinary Assistant II: Canine 2 Online Course

There are 12 units of study

Prebreeding Assessment and Management
In our first lesson, you'll learn how to select parents for your breeding program by using blood tests, radiographs, and physical examinations. I'll give you a primer on genetic disease and then finish by telling you all about management of the breeding pair, specifically vaccinations, deworming, and nutrition.

Female Reproductive Anatomy and Disorders
How well do you know the female dog's anatomy? Besides learning the difference between the uterus and the oviducts, we'll look at the physical abnormalities that plague the female dog. You'll also find out how to diagnose infections and how those infections can impact fertility.

Male Reproductive Anatomy and Disorders
Today, we'll turn our attention to the male dog. He's a far more important contributor to the gene pool than the female. We'll delve into reproductive diseases that strike the male, such as cryptorchidism and Brucellosis, and conclude with a look at maladies such as testicular and prostatic disease that strike the geriatric male.

The Reproductive Cycle and When to Breed
When is the right time to breed a female dog? Though this is a simple question, the answer eludes many people. Today, we'll examine the reproductive (estrous) cycle of the female. You'll discover myriad ways to pinpoint the most productive time to breed.

Natural Breeding and Artificial Insemination
In this lesson, we'll explore two methods of breeding—natural and artificial. You'll be able to tell when there are problems with natural mating. When we look at artificial insemination, you have to know how to collect and evaluate semen to ensure the male is fertile. We'll cover how to do this as well as techniques for insemination.

Reasons for Female Infertility-Uterine and Ovarian Disorders
By now, the female has been bred and you expect a pregnancy. Unfortunately, this doesn't happen every time. In today's lesson, we'll focus on reasons for infertility in the female, such as pyometra and cystic endometrial hyperplasia.

Reasons for Female Infertility-Effects of Abnormal Estrous Cycles
We'll now turn our attention to the hormonal fluctuations that influence fertility. We'll examine silent heats, persistent estrus, and a variety of other abnormalities. We'll even go over a few problems with sexual behavior.

Reasons for Male Infertility
In this lesson, we'll review some of the important reasons for male infertility. You'll begin by finding out why the male may not want to mate, such as having arthritis in his spine. Next, we'll look at semen production and the negative effects of such things as prostate infections. We'll conclude the lesson with a review of a male reproductive examination.

Pregnancy Diagnosis and Care of the Pregnant Bitch
Assuming everything has gone right, you now have a pregnant dog and you have to take care of her. What should she be fed? Should she be vaccinated? What diseases could strike her during this time? We'll look at two specific examples you need to watch for—diabetes and pregnancy toxemia.

Whelping-Normal and Assisted (including cesarean)
Finally, it's puppy time! In today's lesson, you'll learn what to expect during whelping. You'll know what's normal and when to suspect complications. Of course, our lesson wouldn't be complete without examining how to solve a whelping problem. You'll learn what you can do and how a caesarean is done.

Postpartum Disease
Many people breathe a sigh of relief once the puppies are born, but for some dogs, this is when the problems really begin. Today's topic is postpartum disease. These diseases include mastitis, metritis, and hypocalcemia—a condition where the blood calcium drops to dangerous levels.

Neonatal Care-Birth to Six Months
This final lesson is all about puppies. We'll look at the importance of the first drink of milk. You'll find out how to evaluate if they're getting enough food, and what to do if they aren't. We'll also look at how to keep them warm so they aren't chilled. And we'll conclude this lesson and the course with an itinerary that shows you what to do for the first six months of a puppy's life.

Course 4 - Certificate in Becoming a Veterinary Assistant III: Practical Skills Online Course

There are 12 units of study

Basic Dog Restraints

We'll begin this course with a discussion about one of the basic duties of veterinary assistants—how to safely and securely hold animals. Proper restraint techniques are the keys to ensuring that you and the person performing a procedure are safe. In addition to learning those techniques, you'll find out how to assess a patient's body language, how to remove a dog from a cage, and how to use different equipment to control a patient.

 Basic Restraint Techniques

We focused on dogs in the last lesson. Today, we'll change the focus to cats. Their body language cues differ from a dog's, so how you handle them will change, too. You'll learn the "stretch," the "scruff," and the "kitty burrito" restraint techniques. Then, we'll examine how to restrain rabbits, birds, and other exotics.

Exams, Pilling, and Nails

Now it's time to learn how to put your new restraint skills to work. Nearly every day, a veterinary assistant will be asked to help restrain an animal for any number of reasons: blood collection, injections, and routine examinations to name a few. Other times, you'll have to conduct a physical exam, give medication, or trim nails. In this lesson, I'll provide you with videos as well as detailed, step-by-step instructions to help prepare you for these duties.

 Blood Collection

A blood tests is a vital way for veterinarians to determine what's wrong with a patient. So taking blood samples and having a working knowledge of an animal's circulatory system is key for a veterinary assistant. After a review of the circulatory system, we'll look at the most common sites for taking blood—jugular, cephalic, and saphenous veins. Then, we'll take a look at the equipment you'll be using (needles, syringes, and blood collection tubes).

 Blood Tests

Now that you have a blood sample, what can you do with it? In this lesson, we'll focus on the tests you might help to perform and explore how veterinarians diagnose diseases. Though there are thousands of diseases, a few important ones are anemia, diabetes, kidney disease, and liver failure. You'll quickly learn the difference between white blood cells and chemistries and how to do a PCV and blood smear.

 Urine Tests

All fluids tell a story. In this lesson, we'll look at urine and how to take samples. You could just put a bowl under a dog, of course, but there other methods that will help ensure that the sample remains uncontaminated. And just like when we talked about blood, we'll also look at the tests that you might help to perform on urine, and go over what duties you'll be responsible for.

 Surgeries

In this lesson, we'll move into the surgical suite. Although the veterinarian will do the surgery itself, she won't be able to do it alone. You may be asked to clip and scrub a patient for surgery. Other responsibilities could include preparing surgical packs, knowing the names of the surgical instruments, and cleaning and sterilizing those instruments properly. You'll also have a front row seat to a life-saving surgery that I performed on a little dog.

 Hygiene 101

While it's not the most glamorous of tasks, keeping anal sacs clear and anal glands healthy is a big part of basic health care for companion animals. I'll explain how to identify an impacted sac and show you two techniques you can use to remedy this condition. We'll also examine how to clean ears, administer medication, and provide a bath—all common responsibilities that you may be assigned as a veterinary assistant.

 Gender, Age, and Dosage Calculations

Suppose someone brings you a little kitten and wants to know if it's a boy or a girl. Can you do it? In this lesson, we'll look at how to identify the gender of kittens, puppies, and bunnies, as well as how to tell their age. Knowing the age of a patient is important when figuring out how much medication to give. So I've also included a segment on how to calculate doses of medication to help you figure out what and how much to give your patient.

 Exam Room Skills (TPR)

Now we'll move into the exam room. Yes, assistants have to know how to set up the room, but they can also play an important role in preparing the patients before the veterinarian sees them. In this lesson you'll learn about TPR—temperature, pulse, and respiration. We'll also discuss how to take a patient history, what to look for while performing the TPR, and how to identify dehydration.

 Radiology and Medical Terminology

Do you know metatarsals from metacarpals? How about ventral from dorsal? In this lesson, I'll give you a crash course in medial terminology and how to use it when taking radiographs. We'll also talk about how to read x-rays and go over why bones look white and lungs look dark. You'll discover how to train a dog so you can take a hip x-ray without sedation.

 Injections, Vaccines, and Worms

In this last lesson, we'll take a closer look at how to give injections (including vaccines) and how to diagnose one of the most common ailments that afflicts cats and dogs: worms. We'll discuss collection techniques, proper equipment, what to look for in a sample, and how to identify different types of worms. Finally, we'll wrap up with some of the more memorable cases I've dealt with during my years as a veterinarian. Maybe they'll inspire you to become a veterinarian yourself!

Course 5 - Certificate in Starting A Pet Minding Business Online Course

There are 12 units of study

Welcome to the World of Pet Sitting

Are you a bona fide animal fan? Do you love nothing more than a long walk with a furry friend? If so, then a career in pet sitting may be just right for you. In this first lesson, you’ll discover what pet sitters do, what the many benefits are, and how to determine if there’s a strong market for this business in your area. The good news is, you don’t need lots of money to get started—your love for animals, your strong sense of responsibility, and the knowledge and skills you’ll learn in this course will take you far!

Caring for Dogs

In this lesson, you’ll find out how to care for dogs. You’ll see that feeding is more than just putting food in a bowl as you discover how to determine food and water quantities for the dogs you care for. You’ll also learn about some of the ways to help Spot get the exercise he needs without overdoing. We’ll examine the dog’s vital signs—the signposts to health—and review specific conditions dogs sometimes develop, so you’ll always be able to assess the overall health of your canine clients. Finally, we’ll consider two emergency situations that can mean the difference between life and death for a dog and outline what to do if they arise.

Caring for Cats

In this lesson, you’ll gain an understanding of all the ways that cats are not just little dogs. You’ll see that feline nutritional requirements are unique, and you’ll explore the latest guidelines for ensuring that cats get the nutrition they need. From hair balls and abscesses to more serious conditions, such as thromboembolism and urinary blockages, we’ll examine the particular health concerns you’ll need to be aware of as you care for cats. You’ll learn how to identify these diseases as well as others and evaluate a cat’s vital signs so that you can be alert to emergency situations.

Canine and Feline Behavior

Can you tell a timid dog that’s smiling from an aggressive one that’s baring his teeth? What would cause a cat to use your sofa for a litter box? In this lesson, you’ll gain insights into how dogs and cats think. You’ll gather quick tips on how to protect yourself when working with aggressive cats and dogs and also learn strategies for dealing with common feline and canine behavioral issues you’ll encounter as you care for them.

