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Learn How To Start or Operate Your Own Small Business, Training Online Bundle, 12 Certificate Courses

Learn Key Business Skills for Runnig a Business


Learn Key Business Skills for Running a Business

This Operating a Small Business skills Course Bundle contains 12 key courses that will equip you with the knowledge, skills and confidence to operate and grow your own small business!

This comprehensive online bundle includes courses such as customer service skills, marketing basics, business ethics, coaching and mentoring, project management, and much more!

If you've ever dreamed of starting your own business then this is the pack for you, with 12 great courses you'll be prepared to meet any challenges head on.  Included is the Entrepreneurship 101 Course, Problem Solving and Decision Making Course and Project Management Fundamentals Course which will equip you with the skills to get any small business off the ground as well as the Accounting Skills for New Supervisors and Budgets and Managing Money Courses which will help you keep track of your businesses finances and measure your success.  

We have also included the Business Etiquette: Gaining That Extra Edge, Customer Service Training: Managing Customer Service, Business Ethics for the Office and Coaching & Mentoring Courses which will help you run a ethical business while you pass on your skills and knowledge to new staff or partners so you are seeing yourself reflected in the way your business operates.  

Additionally the Marketing for Small Businesses will help you market your business across a variety of channels while the Excel 2016 Part 1: Getting Started with Microsoft Excel 2016 & Excel 2016 Part 2 - Analyzing Data with PivotTables, Slicers, and PivotCharts courses will give you a strong understanding of whichever version of excel you use allow you to build great reports, manage your essential business data and track the growth of your business on its journey to success.

For a comprehensive list of all courses available simply click the units of study tab.

This is an incredible opportunity to invest in yourself and your future, sharpen Your Business Skills with Courses For Success Today!

Run your business like a pro and get your entrepreneurship certification by enrolling!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Operating a Small Business Course Bundle Package consists of 12 courses, below is a summary of each course:

Course 1 - Certificate In Entrepreneurship 101 Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

Session 2: What It Takes to Make It

  • Pre-Assignment Review
  • Traits of an Entrepreneur
  • Traits of an Entrepreneur

Session 3: Resources to Consider

  • Introduction
  • Friends and Family
  • Books, Magazines, Industry Publications, and Social Media
  • Training
  • Mentors, Coaches, and Consultants
  • Government Organizations
  • Chamber of Commerce
  • Business Groups
  • Special Programs

Session 4: Laying the Groundwork

  • Finding Business Ideas
  • What Other Skills Do I Have?
  • What Can I Make Money At?
  • What Problems Exist?
  • What If I Already Have a Business Idea?
  • Considering the Options, Part One
  • What Other Skills Do I Have?
  • What Can I Make Money At?
  • What Problems Exist? (Part One)
  • What Problems Exist? (Part Two)
  • What If I Already Have a Business Idea?
  • Outlining Your Ideas
  • How Much Research Should I Do?
  • Asking Others for Their Advice
  • Making Connections
  • Considering the Options, Part Two
  • Idea One
  • Idea Two
  • Idea Three
  • Assessing Your Ideas
  • SWOT Matrix
  • Advanced Types of SWOT Analyses
  • Considering the Options, Part Three
  • Evaluating Your Capacity for Risk
  • There Are Options!
  • Caution!

Session 5: Building On Your Business Idea

  • Developing Your Product Idea
  • Problem Statement
  • Functional and Non-Functional Requirements
  • Features and Benefits
  • User Stories (Part One)
  • User Stories (Part Two)
  • Making Connections (Part One)
  • Making Connections (Part Two)
  • Identifying Your Target Market and Customers
  • Step One: Theories
  • Step Two: Testing (Part One)
  • Step Two: Testing (Part Two)
  • Step Two: Testing (Part Three)
  • Step Three: Take It All In
  • Developing Your Value Proposition
  • Creating Financial Projections
  • Sample Sales Process
  • Things to Consider
  • Part Two: Sales Metrics
  • Sample Sales Metrics: Bicycle Company
  • Sample Sales Metrics: E-Commerce Company
  • Getting it Right
  • Part Three: Expenses
  • Part Four: Calculating Ratios
  • Operating (Net) Margin
  • Head Count per Client

