Ultimate Executive and Personal Assistants Online Bundle, 10 Certificate Courses

Be an Effective Personal Assistant

Ultimate Executive and Personal Assistants Online Bundle, 10 Certificate Courses

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Be an Effective Personal Assistant  - 10 Courses in this Bundle

  1. Executive and Personal Assistants

  2. Administration Support

  3. Time Management

  4. Organizational Skills

  5. Meeting Management

  6.  

  7.  

  8. Business Writing

  9. Telephone Etiquette

  10. Project Management

1. Executive and Personal Assistants: Be an Effective Personal Assistant and Enhance Your Organization

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants Certificate Program will show you what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide you with the necessary tools.

By the end of this Executive and Personal Assistants Online Short Course, you will be able to:

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

2. Administration Support: Enhance Your Administration Skills to be Effective and Organized

Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue.  Our Administration Support Online Short Course will help you get there.

The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

By the end of this Administration Support Online Short Course, you will be able to:

  • Get Yourself Organized
  • Manage your time more effectively
  • Prioritize your time and get things done
  • Complete Special Tasks
  • Improve your Communication Skills
  • Improve your Non-Verbal Communication Skills
  • Empower Yourself
  • Deal with your managers more effectively
  • Take Care of Yourself

3. Time Management: How To Manage Your Time And Get Things Done

Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.

As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.

Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.

Course Topics:

  • The SMART Way
  • Urgent Important Matrix
  • The 80/20 Rule
  • Eat That Frog
  • The Glass Jar

By the end of this Time Management Online Short Course you will be able to: 

  • Plan and prioritize daily activities efficiently and in a productive manner.
  • Triumph over procrastination.
  • Effectively deal with crises.
  • Organize your workspace and workflow.
  • Efficiently delegate.
  • Ritualize your workload.
  • Plan effective meetings.

4. Organizational Skills: Achieve Your Goals By Being Organized and Productive

Good organizational skills can prove beneficial in many areas of life, including personal and business areas.

Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.

By the end of this Organizational Skills Online Short Course, you will be able to:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and workspace
  • Learn to resist procrastination
  • Make plans to stay organized in the future

5. Meeting Management: Learn How To Develop and Implement Meeting Management

This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.  

The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

By the end of this Meeting Management Online Short Course, you will be able to:

  • Plan and prepare
  • Identify the participants
  • Choose the time and place
  • Create the agenda
  • Set up the meeting space
  • Incorporate your electronic options
  • Meeting roles and responsibilities
  • Use an agenda
  • Chairing a meeting
  • Deal with disruptions
  • Professionally deal with personality conflicts
  • Take minutes
  • Make the most of your meetings using games, activities and prizes

6. Skills for the Administrative Assistant: Enhance Your Administration Skills to be Effective and Organized

Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.

In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.

At the end of this course, you will be able to:

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

7. Administrative Office Procedures: Improve Workplace Efficiency

Turn your office into a highly-organized and productive workspace. Reduce miscommunication and help eliminate common errors with our Office Procedures Course. Our premium course developed by experts will help you understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. 

A well-designed policy and procedure guideline is a crucial management tool. It outlines the organization’s goals and objectives and provides clear standards of action for all employees.  

With our course, you will be able to create clear policies and guidelines to ensure your workplace runs smoothly. Our Administrative Support Online course will give you the strategies and procedures vital to the company's vision and everyday operations.

Key Learning Objectives

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools

8. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.

This Business Writing Online Short Course will provide:

  • A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
  • An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.

Course Topics:

  • Spelling
  • Punctuation
  • Writing the Letter
  • Proposals Key Info

By the end of the Business Writing Online Short Course, you will be able to:

  • Understand the function/purpose of all of the above.
  • Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
  • Define proofreading and understand the techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • Notice (and correct) common spelling and grammar issues in business writing.
  • List guidelines in printing and publishing business writing

9. Telephone Etiquette: Learn How Important it is to Develop Better Telephone Communication Skills

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.

With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.

By the end of this Telephone Etiquette Online Short Course, you will be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

10. Project Management: Being Able to Manage Projects is Important in Getting Things Done

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

This Project Management Online Short Course will give you an overview of the entire project management process, as well as key project management tools that they can use every day.

By the end of this Project Management Online Short Course, you will be able to:

  • Define projects, project management, and project managers
  • Identify the five process groups and nine knowledge areas as defined by the PMI
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements and deliverables
  • Create key project documents, including the statement of work, project planning worksheet, and project charter
  • Build a project schedule by estimating time, cost and resources
  • Understand and use the work breakdown structure
  • Create project  planning documents, such as a schedule, risk management plan, and communication plan
  • Use planning tools, including the Gantt chart, network diagram, and RACI chart
  • Establish and use baselines
  • Monitor and maintain the project
  • Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Executive and Personal Assistants 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Executive and Personal Assistants

Module One - Getting Started

Module Two - Working with your Manager

  • Adapting to their style
  • Anticipate their needs
  • Getting your responsibilities defined
  • When to take the initiative

Module Three - Administrative Soft Skills

  • Social Intelligence
  • Basic business acumen
  • Office management
  • Active listening

Module Four - Effective Time Management

  • Calendar management
  • Prepare for changes and surprises
  • Keeping others on track
  • Urgent / important matrix

Module Five - Meeting Management

  • Creating an agenda
  • Keepng minutes
  • Keeping the meeting on time
  • Variations for large and small meetings

Module Six - Tools of the Trade (Part 1)

  • Email protocol
  • Office machinery
  • Computer and software skills
  • Commuication Skills

Module Seven - Tools of the Trade (Part 2)

  • Phone and voicemail etiquette
  • Word processing
  • Business writing
  • Internet research

Module Eight - Being an Effective Gatekeeper

  • Filtering data and information
  • Learn to say no
  • Dealing with difficult people
  • Recognise the tricks

Module Nine - Organizational Skills

  • Prioritising your workload
  • Goal setting
  • Plan for tomorrow, today
  • Staying on track