Pet First Aid and Emergencies

In this lesson, you’ll learn how to recognize and deal with emergencies that can arise in your role as a pet sitter. You’ll delve into what to do with a bleeding pet or if one of your pets in care has an allergic reaction or experiences shock. You’ll find out what to do with conditions such as vomiting and diarrhea, foreign bodies, and eye problems, and what to do during the birthing process. Then we’ll cover poisoning and examine common toxins that pets may encounter. Finally, you’ll learn how to respond to emergencies with a review of how to do CPR in pets and what to include in a first aid kit.

The First Meeting, Finances, and Organizing Yourself

Have you ever gone into an interview totally unprepared for what happened? Did you make a poor impression? This will never happen to you in pet sitting! In this lesson, you’ll find out how to make the best impression to a new client—what to say and how to act. You’ll also consider how to assess the impression prospective clients are making on you—and how to refuse a client. Next, you’ll gain an appreciation of how much you can earn and how many calls you can do in a day. Lastly, we’ll look at how to get organized so you can get the most out of your new business.

Servicing Clients and Home Visits

In this lesson, you get right into the thick of your new career by finding out what to do during the home visit. You’ll learn about what kind of information to get from your clients in advance and how to assess their needs based on the kind of services they request. Next, you’ll explore all the elements of a home visit, from managing keys and alarm systems to feeding, exercise, and everything you need to do to keep the pets healthy and happy day to day. Finally, we’ll get a first look at some of the little extra things you can do to offer the kind of service that keeps your clients coming back for more.

Sticky Situations and Medicating Pets

What happens when a pet you're caring for gets lost? What if the animal needs expensive veterinary care? Will you be stuck with the bill? In this lesson, you'll learn to cope with some of those sticky situations that pet sitters occasionally run into on the job. This includes losing a pet, the sudden death of a pet, as well as handling medical emergencies. You'll also learn how to handle some literally sticky situations—such as how to administer injections, eye and ear drops, and other kinds of medication.

How to Market Your Pet Sitting Business

There are countless ways to get clients to call you and book your services. In this lesson, you’ll discover the different tools and techniques you can use to build your clientele. You’ll start with basic marketing materials, and see how to exude a professional image through business cards and brochures. Then, we'll delve into advertising, and consider whether paid advertisements are worth the money. We'll also discuss how to use things like press releases and social media to get free publicity, and whether joining professional organizations can boost your business. Finally, we'll explore ways to establish and deepen your relationship with clients once you've caught their attention—from how to handle that first phone call to special things you can do to keep clients happy and loyal.

How to Set up a Business

At this point, you've developed the skills and knowledge to be a successful pet sitter. But how do you set up shop? In this lesson, you’ll see how to establish your business, including both your actual office and the legal structures you have to have in place to keep your venture stable. You’ll learn about the licenses you'll need and get a good sense of why contracts with customers are so important. You’ll appreciate the different types of insurance, both for the business and you personally. Finally, you’ll learn the ins and outs of employees—when to hire them and what they cost.

Accounting, Money Management, and the Business Plan

Time to hit the books—the financial books, that is. In this lesson, you’ll delve into the world of accounting so you can see where your business is heading financially. You’ll find out how to determine start-up costs as well as the ongoing costs of running a pet sitting business. You’ll also come face to face with the necessity of getting your bills paid, and get some suggestions to ensure your clients pay in a timely fashion. Finally, we'll explore the importance of writing a business plan to set a road map for success and help you convince lenders that your new business is a solid investment.

Expanding the Business for Fun and Profit

You’ll discover that pet sitting doesn’t have to be just feeding and watering the cat or dog. As a pet sitter, you are perfectly positioned to add other services. This can include grooming for the animals you look after, cutting their nails, and brushing their teeth. Then there are services such as dog walking, puppy care and training, pet taxi, home sitting, and even poop scooping. You’ll also learn that there are other species to look after, each requiring their own expertise.

Course 6 - Certificate in Creating a Successful Business Plan Online Course

There are 12 units of study

A Strategy for Success

In this first lesson, as you take that first step along your entrepreneurial path, you'll meet your instructor and learn about her childhood, growing up in ChocolateTown USA. You'll meet several leading entrepreneurs and determine if you have similar passions and skill sets. And, you'll discover that business plans are not just for funding your dream, but for guiding it along the path to success (as you choose to define it).

Defining Your Business

Today, you'll start to mold your business. You'll develop a vision and a mission for your enterprise. You'll define and refine your product or service, and you'll uncover your niche. This is the fun part of the journey—your only limitation is your imagination!

The Role of the Customer

We'll focus on the customer in this lesson. Today's successful companies focus not on the products and services that they offer, but on the customers that they serve—on many levels. Together, we'll position your company to be customer-centric. And, you'll learn how to move that customer from satisfied to loyal (and perhaps even an advocate for your business).

Structuring Your Organization

In this lesson, you'll structure your organization so it's in the best position to provide your product or service to your targeted customers. I'll help you create a board of experts to guide you along your journey. You'll discover the role that change plays in your entrepreneurial evolution. Change is good—it shows that you're thinking!

The Marketing Plan

Today, we’ll explore the plan within the plan—the marketing section of your business plan. We'll lay the foundation for your marketing efforts and we'll define sales and marketing (there is a difference!). We'll also explore the features and benefits of your product or service, and we'll begin the ongoing task of market research. This is where you can differentiate your product or service from that of your competition.

The Competition

For today's lesson, we'll explore three separate areas of marketing. First, you'll learn about your competitors so that you can better position yourself and discover just how solid your business ideas are. We'll discuss one of the most difficult issues of new business—pricing. Finally, we become the SWOT team—analyzing strengths, weaknesses, opportunities, and threats.

Marketing in Action

Today, you'll join a panel of outstanding marketing, public relations, and graphics experts who are also entrepreneurs and believe in the power of networking. We'll explore graphic design, logos, image, public relations, and guerrilla marketing. And you'll also discover marketing in action in this lesson.

Operations, Manufacturing, and a Surprise!

Today, we'll start by hearing Alice in Wonderland explain to the Mad Hatter that, in a topsy-turvy world, it seems like (you) have to do something wrong first, in order to learn from what not to do. And then, by not doing what (you're) not supposed to do, perhaps (you'll) be right. But (you'd) rather be right the first time, wouldn't you? Confused? We'll tackle manufacturing and operations concerns in this not-so-topsy-turvy lesson.

Understanding the Finance Section (Part I)

In this lesson, you'll learn that both successes and failures can be tremendous teachers—but you'll have to apply those lessons learned to other life or business ventures. For today's lesson, we'll take a bird's eye view of the financial section of a business plan. We'll also briefly explore the capital equipment list, the balance sheet, and break-even analysis.

Understanding the Finance Section (Part II)

In this lesson, we'll discuss three additional financial components of the plan. We'll explore the projected income statement (always a fun area!), cash flow, and historical financial records. Be sure to take some time to explore the Supplemental Links area (in this lesson and in all the others) for outstanding online resources.

Financing Your Business

Today, we'll continue our focus on money, but from a different perspective than in the previous two lessons. We'll focus on funding and financing opportunities, and by the end of this lesson, you should have a better understanding of financing. You'll also find out where to locate traditional (and not so traditional) sources of funding.

The Final Document

In our final lesson, you'll end one journey while beginning another. First, you'll write an outstanding executive summary. We'll discuss a few important document formatting tips, and you'll learn what supporting documents you should add to your final business plan. You now hold all the keys to the doors along your entrepreneurial path. Journey well!

Course 7 - Certificate in Managing Customer Service Online Course

There are 12 units of study

Winning Customer Service

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers Revealed

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

Customer Expectations

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

Customer Service: Why Do I?

A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

The Decline (and Revival) of Customer Service

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Moving Forward With The Four P's

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

Traits of Outstanding Customer Reps

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

Measuring Customer Service

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Customer Service Communication

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Helping Upset Customers

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Motivating Your Team Part I

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

Motivating Your Team Part II

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Course 8 - Certificate in Mastering Business Fundamentals Online Course

There are 12 units of study

The Basics of Strategic Planning

In our first lesson, you'll learn the ins and outs of strategic planning. You'll find out why you need to define your business in terms of the customer and why you must have the right ingredients in place to meet customer demands. We'll discuss how environmental factors, such as technology and economics, shape your company. You'll also see how the internal environment determines how well your organization responds to opportunities and threats.

Strategic Plan Implementation

I believe strongly in the phrase, "Plan your work and work your plan" because it has great applicability to strategic planning. We'll begin this lesson by discussing the elements you must use to effectively implement your strategic plan. We'll study vision statements, move on to purpose and mission statements, and discuss goals, objectives, strategies, policies, and procedures. Next, we'll focus on company culture and you'll find out why planning is beneficial. Finally, we'll look at the major strategic choices that you can choose from, ranging from core business focus to insolvency.

Organizational Concepts

Organizing is a critical topic that many companies struggle with. Once you have a good idea of how to develop and implement a strategic plan, you need to take the next step. In this lesson, we'll discuss how to organize resources so employees can perform job duties and relate to one another in the most effective way possible. I'll share the purpose of organization and present several coordinating principles, including authority, power, and span of control. We'll also spend time exploring the staffing function and evaluate the elements—recruitment, selection, appraisal, and development—and study six different forms of organizational charts.

Motivation, Leadership, and Control

Today we'll discuss three key management principles: motivation, leadership, and control. Motivation and leadership, as compared to control, represent a more subtle side of business. While control focuses on concrete things such as analysis and procedures, motivation and leadership rely on less tangible factors. We'll begin the lesson by defining motivation, exploring four theories of motivation, and then moving into leadership. You'll learn about the types of leadership and see how delegation and empowerment differs. We'll finish up by investigating control and learning how to effectively use three different control processes.