Session 6: Business Ownership Options

  • Types of Business Ownership
  • Speaking About the Entrepreneur
  • Purchasing a Franchise
  • Where to Find Franchises and Resources?
  • Words of Warning
  • Purchasing an Existing Business (Part One)
  • Purchasing an Existing Business (Part Two)

Session 7: Key Documents to Prepare

  • Business Plan
  • The One-Page Plan
  • The Formal Plan
  • Executive Summary
  • Polishing the Executive Summary
  • Pitch Deck
  • Sample Pitch Deck
  • Sample Pitch Deck: Slide 2
  • Sample Pitch Deck: Slide 3
  • Sample Pitch Deck: Slides 4 and 5
  • Sample Pitch Deck: Slide 6
  • Sample Pitch Deck: Slides 7 and 8
  • Sample Pitch Deck: Slide 9
  • Sample Pitch Deck: Slide 10
  • Sample Pitch Deck: Slide 11
  • Sample Pitch Deck: Slides 12 and 13
  • Sample Pitch Deck: Slide 14
  • Sample Pitch Deck: Slide 15
  • How It Works
  • 30-Second Pitch
  • Pitch Template
  • Practicing the Pitch
  • White Papers

Session 8: Gathering Funding

  • The Basics of Financial Statements
  • The Income Statement
  • Income Statement Equation
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • Balance Sheet Accounts
  • Current vs. Fixed Assets
  • Cash Flow Statement
  • Statement of Retained Earnings
  • Brainstorming Solutions
  • Funding Options
  • Funding Options

Session 9: Developing Your Product

  • The Steps of Product Development
  • Idea Development
  • Planning
  • Design
  • Beta and Quality Testing
  • Limited Production and Quality Testing
  • Full Production, Quality Checks, and Product Release
  • Protecting Your Intellectual Property
  • What is Intellectual Property?
  • Following the Rules
  • What Should Be Copyrighted?
  • Is It Worth It?
  • Employee and Contractor Agreements

Session 10: Creating a Sales and Marketing Strategy

  • Introduction to Marketing
  • Cycle Overview
  • Stage One: Consumer and Market Analysis
  • Stage One: Consumer and Market Analysis
  • The Buying Process (Part One)
  • The Buying Process (Part Two)
  • Segmentation (Part One)
  • Segmentation (Part Two)
  • Stage Two: Analyzing the Competition and Yourself
  • SWOT Analysis
  • Next Steps
  • Stage Three: Analyzing Distribution Channels
  • The Distribution Process
  • Stage Four: Creating a Marketing Plan
  • Product
  • Price (Part One)
  • Price (Part Two)
  • Place
  • Promotion
  • Packaging
  • Making Connections (Part One)
  • Making Connections (Part Two)
  • Stages Five and Six: Implement, Evaluate, Review, and Revise
  • Leveraging Social Media
  • Leveraging Social Media
  • Building Your Sales Force

Session 11: Branding 101

  • What Branding Is All About
  • Why a Brand?
  • What’s In a Brand?
  • What is Branding, Then?
  • Why Branding is the Most Important Investment a Company Can Make
  • Why Branding is the Most Important Investment a Company Can Make
  • Developing a Slogan
  • Types of Logos
  • Letterform
  • Wordmark
  • Emblems
  • Getting Creative

Session 12: Setting Up Your Office

  • Choosing a Location
  • Finding Resources
  • Asking the Right Questions
  • The Pros and Cons of Home-Based Businesses (Part One)
  • The Pros and Cons of Home-Based Businesses (Part Two)
  • The Roaming Entrepreneur

Session 13: Launching the Business

  • Getting Off the Ground
  • The Launch
  • Setting Up Your Organizational Chart
  • First Stages of Growth
  • Next Stages of Growth
  • Recruiting and Engaging the Right People
  • Recruiting and Engaging the Right People
  • Recruiting and Engaging the Right People

Session 14: Keeping the Business Moving

  • Keeping Track of Your Business
  • Other Considerations
  • Growing Your Business
  • Growing Your Business
  • Don’t Give Up!
  • Coming Out on the Other Side

Session 15: Being an Entrepreneurial Leader

  • Michael Gerber’s Three Perspectives
  • Identifying the Activities
  • Working It Out
  • Case Study
  • Activity

