Ultimate Administrative Office Procedure Online Bundle, 10 Certificate Courses

The Most Comprehensive Administrative Procedure Bundle


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Get Administrative Office Procedures, Administration Support, Archiving and Records Management, Basic Bookkeeping, Business Writing Online, Organizational Skills, Time Management, Collaborative Business Writing, Business Acumen and Interpersonal Skills in this Bundle

1. Administrative Office Procedures: Learn How Administrative Office Procedure Helps to Demonstrate Professionalism and Efficiency in an Organization

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

With our Administrative Office Procedures Online Course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations. Get your administration assistant training you need to start your career in Admin Support.

By the end of this Administrative Office Procedures Online Short Course, you will be able to:

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools

2. Administration Support: Enhance Your Administration Skills to be Effective and Organized

Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue.  Our Administration Support Online Short Course will help you get there.

The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

By the end of this Administration Support Online Short Course, you will be able to:

  • Get Yourself Organized
  • Manage your time more effectively
  • Prioritize your time and get things done
  • Complete Special Tasks
  • Improve your Communication Skills
  • Improve your Non-Verbal Communication Skills
  • Empower Yourself
  • Deal with your managers more effectively
  • Take Care of Yourself

3. Archiving and Records Management: Discover the Basic Elements of Records Management Programs and Different Ways to Manage Records

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line. 

Records are in every organization. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems.  

By the end of this Archiving and Records Management Online Course, you will be able to:

  • Define records and archives
  • Analyze records in context
  • Classify records
  • Understand different systems
  • Maintain and convert records

4. Basic Bookkeeping: Understand and Implement Basic Bookkeeping Principles

Whether working in someone else’s business or your own business it’s important to understand financial matters. Understanding bookkeeping basics may be the key to keeping your fiscal matters running smoothly and efficiently

The Basic Bookkeeping Online Short Course is the short and sweet answer to your problems. From accounts receivable to accounts payable, from loans to payments, this short course covers everything you’ll need to know.

More importantly, the course is essential and practical, providing an effective outline and practical tools to help you manage key financial matters.

By the end of this Basic Bookkeeping online Short Course, you will be able to:

  • Understand basic accounting terminology
  • Identify the differences between the cash and accrual accounting methods
  • Keep track of your business by becoming familiar with accounts payable and accounts receivable
  • Use a journal and general ledger to document business financials
  • Utilize the balance sheet
  • Identify different types of financial statements
  • Uncover the reasons for and actually create a budget
  • Be familiar with internal and external auditing

5. Business Writing Online: Become an Expert at Writing Effective Emails, Letters, Reports and More

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.

This Business Writing Online Short Course will provide:

  • A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
  • An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.

Course Topics:

  • Spelling
  • Punctuation
  • Writing the Letter
  • Proposals Key Info

By the end of the Business Writing Online Short Course, you will be able to:

  • Understand the function/purpose of all of the above.
  • Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
  • Define proofreading and understand the techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • Notice (and correct) common spelling and grammar issues in business writing.
  • List guidelines in printing and publishing business writing

6. Organizational Skills: Achieve Your Goals By Being Organized and Productive

Good organizational skills can prove beneficial in many areas of life, including personal and business areas.

Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.

By the end of this Organizational Skills Online Short Course, you will be able to:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

7. Time Management: How To Manage Your Time And Get Things Done

Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.

As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.

Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.

Course Topics:

  • The SMART Way
  • Urgent Important Matrix
  • The 80/20 Rule
  • Eat That Frog
  • The Glass Jar

By the end of this Time Management Online Short Course you will be able to: 

  • Plan and prioritize daily activities efficiently and in a productive manner.
  • Triumph over procrastination.
  • Effectively deal with crises.
  • Organize your workspace and workflow.
  • Efficiently delegate.
  • Ritualize your workload.
  • Plan effective meetings.

8. Collaborative Business Writing: Develop your Writing Skills to Have an Extra Edge in the Workplace

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. 

The Collaborative Business Writing course will give you the knowledge and skills to collaborate with others and create that important document. You will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing.

By the end of this Collaborative Business Writing Online Short Course, you should be able to:

  • Define collaborative business writing
  • Know different types of collaborative writing
  • Know how to collaborate with team members
  • Learn methods of handling conflict in writing
  • Build collaborative writing teams

9. Business Acumen: Increase your Financial Literacy & Improve Business Sense

Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve business sense. 

Business Acumen will give you an advantage everyone wishes they had. The Business Acumen Online Short Course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

By the end of this Business Acumen Online Short Course, you will be able to:

  • Know how to see the big picture
  • Develop a risk management strategy
  • Know how to practice financial literacy
  • Develop critical thinking
  • Practive management acumen
  • Find key financial levers

10. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Administrative Office Procedures 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Administrative Office Procedures Online Course

Module One: Getting Started

Module Two: Why Your Office Needs Adminstrative Procedures

  • Business Continuity
  • Succession Planning
  • Internal and External Audit Requirements
  • Recovery Planning

Module Three: Gathering the Right Tools

  • Binder
  • Section Divider
  • Sheet Protectors
  • Cover to Cover Binders

Module Four: Identiyfing Procedures to Include

  • Tracking Tasks for Some Days
  • Reach Out to Other Employees for Feedback/Ideas
  • Write Down Daily Tasks
  • Keep Track Using a Spreadsheet

