Transgender Employees: Creating an Inclusive Work Community Online Bundle, 5 Certificate Courses

Learn The Importance And Elements Of Safe Inclusive Workspaces For Transgender Persons

Transgender Employees: Creating an Inclusive Work Community Online Bundle, 5 Certificate Courses

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Get Transgender Employees: Creating an Inclusive Work Community, Diversity Training: Celebrating Diversity in the Workplace, Generation Gap: Closing the Gap in the Workplace, Managing Across Cultures and Influence and Persuasion in this Bundle

1. Transgender Employees: Creating an Inclusive Work Community: Learn The Importance And Elements Of Safe Inclusive Workspaces For Transgender Persons

A safe, inclusive workplace in many jurisdictions is not just the law; it is a goal of every employee and company that values the contributions, well-being, and productivity of everyone in the organization. In society today, individuals are of many personal communities. In addition to heterosexual or ‘straight’ there is also LGBTQ2 – Lesbian, Gay, Bisexual, Transgender, Queer, and 2, for two-spirited: an aboriginal concept of two sexualities within one body. ‘Trans’, however, refers to gender identity, whereas the other terms describe sexual orientation. The importance of understanding terms of identification is critical to creating and maintain a safe workplace.

Transgender Employees: Creating an Inclusive Community is a course to introduce the importance and elements of safe inclusive workspaces for transgender persons – those identifying as one gender but born into the body of the opposing gender. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgender employees and increase the comfort level and productivity off all in your organization.

After you complete this course, you will be able to:

  • Understand the importance and history of inclusivity in the workplace.
  • Increase your understanding of the transgendered experience.
  • Explore and address personal and societal biases, misconceptions, and choices.
  • Identify and implement elements to support a safe inclusive workplace.

2. Diversity Training: Celebrating Diversity in the Workplace: Learn What Diversity Means

More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.

In this course, you will learn what diversity means and what some of its related terms are. You’ll also consider how your world has changed and how stereotypes impact people. Then, you’ll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.

After you complete this Diversity Training: Celebrating Diversity in the Workplace course, you will be able to:

  • Describe what diversity and its related terms mean.
  • Explain how changes in the world have affected you and your view.
  • Identify your stereotypes.
  • Use terms that are politically correct and avoid those which are not.
  • Apply the four cornerstones of diversity.
  • Avoid the pitfalls related to diversity.
  • Use a technique for dealing with inappropriate behavior.
  • Develop a management style to encourage diversity.
  • Take action if you or one of your employees feels discriminated against.

3. Generation Gap: Closing the Gap in the Workplace: Learn How To Close The Gap In The Workplace

Most people, no matter what their age, want the same thing from their workplace: to do meaningful work and to be recognized for it. However, work and rewards may be designed differently for different people. Age is just one factor to consider.

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.

This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

After you complete this course, you will be able to:

  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
  • Describe and apply language that is specific to each generation currently in the workplace.
  • Explore organization strategies that overcome gap issues.
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

4. Managing Across Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.

After you complete this Managing Across Cultures course, you will be able to:

  • Define what culture is and how it shapes the workplace.
  • Identify how stereotypes shape our perception.
  • Develop useful cross-cultural attitudes.
  • Communicate effectively across cultures.
  • Effectively manage employees from different cultures.
  • Help teams overcome cross-cultural and virtual barriers.
  • Promote acceptance and awareness in your organization to help create a multicultural environment.
  • Leverage the global talent pool.

5. Influence and Persuasion: Speak With Persuasion And Become Influential

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.

After you complete Influence and Persuasion this course, you will be able to:

  • Make decisions about using persuasion versus manipulation.
  • Apply the concepts of pushing and pulling when influencing others.
  • Describe different techniques for getting persuasive conversations and presentations underway.
  • Make a persuasive presentation by using the 5 S’s.
  • Apply storytelling techniques to extend influence.
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion.

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For comprehensive information on units of study click the units of study tab above.