Session 16: Bringing It All Together

  • Checklist for Success
  • Entrepreneurial Traits
  • Resources to Consider
  • Business Groundwork (Part One)
  • Business Groundwork (Part Two)
  • Developing Your Product Idea (Part One)
  • Developing Your Product Idea (Part Two)
  • Developing Your Product Idea (Part Three)
  • Identifying Your Target Market and Customers
  • Developing Your Value Proposition
  • Creating Financial Projections (Part One)
  • Creating Financial Projections (Part Two)
  • Creating Financial Projections (Part Three)
  • Creating Financial Projections (Part Four)
  • Product Development
  • Product Development (Part One)
  • Product Development (Part Two)
  • Intellectual Property
  • Sales and Marketing (Part One)
  • Sales and Marketing (Part Two)
  • Sales and Marketing (Part Three)
  • Sales and Marketing (Part Four)
  • Branding (Part One)
  • Branding (Part Two)
  • Branding (Part Three)
  • Choosing a Location (Part One)
  • Choosing a Location (Part Two)
  • Getting Off the Ground
  • Setting Up Your Organizational Chart
  • Keeping Track of Your Business
  • Entrepreneurial Leadership Characteristics (Part One)
  • Entrepreneurial Leadership Characteristics (Part Two)

Session 17: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 2 - Certificate In Accounting Skills for New Supervisors Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Getting the Facts Straight

  • Starting with the Basics
  • Recording Financial Transactions
  • Financial Reports vs. Financial Statements
  • General Accepted Accounting Principles (GAAP)
  • Getting to Know the Players
  • The Big Picture
  • Identifying the Key Players in Your Organization
  • Identifying the Key Players in Your Organization
  • Governing Organizations
  • Governing Organizations

 Session 3: The Accounting Cycle

  • Methods of Recording Transactions
  • Methods of Recording Transactions
  • Accounting Periods
  • Overview of the Accounting Cycle
  • Accounting Terms
  • Case Study: Happy Haircuts
  • Case Study: Happy Haircuts

 Session 4: The Key Reports

  • What is the Income Statement?
  • Income Statement Equation
  • Income Statement Accounts
  • Sample Income Statement
  • The Balance Sheet
  • Balance Sheet Equation
  • Balance Sheet Accounts
  • Current vs. Fixed Assets
  • Sample Balance Sheet
  • The Cash Flow Statement
  • Sample Cash Flow Statement
  • Statement of Retained Earnings

 Session 5: Keeping Score

  • Understanding the Chart of Accounts
  • Assets
  • Equity
  • Single vs. Double Entry Accounting
  • Double Entry Accounting
  • About Recordkeeping
  • Self-Test

 Session 6: A Review of Financial Terms

  • Match Up!

 Session 7: Understanding Debits and Credits

  • Debits and Credits Demystified
  • Debit and Credit Accounts
  • Working with Debits and Credits

 Session 8: Your Financial Analysis Toolbox

  • Identifying the Relevant Data
  • Analyzing the Data
  • Current Ratio
  • Quick Ratio
  • Net and Gross Profit Margin
  • Caution!
  • Reading Annual Reports
  • Getting Ready
  • Step One: Report by Independent Auditors
  • Step Two: Footnotes
  • Step Three: Financial Statements
  • Step Four: Letters and Analysis
  • Case Study
  • Case Study
  • Case Study
  • Case Study
  • Using Charts and Graphs
  • Column and Bar Charts
  • Bar Chart Example
  • Line Charts
  • Pie Charts
  • Using Ratios for Decision Making
  • Cost-Benefit Analysis
  • Return on Investment
  • A Final Word

 Session 9: Identifying High and Low Risk Companies

  • General Guidelines
  • General Guidelines
  • Stay Up-To-Date
  • Case Study

 Session 10: The Basics of Budgeting

  • Defining a Budget
  • Defining a Budget
  • Where Does the Budget Fit In?
  • The Budgeting Process
  • Step One: Gather the Budget Package
  • Step Two: Lay the Groundwork
  • Step Three: Identify Your Goals and Deliverables
  • Step Four: Gather Your Resources
  • Step Five: Plan Your Work
  • Step Six: Do It!
  • Case Study
  • Task

