Ultimate Negotiation Skills Online Bundle, 10 Certificate Courses

The Most Comprehensive Negotiation Skills Bundle

Ultimate Negotiation Skills Online Bundle, 10 Certificate Courses

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Get Negotiation Skills, Communication Strategies, Business Etiquette, Interpersonal Skills, Conflict Resolution, Business Writing, Business Acumen, Assertiveness and Self-Confidence, Critical Thinking and Contract Management in this Bundle

1. Negotiation Skills: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

2. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

3. Business Etiquette: Look and Sound Your Best in Any Situation

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)

Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

At the end of this Business Etiquette Online Short Course, you should be able to:

  • Identify what business etiquette is and why it’s important.
  • Network with confidence.
  • Present themselves professionally.
  • Understand the importance of dress codes and what they mean.
  • Understand how to use a business card effectively.
  • Remember names easily.
  • How to conduct themselves at a business lunch.
  • Understand basic guidelines regarding, grammar standards in all written communication.
  • Understand telephone etiquette.
  • Understand the benefits of international etiquette.

4. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

5. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

6. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.

This Business Writing Online Short Course will provide:

  • A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
  • An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.

Course Topics:

  • Spelling
  • Punctuation
  • Writing the Letter
  • Proposals Key Info

By the end of the Business Writing Online Short Course, you will be able to:

  • Understand the function/purpose of all of the above.
  • Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
  • Define proofreading and understand the techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • Notice (and correct) common spelling and grammar issues in business writing.
  • List guidelines in printing and publishing business writing

7. Business Acumen: Increase your Financial Literacy & Improve Business Sense

Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve business sense. 

Business Acumen will give you an advantage everyone wishes they had. The Business Acumen Online Short Course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

By the end of this Business Acumen Online Short Course, you will be able to:

  • Know how to see the big picture
  • Develop a risk management strategy
  • Know how to practice financial literacy
  • Develop critical thinking
  • Practive management acumen
  • Find key financial levers

8. Assertiveness and Self-Confidence: How To Be A High Achiever and Succeed in Life!

Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits in your professional and personal lives.

The Assertiveness and Self-Confidence course will give you an understanding of what assertiveness and self-confidence mean and how to develop those feelings in your day-to-day lives. These skills will encompass many aspects of your life and have a positive effect.

By the end of the Assertiveness and Self-Confidence Online Short Course, you will be able to:

  • Define assertiveness and self-confidence, and list the 4 styles of communication
  • Describe the types of negative thinking, and how one can overcome negative thoughts
  • Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
  • Utilise methodologies for understanding your worth - and the use of positive talk
  • List reasons why a pleasing appearance and body language are critical for creating a strong first impression
  • Practice sending positive communications phrased as "I-Messages"
  • Use the STAR model to make your case during a presentation challenge
  • Display rapport-building skills through assertive methods of expressing disagreement and consensus - building techniques
  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.

9. Critical Thinking: Analyze and Evaluate Information to Boost Your Performance

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Our Critical Thinking course will lead you to be a more rational and disciplined thinker. It will reduce bias which will provide a greater understanding of the environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.

By the end of this Critical Thinking Online Short Course, you will be able to:

  • Understand the components of critical thinking
  • Utilise non-linear thinking
  • Use logical thinking
  • Recognise what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities

10. Contract Management: Learn to understand ethical contract management

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic.  Contracts, however,  are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are  not, companies face financial loss, relationship harm, and damaged reputations.

With our “Contract Management” Course, you will discover the specifics of how contract management works and how to effectively source agents. 

By the end of this Contract Management Online Short Course, you will be able to:

  • Identify contract elements
  • Understand ethical contract management
  • Calculate value
  • Negotiate contracts
  • Create basic amendments

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Enhance your business skills with our carefully made entrepreneurship courses bundles and manage your business better.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Negotiation Skills 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Negotiation Skills

Module One - Getting Started

Module Two - Understanding Negotiation

  • Types of negotiations
  • The three phases
  • Skills for successful negotiation

Module Three - Getting Prepared

  • Establishing your WATNA and BATNA
  • Identifying your WAP
  • Identifying your ZOPA
  • Personal preparation

Module Four - Laying the Groundwork

  • Setting the time and place
  • Establishing common ground
  • Creating a negotiation framework
  • The negotiation process

Module Five - Phase One - Exchanging Information

  • Getting off on the right foot
  • What to share
  • What to keep to yourself

Module Six - Phase Two - Bargaining

  • What to expect
  • Techniques to try
  • How to break an impasse

Module Seven - About Mutual Gain

  • Three ways to see your options
  • About mutual gain
  • Creating a mutual gain solution
  • What do I want?
  • What do they want?
  • What do we want?

