Ultimate Risk Assessment and Management Online Bundle, 10 Certificate Courses

The Most Comprehensive Risk Assessment and Management Bundle


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Learn How To Manage Risk and Hazards - 10 Courses in this Bundle

  1. Risk Assessment and Management

  2. Safety in the Workplace

  3. Workplace Harassment

  4. Communication Strategies

  5. Organizational Skills

  6. Project Management

  7. Critical Thinking

  8. Creative Problem Solving

  9. Change Management

  10. Business Ethics

1. Risk Assessment and Management : Knowing How To Manage Risk and Hazards are Vital in an Organization

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.

Through our Risk Assessment and Management Online Short Course you will be aware of hazards and risk that you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

By the end of this Risk Assessment and Management Online Short Course, you will be able to:

  • Identify hazards and risks
  • Update control measures
  • Grasp the fundamentals of accident reports
  • Identify risk management techniques
  • Outline a disaster recovery plan
  • Communicate to the organisation

2.Safety in the Workplace : Deliver Health and Safety in the Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Our Health & Safety in the Workplace Online Short Course will be instrumental in reviewing common hazards, safety techniques and after completion, you will have the tools to create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

By the end of this Safety in the Workplace Online Course, you will be able to:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.

3. Workplace Harassment : Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

4. Communication Strategies : Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

5. Organizational Skills : Achieve Your Goals By Being Organized and Productive

Good organizational skills can prove beneficial in many areas of life, including personal and business areas.

Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.

By the end of this Organizational Skills Online Short Course, you will be able to:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

6. Project Management : Being Able to Manage Projects is Important in Getting Things Done

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

This Project Management Online Short Course will give you an overview of the entire project management process, as well as key project management tools that they can use every day.

By the end of this Project Management Online Short Course, you will be able to:

  • Define projects, project management, and project managers
  • Identify the five process groups and nine knowledge areas as defined by the PMI
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements and deliverables
  • Create key project documents, including the statement of work, project planning worksheet, and project charter
  • Build a project schedule by estimating time, cost and resources
  • Understand and use the work breakdown structure
  • Create project  planning documents, such as a schedule, risk management plan, and communication plan
  • Use planning tools, including the Gantt chart, network diagram, and RACI chart
  • Establish and use baselines
  • Monitor and maintain the project
  • Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project

7. Critical Thinking : Analyze and Evaluate Information to Boost Your Performance

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Our Critical Thinking course will lead you to be a more rational and disciplined thinker. It will reduce bias which will provide a greater understanding of the environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.

By the end of this Critical Thinking Online Short Course, you will be able to:

  • Understand the components of critical thinking
  • Utilise non-linear thinking
  • Use logical thinking
  • Recognise what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities

8. Creative Problem Solving : Solve Problems Quickly and Easily

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This course will give you an overview of the entire creative problem solving process, as well as key problem solving tools that you can use every day.

By the end of this Creative Problem Solving Online Short Course, you will be able to:

  • Understand problems and the creative problem solving process
  • Identify types of information to gather and key questions to ask in problem solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and re-refine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality
  • Follow up with solution implementation to celebrate successes and identify improvements

9. Change Management : Manage Change Smoothly and Effectively to Achieve Your Goals

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this course.

The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give you an understanding of how change is implemented and some tools for managing reactions to change.

This course will investigate various ways of managing change leaving you better equipped to deal with future changes.

Course Topics:

  • Change Management Plan
  • ADKAR Model
  • Appreciative inquiry is conducted in organizations for several reasons:
  • Communication Plan
  • Four Stages of Appreciative Inquiry

By the end of this Change Management Online Short Course, you will be able to:

  •  List the steps necessary for preparing a change strategy
  •  Describe the WIFM  the individual motivators for change
  •  Relate the five dimensions of the ADKAR model for understanding change
  •  Use needed components to develop change management and communications plans
  •  Employ strategies for gathering data
  •  Utilise methods for leading change project status meeting and celebrating success
  •  Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
  •  Use strategies for aligning people with a change
  •  Describe the importance of resiliency in the context of change
  •  Explain the importance of flexibility in the context of change

10. Business Ethics : Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Risk Assessment and Management 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Risk Assessment and Management 

Module One - Getting Started

Module Two - Identifying Hazards and Risks

  • What is a hazard?
  • What is a risk?
  • Consult with employees
  • Likelihood scale

Module Three - Seeking Out Problems before They Happen (Part 1)

  • Unique to your business
  • Walk around
  • Long term and short term
  • Common issues