Module Five: Top Five Procedures to Record

  • Use a Template to Stay Consistent from Track to Track
  • Be as Detailed as Possible
  • Use Bullet Points Instead of Paragraphs
  • Ask Someone to Execute the Procedure

Module Six: What to Include in Your Binder (I)

  • Phone Etiquette
  • Business Writing
  • Effective Time Management
  • Creating Meeting Arrangements

Module Seven: What to Include in Your Binder (II)

  • Policy on Absences
  • Breaks
  • Salaries
  • Benefits

Module Eight: Organizing Your Binder

  • Create a Table of Contents
  • List Each Section (e.g. Accounting)
  • List Procedures in that Section
  • Keep Binder Updated with any New Changes

Module Nine: What Not to Include in the Procedure Guide

  • Passwords
  • Identify Other Confidential Information Via Your Employer
  • Store Information in a Separate Folder Outside of the Guide
  • Find a Secure Location to Store

Module Ten: Share Office Procedure Guide

  • Give Guide to Boss/Executive to Review
  • Inform Office Personnel of Procedure Guide
  • Place Guide in a Visible Area
  • Allow Office Personnel to Express Improvements/Updates if Needed

Module Eleven: Successfully Executing the Guide

  • Create a One Hour Meeting/Seminar for Employees
  • Stay Consistent with Procedures
  • Make Employees Aware of any Updated Changes
  • Keep Open to Improvements

Module Twelve: Wrapping Up

  • Words from the Wise

Course 2 - Certificate In Administration Support Online Course

Module One: Getting Started

Module Two: Getting Yourself Organized (Part One)

  • Managing Email
  • Managing Electronic Files
  • Managing the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Yourself Organized (Part Two)

  • Organizing Your Workspace
  • Using a To-Do Book

Module Four: Managing Your Time More Effectively

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritising
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Complete Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Seven: Improve Your Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communicating with Power

Module Eight: Improve Your Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s not what you Say, It’s how you Say It

Module Nine: Empower Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: Deal With Your Managers More Effectively

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

Course 3 - Certificate In Archiving and Records Management Online Course

Module One: Getting Started

Module Two: Understanding Records

  • What is Records Management? 
  • Defining Records 
  • Archives vs. Records 
  • Life Cycle

Module Three: Management of Records

  • What Is and Is Not a Record? 
  • Record Programs
  • Management of Systems 
  • Developing Standards

Module Four: Context I

  • Techniques for Analyzing Records 
  • Collecting Information 
  • Organizational Needs 
  • Legal Demands

Module Five: Context II

  • Routine Process 
  • Creative Process 
  • System Analysis 
  • Records Survey

Module Six: Classification

  • Functionality 
  • Prioritize 
  • Assess and Review 
  • Develop a Tool

Module Seven: Paper-Based Systems

  • Arranging and Grouping 
  • Building Files 
  • Elementary & Intermediate 
  • Metadata

Module Eight: Electronic Records

  • Classifying 
  • Folders and Directories 
  • Groupings 
  • Metadata

Module Nine: Hybrid Systems

  • Routine Processes 
  • Creative Processes 
  • Design 
  • Limitations

Module Ten: Appraisals & Systems

  • Taxonomy of Values 
  • Macro Appraisal
  • Strategy & Criteria 
  • Document & Review Decisions

Module Eleven: Record Maintenance

  • Paper 
  • Electronic 
  • Create Archives 
  • Conversion

Module Twelve: Wrapping Up

Course 4 - Certificate In Basic Bookkeeping Online Course

Module One - Introduction

Module Two - Basic Terminology (Part 1)

  • Balance Sheet
  • Assets
  • Liabilities
  • Equity
  • Income Statement
  • Revenue
  • Cost of Goods Sold
  • Expenses
  • Accounting Period

Module Three - Basic Terminology (Part 2)

  • Accounts Receivable
  • Accounts Payable
  • Depreciation
  • General Ledger
  • Interest
  • Inventory
  • Journals
  • Payroll
  • Trail Balance

Module Four - Accounting Methods

  • Cash Method
  • Accrual Method
  • Differences between Cash and Accrual

Module Five - Keeping Track of you Business

  • Accounts Payable
  • Account Receivable
  • The Journal
  • The General Ledger
  • Cash Management

Module Six - Understanding the Balance Sheet

  • The Accounting Equation
  • Double-Entry Accounting
  • Types of Assets
  • Types of Liabilities
  • Equity

Module Seven - Other Financial Statements

  • Income Statement
  • Cash Flow Statement
  • Capital Statement
  • Budget vs Actual

Module Eight - Payroll Accounting / Terminology

  • Gross Wages
  • Net Wages
  • Employee Tax Withholding's
  • Employer Tax Expenses
  • Salary Deferrals
  • Employee Payroll
  • Employee Benefits
  • Tracking Accrued Leave
  • Government Payroll Returns / Reports

Module Nine - End of Period Procedures

  • Depreciating your Assets
  • Reconciling Cash
  • Reconciling Investments
  • Working with the Trial Balance
  • Bad Debt
  • Posting Adjustments and Corrections

Module Ten - Financial Planning, Budgeting and Control

  • Reasons for Budgeting
  • Creating a Budget
  • Comparing Budget to Actual Expenses

Module Eleven - Auditing

  • What is an Audit?
  • When and Why would you Audit?
  • Internal
  • External

Module Twelve - Wrapping Up

Course 5 - Certificate In Business Writing Online Course

PART ONE – THE BUILDING BLOCKS

Section One: Getting Started

  • a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
  • an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc. 