Module Ten - Confidentiality Guidelines

  • Your confidentiality duty
  • Be Certificatetic and discreet
  • Keeping data secure
  • What to do in sticky situations

Module Eleven - Special Tasks

  • Project management
  • Trade shows
  • Interacting with clients
  • Social media management

Module Twelve - Wrapping Up

Course 2 - Administration Support

Module One: Getting Started

Module Two: Getting Yourself Organized (Part One)

  • Managing Email
  • Managing Electronic Files
  • Managing the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Yourself Organized (Part Two)

  • Organizing Your Workspace
  • Using a To-Do Book

Module Four: Managing Your Time More Effectively

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritising
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Complete Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Seven: Improve Your Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communicating with Power

Module Eight: Improve Your Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s not what you Say, It’s how you Say It

Module Nine: Empower Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: Deal With Your Managers More Effectively

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

Course 3 - Time Management

Section One: Getting Started

Section Two: SMARTER Goals

  • The Three P’s
  • Create SMARTER Goals
  • Prioritizing Your Goals
  • Visualize your Goals-Visualization

Section Three: Prioritizing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Being Assertive...Saying “NO” to Requests you can’t meet.

Section Four: Planning

  • Using To Do List
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Ready, Fire, Aim!

Section Five: Procrastination

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!

Section Six: Managing Crisis

  • When Crisis Calls...do you have a Contingency Plan?
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned

Section Seven: The Organized Workspace

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail...email etiquette
  • Using Calendars

Section Eight: Delegating

  • When to Delegate?
  • Who Should I Delegate to?
  • Monitoring the Results

Section Nine: The Power of Ritual...Habits

  • What is a Ritual/Routine?
  • Example Rituals
  • Using Rituals to Maximise Time

Section Ten: Meetings

  • Deciding if a Meeting is Necessary... Is the meeting necessary?
  • Using the PAT Approach
  • Effective Agenda Writing
  • Staying on Track
  • Was the Meeting Worthwhile?

Section Eleven: Meeting Alternatives

  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaboration Applications

Section Twelve: Wrapping Up

Course 4 - Organizational Skills

Module One - Getting Started

Module Two - Remove the Clutter

  • Just do it
  • You dont have to keep everything
  • Three boxes: Keep, donate and trash
  • A place for everything and everything in it's place

Module Three - Prioritize

  • Write it down
  • Urgent / Important Matrix
  • Divide tasks
  • 80/20 rule

Module Four - Scheduling Your Time

  • Have a master calendar
  • Setting deadlines
  • Remove or limit the time wasters
  • Coping with things outside of your control

Module Five - To Do Lists

  • Use a day planner
  • Finish what you start
  • Focus on the important
  • Do quick tasks immediately

Module Six - Paper and Paperless Storage

  • Find a system that works for you
  • Make it consistent
  • Make it time sensitive
  • Setting up archives

Module Seven - Organization in Your Work Area

  • Keeping items within arm's reach
  • Only have current projects on your desk
  • Arranging your drawers
  • Organize to match your workflow

Module Eight - Tools to Fight Procrastination

  • Eat that Frog!
  • Remove distractions
  • Give yourself a reward
  • Break up large tasks

Module Nine - Organizing Your Inbox

  • Setting delivery rules
  • Folder and message hierachy
  • Deal with email right away
  • Flag and highlight important items

Module Ten - Avoid the Causes of Disorganisation

  • Keeping everything
  • Not being consistent
  • Not following a schedule
  • Bad habits

Module Eleven - Discipline is the Key to Stay Organised

  • Stay within your systems
  • Learn to say No
  • Have organisiation be part of your life
  • Plan for tomorrow, today

Module Twelve - Wrapping Up

Course 5 - Meeting Management

Module One - Getting Started

Module Two - Planning and Preparing (Part 1)

  • Identifying the Participants
  • Choosing the Time and Place
  • Creating the Agenda

Module Three - Planning and Preparing (Part 2)

  • Lesson One: Gathering Materials
  • Lesson Two: Sending Invitations
  • Lesson Three: Making Logistical Arrangements

Module Four - Setting up the Meeting Space

  • Lesson One: The Basic Essentials
  • Lesson Two: The Extra Touches
  • Lesson Three: Choosing a Physical Arrangement

Module Five - Electronic Options

  • Lesson One: Overview of Choices Available
  • Lesson Two: Things to Consider
  • Lesson Three: Making a Final Decision

Module Six - Meeting Roles and Responsibilities

  • Lesson One: The Chairperson
  • Lesson Two: The Minute Taker
  • Lesson Three: The Attendees
  • Lesson Four: Variations for Large and Small Meetings

Module Seven - Chairing a Meeting (Part 1)

  • Lesson One: Getting Off On the Right Foot
  • Lesson Two: The Role of The Agenda
  • Lesson Three: Using a Parking Lot

Module Eight - Chairing a Meeting (Part 2)

  • Lesson One: Keeping the Meeting on Track
  • Lesson Two: Dealing with Overtime
  • Lesson Three: Holding Participants Accountable

Module Nine - Dealing with Disruptions

  • Lesson One: Running In and Out
  • Lesson Two: Cell Phone and PDA Ringing
  • Lesson Three: Off On a Tangent
  • Lesson Four: Personality Conflict

Module Ten - Taking Minutes

  • Lesson One: What are Minutes?
  • Lesson Two: What Do I Record?

Module Eleven - Making the Most of your Meeting

  • Lesson One: The 50 Minute Meeting
  • Lesson Two: Using Games
  • Lesson Three: Giving Prizes
  • Lesson Four: Stuffed Magic

Module Twelve - Wrapping Up

Course 6 - Skills for the Administrative Assistant

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Course Assessment

 Session 2: Personal Best, Professional Best

  • The Importance of Appearance
  • Tips for Success
  • First Impressions Count!