Module Four - Seeking Out Problems before They Happen (Part 2)

  • Ask "What would happen if....?"
  • External events
  • Worst case scenarios
  • Consequence scale

Module Five - Everyone's Responsibility

  • See it, report it
  • If it's not safe, don't do it
  • Take appropriate precautions
  • Communicating to the organisation

Module Six - Tracking and Updating Control Measures

  • What is a Control Measure?
  • Your business procedures
  • Are they adequate?
  • Updating and maintaining

Module Seven - Risk Management Techniques

  • Reduce the risk
  • Transfer the risk
  • Avoid the risk
  • Accept the risk

Module Eight - General Office Safety and Reporting

  • Accident reports
  • Accident response plans
  • Emergency action plan
  • Training and education

Module Nine - Business Impact Analysis

  • Gather information
  • Identify vulnerabilities
  • Analyse information
  • Implement recommendations

Module Ten - Disaster Recvoery Plan

  • Make it before you need it
  • Test, update and repeat
  • Hot, warm and cold sites
  • Keep documentation simple and clear

Module Eleven - Summary of Risk Assessment

  • What are the hazards?
  • Who might be harmed?
  • Are current control measures sufficient?
  • If not, change control measures

Module Twelve - Wrapping Up

Course 2 - Safety in the Workplace 

Module One: Getting Started

Module Two: An Overview

  • Work Safety and Health Legislations
  • Roles & Duties
  • Safety Planning
  • Case Study

Module Three: Types of Hazards

  • Computer Workstations
  • Ergonomics
  • Fire Prevention
  • Fitness & Wellness
  • Heat Stress.
  • Stress
  • Violence
  • Case Study

Module Four: Managers Role

  • Promoting & Enforcing Safety Standards
  • Elements of a Health and Safety Program
  • Responsibilities
  • Corporate Culture
  • Case Study

Module Five: Training

  • Reasons for Training
  • Definition
  • Orientation
  • On the Job Training
  • Safety Meetings
  • Planning and Conducting a Training Session
  • Case Study

Module Six: Stress Management

  • Altering
  • Avoiding
  • Accepting
  • Relaxation Techniques
  • Using Routines to Reduce Stress
  • Case Study

Module Seven: Workplace Violence

  • What is Workplace Violence?
  • Identifying
  • Addressing
  • Implementing a Workplace Harassment Policy
  • Case Study

Module Eight: Identifying Your Company Hazards

  • Conducting an Inspection
  • Prioritizing Deficiencies
  • Report & Following Up
  • Case Study

Module Nine: Drug & Alcohol Abuse

  • For Employees
  • For Managers or Supervisors
  • When to Address
  • Implementing a “No Tolerance” Rule
  • Case Study

Module Ten: Writing the Safety Plan

  • Management Involvement
  • Responsibility
  • Employee Involvement
  • Follow Through with Accident Investigations
  • Training of Employees
  • Case Study

Module Eleven: Implement the Plan

  • Selecting an Employee Representative
  • Identifying Roles
  • Assigning Responsibility
  • Follow Through
  • Case Study

Module Twelve: Wrapping Up

Course 3 - Workplace Harassment 

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 4 - Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 5 - Organizational Skills 

Module One - Getting Started

Module Two - Remove the Clutter

  • Just do it
  • You dont have to keep everything
  • Three boxes: Keep, donate and trash
  • A place for everything and everything in it's place

Module Three - Prioritize

  • Write it down
  • Urgent / Important Matrix
  • Divide tasks
  • 80/20 rule

Module Four - Scheduling Your Time

  • Have a master calendar
  • Setting deadlines
  • Remove or limit the time wasters
  • Coping with things outside of your control

Module Five - To Do Lists

  • Use a day planner
  • Finish what you start
  • Focus on the important
  • Do quick tasks immediately

Module Six - Paper and Paperless Storage

  • Find a system that works for you
  • Make it consistent
  • Make it time sensitive
  • Setting up archives

Module Seven - Organization in Your Work Area

  • Keeping items within arm's reach
  • Only have current projects on your desk
  • Arranging your drawers
  • Organize to match your workflow

Module Eight - Tools to Fight Procrastination

  • Eat that Frog!
  • Remove distractions
  • Give yourself a reward
  • Break up large tasks

Module Nine - Organizing Your Inbox

  • Setting delivery rules
  • Folder and message hierachy
  • Deal with email right away
  • Flag and highlight important items

Module Ten - Avoid the Causes of Disorganisation

  • Keeping everything
  • Not being consistent
  • Not following a schedule
  • Bad habits

Module Eleven - Discipline is the Key to Stay Organised

  • Stay within your systems
  • Learn to say No
  • Have organisiation be part of your life
  • Plan for tomorrow, today

Module Twelve - Wrapping Up

Course 6 - Project Management 

Module One - Getting Study

Module Two - Key Concepts (Part 1)

  • What is a project?
  • What is project management?
  • What is a project manager?