Section Two: Spelling and Grammar

  • Spelling
  • Grammar

Section Three: Language and tone

  • Clarity
  • Conciseness
  • Formality
  • Focus
  • Tone

Section Four: Sentences and Paragraphs

  • Parts of a Sentence
  • Sentence Length
  • Punctuation
  • Paragraphs

Section Five: Organization and Structure

  • Organisation Approach

Section Six: Tools and Techniques

  • The Reader
  • The Requirement
  • Write faster – effective writing
  • Templates
  • Proofreading
  • Review/Peer Review
  • The Appearance - Printing and Publishing

PART TWO – THE DOCUMENTS

Section Seven: Meeting Agendas

  • The Basic Structure

Section Eight: E-mails

  • Addressing your mails
  • Brevity
  • Formality
  • Attachments
  • Forwarding/replying

Section Nine: Business Letters

  • The Basic Structure
  • Writing the Letter

Section Ten: Proposals

  • The Basic Outline
  • Key information
  • Sequence
  • Choosing a Format
  • Proposal Structure and Content
  • Executive Summaries

Section Eleven: Reports

  • Report Structure and format

Section Twelve: Requests for Proposal

  • Requests for Proposals

Section Thirteen: Business Cases

  • Business Cases

Section Fourteen: General Documentation

  • General Documentation

Section Fifteen: Wrapping Up

Course 6 - Certificate In Organizational Skills Online Course

Module One - Getting Started

Module Two - Remove the Clutter

  • Just do it
  • You dont have to keep everything
  • Three boxes: Keep, donate and trash
  • A place for everything and everything in it's place

Module Three - Prioritize

  • Write it down
  • Urgent / Important Matrix
  • Divide tasks
  • 80/20 rule

Module Four - Scheduling Your Time

  • Have a master calendar
  • Setting deadlines
  • Remove or limit the time wasters
  • Coping with things outside of your control

Module Five - To Do Lists

  • Use a day planner
  • Finish what you start
  • Focus on the important
  • Do quick tasks immediately

Module Six - Paper and Paperless Storage

  • Find a system that works for you
  • Make it consistent
  • Make it time sensitive
  • Setting up archives

Module Seven - Organization in Your Work Area

  • Keeping items within arm's reach
  • Only have current projects on your desk
  • Arranging your drawers
  • Organize to match your workflow

Module Eight - Tools to Fight Procrastination

  • Eat that Frog!
  • Remove distractions
  • Give yourself a reward
  • Break up large tasks

Module Nine - Organizing Your Inbox

  • Setting delivery rules
  • Folder and message hierachy
  • Deal with email right away
  • Flag and highlight important items

Module Ten - Avoid the Causes of Disorganisation

  • Keeping everything
  • Not being consistent
  • Not following a schedule
  • Bad habits

Module Eleven - Discipline is the Key to Stay Organised

  • Stay within your systems
  • Learn to say No
  • Have organisiation be part of your life
  • Plan for tomorrow, today

Module Twelve - Wrapping Up

Course 7 - Certificate In Time Management Online Course

Section One: Getting Started

Section Two: SMARTER Goals

  • The Three P’s
  • Create SMARTER Goals
  • Prioritizing Your Goals
  • Visualize your Goals-Visualization

Section Three: Prioritizing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Being Assertive...Saying “NO” to Requests you can’t meet.

Section Four: Planning

  • Using To Do List
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Ready, Fire, Aim!

Section Five: Procrastination

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!

Section Six: Managing Crisis

  • When Crisis Calls...do you have a Contingency Plan?
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned

Section Seven: The Organized Workspace

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail...email etiquette
  • Using Calendars

Section Eight: Delegating

  • When to Delegate?
  • Who Should I Delegate to?
  • Monitoring the Results

Section Nine: The Power of Ritual...Habits

  • What is a Ritual/Routine?
  • Example Rituals
  • Using Rituals to Maximise Time

Section Ten: Meetings

  • Deciding if a Meeting is Necessary... Is the meeting necessary?
  • Using the PAT Approach
  • Effective Agenda Writing
  • Staying on Track
  • Was the Meeting Worthwhile?

Section Eleven: Meeting Alternatives

  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaboration Applications

Section Twelve: Wrapping Up

Course 8 - Certificate In Collaborative Business Writing Online Course

Module One: Getting Started

Module Two: What is Collaborative Business Writing?

