The Minute Taker's Online Bundle, 5 Certificate Courses

Learn How To Take Minutes Correctly And Efficiently


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US$429

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Get The Minute Taker's, Active Listening, Advanced Writing Skills, Communication Strategies and Getting Stuff Done in this Bundle

1. The Minute Taker's: Learn How To Take Minutes Correctly And Efficiently

One of the most important ingredients for a successful meeting is accurate minutes. This will show you how to take minutes correctly and efficiently.

You’ll begin this course by learning what a minute-taker does and what skills they should have. Then, you’ll learn about different styles of minutes, what to record, how to prepare minutes, and how to keep a minute book.

At the end of this course, you will be able to:

  • Recognize the importance of minute-taking.
  • Develop key minute-taking skills, including listening skills, critical thinking, and organization.
  • Be able to resolve many of the complaints that affect minute-takers.
  • Be able to write minutes that are suitable for formal meetings, semiformal meetings, and action minutes.
  • Be an efficient minute-taker in any type of meeting.
  • Be able to prepare and maintain a minute book.

2. Active Listening: Learn the Basics of Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.

In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.

After you complete this Active Listening course, you will be able to:

  • Define active listening and its key components.
  • Identify ways to become a better listener.
  • Use body language to reflect a positive listening attitude.
  • Understand the difference between sympathy and empathy, and when each is appropriate.
  • Create a listening mindset using framing, positive intent, and focus.
  • Be genuine in your communications.
  • Understand the communication process.
  • Ask questions, probe for information, and use paraphrasing techniques.
  • Build relationships to create an authentic communication experience.
  • Identify common listening problems and solutions.

3. Advanced Writing Skills: Enhance Your Business Writing Skills

This course is designed for good writers who are ready to learn the nuances of letters, business cases, proposals, and reports. Therefore, we recommend that you complete “Business Writing That Works” before beginning this course.

In this course, you will learn how to write specific kinds of documents, including letters, business cases, reports, and proposals. You will also review some fundamental writing rules, such as the four C’s of writing and paragraph construction.

At the end of this course, you will be able to:

  • Make your writing clear, complete, concise, and correct.
  • Improve sentence construction and paragraph development.
  • Deal with specific business requests.
  • Create effective business cases, proposals, and reports.
  • Thoroughly document sources that you use in your writing.

4. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

At the end of this Communication Strategies course, you will be able to:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

5. Getting Stuff Done - Personal Development Boot Camp: Explore What Personal Efficiency Is All About

Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.

To start this course, you’ll explore what personal efficiency is all about, as well as useful attitudes and skills that you might want to develop. Then, you’ll outline your vision statement, dreams, and goals. Next, you’ll learn about the 80/20 system, what characteristics your organizational system should have, how to design a functional workspace, and techniques for organizing your daily to-do items. You’ll also learn how to set up and maintain information management systems (both physical and virtual), prioritize tasks, create routines, and tackle procrastination. Finally, you’ll learn how to get organized at home.

After you complete this Getting Stuff Done: Personal Development Boot Camp course, you will be able to:

  • Identify what personal efficiency is, what skill sets can improve your personal productivity, and what attitudes we should cultivate.
  • Explain why multi-tasking is a myth.
  • Describe what role long-term goals play in short-term efficiency.
  • Share a personal vision and develop dreams and goals from it.
  • Apply the 80/20 rule and learn how it should affect planning.
  • Identify the characteristics of a good organizational system.
  • Develop a plan for an efficient workspace, including a customized information center and a filing system.
  • Apply a system that will allow you to process any type of information that crosses your desk, including e-mail, electronic files, paper files, voice mail, text messages, and drop-in visitors..
  • Use the Eisenhower principle to prioritize work.
  • Say no.
  • Use routines to simplify your life.
  • Understand why you procrastinate and develop methods for tackling tasks.
  • Apply ideas and tools to make your household more productive and efficient.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Minute Taker's Workshop 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in The Minute Taker's Workshop Online Course

Course Overview

  •     Session 1: Learning Objectives
  •     Pre-Assignment

Session 2: The Role of a Minute-Taker

  •     What is a Minute-Taker?
  •     Other Names for the Minute-Taker
  •     The Purpose of Minutes
  •     Making Connections
  •     Common Problems
  •     Useful Solutions