 Session 3: Putting Others at Ease

  • Making Connections

 Session 4: Distorted Thinking

  • Angelique’s Thinking
  • Questions
  • Distorted Thinking

 Session 5: The Steps to Feeling Good

  • The Steps to Feeling Good

 Session 6: Understanding Assertiveness

  • Understanding Assertiveness
  • Opposite Ends of the Spectrum
  • Aggressive Behavior
  • Manipulative or Passive-Aggressive Behavior
  • Passive Behavior
  • Assertive Behavior
  • Quiz
  • Evaluation

 Session 7: Improving Your Assertiveness Skills

  • Using "I" Messages
  • "I" Message Steps
  • Dealing with Aggressive People

 Session 8: Communication Skills

  • Communication Skills

 Session 9: Asking and Listening

  • Asking Questions
  • Closed Questions
  • Open Questions
  • Clarifying Questions
  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener

 Session 10: Non-Verbal Messages

  • About Non-Verbal Messages
  • Body Language
  • The Signals People Send

 Session 11: Writing Skills

  • The Four C's
  • Be Clear
  • Be Concise
  • Be Complete
  • Be Correct
  • About Commas
  • Other Uses for Commas
  • When Not to Use Commas
  • About Semicolons, Part One
  • About Semicolons, Part Two
  • About Colons
  • About Apostrophes
  • Showing Possession with Apostrophes
  • Other Uses of Apostrophes
  • Spelling Tips and Tricks
  • Proofreading
  • Letters and Memos

 Session 12: Getting Ahead

  • What Employees Want
  • Your Supervisor
  • The Survey Says…
  • What Others Want

 Session 13: Self-Management

  • Self-Management
  • Creating Routines
  • Making Connections
  • Time Management Tips
  • Where Do You Stand?
  • Organizing Your Workspace
  • Setting up a Daily System
  • Priority Tray
  • The Incubator, Part One
  • The Incubator, Part Two
  • Being Proactive
  • Planning Guidelines

 Session 14: Setting Goals

  • Setting Goals with SPIRIT
  • A Personal Action Plan

 Session 15: Working as a Team

  • Vegetable Head
  • Brainstorming

 Session 16: Working with Difficult People

  • Working with Difficult People
  • Blending, Part One
  • Blending, Part Two
  • Redirecting
  • Identify Positive Intent
  • Identify Highly Valued Criteria
  • When Discussions Degenerate Into Conflict
  • Tips for Dealing with Difficult People

 Session 17: Learning to Say No

  • Ways to Say No
  • The Persistent Response
  • Guidelines for Saying No
  • Making Connections
  • Case Studies
  • Scenarios
  • Scenarios
  • Scenarios

 Session 18: Dealing with Stress

  • About Stress
  • Deep Breathing
  • Visualize
  • Music
  • Acupressure and Massage
  • Laughter
  • Replace Worry with Problem Solving
  • Meditation
  • Resilience

 Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 7 - Administrative Office Procedures

Module One: Getting Started

By the end of this course, you will be able to:

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools

Module Two: Why Your Office Needs Adminstrative Procedures

  • Business Continuity
  • Succession Planning
  • Internal and External Audit Requirements
  • Recovery Planning

Module Three: Gathering the Right Tools

  • Binder
  • Section Divider
  • Sheet Protectors
  • Cover to Cover Binders

Module Four: Identiyfing Procedures to Include

  • Tracking Tasks for Some Days
  • Reach Out to Other Employees for Feedback/Ideas
  • Write Down Daily Tasks
  • Keep Track Using a Spreadsheet

Module Five: Top Five Procedures to Record

  • Use a Template to Stay Consistent from Track to Track
  • Be as Detailed as Possible
  • Use Bullet Points Instead of Paragraphs
  • Ask Someone to Execute the Procedure

Module Six: What to Include in Your Binder (I)

  • Phone Etiquette
  • Business Writing
  • Effective Time Management
  • Creating Meeting Arrangements

Module Seven: What to Include in Your Binder (II)

  • Policy on Absences
  • Breaks
  • Salaries
  • Benefits

Module Eight: Organizing Your Binder

  • Create a Table of Contents
  • List Each Section (e.g. Accounting)
  • List Procedures in that Section
  • Keep Binder Updated with any New Changes

Module Nine: What Not to Include in the Procedure Guide

  • Passwords
  • Identify Other Confidential Information Via Your Employer
  • Store Information in a Separate Folder Outside of the Guide
  • Find a Secure Location to Store

Module Ten: Share Office Procedure Guide

  • Give Guide to Boss/Executive to Review
  • Inform Office Personnel of Procedure Guide
  • Place Guide in a Visible Area
  • Allow Office Personnel to Express Improvements/Updates if Needed

Module Eleven: Successfully Executing the Guide

  • Create a One Hour Meeting/Seminar for Employees
  • Stay Consistent with Procedures
  • Make Employees Aware of any Updated Changes
  • Keep Open to Improvements

Module Twelve: Wrapping Up

  • Words from the Wise

Course 8 - Business Writing

PART ONE – THE BUILDING BLOCKS

Section One: Getting Started

  • a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
  • an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc. 

Section Two: Spelling and Grammar

  • Spelling
  • Grammar

Section Three: Language and tone

  • Clarity
  • Conciseness
  • Formality
  • Focus
  • Tone

Section Four: Sentences and Paragraphs

  • Parts of a Sentence
  • Sentence Length
  • Punctuation
  • Paragraphs

Section Five: Organization and Structure

  • Organisation Approach

Section Six: Tools and Techniques

  • The Reader
  • The Requirement
  • Write faster – effective writing
  • Templates
  • Proofreading
  • Review/Peer Review
  • The Appearance - Printing and Publishing

PART TWO – THE DOCUMENTS

Section Seven: Meeting Agendas

  • The Basic Structure

Section Eight: E-mails

  • Addressing your mails
  • Brevity
  • Formality
  • Attachments
  • Forwarding/replying