 Session 11: Working Smarter

  • Computer Survival Skills
  • Internet and E-mails
  • Word Processing
  • Spreadsheet Processing
  • In-House Financial System
  • Choosing Accounting Software
  • Making Connections

 Session 12: People and Numbers

  • Making Connections

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate In Project Management Fundamentals Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Defining Projects and Project Management

  • What is a Project?
  • Summary
  • What is Project Management?
  • Process Groups
  • Nine Knowledge Areas
  • Who Are the Key Players?
  • Example

 Session 3: The Role of a Project Manager

  • Setting Your Sights
  • Improvement Proposal Form, Part One
  • Improvement Proposal Form, Part Two
  • Bringing the Team Together
  • Key Skill Areas

 Session 4: Pre-Assignment Review

  • Pre-Assignment Review
  • Planning Questions
  • Eight Aspects of a Project

 Session 5: How Can Projects Help Me?

  • The Benefits of Projects
  • Case Study: Mary Marvelous
  • Question

 Session 6: A Project’s Life Cycle

  • The Life Cycle
  • Phase One: Conceptual
  • Phase Two: Planning
  • Phase Three: Execution
  • Phase Four: Termination
  • Milestones
  • Why Do Projects Fail?
  • How Can My Project Succeed?
  • Three Ways to End a Project
  • Stages of a Project

 Session 7: Selling a Project

  • Advice from Tom Peters
  • Gathering Support for Your Idea
  • Key Questions
  • The Priority Matrix
  • The Priority Matrix, Part One
  • The Priority Matrix, Part Two
  • Priority Quadrants, Part One
  • Priority Quadrants, Part Two

 Session 8: Creating a Vision

  • The Vision Process
  • Sample Brainstorming Diagram
  • Defining Objectives
  • Creating a Vision
  • Making Connections

 Session 9: Project Goals

  • Setting Goals with SPIRIT
  • SPIRIT Goals
  • Two Additional Criteria
  • Your Project's Goals

 Session 10: Using a Target Chart

  • Creating a Target Chart, Step One
  • Creating a Target Chart, Step Two
  • Creating a Target Chart, Step Three
  • Creating a Target Chart, Step Four

 Session 11: Preparing Your Project

  • Things to Consider, Part One
  • Things to Consider, Part One

 Session 12: Laying Out the Project

  • The Statement of Work
  • Defined Purpose
  • Statement of Scope
  • Project Deliverables
  • Goals and Objectives
  • SWOT
  • Cost and Schedule Estimates
  • List of Stakeholders
  • Authority Levels
  • Assumptions and Agreements
  • The Communication Plan
  • Individual SOW
  • Individual SOW
  • Individual SOW
  • Project Planning Worksheet
  • Project Planning Worksheet
  • Project Planning Worksheet
  • Project Planning Worksheet
  • Project Planning Worksheet

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate In Budgets and Managing Money Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Finance Jeopardy

  • Questions and Answers

 Session 3: The Fundamentals of Finance

  • Recording Financial Transactions
  • Financial Statements vs. Financial Reports
  • Types of Costs
  • Generally Accepted Accounting Principles
  • Budgeting Terms
  • Your Role in Company Finances
  • Your Role in Company Finances
  • The Key Players
  • Identifying the Key Players in Your Organization

 Session 4: The Basics of Budgeting

  • Defining a Budget
  • Budget Responsibilities
  • Key Budgeting Points
  • Types of Budgets
  • Sales Budget
  • Expense Budget
  • Production Budget
  • Manufacturing Budget
  • Labor Budget
  • Capital Budget
  • Cash Budget
  • Understanding Where Your Budget Fits In

 Session 5: Parts of a Budget

  • The Planning Parts

 Session 6: The Budgeting Process

  • Overview
  • Step One: Gather the Budget Package
  • Step Two: Lay the Groundwork
  • Case Study, Part One
  • Budget Template
  • Step Three: Identify Your Goals
  • Case Study, Part Two
  • Step Four: Gathering Your Resources
  • Accounting Checklist
  • Marketing and Sales Checklist
  • Budget Management Team Checklist
  • Checklist for Your Supervisor Checklist
  • Checklist for Your Team
  • Steps Five and Six: Planning and Doing
  • Step Six: Do It!
  • Case Study, Part Three
  • Budget Template

