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The Power of Communication in Sales Training Online Bundle, 5 Certificate Courses

Learn How to Create Strong Client Relationship

Get Building Relationships for Success in Sales, Marketing and Sales, Conflict Resolution - Dealing With Difficult People, Body Language: Reading Body Language as a Sales Tool, and Selling Smarter in this Bundle

1. Building Relationships for Success in Sales: Learn How to Create Strong Client Relationship 

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

This Building Relationships for Success in Sales course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

2. Marketing and Sales: Improve Your Sales And Your Company

A small marketing budget doesn’t mean you can’t meet your goals and business objectives. This course will share some creative marketing tactics that will work for any budget.

In this course, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.

3. Conflict Resolution - Dealing With Difficult People: Learn the Basics of Conflict Resolution 

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

In this Conflict Resolution: Dealing With Difficult People course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. You’ll also learn a practical three-step model that will help you resolve conflict in a positive manner.

4. Body Language: Reading Body Language as a Sales Tool: Learn How To Interpret Personal Space

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. This course can help you make sure your body language is sending the right message.

In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. You’ll also learn how to send the right message with body language, dress, and personal interactions.

5. Selling Smarter: Explore Ways To Increase Your Average Sale

The sales industry keeps evolving, and that means you need to keep growing too! Today’s successful salespeople focus on personal efficiency, delivering more to existing customers, and customer-focused selling. You can learn these skills with this course.

In this course, you will learn why consultative and customer-focused selling are so important. You’ll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates (IAOTS Accredited)

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Power of Communication in Sales Training Bundle, 5 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Building Relationships for Success in Sales Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie's Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don't Criticize Others
  • Avoid Criticizing
  • What's in it for Me?
  • Comparing the Stories
  • Carnegie's Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

Course 2 - Certificate in Marketing and Sales Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: Pre-Assignment Review

  • Pre-Assignment Review

 Session 3: Defining Marketing

  • What is Marketing? What is Sales?
  • The Best Marketing
  • Glossary of Terms

 Session 4: Recognizing Trends

  • Trends and Fads
  • Making Connections

 Session 5: Doing Market Research

  • Why Research is Important
  • The Ten Questions
  • The Cyclical Nature of Business
  • Primary Research
  • Primary Research, Part Two
  • Secondary Research

 Session 6: Strategies for Success

  • Top Ten Strategies for Success
  • Identifying the Strategies
  • Strategy Descriptions
  • Analyzing the Strategies
  • Identifying Opportunities (Part One)
  • Identifying Opportunities (Part Two)

 Session 7: Mission Statements

  • The Personal Touch
  • Mission Statement
  • Sample Mission Statements
  • A Personal Mission Statement

 Session 8: Brochures

  • Making Connections

 Session 9: Trade Shows

  • Why Attend a Trade Show?
  • Preparing for a Trade Show

 Session 10: Developing a Marketing Plan

  • The Ps of Marketing
  • Bringing it All Together
  • Bringing it All Together, Part Two
  • SWOT Analysis
  • Sample SWOT
  • A Simple Marketing Plan for Small Budgets
  • The Big Marketing Budget

 Session 12: Increasing Business

  • The Basic Formulas
  • Making Connections

 Session 14: Saying No to New Business

  • Saying No to New Business
  • Making Connections

 Session 13: Advertising Myths

  • Advertising Myths
  • Creating Desire

 Session 14: Networking Tips

  • The Right Approach
  • Getting to the Decision Makers
  • Networking Tips to Consider
  • Making Connections

 Session 15: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Conflict Resolution - Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What's Missing?
  • Peeling to the Core
  • The Three F's
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People's Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don't Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 - Research
  • Planning: Step 2 - Presentation
  • Planning: Step 3 - Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don't People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Body Language: Reading Body Language as a Sales Tool Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: Body Language

  • Making the Grade
  • Looking into Ourselves

 Session 3: Give Me Some Space!

  • Space Issues

 Session 4: What’s Your Face Saying?

  • Smiles Say It All
  • Head Games
  • Micro Expressions
  • Tips to Try
  • The Eyes Have It
  • The Eyesbrows Have It Too

 Session 5: What’s Your Body Saying?

  • Speaking with Your Hands
  • The Truth Plane
  • Tip
  • Getting a Leg Up
  • Tools of the Trade

 Session 6: Pre-Assignment Review

  • Review
  • Who Looks Really Engaged?
  • Who Looks Tired?
  • Who Looks Rushed?
  • Who Looks Neutral?
  • Putting it Together

 Session 7: Mirroring and Leading

  • Creating Relationships
  • Introduction
  • Matching and Mirroring
  • Pacing
  • Scenario One
  • Scenario Two
  • Leading

 Session 8: Monitoring Your Posture

  • Looking at Your Posture
  • Working on Your Posture

 Session 9: Dressing Up

  • What Should I Wear?
  • Shoes
  • Sleeve Length
  • Observe
  • Buttons
  • Ironing

 Session 10: Shaking Hands

  • Introduction
  • Degree of Firmness
  • Dryness of Hand
  • Depth of Grip
  • Duration of Grip
  • Eye Contact
  • Notes

 Session 11: How Are You Doing?

