Ultimate Management & Reception Online Bundle, 10 Certificate Courses

Learn How To Handle The Managerial Position

Ultimate Management & Reception Online Bundle, 10 Certificate Courses

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Get Office Management & Reception, Facilities Management, Customer Relationship Management, Visual Merchandising, Events Management, Hotel Management, International Events Management, Key Account Management, Operations Management and Level 3 Legal Secretary in this Bundle

1. Office Management & Reception: Learn How To Handle The Managerial Position

Our Office Management Certificate consists of 18 individual modules that are designed to provide you with a full insight into what is expected from somebody working in a managerial position within an office. By working through these modules it will provide you with a better insight and understanding of the office management environment and how best to deal with a range of situations that may arise from time to time.

Studying this Certificate will open up doors for you to go further in your career after receiving your industry approved qualification. You will be required to undertake an examination in order to show that you have correctly understood the various aspects of the modules, allowing you to then move on in your career with a new found confidence.

Throughout the 18 modules you will learn how to handle various situations in the office environment, how to improve certain aspects of your personality, and the way in which you will tackle these problems.

Our modules will guide you through how to improve your own confidence and to be able to identify and better understand your own personality to see how it fits in with the office environment. You will also be taught how to better meet and greet various individuals to make sure that things get off on the right foot and that the all-important first impression is a good one.

In addition, other modules will study the art of communication and its importance within this particular environment. You will also be guided on how to develop a team and get people to work together for the sake of the office. This will include how to create and develop your own administrative systems that fit in with your way of working within the office. Our modules will help you have a better understanding of the financial side of things from budget restraints and keeping supplies topped up. You will also be shown how to handle meetings and staff in general along with their various issues that may arise from time to time.

You will also be shown how to deal with staff promotions and understand how to get to grips with their performance. Legal issues will also be discussed, including equality and diversity policies, alongside writing reports and the importance of health and safety.

Finally, we will take you through social media and its role in the office environment, providing you a full understanding of the different aspects of this industry.

2. Facilities Management: Become An Effective And Highly Skilled Facilities Manager

This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager.

Divided into ten thought-provoking and interactive modules, this course delivers all of the skills, knowledge and information that you need to kick start your learning and become an effective and highly skilled Facilities Manager.

Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to.

Those without any formal experience in facilities management will benefit from the all-encompassing scope of the course and practical application that the course offers.

If you are seriously considering a career in facilities management, this course is the ideal starting point for you. It is also particularly useful for those with some previous experience in the field where they can apply their direct knowledge to the topic areas. However, this course has been specifically designed to require no previous knowledge of facilities management.

3. Customer Relationship Management: Implement Excellent Customer Relationship Management Processes

 Customer relationship is an imperative part of any modern day business. Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue.

Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time.

Gain an edge over the competition by implementing excellent customer relationship management processes today.

Introduction to the Customer Relationship Management Certificate

The Customer Relationship Management Certificate comprises of five information packed modules which should take you around five hours to complete. The course is offered online for added convenience, so you can complete the course in one sitting or you can spread it out over a number of months, depending on your own schedule.

This course comes complete with a multiple choice test. You are given a two chances to pass the test to gain your certification. The certificate is industry recognised and can be verified online.

4. Visual Merchandising: Learn Numerous Practical Aspects Of Visual Merchandising

Visual merchandising is one of a retailer’s most valuable assets. When done well, it can drive sales, inspire loyalty in customers, improve the buying experience and communicate a brand’s core values and ideals. This course will provide you with a comprehensive overview of the principles and practices of visual merchandising. Although the content focuses primarily on visual merchandising within a traditional retail environment, much of the material is also relevant in other art and design-based contexts, such as exhibition design, interior design, ecommerce-related web design, and event planning.

This course addresses numerous practical aspects of visual merchandising, including the proper use of planograms, brand communication, the launching of sales campaigns, and arranging seasonal displays. You will learn exactly what drives a customer to make a purchase, and how to harness the shopper’s senses in such a way that they feel inclined to buy a product. Whether you are a small business owner wanting to learn how to show your products to their best advantage, an individual looking to break into the retail industry, or simply someone with a passion for the visual arts, you will soon develop a working knowledge of all key areas of visual merchandising. The knowledge you gain during this course will prepare you to enter this challenging yet rewarding and highly creative profession.

5. Events Management: Build A Career In Events Management

A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career as a wedding or event manager or for anyone who is already working within the industry, but wants to have a certification in place to prove their passion and dedication to the industry.

Introduction to Events Management Certificate

The events management Certificate is made up of twenty three modules. These modules are brimming with valuable information, tips, advice and guidance to help you enjoy a successful career as an events or wedding manager. The course should take around fifteen hours to complete with the convenience of studying at your own pace and where you feel most comfortable, utilising the online modules which work on all devices.

You will learn a host of essential skills, including staging and design, event logistics, legalities and what you need to know to start your own event management business.

During your studies you will have access to online support and on completion you will need to pass a multiple choice test which is based on what you have learned in the modules. On passing, you can download and print your certificate straight away.

6. Hotel Management: Run A Successful Hotel

The hotel management Certificate is the best choice for anyone who is interested in improving their career prospects within the hospitality industry.

This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard and so much more.

The hotel management Certificate covers a wide range of aspects associated with this position within the hospitality industry. The hospitality industry is a very service orientated business and you will need to know what is expected of you, develop skills and gain knowledge on how to complete your duties to the highest standard, always exceeding your guests' expectations.

The course is broken into manageable modules which will provide you with a comprehensive oversight on the duties and responsibilities associated with being a hotel manager. Once you have successfully completed the course and passed the multiple-choice test, you can download and print your certificate and start improving your career prospects straight away.

7. International Events Management: Build A Career In Events Management

A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career as a wedding or event manager or for anyone who is already working within the industry, but wants to have a certification in place to prove their passion and dedication to the industry.

Introduction to Events Management Certificate

The events management Certificate is made up of twenty three modules. These modules are brimming with valuable information, tips, advice and guidance to help you enjoy a successful career as an events or wedding manager. The course should take around fifteen hours to complete with the convenience of studying at your own pace and where you feel most comfortable, utilising the online modules which work on all devices.

You will learn a host of essential skills, including staging and design, event logistics, legalities and what you need to know to start your own event management business.

During your studies you will have access to online support and on completion you will need to pass a multiple choice test which is based on what you have learned in the modules. On passing, you can download and print your certificate straight away.

8. Key Account Management: Succeed As A Key Account Manager

The Key Account Management Training Course is one that will provide you with skills that can help you succeed in your new position as a key account manager. This course will give you all that you require to accomplish great things in your job, and will allow you to move forward in your new career.

A position as a key account manager is a new experience for most people, and if you have found yourself in this position, this course will allow you to move into it with ease. Additionally, it will help you learn to manage your accounts, learn how to get to know your customers, and how to organise yourself effectively. You will also learn how to support your accounts, and how to overcome barriers.

This is an online course, which allows anyone who takes this course to study in their own time and at a pace that is comfortable for them. Since this course is so flexible, you should have no problem finding time to study, which means you will not have to sacrifice work to achieve your dreams in business.

This Certificate course is available through any device with an internet connection, and in addition to the course, you can also access online support. You will find that the course is easy to follow thanks to a comprehensive syllabus that is created in a way to make the course more manageable.

9. Operations Management: Improve Your Operations Management Skills 

This course on Operations Management is an ideal choice for those looking to broaden their knowledge in the field of operations and equip themselves with the skills that they need to progress their career in this area. Split into ten comprehensive, intuitive and easy to follow modules, the course covers the full life cycle of the operations management process and provides you with a detailed understanding of the key disciplines in the sector.

The first module will provide you with an overarching general introduction to operations management and each subsequent module will focus on two or three specific areas, giving you all of the information and detail that you need to hit the ground running in the profession. The course covers a good range of specific and technical operations information and also more general management principles with the aim of giving you a broad and all-encompassing knowledge in the field.

The course is designed for anybody already working as an Operations Manager or anybody thinking of making a career move into the field. It is particularly useful for those who have previous experience within operations and are thinking of taking the next step into management.  However, the course has been specifically designed to require no previous knowledge of the sector.

10. Level 3 Legal Secretary: Make A Difference As A Legal Secretary

Working in the legal sector doesn't require you are a lawyer, a top level attorney or a paralegal. You can make a difference by being a member of the important support team. Legal secretaries are organised, they provide essential support to attorneys and assist them daily to help them manage their case load and achieve success. This can be a very rewarding career and if you are looking for a position that is exciting, fast paced and challenging, then this may be the right choice for you.

The legal secretary Certificate is a set in the direction of securing the career you are looking for. Fifteen hours of study will give you the tools, skills and knowledge needed to apply and be chosen for a position of this nature in a legal firm anywhere in the world.

This Certificate is studied online at your own pace. The information packed course is broken down into easy to manage and learn modules, which can be studies using any device linked to the internet. What is even better is you have lifetime access to the modules should you ever want to refresh your knowledge during your career.

On successful completion and passing of the course you will be awarded an industry recognized certificate. Any potential employers can verify your certificate on our website for confirmation and peace of mind.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Unlimited lifetime access to course materials
  3. Study as many courses as you want
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

Upon completion of  each course assessment, you will receive a certificate per course. An accredited certificate from the awarding body relating to your course.

Receive Lifetime Access to Course Materials, so you can review at any time.