 Session 7: Budgeting Tips and Tricks

  • Top Ten Excuses for Being Over Budget
  • Up-Front Budget Maneuvers
  • Not-So-Nice Budget Maneuvers

 Session 8: Monitoring and Managing Budgets

  • Making Connections
  • Making Connections Answer

 Session 9: Crunching the Numbers

  • Understanding Ratio Analysis
  • Sample Balance Sheet
  • Current Ratio
  • Quick Ratio
  • Debt Ratio
  • Net and Gross Profit Margin
  • Return on Sales Ratio
  • Debt to Net Worth Ratio
  • Cash Turnover Ratio
  • Collection Ratio
  • Investment Turnover
  • Return on Investment
  • Making Connections

 Session 10: Getting Your Budget Approved

  • Introduction
  • Tips to Get Your Budget Approved

 Session 11: Comparing Investment Opportunities

  • The Importance of Analysis
  • Payback Period
  • Break-Even Point
  • Cost-Benefit Analysis
  • Return on Investment

 Session 12: ISO 9001:2008

  • What is ISO 9001:2008?
  • Making Connections
  • Company Two
  • Company Three

 Session 13: Directing the Peerless Data Corporation

  • Task Explanation
  • The Decision-Making Process
  • Background
  • Company Information
  • Salary Information, Part One
  • Salary Information, Part Two
  • Decision One: Office Relocation
  • Decision 1 – Analysis, Part One
  • Decision 1 – Analysis, Part Two
  • Decision
  • Decision Two: Reproduction Backlog
  • Decision Two: Analysis
  • Hire Reproduction Aid
  • Purchasing New Copying Equipment
  • Decision
  • Decision Three: Improving Supervision
  • Decision Three: Analysis
  • Decision
  • Decision Four: Job Enrichment
  • Decision Four: Analysis
  • Decision
  • Decision Five: Staff Expansion
  • Decision Five: Analysis, Part One
  • Decision Five: Analysis, Part Two
  • Decision

 Session 14: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate In Coaching and Mentoring Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Introduction
  • Pre-Assignment Assessment: Communication Skills
  • Pre-Course Assessment

 Session 2: Defining Coaching and Mentoring

  • Coaching and Mentoring
  • Mentees, Proteges, and Telemachus
  • Matching Mentors
  • Defining Coaching
  • What Coaching Is Not
  • The Coaching Formula
  • The Three Factors
  • Coaching Skills

 Session 3: Coaching Assessment Review

  • Coaching Assessment and Scoring
  • Making Connections
  • Making Connections

 Session 4: Interpersonal Communication Skills

  • What are Communication Skills?
  • Making Connections
  • Getting Better with Communication
  • Open Questions
  • Closed Questions
  • Probing Techniques
  • Probing Techniques
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener

 Session 5: Critical Coaching Skills

  • The Five Skills
  • Making Connections

 Session 6: Setting Goals with SPIRIT

  • Setting Achievable Goals
  • Identifying Your Dreams
  • Inspiring Ideas
  • SPIRIT Goals
  • Getting on Track

 Session 7: Learning Styles and Principles

  • Learning Styles
  • Making Connections
  • Adult Learning Principles, Part One
  • Adult Learning Principles, Part Two
  •  Session 8: The Benefits/Consequences Matrix
  • Coaching Tools

 Session 9: Skills Involved in Coaching

  • Mix and Match

 Session 10: The Coaching Model

  • The Four Steps
  • Key Characteristics

 Session 11: Giving Effective Feedback

  • Important Elements, Part One
  • Important Elements, Part Twos

 Session 12: Coaching Problems and Solutions

  • Case Studies
  • Making Connections

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 6 - Certificate In Business Etiquette: Gaining That Extra Edge Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Business Etiquette Basics

  • Business Etiquette Basics
  • Business Etiquette Basics

 Session 3: Test Your Business Etiquette

  • Test Your Business Etiquette

 Session 4: The Handshake

  • The Five Factors
  • Other Points

 Session 5: Business Card Etiquette

  • Business Card Etiquette
  • Business Card Etiquette

 Session 6: The Skill of Making Small Talk

  • The Skill of Making Small Talk
  • What Works?
  • What Doesn’t Work?
  • Exit Lines

 Session 7: Do You Remember Names?