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Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

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Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

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The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Transgender Employees: Creating an Inclusive Work Community 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Transgender Employees: Creating an Inclusive Work Community

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

 Session 2: Overview of Transgender People in the Workplace

  • Introduction
  • Pre-Assignment Review
  • Making Connections
  • Importance of Transgender Inclusivity
  • History of Transgender in the Workplace
  • Inviting Transgender Inclusivity, Part One
  • Inviting Transgender Inclusivity, Part Two
  • Inviting Transgender Inclusivity, Part Three

 Session 3: Beliefs and Attitudes

  • Know Your Bias, Part One
  • Know Your Bias, Part Two
  • Own Your Reality, Part One
  • Own Your Reality, Part Two
  • Making Connections
  • Challenging Prejudice
  • Naming the Problem, Part One
  • Naming the Problem, Part Two
  • Challenging the Problem
  • Why Do This?
  • Making Connections

 Session 4: Power of Language

  • Power of Language
  • Pronouns, Part One
  • Pronouns, Part Two
  • Pronouns, Part Three
  • Gender Identity, Part One
  • Gender Identity, Part Two
  • Gender Identity, Part Three
  • Gender Identity, Part Four

 Session 5: Safe Spaces

  • Setting a Goal for Safe Spaces
  • Verbal and Emotional Environment
  • Physical Environment, Part One
  • Physical Environment, Part Two

 Session 6: Inclusive Community

  • Inclusive Community
  • Being an Ally
  • Elements of an Ally, Part One
  • Elements of an Ally, Part Two
  • Steps and Progress, Part One
  • Steps and Progress, Part Two

 Session 7: Resource Location and Development

  • Importance of Resources
  • Internal Resources
  • Workplace Human Rights Policy
  • Guiding Principles and Values
  • Policy Roadmap
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Diversity Training: Celebrating Diversity in the Workplace

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Diversity

  • Defining the Terms
  • Considering the Impact
  • Defining Related Terms

 Session 3: How Does Diversity Affect Me?

  • Changes in My World, Part One
  • Changes in My World, Part Two
  • Self-Awareness Inventory
  • Making Connections

 Session 4: Identifying Stereotypes

  • About Stereotypes
  • Our Reactions
  • When Categories Become a Problem
  • Some Common Phrases and the Stereotype Behind Them
  • Your Experience with Stereotypes, Part One
  • Your Experience with Stereotypes, Part Two

 Session 5: Wise Words

  • Changing Times
  • Changing Our Language
  • Going a Bit Too Far!
  • Ground Rules

 Session 6: The Cornerstones of Diversity

  • About the Cornerstones
  • Knowledge
  • Understanding
  • Acceptance
  • Behavior

 Session 7: How to Discourage Diversity

  • Common Pitfalls

 Session 8: The STOP Technique

  • The Four Steps
  • Tips and Tricks
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three

 Session 9: Managing for Diversity

  • What Can I Do as an Employee?
  • What Can I Do as a Manager? Part One
  • What Can I Do as a Manager? Part Two

 Session 10: Dealing with Discrimination

  • What is Discrimination?
  • As An Employee
  • As A Manager, Part One
  • As A Manager, Part Two
  • As A Manager, Part Three

 Session 11: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Generation Gap: Closing the Gap in the Workplace

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two

 Session 2: History in Brief

  • How It Came To Be
  • Naming the Generations
  • Additional Considerations

 Session 3: Finding Common Ground

  • Common Ground
  • The Role of Generations in Teams
  • What’s the Underlying Issue?
  • Case Study: What It Means to be a Gen Y Leader, Part One
  • Case Study: What It Means to be a Gen Y Leader, Part Two
  • Case Study Questions

 Session 4: Silents, Boomers, X’ers, Y’s, Millennials, and Gen Z

  • Speaking Across Generations, Part One
  • Speaking Across Generations, Part Two
  • Exploring the Generations’ Times

 Session 5: Recruiting that Bridges the Gap

  • Recruiting is an Adventure!
  • Benefitting the Masses, Part One
  • Benefitting the Masses, Part Two

 Session 6: Pre-Assignment Review

  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two
  • Generalizations

 Session 7: Creative Solutions

  • Knowing What You Want
  • Personality Assessments and Generations
  • Having It All
  • Making Connections

 Session 8: The Value of Planning

  • Succession Planning in a Nutshell
  • Making Connections
  • Coaching and Mentoring, Part One
  • Coaching and Mentoring, Part Two
  • Making Connections

 Session 9: Developing Targeted Retention Strategies

  • Retention Considerations
  • Making Connections
  • Pulling Things Together, Part One
  • Pulling Things Together, Part Two

 Session 10: What We Really Want

  • Filling in the Gaps
  • What’s the Plan?
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Managing Across Cultures

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questions

Session 2: What Is Culture?