  • Clarifying the Objective
  • Practical Writing Approaches
  • Collaborative Writing Strategies
  • Collaborative Writing Patterns

Module Three:Types of Collaborative Business Writing

  • Construction – “Cut and Paste”
  • Parallel Construction – “Puzzle”
  • Sequential Summative Construction
  • Integrating Construction

Module Four: Collaborative Team Members

  • Team Leader Selection
  • Chief Editor Selection
  • Characteristics of Team Members
  • Ways to Build Collaborative Writing Team

Module Five: Collaborative Tools and Processes

  • Outlines and Storyboards
  • Collaborative Planning
  • Collaborative Revision
  • Collaborative Team Cohesion

Module Six: Setting Style Guidelines

  • Voice and Person
  • Format
  • Consistent Spelling of Commonly Used Words
  • Numbers as Words or Figures

Module Seven: Barriers to Successful Collaborative Writing

  • Hoarding
  • Innovation
  • Search
  • Knowledge Transfer

Module Eight: Overcoming Collaborative Writing Barriers

  • Practice T-shaped Management
  • Building a Network of Alliances
  • Implementing Enablers
  • Assessing the Culture and Areas for Improvement

Module Nine: Styles of Dealing with Conflict

  • Ensure that Good Relationships are the First Priority
  • Keep People and Problems Separate
  • Pay Attention to the Interests that are Being Presented
  • Listen First, Talk Second

Module Ten:Tips for Successful Business Writing Collaboration

  • Determine Purpose
  • Formulate Outline and Organizational Format
  • When Choosing a Team Leader, Remember…
  • Assign Writing Tasks and Associated Duties

Module Eleven: Examples of Collaborative Business Writing

  • Writing Emails
  • Writing Reports
  • Writing Training Manuals
  • Writing Company Handbooks

Module Twelve: Wrapping Up

Course 9 - Certificate In Business Acumen Online Course

Module One - Getting Started

Module Two - Seeing the Big Picture

  • Short and long term interactions
  • Recognize growth opportunities
  • Mindfulness of decisions
  • Everything is related

Module Three - KPI's (Key Performance Indicators)

  • Decisiveness
  • Flexible
  • Strong initiative
  • Being intuitive

Module Four - Risk Management Strategies

  • Continuous assessment
  • Internal and external factors
  • Making adjustments and corrections
  • Knowing when to pull the trigger or plug

Module Five - Recognizing Learning Events

  • Develop a sense of always learning
  • Evaluate past decisions
  • Problems are learning opportunities
  • Recognize your blind spots

Module Six - You Need to Know These Answers and More

  • What makes my company money?
  • What were sales last year?
  • What is our profit margin?
  • What were our costs?

Module Seven - Financial Literacy (Part 1)

  • Assets
  • Financial Ratios
  • Liabilities
  • Equity

Module Eight - Financial Literacy (Part 2)

  • Income statement
  • Balance sheet
  • Cash flow statement
  • Read, read and read

Module Nine - Business Acumen in Management

  • Talent management
  • Change management
  • Asset management
  • Organisational management

Module Ten - Critical Thinking in Business

  • Ask the right questions
  • Organise data
  • Evalute the information
  • Make the decision

Module Eleven - Key Financial Levers

  • Investing in people
  • Effective communication
  • Process improvement
  • Goal alignment

Module Twelve - Wrapping Up

Course 10 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
42%
4 star
33%
3 star
17%
2 star
6%
1 star
2%
(1761)
Average rating 3.5 out of 5 stars

19 July 2019 02:08:25 PM

Great topics

16 July 2019 03:43:21 PM

Great and easy

16 July 2019 03:42:52 PM

Great and easy

13 July 2019 10:00:30 PM

Great and informative course

9 July 2019 10:50:05 AM

It was a good short course which helped me understand bookkeeping a bit better.

7 July 2019 10:44:44 PM

Great course for the basics of accounting, and written in a way which makes it easy to understand.

5 July 2019 11:30:14 PM

Excellent and informative course

5 July 2019 04:25:30 PM

This course is very well written and easy to understand. I am not in administrative support, however am a manager in retail and found this course to be very helpful to manage my time better and organise myself better. I do wish to continue with administrative support courses to change careers and this has helped me kick start what I want to get into. Thank you

3 July 2019 06:13:41 PM

Although I am quite familiar with all Bookkeeping and Financial aspects of a business, this course was a really great refresher!

25 June 2019 12:56:37 AM

Very good for practising grammar and spelling in Business! Thanks!

24 June 2019 10:42:43 PM

Very good! Thanks!

24 June 2019 09:56:02 PM

It's so interesting to study this course online, I didn't felt so difficult the way it's laid out and I wish to continge with my studies.

22 June 2019 01:22:34 PM

Looking fwd to getting my Basic Bookkeeping Certificate and moving fwd to the next course
Thank you

18 June 2019 07:27:42 PM

Very informative course

16 June 2019 05:03:09 AM

Great course very informative

14 June 2019 10:25:19 PM

Many thanks for this course, I did learn a lot!!!

10 June 2019 11:01:54 AM

This course gave me a good basic understanding of book keeping , which I am sure will help me to expand my knowledge in future.

6 June 2019 04:53:08 AM

awesome

5 June 2019 10:38:18 PM

The best and detailed online course. I would recommend people without accounting knowledge to take it. Very informative and educative.

5 June 2019 10:36:48 PM

The best and detailed online course. I would recommend people without accounting knowledge to take it. Very informative and educative.