Ultimate Management & Reception Online Bundle, 10 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Office Management & Reception Online Course

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications

Module 2 : Personality/Confidence

  • Personality and Personality Development
  • Importance of Personality Development
  • Most Important Personality Traits of an Office Manager
  • How to Project Confidence

Module 3 : Meeting and Greeting customers

  • First impression is everything
  • Leadership is creative thought and not reactive thinking
  • Creative Vs. Reactive
  • First impression of a company

Module 4 : Effective Communication

  • Communication and Effective Communication
  • Importance of Effective Communication
  • The Art of Effective Interpersonal Communication
  • Building Effective Communication in an Organisation

Module 5 : Reception Workstation & Teamwork

  • Essentials for a reception
  • Face of the office
  • Qualifications and skills
  • Prospects of a career as a receptionist

Module 6 : Development & Implementation of new Administrative Systems

  • What is an Administrative System?
  • What is Administrative Management?
  • Traditional Administrative Systems
  • Strategy Formulation

Module 7 : Recording office expenditure and managing the budget

  • The Importance of keeping Record of Expenses
  • Maintaining Expense Records
  • How to Keep Records
  • Kinds of Expenses to Record

Module 8 : Organising the office layout and maintaining supplies

  • Office layout: What it means
  • Objectives of Office Layout
  • Importance of Office Layout
  • Principle of Office Layout

Module 9 : Organising and chairing meetings

  • What is a meeting?
  • Different types of meetings
  • Chairing a meeting
  • Do you need a chairperson

Module 10 : Ensuring adequate staff levels

  • What is staffing?
  • The groundwork
  • Required number of personnel
  • Finding temporary staff

Module 11 : Managing Performance

  • Definition of performance management
  • How it works
  • Planning an individual's personal performance
  • The benefits

Module 12 : Delegation

  • What is delegation of work?
  • Necessity of work delegation
  • When to delegate work
  • What work to delegate

Module 13 : Promoting Staff Development and Training

  • What is staff development and training?
  • Importance of training and development
  • What you need to do to train staff
  • Coaching and mentoring

Module 14 : Implementing and Promoting an Equality and Diversity Policy

  • Equality and diversity in the workplace
  • The meaning of equality and diversity
  • Legal support for equality and diversity
  • Environment of equality and diversity

Module 15: Writing reports

  • Presenting a report: Basics
  • How to earn attention and support
  • Report style writing
  • Business reporting

Module 16: Health & Safety

  • Economic reasoning
  • A health and safety management system
  • The spirit of the law
  • Policy and commitment

Module 17: Attending Conferences and Training

  • Benefits of Attending Conferences and Conventions
  • Personal and Professional benefits of a Conference
  • Understanding Conference Benefits and Quantifying Them
  • Getting the maximum from Conferences

Module 18: Management of Social Media

  • Internet Marketing Strategy
  • Why Bother?
  • Digital Channels Overview
  • The Digital Channels

Course 2 - Certificate In Facilities Management Online Course

Module 1: An Introduction to Successful Facilities Management

  • The definition, purpose and objectives of facilities management in an organisation
  • The differences between in-house and outsourced facilities management
  • The role of facilities management and the value that it can add
  • Important personal attributes, skills and knowledge needed to be a Facilities Manager

Module 2: Managing Space Requirements and Space Planning

  • The definition of space planning and its importance within facilities management
  • How to draw up effective space management guidelines
  • What space utilisation rates are and how to make improvements to them for the benefit of the business
  • Factors to consider when choosing new business premises

Module 3: Managing Workplace Services

  • The definition of hard and soft facilities services
  • The use of Building Management Systems and how they can help you to control services such as heating, lighting, air-conditioning and fire management
  • How to ensure the provision of water and toilet facilities, effective waste disposal, car parking and IT services to the workforce
  • Creating a safe and secure working environment, including the use of CCTV and security personnel

Module 4: Managing Employees and Contractors

  • How to hire specialist contractors and subcontractors
  • The benefits and potential problems of working with contractors
  • The key parts of a contract for services agreement, including important legal clauses
  • Recruiting and working with employees, including their statutory entitlements

Module 5: Leases, Purchasing and Vendor Management

  • Types of commercial leases and licences and key terms associated with each arrangement
  • Purchasing, leasing and renting equipment for your business and how to establish the true cost of purchasing equipment
  • How to draw up an effective purchasing strategy for your business
  • Finding and selecting the most appropriate suppliers and vendors for your business

Module 6: Health and Safety at Work

  • The role of the Health and Safety at Work Act and The Health and Safety Executive in relation to health and safety in the workplace
  • Some statistics regarding accidents at work
  • Your responsibilities in relation to accident reporting and documentation
  • How to prevent accidents at work, including risk assessments, training and the provision of personal protective equipment

Module 7: Co-ordinating Maintenance and Repairs

  • The key stages in the life cycle of assets, with a particular focus on maintenance and operation from a facilities management perspective
  • Different types of maintenance management strategies, including preventative maintenance, risk based maintenance, corrective maintenance and emergency corrective maintenance
  • Information about the Provision and Use of Work Equipment Regulations 1998 (PUWER)
  • Common types of maintenance arrangements for HVAC, lifts and escalators and powered doors and gates

Module 8: Facilities Management Projects

  • A definition of project management and how it can be used effectively within a facilities management setting
  • The five main phases of project management
  • Some common types of facilities management project that you may be involved in
  • Planning your facilities project

Module 9: Managing Costs and Business Continuity Planning

  • The importance of cost control in business and effective ways to manage or reduce your costs
  • Some examples of cost cutting measures that a Facilities Manager might put in place
  • Compiling budgets, balance sheets and asset registers
  • The concept of business continuity and how to draw up a robust business continuity plan

Module 10: The Environment and Corporate Social Responsibility in Facilities Management

  • The characteristics of a sustainable or green business
  • Specific ways to improve the sustainability of your organisation, from recycling to purchasing green products
  • A definition of corporate social responsibility and why it is important
  • How to create an effective corporate social responsibility strategy

Course 3 - Certificate In Customer Relationship Management Online Course

Module 1 : What is Customer Relationship Management?

Module 2 : Looking at Customers

Module 3 : Measuring CRM

Module 4 : Developing the Relationship 

Module 5 : Clarity in Meeting Preparation

Course 4 - Certificate In Visual Merchandising Online Course

Module 1: What Is Visual Merchandising?

  • What is meant by the term ‘visual merchandising’;
  • The key aims of visual merchandising as a retail practice;
  • The history of visual merchandising;
  • Why visual merchandising is important and effective in selling products;

Module 2: General Principles in Putting Displays Together

  • Why key design principles are the foundation of every successful display;
  • The most common types of display used in retail environments;
  • How to use lighting, to make merchandise more appealing to the customer;
  • How colour can be employed, to display products to good effect;

Module 3: Mannequins

  • The advantages of using mannequins, to display clothing and accessories;
  • How to care for and store mannequins;
  • How to dress a mannequin;
  • The various forms available that can replace or supplement mannequins;

Module 4: Stands and Other Store Fixtures Used in Visual Merchandising

  • What is meant by the term ‘fixture’, in the context of the retail industry;
  • The relationship between the fixtures used in visual merchandising and the way in which a product or line of products is displayed;
  • The various types of stands used in retail environments and how they can enhance a display;
  • How to use platforms and elevations, to show off store merchandise;

Module 5: Planning Store Layouts

  • What is meant by the term ‘store planning’;
  • How the role of a store planner differs from that of a visual merchandiser;
  • Why visual merchandisers should take the time to become familiar with the purposes of store planning, and how it is carried out in practice;
  • The key purposes and aims of store design;

Module 6: Displaying Home Accessories, Homeware and Food

  • The types of merchandise that fall under the category of home accessories (also known as ‘home fashions’;
  • The importance of setting the scene and using lifestyle themes, when displaying homeware and home accessories;
  • How to display small and fragile goods in a safe, aesthetically pleasing manner;
  • How to use mannequins in the promotion of homeware; 

Module 7: Merchandising Shoes and Fashion Accessories

  • Why the presentation of shoes, jewellery and fashion accessories is just as important as that of clothes;
  • The most common props used by visual merchandisers, in order to display items in these categories;
  • How to present shoes, in order to form an attractive display;
  • How to display jewellery in a way that catches the eye of the customer; 

Module 8: Creating Effective Sales and Clearance Campaigns

  • How visual merchandising plays an essential role in the performance of a sales campaign;
  • How to use signs, to promote a sale, and the most effective words and phrases to use, in encouraging sales;
  • How to use symbolism, to communicate price reductions;
  • How to use mannequins and other props, to draw attention to a sale; 

Module 9: Issues in 21st Century Visual Merchandising

  • Why retail does not stand still, and how retailers can stay abreast of the latest trends;
  • The rise of online shopping and its implications for visual merchandising;
  • Why omnichannel retailing is growing in popularity and the implications of this trend, for those working in visual merchandising;
  • The role of pop-up shops in contemporary retail and how a visual merchandiser can put together effective displays, in these environments; 

Module 10: Starting and Furthering Your Career as a Visual Merchandiser

  • Why you need to take a proactive approach, in order to advance within the retail industry;
  • What you need to consider, before studying a formal qualification, and how to choose the right course for you;
  • The options available to you with regards to working hours and environments;
  • How to keep up with changing trends in the retail industry;

Course 5 - Certificate In Events Management Online Course

Module 1: Introduction to Event Planning

  • About Events Management as a Career
  • Why you should become an events manager
  • About what you’ll be doing when you’re working
  • What the benefits of having a Certificate are

Module 2 : Strategic Management

  • About the need to strategise everything
  • Why you should pay particular attention to the budget
  • The benefits to strategic management
  • About events management software

Module 3 : Customer Service Skills/ Personal Qualities Required

  • How to offer a high level of customer service
  • What skills you will need to do this
  • Why going the extra mile for your customers is well worth the effort
  • How you can improve your communication skills

Module 4 : Types of event

  • About Small and Private Events
  • About corporate events and understanding their aims
  • About conferences and why timing is critical at these types of events
  • About exhibitions and managing exhibition traffic