Section Nine: Business Letters

  • The Basic Structure
  • Writing the Letter

Section Ten: Proposals

  • The Basic Outline
  • Key information
  • Sequence
  • Choosing a Format
  • Proposal Structure and Content
  • Executive Summaries

Section Eleven: Reports

  • Report Structure and format

Section Twelve: Requests for Proposal

  • Requests for Proposals

Section Thirteen: Business Cases

  • Business Cases

Section Fourteen: General Documentation

  • General Documentation

Section Fifteen: Wrapping Up

Course 9 - Telephone Etiquette

Module One : Getting Started

  • Course Objectives

Module Two : Aspects of Phone Etiquette

  • Phrasing
  • Tone of Voice
  • Speaking Clearly
  • Listen to the Caller

Module Three : Using Proper Phone Language

  • Please and Thank You
  • Do Not Use Slang
  • Avoid Using the Term “You”
  • Emphasize What You Can Do, Not What You Can’t

Module Four : Eliminate Phone Distractions

  • Avoid Eating or Drinking
  • Minimize Multi-Tasking
  • Remove Office Distractions
  • Do Not Let Others Interrupt You

Module Five: Inbound Calls

  • Avoid Long Greeting Messages
  • Introduce Yourself
  • Focus on Their Needs
  • Be Patient

Module Six: Outbound Calls

  • Be Prepared
  • Identify Yourself and Your Company
  • Give Them the Reason for the Call
  • Keep Caller Information Private

Module Seven: Handling Rude or Angry Callers

  • Stay Calm
  • Listen to Their Needs
  • Never Interrupt
  • Identify What You Can Do for Them

Module Eight: Handling Interoffice Calls

  • Transferring Calls
  • Placing Callers on Hold
  • Taking Messages
  • End the Conversation

Module Nine: Handling Voicemail Messages

  • Ensure the Voicemail Has a Proper Greeting
  • Answer Important Messages Right Away
  • Ensure Messages are Delivered to the Right Person
  • When Leaving a Message for Others

Module Ten: Methods of Training Employees

  • Group Training
  • One-on-One Training
  • Peer Training
  • Job Shadowing

Module Eleven: Correcting Poor Telephone Etiquette

  • Screening Calls
  • Employee Evaluations
  • Peer Monitoring
  • Customer Surveys

Module Twelve: Wrapping Up

Course 10 - Project Management

Module One - Getting Study

Module Two - Key Concepts (Part 1)

  • What is a project?
  • What is project management?
  • What is a project manager?

Module Three - Key Concepts (Part 2)

  • About the Project Management Institute (PMI)
  • About the Project Management Body of Knowledge (PMBOK)
  • The five process groups
  • The nine knowledge areas
  • The triple contraint

Module Four - Initiation (Part 1)

  • Identifying your Stakeholders
  • Assessing Needs and Wants
  • Setting a SMART project goal
  • Creating requirements and deliverables

Module Five - Initiation (Part 2)

  • Creating a statement of work
  • Completing the project planning worksheet
  • Completing the project charter

Module Six - Planning (Part 1)

  • Managing expectations
  • Creating a task list
  • Estimating time
  • Estimating resources
  • Estimating costs

Module Seven - Planning (Part 2)

  • Building the work breadkdown structure
  • Creating the schedule
  • Creating a risk management plan
  • Creating a communication plan

Module Eight - Planning Tools

  • The Gantt Chart
  • The Network Diagram
  • Using a RACI Chart
  • Going the extra mile: Microsoft Project

Module Nine - Executing the Project

  • Establishing baselines
  • Monitoring project progress
  • Triple constraint reduction methods

Module Ten - Maintaining and Controlling the Project

  • Making the most of status updates
  • Managing change
  • Monitoring risks

Module Eleven - Closing Out

  • Preparing for closeout
  • Celebrating successes
  • Learning from project challenges
  • Scope verification
  • A final to-do list

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
45%
4 star
33%
3 star
16%
2 star
5%
1 star
2%
(5392)
Average rating 3.5 out of 5 stars

Brianna L Espinet

25 February 2021 08:49:58 AM

Great things taught. Gave me some motivation

Beljica Altamirano

23 February 2021 05:08:22 AM

good job

Hanna Bruchko

18 February 2021 11:47:25 AM

great points throughout lesson

Kellee Morris

16 February 2021 12:00:54 PM

great

Kellee Morris

16 February 2021 11:57:58 AM

was great

Brian Addington

15 February 2021 07:39:11 PM

loving the courses

Belinda Michelle Price

15 February 2021 07:30:00 AM

What a great course. Not much I didn't know already, although what I did learn, was to remember what I already knew. Most importantly, to act them out... consistently!

Khaleelah Brown

15 February 2021 12:41:36 AM

Good

Karla Aleman

13 February 2021 08:13:27 AM

Good

Ramon Varela

10 February 2021 09:24:40 AM

.

amy saxon

1 February 2021 04:52:19 AM

great course

Bethany McFadden

30 January 2021 08:50:54 AM

This is all useful info! Thanks!

Sheila Daniels

28 January 2021 11:54:28 PM

Excellent comprehensive course

Ana Fernandez

26 January 2021 02:14:19 AM

I have learned

Alysha Schafer

22 January 2021 12:59:04 PM

E

Rachele Facundo

22 January 2021 12:58:34 PM

great course

Morancy Sheilla

22 January 2021 06:54:47 AM

I really enjoyed this cource of Assessment for Meeting Management.
Thanks!

Morancy Sheilla

22 January 2021 06:53:38 AM

I really enjoyed this cource of Assessment for Meeting Management.
Thanks!

Morancy Sheilla

22 January 2021 06:52:48 AM

I really enjoyed this cource of Assessment for Meeting Management.
Thanks!

Morancy Sheilla

22 January 2021 06:51:38 AM

I really enjoyed this cource of Assessment for Meeting Management.
Thanks!

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About this Course

Be an Effective Personal Assistant  - 10 Courses in this Bundle

  1. Executive and Personal Assistants

  2. Administration Support

  3. Time Management

  4. Organizational Skills

  5. Meeting Management

  6.  