Overview of Accounting

In this lesson and the next four to follow, I'll help you increase your mastery of financial fundamentals. It's important that you increase your readiness to use financial information to identify and understand problems and opportunities, and also make decisions. We'll discuss the elements of the general ledger, explore a few key accounting terms, contrast accounting and bookkeeping, and investigate the different types of accounting. You'll learn about vital accounting concepts, such as the accounting equation, debits and credits, and the cost principle.

Statements and Cash Flow

Now that you have the basics of accounting safely under your belt, it's time to start looking at how to apply financial information. We'll start off by reviewing two financial statements that you find at nearly every organization—the balance sheet and the income statement. Without these two documents, it's impossible to determine how a firm is performing. After we cover the balance sheet and the income statement, you'll learn how to account for inventories and understand about the significance of cash flow. I'll explain why sound cash management helps any company stay on the right path.

Cost Concepts

Cost is the price you pay to acquire, maintain, produce, or use materials or services. Since most firms account for their operations at cost, it's essential that you understand how costs are determined and used. In today's lesson, we'll discuss the nature of discretionary, relevant, sunk, and variable costs, and many more. You'll also discover how managerial accounting differs from financial accounting.

Financial Planning and Investing

The largest investment that many businesses make is in their land and buildings. Firms also make smaller, more frequent investment decisions for items such as equipment and fixture purchase and replacement. Today you'll learn about the different types of investment decision-making models, including average rate of return (ARR), payback period, discounted cash flow (DCF), net present value (NPV), and internal rate of return (IRR). We'll also examine the nuts and bolts of financial planning.

Budgeting

In our last lesson about financial matters, we'll wrap things up by examining budgeting. In order to be successful and make meaningful decisions about the future, you must look ahead. One way to do this is by preparing budgets. Accounting, as a major organizational function, supports a number of different types of budgets. I'll show you how to use the major budgets, including the department administration budget (also known as an expense budget), the production materials budget, the maintenance, repair and operating (MRO) budget, the capital budget, and zero-based budgeting.

Performance Measurements

Today we'll examine performance measurements as a way to keep track of progress. Studies reveal that if you don't measure a process, you can’t properly manage it. We'll begin the lesson with a discussion on how human nature affects performance measurements. You'll learn about the attributes of effective performance measurements and see how traditional and progressive performance measurements differ.

Business Law and Contracts

The topic for this lesson is business law. Our objective is to help you develop a good overview of business law and also learn about some important concepts, such as the principal-agency relationship and the basics of contracts. We'll begin by talking about the nature of laws, move on to explore the basics of a legal system, and then discuss the essence of commercial law.

Forms of Organization, Politics, and Ethics

Now that you have a basic understanding of business law, we'll take a look at the four most popular organizational forms: sole proprietorship, general partnership, limited partnership, and corporation. We'll spend some time in our final lesson talking about organization politics. Wherever people work together, you'll find politics. We'll go over "good" and "bad" politics and discuss how ethics relates to politics.

Course 9 - Certificate in Listen to Your Heart, and Success Will Follow Online Course

There are 12 units of study

Introduction of Listen To Your Heart and Success Will Follow Concepts

This lesson is an introduction into the concept that you can take control of your life and reinvent a lifestyle that's more enjoyable, balanced, and productive. Today you'll get a taste of the powerful tools, strategies, systems, and solutions in this course that will help guide you toward discovering, creating, and implementing your heartfelt desires. This will be your inspiration to begin creating a life you'll love!

Key #1: Accept That You Must Let Go Of Your Past

In this lesson, we'll address the first key toward happiness, which is letting go of the past. We'll discuss how to accept change and turn it into an opportunity by learning how to take control of your life. You'll learn strategies for how to cope with the stress and anxiety that change brings, and we'll go over some tips you can use to guide you in establishing new boundaries and how to honor them.

Key #2: Take A Close Look At Your Previous Endeavors

In this lesson, we'll be examining what choices you've made in the past, particularly in regard to lifestyle, relationships, and career. You'll evaluate these choices and see what worked, what didn't work, and what you would like to have happened.

Key #3: Get To Know Yourself Really Well

This lesson could be a turning point for you because it's all about getting to know yourself really well. Once you can get clear about who you are (your skills, aptitudes, gifts, talents, passions, desires, needs, and values), you'll be able to strengthen your personal foundation and thus design a high-quality life.

Key #4: Align Your Head With Your Heart

In this lesson, you'll begin finding your way to a place where your head is in harmony with your heart. This place is built upon the solid foundation of your values, special skills, and unique gifts. Today, we'll tap into your imagination faculties to start creating whatever your heart desires. You'll discover how to separate yourself from the "mind-stuff" that keeps you blocked from achieving your dreams.

How To Get What You Really Want

This lesson is about goal setting. Many people have goals but aren't able to manifest them. There's a good reason for that, and today you'll learn what you need to do achieve your goals and them into realities. You deserve to be happy in all areas of your life, and this lesson is the next step in getting there!

Key #5: Enjoy the Journey

In this lesson, we'll explore some tools and strategies you can use to help overcome your fears. Although being fearful is natural, it can also be debilitating. Fear causes many people to live lives they wish they weren't living. By the time, you finish this lesson, you'll understand how to keep fear from preventing you from designing your life to be everything you want it to be.

Build A Community That Supports Your Well-Being

Each of us longs for a heartfelt kind of connection that gives us a sense of belonging—a desire to be seen and heard by others, to know that we matter, to know that someone is on our side, and to feel a connection that touches the heart and makes us feel grateful for someone's presence. In this lesson, we'll focus on the idea that the people you spend time with need to support your well-being.

Life 101 - Suggestions for a Happier Life

"Lighten up!" That's what this lesson is all about. We're all becoming too serious. When was the last time you had a really good laugh? When was the last time you laughed at yourself? Today, we'll discuss the importance of humor. We'll go over the steps to reducing the frustrations that develop from too much stress. We'll talk about the value of meditation, time management, and how to create your own health team.

We're All Self-Employed

In today's lesson, we'll talk about the key to working happily. It's also the key to becoming a more valued employee. An important concept to accept is that we're all really self-employed—we're all responsible for our own personal development. This lesson will guide you toward achieving new skills that will help you rise above the pack.

When Change is Inevitable

Sometimes you need to find a new job in order to be happy. If this is your situation, there are some things you can do to make the process more effective and increase the possibility you'll find the work you want. Once you've completed the exercises in this class and you've spent some time reflecting about what you really want from your work, you're ready to take a proactive approach to finding the ideal job. This lesson will assist you in this process.

Your New Life

By taking this course, you'll be setting in motion a new way of living. You'll start to notice that the quality of your life improves dramatically as you spend your time and energy on what really matters to you. Your confidence will increase, peace of mind will take over, and you'll feel empowered to live life on your own terms. This lesson will inspire you to get started now and live the life you were meant to be living!

Course 10 - Certificate in Marketing Your Business on the Internet Online Course

There are 12 units of study

Businesses on the Web
With millions of pages already on the Web and more posted online every day, getting your Web site noticed isn’t easy. When students ask me what they can do to increase traffic to their sites, I encourage them to learn all they can about Internet marketing. In this lesson, you’ll receive a brief introduction to the Internet, learn the difference between e-commerce and e-business, and explore different types of business sites on the Web.

Web Presence
The terms "Web site" and "Web presence" can be used interchangeably, but there's a subtle difference. In this lesson, you’ll learn how to establish a Web presence. In order to do that, you’ll need to understand your goals and your customers’ needs and interests, accurately identify your target audience, and establish a market position that makes you stand out from the crowd. We'll go over how to do all of that in this lesson. 

Domain Names and Search Engines
In today's lesson, you’ll discover the importance of selecting the right domain name for your site. You’ll also find out how search engines work. And you’ll understand how you can use what you learn to drive visitors to your Web site. 

Web Site Optimization
High-quality content will keep visitors at your site longer and encourage them to return more often. In this lesson, you’ll learn the importance of helpful, informative, educational, entertaining, or useful content. You’ll also discover how search engines use the following factors to determine ranking in response to a query—text viewable on the screen, code not viewable on the screen, and external factors. 

The Internet's Impact on the Marketing Mix (4 P's)
In this lesson, you’ll discover the elements that make up "The Marketing Mix"—the four Ps. You’ll learn how the elements of product, price, place, and promotion relate to each other and to your target audience.

Web Analytics
Today, you’ll learn how to develop a message that will cause the members of your target audience to take the action you want. And you’ll become acquainted with online strategies you can use to advertise your Web site, products, and services. 

Online Advertising
Today you'll learn how to develop ads that inspire your target audience to take the action you want. And you'll understand how to advertise your web site using search engine (PPC) advertising, banner advertising, and more. 

E-mail Marketing
In spite of the growing number of junk e-mail messages filling in-boxes, e-mail is a thriving medium. So it’s important to understand how you can use e-mail marketing to keep current customers and acquire new ones. In today's lesson, we’ll examine ways that you can use e-mail to promote your business. 

Creating Site Stickiness Through Content
If you want visitors to spend more than 30 seconds at your Web site, you'll need to make it interesting, entertaining, and informative. The factor that causes visitors to spend more time at your site is called "stickiness." In this lesson, you’ll learn the advantages of building a sticky site. You’ll also learn how to use content to make your Web site sticky. 

Creating Site Stickiness Through Community
In the previous lesson, you learned to build site stickiness through the use of content. In this lesson, you’ll learn to build site stickiness through community. You’ll also become acquainted with synchronous and asynchronous tools you can use to develop a community experience for your visitors.