Module 5 : Staging and Design

  • How to best use your venue's resources
  • How to make the most of seasonal themes
  • How to work with themes into more intimate events
  • How to bring your event theme to life

Module 6 : Event Management Finances & Ticketing

  • The importance of executing good financial management
  • Key event budgeting rules
  • How to promote and sell tickets
  • About graduated ticket pricing

Module 7 : Health and Safety for Events

  • What events planners have to watch out for
  • How to run an event safely
  • About managing health and safety during the event
  • How to plan for emergencies

Module 8 : Event management logistics & troubleshooting

  • Managing your event's space
  • Electricity and your event
  • Organising sound for your event
  • Arranging tables, tents, and chairs and parking facilities

Module 9 : Wedding Planning Introduction

  • What wedding planners do
  • Why people need wedding planners
  • How wedding planners make money
  • Whether being a wedding planner is as glamorous as it seems

Module 10 : Types of Wedding

  • Religious ceremonies
  • Civil ceremonies
  • Location weddings
  • Non-traditional weddings

Module 11 : The Wedding Planning Process

  • What needs to be done 16 to 18 months before the wedding
  • What needs to be done 6 to 7 months before the wedding
  • What needs to be done in the months running up to the wedding
  • What things can wait until the last week before the wedding

Module 12 : Choosing a Wedding Venue

  • The basics of choosing a wedding venue
  • About wedding venue logistics
  • How to watch out for hidden extras
  • About negotiating with your chosen venue

Module 13 : Wedding ceremonies & Wedding Legalities

  • What duties should be assigned to everyone at the ceremony
  • Who can get married in the UK
  • How to make marriage notices official
  • What the marriage schedule is

Module 14 : Planning a Wedding Theme

  • About choosing a theme
  • How to encourage the couple to focus on their personal style to create a theme
  • How to make sure the theme is plausible
  • How choosing a theme can affect the overall budget

Module 15: Clothing , Beauty & Attire for Weddings

  • How to find wedding attire within budget
  • What regulations you have to be aware of
  • How to save money on wedding attire
  • About making sure the wedding attire fits

Module 16: Wedding Catering

  • What type of catering should a couple opt for
  • How to find caterers that match the budget
  • About arranging the wedding cake
  • About drinks packages

Module 17: Wedding Entertainment

  • About finding the right kind of wedding entertainment
  • About the different forms of wedding entertainment
  • How to keep the kids entertained
  • About making sure the logistics are right

Module 18: Printed Materials and the Gift List

  • What printed materials is the happy couple likely to need?
  • About your role as a wedding planner when it comes to printed materials
  • How to organise a gift list for the couple
  • How to obtain the best prices for printed materials

Module 19 : Wedding Transport

  • Why you should book transport well in advance
  • How to diversify and look at plenty of options
  • About making sure the rest of the party and the guests have transport
  • About adding extra touches

Module 20 : Photography/Videography

  • How to find a great wedding photographer
  • About consulting with the photographer before the big day
  • How to encourage the couple to get more from their photography experience
  • How to find the right videographer

Module 21 : Weddings Abroad

  • What your role is as a wedding planner when your couple is getting married abroad
  • Which tour operators are recommended in the UK for arranging weddings abroad
  • About Visas and other legal aspects
  • Typical destinations for weddings abroad

Module 22 : Starting Your Own Events Planning Business

  • The Pros and Cons of Running an Events Planning Business
  • What You Need to Know About Being a Self-Employed Events Planner
  • Whether You Should Take a Hands-On or Hands-Off Approach
  • Whether You Need a Dedicated Office

Module 23: Marketing, Insurance & Tax

  • About advertising your business
  • About Building a Website for Your Wedding Planning Business
  • The types of insurance you're going to need
  • Facebook, Twitter, and Social Media Advertising

Course 6 - Certificate In Hotel Management Online Course

Module 1 : Introduction to the Industry

  • The basics of the industry.
  • The scope of the industry.
  • The basics of hotel management.
  • Hotel management planning.

Module 2 : Products and Services Offered in the Hospitality Industry

  • The various products and services you should offer.
  • Additional products and services customers often seek.
  • How to handle customers when you do not have the products.
  • The future of services within the hospitality industry.

Module 3 : About Hotels

  • The different room types.
  • More about the rates.
  • The type of staff that are required for running a hotel.
  • The classifications of hotels.

Module 4 : Personal Appearance and Skills

  • What is expected from a manager with their appearance.
  • The skills expected from a manager.
  • Why those skills are important.
  • How to build your skill set.

Module 5 : The English Language & Your Local Knowledge

  • The importance of language as a hotel manager.
  • How to improve your English if required.
  • The importance of having local knowledge.
  • How to improve your local knowledge.

Module 6 : Types of Customers and Relationships

  • Types of customers.
  • How to identify their requirements.
  • Dealing with walk-in guests.
  • Disabled guests.

Module 7 : Taking Reservations by Phone and Email

  • How to take reservations by phone.
  • How to take reservations by email and online.
  • Information you need to learn about them.
  • Supplying confirmation of the booking.

Module 8 : Welcoming Guests and Checking in and Checking Out

  • How to greet guests.
  • How to perform the checking in procedure.
  • How to assign the rooms.
  • How to complete the checking out procedure.

Module 9 : The Do’s and Don’ts of Interacting with Guests

  • How to correctly interact with the guests.
  • The reasons why this makes a difference.
  • How not to interact with the guests.
  • The reasons why this makes a difference.

Module 10 : Developing your Skills on the Telephone

  • The key to dealing with guests via the telephone.
  • How to deal with a wake up call.
  • How to deal with guest requests via the telephone.
  • How to deal with room service.

Module 11 : Payment Methods and Dealing with Foreign Cash

  • The different payment methods.
  • How to deal with foreign currency.
  • About providing foreign exchange services.
  • How to understand exchange rates.

Module 12 : Front Desk Management

  • What we mean by front desk management.
  • The basics.
  • Understanding roles.
  • The importance of hiring the correct person.

Module 13 : Housekeeping and Servicing Rooms

  • The basics of housekeeping.
  • The basics of servicing rooms.
  • The importance of these roles.
  • General cleaning of the hotel.

Module 14 : Building and Facility Management

  • The basics of building management.
  • The basics of facility management.
  • Dealing with emergencies.
  • The importance of understanding these roles.

Module 15: Front of House Restaurant and Bar

  • The basic running of the restaurant.
  • The basic running of the bar.
  • Dealing with the restaurant/bar managers.
  • Delegating jobs.

Module 16: Dealing with Lost & Found and Late Checkouts

  • How to deal with the issue of items that have been lost and found.
  • The length of time items are kept.
  • How to deal with the issue of late checkouts.
  • Dealing with special requests.

Module 17: Hotel Terminology

  • The key terms and their meaning.
  • Their importance to the industry.
  • Learn what GOPPAR is
  • Learn what an unconstrained demand is

Module 18: Career Progression

  • How your career can progress from start to finish.
  • The changing responsibilities with this progression.
  • The need for additional qualifications.
  • International opportunities.

Module 19: Leadership Qualities and Engaging with Staff

  • The qualities of a successful leader.
  • How to develop those qualities.
  • How to engage with staff.
  • Common mistakes that are made with staff.

Module 20: The Key to Paperwork

  • The different types of paperwork.
  • How to organise things into a system.
  • The importance of checking everything.
  • The key to not being stressed by piles of paperwork.

Module 21: Dealing with Emergencies

  • How to troubleshoot.
  • Example of issues and how to deal with them.
  • How to deal with medical emergencies.
  • How to deal with overbooking.

Module 22: Dealing with Costs

  • How to deal with costs.
  • The importance of upselling.
  • How to provide value for lower costs.
  • How to reduce costs.

Module 23: Marketing your Hotel

  • The basics of marketing your hotel.
  • The importance of keeping up with technology.
  • Hotel websites.
  • Using third parties.

Course 7 - Certificate In International Events Management Online Course

Module 1: Introduction to Event Planning

  • About Events Management as a Career
  • Why you should become an events manager
  • About what you’ll be doing when you’re working
  • What the benefits of having a Certificate are

Module 2 : Strategic Management

  • About the need to strategize everything
  • Why you should pay particular attention to the budget
  • The benefits to strategic management
  • About events management software

Module 3 : Customer Service Skills/ Personal Qualities Required

  • How to offer a high level of customer service
  • What skills you will need to do this
  • Why going the extra mile for your customers is well worth the effort
  • How you can improve your communication skills

Module 4 : Types of event

  • About Small and Private Events
  • About corporate events and understanding their aims
  • About conferences and why timing is critical at these type of events
  • About exhibitions and managing exhibition traffic

Module 5 : Staging and Design

  • How to best use your venue's resources
  • How to make the most of seasonal themes
  • How to work with themes in to more intimate events
  • How to bring your event theme to life

Module 6 : Event Management Finances & Ticketing

  • The importance of executing good financial management
  • Key event budgeting rules
  • How to promote and sell tickets
  • About graduated ticket pricing

Module 7 : Health and Safety for Events

  • What events planners have to watch out for
  • How to run an event safely
  • About managing health and safety during the event
  • How to plan for emergencies

Module 8 : Event management logistics & troubleshooting

  • Managing your event's space
  • Electricity and your event
  • Organizing sound for your event
  • Arranging tables, tents, and chairs and parking facilities

Module 9 : Wedding Planning Introduction

  • What wedding planners do
  • Why people need wedding planners
  • How wedding planners make money
  • Whether being a wedding planner is as glamorous as it seems

Module 10 : Types of Wedding

  • Religious ceremonies
  • Civil ceremonies
  • Location weddings
  • Non-traditional weddings