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About this Course

Get Administrative Office Procedures, Administration Support, Archiving and Records Management, Basic Bookkeeping, Business Writing Online, Organizational Skills, Time Management, Collaborative Business Writing, Business Acumen and Interpersonal Skills in this Bundle

1. Administrative Office Procedures: Learn How Administrative Office Procedure Helps to Demonstrate Professionalism and Efficiency in an Organization

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

With our Administrative Office Procedures Online Course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations. Get your administration assistant training you need to start your career in Admin Support.

By the end of this Administrative Office Procedures Online Short Course, you will be able to:

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools

2. Administration Support: Enhance Your Administration Skills to be Effective and Organized

Effective administration skills are essential in today’s work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue.  Our Administration Support Online Short Course will help you get there.

The current business environment is filled with many sources of information and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

The practices presented in this Administration Support Online Short Course will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

By the end of this Administration Support Online Short Course, you will be able to:

  • Get Yourself Organized
  • Manage your time more effectively
  • Prioritize your time and get things done
  • Complete Special Tasks
  • Improve your Communication Skills
  • Improve your Non-Verbal Communication Skills
  • Empower Yourself
  • Deal with your managers more effectively
  • Take Care of Yourself

3. Archiving and Records Management: Discover the Basic Elements of Records Management Programs and Different Ways to Manage Records

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line. 

Records are in every organization. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems.  

By the end of this Archiving and Records Management Online Course, you will be able to:

  • Define records and archives
  • Analyze records in context
  • Classify records
  • Understand different systems
  • Maintain and convert records

4. Basic Bookkeeping: Understand and Implement Basic Bookkeeping Principles

Whether working in someone else’s business or your own business it’s important to understand financial matters. Understanding bookkeeping basics may be the key to keeping your fiscal matters running smoothly and efficiently

The Basic Bookkeeping Online Short Course is the short and sweet answer to your problems. From accounts receivable to accounts payable, from loans to payments, this short course covers everything you’ll need to know.

More importantly, the course is essential and practical, providing an effective outline and practical tools to help you manage key financial matters.

By the end of this Basic Bookkeeping online Short Course, you will be able to:

  • Understand basic accounting terminology
  • Identify the differences between the cash and accrual accounting methods
  • Keep track of your business by becoming familiar with accounts payable and accounts receivable
  • Use a journal and general ledger to document business financials
  • Utilize the balance sheet
  • Identify different types of financial statements
  • Uncover the reasons for and actually create a budget
  • Be familiar with internal and external auditing

5. Business Writing Online: Become an Expert at Writing Effective Emails, Letters, Reports and More

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.

This Business Writing Online Short Course will provide:

  • A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
  • An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.

Course Topics:

  • Spelling
  • Punctuation
  • Writing the Letter
  • Proposals Key Info

By the end of the Business Writing Online Short Course, you will be able to:

  • Understand the function/purpose of all of the above.
  • Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
  • Define proofreading and understand the techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • Notice (and correct) common spelling and grammar issues in business writing.
  • List guidelines in printing and publishing business writing

6. Organizational Skills: Achieve Your Goals By Being Organized and Productive

Good organizational skills can prove beneficial in many areas of life, including personal and business areas.

Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.

By the end of this Organizational Skills Online Short Course, you will be able to:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

7. Time Management: How To Manage Your Time And Get Things Done

Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure.

As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. At the heart of time management is an important shift in focus: Concentrate on results, not on being busy. Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most.

Time management training begins with setting goals. These goals are recorded, prioritized and may be broken down into a project, an action plan, or a simple task list. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We'll cover all this and more during this Time Management Online Short Course.

Course Topics:

  • The SMART Way
  • Urgent Important Matrix
  • The 80/20 Rule
  • Eat That Frog
  • The Glass Jar

By the end of this Time Management Online Short Course you will be able to: 

  • Plan and prioritize daily activities efficiently and in a productive manner.
  • Triumph over procrastination.
  • Effectively deal with crises.
  • Organize your workspace and workflow.
  • Efficiently delegate.
  • Ritualize your workload.
  • Plan effective meetings.

8. Collaborative Business Writing: Develop your Writing Skills to Have an Extra Edge in the Workplace

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. 

The Collaborative Business Writing course will give you the knowledge and skills to collaborate with others and create that important document. You will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing.

By the end of this Collaborative Business Writing Online Short Course, you should be able to:

  • Define collaborative business writing
  • Know different types of collaborative writing
  • Know how to collaborate with team members
  • Learn methods of handling conflict in writing
  • Build collaborative writing teams

9. Business Acumen: Increase your Financial Literacy & Improve Business Sense

Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve business sense. 

Business Acumen will give you an advantage everyone wishes they had. The Business Acumen Online Short Course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

By the end of this Business Acumen Online Short Course, you will be able to:

  • Know how to see the big picture
  • Develop a risk management strategy
  • Know how to practice financial literacy
  • Develop critical thinking
  • Practive management acumen
  • Find key financial levers

10. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Administrative Office Procedures 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Administrative Office Procedures Online Course

Module One: Getting Started

Module Two: Why Your Office Needs Adminstrative Procedures

  • Business Continuity
  • Succession Planning
  • Internal and External Audit Requirements
  • Recovery Planning

Module Three: Gathering the Right Tools

  • Binder
  • Section Divider
  • Sheet Protectors
  • Cover to Cover Binders

Module Four: Identiyfing Procedures to Include

  • Tracking Tasks for Some Days
  • Reach Out to Other Employees for Feedback/Ideas
  • Write Down Daily Tasks
  • Keep Track Using a Spreadsheet