  • Making Connections
  • Scenario B
  • Scenario C
  • Scenario D

 Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Selling Smarter Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment: Questions 1 to 3
  •     Pre-Assignment: Questions 4 to 6

Session 2: Selling Skills

  •     Essential Skills
  •     Identifying the Skills for Success
  •     Consultative Selling
  •     Customer Focused Selling
  •     Focusing on the Customer

Session 3: The Sales Cycle

  •     The Sales Cycle
  •     Initiate
  •     Initiating the Sales Cycle
  •     Cold Calling
  •     Finding Clients
  •     Reverse Networking
  •     Using Reverse Networking
  •     Build
  •     Building Relationships
  •     Manage
  •     Optimize
  •     Finding Comfort

Session 4: Framing Success

  •     The Power of Your Mind
  •     Exploring Your Mind
  •     Optimism
  •     Professionalism
  •     Being Professional

Session 5: Setting Goals with SPIRIT!

  •     Setting Good Goals
  •     Creating SPIRIT Goals

Session 6: The Path to Efficiency

  •     The Path to Efficiency
  •     How You Manage Time
  •     Strategies for Staying Organized
  •     Using the Time Management Strategies

Session 7: Customer Service

  •     Customer Service
  •     Reasons for Buying
  •     Client Wants and Needs
  •     Wants and Needs
  •     Client Requests and Impressions
  •     Improving Your Customer Service

Session 8: Selling More

  •     Enhancing Your Sales: Up-Selling
  •     Enhancing Your Sales: Cross-Selling
  •     Enhancing Your Sales: Value-Added Selling
  •     Our Values
  •     Perceived Value
  •     Facts and Myths
  •     Phases of the Value-Added Sale
  •     Adding Value

Session 9: Ten Major Mistakes

  •     Ten Mistakes
  •     Ten Solutions – Mistakes 1 and 2
  •     Ten Solutions – Mistakes 3 and 4
  •     Ten Solutions – Mistakes 5 and 6
  •     Ten Solutions – Mistakes 7 and 8
  •     Ten Solutions – Mistakes 9 and 10
  •     Our Solutions

Session 10: Finding New Clients

  •     Finding New Clients
  •     Looking for Clients
  •     Networking
  •     Roadblocks and Remedies
  •     Our Roadblocks and Remedies
  •     Successful Networking

Session 11: Selling Price

  •     Selling Price
  •     Selling Price Pros and Cons
  •     Using the Pros and Cons
  •     How Should You Approach Your Customers?

Session 12: Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
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1 star
Average rating 3.5 out of 5 stars

12 May 2019 06:36:32 PM

great cause,easy steps to follow and very informative

7 May 2019 03:11:10 AM

I learned a lot from this course.

21 April 2019 02:11:34 AM

I found this course Amazingly useful

21 April 2019 01:59:36 AM

I found the courses very useful as it proffer solution to the common challenges of everyday lives, not just in the work place but also in marriage, families, friends etc. As a matter of fact where there is a need for more than one person to live, work or co exist, conflict resolution will a viable tool need to see more productivity in every area of life.

31 January 2019 07:37:23 PM

A fantastic & very easy to follow course. I feel well prepared to handle any situation of conflict

7 January 2019 03:35:12 PM


3 January 2019 12:06:21 AM


9 December 2018 04:25:09 PM

very easy to follow although i was new to sales and marketing

8 December 2018 05:36:32 AM

Thoroughly enjoyed the course, it was very informative and will help me in my new role as a team leader in an early childhood education centre. It will also help me in my everyday personal life.

24 October 2018 11:50:07 AM

This was a very helpful module that help me to understand conflict both professionally and socially.

22 September 2018 01:44:57 AM

Good choice of course for the feedback

21 September 2018 01:43:54 PM

Very interesting, gives you some handy tools to deal with conflict resolution.

15 September 2018 10:53:40 AM


1 September 2018 01:18:12 PM

easy to understand and follow the information :)

22 August 2018 11:28:50 PM

This was very helpful for me.

30 July 2018 01:47:43 PM

I found this course to be very informative and useful.

26 July 2018 03:15:09 AM

I really enjoyed this course. I have a lot more insight on marketing my business.

29 June 2018 06:48:37 PM


29 June 2018 06:23:39 AM

very straight forward course

10 May 2018 06:19:02 PM


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Course Summary

Course ID No.: 002TPCSTBVS
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours
Assessments: Yes
Qualification: Certificate