Module 11 : The Wedding Planning Process

  • What needs to be done 16-18 months before the wedding
  • What needs to be done 6 to 7 months before the wedding
  • What needs to be done in the months running up to the wedding
  • What things can wait til the last week before the wedding

Module 12 : Choosing a Wedding Venue

  • The basics of choosing a wedding venue
  • About wedding venue logistics
  • How to watch out for hidden extras
  • About negotiating with your chosen venue

Module 13 : Wedding ceremonies & Wedding Legalities

  • What duties should be assigned to everyone at the ceremony
  • Who can get married
  • How to make marriage notices official
  • What the marriage schedule is

Module 14 : Planning a Wedding Theme

  • About choosing a theme
  • How to encourage the couple to focus on their personal style to create a theme
  • How to make sure the theme is plausible
  • How a choosing a theme can effect the overall budget

Module 15: Clothing , Beauty & Attire for Weddings

  • How to find wedding attire within budget
  • What regulations you have to be aware of
  • How to save money on wedding attire
  • About making sure the wedding attire fits

Module 16: Wedding Catering

  • What type of catering should a couple opt for
  • How to find caterers that match the budget
  • About arranging the wedding cake
  • About drinks packages

Module 17: Wedding Entertainment

  • About finding the right kind of wedding entertainment
  • About the different forms of wedding entertainment
  • How to keep the kids entertained
  • About making sure the logistics are right

Module 18: Printed Materials and the Gift List

  • What printed materials the happy couple likely to need
  • About your role as a wedding planner when it comes to printed materials
  • How to organize a gift list for the couple
  • How to obtain the best prices for printed materials

Module 19 : Wedding Transport

  • Why you should book transport well in advance
  • How to diversify and look at plenty of options
  • About making sure the rest of the party and the guests have transport
  • About adding extra touches

Module 20 : Photography/Videography

  • How to find a great wedding photographer
  • About consulting with the photographer before the big day
  • How to encourage the couple to get more from their photography experience
  • How to find the right videographer

Module 21 : Weddings Abroad

  • What your role is as a wedding planner when your couple is getting married abroad
  • Which tour operators are recommended in the UK for arranging weddings abroad
  • About Visas and other legal aspects
  • Typical destinations for weddings abroad

Module 22 : Starting Your Own Events Planning Business

  • The Pros and Cons of Running an Events Planning Business
  • What You Need to Know About Being a Self-Employed Events Planner
  • Whether you Should You Take a Hands on or Hands Off Approach
  • Whether You Need a Dedicated Office

Module 23: Marketing, Insurance & Tax

  • About advertising your business
  • About Building a Website for Your Wedding Planning Business
  • The types of insurance you're going to need
  • Facebook, Twitter, and Social Media Advertising

Course 8 - Certificate In Key Account Management Online Course

Module 1 : Key Account Management

  • What is Key Account Management?
  • The Role and Responsibilities of a Key Account Manager
  • Prioritising – Who are the Key Accounts?
  • How to Research your Customers’ Profile and Position Yourself

Module 2 : Investment versus Return

  • Investment Versus Return - Get Your Priorities Right
  • Assess Your Strengths, Weaknesses and Unique Advantages
  • Planning a Key Account Strategy
  • Recognising Threats and Dealing with Them

Module 3 : Setting Specific Goals and Objectives for Each Meeting

  • How to Set Specific Goals and Objectives for Each Meeting
  • Relationship Management
  • Understand the Organisational Structure of Your Account
  • How to Influence and Negotiate With Multiple Contacts

Module 4 : Networking within Your Account

  • How to Network Within Your Account
  • Alliances Across an Organisation to Maintain Preferred Supplier Status
  • How to Construct Strategic Service Level Agreements
  • Teamwork to Support Key Accounts

Module 5 : Planning How to Support Your Key Accounts

  • Planning How to Support Your Key Accounts
  • Identifying and Overcoming Internal Barriers that Prevent Quality Support
  • Support Staff and Major Accounts
  • Planning How to Support Your Key Accounts

Course 9 - Certificate In Operations Management Online Course

Module 1: An Introduction to Successful Operations Management

  • A broad definition of operations management, including its purpose and its key principles
  • What successful operations management looks like
  • A brief history of operations management
  • The key skills, experience and personal attributes that you need to be an Operations Manager

Module 2: Supply Chain Management Part 1 – Purchasing and Inventory

  • Definitions of logistics and supply chain management
  • Purchasing within SCM - why it is important
  • Purchasing within SCM - steps in the process and how to find suppliers
  • Purchasing within SCM - documents in the process and when things go wrong

Module 3: Supply Chain Management Part 2 – Product Development and Production

  • How to identify your target market
  • Conducting primary and secondary market research and different methods that you can use
  • Key stages of the product development process
  • The production and scheduling process and different types of production, including job, batch and flow production

Module 4: Supply Chain Management Part 3 – Product Distribution and Marketing

  • Defining product distribution and different distribution channels
  • Key individuals and parties involved in the distribution process
  • Things to consider in the packaging and presentation of your product
  • Deciding on delivery options for customers

Module 5: Finance and Managing Costs

  • The importance of finance and cost management to the field of operations management
  • Some key financial terminology and documents
  • The importance of and how to compile budgets, balance sheets and asset registers
  • What depreciation is and some common ways in which to calculate it

Module 6: Working with Employees, Contractors and Other Workers

  • An overview of different employment statuses, such as employed staff, contractors, subcontractors, agency workers and zero hours contracts
  • Managing employed staff, including contractual clauses and statutory entitlements
  • Contractors and subcontractors - advantages and disadvantages of using them and how to work with them in the best possible way
  • Common clauses within contracts for services

Module 7: An Introduction to Project Management

  • What project management is and how it can relate to your role as an Operations Manager
  • The five key phases of project management
  • Examples of operations management projects, or common projects types that you may be involved in
  • What SMART objectives are and how to write them

Module 8: More Project Methodologies in Operations Management

  • A definition of Six Sigma and its main principles
  • Different tools and methodologies that you can use within the Six Sigma process
  • Some strengths and potential weaknesses of the approach
  • How to maximise the value of Six Sigma

Module 9: Maintaining Quality in Operations Management

  • Ways to ensure quality in the design and productions phases
  • The important of quality assurance and quality control, including testing
  • Features of the ISO 9000 standards for quality
  • Types of quality defects and how to deal with them

Module 10: Socially and Environmentally Responsible Operations Management

  • An examination of corporate social responsibility and why it is an important initiative
  • How to create an effective corporate social responsibility strategy
  • A case study of a successful and wide-reaching CSR programme
  • The characteristics of a sustainable or green business

Course 10 - Certificate In Level 3 Legal Secretary Online Course

Module 1: General Duties and Day-to-Day Operations of a Legal Secretary

  • Managing letters and post
  • How to take messages
  • Filing and preparation of forms and documents
  • Billing, invoicing and client care

Module 2 : Legal Writing and Proofreading Skills

  • Legal writing mistakes
  • Tips and insights on correct legal writing
  • Punctuation, capitalisation, italics, numerals
  • Form paragraphs and form files

Module 3 : Client Confidentiality in Law Firms

  • What is confidentiality and why is it important?
  • Implementing confidentiality in a law office
  • How to maintain confidentiality
  • Records safety and security

Module 4 : The English Legal System

  • Introduction to the English legal system
  • Aspects of UK law
  • History of the English legal system
  • Laws governing debt recovery, bailiffs, default notices

Module 5 : Court Systems and Structures

  • Understanding court systems in the UK
  • Supreme Court, High Court, Crown Court, technology and Construction court
  • Queen's Bench, Court of Protection, County Courts, magistrates' courts

Module 6 : Legal Aid

  • Aims and objectives of legal aid
  • Eligibility for legal aid
  • Civil legal advice
  • Legal aid in criminal cases

Module 7 : Civil Litigation

  • Civil litigation initial procedures
  • Pre-action protocols, Civil Procedure Rules (CPR)
  • Out of Court settlements
  • Claim forms and Particulars of Claim

Module 8 : Land and Conveyancing Practice

  • Explanation of terms: Deed, Freehold, Leasehold
  • Registration of land
  • Submission of forms for searches
  • Title information documents

Module 9 : Wills and Probate Law Practice

  • Basic contents of a Will
  • Executors, codicils
  • Grant of Probate and Grant of Letters of Administration
  • Form IHT 200, 205, D18, D21, etc.

Module 10 : Family Law

  • Starting legal proceedings in matters relating to family law
  • Divorce petitions and facts of evidence
  • Court Action
  • Affidavit in support of the Petition

Module 11 : Criminal Law

  • Starting proceedings in criminal cases
  • Different types of crimes
  • Magistrates' court and Crown Courts
  • Warrants, Summons and witness statements

Module 12 : Company and Business Law

  • How to start a company
  • Types of business entities
  • Memorandum of Association
  • Articles of Association, company seal

Module 13 : Licensing

  • Licensing Act 2003 and the period prior to the Act
  • Objectives of licensing regulations
  • Premises License
  • Personal License

Module 14 : Appeals, Judicial Review and Case Stated

  • Appeals against criminal cases
  • Criminal Cases Review Commission
  • Appeals against civil cases
  • Skeleton Arguments

Module 15: Skills for Success

  • How a legal secretary can help the fee earner
  • Important skills
  • Setting up new client appointments
  • Dictation and Transcription

Module 16: Finding Employment as a Legal Secretary

  • Importance of legal secretaries
  • The job seeking process
  • What prospective law firms are looking for
  • Writing an effective cover letter

Module 17: Glossary of Legal Terms

  • 50+ useful terms and abbreviations

 

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get Office Management & Reception, Facilities Management, Customer Relationship Management, Visual Merchandising, Events Management, Hotel Management, International Events Management, Key Account Management, Operations Management and Level 3 Legal Secretary in this Bundle

1. Office Management & Reception: Learn How To Handle The Managerial Position

Our Office Management Certificate consists of 18 individual modules that are designed to provide you with a full insight into what is expected from somebody working in a managerial position within an office. By working through these modules it will provide you with a better insight and understanding of the office management environment and how best to deal with a range of situations that may arise from time to time.