Creating Site Stickiness Through Commerce
The last element you can use to build site stickiness is commerce—in this case, e-commerce. You’ll learn how to use commerce to keep visitors at your site longer and return more often. In this lesson, you’ll become acquainted with technology you can use to create an online store, including online catalogs, shopping cart software, and online payment systems. 

Completing Your Internet Marketing Plan
In our final lesson, you’ll have the opportunity to pull together all of the information you gathered during this course to complete an Internet marketing plan. To help you do this, I’ll provide you with an Internet marketing plan checklist and samples of the following documents: Internet marketing plan outline, a calendar, and a budget spreadsheet. You'll want to use this opportunity to complete an Internet marketing plan that you can use to promote your business.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Becoming a Veterinary Assistant, Becoming a Veterinary Assist II, Becoming a Veterinary Assistant II: Canine 2, Becoming a Veterinary Assistant III: Practical Skills, Starting A Pet Minding Business, Creating a Successful Business Plan, Managing Customer Service, Mastering Business Fundamentals, Listen to Your Heart, & Success Will Follow and Marketing Your Business on the Internet in this Bundle

1. Becoming a Veterinary Assistant: Get All the Information You Need to Prepare for Veterinary Work

Do you love animals? Have you ever thought about a career as a veterinary assistant? This course, taught by a practicing veterinarian and college instructor, will give you the information you need to prepare for work in veterinary hospitals.

What vaccinations do cats and dogs really need and how often should they be given? What is the best way to control fleas? What do you do if your dog has a cut? What is the best way to deal with an emergency situation involving a pet? This course will answer all these questions and more.

You'll learn about pet nutrition and a variety of health and safety issues. You’ll understand how to treat and prevent parasites, including roundworms and heartworms. You’ll even learn the facts of life, as it pertains to dogs and cats.

You'll explore current thoughts on spaying and neutering, and how to deal with the very emotional issues of euthanasia, pet loss, and how best to assist clients in a time of need.

Special lessons will target specific aspects of veterinary assistant duties. Did you know that a veterinary assistant needs to dispense medications just like a pharmacist? You’ll learn how to interpret medical prescriptions that look like Greek scribbles to the untrained eye.

You'll also understand the hazards of working in a veterinary setting so that you can protect yourself from x-ray exposure, infections carried by animals, and potential damage from teeth and claws.

Veterinary hospitals are small businesses, not just places of medicine, so you will also gain a complete understanding of their economics - how income is generated and where it goes. You will also explore marketing and communication because they are essential factors in making a business successful.

Even if you are already employed in a veterinary hospital, you will find this course invaluable in helping you understand the reasoning behind decisions and recommendations made by veterinarians. And if you're a pet owner, this course will help you better assess the quality of veterinary care your pets receive.

2. Becoming a Veterinary Assist II: Learn the principles of sound dog breeding

This course is the definitive guide to the principles of sound dog breeding. If you're a veterinary assistant or preparing to become one, this course will help you understand the essential facts so you can knowledgeably converse with clients on the complexities of canine reproduction.

3. Becoming a Veterinary Assistant II: Canine 2: Learn the Principles of Sound Dog Breeding

This course is the definitive guide to the principles of sound dog breeding. If you're a veterinary assistant or preparing to become one, this course will help you understand the essential facts so you can knowledgeably converse with clients on the complexities of canine reproduction.

Candidates for a breeding program need to be assessed not only for conformation, but also for health. They need a thorough reproductive examination and they should be screened for hereditary conditions such as hip dysplasia and eye diseases. Once selected, individual dogs are prepared for breeding with the help of proper nutrition, good parasite control, and appropriate vaccination programs.

By studying the hormonal cycle of the female dog in depth, the optimal time for breeding, for both natural mating and artificial insemination, can be identified. When a female fails to conceive, it is important to understand the potential causes. She may be suffering from infertility, but so may the male dog. You'll find out why

4. Becoming a Veterinary Assistant III: Practical Skills: Learn the practical skills you'll need to be a valuable veterinary assistant or educated pet owner

Taught by a practicing veterinarian, this course is the third installment in our "Become a Veterinary Assistant" series.

Please join us as we explore all the many duties that a veterinary assistant typically performs. Through instruction and demonstration, you'll learn how to safely restrain an animal for blood tests, urine collection, and injections. Then you'll find out how to obtain blood samples, which needles to use for which patient, where the best anatomical sites for collecting blood are located, and how to catheterize a bladder.

We'll also review the basics of blood and urine interpretation so you'll come to understand how veterinarians diagnose various conditions.

You'll gain a throughout understanding of examination room procedures, including disinfecting, prepping, and taking a patient's TPR (temperature, pulse, and respiration).

Other handy skills we'll cover include expressing anal glands, bathing, cleaning ears, giving medication, establishing the sex of a young kitten, puppy, or bunny, determining age, and trimming nails.

Throughout the course, you'll benefit from videos that demonstrate many of these procedures and techniques, as well as state-of-the-art interactive graphics. It's as close as you can get to actually being right there in the veterinarian's office!

5. Starting A Pet Minding Business: This Will Help You Gain Knowledge on How to Become a Professional Pet Business Owner

In this course, you’ll master the essentials of running a cat and dog sitting business. You’ll begin with pet care, including nutrition, exercise, first aid, and identification of common diseases. You’ll learn the basics of first aid and find out how to administer pills, liquid medications, and injections to an uncooperative cat or dog.

Next, you’ll discover how to handle home visits and impress your potential clients. You’ll also explore sticky situations that can arise, such as lost pets, pets that die unexpectedly, and pets that need immediate veterinary care.

In addition, you’ll delve into finances and explore start-up costs, accounting, fee-setting, business plans, and low-cost marketing. You’ll find out how to obtain required insurance, hire employees as your business expands, and entice financial institutions to loan you money.

To complete the picture, you’ll identify many opportunities for expanding your pet sitting services. Is a dog-walking service right for you? Can you train puppies? Do you want to look after other animals, including horses?

By the end of this course, you’ll have all the knowledge you need to become a professional pet sitter. In addition, you’ll see how your pet sitting business can grow to continually challenge and satisfy you.

6. Creating a Successful Business Plan: Turn Your Business Ideas Into a Solid Plan for Financing and Long-term Success

Committing your idea to paper in the form of a business plan not only increases your chances of obtaining financing, but also in keeping your business strategically focused.

With the support of your instructor and a network of like-minded students, you'll work through all of the major components of writing a business plan and emerge with your first draft in hand. And most importantly, you will have completed the first and most difficult step on the path to small business success.

7. Managing Customer Service: Learn How to Communicate more Clearly and Effectively with the Customers

You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks with this Certificate in Managing Customer Service Online Course.

8. Mastering Business Fundamentals: Master the Fundamentals of Accounting

You'll learn about various organizational structures and determine how to use leadership, motivation, and control for maximum impact. You'll understand how successful organizations use performance measurements to stay on track.

You'll also master the fundamentals of accounting and increase your knowledge about key financial terms, cash flow management, financial statements, and cost control. You'll learn the difference between financial and cost accounting.

You'll discover various financial investment models and you'll learn the basics of financial planning and budgeting methods. You'll even gain an understanding of the basic principles of business law, contracts, and the principal-agency relationship. And you'll explore the forms of business organization and learn about ethics and organizational politics.

PMBOK® Guide, PMI®, PMP®, CAPM®, and the PMI R.E.P. logo are either marks or registered marks of the Project Management Institute, Inc.

9. Listen to Your Heart, and Success Will Follow: Develop Your Interests and Skills To Be Successful

Intelligently facilitated and fast-paced, Listen to Your Heart, and Success Will Follow will help you enjoy the rewards that come from doing what really makes you happy!

Your instructor and a caring community of students will help you begin designing a life that really works for you. With a complete understanding of your own interests, values, needs and abilities, you'll learn how you can use work to express yourself and share your interests and talents. Your every day will be filled with joy and inspiration, and a greater depth of meaning will be added to everything you do. This Certificate in Listen to Your Heart, and Success Will Follow Online Course is skillfully crafted to weave experiential learning with the conceptual presentation, giving you time to experience, understand, and implement each new strategy as it is introduced.

10. Marketing Your Business on the Internet: Learn to Think Strategically About Marketing

Throughout this Certificate in Marketing Your Business on the Internet Online Course, you'll learn to think strategically about marketing your website, products, and services using Internet technologies. You'll explore how to use an Internet marketing checklist and other tools and materials to develop a sound online business strategy. Before you know it, you'll have the skills and knowledge you need to develop a winning Internet marketing plan for your own business.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  2. Instructors lead each course and you will be able to interact with them and ask questions
  3. You can study from home or at work at your own pace in your own time
  4. You can download printer friendly course material or save for viewing off line
  5. You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete each course receive a certificate of completion per course, with a passing score (for the online assessment) and will be issued a certificate via email.

The Ultimate Veterinary Assistant Online 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Becoming a Veterinary Assistant Online Course

There are 12 units of study

History of Veterinary Practice and Dog and Cat Reproduction

In our first lesson, we'll start way back at the beginning—you'll learn how ancient veterinary medicine evolved into the modern-day practice that you're accustomed to. You'll also learn why a veterinary assistant is just as important to the success of the practice as the veterinarian. In the second component of this lesson, you'll learn all about dog and cat reproduction. You'll learn the normal hormonal cycles and breeding times, and then delve into the benefits of sterilization.

 Vaccinology for Dogs and Cats

In this lesson, you'll learn how vaccines protect against disease. And just as important, you'll learn why they sometimes fail. We'll take a close look at how often vaccines should be given, why they may be ill-advised, and why vaccinosis is so controversial.

 Parasites Infesting Pets and People

Today, we'll talk about the importance of parasites that can infest both pets and people. You'll see the worms that live in the intestines, and also get acquainted with heartworm, a nasty guy that lives in the arteries. We'll explore how parasites infect people, what they do, and how to prevent their invasion.