Session 3: The Skills of a Minute-Taker

  •     Key Skills
  •     Listening Skills
  •     Listening for Answers
  •     Reading Cues
  •     Demonstration Cues
  •     Tips for Becoming a Better Listener
  •     About Critical Thinking
  •     Examples of Critical Thinking
  •     Organization Skills

Session 4: Meeting Agreements

  •     Meeting Agreements Forms
  •     The Chair
  •     The Minute-Taker
  •     The Meeting Participant

Session 5: Minute Styles

  •     Choosing a Style
  •     Informal Minutes
  •     Action Minutes
  •     Action Notes Example
  •     Action Minutes Example
  •     Formal Minutes
  •     Formal Minutes Sample

Session 6: What Do I Record?

  •     Recording Motions and Resolutions
  •     Sample Motions
  •     Series of Motions
  •     Series of Motions
  •     Resolutions
  •     Sample Resolution
  •     What to Record
  •     Note-Taking Guidelines

Session 7: Techniques for Preparing Minutes

  •     Top Techniques
  •     Before the Meeting
  •     During the Meeting
  •     After the Meeting
  •     Writing Minutes
  •     Style Considerations
  •     Margins and Spacing
  •     Preparing Minutes
  •     Editing Minutes
  •     Proofreading: Part One
  •     Proofreading: Part Two
  •     Pre-Assignment Review

Session 8: Taking Minutes in an Interactive Meeting

  •     Taking Minutes in Interactive Meetings
  •     The Role of the Facilitator
  •     A Recorder's Role

Session 9: The Minute Book

  •     The Minute Book, Part One
  •     The Minute Book, Part Two

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Active Listening Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Active Listening

  • What is Active Listening?
  • Responding to Feelings
  • Reading Cues
  • Demonstrating Listening
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

 Session 3: Body Language Basics

  • Silent Messages
  • Making Connections

 Session 4: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Demonstrating Empathy
  • Creating the Right Mindset
  • Reframing the Situation
  • Establishing Positive Intent
  • Maintaining Focus
  • Being Genuine
  • Considering Your Purpose
  • Making Connections
  • Constructing Your Response

 Session 5: Encouraging Conversation

  • What Is Said and What Is Heard
  • The Ladder of Inference, Part One
  • The Ladder of Inference, Part Two
  • The Ladder of Inference, Part Three
  • The Ladder of Inference, Part Four
  • Reflection: Using Your Own Experiences as a Resource
  • Asking Questions, Part One
  • Asking Questions, Part Two
  • Probing Techniques, Part One
  • Probing Techniques, Part Two
  • Paraphrasing Techniques
  • Echoing Techniques

 Session 6: Building Relationships

  • Building Common Ground
  • Finding Common Ground
  • Using Humor
  • NLP Tips and Tricks
  • Associated or Dissociated
  • Towards or Away From
  • Match/Mismatch

 Session 7: Getting Over Listening Roadblocks

  • Problems and Solutions
  • Making Connections

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Advanced Writing Skills Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: The Four Cs of Writing

  • Writing Clearly
  • Familiar Words
  • Precise Words
  • Concrete Nouns
  • Using Jargon
  • Jargon
  • Writing Concisely
  • Being Concise
  • Our Concise Responses
  • Complete Writing
  • Writing Correctly
  • Selecting Your Sources
  • Style
  • Being Stylish
  • Facts
  • Being Factual
  • Facts About the Internet
  • Choosing Your Sources
  • Selecting Our Sources - Responses

 Session 3: Writing Mechanics

  • Emphasis
  • Adding Emphasis
  • Sentence Unity
  • Sentence Structure
  • Paragraph Size
  • Proper Paragraphs
  • Our Arranged Paragraphs
  • More on Paragraphs - Unity
  • More on Paragraphs - Coherence
  • More on Paragraphs - Emphasis
  • Rhythm
  • Voice
  • Are You Being Active or Passive?
  • Changing the Emphasis

 Session 4: Dealing with Specific Requests

  • Types of Letters
  • Information Requests
  • Letters of Recommendation
  • Letters Refusing Requests
  • Letters of Persuasion
  • Recommendation
  • Saying No
  • Persuading
  • Responding