Module Three - Key Concepts (Part 2)

  • About the Project Management Institute (PMI)
  • About the Project Management Body of Knowledge (PMBOK)
  • The five process groups
  • The nine knowledge areas
  • The triple contraint

Module Four - Initiation (Part 1)

  • Identifying your Stakeholders
  • Assessing Needs and Wants
  • Setting a SMART project goal
  • Creating requirements and deliverables

Module Five - Initiation (Part 2)

  • Creating a statement of work
  • Completing the project planning worksheet
  • Completing the project charter

Module Six - Planning (Part 1)

  • Managing expectations
  • Creating a task list
  • Estimating time
  • Estimating resources
  • Estimating costs

Module Seven - Planning (Part 2)

  • Building the work breadkdown structure
  • Creating the schedule
  • Creating a risk management plan
  • Creating a communication plan

Module Eight - Planning Tools

  • The Gantt Chart
  • The Network Diagram
  • Using a RACI Chart
  • Going the extra mile: Microsoft Project

Module Nine - Executing the Project

  • Establishing baselines
  • Monitoring project progress
  • Triple constraint reduction methods

Module Ten - Maintaining and Controlling the Project

  • Making the most of status updates
  • Managing change
  • Monitoring risks

Module Eleven - Closing Out

  • Preparing for closeout
  • Celebrating successes
  • Learning from project challenges
  • Scope verification
  • A final to-do list

Module Twelve - Wrapping Up

Course 7 - Critical Thinking 

Module One - Getting Started

Module Two - Components of Critical Thinking

  • Applying reason
  • Open Mindedness
  • Analysis
  • Logic

Module Three - Non-Linear Thinking

  • Step out of your comfort zone
  • Don't jump to conclusions
  • Expect and initiate change
  • Being ready to adapt

Module Four - Logical Thinking

  • Ask the right questions
  • Organise the data
  • Evaluate the information
  • Draw conclusions

Module Five - Critical Thinker (Part 1)

  • Active listening
  • Be curious
  • Be disciplined
  • Be humble

Module Six - Critical Thinking (Part 2)

  • Seeing the big picture
  • Objectivity
  • Using your emotions
  • Being self-aware

Module Seven - Evaluate the Information

  • Making assumptions
  • Watch out for the bias
  • Ask clarifying questions
  • SWOT analysis

Module Eight - Benefits of Critical Thinking

  • Being more persuasive
  • Better communication
  • Better problem solving
  • Increased emotional intelligence

Module Nine - Changing your Perspective

  • Limitations of your point of view
  • Considering others viewpoint
  • Influences on bias
  • When new information arrives

Module Ten - Problem Solving

  • Identify inconsistencies
  • Trust your instincts
  • Asking why?
  • Evaluate the solution(s)

Module Eleven - Putting it all Together

  • Retaining your new skills
  • Reflect and learn from mistakes
  • Always ask questions
  • Practicing critical thinking

Module Twelve - Wrapping Up

Course 8 - Creative Problem Solving

Section One: Getting Started

  • Objectives
  • Action Plans

Section Two: The Problem Solving Method

  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving?

Section Three: Gathering Information

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering

Section Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement

Section Five: Getting Prepared to Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity

Section Six: Generating Solutions, Part One

  • Brainstorming Rules (Key to Success)
  • Basic Brainstorming
  • Brainwriting and Mind Mapping
  • Brainwriting
  • Mind Mapping

Section Seven: Generating Solutions, Part Two

  • The Morphological Matrix
  • The Six Thinking Hats

Section Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis

Section Nine: Selecting a Solution

  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems

Section Ten: Planning Your Next Steps

  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting

Section Eleven: Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Section Twelve: Wrapping Up

Course 9 - Change Management 

Section One: Getting Started

Section Two: Preparing for Change

  • Defining Your Strategy
  • Building the Team and the Six C’s

Section Three: Identifying WIFM

  • What’s in it for Me?
  • Building Support

Section Four: Understanding Change

  • Influences on Change
  • Common Reactions to Change
  • Tools to help the Change process