How to Pick the Best Food for Your Pet; Prescription Diets

Have you ever wondered how to pick the best food for your pet? This lesson will give you the tools to make the right decision, and how best to pass the information on to your clients. We'll also talk about the role of prescription diets in pet health.

Euthanasia: The Procedure, How to Help Clients, and Assisting Children with Pet Loss

This will certainly be the most emotional lesson in the entire course. The topic is euthanasia, and we'll look at it from the perspectives of both the client and the hospital employee. We'll explore the stages of grief that everyone goes through after a loss. You'll also see what the procedure entails, how to help a grieving client, and tools for assisting children with pet loss.

Workplace Safety and Veterinary Hospital Economics

In this lesson, you'll learn why a veterinary hospital can be a dangerous place. You'll see how X-rays, anesthetics, and certain drugs can harm you. You'll finish this lesson with Economics 101, a glimpse into the cash flow of a typical veterinary hospital.

Pet First Aid and Cardiopulmonary Resuscitation

This lesson will help you in a crisis. Designed like a short course in human first aid, this lesson will help you cope with almost any emergency, and we'll discuss ways that some emergencies can be prevented. There's even a segment on cardiopulmonary resuscitation, dog and cat style!

External Parasites of Pets, Including the Flea

What is the most important parasite affecting our pets? If you answered the flea, you're right. In this lesson, you'll learn all about this parasite. You'll hear about other crawling parasites that also live on or in the skin (mange) and how they can be managed.

Confidentiality and Grievances, Client Communications, and Client Education

Did you know that as a hospital employee, any advice you give could end up in a lawsuit? You'll find out how to handle these situations and, related to this, how to maintain client confidentiality. You'll round off your study on client communications with an introduction to client education programs.

As soon as you're hired as a veterinary assistant, you'll be helping to prepare prescriptions. In this lesson, you'll find out how to do this correctly. You'll also learn about your role in keeping accurate medical records. We'll end the lesson with a short course on marketing, taking a close look at some of the best tools you can use to keep old clients and attract new ones.

Medical Records and Prescriptions

Review hospital records and how to handle them. Learn how to prepare a prescription and become familiar with the different medications used in veterinary hospitals.

Alternative Therapies in Veterinary Medicine    

This lesson is the most cutting edge: Here, you'll learn all about alternative therapies that some veterinarians are applying in their practices, including acupuncture, homeopathy, herbs, and chiropractic care. And when it comes to pet food, is commercial, home-cooked, or raw the best choice? We'll examine the plusses and minuses of each possible diet.

Behavior Counseling for Puppies and Kittens and Putting It All Together in a Health Plan

In our last lesson, we'll take a close look at animal behavior. You'll delve into how best to train puppies and kittens, and more importantly, how to share the information with your clients. At the end of the course, you'll see how everything you've learned can be put together for a comprehensive health plan covering everything from behavior, vaccinations, and nutrition to castration, euthanasia, and alternative therapies.

Course 2 - Certificate in Becoming a Veterinary Assist II Online Course

There are 12 units of study

Prebreeding Assessment and Management

In our first lesson, you'll learn how to select parents for your breeding program by using blood tests, radiographs, and physical examinations. I'll give you a primer on genetic disease and then finish by telling you all about management of the breeding pair, specifically vaccinations, deworming, and nutrition.

Female Reproductive Anatomy and Disorders

How well do you know the female dog's anatomy? Besides learning the difference between the uterus and the oviducts, we'll look at the physical abnormalities that plague the female dog. You'll also find out how to diagnose infections and how those infections can impact fertility.

Male Reproductive Anatomy and Disorders

Today, we'll turn our attention to the male dog. He's a far more important contributor to the gene pool than the female. We'll delve into reproductive diseases that strike the male, such as cryptorchidism and Brucellosis, and conclude with a look at maladies such as testicular and prostatic disease that strike the geriatric male.

The Reproductive Cycle and When to Breed

When is the right time to breed a female dog? Though this is a simple question, the answer eludes many people. Today, we'll examine the reproductive (estrous) cycle of the female. You'll discover myriad ways to pinpoint the most productive time to breed.

Natural Breeding and Artificial Insemination

In this lesson, we'll explore two methods of breeding—natural and artificial. You'll be able to tell when there are problems with natural mating. When we look at artificial insemination, you have to know how to collect and evaluate semen to ensure the male is fertile. We'll cover how to do this as well as techniques for insemination.

Reasons for Female Infertility-Uterine and Ovarian Disorders

By now, the female has been bred and you expect a pregnancy. Unfortunately, this doesn't happen every time. In today's lesson, we'll focus on reasons for infertility in the female, such as pyometra and cystic endometrial hyperplasia.

Reasons for Female Infertility-Effects of Abnormal Estrous Cycles

We'll now turn our attention to the hormonal fluctuations that influence fertility. We'll examine silent heats, persistent estrus, and a variety of other abnormalities. We'll even go over a few problems with sexual behavior.

Reasons for Male Infertility

In this lesson, we'll review some of the important reasons for male infertility. You'll begin by finding out why the male may not want to mate, such as having arthritis in his spine. Next, we'll look at semen production and the negative effects of such things as prostate infections. We'll conclude the lesson with a review of a male reproductive examination.

Pregnancy Diagnosis and Care of the Pregnant Bitch

Assuming everything has gone right, you now have a pregnant dog and you have to take care of her. What should she be fed? Should she be vaccinated? What diseases could strike her during this time? We'll look at two specific examples you need to watch for—diabetes and pregnancy toxemia.

Whelping-Normal and Assisted (including cesarean)

Finally, it's puppy time! In today's lesson, you'll learn what to expect during whelping. You'll know what's normal and when to suspect complications. Of course, our lesson wouldn't be complete without examining how to solve a whelping problem. You'll learn what you can do and how a caesarean is done.

Postpartum Disease

Many people breathe a sigh of relief once the puppies are born, but for some dogs, this is when the problems really begin. Today's topic is postpartum disease. These diseases include mastitis, metritis, and hypocalcemia—a condition where the blood calcium drops to dangerous levels

Neonatal Care-Birth to Six Months

This final lesson is all about puppies. We'll look at the importance of the first drink of milk. You'll find out how to evaluate if they're getting enough food, and what to do if they aren't. We'll also look at how to keep them warm so they aren't chilled. And we'll conclude this lesson and the course with an itinerary that shows you what to do for the first six months of a puppy's life.

Course 3 - Certificate in Becoming a Veterinary Assistant II: Canine 2 Online Course

There are 12 units of study

Prebreeding Assessment and Management
In our first lesson, you'll learn how to select parents for your breeding program by using blood tests, radiographs, and physical examinations. I'll give you a primer on genetic disease and then finish by telling you all about management of the breeding pair, specifically vaccinations, deworming, and nutrition.

Female Reproductive Anatomy and Disorders
How well do you know the female dog's anatomy? Besides learning the difference between the uterus and the oviducts, we'll look at the physical abnormalities that plague the female dog. You'll also find out how to diagnose infections and how those infections can impact fertility.

Male Reproductive Anatomy and Disorders
Today, we'll turn our attention to the male dog. He's a far more important contributor to the gene pool than the female. We'll delve into reproductive diseases that strike the male, such as cryptorchidism and Brucellosis, and conclude with a look at maladies such as testicular and prostatic disease that strike the geriatric male.

The Reproductive Cycle and When to Breed
When is the right time to breed a female dog? Though this is a simple question, the answer eludes many people. Today, we'll examine the reproductive (estrous) cycle of the female. You'll discover myriad ways to pinpoint the most productive time to breed.

Natural Breeding and Artificial Insemination
In this lesson, we'll explore two methods of breeding—natural and artificial. You'll be able to tell when there are problems with natural mating. When we look at artificial insemination, you have to know how to collect and evaluate semen to ensure the male is fertile. We'll cover how to do this as well as techniques for insemination.

Reasons for Female Infertility-Uterine and Ovarian Disorders
By now, the female has been bred and you expect a pregnancy. Unfortunately, this doesn't happen every time. In today's lesson, we'll focus on reasons for infertility in the female, such as pyometra and cystic endometrial hyperplasia.

Reasons for Female Infertility-Effects of Abnormal Estrous Cycles
We'll now turn our attention to the hormonal fluctuations that influence fertility. We'll examine silent heats, persistent estrus, and a variety of other abnormalities. We'll even go over a few problems with sexual behavior.

Reasons for Male Infertility
In this lesson, we'll review some of the important reasons for male infertility. You'll begin by finding out why the male may not want to mate, such as having arthritis in his spine. Next, we'll look at semen production and the negative effects of such things as prostate infections. We'll conclude the lesson with a review of a male reproductive examination.

Pregnancy Diagnosis and Care of the Pregnant Bitch
Assuming everything has gone right, you now have a pregnant dog and you have to take care of her. What should she be fed? Should she be vaccinated? What diseases could strike her during this time? We'll look at two specific examples you need to watch for—diabetes and pregnancy toxemia.

Whelping-Normal and Assisted (including cesarean)
Finally, it's puppy time! In today's lesson, you'll learn what to expect during whelping. You'll know what's normal and when to suspect complications. Of course, our lesson wouldn't be complete without examining how to solve a whelping problem. You'll learn what you can do and how a caesarean is done.

Postpartum Disease
Many people breathe a sigh of relief once the puppies are born, but for some dogs, this is when the problems really begin. Today's topic is postpartum disease. These diseases include mastitis, metritis, and hypocalcemia—a condition where the blood calcium drops to dangerous levels.

Neonatal Care-Birth to Six Months
This final lesson is all about puppies. We'll look at the importance of the first drink of milk. You'll find out how to evaluate if they're getting enough food, and what to do if they aren't. We'll also look at how to keep them warm so they aren't chilled. And we'll conclude this lesson and the course with an itinerary that shows you what to do for the first six months of a puppy's life.