 Session 5: Preparing Business Documents

  • Defining Business Cases
  • Business Cases
  • Setting Up Your Business Case
  • Requests for Proposals
  • Writing Reports
  • Writing Formal Reports
  • Documentation
  • Direct Quotes
  • Citing Sources
  • Being Consistent

 Session 6: Editing Techniques

  • Pre-Assignment Review

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Getting Stuff Done - Personal Development Boot Camp Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Purpose
  • Pre-Assignment: Steps
  • Pre-Assignment: Images

 Session 2: Understanding Personal Efficiency

  • Defining Personal Efficiency
  • In the Groove
  • A Holistic Approach
  • Time Management vs. Personal Productivity

 Session 3: Developing the Right Attitude

  • Useful Skill Sets
  • Useful Attitudes
  • Why Multi-Tasking is a Myth

 Session 4: Laying the Foundation

  • Creating a Personal Vision Statement
  • Step One: Identifying Your Values
  • Bringing It All Together
  • Step Three: Put it all Together
  • Making Connections
  • Identifying Dreams and Setting Goals
  • Getting Some Ideas
  • SPIRIT
  • Putting it All Together

 Session 5: The Building Blocks of a Good Organizational System

  • Pareto's Principle
  • Characteristics of a Good Organizational System
  • Building a Customizable System

 Session 6: Creating the Right Environment

  • Garbage Out!
  • Step Two: Make an Action Plan
  • Step Three: Get Started, Part One
  • Step Three: Get Started, Part Two
  • Step Four: Finish the Task
  • Laying Out Your Workspace, Part One
  • Laying Out Your Workspace, Part Two
  • Re-Designing Your Workspace
  • Setting up a Daily System
  • Priority Tray
  • The Incubator
  • Sample Incubator
  • Using the Incubator
  • Using the Incubator Each Day
  • Setting up a Filing System
  • Four File Types
  • Filing Tips
  • Putting Everything Back Together
  • Putting it in Action, Part 1

 Session 7: Setting up your Virtual Environment

  • Organizing Electronic Files
  • Tips and Tricks
  • Making Your E-Mail Program Work for You
  • Commit to Your E-mail Program
  • Take Some Training
  • Set Up Folders
  • Schedule Backups and Archives
  • Automate What You Can
  • Use Time-Saving Tools
  • Exploring Applications
  • Top Applications

 Session 8: Setting up Your Information Management Center

  • Key Components of a System, Part 1
  • Key Components of a System, Part 2
  • Case Study: Sarah the Salesperson
  • Case Study: Walter the Writer
  • Case Study: Edna the Executive Assistant
  • Making Connections
  • Lessons Learned, Part 1
  • Lessons Learned Part 2

 Session 9: Managing Information in Six Easy Steps

  • GOPHER It!
  • Processing E-Mail Messages
  • Digging Donald out of the Hole
  • Problem One
  • Problem Two
  • Problem Three

 Session 10: Prioritizing Your Tasks

  • The Urgent-Important Matrix
  • Matrix Overview
  • Quadrant 1: Urgent and Important
  • Quadrant 2: Important but Not Urgent
  • Quadrant 3: Urgent but Not Important
  • Quadrant 4: Not Urgent and Not Important
  • Putting Tasks in Their Place

 Session 11: Saying No

  • Techniques for Saying No, Part One
  • Techniques for Saying No, Part Two
  • Techniques for Saying No, Part Three
  • Techniques for Saying No, Part Four

 Session 12: Creating Routines

  • Why Routines?
  • Start of Day Routine
  • End of Day Routine
  • Dealing with E-mail

 Session 13: Stopping Procrastination Now (Not Later!)

  • Tackling Procrastination
  • A Challenge to Change, Part 1
  • A Challenge to Change, Part 2
  • A Challenge to Change, Part 3
  • A Challenge to Change, Part 4

 Session 14: Applying Our Lessons at Home

  • Meals
  • Exercise
  • Fun Stuff
  • Children
  • Chores
  • General Organization

 Session 15: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get The Minute Taker's, Active Listening, Advanced Writing Skills, Communication Strategies and Getting Stuff Done in this Bundle

1. The Minute Taker's: Learn How To Take Minutes Correctly And Efficiently

One of the most important ingredients for a successful meeting is accurate minutes. This will show you how to take minutes correctly and efficiently.