Section Five: Leading and Managing the Change

  • Preparing and Planning
  • Delegating
  • Keep the Lines of Communication Open
  • Coping with Pushback

Section Six: Obtaining & Maintaining Support

  • Force Field Analysis
  • Addressing Concerns and Issues

Section Seven: Making it a Worthwhile Exercise

  • Leading Status Meetings
  • Celebrating Successes

Section Eight: Using Appreciative Inquiry

  • The Four Stages
  • The Purposes of Appreciative Inquiry
  • AI Whole System Vs AI Summit
  • Whole-System Inquiry
  • The AI Summit

Section Nine: Bringing People to Your Side

  • Liberation of Power
  • Facts, Facts, Facts

Section Ten: Building Resilience to Change

  • Why is It Important?
  • Five Easy Steps to Increase Resilience

Section Eleven: Flexibility

  • The Importance of Flexibility?
  • Five Easy Steps for the Leader and the Individual

Section Twelve: Wrapping Up

Course 10 - Business Ethics 

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
44%
4 star
31%
3 star
17%
2 star
6%
1 star
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(3710)
Average rating 3.5 out of 5 stars

17 July 2019 03:18:35 AM

Very helpful and informative

15 July 2019 10:13:07 PM

Good informative course

15 July 2019 12:01:14 AM

Great and informative course

14 July 2019 04:24:13 PM

Outstanding lessons on organization! Much needed.

11 July 2019 05:32:29 AM

Well structured and clearly written

2 July 2019 08:44:28 AM

A detailed and helpful course

29 June 2019 03:48:16 PM

Easy to follow and understand with clear language and case studies

28 June 2019 12:53:36 AM

Thanks for all the tips for organizational skills!

24 June 2019 07:36:25 AM

I enjoyed this course. It is very informative and helpful. Th only thing I would like to have seen is different examples of schedules (paper vs computer) and how to create them.

21 June 2019 04:18:30 AM

Very informative. Great tips for future

21 June 2019 02:00:26 AM

.

20 June 2019 09:14:08 AM

this was very good and educating course. i really enjoyed the studying.

18 June 2019 04:46:57 PM

Very informative course

15 June 2019 10:17:02 AM

Very detailed, really enjoyed this course.

14 June 2019 11:27:10 AM

The course was esy to understand and had nice videos and the review questions helped a lot

13 June 2019 03:39:29 PM

Thank You

11 June 2019 06:17:31 PM

thank-you, enjoyed this course

11 June 2019 04:57:20 AM

Great information

8 June 2019 12:12:56 AM

Excellent course, I have learned a lot about coaching and mentoring. It is also good that you write tests.

7 June 2019 05:09:26 AM

This course gave me greater understanding of communication definitions and skills

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About this Course

Learn How To Manage Risk and Hazards - 10 Courses in this Bundle

  1. Risk Assessment and Management

  2. Safety in the Workplace

  3. Workplace Harassment

  4. Communication Strategies

  5. Organizational Skills

  6. Project Management

  7. Critical Thinking

  8. Creative Problem Solving

  9. Change Management

  10. Business Ethics

1. Risk Assessment and Management : Knowing How To Manage Risk and Hazards are Vital in an Organization

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.

Through our Risk Assessment and Management Online Short Course you will be aware of hazards and risk that you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you with the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

By the end of this Risk Assessment and Management Online Short Course, you will be able to:

  • Identify hazards and risks
  • Update control measures
  • Grasp the fundamentals of accident reports
  • Identify risk management techniques
  • Outline a disaster recovery plan
  • Communicate to the organisation

2.Safety in the Workplace : Deliver Health and Safety in the Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.

Our Health & Safety in the Workplace Online Short Course will be instrumental in reviewing common hazards, safety techniques and after completion, you will have the tools to create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe.

By the end of this Safety in the Workplace Online Course, you will be able to:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.

3. Workplace Harassment : Learn To Recognize & Manage Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.

Our Workplace Harassment course will give you the tools to recognize harassment when it occurs. It will you understand rights and responsibilities, and create a safe environment for all. Through this course you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

Three main actions constitute harassment:

  1. When someone is doing something to you to make you uneasy.
  2. When someone is saying something to you to make you feel uneasy.
  3. When someone knowingly puts your life at risk in some way.