  7.  

  8. Business Writing

  9. Telephone Etiquette

  10. Project Management

1. Executive and Personal Assistants: Be an Effective Personal Assistant and Enhance Your Organization

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Our Executive and Personal Assistants Certificate Program will show you what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide you with the necessary tools.

By the end of this Executive and Personal Assistants Online Short Course, you will be able to:

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

2. Administration Support: Enhance Your Administration Skills to be Effective and Organized

Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue.  Our Administration Support Online Short Course will help you get there.

The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

By the end of this Administration Support Online Short Course, you will be able to:

  • Get Yourself Organized
  • Manage your time more effectively
  • Prioritize your time and get things done
  • Complete Special Tasks
  • Improve your Communication Skills
  • Improve your Non-Verbal Communication Skills
  • Empower Yourself
  • Deal with your managers more effectively
  • Take Care of Yourself

3. Time Management: How To Manage Your Time And Get Things Done

Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.

As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.

Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.

Course Topics:

  • The SMART Way
  • Urgent Important Matrix
  • The 80/20 Rule
  • Eat That Frog
  • The Glass Jar

By the end of this Time Management Online Short Course you will be able to: 

  • Plan and prioritize daily activities efficiently and in a productive manner.
  • Triumph over procrastination.
  • Effectively deal with crises.
  • Organize your workspace and workflow.
  • Efficiently delegate.
  • Ritualize your workload.
  • Plan effective meetings.

4. Organizational Skills: Achieve Your Goals By Being Organized and Productive

Good organizational skills can prove beneficial in many areas of life, including personal and business areas.

Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.

By the end of this Organizational Skills Online Short Course, you will be able to:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and workspace
  • Learn to resist procrastination
  • Make plans to stay organized in the future

5. Meeting Management: Learn How To Develop and Implement Meeting Management

This course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage you and leave a positive and lasting impression. Through this course you will learn the needed skills in planning and implementing a successful meeting.  

The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on Meeting Management Online Short Course and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills to improve your meeting management skills.

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.

By the end of this Meeting Management Online Short Course, you will be able to:

  • Plan and prepare
  • Identify the participants
  • Choose the time and place
  • Create the agenda
  • Set up the meeting space
  • Incorporate your electronic options
  • Meeting roles and responsibilities
  • Use an agenda
  • Chairing a meeting
  • Deal with disruptions
  • Professionally deal with personality conflicts
  • Take minutes
  • Make the most of your meetings using games, activities and prizes

6. Skills for the Administrative Assistant: Enhance Your Administration Skills to be Effective and Organized

Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.

In this course, your admin training includes being trained on the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. You’ll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying “no,” working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support to achieve their goals, too.

At the end of this course, you will be able to:

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

7. Administrative Office Procedures: Improve Workplace Efficiency

Turn your office into a highly-organized and productive workspace. Reduce miscommunication and help eliminate common errors with our Office Procedures Course. Our premium course developed by experts will help you understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. 

A well-designed policy and procedure guideline is a crucial management tool. It outlines the organization’s goals and objectives and provides clear standards of action for all employees.  

With our course, you will be able to create clear policies and guidelines to ensure your workplace runs smoothly. Our Administrative Support Online course will give you the strategies and procedures vital to the company's vision and everyday operations.

Key Learning Objectives

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools

8. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.

This Business Writing Online Short Course will provide:

  • A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
  • An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.

Course Topics:

  • Spelling
  • Punctuation
  • Writing the Letter
  • Proposals Key Info

By the end of the Business Writing Online Short Course, you will be able to:

  • Understand the function/purpose of all of the above.
  • Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
  • Define proofreading and understand the techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • Notice (and correct) common spelling and grammar issues in business writing.
  • List guidelines in printing and publishing business writing

9. Telephone Etiquette: Learn How Important it is to Develop Better Telephone Communication Skills

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great course.

With our Telephone Etiquette course, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.

By the end of this Telephone Etiquette Online Short Course, you will be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

10. Project Management: Being Able to Manage Projects is Important in Getting Things Done

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

This Project Management Online Short Course will give you an overview of the entire project management process, as well as key project management tools that they can use every day.

By the end of this Project Management Online Short Course, you will be able to:

  • Define projects, project management, and project managers
  • Identify the five process groups and nine knowledge areas as defined by the PMI
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements and deliverables
  • Create key project documents, including the statement of work, project planning worksheet, and project charter
  • Build a project schedule by estimating time, cost and resources
  • Understand and use the work breakdown structure
  • Create project  planning documents, such as a schedule, risk management plan, and communication plan
  • Use planning tools, including the Gantt chart, network diagram, and RACI chart
  • Establish and use baselines
  • Monitor and maintain the project
  • Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Executive and Personal Assistants 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Executive and Personal Assistants

Module One - Getting Started

Module Two - Working with your Manager

  • Adapting to their style
  • Anticipate their needs
  • Getting your responsibilities defined
  • When to take the initiative

Module Three - Administrative Soft Skills

  • Social Intelligence
  • Basic business acumen
  • Office management
  • Active listening

Module Four - Effective Time Management

  • Calendar management
  • Prepare for changes and surprises
  • Keeping others on track
  • Urgent / important matrix

Module Five - Meeting Management

  • Creating an agenda
  • Keepng minutes
  • Keeping the meeting on time
  • Variations for large and small meetings

Module Six - Tools of the Trade (Part 1)

  • Email protocol
  • Office machinery
  • Computer and software skills
  • Commuication Skills

Module Seven - Tools of the Trade (Part 2)

  • Phone and voicemail etiquette
  • Word processing
  • Business writing
  • Internet research

Module Eight - Being an Effective Gatekeeper

  • Filtering data and information
  • Learn to say no
  • Dealing with difficult people
  • Recognise the tricks

Module Nine - Organizational Skills

  • Prioritising your workload
  • Goal setting
  • Plan for tomorrow, today
  • Staying on track