Studying this Certificate will open up doors for you to go further in your career after receiving your industry approved qualification. You will be required to undertake an examination in order to show that you have correctly understood the various aspects of the modules, allowing you to then move on in your career with a new found confidence.

Throughout the 18 modules you will learn how to handle various situations in the office environment, how to improve certain aspects of your personality, and the way in which you will tackle these problems.

Our modules will guide you through how to improve your own confidence and to be able to identify and better understand your own personality to see how it fits in with the office environment. You will also be taught how to better meet and greet various individuals to make sure that things get off on the right foot and that the all-important first impression is a good one.

In addition, other modules will study the art of communication and its importance within this particular environment. You will also be guided on how to develop a team and get people to work together for the sake of the office. This will include how to create and develop your own administrative systems that fit in with your way of working within the office. Our modules will help you have a better understanding of the financial side of things from budget restraints and keeping supplies topped up. You will also be shown how to handle meetings and staff in general along with their various issues that may arise from time to time.

You will also be shown how to deal with staff promotions and understand how to get to grips with their performance. Legal issues will also be discussed, including equality and diversity policies, alongside writing reports and the importance of health and safety.

Finally, we will take you through social media and its role in the office environment, providing you a full understanding of the different aspects of this industry.

2. Facilities Management: Become An Effective And Highly Skilled Facilities Manager

This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager.

Divided into ten thought-provoking and interactive modules, this course delivers all of the skills, knowledge and information that you need to kick start your learning and become an effective and highly skilled Facilities Manager.

Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to.

Those without any formal experience in facilities management will benefit from the all-encompassing scope of the course and practical application that the course offers.

If you are seriously considering a career in facilities management, this course is the ideal starting point for you. It is also particularly useful for those with some previous experience in the field where they can apply their direct knowledge to the topic areas. However, this course has been specifically designed to require no previous knowledge of facilities management.

3. Customer Relationship Management: Implement Excellent Customer Relationship Management Processes

 Customer relationship is an imperative part of any modern day business. Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue.

Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time.

Gain an edge over the competition by implementing excellent customer relationship management processes today.

Introduction to the Customer Relationship Management Certificate

The Customer Relationship Management Certificate comprises of five information packed modules which should take you around five hours to complete. The course is offered online for added convenience, so you can complete the course in one sitting or you can spread it out over a number of months, depending on your own schedule.

This course comes complete with a multiple choice test. You are given a two chances to pass the test to gain your certification. The certificate is industry recognised and can be verified online.

4. Visual Merchandising: Learn Numerous Practical Aspects Of Visual Merchandising

Visual merchandising is one of a retailer’s most valuable assets. When done well, it can drive sales, inspire loyalty in customers, improve the buying experience and communicate a brand’s core values and ideals. This course will provide you with a comprehensive overview of the principles and practices of visual merchandising. Although the content focuses primarily on visual merchandising within a traditional retail environment, much of the material is also relevant in other art and design-based contexts, such as exhibition design, interior design, ecommerce-related web design, and event planning.

This course addresses numerous practical aspects of visual merchandising, including the proper use of planograms, brand communication, the launching of sales campaigns, and arranging seasonal displays. You will learn exactly what drives a customer to make a purchase, and how to harness the shopper’s senses in such a way that they feel inclined to buy a product. Whether you are a small business owner wanting to learn how to show your products to their best advantage, an individual looking to break into the retail industry, or simply someone with a passion for the visual arts, you will soon develop a working knowledge of all key areas of visual merchandising. The knowledge you gain during this course will prepare you to enter this challenging yet rewarding and highly creative profession.

5. Events Management: Build A Career In Events Management

A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career as a wedding or event manager or for anyone who is already working within the industry, but wants to have a certification in place to prove their passion and dedication to the industry.

Introduction to Events Management Certificate

The events management Certificate is made up of twenty three modules. These modules are brimming with valuable information, tips, advice and guidance to help you enjoy a successful career as an events or wedding manager. The course should take around fifteen hours to complete with the convenience of studying at your own pace and where you feel most comfortable, utilising the online modules which work on all devices.

You will learn a host of essential skills, including staging and design, event logistics, legalities and what you need to know to start your own event management business.

During your studies you will have access to online support and on completion you will need to pass a multiple choice test which is based on what you have learned in the modules. On passing, you can download and print your certificate straight away.

6. Hotel Management: Run A Successful Hotel

The hotel management Certificate is the best choice for anyone who is interested in improving their career prospects within the hospitality industry.

This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, while ensuring rooms are serviced to the highest standard and so much more.

The hotel management Certificate covers a wide range of aspects associated with this position within the hospitality industry. The hospitality industry is a very service orientated business and you will need to know what is expected of you, develop skills and gain knowledge on how to complete your duties to the highest standard, always exceeding your guests' expectations.

The course is broken into manageable modules which will provide you with a comprehensive oversight on the duties and responsibilities associated with being a hotel manager. Once you have successfully completed the course and passed the multiple-choice test, you can download and print your certificate and start improving your career prospects straight away.

7. International Events Management: Build A Career In Events Management

A career in events management or wedding management can be exceptionally rewarding. This is a fast paced environment where you will be expected to know the industry and have outstanding planning and problem solving skills. This course is ideal for anyone who is looking for a successful career as a wedding or event manager or for anyone who is already working within the industry, but wants to have a certification in place to prove their passion and dedication to the industry.

Introduction to Events Management Certificate

The events management Certificate is made up of twenty three modules. These modules are brimming with valuable information, tips, advice and guidance to help you enjoy a successful career as an events or wedding manager. The course should take around fifteen hours to complete with the convenience of studying at your own pace and where you feel most comfortable, utilising the online modules which work on all devices.

You will learn a host of essential skills, including staging and design, event logistics, legalities and what you need to know to start your own event management business.

During your studies you will have access to online support and on completion you will need to pass a multiple choice test which is based on what you have learned in the modules. On passing, you can download and print your certificate straight away.

8. Key Account Management: Succeed As A Key Account Manager

The Key Account Management Training Course is one that will provide you with skills that can help you succeed in your new position as a key account manager. This course will give you all that you require to accomplish great things in your job, and will allow you to move forward in your new career.

A position as a key account manager is a new experience for most people, and if you have found yourself in this position, this course will allow you to move into it with ease. Additionally, it will help you learn to manage your accounts, learn how to get to know your customers, and how to organise yourself effectively. You will also learn how to support your accounts, and how to overcome barriers.

This is an online course, which allows anyone who takes this course to study in their own time and at a pace that is comfortable for them. Since this course is so flexible, you should have no problem finding time to study, which means you will not have to sacrifice work to achieve your dreams in business.

This Certificate course is available through any device with an internet connection, and in addition to the course, you can also access online support. You will find that the course is easy to follow thanks to a comprehensive syllabus that is created in a way to make the course more manageable.

9. Operations Management: Improve Your Operations Management Skills 

This course on Operations Management is an ideal choice for those looking to broaden their knowledge in the field of operations and equip themselves with the skills that they need to progress their career in this area. Split into ten comprehensive, intuitive and easy to follow modules, the course covers the full life cycle of the operations management process and provides you with a detailed understanding of the key disciplines in the sector.

The first module will provide you with an overarching general introduction to operations management and each subsequent module will focus on two or three specific areas, giving you all of the information and detail that you need to hit the ground running in the profession. The course covers a good range of specific and technical operations information and also more general management principles with the aim of giving you a broad and all-encompassing knowledge in the field.

The course is designed for anybody already working as an Operations Manager or anybody thinking of making a career move into the field. It is particularly useful for those who have previous experience within operations and are thinking of taking the next step into management.  However, the course has been specifically designed to require no previous knowledge of the sector.

10. Level 3 Legal Secretary: Make A Difference As A Legal Secretary

Working in the legal sector doesn't require you are a lawyer, a top level attorney or a paralegal. You can make a difference by being a member of the important support team. Legal secretaries are organised, they provide essential support to attorneys and assist them daily to help them manage their case load and achieve success. This can be a very rewarding career and if you are looking for a position that is exciting, fast paced and challenging, then this may be the right choice for you.

The legal secretary Certificate is a set in the direction of securing the career you are looking for. Fifteen hours of study will give you the tools, skills and knowledge needed to apply and be chosen for a position of this nature in a legal firm anywhere in the world.

This Certificate is studied online at your own pace. The information packed course is broken down into easy to manage and learn modules, which can be studies using any device linked to the internet. What is even better is you have lifetime access to the modules should you ever want to refresh your knowledge during your career.

On successful completion and passing of the course you will be awarded an industry recognized certificate. Any potential employers can verify your certificate on our website for confirmation and peace of mind.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Unlimited lifetime access to course materials
  3. Study as many courses as you want
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

Upon completion of  each course assessment, you will receive a certificate per course. An accredited certificate from the awarding body relating to your course.

Receive Lifetime Access to Course Materials, so you can review at any time.