By the end of this Workplace Harassment Online Short Course, you will be able to:

  • Identify the words and actions that constitute harassment
  • Understand what the law says about harassment
  • Implement anti-harassment policies
  • Educate employees and develop anti-harassment policies
  • Discuss employer and employee's rights and responsibilities
  • Address accusations of harassment
  • Apply proper mediation procedures
  • Deal with the aftermath of harassment

4. Communication Strategies : Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

5. Organizational Skills : Achieve Your Goals By Being Organized and Productive

Good organizational skills can prove beneficial in many areas of life, including personal and business areas.

Organization skills can increase a person’s general productivity, project management, and can even affect his or her memory and retention skills. These skills are not acquired overnight – it will take a lot of hard work and practice. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized with our Organizational Skills Online Short Course.

By the end of this Organizational Skills Online Short Course, you will be able to:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your time schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and work space
  • Learn to resist procrastination
  • Make plans to stay organized in the future

6. Project Management : Being Able to Manage Projects is Important in Getting Things Done

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

This Project Management Online Short Course will give you an overview of the entire project management process, as well as key project management tools that they can use every day.

By the end of this Project Management Online Short Course, you will be able to:

  • Define projects, project management, and project managers
  • Identify the five process groups and nine knowledge areas as defined by the PMI
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements and deliverables
  • Create key project documents, including the statement of work, project planning worksheet, and project charter
  • Build a project schedule by estimating time, cost and resources
  • Understand and use the work breakdown structure
  • Create project  planning documents, such as a schedule, risk management plan, and communication plan
  • Use planning tools, including the Gantt chart, network diagram, and RACI chart
  • Establish and use baselines
  • Monitor and maintain the project
  • Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project

7. Critical Thinking : Analyze and Evaluate Information to Boost Your Performance

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Our Critical Thinking course will lead you to be a more rational and disciplined thinker. It will reduce bias which will provide a greater understanding of the environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.

By the end of this Critical Thinking Online Short Course, you will be able to:

  • Understand the components of critical thinking
  • Utilise non-linear thinking
  • Use logical thinking
  • Recognise what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities

8. Creative Problem Solving : Solve Problems Quickly and Easily

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This course will give you an overview of the entire creative problem solving process, as well as key problem solving tools that you can use every day.

By the end of this Creative Problem Solving Online Short Course, you will be able to:

  • Understand problems and the creative problem solving process
  • Identify types of information to gather and key questions to ask in problem solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and re-refine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality
  • Follow up with solution implementation to celebrate successes and identify improvements

9. Change Management : Manage Change Smoothly and Effectively to Achieve Your Goals

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this course.

The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give you an understanding of how change is implemented and some tools for managing reactions to change.

This course will investigate various ways of managing change leaving you better equipped to deal with future changes.

Course Topics:

  • Change Management Plan
  • ADKAR Model
  • Appreciative inquiry is conducted in organizations for several reasons:
  • Communication Plan
  • Four Stages of Appreciative Inquiry

By the end of this Change Management Online Short Course, you will be able to:

  •  List the steps necessary for preparing a change strategy
  •  Describe the WIFM  the individual motivators for change
  •  Relate the five dimensions of the ADKAR model for understanding change
  •  Use needed components to develop change management and communications plans
  •  Employ strategies for gathering data
  •  Utilise methods for leading change project status meeting and celebrating success
  •  Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
  •  Use strategies for aligning people with a change
  •  Describe the importance of resiliency in the context of change
  •  Explain the importance of flexibility in the context of change

10. Business Ethics : Business Ethics are Vital for an Organization to be Successful

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability.

Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.

It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

By the end of this Business Ethics Online Short Course, you will be able to:

  • Define and understand ethics
  • Understand the benefits of ethics
  • Create strategies to implement ethics at work
  • Recognise social and business responsibility
  • Identify ethical and unethical behavior
  • Learn how to make ethical decisions and lead with integrity

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Risk Assessment and Management 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Risk Assessment and Management 

Module One - Getting Started

Module Two - Identifying Hazards and Risks

  • What is a hazard?
  • What is a risk?
  • Consult with employees
  • Likelihood scale

Module Three - Seeking Out Problems before They Happen (Part 1)

  • Unique to your business
  • Walk around
  • Long term and short term
  • Common issues

Module Four - Seeking Out Problems before They Happen (Part 2)

  • Ask "What would happen if....?"
  • External events
  • Worst case scenarios
  • Consequence scale

Module Five - Everyone's Responsibility

  • See it, report it
  • If it's not safe, don't do it
  • Take appropriate precautions
  • Communicating to the organisation

Module Six - Tracking and Updating Control Measures

  • What is a Control Measure?
  • Your business procedures
  • Are they adequate?
  • Updating and maintaining