Module Eight - Phase Three - Closing

  • Reaching consensus
  • Building an agreement
  • Setting the terms of the agreement

Module Nine - Dealing with Difficult Issues

  • Being prepared for environmental tactics
  • Dealing with personal attacks
  • Controlling your emotions
  • Deciding when it's time to walk away

Module Ten - Negotiating Outside the Boardroom

  • Adapting the process for smaller negotiations
  • Negotiating via telephone
  • Negotiating via email

Module Eleven - Negotiating on Behalf of Someone Else

  • Choosing the negotiating team
  • Covering all the bases
  • Dealing with tough questions

Module Twelve - Wrapping Up

Course 2 - Certificate In Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 3 - Certificate In Business Etiquette

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Course 4 - Certificate In Interpersonal Skills

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 5 - Certificate In Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 6 - Certificate In Business Writing

PART ONE – THE BUILDING BLOCKS

Section One: Getting Started

  • a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
  • an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc. 

Section Two: Spelling and Grammar

  • Spelling
  • Grammar

Section Three: Language and tone

  • Clarity
  • Conciseness
  • Formality
  • Focus
  • Tone

Section Four: Sentences and Paragraphs

  • Parts of a Sentence
  • Sentence Length
  • Punctuation
  • Paragraphs

Section Five: Organization and Structure

  • Organisation Approach

Section Six: Tools and Techniques

  • The Reader
  • The Requirement
  • Write faster – effective writing
  • Templates
  • Proofreading
  • Review/Peer Review
  • The Appearance - Printing and Publishing

PART TWO – THE DOCUMENTS

Section Seven: Meeting Agendas

  • The Basic Structure

Section Eight: E-mails

  • Addressing your mails
  • Brevity
  • Formality
  • Attachments
  • Forwarding/replying

Section Nine: Business Letters

  • The Basic Structure
  • Writing the Letter

Section Ten: Proposals

  • The Basic Outline
  • Key information
  • Sequence
  • Choosing a Format
  • Proposal Structure and Content
  • Executive Summaries

Section Eleven: Reports

  • Report Structure and format

Section Twelve: Requests for Proposal

  • Requests for Proposals

Section Thirteen: Business Cases

  • Business Cases

Section Fourteen: General Documentation

  • General Documentation

Section Fifteen: Wrapping Up

Course 7 - Certificate In Business Acumen

Module One - Getting Started

Module Two - Seeing the Big Picture

  • Short and long term interactions
  • Recognize growth opportunities
  • Mindfulness of decisions
  • Everything is related

Module Three - KPI's (Key Performance Indicators)

  • Decisiveness
  • Flexible
  • Strong initiative
  • Being intuitive

Module Four - Risk Management Strategies

  • Continuous assessment
  • Internal and external factors
  • Making adjustments and corrections
  • Knowing when to pull the trigger or plug

Module Five - Recognizing Learning Events

  • Develop a sense of always learning
  • Evaluate past decisions
  • Problems are learning opportunities
  • Recognize your blind spots

Module Six - You Need to Know These Answers and More

  • What makes my company money?
  • What were sales last year?
  • What is our profit margin?
  • What were our costs?

Module Seven - Financial Literacy (Part 1)

  • Assets
  • Financial Ratios
  • Liabilities
  • Equity

Module Eight - Financial Literacy (Part 2)

  • Income statement
  • Balance sheet
  • Cash flow statement
  • Read, read and read

Module Nine - Business Acumen in Management

  • Talent management
  • Change management
  • Asset management
  • Organisational management

Module Ten - Critical Thinking in Business

  • Ask the right questions
  • Organise data
  • Evalute the information
  • Make the decision

Module Eleven - Key Financial Levers

  • Investing in people
  • Effective communication
  • Process improvement
  • Goal alignment

Module Twelve - Wrapping Up

Course 8 - Certificate In Assertiveness and Self-Confidence

Module One - Getting Started

Module Two - What does Self-Confidence mean to you?