Module Five: Top Five Procedures to Record

  • Use a Template to Stay Consistent from Track to Track
  • Be as Detailed as Possible
  • Use Bullet Points Instead of Paragraphs
  • Ask Someone to Execute the Procedure

Module Six: What to Include in Your Binder (I)

  • Phone Etiquette
  • Business Writing
  • Effective Time Management
  • Creating Meeting Arrangements

Module Seven: What to Include in Your Binder (II)

  • Policy on Absences
  • Breaks
  • Salaries
  • Benefits

Module Eight: Organizing Your Binder

  • Create a Table of Contents
  • List Each Section (e.g. Accounting)
  • List Procedures in that Section
  • Keep Binder Updated with any New Changes

Module Nine: What Not to Include in the Procedure Guide

  • Passwords
  • Identify Other Confidential Information Via Your Employer
  • Store Information in a Separate Folder Outside of the Guide
  • Find a Secure Location to Store

Module Ten: Share Office Procedure Guide

  • Give Guide to Boss/Executive to Review
  • Inform Office Personnel of Procedure Guide
  • Place Guide in a Visible Area
  • Allow Office Personnel to Express Improvements/Updates if Needed

Module Eleven: Successfully Executing the Guide

  • Create a One Hour Meeting/Seminar for Employees
  • Stay Consistent with Procedures
  • Make Employees Aware of any Updated Changes
  • Keep Open to Improvements

Module Twelve: Wrapping Up

  • Words from the Wise

Course 2 - Certificate In Administration Support Online Course

Module One: Getting Started

Module Two: Getting Yourself Organized (Part One)

  • Managing Email
  • Managing Electronic Files
  • Managing the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Yourself Organized (Part Two)

  • Organizing Your Workspace
  • Using a To-Do Book

Module Four: Managing Your Time More Effectively

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time

  • Prioritising
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Complete Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel

Module Seven: Improve Your Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same
  • Asking Questions
  • Communicating with Power

Module Eight: Improve Your Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s not what you Say, It’s how you Say It

Module Nine: Empower Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: Deal With Your Managers More Effectively

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

Course 3 - Certificate In Archiving and Records Management Online Course

Module One: Getting Started

Module Two: Understanding Records

  • What is Records Management? 
  • Defining Records 
  • Archives vs. Records 
  • Life Cycle

Module Three: Management of Records

  • What Is and Is Not a Record? 
  • Record Programs
  • Management of Systems 
  • Developing Standards

Module Four: Context I

  • Techniques for Analyzing Records 
  • Collecting Information 
  • Organizational Needs 
  • Legal Demands

Module Five: Context II

  • Routine Process 
  • Creative Process 
  • System Analysis 
  • Records Survey

Module Six: Classification

  • Functionality 
  • Prioritize 
  • Assess and Review 
  • Develop a Tool

Module Seven: Paper-Based Systems

  • Arranging and Grouping 
  • Building Files 
  • Elementary & Intermediate 
  • Metadata

Module Eight: Electronic Records

  • Classifying 
  • Folders and Directories 
  • Groupings 
  • Metadata

Module Nine: Hybrid Systems

  • Routine Processes 
  • Creative Processes 
  • Design 
  • Limitations

Module Ten: Appraisals & Systems

  • Taxonomy of Values 
  • Macro Appraisal
  • Strategy & Criteria 
  • Document & Review Decisions

Module Eleven: Record Maintenance

  • Paper 
  • Electronic 
  • Create Archives 
  • Conversion

Module Twelve: Wrapping Up

Course 4 - Certificate In Basic Bookkeeping Online Course

Module One - Introduction

Module Two - Basic Terminology (Part 1)

  • Balance Sheet
  • Assets
  • Liabilities
  • Equity
  • Income Statement
  • Revenue
  • Cost of Goods Sold
  • Expenses
  • Accounting Period

Module Three - Basic Terminology (Part 2)

  • Accounts Receivable
  • Accounts Payable
  • Depreciation
  • General Ledger
  • Interest
  • Inventory
  • Journals
  • Payroll
  • Trail Balance

Module Four - Accounting Methods

  • Cash Method
  • Accrual Method
  • Differences between Cash and Accrual

Module Five - Keeping Track of you Business

  • Accounts Payable
  • Account Receivable
  • The Journal
  • The General Ledger
  • Cash Management

Module Six - Understanding the Balance Sheet

  • The Accounting Equation
  • Double-Entry Accounting
  • Types of Assets
  • Types of Liabilities
  • Equity

Module Seven - Other Financial Statements

  • Income Statement
  • Cash Flow Statement
  • Capital Statement
  • Budget vs Actual

Module Eight - Payroll Accounting / Terminology

  • Gross Wages
  • Net Wages
  • Employee Tax Withholding's
  • Employer Tax Expenses
  • Salary Deferrals
  • Employee Payroll
  • Employee Benefits
  • Tracking Accrued Leave
  • Government Payroll Returns / Reports

Module Nine - End of Period Procedures

  • Depreciating your Assets
  • Reconciling Cash
  • Reconciling Investments
  • Working with the Trial Balance
  • Bad Debt
  • Posting Adjustments and Corrections

Module Ten - Financial Planning, Budgeting and Control

  • Reasons for Budgeting
  • Creating a Budget
  • Comparing Budget to Actual Expenses

Module Eleven - Auditing

  • What is an Audit?
  • When and Why would you Audit?
  • Internal
  • External

Module Twelve - Wrapping Up

Course 5 - Certificate In Business Writing Online Course

PART ONE – THE BUILDING BLOCKS

Section One: Getting Started

  • a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
  • an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc. 