Module Seven - Risk Management Techniques

  • Reduce the risk
  • Transfer the risk
  • Avoid the risk
  • Accept the risk

Module Eight - General Office Safety and Reporting

  • Accident reports
  • Accident response plans
  • Emergency action plan
  • Training and education

Module Nine - Business Impact Analysis

  • Gather information
  • Identify vulnerabilities
  • Analyse information
  • Implement recommendations

Module Ten - Disaster Recvoery Plan

  • Make it before you need it
  • Test, update and repeat
  • Hot, warm and cold sites
  • Keep documentation simple and clear

Module Eleven - Summary of Risk Assessment

  • What are the hazards?
  • Who might be harmed?
  • Are current control measures sufficient?
  • If not, change control measures

Module Twelve - Wrapping Up

Course 2 - Safety in the Workplace 

Module One: Getting Started

Module Two: An Overview

  • Work Safety and Health Legislations
  • Roles & Duties
  • Safety Planning
  • Case Study

Module Three: Types of Hazards

  • Computer Workstations
  • Ergonomics
  • Fire Prevention
  • Fitness & Wellness
  • Heat Stress.
  • Stress
  • Violence
  • Case Study

Module Four: Managers Role

  • Promoting & Enforcing Safety Standards
  • Elements of a Health and Safety Program
  • Responsibilities
  • Corporate Culture
  • Case Study

Module Five: Training

  • Reasons for Training
  • Definition
  • Orientation
  • On the Job Training
  • Safety Meetings
  • Planning and Conducting a Training Session
  • Case Study

Module Six: Stress Management

  • Altering
  • Avoiding
  • Accepting
  • Relaxation Techniques
  • Using Routines to Reduce Stress
  • Case Study

Module Seven: Workplace Violence

  • What is Workplace Violence?
  • Identifying
  • Addressing
  • Implementing a Workplace Harassment Policy
  • Case Study

Module Eight: Identifying Your Company Hazards

  • Conducting an Inspection
  • Prioritizing Deficiencies
  • Report & Following Up
  • Case Study

Module Nine: Drug & Alcohol Abuse

  • For Employees
  • For Managers or Supervisors
  • When to Address
  • Implementing a “No Tolerance” Rule
  • Case Study

Module Ten: Writing the Safety Plan

  • Management Involvement
  • Responsibility
  • Employee Involvement
  • Follow Through with Accident Investigations
  • Training of Employees
  • Case Study

Module Eleven: Implement the Plan

  • Selecting an Employee Representative
  • Identifying Roles
  • Assigning Responsibility
  • Follow Through
  • Case Study

Module Twelve: Wrapping Up

Course 3 - Workplace Harassment 

Module One - Getting Started

Module Two - The Background

  • The law
  • Identifying harassment
  • Anti-harassment policies

Module Three - Developing an Anti-Harassment Policy

  • An anti-harassment policy: What should be covered?
  • How model policies work
  • Steps to a healthy work place
  • Educating employees

Module Four - Policies in the Workplace

  • Anti-harassment policy statements
  • Employee's rights and responsibilities
  • Employer's rights and responsibilities

Module Five - Proper Procedures in the Workplace

  • If you are being harassed
  • If you are accused of harassing
  • The investigation
  • Remedies

Module Six - Fasle Allegations

  • How to address the situation
  • Confidentiality
  • Monitoring the situation
  • Retaliation
  • Appeals

Module Seven - Other Options

  • Union grievance procedures
  • Mediation: Getting help from outside organisation

Module Eight - Sexual Harassment

  • Defining sexual harassment
  • Elements of harassment
  • Common scenarios

Module Nine - Mediation

  • What is mediation?
  • Deciding if it's right
  • How to implement

Module Ten - Conflict Resolution

  • How to resolve the situation
  • Seeing both sides
  • Deciding the consequence

Module Eleven - The Aftermath

  • How to move on
  • Monitoring the situation
  • Learning from mistakes

Module Twelve - Wrapping Up

Course 4 - Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 5 - Organizational Skills 

Module One - Getting Started

Module Two - Remove the Clutter

  • Just do it
  • You dont have to keep everything
  • Three boxes: Keep, donate and trash
  • A place for everything and everything in it's place

Module Three - Prioritize

  • Write it down
  • Urgent / Important Matrix
  • Divide tasks
  • 80/20 rule

Module Four - Scheduling Your Time

  • Have a master calendar
  • Setting deadlines
  • Remove or limit the time wasters
  • Coping with things outside of your control