  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four styles

Module Three - Obstacle to our Goals

  • Types of negative thinking
  • Personal Application

Module Four - Communication Skills

  • Listening and hearing; they aren't the same thing
  • Asking questions
  • Body language

Module Five - The Importance of Goal Setting

  • Why goal setting is important
  • Setting SMART goals

Module Six - Feeling the Part

  • Identifying your worth
  • Creating positive self-talk
  • Identifying and addressing strengths and weaknesses

Module Seven - Looking the Part

  • The importance of appearance
  • The role of body language
  • First impressions count

Module Eight - Sounding the Part

  • It's how you say it
  • Sounding confident
  • Using "I" messages

Module Nine - Powerful Presentations

  • What to do when you're on the spot
  • Using STAR to make your case

Module Ten - Coping Techniques

  • Building rapport
  • Expressing disagreement
  • Coming to consensus

Module Eleven - Dealing with Difficult Behavior

  • Dealing with difficult situations
  • Key tactics

Module Twelve - Wrapping Up

Course 9 - Certificate In Critical Thinking

Module One - Getting Started

Module Two - Components of Critical Thinking

  • Applying reason
  • Open Mindedness
  • Analysis
  • Logic

Module Three - Non-Linear Thinking

  • Step out of your comfort zone
  • Don't jump to conclusions
  • Expect and initiate change
  • Being ready to adapt

Module Four - Logical Thinking

  • Ask the right questions
  • Organise the data
  • Evaluate the information
  • Draw conclusions

Module Five - Critical Thinker (Part 1)

  • Active listening
  • Be curious
  • Be disciplined
  • Be humble

Module Six - Critical Thinking (Part 2)

  • Seeing the big picture
  • Objectivity
  • Using your emotions
  • Being self-aware

Module Seven - Evaluate the Information

  • Making assumptions
  • Watch out for the bias
  • Ask clarifying questions
  • SWOT analysis

Module Eight - Benefits of Critical Thinking

  • Being more persuasive
  • Better communication
  • Better problem solving
  • Increased emotional intelligence

Module Nine - Changing your Perspective

  • Limitations of your point of view
  • Considering others viewpoint
  • Influences on bias
  • When new information arrives

Module Ten - Problem Solving

  • Identify inconsistencies
  • Trust your instincts
  • Asking why?
  • Evaluate the solution(s)

Module Eleven - Putting it all Together

  • Retaining your new skills
  • Reflect and learn from mistakes
  • Always ask questions
  • Practicing critical thinking

Module Twelve - Wrapping Up

Course 10 - Certificate In Contract Management

Module One: Getting Started

  • Course Objectives

Module Two: Defining Contract Management 

  • What is Contract Management? 
  • Contract Types 
  • Contract Elements 
  • Risks of Poor Contract Management

Module Three: Legal and Ethical Contract Management

  • Contract Law I 
  • Contract Law II 
  • Defining Ethical Contract Management 
  • Ethical Breaches

Module Four: Contract Management Requests

  • Choosing Potential Bidders 
  • RFPs and Technology 
  • Calculating Value 
  • Making a Choice

Module Five: How to Create a Contract

  • Templates and Software 
  • Compliance 
  • Wording 
  • Risks of Noncompliance 

Module Six: Contract Negotiations

  • Be Prepared 
  • Prioritize Terms 
  • Remain Professional 
  • Execute the Contract 

Module Seven: Assess Performance

  • What Performance Can Be Assessed 
  • Creating Metrics 
  • Measuring Performance 
  • Improving Performance

Module Eight: Relationships

  • Qualities of Effective Relationships 
  • Relationship Pitfalls 
  • Building Trust 
  • Maintaining Relationships 

Module Nine: Amending Contracts

  • Redlines and Strikeouts 
  • Replacing Clauses 
  • Describing Amendments 
  • Amendment Status 

Module Ten: Conducting Audits

  • Why Audit? 
  • Plan 
  • Establishing Procedures 
  • Investigate and Report 

Module Eleven: Renewing Contracts

  • Involve Stakeholders 
  • Review 
  • Check for Accuracy and Changes 
  • Update or Cancel 

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
40%
4 star
31%
3 star
20%
2 star
6%
1 star
3%
(1700)
Average rating 3.5 out of 5 stars

12 October 2019 07:17:34 AM

I was pleased to begin this new journey of mine with this module on assertiveness and self confidence.
It has given me the step ladder and commitment to finish this certificate.
A great way to start

9 October 2019 03:23:23 PM

The course is very good.