  • Do You Remember Names?

 Session 8: Making That Great First Impression

  • Making That Great First Impression
  • Do You Look Approachable?
  • Managing Your Breath
  • Monitoring Your Body Aroma
  • Be Polite

 Session 9: Dress for Success

  • Dressing the Part
  • For Women
  • For Men
  • Maintaining Your Positive Impression
  • Maintaining Your Positive Impression
  • Corporate
  • Business
  • Business Casual
  • Casual
  • What Not To Wear

 Session 10: Business Dining

  • Seven Hot Tips
  • Making Connections
  • Demonstration
  • Table Manners
  • Other Rules

 Session 11: E-Mail and Telephone Etiquette

  • Telephone Etiquette
  • Call Waiting
  • Reaching Voice Mail
  • Use Good Speech Habits
  • Netiquette: Don’t Send and Offend
  • The Power of the Written Word
  • The Power of the Written Word
  • Sample Thank You Notes
  • Writing Space

 Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 7 - Certificate In Business Ethics for the Office Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What are Ethics?

  • Defining Ethics and Morals
  • The Grey Area
  • Step One: Identifying Your Values
  • Step Two: Defining Your Values
  • Step Three: Put It All Together

 Session 3: Taking Your Moral Temperature, Part One

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 4: Why Bother with Ethics?

  • Introduction

 Session 5: Kohlberg’s Six Stages

  • The Six Stages and Three Levels
  • Level One: Pre-Conventional Morality
  • Level Two: Conventional Morality
  • Level Three: Post-Conventional Morality
  • Example
  • Different Levels for Different Situations
  • Identifying Stages: Scenario One
  • Scenario Two
  • Scenario Three

 Session 6: Some Objective Ways of Looking at the World

  • An Introduction to Philosophy
  • The Golden Rule
  • The Golden Mean
  • Utilitarianism
  • The Categorical Imperitive
  • Utopianism
  • Applying Philosophical Approaches
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • Scenario Five

 Session 7: What Does Ethical Mean?

  • Merck Pharmaceuticals
  • Developing Mectizan
  • Decision Analysis
  • Perspective One: A Merck Stockholder
  • Perspective Two: A Merck Employee
  • Perspective Three: A Drug Recipient
  • Perspective Four: Philosophical

 Session 8: Avoiding Ethical Dilemmas

  • Some Easy Strategies
  • Case Studies: Scenario One
  • Scenario Two
  • Scenario Three

 Session 9: Pitfalls and Excuses

  • Introduction

 Session 10: Developing an Office Code of Ethics

  • Are You Ready?
  • Sample Codes of Ethics
  • Rotary Four-Way Test
  • Minnesota Principles
  • U.S. Bank Ethical Principles
  • Asimov’s Three Laws of Robotics
  • Making Connections, Part One
  • Making Connections, Part Two
  • Your Code of Ethics

 Session 11: 22 Keys to an Ethical Office

  • The 22 Keys
  • Pre-Assignment Review

 Session 12: Basic Decision Making Tools

  • Model Introduction
  • The Problem Solving Model
  • Model Information
  • Another Perspective
  • The First Phase
  • Perception
  • Definition
  • Analysis, Part One
  • Analysis, Part Two
  • Analysis, Part Three
  • The Second Phase
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • The Third Phase
  • Planning
  • Implementation
  • Solution Planning Worksheet
  • The Problem Solving Toolkit
  • Sample Criteria
  • Force Field Analysis
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • Using the Funnel

 Session 13: Ethical Decision Making Tools

  • Three Types of Tools
  • Tools for Quick Decisions: Ethical Priorities
  • Tools for Quick Decisions: The Smell Test
  • Advanced Processes: The Potter Box, Part One
  • Advanced Processes: The Potter Box, Part Two
  • Advanced Processes: The Kidder Process
  • Case Study
  • Task

 Session 14: Dilemmas with Company Policy

  • Common Dilemmas
  • The Third Option
  • Providing Solutions

 Session 15: Dilemmas with Co-Workers

  • Potential Dilemmas
  • Case Studies: Scenario 1
  • Scenario Two
  • Scenario Three
  • Scenario Four