Module Five - To Do Lists

  • Use a day planner
  • Finish what you start
  • Focus on the important
  • Do quick tasks immediately

Module Six - Paper and Paperless Storage

  • Find a system that works for you
  • Make it consistent
  • Make it time sensitive
  • Setting up archives

Module Seven - Organization in Your Work Area

  • Keeping items within arm's reach
  • Only have current projects on your desk
  • Arranging your drawers
  • Organize to match your workflow

Module Eight - Tools to Fight Procrastination

  • Eat that Frog!
  • Remove distractions
  • Give yourself a reward
  • Break up large tasks

Module Nine - Organizing Your Inbox

  • Setting delivery rules
  • Folder and message hierachy
  • Deal with email right away
  • Flag and highlight important items

Module Ten - Avoid the Causes of Disorganisation

  • Keeping everything
  • Not being consistent
  • Not following a schedule
  • Bad habits

Module Eleven - Discipline is the Key to Stay Organised

  • Stay within your systems
  • Learn to say No
  • Have organisiation be part of your life
  • Plan for tomorrow, today

Module Twelve - Wrapping Up

Course 6 - Project Management 

Module One - Getting Study

Module Two - Key Concepts (Part 1)

  • What is a project?
  • What is project management?
  • What is a project manager?

Module Three - Key Concepts (Part 2)

  • About the Project Management Institute (PMI)
  • About the Project Management Body of Knowledge (PMBOK)
  • The five process groups
  • The nine knowledge areas
  • The triple contraint

Module Four - Initiation (Part 1)

  • Identifying your Stakeholders
  • Assessing Needs and Wants
  • Setting a SMART project goal
  • Creating requirements and deliverables

Module Five - Initiation (Part 2)

  • Creating a statement of work
  • Completing the project planning worksheet
  • Completing the project charter

Module Six - Planning (Part 1)

  • Managing expectations
  • Creating a task list
  • Estimating time
  • Estimating resources
  • Estimating costs

Module Seven - Planning (Part 2)

  • Building the work breadkdown structure
  • Creating the schedule
  • Creating a risk management plan
  • Creating a communication plan

Module Eight - Planning Tools

  • The Gantt Chart
  • The Network Diagram
  • Using a RACI Chart
  • Going the extra mile: Microsoft Project

Module Nine - Executing the Project

  • Establishing baselines
  • Monitoring project progress
  • Triple constraint reduction methods

Module Ten - Maintaining and Controlling the Project

  • Making the most of status updates
  • Managing change
  • Monitoring risks

Module Eleven - Closing Out

  • Preparing for closeout
  • Celebrating successes
  • Learning from project challenges
  • Scope verification
  • A final to-do list

Module Twelve - Wrapping Up

Course 7 - Critical Thinking 

Module One - Getting Started

Module Two - Components of Critical Thinking

  • Applying reason
  • Open Mindedness
  • Analysis
  • Logic

Module Three - Non-Linear Thinking

  • Step out of your comfort zone
  • Don't jump to conclusions
  • Expect and initiate change
  • Being ready to adapt

Module Four - Logical Thinking

  • Ask the right questions
  • Organise the data
  • Evaluate the information
  • Draw conclusions

Module Five - Critical Thinker (Part 1)

  • Active listening
  • Be curious
  • Be disciplined
  • Be humble

Module Six - Critical Thinking (Part 2)

  • Seeing the big picture
  • Objectivity
  • Using your emotions
  • Being self-aware

Module Seven - Evaluate the Information

  • Making assumptions
  • Watch out for the bias
  • Ask clarifying questions
  • SWOT analysis

Module Eight - Benefits of Critical Thinking

  • Being more persuasive
  • Better communication
  • Better problem solving
  • Increased emotional intelligence

Module Nine - Changing your Perspective

  • Limitations of your point of view
  • Considering others viewpoint
  • Influences on bias
  • When new information arrives

Module Ten - Problem Solving

  • Identify inconsistencies
  • Trust your instincts
  • Asking why?
  • Evaluate the solution(s)

Module Eleven - Putting it all Together

  • Retaining your new skills
  • Reflect and learn from mistakes
  • Always ask questions
  • Practicing critical thinking

Module Twelve - Wrapping Up

Course 8 - Creative Problem Solving

Section One: Getting Started

  • Objectives
  • Action Plans

Section Two: The Problem Solving Method

  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving?