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

3 October 2019 03:20:58 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

1 October 2019 10:41:33 PM

This course can serve as a very fundamental basis of business writing. By learning about the frame, I can better learn by myself in the future.

29 September 2019 09:15:54 PM

Great course!

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

22 September 2019 04:06:06 PM

The course is simple to understand and is full of useful information. Loved it!

17 September 2019 09:45:53 PM

Very Informative.

10 September 2019 08:00:35 PM

A great recap course for business writing!

8 September 2019 11:56:12 PM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

4 September 2019 10:15:25 AM

well done organization

3 September 2019 08:38:35 AM

thanks a bunch!

29 August 2019 01:04:44 PM

An informative and helpful course

29 August 2019 01:03:56 PM

An informative and helpful course

22 August 2019 05:36:18 PM

Course was great cant wait to finish more

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About this Course

Get Negotiation Skills, Communication Strategies, Business Etiquette, Interpersonal Skills, Conflict Resolution, Business Writing, Business Acumen, Assertiveness and Self-Confidence, Critical Thinking and Contract Management in this Bundle

1. Negotiation Skills: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

2. Communication Strategies: Build Better, Stronger, and More Fulfilling Relationships 

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

This course will help you understand the different methods of communication and how to make the most of each of them.

Course Topics:

  • Paraverbal Communication
  • Body Language
  • The four stages in the Appreciative Inquiry model are known as the 4-D cycle
  • Speaking Like a Star
  • Positive Signals

By the end of this Communication Strategies Online Course, you will be able to:

  • Understand what communication is
  • Understand the different ways communication takes place
  • Overcome communication blockages
  • Make the most of non-verbal and paraverbal communication
  • Understand and utilize the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Establish common ground with others

3. Business Etiquette: Look and Sound Your Best in Any Situation

Business etiquette is so much more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!)

Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. During this course we will look at many areas of business etiquette, including networking, meeting manners, dining decorum, international business etiquette and more.

At the end of this Business Etiquette Online Short Course, you should be able to:

  • Identify what business etiquette is and why it’s important.
  • Network with confidence.
  • Present themselves professionally.
  • Understand the importance of dress codes and what they mean.
  • Understand how to use a business card effectively.
  • Remember names easily.
  • How to conduct themselves at a business lunch.
  • Understand basic guidelines regarding, grammar standards in all written communication.
  • Understand telephone etiquette.
  • Understand the benefits of international etiquette.

4. Interpersonal Skills: Learn Powerful Communication Skills!

We've all met that dynamic, charismatic person that just have a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

By the end of this Interpersonal Skills Online Short Course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
  • Identifying ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
  • Understand how the use of facts and emotions can help bring people to your side
  • Identify ways of sharing one's opinions constructively
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
  • Learn tips in making an impact through powerful first impressions, situation assessment and being zealous without being offensive

5. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

6. Business Writing: Become an Expert at Writing Effective Emails, Letters, Reports and More

We all know that writing is one of the most important methods of business communication for most people, whether its e-mails, memos, proposals, or major reports. Lots of people struggle with the composition of these. Sometimes it's because they don't have to do it very often so, therefore, it doesn't flow as easily as they would like, sometimes because they are new to a role, or just because it's not their favorite thing.

This Business Writing Online Short Course will provide:

  • A quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) the things that we often miss especially when completing work under pressure; and
  • An overview of some the typical business documents, letters, reports, proposals that you may have to deal with, with tips on structure, style etc.