Ultimate Management & Reception Online Bundle, 10 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Office Management & Reception Online Course

Module 1: Introduction

  • Who is an Office Manager
  • Typical Duties of an Office Manager
  • Skills Essential for an Office Manager
  • Education and Qualifications

Module 2 : Personality/Confidence

  • Personality and Personality Development
  • Importance of Personality Development
  • Most Important Personality Traits of an Office Manager
  • How to Project Confidence

Module 3 : Meeting and Greeting customers

  • First impression is everything
  • Leadership is creative thought and not reactive thinking
  • Creative Vs. Reactive
  • First impression of a company

Module 4 : Effective Communication

  • Communication and Effective Communication
  • Importance of Effective Communication
  • The Art of Effective Interpersonal Communication
  • Building Effective Communication in an Organisation

Module 5 : Reception Workstation & Teamwork

  • Essentials for a reception
  • Face of the office
  • Qualifications and skills
  • Prospects of a career as a receptionist

Module 6 : Development & Implementation of new Administrative Systems

  • What is an Administrative System?
  • What is Administrative Management?
  • Traditional Administrative Systems
  • Strategy Formulation

Module 7 : Recording office expenditure and managing the budget

  • The Importance of keeping Record of Expenses
  • Maintaining Expense Records
  • How to Keep Records
  • Kinds of Expenses to Record

Module 8 : Organising the office layout and maintaining supplies

  • Office layout: What it means
  • Objectives of Office Layout
  • Importance of Office Layout
  • Principle of Office Layout

Module 9 : Organising and chairing meetings

  • What is a meeting?
  • Different types of meetings
  • Chairing a meeting
  • Do you need a chairperson

Module 10 : Ensuring adequate staff levels

  • What is staffing?
  • The groundwork
  • Required number of personnel
  • Finding temporary staff

Module 11 : Managing Performance

  • Definition of performance management
  • How it works
  • Planning an individual's personal performance
  • The benefits

Module 12 : Delegation

  • What is delegation of work?
  • Necessity of work delegation
  • When to delegate work
  • What work to delegate

Module 13 : Promoting Staff Development and Training

  • What is staff development and training?
  • Importance of training and development
  • What you need to do to train staff
  • Coaching and mentoring

Module 14 : Implementing and Promoting an Equality and Diversity Policy

  • Equality and diversity in the workplace
  • The meaning of equality and diversity
  • Legal support for equality and diversity
  • Environment of equality and diversity

Module 15: Writing reports

  • Presenting a report: Basics
  • How to earn attention and support
  • Report style writing
  • Business reporting

Module 16: Health & Safety

  • Economic reasoning
  • A health and safety management system
  • The spirit of the law
  • Policy and commitment

Module 17: Attending Conferences and Training

  • Benefits of Attending Conferences and Conventions
  • Personal and Professional benefits of a Conference
  • Understanding Conference Benefits and Quantifying Them
  • Getting the maximum from Conferences

Module 18: Management of Social Media

  • Internet Marketing Strategy
  • Why Bother?
  • Digital Channels Overview
  • The Digital Channels

Course 2 - Certificate In Facilities Management Online Course

Module 1: An Introduction to Successful Facilities Management

  • The definition, purpose and objectives of facilities management in an organisation
  • The differences between in-house and outsourced facilities management
  • The role of facilities management and the value that it can add
  • Important personal attributes, skills and knowledge needed to be a Facilities Manager

Module 2: Managing Space Requirements and Space Planning

  • The definition of space planning and its importance within facilities management
  • How to draw up effective space management guidelines
  • What space utilisation rates are and how to make improvements to them for the benefit of the business
  • Factors to consider when choosing new business premises

Module 3: Managing Workplace Services

  • The definition of hard and soft facilities services
  • The use of Building Management Systems and how they can help you to control services such as heating, lighting, air-conditioning and fire management
  • How to ensure the provision of water and toilet facilities, effective waste disposal, car parking and IT services to the workforce
  • Creating a safe and secure working environment, including the use of CCTV and security personnel

Module 4: Managing Employees and Contractors

  • How to hire specialist contractors and subcontractors
  • The benefits and potential problems of working with contractors
  • The key parts of a contract for services agreement, including important legal clauses
  • Recruiting and working with employees, including their statutory entitlements

Module 5: Leases, Purchasing and Vendor Management

  • Types of commercial leases and licences and key terms associated with each arrangement
  • Purchasing, leasing and renting equipment for your business and how to establish the true cost of purchasing equipment
  • How to draw up an effective purchasing strategy for your business
  • Finding and selecting the most appropriate suppliers and vendors for your business

Module 6: Health and Safety at Work

  • The role of the Health and Safety at Work Act and The Health and Safety Executive in relation to health and safety in the workplace
  • Some statistics regarding accidents at work
  • Your responsibilities in relation to accident reporting and documentation
  • How to prevent accidents at work, including risk assessments, training and the provision of personal protective equipment

Module 7: Co-ordinating Maintenance and Repairs

  • The key stages in the life cycle of assets, with a particular focus on maintenance and operation from a facilities management perspective
  • Different types of maintenance management strategies, including preventative maintenance, risk based maintenance, corrective maintenance and emergency corrective maintenance
  • Information about the Provision and Use of Work Equipment Regulations 1998 (PUWER)
  • Common types of maintenance arrangements for HVAC, lifts and escalators and powered doors and gates

Module 8: Facilities Management Projects

  • A definition of project management and how it can be used effectively within a facilities management setting
  • The five main phases of project management
  • Some common types of facilities management project that you may be involved in
  • Planning your facilities project

Module 9: Managing Costs and Business Continuity Planning

  • The importance of cost control in business and effective ways to manage or reduce your costs
  • Some examples of cost cutting measures that a Facilities Manager might put in place
  • Compiling budgets, balance sheets and asset registers
  • The concept of business continuity and how to draw up a robust business continuity plan

Module 10: The Environment and Corporate Social Responsibility in Facilities Management

  • The characteristics of a sustainable or green business
  • Specific ways to improve the sustainability of your organisation, from recycling to purchasing green products
  • A definition of corporate social responsibility and why it is important
  • How to create an effective corporate social responsibility strategy

Course 3 - Certificate In Customer Relationship Management Online Course

Module 1 : What is Customer Relationship Management?

Module 2 : Looking at Customers

Module 3 : Measuring CRM

Module 4 : Developing the Relationship 

Module 5 : Clarity in Meeting Preparation

Course 4 - Certificate In Visual Merchandising Online Course

Module 1: What Is Visual Merchandising?

  • What is meant by the term ‘visual merchandising’;
  • The key aims of visual merchandising as a retail practice;
  • The history of visual merchandising;
  • Why visual merchandising is important and effective in selling products;

Module 2: General Principles in Putting Displays Together

  • Why key design principles are the foundation of every successful display;
  • The most common types of display used in retail environments;
  • How to use lighting, to make merchandise more appealing to the customer;
  • How colour can be employed, to display products to good effect;

Module 3: Mannequins

  • The advantages of using mannequins, to display clothing and accessories;
  • How to care for and store mannequins;
  • How to dress a mannequin;
  • The various forms available that can replace or supplement mannequins;

Module 4: Stands and Other Store Fixtures Used in Visual Merchandising

  • What is meant by the term ‘fixture’, in the context of the retail industry;
  • The relationship between the fixtures used in visual merchandising and the way in which a product or line of products is displayed;
  • The various types of stands used in retail environments and how they can enhance a display;
  • How to use platforms and elevations, to show off store merchandise;

Module 5: Planning Store Layouts

  • What is meant by the term ‘store planning’;
  • How the role of a store planner differs from that of a visual merchandiser;
  • Why visual merchandisers should take the time to become familiar with the purposes of store planning, and how it is carried out in practice;
  • The key purposes and aims of store design;

Module 6: Displaying Home Accessories, Homeware and Food

  • The types of merchandise that fall under the category of home accessories (also known as ‘home fashions’;
  • The importance of setting the scene and using lifestyle themes, when displaying homeware and home accessories;
  • How to display small and fragile goods in a safe, aesthetically pleasing manner;
  • How to use mannequins in the promotion of homeware; 

Module 7: Merchandising Shoes and Fashion Accessories

  • Why the presentation of shoes, jewellery and fashion accessories is just as important as that of clothes;
  • The most common props used by visual merchandisers, in order to display items in these categories;
  • How to present shoes, in order to form an attractive display;
  • How to display jewellery in a way that catches the eye of the customer; 

Module 8: Creating Effective Sales and Clearance Campaigns

  • How visual merchandising plays an essential role in the performance of a sales campaign;
  • How to use signs, to promote a sale, and the most effective words and phrases to use, in encouraging sales;
  • How to use symbolism, to communicate price reductions;
  • How to use mannequins and other props, to draw attention to a sale; 

Module 9: Issues in 21st Century Visual Merchandising

  • Why retail does not stand still, and how retailers can stay abreast of the latest trends;
  • The rise of online shopping and its implications for visual merchandising;
  • Why omnichannel retailing is growing in popularity and the implications of this trend, for those working in visual merchandising;
  • The role of pop-up shops in contemporary retail and how a visual merchandiser can put together effective displays, in these environments; 

Module 10: Starting and Furthering Your Career as a Visual Merchandiser

  • Why you need to take a proactive approach, in order to advance within the retail industry;
  • What you need to consider, before studying a formal qualification, and how to choose the right course for you;
  • The options available to you with regards to working hours and environments;
  • How to keep up with changing trends in the retail industry;

Course 5 - Certificate In Events Management Online Course

Module 1: Introduction to Event Planning

  • About Events Management as a Career
  • Why you should become an events manager
  • About what you’ll be doing when you’re working
  • What the benefits of having a Certificate are

Module 2 : Strategic Management

  • About the need to strategise everything
  • Why you should pay particular attention to the budget
  • The benefits to strategic management
  • About events management software

Module 3 : Customer Service Skills/ Personal Qualities Required

  • How to offer a high level of customer service
  • What skills you will need to do this
  • Why going the extra mile for your customers is well worth the effort
  • How you can improve your communication skills