  •     Defining Culture, Part One
  •     Defining Culture, Part Two
  •     Culture in the Workplace
  •     In and Out Groups
  •     About Stereotypes
  •     Some Common Phrases and the Stereotype Behind Them
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Globally Useful Attitudes
  •     Useful Organizational Attitudes

Session 3: Communicating Effectively

  •     High and Low Context Culture
  •     The Contextual Spectrum
  •     Communication Differences Across Cultures
  •     Communication Skills
  •     Body Language Basics, Part One
  •     Body Language Basics, Part Two
  •     Handling Miscommunication
  •     Case Study
  •     Questions

Session 4: Team Building Across Cultures

  •     The Five Stages of Team Development
  •     Tips on Working with Virtual Teams

Session 5: Managing Across Cultures

  •     The Cornerstones of Diversity
  •     Knowledge
  •     Understanding
  •     Acceptance
  •     Behavior
  •     How Far Do You Accommodate?
  •     Dealing with Culture-Based Conflicts between Employees
  •     Questions
  •     Giving Culturally Sensitive Feedback

Session 6: Building a Multicultural Organization

  •     Making Connections
  •     Creating Inclusive Programs for New Employees

Session 7: Working with the Global Talent Pool

  •     Understanding the Global Talent Pool
  •     Dipping Into the Global Talent Pool

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Influence and Persuasion

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment-Article
  •     Pre-Assignment-Questions

Session 2: Understanding Persuasion

  •     How Persuasion Works
  •     Predictability
  •     Reciprocation
  •     Consistency and Commitment
  •     Social Evidence
  •     Authority
  •     Liking
  •     Scarcity
  •     Self-Interest
  •     Pre-Assignment Review

Session 3: Preparing to Persuade

  •     Pushing and Pulling
  •     Communicating with Confidence
  •     Have a Purpose
  •     Have an Outcome
  •     Make Sure the Receiver is Ready
  •     Apply Positive Intent
  •     Words to Watch Out For
  •     Your Inner Self Talk
  •     Frame of Reference
  •     Suspending Belief

Session 4: Getting Off on the Right Foot

  •     Building Rapport
  •     About Rapport
  •     Establish and Maintain Rapport
  •     Matching and Mirroring
  •     Body Language
  •     Voice Characteristics
  •     Pacing
  •     Scenario One
  •     Scenario Two
  •     Leading

Session 5: Presentation Strategies

  •     Five Points for Any Presentation
  •     The Five S Framework
  •     Preparing with the Five S Pattern

Session 6: Using Stories to Persuade

  •     The Importance of Story
  •     Stories Have to Make You Stand Out
  •     Your Story has to be Believable
  •     Storytelling Works When it Makes Something More
  •     Have a Beginning, Middle, and End
  •     Be Conscious of Our Attention Span
  •     Storytelling Time

Session 7: Using Neuro Linguistic Programming

  •     Defining Neuro Linguistic Programming
  •     Neuro + Linguistic + Programming =
  •     So What Does it Mean?
  •     A Brief History
  •     Understanding Common NLP Terms
  •     Embedding Positive or Negative Commands
  •     Storytelling Time
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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About this Course

Get Transgender Employees: Creating an Inclusive Work Community, Diversity Training: Celebrating Diversity in the Workplace, Generation Gap: Closing the Gap in the Workplace, Managing Across Cultures and Influence and Persuasion in this Bundle

1. Transgender Employees: Creating an Inclusive Work Community: Learn The Importance And Elements Of Safe Inclusive Workspaces For Transgender Persons

A safe, inclusive workplace in many jurisdictions is not just the law; it is a goal of every employee and company that values the contributions, well-being, and productivity of everyone in the organization. In society today, individuals are of many personal communities. In addition to heterosexual or ‘straight’ there is also LGBTQ2 – Lesbian, Gay, Bisexual, Transgender, Queer, and 2, for two-spirited: an aboriginal concept of two sexualities within one body. ‘Trans’, however, refers to gender identity, whereas the other terms describe sexual orientation. The importance of understanding terms of identification is critical to creating and maintain a safe workplace.