Course 4 - Certificate in Becoming a Veterinary Assistant III: Practical Skills Online Course

There are 12 units of study

Basic Dog Restraints

We'll begin this course with a discussion about one of the basic duties of veterinary assistants—how to safely and securely hold animals. Proper restraint techniques are the keys to ensuring that you and the person performing a procedure are safe. In addition to learning those techniques, you'll find out how to assess a patient's body language, how to remove a dog from a cage, and how to use different equipment to control a patient.

 Basic Restraint Techniques

We focused on dogs in the last lesson. Today, we'll change the focus to cats. Their body language cues differ from a dog's, so how you handle them will change, too. You'll learn the "stretch," the "scruff," and the "kitty burrito" restraint techniques. Then, we'll examine how to restrain rabbits, birds, and other exotics.

Exams, Pilling, and Nails

Now it's time to learn how to put your new restraint skills to work. Nearly every day, a veterinary assistant will be asked to help restrain an animal for any number of reasons: blood collection, injections, and routine examinations to name a few. Other times, you'll have to conduct a physical exam, give medication, or trim nails. In this lesson, I'll provide you with videos as well as detailed, step-by-step instructions to help prepare you for these duties.

 Blood Collection

A blood tests is a vital way for veterinarians to determine what's wrong with a patient. So taking blood samples and having a working knowledge of an animal's circulatory system is key for a veterinary assistant. After a review of the circulatory system, we'll look at the most common sites for taking blood—jugular, cephalic, and saphenous veins. Then, we'll take a look at the equipment you'll be using (needles, syringes, and blood collection tubes).

 Blood Tests

Now that you have a blood sample, what can you do with it? In this lesson, we'll focus on the tests you might help to perform and explore how veterinarians diagnose diseases. Though there are thousands of diseases, a few important ones are anemia, diabetes, kidney disease, and liver failure. You'll quickly learn the difference between white blood cells and chemistries and how to do a PCV and blood smear.

 Urine Tests

All fluids tell a story. In this lesson, we'll look at urine and how to take samples. You could just put a bowl under a dog, of course, but there other methods that will help ensure that the sample remains uncontaminated. And just like when we talked about blood, we'll also look at the tests that you might help to perform on urine, and go over what duties you'll be responsible for.

 Surgeries

In this lesson, we'll move into the surgical suite. Although the veterinarian will do the surgery itself, she won't be able to do it alone. You may be asked to clip and scrub a patient for surgery. Other responsibilities could include preparing surgical packs, knowing the names of the surgical instruments, and cleaning and sterilizing those instruments properly. You'll also have a front row seat to a life-saving surgery that I performed on a little dog.

 Hygiene 101

While it's not the most glamorous of tasks, keeping anal sacs clear and anal glands healthy is a big part of basic health care for companion animals. I'll explain how to identify an impacted sac and show you two techniques you can use to remedy this condition. We'll also examine how to clean ears, administer medication, and provide a bath—all common responsibilities that you may be assigned as a veterinary assistant.

 Gender, Age, and Dosage Calculations

Suppose someone brings you a little kitten and wants to know if it's a boy or a girl. Can you do it? In this lesson, we'll look at how to identify the gender of kittens, puppies, and bunnies, as well as how to tell their age. Knowing the age of a patient is important when figuring out how much medication to give. So I've also included a segment on how to calculate doses of medication to help you figure out what and how much to give your patient.

 Exam Room Skills (TPR)

Now we'll move into the exam room. Yes, assistants have to know how to set up the room, but they can also play an important role in preparing the patients before the veterinarian sees them. In this lesson you'll learn about TPR—temperature, pulse, and respiration. We'll also discuss how to take a patient history, what to look for while performing the TPR, and how to identify dehydration.

 Radiology and Medical Terminology

Do you know metatarsals from metacarpals? How about ventral from dorsal? In this lesson, I'll give you a crash course in medial terminology and how to use it when taking radiographs. We'll also talk about how to read x-rays and go over why bones look white and lungs look dark. You'll discover how to train a dog so you can take a hip x-ray without sedation.

 Injections, Vaccines, and Worms

In this last lesson, we'll take a closer look at how to give injections (including vaccines) and how to diagnose one of the most common ailments that afflicts cats and dogs: worms. We'll discuss collection techniques, proper equipment, what to look for in a sample, and how to identify different types of worms. Finally, we'll wrap up with some of the more memorable cases I've dealt with during my years as a veterinarian. Maybe they'll inspire you to become a veterinarian yourself!

Course 5 - Certificate in Starting A Pet Minding Business Online Course

There are 12 units of study

Welcome to the World of Pet Sitting

Are you a bona fide animal fan? Do you love nothing more than a long walk with a furry friend? If so, then a career in pet sitting may be just right for you. In this first lesson, you’ll discover what pet sitters do, what the many benefits are, and how to determine if there’s a strong market for this business in your area. The good news is, you don’t need lots of money to get started—your love for animals, your strong sense of responsibility, and the knowledge and skills you’ll learn in this course will take you far!

Caring for Dogs

In this lesson, you’ll find out how to care for dogs. You’ll see that feeding is more than just putting food in a bowl as you discover how to determine food and water quantities for the dogs you care for. You’ll also learn about some of the ways to help Spot get the exercise he needs without overdoing. We’ll examine the dog’s vital signs—the signposts to health—and review specific conditions dogs sometimes develop, so you’ll always be able to assess the overall health of your canine clients. Finally, we’ll consider two emergency situations that can mean the difference between life and death for a dog and outline what to do if they arise.

Caring for Cats

In this lesson, you’ll gain an understanding of all the ways that cats are not just little dogs. You’ll see that feline nutritional requirements are unique, and you’ll explore the latest guidelines for ensuring that cats get the nutrition they need. From hair balls and abscesses to more serious conditions, such as thromboembolism and urinary blockages, we’ll examine the particular health concerns you’ll need to be aware of as you care for cats. You’ll learn how to identify these diseases as well as others and evaluate a cat’s vital signs so that you can be alert to emergency situations.

Canine and Feline Behavior

Can you tell a timid dog that’s smiling from an aggressive one that’s baring his teeth? What would cause a cat to use your sofa for a litter box? In this lesson, you’ll gain insights into how dogs and cats think. You’ll gather quick tips on how to protect yourself when working with aggressive cats and dogs and also learn strategies for dealing with common feline and canine behavioral issues you’ll encounter as you care for them.

Pet First Aid and Emergencies

In this lesson, you’ll learn how to recognize and deal with emergencies that can arise in your role as a pet sitter. You’ll delve into what to do with a bleeding pet or if one of your pets in care has an allergic reaction or experiences shock. You’ll find out what to do with conditions such as vomiting and diarrhea, foreign bodies, and eye problems, and what to do during the birthing process. Then we’ll cover poisoning and examine common toxins that pets may encounter. Finally, you’ll learn how to respond to emergencies with a review of how to do CPR in pets and what to include in a first aid kit.

The First Meeting, Finances, and Organizing Yourself

Have you ever gone into an interview totally unprepared for what happened? Did you make a poor impression? This will never happen to you in pet sitting! In this lesson, you’ll find out how to make the best impression to a new client—what to say and how to act. You’ll also consider how to assess the impression prospective clients are making on you—and how to refuse a client. Next, you’ll gain an appreciation of how much you can earn and how many calls you can do in a day. Lastly, we’ll look at how to get organized so you can get the most out of your new business.

Servicing Clients and Home Visits

In this lesson, you get right into the thick of your new career by finding out what to do during the home visit. You’ll learn about what kind of information to get from your clients in advance and how to assess their needs based on the kind of services they request. Next, you’ll explore all the elements of a home visit, from managing keys and alarm systems to feeding, exercise, and everything you need to do to keep the pets healthy and happy day to day. Finally, we’ll get a first look at some of the little extra things you can do to offer the kind of service that keeps your clients coming back for more.

Sticky Situations and Medicating Pets

What happens when a pet you're caring for gets lost? What if the animal needs expensive veterinary care? Will you be stuck with the bill? In this lesson, you'll learn to cope with some of those sticky situations that pet sitters occasionally run into on the job. This includes losing a pet, the sudden death of a pet, as well as handling medical emergencies. You'll also learn how to handle some literally sticky situations—such as how to administer injections, eye and ear drops, and other kinds of medication.

How to Market Your Pet Sitting Business

There are countless ways to get clients to call you and book your services. In this lesson, you’ll discover the different tools and techniques you can use to build your clientele. You’ll start with basic marketing materials, and see how to exude a professional image through business cards and brochures. Then, we'll delve into advertising, and consider whether paid advertisements are worth the money. We'll also discuss how to use things like press releases and social media to get free publicity, and whether joining professional organizations can boost your business. Finally, we'll explore ways to establish and deepen your relationship with clients once you've caught their attention—from how to handle that first phone call to special things you can do to keep clients happy and loyal.

How to Set up a Business

At this point, you've developed the skills and knowledge to be a successful pet sitter. But how do you set up shop? In this lesson, you’ll see how to establish your business, including both your actual office and the legal structures you have to have in place to keep your venture stable. You’ll learn about the licenses you'll need and get a good sense of why contracts with customers are so important. You’ll appreciate the different types of insurance, both for the business and you personally. Finally, you’ll learn the ins and outs of employees—when to hire them and what they cost.

Accounting, Money Management, and the Business Plan

Time to hit the books—the financial books, that is. In this lesson, you’ll delve into the world of accounting so you can see where your business is heading financially. You’ll find out how to determine start-up costs as well as the ongoing costs of running a pet sitting business. You’ll also come face to face with the necessity of getting your bills paid, and get some suggestions to ensure your clients pay in a timely fashion. Finally, we'll explore the importance of writing a business plan to set a road map for success and help you convince lenders that your new business is a solid investment.