 Session 16: Dilemmas with Clients

  • Potential Dilemmas
  • Making Connections

 Session 17: Dilemmas and Supervisors

  • Dilemmas with Your Supervisor
  • Plan A
  • Plan B, Part One
  • Plan B, Part Two
  • Plan B, Part Three
  • Plan C
  • Dilemmas as a Supervisor

 Session 18: What to Do When You Make a Mistake

  • Introduction
  • The Six-Step Plan

 Session 19: Taking Your Moral Temperature, Part Two

  • Instructions
  • Scenario One
  • Scenario Two
  • Scenario Three
  • Scenario Four
  • A Look Back

 Session 20: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 8 - Certificate In Marketing for Small Businesses Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Marketing for Small Business

  • Defining Marketing in the Small Business Context
  • Marketing and Sales
  • The Best Marketing
  • Glossary of Terms
  • Standing Out from the Crowd
  • Pre-Assignment Review

 Session 3: Elements of a Successful Marketing Message

  • Your USP
  • Making Connections
  • Building the Relationship
  • Find Common Ground
  • Use Direct Language and Deliver a Message That is Clear, Calm, and Direct
  • Factual Descriptions and Relevant Details are More Likely To Be Heard
  • Use Repetition Respectfully to Keep Things on Track
  • Body Language Says It All
  • Influence and Persuasion
  • Predictability
  • Reciprocation
  • Consistency and Commitment
  • Social Evidence
  • Authority
  • Liking
  • Scarcity
  • Self-Interest
  • Testing and Revising

 Session 4: The Marketing Cycle in Small Business

  • Marketing Essentials
  • Stage One: Consumer and Market Analysis
  • What Do They Need?
  • Who is Buying and Who is Using Our Product?
  • What Is the Buying Process?
  • Sample Buying Process
  • How Can I Leverage Segmentation?
  • How Can I Leverage Segmentation? Part Two
  • Stage Two: Analyzing the Competition and Yourself
  • SWOT Analysis
  • Next Steps
  • Stage Three: Analyzing Distribution Channels
  • Sample Configuration
  • Making Connections
  • Stage Four: Creating a Marketing Plan
  • Place
  • Price, Part One
  • Price, Part Two
  • Price, Part Three
  • Promotion
  • Packaging
  • Bringing it All Together
  • Key Considerations
  • Remember!
  • Making Connections

 Session 5: Identifying Marketing Strategies

  • Key Marketing Strategies for Small Businesses
  • Getting the Most Bang for Your Buck
  • Key Strategies
  • Making Connections
  • Top Ten Strategies for Success
  • Identifying the Strategies
  • Identifying Opportunities
  • A Simple Marketing Plan for Small Budgets

 Session 6: Implementing Your Plan

  • What is a Marketing Budget?
  • Crashing Your Own Budget
  • Four Rules for Establishing Your Budget
  • Managing Your Budget
  • Know Your Accruals, Part One
  • Know Your Accruals, Part Two
  • Stage Five: Implementing and Evaluating
  • Making Connections
  • Stage Six: Reviewing and Revising
  • Adapting and Evolving
  • Case Study

 Session 7: Internet Marketing Basics

  • What It Looks Like
  • Sample Site Structure
  • Making Connections
  • Popular Strategies
  • Web Design and Development
  • Affiliate Programs
  • E-mail Marketing
  • Using Social Media
  • Search Engine Optimization (SEO)
  • Sharing Messages
  • Building Community
  • Considering Videos
  • Be Remarkable!
  • E-mail Marketing
  • A Cautionary Note
  • Distribution Services, Part One
  • Distribution Services, Part Two
  • Keep it Rich
  • What is SEO?
  • Spiders, Crawlers, Bots (or Robots)
  • Natural and Organic Searches
  • Paid Searches
  • URL Basics
  • How It Works
  • Pinging
  • Leveraging Social Media
  • Stretch
  • Build a Community
  • Watch Out for Social Media Experts
  • Be There
  • Find Your Customers
  • Be a Person
  • Follow Others

 Session 8: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 9 - Certificate In Problem Solving and Decision Making Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment: Introduction
  • Pre-Assignment: Case Study
  • Pre-Assignment: Making Connections
  • Pre-Course Assessment