Section Two: Spelling and Grammar

  • Spelling
  • Grammar

Section Three: Language and tone

  • Clarity
  • Conciseness
  • Formality
  • Focus
  • Tone

Section Four: Sentences and Paragraphs

  • Parts of a Sentence
  • Sentence Length
  • Punctuation
  • Paragraphs

Section Five: Organization and Structure

  • Organisation Approach

Section Six: Tools and Techniques

  • The Reader
  • The Requirement
  • Write faster – effective writing
  • Templates
  • Proofreading
  • Review/Peer Review
  • The Appearance - Printing and Publishing

PART TWO – THE DOCUMENTS

Section Seven: Meeting Agendas

  • The Basic Structure

Section Eight: E-mails

  • Addressing your mails
  • Brevity
  • Formality
  • Attachments
  • Forwarding/replying

Section Nine: Business Letters

  • The Basic Structure
  • Writing the Letter

Section Ten: Proposals

  • The Basic Outline
  • Key information
  • Sequence
  • Choosing a Format
  • Proposal Structure and Content
  • Executive Summaries

Section Eleven: Reports

  • Report Structure and format

Section Twelve: Requests for Proposal

  • Requests for Proposals

Section Thirteen: Business Cases

  • Business Cases

Section Fourteen: General Documentation

  • General Documentation

Section Fifteen: Wrapping Up

Course 6 - Certificate In Organizational Skills Online Course

Module One - Getting Started

Module Two - Remove the Clutter

  • Just do it
  • You dont have to keep everything
  • Three boxes: Keep, donate and trash
  • A place for everything and everything in it's place

Module Three - Prioritize

  • Write it down
  • Urgent / Important Matrix
  • Divide tasks
  • 80/20 rule

Module Four - Scheduling Your Time

  • Have a master calendar
  • Setting deadlines
  • Remove or limit the time wasters
  • Coping with things outside of your control

Module Five - To Do Lists

  • Use a day planner
  • Finish what you start
  • Focus on the important
  • Do quick tasks immediately

Module Six - Paper and Paperless Storage

  • Find a system that works for you
  • Make it consistent
  • Make it time sensitive
  • Setting up archives

Module Seven - Organization in Your Work Area

  • Keeping items within arm's reach
  • Only have current projects on your desk
  • Arranging your drawers
  • Organize to match your workflow

Module Eight - Tools to Fight Procrastination

  • Eat that Frog!
  • Remove distractions
  • Give yourself a reward
  • Break up large tasks

Module Nine - Organizing Your Inbox

  • Setting delivery rules
  • Folder and message hierachy
  • Deal with email right away
  • Flag and highlight important items

Module Ten - Avoid the Causes of Disorganisation

  • Keeping everything
  • Not being consistent
  • Not following a schedule
  • Bad habits

Module Eleven - Discipline is the Key to Stay Organised

  • Stay within your systems
  • Learn to say No
  • Have organisiation be part of your life
  • Plan for tomorrow, today

Module Twelve - Wrapping Up

Course 7 - Certificate In Time Management Online Course

Section One: Getting Started

Section Two: SMARTER Goals

  • The Three P’s
  • Create SMARTER Goals
  • Prioritizing Your Goals
  • Visualize your Goals-Visualization

Section Three: Prioritizing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Being Assertive...Saying “NO” to Requests you can’t meet.

Section Four: Planning

  • Using To Do List
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Ready, Fire, Aim!

Section Five: Procrastination

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!

Section Six: Managing Crisis

  • When Crisis Calls...do you have a Contingency Plan?
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned

Section Seven: The Organized Workspace

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail...email etiquette
  • Using Calendars

Section Eight: Delegating

  • When to Delegate?
  • Who Should I Delegate to?
  • Monitoring the Results

Section Nine: The Power of Ritual...Habits

  • What is a Ritual/Routine?
  • Example Rituals
  • Using Rituals to Maximise Time

Section Ten: Meetings

  • Deciding if a Meeting is Necessary... Is the meeting necessary?
  • Using the PAT Approach
  • Effective Agenda Writing
  • Staying on Track
  • Was the Meeting Worthwhile?

Section Eleven: Meeting Alternatives

  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaboration Applications

Section Twelve: Wrapping Up

Course 8 - Certificate In Collaborative Business Writing Online Course

Module One: Getting Started

Module Two: What is Collaborative Business Writing?