Expanding the Business for Fun and Profit

You’ll discover that pet sitting doesn’t have to be just feeding and watering the cat or dog. As a pet sitter, you are perfectly positioned to add other services. This can include grooming for the animals you look after, cutting their nails, and brushing their teeth. Then there are services such as dog walking, puppy care and training, pet taxi, home sitting, and even poop scooping. You’ll also learn that there are other species to look after, each requiring their own expertise.

Course 6 - Certificate in Creating a Successful Business Plan Online Course

There are 12 units of study

A Strategy for Success

In this first lesson, as you take that first step along your entrepreneurial path, you'll meet your instructor and learn about her childhood, growing up in ChocolateTown USA. You'll meet several leading entrepreneurs and determine if you have similar passions and skill sets. And, you'll discover that business plans are not just for funding your dream, but for guiding it along the path to success (as you choose to define it).

Defining Your Business

Today, you'll start to mold your business. You'll develop a vision and a mission for your enterprise. You'll define and refine your product or service, and you'll uncover your niche. This is the fun part of the journey—your only limitation is your imagination!

The Role of the Customer

We'll focus on the customer in this lesson. Today's successful companies focus not on the products and services that they offer, but on the customers that they serve—on many levels. Together, we'll position your company to be customer-centric. And, you'll learn how to move that customer from satisfied to loyal (and perhaps even an advocate for your business).

Structuring Your Organization

In this lesson, you'll structure your organization so it's in the best position to provide your product or service to your targeted customers. I'll help you create a board of experts to guide you along your journey. You'll discover the role that change plays in your entrepreneurial evolution. Change is good—it shows that you're thinking!

The Marketing Plan

Today, we’ll explore the plan within the plan—the marketing section of your business plan. We'll lay the foundation for your marketing efforts and we'll define sales and marketing (there is a difference!). We'll also explore the features and benefits of your product or service, and we'll begin the ongoing task of market research. This is where you can differentiate your product or service from that of your competition.

The Competition

For today's lesson, we'll explore three separate areas of marketing. First, you'll learn about your competitors so that you can better position yourself and discover just how solid your business ideas are. We'll discuss one of the most difficult issues of new business—pricing. Finally, we become the SWOT team—analyzing strengths, weaknesses, opportunities, and threats.

Marketing in Action

Today, you'll join a panel of outstanding marketing, public relations, and graphics experts who are also entrepreneurs and believe in the power of networking. We'll explore graphic design, logos, image, public relations, and guerrilla marketing. And you'll also discover marketing in action in this lesson.

Operations, Manufacturing, and a Surprise!

Today, we'll start by hearing Alice in Wonderland explain to the Mad Hatter that, in a topsy-turvy world, it seems like (you) have to do something wrong first, in order to learn from what not to do. And then, by not doing what (you're) not supposed to do, perhaps (you'll) be right. But (you'd) rather be right the first time, wouldn't you? Confused? We'll tackle manufacturing and operations concerns in this not-so-topsy-turvy lesson.

Understanding the Finance Section (Part I)

In this lesson, you'll learn that both successes and failures can be tremendous teachers—but you'll have to apply those lessons learned to other life or business ventures. For today's lesson, we'll take a bird's eye view of the financial section of a business plan. We'll also briefly explore the capital equipment list, the balance sheet, and break-even analysis.

Understanding the Finance Section (Part II)

In this lesson, we'll discuss three additional financial components of the plan. We'll explore the projected income statement (always a fun area!), cash flow, and historical financial records. Be sure to take some time to explore the Supplemental Links area (in this lesson and in all the others) for outstanding online resources.

Financing Your Business

Today, we'll continue our focus on money, but from a different perspective than in the previous two lessons. We'll focus on funding and financing opportunities, and by the end of this lesson, you should have a better understanding of financing. You'll also find out where to locate traditional (and not so traditional) sources of funding.

The Final Document

In our final lesson, you'll end one journey while beginning another. First, you'll write an outstanding executive summary. We'll discuss a few important document formatting tips, and you'll learn what supporting documents you should add to your final business plan. You now hold all the keys to the doors along your entrepreneurial path. Journey well!

Course 7 - Certificate in Managing Customer Service Online Course

There are 12 units of study

Winning Customer Service

Do you know what winning customer service looks like? If you're like most of us, you know it when you see it, but you may not be able to replicate it easily within your organization. Well, that will soon change as you learn what it takes to provide the best service the first time.

Customers Revealed

Customers are complex and multidimensional. But the success of your organization depends on how well you understand what customers want and meet their needs. So let's get to work finding out who your customers are and how you can serve them best.

Customer Expectations

If you've ever handled a customer complaint, you know how expectations play a large role in ultimate customer satisfaction. Learn what motivates customers and the best way to appeal to them the right way, the first time.

Customer Service: Why Do I?

A lot of organizations still have the so what mentality when it comes to superb customer service. But you won't be one of them, will you? There are a lot of benefits to ramping up your customer service, the least of which is making your current customers happy. Discover the secrets today.

The Decline (and Revival) of Customer Service

If you're like a lot of people, you've probably noticed that in some places, on some days, customer service seems to be a laughable misnomer. Ironically, the better our service, the greater our collective expectations for high quality follow-through and innovation. Learn about the decline and revival of customer service and see what you can do to capitalize on consumer expectations.

Moving Forward With The Four P's

Customers are happy when they get the right combination of product, price, and information. When you make the product available at the right time and place, you have a winning marketing mix—also known as the 4P's (product, price, place, and promotion). Today, you'll see how you can help your organization grow by harnessing the power of the P.

Traits of Outstanding Customer Reps

You may know already which of your reps are top performers, and which of them are lackluster. But do you know how to cultivate the best qualities in every rep on your team? You will after reading this lesson! Unlock the secrets to dangerously efficient and friendly customer service today.

Measuring Customer Service

It's great to know how to cultivate better service and how to pick the right team members, but it's also important to know how you measure the customer service you already provide every day. Join us for a simplified, user-friendly tour of the measurements and math behind your customer service counter.

Customer Service Communication

Your success in satisfying customers largely depends on the level of your communication skills. So in this lesson, we'll discuss the importance of clear and direct communication. Plus, you'll find out how to solve communication problems, especially the ones that happen all the time when you're doing business over the phone.

Helping Upset Customers

Today, you'll learn how to revive a troubled customer service program, deal with upset customers, and use technology to simplify your job duties. We'll also go over the steps to take when you face a difficult customer and review the use of call centers, e-mail, and the Internet.

Motivating Your Team Part I

Your team of customer service personnel could probably stand a little more training and a lot more encouragement. Luckily, you'll soon know how to take your employees to the next level with motivation strategies that really work.

Motivating Your Team Part II

As we close our course, it's important to reflect once again on how vital our customer service reps are to the company. Learn the best ways to reward and motivate them to treat their jobs as careers, and their customers as friends. As we all know, you only have one chance to make a first impression, and you don't want to waste it being busy or rude!

Course 8 - Certificate in Mastering Business Fundamentals Online Course

There are 12 units of study

The Basics of Strategic Planning

In our first lesson, you'll learn the ins and outs of strategic planning. You'll find out why you need to define your business in terms of the customer and why you must have the right ingredients in place to meet customer demands. We'll discuss how environmental factors, such as technology and economics, shape your company. You'll also see how the internal environment determines how well your organization responds to opportunities and threats.

Strategic Plan Implementation

I believe strongly in the phrase, "Plan your work and work your plan" because it has great applicability to strategic planning. We'll begin this lesson by discussing the elements you must use to effectively implement your strategic plan. We'll study vision statements, move on to purpose and mission statements, and discuss goals, objectives, strategies, policies, and procedures. Next, we'll focus on company culture and you'll find out why planning is beneficial. Finally, we'll look at the major strategic choices that you can choose from, ranging from core business focus to insolvency.

Organizational Concepts

Organizing is a critical topic that many companies struggle with. Once you have a good idea of how to develop and implement a strategic plan, you need to take the next step. In this lesson, we'll discuss how to organize resources so employees can perform job duties and relate to one another in the most effective way possible. I'll share the purpose of organization and present several coordinating principles, including authority, power, and span of control. We'll also spend time exploring the staffing function and evaluate the elements—recruitment, selection, appraisal, and development—and study six different forms of organizational charts.

Motivation, Leadership, and Control

Today we'll discuss three key management principles: motivation, leadership, and control. Motivation and leadership, as compared to control, represent a more subtle side of business. While control focuses on concrete things such as analysis and procedures, motivation and leadership rely on less tangible factors. We'll begin the lesson by defining motivation, exploring four theories of motivation, and then moving into leadership. You'll learn about the types of leadership and see how delegation and empowerment differs. We'll finish up by investigating control and learning how to effectively use three different control processes.

Overview of Accounting

In this lesson and the next four to follow, I'll help you increase your mastery of financial fundamentals. It's important that you increase your readiness to use financial information to identify and understand problems and opportunities, and also make decisions. We'll discuss the elements of the general ledger, explore a few key accounting terms, contrast accounting and bookkeeping, and investigate the different types of accounting. You'll learn about vital accounting concepts, such as the accounting equation, debits and credits, and the cost principle.

Statements and Cash Flow

Now that you have the basics of accounting safely under your belt, it's time to start looking at how to apply financial information. We'll start off by reviewing two financial statements that you find at nearly every organization—the balance sheet and the income statement. Without these two documents, it's impossible to determine how a firm is performing. After we cover the balance sheet and the income statement, you'll learn how to account for inventories and understand about the significance of cash flow. I'll explain why sound cash management helps any company stay on the right path.