Transgender Employees: Creating an Inclusive Community is a course to introduce the importance and elements of safe inclusive workspaces for transgender persons – those identifying as one gender but born into the body of the opposing gender. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgender employees and increase the comfort level and productivity off all in your organization.

After you complete this course, you will be able to:

  • Understand the importance and history of inclusivity in the workplace.
  • Increase your understanding of the transgendered experience.
  • Explore and address personal and societal biases, misconceptions, and choices.
  • Identify and implement elements to support a safe inclusive workplace.

2. Diversity Training: Celebrating Diversity in the Workplace: Learn What Diversity Means

More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.

In this course, you will learn what diversity means and what some of its related terms are. You’ll also consider how your world has changed and how stereotypes impact people. Then, you’ll learn how to use the four cornerstones of diversity and the STOP technique to encourage a diverse workplace. You will also learn how to manage for diversity and deal with discrimination issues.

After you complete this Diversity Training: Celebrating Diversity in the Workplace course, you will be able to:

  • Describe what diversity and its related terms mean.
  • Explain how changes in the world have affected you and your view.
  • Identify your stereotypes.
  • Use terms that are politically correct and avoid those which are not.
  • Apply the four cornerstones of diversity.
  • Avoid the pitfalls related to diversity.
  • Use a technique for dealing with inappropriate behavior.
  • Develop a management style to encourage diversity.
  • Take action if you or one of your employees feels discriminated against.

3. Generation Gap: Closing the Gap in the Workplace: Learn How To Close The Gap In The Workplace

Most people, no matter what their age, want the same thing from their workplace: to do meaningful work and to be recognized for it. However, work and rewards may be designed differently for different people. Age is just one factor to consider.

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.

This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

After you complete this course, you will be able to:

  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
  • Describe and apply language that is specific to each generation currently in the workplace.
  • Explore organization strategies that overcome gap issues.
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

4. Managing Across Cultures: Manage The Cross-Cultural Spectrum To A Cohesive Workforce

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one it’s vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

During this course you will learn about cultures and how to integrate them into the workforce through effective communication and team building. In addition, you are going to be shown ways managing over a cross-cultural spectrum and building a multicultural organization by dipping into the global talent pool.

After you complete this Managing Across Cultures course, you will be able to:

  • Define what culture is and how it shapes the workplace.
  • Identify how stereotypes shape our perception.
  • Develop useful cross-cultural attitudes.
  • Communicate effectively across cultures.
  • Effectively manage employees from different cultures.
  • Help teams overcome cross-cultural and virtual barriers.
  • Promote acceptance and awareness in your organization to help create a multicultural environment.
  • Leverage the global talent pool.

5. Influence and Persuasion: Speak With Persuasion And Become Influential

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You’ll also receive an introduction to basic neuro linguistic programming techniques.

After you complete Influence and Persuasion this course, you will be able to:

  • Make decisions about using persuasion versus manipulation.
  • Apply the concepts of pushing and pulling when influencing others.
  • Describe different techniques for getting persuasive conversations and presentations underway.
  • Make a persuasive presentation by using the 5 S’s.
  • Apply storytelling techniques to extend influence.
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

Transgender Employees: Creating an Inclusive Work Community 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Transgender Employees: Creating an Inclusive Work Community

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment, Part One
  • Pre-Assignment, Part Two

 Session 2: Overview of Transgender People in the Workplace

  • Introduction
  • Pre-Assignment Review
  • Making Connections
  • Importance of Transgender Inclusivity
  • History of Transgender in the Workplace
  • Inviting Transgender Inclusivity, Part One
  • Inviting Transgender Inclusivity, Part Two
  • Inviting Transgender Inclusivity, Part Three

 Session 3: Beliefs and Attitudes

  • Know Your Bias, Part One
  • Know Your Bias, Part Two
  • Own Your Reality, Part One
  • Own Your Reality, Part Two
  • Making Connections
  • Challenging Prejudice
  • Naming the Problem, Part One
  • Naming the Problem, Part Two
  • Challenging the Problem
  • Why Do This?
  • Making Connections