Module Ten - Confidentiality Guidelines

  • Your confidentiality duty
  • Be Certificatetic and discreet
  • Keeping data secure
  • What to do in sticky situations

Module Eleven - Special Tasks

  • Project management
  • Trade shows
  • Interacting with clients
  • Social media management

Module Twelve - Wrapping Up

Course 2 - Administration Support

Module One: Getting Started

Module Two: Getting Yourself Organized (Part One)

  • Managing Email
  • Managing Electronic Files
  • Managing the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Yourself Organized (Part Two)

  • Organizing Your Workspace
  • Using a To-Do Book

Module Four: Managing Your Time More Effectively

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritising
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Complete Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Seven: Improve Your Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communicating with Power

Module Eight: Improve Your Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s not what you Say, It’s how you Say It

Module Nine: Empower Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: Deal With Your Managers More Effectively

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

Course 3 - Time Management

Section One: Getting Started

Section Two: SMARTER Goals

  • The Three P’s
  • Create SMARTER Goals
  • Prioritizing Your Goals
  • Visualize your Goals-Visualization

Section Three: Prioritizing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Being Assertive...Saying “NO” to Requests you can’t meet.

Section Four: Planning

  • Using To Do List
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Ready, Fire, Aim!

Section Five: Procrastination

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!

Section Six: Managing Crisis

  • When Crisis Calls...do you have a Contingency Plan?
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned

Section Seven: The Organized Workspace

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail...email etiquette
  • Using Calendars

Section Eight: Delegating

  • When to Delegate?
  • Who Should I Delegate to?
  • Monitoring the Results

Section Nine: The Power of Ritual...Habits

  • What is a Ritual/Routine?
  • Example Rituals
  • Using Rituals to Maximise Time

Section Ten: Meetings

  • Deciding if a Meeting is Necessary... Is the meeting necessary?
  • Using the PAT Approach
  • Effective Agenda Writing
  • Staying on Track
  • Was the Meeting Worthwhile?

Section Eleven: Meeting Alternatives

  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaboration Applications

Section Twelve: Wrapping Up

Course 4 - Organizational Skills

Module One - Getting Started

Module Two - Remove the Clutter

  • Just do it
  • You dont have to keep everything
  • Three boxes: Keep, donate and trash
  • A place for everything and everything in it's place

Module Three - Prioritize

  • Write it down
  • Urgent / Important Matrix
  • Divide tasks
  • 80/20 rule

Module Four - Scheduling Your Time

  • Have a master calendar
  • Setting deadlines
  • Remove or limit the time wasters
  • Coping with things outside of your control

Module Five - To Do Lists

  • Use a day planner
  • Finish what you start
  • Focus on the important
  • Do quick tasks immediately

Module Six - Paper and Paperless Storage

  • Find a system that works for you
  • Make it consistent
  • Make it time sensitive
  • Setting up archives

Module Seven - Organization in Your Work Area

  • Keeping items within arm's reach
  • Only have current projects on your desk
  • Arranging your drawers
  • Organize to match your workflow

Module Eight - Tools to Fight Procrastination

  • Eat that Frog!
  • Remove distractions
  • Give yourself a reward
  • Break up large tasks

Module Nine - Organizing Your Inbox

  • Setting delivery rules
  • Folder and message hierachy
  • Deal with email right away
  • Flag and highlight important items

Module Ten - Avoid the Causes of Disorganisation

  • Keeping everything
  • Not being consistent
  • Not following a schedule
  • Bad habits

Module Eleven - Discipline is the Key to Stay Organised

  • Stay within your systems
  • Learn to say No
  • Have organisiation be part of your life
  • Plan for tomorrow, today

Module Twelve - Wrapping Up

Course 5 - Meeting Management

Module One - Getting Started

Module Two - Planning and Preparing (Part 1)

  • Identifying the Participants
  • Choosing the Time and Place
  • Creating the Agenda

Module Three - Planning and Preparing (Part 2)

  • Lesson One: Gathering Materials
  • Lesson Two: Sending Invitations
  • Lesson Three: Making Logistical Arrangements

Module Four - Setting up the Meeting Space

  • Lesson One: The Basic Essentials
  • Lesson Two: The Extra Touches
  • Lesson Three: Choosing a Physical Arrangement

Module Five - Electronic Options

  • Lesson One: Overview of Choices Available
  • Lesson Two: Things to Consider
  • Lesson Three: Making a Final Decision

Module Six - Meeting Roles and Responsibilities

  • Lesson One: The Chairperson
  • Lesson Two: The Minute Taker
  • Lesson Three: The Attendees
  • Lesson Four: Variations for Large and Small Meetings

Module Seven - Chairing a Meeting (Part 1)

  • Lesson One: Getting Off On the Right Foot
  • Lesson Two: The Role of The Agenda
  • Lesson Three: Using a Parking Lot

Module Eight - Chairing a Meeting (Part 2)

  • Lesson One: Keeping the Meeting on Track
  • Lesson Two: Dealing with Overtime
  • Lesson Three: Holding Participants Accountable

Module Nine - Dealing with Disruptions

  • Lesson One: Running In and Out
  • Lesson Two: Cell Phone and PDA Ringing
  • Lesson Three: Off On a Tangent
  • Lesson Four: Personality Conflict

Module Ten - Taking Minutes

  • Lesson One: What are Minutes?
  • Lesson Two: What Do I Record?

Module Eleven - Making the Most of your Meeting

  • Lesson One: The 50 Minute Meeting
  • Lesson Two: Using Games
  • Lesson Three: Giving Prizes
  • Lesson Four: Stuffed Magic

Module Twelve - Wrapping Up

Course 6 - Skills for the Administrative Assistant

 Session 1: Course Overview

  • Learning Objectives
  • Pre-Course Assessment

 Session 2: Personal Best, Professional Best

  • The Importance of Appearance
  • Tips for Success
  • First Impressions Count!