Cost Concepts

Cost is the price you pay to acquire, maintain, produce, or use materials or services. Since most firms account for their operations at cost, it's essential that you understand how costs are determined and used. In today's lesson, we'll discuss the nature of discretionary, relevant, sunk, and variable costs, and many more. You'll also discover how managerial accounting differs from financial accounting.

Financial Planning and Investing

The largest investment that many businesses make is in their land and buildings. Firms also make smaller, more frequent investment decisions for items such as equipment and fixture purchase and replacement. Today you'll learn about the different types of investment decision-making models, including average rate of return (ARR), payback period, discounted cash flow (DCF), net present value (NPV), and internal rate of return (IRR). We'll also examine the nuts and bolts of financial planning.

Budgeting

In our last lesson about financial matters, we'll wrap things up by examining budgeting. In order to be successful and make meaningful decisions about the future, you must look ahead. One way to do this is by preparing budgets. Accounting, as a major organizational function, supports a number of different types of budgets. I'll show you how to use the major budgets, including the department administration budget (also known as an expense budget), the production materials budget, the maintenance, repair and operating (MRO) budget, the capital budget, and zero-based budgeting.

Performance Measurements

Today we'll examine performance measurements as a way to keep track of progress. Studies reveal that if you don't measure a process, you can’t properly manage it. We'll begin the lesson with a discussion on how human nature affects performance measurements. You'll learn about the attributes of effective performance measurements and see how traditional and progressive performance measurements differ.

Business Law and Contracts

The topic for this lesson is business law. Our objective is to help you develop a good overview of business law and also learn about some important concepts, such as the principal-agency relationship and the basics of contracts. We'll begin by talking about the nature of laws, move on to explore the basics of a legal system, and then discuss the essence of commercial law.

Forms of Organization, Politics, and Ethics

Now that you have a basic understanding of business law, we'll take a look at the four most popular organizational forms: sole proprietorship, general partnership, limited partnership, and corporation. We'll spend some time in our final lesson talking about organization politics. Wherever people work together, you'll find politics. We'll go over "good" and "bad" politics and discuss how ethics relates to politics.

Course 9 - Certificate in Listen to Your Heart, and Success Will Follow Online Course

There are 12 units of study

Introduction of Listen To Your Heart and Success Will Follow Concepts

This lesson is an introduction into the concept that you can take control of your life and reinvent a lifestyle that's more enjoyable, balanced, and productive. Today you'll get a taste of the powerful tools, strategies, systems, and solutions in this course that will help guide you toward discovering, creating, and implementing your heartfelt desires. This will be your inspiration to begin creating a life you'll love!

Key #1: Accept That You Must Let Go Of Your Past

In this lesson, we'll address the first key toward happiness, which is letting go of the past. We'll discuss how to accept change and turn it into an opportunity by learning how to take control of your life. You'll learn strategies for how to cope with the stress and anxiety that change brings, and we'll go over some tips you can use to guide you in establishing new boundaries and how to honor them.

Key #2: Take A Close Look At Your Previous Endeavors

In this lesson, we'll be examining what choices you've made in the past, particularly in regard to lifestyle, relationships, and career. You'll evaluate these choices and see what worked, what didn't work, and what you would like to have happened.

Key #3: Get To Know Yourself Really Well

This lesson could be a turning point for you because it's all about getting to know yourself really well. Once you can get clear about who you are (your skills, aptitudes, gifts, talents, passions, desires, needs, and values), you'll be able to strengthen your personal foundation and thus design a high-quality life.

Key #4: Align Your Head With Your Heart

In this lesson, you'll begin finding your way to a place where your head is in harmony with your heart. This place is built upon the solid foundation of your values, special skills, and unique gifts. Today, we'll tap into your imagination faculties to start creating whatever your heart desires. You'll discover how to separate yourself from the "mind-stuff" that keeps you blocked from achieving your dreams.

How To Get What You Really Want

This lesson is about goal setting. Many people have goals but aren't able to manifest them. There's a good reason for that, and today you'll learn what you need to do achieve your goals and them into realities. You deserve to be happy in all areas of your life, and this lesson is the next step in getting there!

Key #5: Enjoy the Journey

In this lesson, we'll explore some tools and strategies you can use to help overcome your fears. Although being fearful is natural, it can also be debilitating. Fear causes many people to live lives they wish they weren't living. By the time, you finish this lesson, you'll understand how to keep fear from preventing you from designing your life to be everything you want it to be.

Build A Community That Supports Your Well-Being

Each of us longs for a heartfelt kind of connection that gives us a sense of belonging—a desire to be seen and heard by others, to know that we matter, to know that someone is on our side, and to feel a connection that touches the heart and makes us feel grateful for someone's presence. In this lesson, we'll focus on the idea that the people you spend time with need to support your well-being.

Life 101 - Suggestions for a Happier Life

"Lighten up!" That's what this lesson is all about. We're all becoming too serious. When was the last time you had a really good laugh? When was the last time you laughed at yourself? Today, we'll discuss the importance of humor. We'll go over the steps to reducing the frustrations that develop from too much stress. We'll talk about the value of meditation, time management, and how to create your own health team.

We're All Self-Employed

In today's lesson, we'll talk about the key to working happily. It's also the key to becoming a more valued employee. An important concept to accept is that we're all really self-employed—we're all responsible for our own personal development. This lesson will guide you toward achieving new skills that will help you rise above the pack.

When Change is Inevitable

Sometimes you need to find a new job in order to be happy. If this is your situation, there are some things you can do to make the process more effective and increase the possibility you'll find the work you want. Once you've completed the exercises in this class and you've spent some time reflecting about what you really want from your work, you're ready to take a proactive approach to finding the ideal job. This lesson will assist you in this process.

Your New Life

By taking this course, you'll be setting in motion a new way of living. You'll start to notice that the quality of your life improves dramatically as you spend your time and energy on what really matters to you. Your confidence will increase, peace of mind will take over, and you'll feel empowered to live life on your own terms. This lesson will inspire you to get started now and live the life you were meant to be living!

Course 10 - Certificate in Marketing Your Business on the Internet Online Course

There are 12 units of study

Businesses on the Web
With millions of pages already on the Web and more posted online every day, getting your Web site noticed isn’t easy. When students ask me what they can do to increase traffic to their sites, I encourage them to learn all they can about Internet marketing. In this lesson, you’ll receive a brief introduction to the Internet, learn the difference between e-commerce and e-business, and explore different types of business sites on the Web.

Web Presence
The terms "Web site" and "Web presence" can be used interchangeably, but there's a subtle difference. In this lesson, you’ll learn how to establish a Web presence. In order to do that, you’ll need to understand your goals and your customers’ needs and interests, accurately identify your target audience, and establish a market position that makes you stand out from the crowd. We'll go over how to do all of that in this lesson. 

Domain Names and Search Engines
In today's lesson, you’ll discover the importance of selecting the right domain name for your site. You’ll also find out how search engines work. And you’ll understand how you can use what you learn to drive visitors to your Web site. 

Web Site Optimization
High-quality content will keep visitors at your site longer and encourage them to return more often. In this lesson, you’ll learn the importance of helpful, informative, educational, entertaining, or useful content. You’ll also discover how search engines use the following factors to determine ranking in response to a query—text viewable on the screen, code not viewable on the screen, and external factors. 

The Internet's Impact on the Marketing Mix (4 P's)
In this lesson, you’ll discover the elements that make up "The Marketing Mix"—the four Ps. You’ll learn how the elements of product, price, place, and promotion relate to each other and to your target audience.

Web Analytics
Today, you’ll learn how to develop a message that will cause the members of your target audience to take the action you want. And you’ll become acquainted with online strategies you can use to advertise your Web site, products, and services. 

Online Advertising
Today you'll learn how to develop ads that inspire your target audience to take the action you want. And you'll understand how to advertise your web site using search engine (PPC) advertising, banner advertising, and more. 

E-mail Marketing
In spite of the growing number of junk e-mail messages filling in-boxes, e-mail is a thriving medium. So it’s important to understand how you can use e-mail marketing to keep current customers and acquire new ones. In today's lesson, we’ll examine ways that you can use e-mail to promote your business. 

Creating Site Stickiness Through Content
If you want visitors to spend more than 30 seconds at your Web site, you'll need to make it interesting, entertaining, and informative. The factor that causes visitors to spend more time at your site is called "stickiness." In this lesson, you’ll learn the advantages of building a sticky site. You’ll also learn how to use content to make your Web site sticky. 

Creating Site Stickiness Through Community
In the previous lesson, you learned to build site stickiness through the use of content. In this lesson, you’ll learn to build site stickiness through community. You’ll also become acquainted with synchronous and asynchronous tools you can use to develop a community experience for your visitors.

Creating Site Stickiness Through Commerce
The last element you can use to build site stickiness is commerce—in this case, e-commerce. You’ll learn how to use commerce to keep visitors at your site longer and return more often. In this lesson, you’ll become acquainted with technology you can use to create an online store, including online catalogs, shopping cart software, and online payment systems. 

Completing Your Internet Marketing Plan
In our final lesson, you’ll have the opportunity to pull together all of the information you gathered during this course to complete an Internet marketing plan. To help you do this, I’ll provide you with an Internet marketing plan checklist and samples of the following documents: Internet marketing plan outline, a calendar, and a budget spreadsheet. You'll want to use this opportunity to complete an Internet marketing plan that you can use to promote your business.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
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Course Summary

Course ID No.: 007PCV10CB
Delivery Mode: Online
Course Access: 6-8 Weeks Per Course
Time required: 240 Hours
Assessments: Yes
Qualification: Certificate

Start Dates

This course is available to begin on the following dates

  • 11 September
  • 16 October
  • 13 November
  • 11 December

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