 Session 4: Power of Language

  • Power of Language
  • Pronouns, Part One
  • Pronouns, Part Two
  • Pronouns, Part Three
  • Gender Identity, Part One
  • Gender Identity, Part Two
  • Gender Identity, Part Three
  • Gender Identity, Part Four

 Session 5: Safe Spaces

  • Setting a Goal for Safe Spaces
  • Verbal and Emotional Environment
  • Physical Environment, Part One
  • Physical Environment, Part Two

 Session 6: Inclusive Community

  • Inclusive Community
  • Being an Ally
  • Elements of an Ally, Part One
  • Elements of an Ally, Part Two
  • Steps and Progress, Part One
  • Steps and Progress, Part Two

 Session 7: Resource Location and Development

  • Importance of Resources
  • Internal Resources
  • Workplace Human Rights Policy
  • Guiding Principles and Values
  • Policy Roadmap
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Diversity Training: Celebrating Diversity in the Workplace

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Diversity

  • Defining the Terms
  • Considering the Impact
  • Defining Related Terms

 Session 3: How Does Diversity Affect Me?

  • Changes in My World, Part One
  • Changes in My World, Part Two
  • Self-Awareness Inventory
  • Making Connections

 Session 4: Identifying Stereotypes

  • About Stereotypes
  • Our Reactions
  • When Categories Become a Problem
  • Some Common Phrases and the Stereotype Behind Them
  • Your Experience with Stereotypes, Part One
  • Your Experience with Stereotypes, Part Two

 Session 5: Wise Words

  • Changing Times
  • Changing Our Language
  • Going a Bit Too Far!
  • Ground Rules

 Session 6: The Cornerstones of Diversity

  • About the Cornerstones
  • Knowledge
  • Understanding
  • Acceptance
  • Behavior

 Session 7: How to Discourage Diversity

  • Common Pitfalls

 Session 8: The STOP Technique

  • The Four Steps
  • Tips and Tricks
  • Making Connections, Part One
  • Making Connections, Part Two
  • Making Connections, Part Three

 Session 9: Managing for Diversity

  • What Can I Do as an Employee?
  • What Can I Do as a Manager? Part One
  • What Can I Do as a Manager? Part Two

 Session 10: Dealing with Discrimination

  • What is Discrimination?
  • As An Employee
  • As A Manager, Part One
  • As A Manager, Part Two
  • As A Manager, Part Three

 Session 11: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Generation Gap: Closing the Gap in the Workplace

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two

 Session 2: History in Brief

  • How It Came To Be
  • Naming the Generations
  • Additional Considerations

 Session 3: Finding Common Ground

  • Common Ground
  • The Role of Generations in Teams
  • What’s the Underlying Issue?
  • Case Study: What It Means to be a Gen Y Leader, Part One
  • Case Study: What It Means to be a Gen Y Leader, Part Two
  • Case Study Questions

 Session 4: Silents, Boomers, X’ers, Y’s, Millennials, and Gen Z

  • Speaking Across Generations, Part One
  • Speaking Across Generations, Part Two
  • Exploring the Generations’ Times

 Session 5: Recruiting that Bridges the Gap

  • Recruiting is an Adventure!
  • Benefitting the Masses, Part One
  • Benefitting the Masses, Part Two

 Session 6: Pre-Assignment Review

  • Pre-Assignment: Question One
  • Pre-Assignment: Question Two
  • Generalizations

 Session 7: Creative Solutions

  • Knowing What You Want
  • Personality Assessments and Generations
  • Having It All
  • Making Connections

 Session 8: The Value of Planning

  • Succession Planning in a Nutshell
  • Making Connections
  • Coaching and Mentoring, Part One
  • Coaching and Mentoring, Part Two
  • Making Connections

 Session 9: Developing Targeted Retention Strategies

  • Retention Considerations
  • Making Connections
  • Pulling Things Together, Part One
  • Pulling Things Together, Part Two

 Session 10: What We Really Want

  • Filling in the Gaps
  • What’s the Plan?
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Managing Across Cultures

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Questions

Session 2: What Is Culture?