 Session 3: Putting Others at Ease

  • Making Connections

 Session 4: Distorted Thinking

  • Angelique’s Thinking
  • Questions
  • Distorted Thinking

 Session 5: The Steps to Feeling Good

  • The Steps to Feeling Good

 Session 6: Understanding Assertiveness

  • Understanding Assertiveness
  • Opposite Ends of the Spectrum
  • Aggressive Behavior
  • Manipulative or Passive-Aggressive Behavior
  • Passive Behavior
  • Assertive Behavior
  • Quiz
  • Evaluation

 Session 7: Improving Your Assertiveness Skills

  • Using "I" Messages
  • "I" Message Steps
  • Dealing with Aggressive People

 Session 8: Communication Skills

  • Communication Skills

 Session 9: Asking and Listening

  • Asking Questions
  • Closed Questions
  • Open Questions
  • Clarifying Questions
  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener

 Session 10: Non-Verbal Messages

  • About Non-Verbal Messages
  • Body Language
  • The Signals People Send

 Session 11: Writing Skills

  • The Four C's
  • Be Clear
  • Be Concise
  • Be Complete
  • Be Correct
  • About Commas
  • Other Uses for Commas
  • When Not to Use Commas
  • About Semicolons, Part One
  • About Semicolons, Part Two
  • About Colons
  • About Apostrophes
  • Showing Possession with Apostrophes
  • Other Uses of Apostrophes
  • Spelling Tips and Tricks
  • Proofreading
  • Letters and Memos

 Session 12: Getting Ahead

  • What Employees Want
  • Your Supervisor
  • The Survey Says…
  • What Others Want

 Session 13: Self-Management

  • Self-Management
  • Creating Routines
  • Making Connections
  • Time Management Tips
  • Where Do You Stand?
  • Organizing Your Workspace
  • Setting up a Daily System
  • Priority Tray
  • The Incubator, Part One
  • The Incubator, Part Two
  • Being Proactive
  • Planning Guidelines

 Session 14: Setting Goals

  • Setting Goals with SPIRIT
  • A Personal Action Plan

 Session 15: Working as a Team

  • Vegetable Head
  • Brainstorming

 Session 16: Working with Difficult People

  • Working with Difficult People
  • Blending, Part One
  • Blending, Part Two
  • Redirecting
  • Identify Positive Intent
  • Identify Highly Valued Criteria
  • When Discussions Degenerate Into Conflict
  • Tips for Dealing with Difficult People

 Session 17: Learning to Say No

  • Ways to Say No
  • The Persistent Response
  • Guidelines for Saying No
  • Making Connections
  • Case Studies
  • Scenarios
  • Scenarios
  • Scenarios

 Session 18: Dealing with Stress

  • About Stress
  • Deep Breathing
  • Visualize
  • Music
  • Acupressure and Massage
  • Laughter
  • Replace Worry with Problem Solving
  • Meditation
  • Resilience

 Session 19: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 7 - Administrative Office Procedures

Module One: Getting Started

By the end of this course, you will be able to:

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools

Module Two: Why Your Office Needs Adminstrative Procedures

  • Business Continuity
  • Succession Planning
  • Internal and External Audit Requirements
  • Recovery Planning

Module Three: Gathering the Right Tools

  • Binder
  • Section Divider
  • Sheet Protectors
  • Cover to Cover Binders

Module Four: Identiyfing Procedures to Include

  • Tracking Tasks for Some Days
  • Reach Out to Other Employees for Feedback/Ideas
  • Write Down Daily Tasks
  • Keep Track Using a Spreadsheet

Module Five: Top Five Procedures to Record

  • Use a Template to Stay Consistent from Track to Track
  • Be as Detailed as Possible
  • Use Bullet Points Instead of Paragraphs
  • Ask Someone to Execute the Procedure

Module Six: What to Include in Your Binder (I)

  • Phone Etiquette
  • Business Writing
  • Effective Time Management
  • Creating Meeting Arrangements

Module Seven: What to Include in Your Binder (II)

  • Policy on Absences
  • Breaks
  • Salaries
  • Benefits

Module Eight: Organizing Your Binder

  • Create a Table of Contents
  • List Each Section (e.g. Accounting)
  • List Procedures in that Section
  • Keep Binder Updated with any New Changes

Module Nine: What Not to Include in the Procedure Guide

  • Passwords
  • Identify Other Confidential Information Via Your Employer
  • Store Information in a Separate Folder Outside of the Guide
  • Find a Secure Location to Store

Module Ten: Share Office Procedure Guide

  • Give Guide to Boss/Executive to Review
  • Inform Office Personnel of Procedure Guide
  • Place Guide in a Visible Area
  • Allow Office Personnel to Express Improvements/Updates if Needed

Module Eleven: Successfully Executing the Guide

  • Create a One Hour Meeting/Seminar for Employees
  • Stay Consistent with Procedures
  • Make Employees Aware of any Updated Changes
  • Keep Open to Improvements

Module Twelve: Wrapping Up

  • Words from the Wise

Course 8 - Business Writing

PART ONE – THE BUILDING BLOCKS

Section One: Getting Started

  • a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
  • an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc. 