Module 4 : Types of event

  • About Small and Private Events
  • About corporate events and understanding their aims
  • About conferences and why timing is critical at these types of events
  • About exhibitions and managing exhibition traffic

Module 5 : Staging and Design

  • How to best use your venue's resources
  • How to make the most of seasonal themes
  • How to work with themes into more intimate events
  • How to bring your event theme to life

Module 6 : Event Management Finances & Ticketing

  • The importance of executing good financial management
  • Key event budgeting rules
  • How to promote and sell tickets
  • About graduated ticket pricing

Module 7 : Health and Safety for Events

  • What events planners have to watch out for
  • How to run an event safely
  • About managing health and safety during the event
  • How to plan for emergencies

Module 8 : Event management logistics & troubleshooting

  • Managing your event's space
  • Electricity and your event
  • Organising sound for your event
  • Arranging tables, tents, and chairs and parking facilities

Module 9 : Wedding Planning Introduction

  • What wedding planners do
  • Why people need wedding planners
  • How wedding planners make money
  • Whether being a wedding planner is as glamorous as it seems

Module 10 : Types of Wedding

  • Religious ceremonies
  • Civil ceremonies
  • Location weddings
  • Non-traditional weddings

Module 11 : The Wedding Planning Process

  • What needs to be done 16 to 18 months before the wedding
  • What needs to be done 6 to 7 months before the wedding
  • What needs to be done in the months running up to the wedding
  • What things can wait until the last week before the wedding

Module 12 : Choosing a Wedding Venue

  • The basics of choosing a wedding venue
  • About wedding venue logistics
  • How to watch out for hidden extras
  • About negotiating with your chosen venue

Module 13 : Wedding ceremonies & Wedding Legalities

  • What duties should be assigned to everyone at the ceremony
  • Who can get married in the UK
  • How to make marriage notices official
  • What the marriage schedule is

Module 14 : Planning a Wedding Theme

  • About choosing a theme
  • How to encourage the couple to focus on their personal style to create a theme
  • How to make sure the theme is plausible
  • How choosing a theme can affect the overall budget

Module 15: Clothing , Beauty & Attire for Weddings

  • How to find wedding attire within budget
  • What regulations you have to be aware of
  • How to save money on wedding attire
  • About making sure the wedding attire fits

Module 16: Wedding Catering

  • What type of catering should a couple opt for
  • How to find caterers that match the budget
  • About arranging the wedding cake
  • About drinks packages

Module 17: Wedding Entertainment

  • About finding the right kind of wedding entertainment
  • About the different forms of wedding entertainment
  • How to keep the kids entertained
  • About making sure the logistics are right

Module 18: Printed Materials and the Gift List

  • What printed materials is the happy couple likely to need?
  • About your role as a wedding planner when it comes to printed materials
  • How to organise a gift list for the couple
  • How to obtain the best prices for printed materials

Module 19 : Wedding Transport

  • Why you should book transport well in advance
  • How to diversify and look at plenty of options
  • About making sure the rest of the party and the guests have transport
  • About adding extra touches

Module 20 : Photography/Videography

  • How to find a great wedding photographer
  • About consulting with the photographer before the big day
  • How to encourage the couple to get more from their photography experience
  • How to find the right videographer

Module 21 : Weddings Abroad

  • What your role is as a wedding planner when your couple is getting married abroad
  • Which tour operators are recommended in the UK for arranging weddings abroad
  • About Visas and other legal aspects
  • Typical destinations for weddings abroad

Module 22 : Starting Your Own Events Planning Business

  • The Pros and Cons of Running an Events Planning Business
  • What You Need to Know About Being a Self-Employed Events Planner
  • Whether You Should Take a Hands-On or Hands-Off Approach
  • Whether You Need a Dedicated Office

Module 23: Marketing, Insurance & Tax

  • About advertising your business
  • About Building a Website for Your Wedding Planning Business
  • The types of insurance you're going to need
  • Facebook, Twitter, and Social Media Advertising

Course 6 - Certificate In Hotel Management Online Course

Module 1 : Introduction to the Industry

  • The basics of the industry.
  • The scope of the industry.
  • The basics of hotel management.
  • Hotel management planning.

Module 2 : Products and Services Offered in the Hospitality Industry

  • The various products and services you should offer.
  • Additional products and services customers often seek.
  • How to handle customers when you do not have the products.
  • The future of services within the hospitality industry.

Module 3 : About Hotels

  • The different room types.
  • More about the rates.
  • The type of staff that are required for running a hotel.
  • The classifications of hotels.

Module 4 : Personal Appearance and Skills

  • What is expected from a manager with their appearance.
  • The skills expected from a manager.
  • Why those skills are important.
  • How to build your skill set.

Module 5 : The English Language & Your Local Knowledge

  • The importance of language as a hotel manager.
  • How to improve your English if required.
  • The importance of having local knowledge.
  • How to improve your local knowledge.

Module 6 : Types of Customers and Relationships

  • Types of customers.
  • How to identify their requirements.
  • Dealing with walk-in guests.
  • Disabled guests.

Module 7 : Taking Reservations by Phone and Email

  • How to take reservations by phone.
  • How to take reservations by email and online.
  • Information you need to learn about them.
  • Supplying confirmation of the booking.

Module 8 : Welcoming Guests and Checking in and Checking Out

  • How to greet guests.
  • How to perform the checking in procedure.
  • How to assign the rooms.
  • How to complete the checking out procedure.

Module 9 : The Do’s and Don’ts of Interacting with Guests

  • How to correctly interact with the guests.
  • The reasons why this makes a difference.
  • How not to interact with the guests.
  • The reasons why this makes a difference.

Module 10 : Developing your Skills on the Telephone

  • The key to dealing with guests via the telephone.
  • How to deal with a wake up call.
  • How to deal with guest requests via the telephone.
  • How to deal with room service.

Module 11 : Payment Methods and Dealing with Foreign Cash

  • The different payment methods.
  • How to deal with foreign currency.
  • About providing foreign exchange services.
  • How to understand exchange rates.

Module 12 : Front Desk Management

  • What we mean by front desk management.
  • The basics.
  • Understanding roles.
  • The importance of hiring the correct person.

Module 13 : Housekeeping and Servicing Rooms

  • The basics of housekeeping.
  • The basics of servicing rooms.
  • The importance of these roles.
  • General cleaning of the hotel.

Module 14 : Building and Facility Management

  • The basics of building management.
  • The basics of facility management.
  • Dealing with emergencies.
  • The importance of understanding these roles.

Module 15: Front of House Restaurant and Bar

  • The basic running of the restaurant.
  • The basic running of the bar.
  • Dealing with the restaurant/bar managers.
  • Delegating jobs.

Module 16: Dealing with Lost & Found and Late Checkouts

  • How to deal with the issue of items that have been lost and found.
  • The length of time items are kept.
  • How to deal with the issue of late checkouts.
  • Dealing with special requests.

Module 17: Hotel Terminology

  • The key terms and their meaning.
  • Their importance to the industry.
  • Learn what GOPPAR is
  • Learn what an unconstrained demand is

Module 18: Career Progression

  • How your career can progress from start to finish.
  • The changing responsibilities with this progression.
  • The need for additional qualifications.
  • International opportunities.

Module 19: Leadership Qualities and Engaging with Staff

  • The qualities of a successful leader.
  • How to develop those qualities.
  • How to engage with staff.
  • Common mistakes that are made with staff.

Module 20: The Key to Paperwork

  • The different types of paperwork.
  • How to organise things into a system.
  • The importance of checking everything.
  • The key to not being stressed by piles of paperwork.

Module 21: Dealing with Emergencies

  • How to troubleshoot.
  • Example of issues and how to deal with them.
  • How to deal with medical emergencies.
  • How to deal with overbooking.

Module 22: Dealing with Costs

  • How to deal with costs.
  • The importance of upselling.
  • How to provide value for lower costs.
  • How to reduce costs.

Module 23: Marketing your Hotel

  • The basics of marketing your hotel.
  • The importance of keeping up with technology.
  • Hotel websites.
  • Using third parties.

Course 7 - Certificate In International Events Management Online Course

Module 1: Introduction to Event Planning

  • About Events Management as a Career
  • Why you should become an events manager
  • About what you’ll be doing when you’re working
  • What the benefits of having a Certificate are

Module 2 : Strategic Management

  • About the need to strategize everything
  • Why you should pay particular attention to the budget
  • The benefits to strategic management
  • About events management software

Module 3 : Customer Service Skills/ Personal Qualities Required

  • How to offer a high level of customer service
  • What skills you will need to do this
  • Why going the extra mile for your customers is well worth the effort
  • How you can improve your communication skills

Module 4 : Types of event

  • About Small and Private Events
  • About corporate events and understanding their aims
  • About conferences and why timing is critical at these type of events
  • About exhibitions and managing exhibition traffic

Module 5 : Staging and Design

  • How to best use your venue's resources
  • How to make the most of seasonal themes
  • How to work with themes in to more intimate events
  • How to bring your event theme to life

Module 6 : Event Management Finances & Ticketing

  • The importance of executing good financial management
  • Key event budgeting rules
  • How to promote and sell tickets
  • About graduated ticket pricing

Module 7 : Health and Safety for Events

  • What events planners have to watch out for
  • How to run an event safely
  • About managing health and safety during the event
  • How to plan for emergencies

Module 8 : Event management logistics & troubleshooting

  • Managing your event's space
  • Electricity and your event
  • Organizing sound for your event
  • Arranging tables, tents, and chairs and parking facilities

Module 9 : Wedding Planning Introduction

  • What wedding planners do
  • Why people need wedding planners
  • How wedding planners make money
  • Whether being a wedding planner is as glamorous as it seems

Module 10 : Types of Wedding

  • Religious ceremonies
  • Civil ceremonies
  • Location weddings
  • Non-traditional weddings