Section Three: Gathering Information

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering

Section Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement

Section Five: Getting Prepared to Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity

Section Six: Generating Solutions, Part One

  • Brainstorming Rules (Key to Success)
  • Basic Brainstorming
  • Brainwriting and Mind Mapping
  • Brainwriting
  • Mind Mapping

Section Seven: Generating Solutions, Part Two

  • The Morphological Matrix
  • The Six Thinking Hats

Section Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis

Section Nine: Selecting a Solution

  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems

Section Ten: Planning Your Next Steps

  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting

Section Eleven: Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Section Twelve: Wrapping Up

Course 9 - Change Management 

Section One: Getting Started

Section Two: Preparing for Change

  • Defining Your Strategy
  • Building the Team and the Six C’s

Section Three: Identifying WIFM

  • What’s in it for Me?
  • Building Support

Section Four: Understanding Change

  • Influences on Change
  • Common Reactions to Change
  • Tools to help the Change process

Section Five: Leading and Managing the Change

  • Preparing and Planning
  • Delegating
  • Keep the Lines of Communication Open
  • Coping with Pushback

Section Six: Obtaining & Maintaining Support

  • Force Field Analysis
  • Addressing Concerns and Issues

Section Seven: Making it a Worthwhile Exercise

  • Leading Status Meetings
  • Celebrating Successes

Section Eight: Using Appreciative Inquiry

  • The Four Stages
  • The Purposes of Appreciative Inquiry
  • AI Whole System Vs AI Summit
  • Whole-System Inquiry
  • The AI Summit

Section Nine: Bringing People to Your Side

  • Liberation of Power
  • Facts, Facts, Facts

Section Ten: Building Resilience to Change

  • Why is It Important?
  • Five Easy Steps to Increase Resilience

Section Eleven: Flexibility

  • The Importance of Flexibility?
  • Five Easy Steps for the Leader and the Individual

Section Twelve: Wrapping Up

Course 10 - Business Ethics 

Module One - Getting Started

Module Two - What is Ethics?

  • What is Business Ethics?
  • 10 Benefits of managing ethics

Module Three - Implementing Ethics in the Workplace

  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities

Module Four - Employer / Employee Rights

  • Privacy policies
  • Harrassment issues
  • Technology

Module Five - Business and Social Responsibilities

  • Identifying types of responsibilities
  • Handling conflicting social and business reponsibilities

Module Six - Ethical Decisions

  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles

Module Seven - Whistle Blowing

  • Criteria and risk
  • The process
  • When you should "blow the whistle"

Module Eight - Managerial Ethics

  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior

Module Nine - Unethical Behavior

  • Recognise and identify
  • Preventing
  • Addressing
  • Interventions

Module Ten - Ethics in Business (Part 1)

  • Organisation basics
  • Addressing the needs
  • Ethical principles

Module Eleven - Ethics in Business (Part 2)

  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(3710)
Average rating 3.5 out of 5 stars
5 star
44%
4 star
31%
3 star
17%
2 star
6%
1 star
2%

17 July 2019 03:18:35 AM

Very helpful and informative

15 July 2019 10:13:07 PM

Good informative course

15 July 2019 12:01:14 AM

Great and informative course

14 July 2019 04:24:13 PM

Outstanding lessons on organization! Much needed.

11 July 2019 05:32:29 AM

Well structured and clearly written

2 July 2019 08:44:28 AM

A detailed and helpful course

29 June 2019 03:48:16 PM

Easy to follow and understand with clear language and case studies

28 June 2019 12:53:36 AM

Thanks for all the tips for organizational skills!

24 June 2019 07:36:25 AM

I enjoyed this course. It is very informative and helpful. Th only thing I would like to have seen is different examples of schedules (paper vs computer) and how to create them.

21 June 2019 04:18:30 AM

Very informative. Great tips for future

21 June 2019 02:00:26 AM

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20 June 2019 09:14:08 AM

this was very good and educating course. i really enjoyed the studying.

18 June 2019 04:46:57 PM

Very informative course

15 June 2019 10:17:02 AM

Very detailed, really enjoyed this course.

14 June 2019 11:27:10 AM

The course was esy to understand and had nice videos and the review questions helped a lot

13 June 2019 03:39:29 PM

Thank You

11 June 2019 06:17:31 PM

thank-you, enjoyed this course

11 June 2019 04:57:20 AM

Great information

8 June 2019 12:12:56 AM

Excellent course, I have learned a lot about coaching and mentoring. It is also good that you write tests.

7 June 2019 05:09:26 AM

This course gave me greater understanding of communication definitions and skills

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Course Summary

Course ID No.: 020RAM10CB
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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