Section Two: Spelling and Grammar

  • Spelling
  • Grammar

Section Three: Language and tone

  • Clarity
  • Conciseness
  • Formality
  • Focus
  • Tone

Section Four: Sentences and Paragraphs

  • Parts of a Sentence
  • Sentence Length
  • Punctuation
  • Paragraphs

Section Five: Organization and Structure

  • Organisation Approach

Section Six: Tools and Techniques

  • The Reader
  • The Requirement
  • Write faster – effective writing
  • Templates
  • Proofreading
  • Review/Peer Review
  • The Appearance - Printing and Publishing

PART TWO – THE DOCUMENTS

Section Seven: Meeting Agendas

  • The Basic Structure

Section Eight: E-mails

  • Addressing your mails
  • Brevity
  • Formality
  • Attachments
  • Forwarding/replying

Section Nine: Business Letters

  • The Basic Structure
  • Writing the Letter

Section Ten: Proposals

  • The Basic Outline
  • Key information
  • Sequence
  • Choosing a Format
  • Proposal Structure and Content
  • Executive Summaries

Section Eleven: Reports

  • Report Structure and format

Section Twelve: Requests for Proposal

  • Requests for Proposals

Section Thirteen: Business Cases

  • Business Cases

Section Fourteen: General Documentation

  • General Documentation

Section Fifteen: Wrapping Up

Course 9 - Telephone Etiquette

Module One : Getting Started

  • Course Objectives

Module Two : Aspects of Phone Etiquette

  • Phrasing
  • Tone of Voice
  • Speaking Clearly
  • Listen to the Caller

Module Three : Using Proper Phone Language

  • Please and Thank You
  • Do Not Use Slang
  • Avoid Using the Term “You”
  • Emphasize What You Can Do, Not What You Can’t

Module Four : Eliminate Phone Distractions

  • Avoid Eating or Drinking
  • Minimize Multi-Tasking
  • Remove Office Distractions
  • Do Not Let Others Interrupt You

Module Five: Inbound Calls

  • Avoid Long Greeting Messages
  • Introduce Yourself
  • Focus on Their Needs
  • Be Patient

Module Six: Outbound Calls

  • Be Prepared
  • Identify Yourself and Your Company
  • Give Them the Reason for the Call
  • Keep Caller Information Private

Module Seven: Handling Rude or Angry Callers

  • Stay Calm
  • Listen to Their Needs
  • Never Interrupt
  • Identify What You Can Do for Them

Module Eight: Handling Interoffice Calls

  • Transferring Calls
  • Placing Callers on Hold
  • Taking Messages
  • End the Conversation

Module Nine: Handling Voicemail Messages

  • Ensure the Voicemail Has a Proper Greeting
  • Answer Important Messages Right Away
  • Ensure Messages are Delivered to the Right Person
  • When Leaving a Message for Others

Module Ten: Methods of Training Employees

  • Group Training
  • One-on-One Training
  • Peer Training
  • Job Shadowing

Module Eleven: Correcting Poor Telephone Etiquette

  • Screening Calls
  • Employee Evaluations
  • Peer Monitoring
  • Customer Surveys

Module Twelve: Wrapping Up

Course 10 - Project Management

Module One - Getting Study

Module Two - Key Concepts (Part 1)

  • What is a project?
  • What is project management?
  • What is a project manager?

Module Three - Key Concepts (Part 2)

  • About the Project Management Institute (PMI)
  • About the Project Management Body of Knowledge (PMBOK)
  • The five process groups
  • The nine knowledge areas
  • The triple contraint

Module Four - Initiation (Part 1)

  • Identifying your Stakeholders
  • Assessing Needs and Wants
  • Setting a SMART project goal
  • Creating requirements and deliverables

Module Five - Initiation (Part 2)

  • Creating a statement of work
  • Completing the project planning worksheet
  • Completing the project charter

Module Six - Planning (Part 1)

  • Managing expectations
  • Creating a task list
  • Estimating time
  • Estimating resources
  • Estimating costs

Module Seven - Planning (Part 2)

  • Building the work breadkdown structure
  • Creating the schedule
  • Creating a risk management plan
  • Creating a communication plan

Module Eight - Planning Tools

  • The Gantt Chart
  • The Network Diagram
  • Using a RACI Chart
  • Going the extra mile: Microsoft Project

Module Nine - Executing the Project

  • Establishing baselines
  • Monitoring project progress
  • Triple constraint reduction methods

Module Ten - Maintaining and Controlling the Project

  • Making the most of status updates
  • Managing change
  • Monitoring risks

Module Eleven - Closing Out

  • Preparing for closeout
  • Celebrating successes
  • Learning from project challenges
  • Scope verification
  • A final to-do list

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(5392)
Average rating 3.5 out of 5 stars
5 star
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4 star
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3 star
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2 star
5%
1 star
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Brianna L Espinet

25 February 2021 08:49:58 AM

Great things taught. Gave me some motivation

Beljica Altamirano

23 February 2021 05:08:22 AM

good job

Hanna Bruchko

18 February 2021 11:47:25 AM

great points throughout lesson

Kellee Morris

16 February 2021 12:00:54 PM

great

Kellee Morris

16 February 2021 11:57:58 AM

was great

Brian Addington

15 February 2021 07:39:11 PM

loving the courses

Belinda Michelle Price

15 February 2021 07:30:00 AM

What a great course. Not much I didn't know already, although what I did learn, was to remember what I already knew. Most importantly, to act them out... consistently!

Khaleelah Brown

15 February 2021 12:41:36 AM

Good

Karla Aleman

13 February 2021 08:13:27 AM

Good

Ramon Varela

10 February 2021 09:24:40 AM

.

amy saxon

1 February 2021 04:52:19 AM

great course

Bethany McFadden

30 January 2021 08:50:54 AM

This is all useful info! Thanks!

Sheila Daniels

28 January 2021 11:54:28 PM

Excellent comprehensive course

Ana Fernandez

26 January 2021 02:14:19 AM

I have learned

Alysha Schafer

22 January 2021 12:59:04 PM

E

Rachele Facundo

22 January 2021 12:58:34 PM

great course

Morancy Sheilla

22 January 2021 06:54:47 AM

I really enjoyed this cource of Assessment for Meeting Management.
Thanks!

Morancy Sheilla

22 January 2021 06:53:38 AM

I really enjoyed this cource of Assessment for Meeting Management.
Thanks!

Morancy Sheilla

22 January 2021 06:52:48 AM

I really enjoyed this cource of Assessment for Meeting Management.
Thanks!

Morancy Sheilla

22 January 2021 06:51:38 AM

I really enjoyed this cource of Assessment for Meeting Management.
Thanks!

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Course Summary

Course ID: 020EAPA10CB
Delivery Mode: Online
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