Course Topics:

  • Spelling
  • Punctuation
  • Writing the Letter
  • Proposals Key Info

By the end of the Business Writing Online Short Course, you will be able to:

  • Understand the function/purpose of all of the above.
  • Utilize the tips and techniques provided here to determine an appropriate structure to use for your business artifacts in different situations.
  • Define proofreading and understand the techniques in improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • Notice (and correct) common spelling and grammar issues in business writing.
  • List guidelines in printing and publishing business writing

7. Business Acumen: Increase your Financial Literacy & Improve Business Sense

Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve business sense. 

Business Acumen will give you an advantage everyone wishes they had. The Business Acumen Online Short Course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

By the end of this Business Acumen Online Short Course, you will be able to:

  • Know how to see the big picture
  • Develop a risk management strategy
  • Know how to practice financial literacy
  • Develop critical thinking
  • Practive management acumen
  • Find key financial levers

8. Assertiveness and Self-Confidence: How To Be A High Achiever and Succeed in Life!

Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits in your professional and personal lives.

The Assertiveness and Self-Confidence course will give you an understanding of what assertiveness and self-confidence mean and how to develop those feelings in your day-to-day lives. These skills will encompass many aspects of your life and have a positive effect.

By the end of the Assertiveness and Self-Confidence Online Short Course, you will be able to:

  • Define assertiveness and self-confidence, and list the 4 styles of communication
  • Describe the types of negative thinking, and how one can overcome negative thoughts
  • Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
  • Utilise methodologies for understanding your worth - and the use of positive talk
  • List reasons why a pleasing appearance and body language are critical for creating a strong first impression
  • Practice sending positive communications phrased as "I-Messages"
  • Use the STAR model to make your case during a presentation challenge
  • Display rapport-building skills through assertive methods of expressing disagreement and consensus - building techniques
  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.

9. Critical Thinking: Analyze and Evaluate Information to Boost Your Performance

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Our Critical Thinking course will lead you to be a more rational and disciplined thinker. It will reduce bias which will provide a greater understanding of the environment. This course will provide you with the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.

By the end of this Critical Thinking Online Short Course, you will be able to:

  • Understand the components of critical thinking
  • Utilise non-linear thinking
  • Use logical thinking
  • Recognise what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities

10. Contract Management: Learn to understand ethical contract management

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic.  Contracts, however,  are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are  not, companies face financial loss, relationship harm, and damaged reputations.

With our “Contract Management” Course, you will discover the specifics of how contract management works and how to effectively source agents. 

By the end of this Contract Management Online Short Course, you will be able to:

  • Identify contract elements
  • Understand ethical contract management
  • Calculate value
  • Negotiate contracts
  • Create basic amendments

Receive Lifetime Access to Course Materials, so you can review at any time.

Enhance your business skills with our carefully made entrepreneurship courses bundles and manage your business better.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Ultimate Negotiation Skills 10 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate In Negotiation Skills

Module One - Getting Started

Module Two - Understanding Negotiation

  • Types of negotiations
  • The three phases
  • Skills for successful negotiation

Module Three - Getting Prepared

  • Establishing your WATNA and BATNA
  • Identifying your WAP
  • Identifying your ZOPA
  • Personal preparation

Module Four - Laying the Groundwork

  • Setting the time and place
  • Establishing common ground
  • Creating a negotiation framework
  • The negotiation process

Module Five - Phase One - Exchanging Information

  • Getting off on the right foot
  • What to share
  • What to keep to yourself

Module Six - Phase Two - Bargaining

  • What to expect
  • Techniques to try
  • How to break an impasse

Module Seven - About Mutual Gain

  • Three ways to see your options
  • About mutual gain
  • Creating a mutual gain solution
  • What do I want?
  • What do they want?
  • What do we want?

Module Eight - Phase Three - Closing

  • Reaching consensus
  • Building an agreement
  • Setting the terms of the agreement

Module Nine - Dealing with Difficult Issues

  • Being prepared for environmental tactics
  • Dealing with personal attacks
  • Controlling your emotions
  • Deciding when it's time to walk away

Module Ten - Negotiating Outside the Boardroom

  • Adapting the process for smaller negotiations
  • Negotiating via telephone
  • Negotiating via email

Module Eleven - Negotiating on Behalf of Someone Else

  • Choosing the negotiating team
  • Covering all the bases
  • Dealing with tough questions

Module Twelve - Wrapping Up

Course 2 - Certificate In Communication Strategies

Section One: Getting Started

Section Two: The Big Picture

  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?