  • Clarifying the Objective
  • Practical Writing Approaches
  • Collaborative Writing Strategies
  • Collaborative Writing Patterns

Module Three:Types of Collaborative Business Writing

  • Construction – “Cut and Paste”
  • Parallel Construction – “Puzzle”
  • Sequential Summative Construction
  • Integrating Construction

Module Four: Collaborative Team Members

  • Team Leader Selection
  • Chief Editor Selection
  • Characteristics of Team Members
  • Ways to Build Collaborative Writing Team

Module Five: Collaborative Tools and Processes

  • Outlines and Storyboards
  • Collaborative Planning
  • Collaborative Revision
  • Collaborative Team Cohesion

Module Six: Setting Style Guidelines

  • Voice and Person
  • Format
  • Consistent Spelling of Commonly Used Words
  • Numbers as Words or Figures

Module Seven: Barriers to Successful Collaborative Writing

  • Hoarding
  • Innovation
  • Search
  • Knowledge Transfer

Module Eight: Overcoming Collaborative Writing Barriers

  • Practice T-shaped Management
  • Building a Network of Alliances
  • Implementing Enablers
  • Assessing the Culture and Areas for Improvement

Module Nine: Styles of Dealing with Conflict

  • Ensure that Good Relationships are the First Priority
  • Keep People and Problems Separate
  • Pay Attention to the Interests that are Being Presented
  • Listen First, Talk Second

Module Ten:Tips for Successful Business Writing Collaboration

  • Determine Purpose
  • Formulate Outline and Organizational Format
  • When Choosing a Team Leader, Remember…
  • Assign Writing Tasks and Associated Duties

Module Eleven: Examples of Collaborative Business Writing

  • Writing Emails
  • Writing Reports
  • Writing Training Manuals
  • Writing Company Handbooks

Module Twelve: Wrapping Up

Course 9 - Certificate In Business Acumen Online Course

Module One - Getting Started

Module Two - Seeing the Big Picture

  • Short and long term interactions
  • Recognize growth opportunities
  • Mindfulness of decisions
  • Everything is related

Module Three - KPI's (Key Performance Indicators)

  • Decisiveness
  • Flexible
  • Strong initiative
  • Being intuitive

Module Four - Risk Management Strategies

  • Continuous assessment
  • Internal and external factors
  • Making adjustments and corrections
  • Knowing when to pull the trigger or plug

Module Five - Recognizing Learning Events

  • Develop a sense of always learning
  • Evaluate past decisions
  • Problems are learning opportunities
  • Recognize your blind spots

Module Six - You Need to Know These Answers and More

  • What makes my company money?
  • What were sales last year?
  • What is our profit margin?
  • What were our costs?

Module Seven - Financial Literacy (Part 1)

  • Assets
  • Financial Ratios
  • Liabilities
  • Equity

Module Eight - Financial Literacy (Part 2)

  • Income statement
  • Balance sheet
  • Cash flow statement
  • Read, read and read

Module Nine - Business Acumen in Management

  • Talent management
  • Change management
  • Asset management
  • Organisational management

Module Ten - Critical Thinking in Business

  • Ask the right questions
  • Organise data
  • Evalute the information
  • Make the decision

Module Eleven - Key Financial Levers

  • Investing in people
  • Effective communication
  • Process improvement
  • Goal alignment

Module Twelve - Wrapping Up

Course 10 - Certificate In Interpersonal Skills Online Course

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(1761)
Average rating 3.5 out of 5 stars
5 star
42%
4 star
33%
3 star
17%
2 star
6%
1 star
2%

19 July 2019 02:08:25 PM

Great topics

16 July 2019 03:43:21 PM

Great and easy

16 July 2019 03:42:52 PM

Great and easy

13 July 2019 10:00:30 PM

Great and informative course

9 July 2019 10:50:05 AM

It was a good short course which helped me understand bookkeeping a bit better.

7 July 2019 10:44:44 PM

Great course for the basics of accounting, and written in a way which makes it easy to understand.

5 July 2019 11:30:14 PM

Excellent and informative course

5 July 2019 04:25:30 PM

This course is very well written and easy to understand. I am not in administrative support, however am a manager in retail and found this course to be very helpful to manage my time better and organise myself better. I do wish to continue with administrative support courses to change careers and this has helped me kick start what I want to get into. Thank you

3 July 2019 06:13:41 PM

Although I am quite familiar with all Bookkeeping and Financial aspects of a business, this course was a really great refresher!

25 June 2019 12:56:37 AM

Very good for practising grammar and spelling in Business! Thanks!

24 June 2019 10:42:43 PM

Very good! Thanks!

24 June 2019 09:56:02 PM

It's so interesting to study this course online, I didn't felt so difficult the way it's laid out and I wish to continge with my studies.

22 June 2019 01:22:34 PM

Looking fwd to getting my Basic Bookkeeping Certificate and moving fwd to the next course
Thank you

18 June 2019 07:27:42 PM

Very informative course

16 June 2019 05:03:09 AM

Great course very informative

14 June 2019 10:25:19 PM

Many thanks for this course, I did learn a lot!!!

10 June 2019 11:01:54 AM

This course gave me a good basic understanding of book keeping , which I am sure will help me to expand my knowledge in future.

6 June 2019 04:53:08 AM

awesome

5 June 2019 10:38:18 PM

The best and detailed online course. I would recommend people without accounting knowledge to take it. Very informative and educative.

5 June 2019 10:36:48 PM

The best and detailed online course. I would recommend people without accounting knowledge to take it. Very informative and educative.

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Course Summary

Course ID No.: 020AOP10CB
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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