You’ll begin this course by learning what a minute-taker does and what skills they should have. Then, you’ll learn about different styles of minutes, what to record, how to prepare minutes, and how to keep a minute book.

At the end of this course, you will be able to:

  • Recognize the importance of minute-taking.
  • Develop key minute-taking skills, including listening skills, critical thinking, and organization.
  • Be able to resolve many of the complaints that affect minute-takers.
  • Be able to write minutes that are suitable for formal meetings, semiformal meetings, and action minutes.
  • Be an efficient minute-taker in any type of meeting.
  • Be able to prepare and maintain a minute book.

2. Active Listening: Learn the Basics of Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.

In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks.

After you complete this Active Listening course, you will be able to:

  • Define active listening and its key components.
  • Identify ways to become a better listener.
  • Use body language to reflect a positive listening attitude.
  • Understand the difference between sympathy and empathy, and when each is appropriate.
  • Create a listening mindset using framing, positive intent, and focus.
  • Be genuine in your communications.
  • Understand the communication process.
  • Ask questions, probe for information, and use paraphrasing techniques.
  • Build relationships to create an authentic communication experience.
  • Identify common listening problems and solutions.

3. Advanced Writing Skills: Enhance Your Business Writing Skills

This course is designed for good writers who are ready to learn the nuances of letters, business cases, proposals, and reports. Therefore, we recommend that you complete “Business Writing That Works” before beginning this course.

In this course, you will learn how to write specific kinds of documents, including letters, business cases, reports, and proposals. You will also review some fundamental writing rules, such as the four C’s of writing and paragraph construction.

At the end of this course, you will be able to:

  • Make your writing clear, complete, concise, and correct.
  • Improve sentence construction and paragraph development.
  • Deal with specific business requests.
  • Create effective business cases, proposals, and reports.
  • Thoroughly document sources that you use in your writing.

4. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

At the end of this Communication Strategies course, you will be able to:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

5. Getting Stuff Done - Personal Development Boot Camp: Explore What Personal Efficiency Is All About

Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.

To start this course, you’ll explore what personal efficiency is all about, as well as useful attitudes and skills that you might want to develop. Then, you’ll outline your vision statement, dreams, and goals. Next, you’ll learn about the 80/20 system, what characteristics your organizational system should have, how to design a functional workspace, and techniques for organizing your daily to-do items. You’ll also learn how to set up and maintain information management systems (both physical and virtual), prioritize tasks, create routines, and tackle procrastination. Finally, you’ll learn how to get organized at home.

After you complete this Getting Stuff Done: Personal Development Boot Camp course, you will be able to:

  • Identify what personal efficiency is, what skill sets can improve your personal productivity, and what attitudes we should cultivate.
  • Explain why multi-tasking is a myth.
  • Describe what role long-term goals play in short-term efficiency.
  • Share a personal vision and develop dreams and goals from it.
  • Apply the 80/20 rule and learn how it should affect planning.
  • Identify the characteristics of a good organizational system.
  • Develop a plan for an efficient workspace, including a customized information center and a filing system.
  • Apply a system that will allow you to process any type of information that crosses your desk, including e-mail, electronic files, paper files, voice mail, text messages, and drop-in visitors..
  • Use the Eisenhower principle to prioritize work.
  • Say no.
  • Use routines to simplify your life.
  • Understand why you procrastinate and develop methods for tackling tasks.
  • Apply ideas and tools to make your household more productive and efficient.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Minute Taker's Workshop 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in The Minute Taker's Workshop Online Course

Course Overview

  •     Session 1: Learning Objectives
  •     Pre-Assignment

Session 2: The Role of a Minute-Taker

  •     What is a Minute-Taker?
  •     Other Names for the Minute-Taker
  •     The Purpose of Minutes
  •     Making Connections
  •     Common Problems
  •     Useful Solutions

Session 3: The Skills of a Minute-Taker

  •     Key Skills
  •     Listening Skills
  •     Listening for Answers
  •     Reading Cues
  •     Demonstration Cues
  •     Tips for Becoming a Better Listener
  •     About Critical Thinking
  •     Examples of Critical Thinking
  •     Organization Skills

Session 4: Meeting Agreements

  •     Meeting Agreements Forms
  •     The Chair
  •     The Minute-Taker
  •     The Meeting Participant

Session 5: Minute Styles

  •     Choosing a Style
  •     Informal Minutes
  •     Action Minutes
  •     Action Notes Example
  •     Action Minutes Example
  •     Formal Minutes
  •     Formal Minutes Sample

Session 6: What Do I Record?