Section Three: Barriers to Communication

  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers

Section Four: Paraverbal Communication Skills

  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera

Section Five: Non-Verbal Communication

  • Your Body Speaks its own Language

Section Six: Speak Like a STAR
Using STAR

  • Situation
  • Task
  • Action
  • Response

Section Seven: Listening Skills

  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others

Section Eight: Asking Good Questions

  • Asking Open Questions
  • Probing Questions

Section Nine: Appreciative Inquiry

  • The Four Stages
  • The Purpose of Appreciative Inquiry

Section Ten: The Art of Conversation Using SPEAC

  • Suppose
  • Prepare
  • Enquire
  • Ascertain
  • Change

Section Eleven: Advanced Communication Skills

  • Precipitating Factors
  • Common Ground

Section Twelve: Wrapping up

Course 3 - Certificate In Business Etiquette

Section One: Getting Started

  • Objectives

Section Two: What is Business Etiquette

  • Defining Etiquette
  • Why Bother with Business Etiquette

Section Three: Networking

  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?

Section Four: What to Wear

  • Is a Dress Code Optional?
  • 10 tips for that perfect look

Section Five: Introductions Over, What Next?

  • The bone crusher and the dead fish
  • Conversation Etiquette
  • Stages of Conversation

Section Six: The Business Lunch

  • Which Fork First?
  • Eating with Etiquette

Section Seven: Restaurant Etiquette

  • Ordering Correctly
  • Alcohol
  • Paying the Bill and Tipping

Section Eight: Email Etiquette and Netiquette

  • Understanding Netiquette
  • Email Etiquette: The Do’s and Don’ts of Email
  • Grammar

Section Nine: Telephone Etiquette

  • 10 Tips for Telephone Etiquette
  • Leaving Voicemail
  • Mobile Manners

Section Ten: The Written Letter

  • Saying Thank You with Style
  • Letters the Basic Structure
  • Writing the Letter

Section Eleven: International Etiquette

  • Some Basic Rules
  • Business Card Etiquette
  • Personal Space
  • Gifts
  • Communication

Section Twelve: Wrapping Up

Course 4 - Certificate In Interpersonal Skills

Module One - Getting Started

Module Two - Verbal Communication Skills

  • Listening and hearing: they aren't the same thing
  • Asking questions
  • Communicating with power

Module Three - Non-Verbal Communication Skills

  • Body language
  • The signals you sent to others
  • It's not what you say, it's how you say it

Module Four - Making Small Talk and Moving Beyond

  • Starting a conversation
  • The four levels of conversation

Module Five - Moving the Conversation Along

  • Asking for examples
  • Using repetition
  • Using summary questions
  • Asking for clarity and completeness

Module Six - Remembering Names

  • Creating a powerful introduction
  • Using Mnemonics
  • Uh-oh... I've forgotten your name

Module Seven - Influencing Skills

  • Seeing the other side
  • Building a bridge
  • Giving in without giving up

Module Eight - Bringing People to Your Side

  • A dash of emotion
  • Plenty of facts
  • Bringing it all together

Module Nine - Sharing your Opinion

  • Using I-messages
  • Disagreeing constructively
  • Building consensus

Module Ten - Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing

Module Eleven - Making an Impact

  • Creating a powerful first impression
  • Assessing a situation
  • Being zealous without being offensive

Module Twelve - Wrapping Up

Course 5 - Certificate In Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 6 - Certificate In Business Writing

PART ONE – THE BUILDING BLOCKS

Section One: Getting Started

  • a quick refresher on basic writing concepts (such as spelling, grammar, and punctuation) – the things that we often miss especially when completing work under pressure; and
  • an overview of some the typical business documents – letters, reports, proposals – that you may have to deal with, with tips on structure, style etc. 