  •     Defining Culture, Part One
  •     Defining Culture, Part Two
  •     Culture in the Workplace
  •     In and Out Groups
  •     About Stereotypes
  •     Some Common Phrases and the Stereotype Behind Them
  •     Making Connections, Part One
  •     Making Connections, Part Two
  •     Globally Useful Attitudes
  •     Useful Organizational Attitudes

Session 3: Communicating Effectively

  •     High and Low Context Culture
  •     The Contextual Spectrum
  •     Communication Differences Across Cultures
  •     Communication Skills
  •     Body Language Basics, Part One
  •     Body Language Basics, Part Two
  •     Handling Miscommunication
  •     Case Study
  •     Questions

Session 4: Team Building Across Cultures

  •     The Five Stages of Team Development
  •     Tips on Working with Virtual Teams

Session 5: Managing Across Cultures

  •     The Cornerstones of Diversity
  •     Knowledge
  •     Understanding
  •     Acceptance
  •     Behavior
  •     How Far Do You Accommodate?
  •     Dealing with Culture-Based Conflicts between Employees
  •     Questions
  •     Giving Culturally Sensitive Feedback

Session 6: Building a Multicultural Organization

  •     Making Connections
  •     Creating Inclusive Programs for New Employees

Session 7: Working with the Global Talent Pool

  •     Understanding the Global Talent Pool
  •     Dipping Into the Global Talent Pool

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Influence and Persuasion

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment-Article
  •     Pre-Assignment-Questions

Session 2: Understanding Persuasion

  •     How Persuasion Works
  •     Predictability
  •     Reciprocation
  •     Consistency and Commitment
  •     Social Evidence
  •     Authority
  •     Liking
  •     Scarcity
  •     Self-Interest
  •     Pre-Assignment Review

Session 3: Preparing to Persuade

  •     Pushing and Pulling
  •     Communicating with Confidence
  •     Have a Purpose
  •     Have an Outcome
  •     Make Sure the Receiver is Ready
  •     Apply Positive Intent
  •     Words to Watch Out For
  •     Your Inner Self Talk
  •     Frame of Reference
  •     Suspending Belief

Session 4: Getting Off on the Right Foot

  •     Building Rapport
  •     About Rapport
  •     Establish and Maintain Rapport
  •     Matching and Mirroring
  •     Body Language
  •     Voice Characteristics
  •     Pacing
  •     Scenario One
  •     Scenario Two
  •     Leading

Session 5: Presentation Strategies

  •     Five Points for Any Presentation
  •     The Five S Framework
  •     Preparing with the Five S Pattern

Session 6: Using Stories to Persuade

  •     The Importance of Story
  •     Stories Have to Make You Stand Out
  •     Your Story has to be Believable
  •     Storytelling Works When it Makes Something More
  •     Have a Beginning, Middle, and End
  •     Be Conscious of Our Attention Span
  •     Storytelling Time

Session 7: Using Neuro Linguistic Programming

  •     Defining Neuro Linguistic Programming
  •     Neuro + Linguistic + Programming =
  •     So What Does it Mean?
  •     A Brief History
  •     Understanding Common NLP Terms
  •     Embedding Positive or Negative Commands
  •     Storytelling Time
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences

Session 8: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course?

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

All our courses are accessible online on any device. You may complete them at your own pace and at your own time.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

Providing you have internet access you can start this course whenever you like, just go to the login page and insert your username and password and you can access the online material.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

There is no time limit for completing this course, it can be studied in your own time at your own pace. Once you have purchased this course you will have unlimited lifetime access, meaning you can access this course whenever you want.

13.  How long will my course take?

Individual courses are designed to be completed within 6-8 hours.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.
For example:

  • 2 course bundle is 2 x 6-8 hours = 12-16 hours
  • 3 course bundle is 3 x 6-8 hours = 18-24 hours
  • 5 course bundle is 5 x 6-8 hours = 30-40 hours
  • 10 course bundle is 10 x 6-8 hours = 60-80 hours
14.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

15.  Is the course interactive?

Yes, all our courses are interactive.

16.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

17.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and employers. Also, include it in your resume/CV, professional social media profiles and job applications.

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The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

18.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

19.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

20.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

21.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

22.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go.

23.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card and Bank Transfer. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

24.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

25.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

26.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

27.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

28.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in.  

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Course Summary

Course ID: 002TECOC5CB
Delivery Mode: Online
Access: Unlimited Lifetime
Time: Study at your own pace
Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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