  •     Recording Motions and Resolutions
  •     Sample Motions
  •     Series of Motions
  •     Series of Motions
  •     Resolutions
  •     Sample Resolution
  •     What to Record
  •     Note-Taking Guidelines

Session 7: Techniques for Preparing Minutes

  •     Top Techniques
  •     Before the Meeting
  •     During the Meeting
  •     After the Meeting
  •     Writing Minutes
  •     Style Considerations
  •     Margins and Spacing
  •     Preparing Minutes
  •     Editing Minutes
  •     Proofreading: Part One
  •     Proofreading: Part Two
  •     Pre-Assignment Review

Session 8: Taking Minutes in an Interactive Meeting

  •     Taking Minutes in Interactive Meetings
  •     The Role of the Facilitator
  •     A Recorder's Role

Session 9: The Minute Book

  •     The Minute Book, Part One
  •     The Minute Book, Part Two

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Active Listening Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Active Listening

  • What is Active Listening?
  • Responding to Feelings
  • Reading Cues
  • Demonstrating Listening
  • Identifying Good Listeners
  • Tips for Becoming a Better Listener
  • Pre-Assignment Review

 Session 3: Body Language Basics

  • Silent Messages
  • Making Connections

 Session 4: Attitude is Everything!

  • Understanding Sympathy and Empathy
  • Demonstrating Empathy
  • Creating the Right Mindset
  • Reframing the Situation
  • Establishing Positive Intent
  • Maintaining Focus
  • Being Genuine
  • Considering Your Purpose
  • Making Connections
  • Constructing Your Response

 Session 5: Encouraging Conversation

  • What Is Said and What Is Heard
  • The Ladder of Inference, Part One
  • The Ladder of Inference, Part Two
  • The Ladder of Inference, Part Three
  • The Ladder of Inference, Part Four
  • Reflection: Using Your Own Experiences as a Resource
  • Asking Questions, Part One
  • Asking Questions, Part Two
  • Probing Techniques, Part One
  • Probing Techniques, Part Two
  • Paraphrasing Techniques
  • Echoing Techniques

 Session 6: Building Relationships

  • Building Common Ground
  • Finding Common Ground
  • Using Humor
  • NLP Tips and Tricks
  • Associated or Dissociated
  • Towards or Away From
  • Match/Mismatch

 Session 7: Getting Over Listening Roadblocks

  • Problems and Solutions
  • Making Connections

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Advanced Writing Skills Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: The Four Cs of Writing

  • Writing Clearly
  • Familiar Words
  • Precise Words
  • Concrete Nouns
  • Using Jargon
  • Jargon
  • Writing Concisely
  • Being Concise
  • Our Concise Responses
  • Complete Writing
  • Writing Correctly
  • Selecting Your Sources
  • Style
  • Being Stylish
  • Facts
  • Being Factual
  • Facts About the Internet
  • Choosing Your Sources
  • Selecting Our Sources - Responses

 Session 3: Writing Mechanics

  • Emphasis
  • Adding Emphasis
  • Sentence Unity
  • Sentence Structure
  • Paragraph Size
  • Proper Paragraphs
  • Our Arranged Paragraphs
  • More on Paragraphs - Unity
  • More on Paragraphs - Coherence
  • More on Paragraphs - Emphasis
  • Rhythm
  • Voice
  • Are You Being Active or Passive?
  • Changing the Emphasis

 Session 4: Dealing with Specific Requests

  • Types of Letters
  • Information Requests
  • Letters of Recommendation
  • Letters Refusing Requests
  • Letters of Persuasion
  • Recommendation
  • Saying No
  • Persuading
  • Responding