Section Two: Spelling and Grammar

  • Spelling
  • Grammar

Section Three: Language and tone

  • Clarity
  • Conciseness
  • Formality
  • Focus
  • Tone

Section Four: Sentences and Paragraphs

  • Parts of a Sentence
  • Sentence Length
  • Punctuation
  • Paragraphs

Section Five: Organization and Structure

  • Organisation Approach

Section Six: Tools and Techniques

  • The Reader
  • The Requirement
  • Write faster – effective writing
  • Templates
  • Proofreading
  • Review/Peer Review
  • The Appearance - Printing and Publishing

PART TWO – THE DOCUMENTS

Section Seven: Meeting Agendas

  • The Basic Structure

Section Eight: E-mails

  • Addressing your mails
  • Brevity
  • Formality
  • Attachments
  • Forwarding/replying

Section Nine: Business Letters

  • The Basic Structure
  • Writing the Letter

Section Ten: Proposals

  • The Basic Outline
  • Key information
  • Sequence
  • Choosing a Format
  • Proposal Structure and Content
  • Executive Summaries

Section Eleven: Reports

  • Report Structure and format

Section Twelve: Requests for Proposal

  • Requests for Proposals

Section Thirteen: Business Cases

  • Business Cases

Section Fourteen: General Documentation

  • General Documentation

Section Fifteen: Wrapping Up

Course 7 - Certificate In Business Acumen

Module One - Getting Started

Module Two - Seeing the Big Picture

  • Short and long term interactions
  • Recognize growth opportunities
  • Mindfulness of decisions
  • Everything is related

Module Three - KPI's (Key Performance Indicators)

  • Decisiveness
  • Flexible
  • Strong initiative
  • Being intuitive

Module Four - Risk Management Strategies

  • Continuous assessment
  • Internal and external factors
  • Making adjustments and corrections
  • Knowing when to pull the trigger or plug

Module Five - Recognizing Learning Events

  • Develop a sense of always learning
  • Evaluate past decisions
  • Problems are learning opportunities
  • Recognize your blind spots

Module Six - You Need to Know These Answers and More

  • What makes my company money?
  • What were sales last year?
  • What is our profit margin?
  • What were our costs?

Module Seven - Financial Literacy (Part 1)

  • Assets
  • Financial Ratios
  • Liabilities
  • Equity

Module Eight - Financial Literacy (Part 2)

  • Income statement
  • Balance sheet
  • Cash flow statement
  • Read, read and read

Module Nine - Business Acumen in Management

  • Talent management
  • Change management
  • Asset management
  • Organisational management

Module Ten - Critical Thinking in Business

  • Ask the right questions
  • Organise data
  • Evalute the information
  • Make the decision

Module Eleven - Key Financial Levers

  • Investing in people
  • Effective communication
  • Process improvement
  • Goal alignment

Module Twelve - Wrapping Up

Course 8 - Certificate In Assertiveness and Self-Confidence

Module One - Getting Started

Module Two - What does Self-Confidence mean to you?

  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four styles

Module Three - Obstacle to our Goals

  • Types of negative thinking
  • Personal Application

Module Four - Communication Skills

  • Listening and hearing; they aren't the same thing
  • Asking questions
  • Body language

Module Five - The Importance of Goal Setting

  • Why goal setting is important
  • Setting SMART goals

Module Six - Feeling the Part

  • Identifying your worth
  • Creating positive self-talk
  • Identifying and addressing strengths and weaknesses

Module Seven - Looking the Part

  • The importance of appearance
  • The role of body language
  • First impressions count

Module Eight - Sounding the Part

  • It's how you say it
  • Sounding confident
  • Using "I" messages

Module Nine - Powerful Presentations

  • What to do when you're on the spot
  • Using STAR to make your case

Module Ten - Coping Techniques

  • Building rapport
  • Expressing disagreement
  • Coming to consensus

Module Eleven - Dealing with Difficult Behavior

  • Dealing with difficult situations
  • Key tactics

Module Twelve - Wrapping Up

Course 9 - Certificate In Critical Thinking

Module One - Getting Started

Module Two - Components of Critical Thinking

  • Applying reason
  • Open Mindedness
  • Analysis
  • Logic

Module Three - Non-Linear Thinking

  • Step out of your comfort zone
  • Don't jump to conclusions
  • Expect and initiate change
  • Being ready to adapt

Module Four - Logical Thinking

  • Ask the right questions
  • Organise the data
  • Evaluate the information
  • Draw conclusions

Module Five - Critical Thinker (Part 1)