Module 11 : The Wedding Planning Process

  • What needs to be done 16-18 months before the wedding
  • What needs to be done 6 to 7 months before the wedding
  • What needs to be done in the months running up to the wedding
  • What things can wait til the last week before the wedding

Module 12 : Choosing a Wedding Venue

  • The basics of choosing a wedding venue
  • About wedding venue logistics
  • How to watch out for hidden extras
  • About negotiating with your chosen venue

Module 13 : Wedding ceremonies & Wedding Legalities

  • What duties should be assigned to everyone at the ceremony
  • Who can get married
  • How to make marriage notices official
  • What the marriage schedule is

Module 14 : Planning a Wedding Theme

  • About choosing a theme
  • How to encourage the couple to focus on their personal style to create a theme
  • How to make sure the theme is plausible
  • How a choosing a theme can effect the overall budget

Module 15: Clothing , Beauty & Attire for Weddings

  • How to find wedding attire within budget
  • What regulations you have to be aware of
  • How to save money on wedding attire
  • About making sure the wedding attire fits

Module 16: Wedding Catering

  • What type of catering should a couple opt for
  • How to find caterers that match the budget
  • About arranging the wedding cake
  • About drinks packages

Module 17: Wedding Entertainment

  • About finding the right kind of wedding entertainment
  • About the different forms of wedding entertainment
  • How to keep the kids entertained
  • About making sure the logistics are right

Module 18: Printed Materials and the Gift List

  • What printed materials the happy couple likely to need
  • About your role as a wedding planner when it comes to printed materials
  • How to organize a gift list for the couple
  • How to obtain the best prices for printed materials

Module 19 : Wedding Transport

  • Why you should book transport well in advance
  • How to diversify and look at plenty of options
  • About making sure the rest of the party and the guests have transport
  • About adding extra touches

Module 20 : Photography/Videography

  • How to find a great wedding photographer
  • About consulting with the photographer before the big day
  • How to encourage the couple to get more from their photography experience
  • How to find the right videographer

Module 21 : Weddings Abroad

  • What your role is as a wedding planner when your couple is getting married abroad
  • Which tour operators are recommended in the UK for arranging weddings abroad
  • About Visas and other legal aspects
  • Typical destinations for weddings abroad

Module 22 : Starting Your Own Events Planning Business

  • The Pros and Cons of Running an Events Planning Business
  • What You Need to Know About Being a Self-Employed Events Planner
  • Whether you Should You Take a Hands on or Hands Off Approach
  • Whether You Need a Dedicated Office

Module 23: Marketing, Insurance & Tax

  • About advertising your business
  • About Building a Website for Your Wedding Planning Business
  • The types of insurance you're going to need
  • Facebook, Twitter, and Social Media Advertising

Course 8 - Certificate In Key Account Management Online Course

Module 1 : Key Account Management

  • What is Key Account Management?
  • The Role and Responsibilities of a Key Account Manager
  • Prioritising – Who are the Key Accounts?
  • How to Research your Customers’ Profile and Position Yourself

Module 2 : Investment versus Return

  • Investment Versus Return - Get Your Priorities Right
  • Assess Your Strengths, Weaknesses and Unique Advantages
  • Planning a Key Account Strategy
  • Recognising Threats and Dealing with Them

Module 3 : Setting Specific Goals and Objectives for Each Meeting

  • How to Set Specific Goals and Objectives for Each Meeting
  • Relationship Management
  • Understand the Organisational Structure of Your Account
  • How to Influence and Negotiate With Multiple Contacts

Module 4 : Networking within Your Account

  • How to Network Within Your Account
  • Alliances Across an Organisation to Maintain Preferred Supplier Status
  • How to Construct Strategic Service Level Agreements
  • Teamwork to Support Key Accounts

Module 5 : Planning How to Support Your Key Accounts

  • Planning How to Support Your Key Accounts
  • Identifying and Overcoming Internal Barriers that Prevent Quality Support
  • Support Staff and Major Accounts
  • Planning How to Support Your Key Accounts

Course 9 - Certificate In Operations Management Online Course

Module 1: An Introduction to Successful Operations Management

  • A broad definition of operations management, including its purpose and its key principles
  • What successful operations management looks like
  • A brief history of operations management
  • The key skills, experience and personal attributes that you need to be an Operations Manager

Module 2: Supply Chain Management Part 1 – Purchasing and Inventory

  • Definitions of logistics and supply chain management
  • Purchasing within SCM - why it is important
  • Purchasing within SCM - steps in the process and how to find suppliers
  • Purchasing within SCM - documents in the process and when things go wrong

Module 3: Supply Chain Management Part 2 – Product Development and Production

  • How to identify your target market
  • Conducting primary and secondary market research and different methods that you can use
  • Key stages of the product development process
  • The production and scheduling process and different types of production, including job, batch and flow production

Module 4: Supply Chain Management Part 3 – Product Distribution and Marketing

  • Defining product distribution and different distribution channels
  • Key individuals and parties involved in the distribution process
  • Things to consider in the packaging and presentation of your product
  • Deciding on delivery options for customers

Module 5: Finance and Managing Costs

  • The importance of finance and cost management to the field of operations management
  • Some key financial terminology and documents
  • The importance of and how to compile budgets, balance sheets and asset registers
  • What depreciation is and some common ways in which to calculate it

Module 6: Working with Employees, Contractors and Other Workers

  • An overview of different employment statuses, such as employed staff, contractors, subcontractors, agency workers and zero hours contracts
  • Managing employed staff, including contractual clauses and statutory entitlements
  • Contractors and subcontractors - advantages and disadvantages of using them and how to work with them in the best possible way
  • Common clauses within contracts for services

Module 7: An Introduction to Project Management

  • What project management is and how it can relate to your role as an Operations Manager
  • The five key phases of project management
  • Examples of operations management projects, or common projects types that you may be involved in
  • What SMART objectives are and how to write them

Module 8: More Project Methodologies in Operations Management

  • A definition of Six Sigma and its main principles
  • Different tools and methodologies that you can use within the Six Sigma process
  • Some strengths and potential weaknesses of the approach
  • How to maximise the value of Six Sigma

Module 9: Maintaining Quality in Operations Management

  • Ways to ensure quality in the design and productions phases
  • The important of quality assurance and quality control, including testing
  • Features of the ISO 9000 standards for quality
  • Types of quality defects and how to deal with them

Module 10: Socially and Environmentally Responsible Operations Management

  • An examination of corporate social responsibility and why it is an important initiative
  • How to create an effective corporate social responsibility strategy
  • A case study of a successful and wide-reaching CSR programme
  • The characteristics of a sustainable or green business

Course 10 - Certificate In Level 3 Legal Secretary Online Course

Module 1: General Duties and Day-to-Day Operations of a Legal Secretary

  • Managing letters and post
  • How to take messages
  • Filing and preparation of forms and documents
  • Billing, invoicing and client care

Module 2 : Legal Writing and Proofreading Skills

  • Legal writing mistakes
  • Tips and insights on correct legal writing
  • Punctuation, capitalisation, italics, numerals
  • Form paragraphs and form files

Module 3 : Client Confidentiality in Law Firms

  • What is confidentiality and why is it important?
  • Implementing confidentiality in a law office
  • How to maintain confidentiality
  • Records safety and security

Module 4 : The English Legal System

  • Introduction to the English legal system
  • Aspects of UK law
  • History of the English legal system
  • Laws governing debt recovery, bailiffs, default notices

Module 5 : Court Systems and Structures

  • Understanding court systems in the UK
  • Supreme Court, High Court, Crown Court, technology and Construction court
  • Queen's Bench, Court of Protection, County Courts, magistrates' courts

Module 6 : Legal Aid

  • Aims and objectives of legal aid
  • Eligibility for legal aid
  • Civil legal advice
  • Legal aid in criminal cases

Module 7 : Civil Litigation

  • Civil litigation initial procedures
  • Pre-action protocols, Civil Procedure Rules (CPR)
  • Out of Court settlements
  • Claim forms and Particulars of Claim

Module 8 : Land and Conveyancing Practice

  • Explanation of terms: Deed, Freehold, Leasehold
  • Registration of land
  • Submission of forms for searches
  • Title information documents

Module 9 : Wills and Probate Law Practice

  • Basic contents of a Will
  • Executors, codicils
  • Grant of Probate and Grant of Letters of Administration
  • Form IHT 200, 205, D18, D21, etc.

Module 10 : Family Law

  • Starting legal proceedings in matters relating to family law
  • Divorce petitions and facts of evidence
  • Court Action
  • Affidavit in support of the Petition

Module 11 : Criminal Law

  • Starting proceedings in criminal cases
  • Different types of crimes
  • Magistrates' court and Crown Courts
  • Warrants, Summons and witness statements

Module 12 : Company and Business Law

  • How to start a company
  • Types of business entities
  • Memorandum of Association
  • Articles of Association, company seal

Module 13 : Licensing

  • Licensing Act 2003 and the period prior to the Act
  • Objectives of licensing regulations
  • Premises License
  • Personal License

Module 14 : Appeals, Judicial Review and Case Stated

  • Appeals against criminal cases
  • Criminal Cases Review Commission
  • Appeals against civil cases
  • Skeleton Arguments

Module 15: Skills for Success

  • How a legal secretary can help the fee earner
  • Important skills
  • Setting up new client appointments
  • Dictation and Transcription

Module 16: Finding Employment as a Legal Secretary

  • Importance of legal secretaries
  • The job seeking process
  • What prospective law firms are looking for
  • Writing an effective cover letter

Module 17: Glossary of Legal Terms

  • 50+ useful terms and abbreviations

 

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 070NSA14110CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate

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