 Session 5: Preparing Business Documents

  • Defining Business Cases
  • Business Cases
  • Setting Up Your Business Case
  • Requests for Proposals
  • Writing Reports
  • Writing Formal Reports
  • Documentation
  • Direct Quotes
  • Citing Sources
  • Being Consistent

 Session 6: Editing Techniques

  • Pre-Assignment Review

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Getting Stuff Done - Personal Development Boot Camp Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Purpose
  • Pre-Assignment: Steps
  • Pre-Assignment: Images

 Session 2: Understanding Personal Efficiency

  • Defining Personal Efficiency
  • In the Groove
  • A Holistic Approach
  • Time Management vs. Personal Productivity

 Session 3: Developing the Right Attitude

  • Useful Skill Sets
  • Useful Attitudes
  • Why Multi-Tasking is a Myth

 Session 4: Laying the Foundation

  • Creating a Personal Vision Statement
  • Step One: Identifying Your Values
  • Bringing It All Together
  • Step Three: Put it all Together
  • Making Connections
  • Identifying Dreams and Setting Goals
  • Getting Some Ideas
  • SPIRIT
  • Putting it All Together

 Session 5: The Building Blocks of a Good Organizational System

  • Pareto's Principle
  • Characteristics of a Good Organizational System
  • Building a Customizable System

 Session 6: Creating the Right Environment

  • Garbage Out!
  • Step Two: Make an Action Plan
  • Step Three: Get Started, Part One
  • Step Three: Get Started, Part Two
  • Step Four: Finish the Task
  • Laying Out Your Workspace, Part One
  • Laying Out Your Workspace, Part Two
  • Re-Designing Your Workspace
  • Setting up a Daily System
  • Priority Tray
  • The Incubator
  • Sample Incubator
  • Using the Incubator
  • Using the Incubator Each Day
  • Setting up a Filing System
  • Four File Types
  • Filing Tips
  • Putting Everything Back Together
  • Putting it in Action, Part 1

 Session 7: Setting up your Virtual Environment

  • Organizing Electronic Files
  • Tips and Tricks
  • Making Your E-Mail Program Work for You
  • Commit to Your E-mail Program
  • Take Some Training
  • Set Up Folders
  • Schedule Backups and Archives
  • Automate What You Can
  • Use Time-Saving Tools
  • Exploring Applications
  • Top Applications

 Session 8: Setting up Your Information Management Center

  • Key Components of a System, Part 1
  • Key Components of a System, Part 2
  • Case Study: Sarah the Salesperson
  • Case Study: Walter the Writer
  • Case Study: Edna the Executive Assistant
  • Making Connections
  • Lessons Learned, Part 1
  • Lessons Learned Part 2

 Session 9: Managing Information in Six Easy Steps

  • GOPHER It!
  • Processing E-Mail Messages
  • Digging Donald out of the Hole
  • Problem One
  • Problem Two
  • Problem Three

 Session 10: Prioritizing Your Tasks

  • The Urgent-Important Matrix
  • Matrix Overview
  • Quadrant 1: Urgent and Important
  • Quadrant 2: Important but Not Urgent
  • Quadrant 3: Urgent but Not Important
  • Quadrant 4: Not Urgent and Not Important
  • Putting Tasks in Their Place

 Session 11: Saying No

  • Techniques for Saying No, Part One
  • Techniques for Saying No, Part Two
  • Techniques for Saying No, Part Three
  • Techniques for Saying No, Part Four

 Session 12: Creating Routines

  • Why Routines?
  • Start of Day Routine
  • End of Day Routine
  • Dealing with E-mail

 Session 13: Stopping Procrastination Now (Not Later!)

  • Tackling Procrastination
  • A Challenge to Change, Part 1
  • A Challenge to Change, Part 2
  • A Challenge to Change, Part 3
  • A Challenge to Change, Part 4

 Session 14: Applying Our Lessons at Home

  • Meals
  • Exercise
  • Fun Stuff
  • Children
  • Chores
  • General Organization

 Session 15: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Delivery Method Online
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The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
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Course Summary

Course ID No.: 002TMTWOC5CB
Delivery Mode: Online
Course Access: Unlimited lifetime access to course material
Time required: Study at your own pace
Course Duration: 30-48 Hours
Assessments: Yes
Qualification: Certificate

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