  • Active listening
  • Be curious
  • Be disciplined
  • Be humble

Module Six - Critical Thinking (Part 2)

  • Seeing the big picture
  • Objectivity
  • Using your emotions
  • Being self-aware

Module Seven - Evaluate the Information

  • Making assumptions
  • Watch out for the bias
  • Ask clarifying questions
  • SWOT analysis

Module Eight - Benefits of Critical Thinking

  • Being more persuasive
  • Better communication
  • Better problem solving
  • Increased emotional intelligence

Module Nine - Changing your Perspective

  • Limitations of your point of view
  • Considering others viewpoint
  • Influences on bias
  • When new information arrives

Module Ten - Problem Solving

  • Identify inconsistencies
  • Trust your instincts
  • Asking why?
  • Evaluate the solution(s)

Module Eleven - Putting it all Together

  • Retaining your new skills
  • Reflect and learn from mistakes
  • Always ask questions
  • Practicing critical thinking

Module Twelve - Wrapping Up

Course 10 - Certificate In Contract Management

Module One: Getting Started

  • Course Objectives

Module Two: Defining Contract Management 

  • What is Contract Management? 
  • Contract Types 
  • Contract Elements 
  • Risks of Poor Contract Management

Module Three: Legal and Ethical Contract Management

  • Contract Law I 
  • Contract Law II 
  • Defining Ethical Contract Management 
  • Ethical Breaches

Module Four: Contract Management Requests

  • Choosing Potential Bidders 
  • RFPs and Technology 
  • Calculating Value 
  • Making a Choice

Module Five: How to Create a Contract

  • Templates and Software 
  • Compliance 
  • Wording 
  • Risks of Noncompliance 

Module Six: Contract Negotiations

  • Be Prepared 
  • Prioritize Terms 
  • Remain Professional 
  • Execute the Contract 

Module Seven: Assess Performance

  • What Performance Can Be Assessed 
  • Creating Metrics 
  • Measuring Performance 
  • Improving Performance

Module Eight: Relationships

  • Qualities of Effective Relationships 
  • Relationship Pitfalls 
  • Building Trust 
  • Maintaining Relationships 

Module Nine: Amending Contracts

  • Redlines and Strikeouts 
  • Replacing Clauses 
  • Describing Amendments 
  • Amendment Status 

Module Ten: Conducting Audits

  • Why Audit? 
  • Plan 
  • Establishing Procedures 
  • Investigate and Report 

Module Eleven: Renewing Contracts

  • Involve Stakeholders 
  • Review 
  • Check for Accuracy and Changes 
  • Update or Cancel 

Module Twelve: Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(1700)
Average rating 3.5 out of 5 stars
5 star
40%
4 star
31%
3 star
20%
2 star
6%
1 star
3%

12 October 2019 07:17:34 AM

I was pleased to begin this new journey of mine with this module on assertiveness and self confidence.
It has given me the step ladder and commitment to finish this certificate.
A great way to start

9 October 2019 03:23:23 PM

The course is very good.

7 October 2019 05:41:31 PM

7 October 2019 05:29:11 PM

3 October 2019 03:20:58 PM

awesome

3 October 2019 12:12:40 PM

great

2 October 2019 12:37:34 PM

great work

1 October 2019 10:41:33 PM

This course can serve as a very fundamental basis of business writing. By learning about the frame, I can better learn by myself in the future.

29 September 2019 09:15:54 PM

Great course!

24 September 2019 10:18:53 AM

THIS CLASS HAS MANY GOOD CONFLICT RESOLUTION IDEAS

22 September 2019 04:06:06 PM

The course is simple to understand and is full of useful information. Loved it!

17 September 2019 09:45:53 PM

Very Informative.

10 September 2019 08:00:35 PM

A great recap course for business writing!

8 September 2019 11:56:12 PM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

4 September 2019 10:15:25 AM

well done organization

3 September 2019 08:38:35 AM

thanks a bunch!

29 August 2019 01:04:44 PM

An informative and helpful course

29 August 2019 01:03:56 PM

An informative and helpful course

22 August 2019 05:36:18 PM

Course was great cant wait to finish more

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Delivery Method Online
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Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020NS10CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 60-80 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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