 Session 2: Definitions

  • Pre-Assignment: Defining Problem Solving
  • Classifying Problems
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem Solving in Action

 Session 3: Making Decisions

  • What it Means
  • Three Types of Decisions
  • Advice from an Expert
  • Facts vs. Information
  • Eight Ingredients for Good Decision Making
  • Decision-Making Traps

 Session 4: Getting Real

  • Introduction
  • Case Study
  • Questions

 Session 5: The Problem Solving Model

  • Model Overview
  • Another Perspective
  • Keeping an Open Mind
  • Solving Problems the "Right" Way
  • Real Problems
  • Making Connections
  • Phase One
  • Definition
  • Analysis
  • Phase Two
  • Brainstorming
  • Checkerboard
  • Research and Report
  • Evaluation
  • Decision Making
  • Phase Three
  • Solution Planning Worksheet

 Session 6: Case Study

  • Case Study
  • Making Connections

 Session 7: The Problem Solving Toolkit

  • The Basic Tools
  • Criteria
  • Legitimizing Problems and Positions
  • The Communication Funnel
  • The Fishbone, Part One
  • The Fishbone, Part Two
  • Degrees of Support
  • About Brainstorming
  • Before Brainstorming
  • During Brainstorming
  • After Brainstorming
  • Limitations of Brainstorming
  • Brainwriting
  • Step One: Create a List
  • Step Two: Create the Diagram
  • Step Three: Link and Categorize
  • Step Four: Finalize and Review
  • Brainstorming and Brainwriting
  • More Methods

 Session 8: Aspirinia

  • Introduction
  • Individual Action Steps

 Session 9: Swotting Up

  • SWOT Analysis
  • SWOT Matrix
  • SWOT Checklist
  • Individual Analysis

 Session 10: Making Good Group Decisions

  • Working Toward the Decision
  • Model Review
  • Decision Frames
  • Stepladder Technique
  • The Delphi Technique
  • Nominal Group Technique
  • Avoiding Fatal Mistakes
  • Fighting the Status Quo

 Session 11: Analyzing and Selecting Solutions

  • Selecting Criteria
  • Deciding on Wants/Needs
  • The Cost-Benefit Analysis
  • Creating a Cost-Benefit Analysis
  • Making Connections
  • Creating a Cost-Benefit Analysis

 Session 12: Planning and Organizing

  • Introduction
  • Follow-Up Analysis
  • Evaluate
  • Adapt, Close, and Celebrate

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 10 - Certificate In Customer Service Training: Managing Customer Service Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Assignment Article, Part One
  • Pre-Assignment Article, Part Two
  • Pre-Assignment Article, Part Three
  • Making Connections

 Session 2: Six Critical Elements

  • Element One: A Customer Service Focus
  • Making Connections
  • Element Two: Defined in Your Organization
  • Making Connections
  • Element Three: Given Life by the Employees
  • Self-Assessment
  • Element Four: Problem Solving
  • Define the Problem
  • Research and Analyze the Problem
  • Establish a Criteria List
  • List Possible Alternatives
  • Evaluate Each Alternative
  • Select the Best Alternative(s)
  • Making Connections
  • Making Connections
  • Element Five: Measure It
  • Critical Evaluation
  • Informal Surveys
  • Focus Groups
  • Brainstorming
  • Benchmarking
  • Fish Bone (Cause and Effect, or Root Cause)
  • Element Six: Reinforce It
  • Additional Rewards
  • Developing and Maintaining Relationships
  • Phrases for Customer Service Success
  • Phrases for Customer Service Success
  • Measurement in Practice
  • Measurement in Practice

 Session 3: Understanding Leadership

  • About Leadership
  • Director’s Style
  • Coach’s Style
  • Supporter’s Style
  • Delegator’s Style
  • Understanding Your Comfort Zone
  • Our Comfort Level
  • The Cyclical Process
  • Managing Performance
  • Servant Leadership
  • Making Connections
  • Onboarding and Orientation
  • The First Day
  • Your Role as a Leader

 Session 4: Five Practices of Leadership

  • Challenging, Inspiring, and Enabling
  • Challenge the Process
  • Making Connections
  • Inspire a Shared Vision
  • Enable Others To Act
  • Making Connections
  • Modeling and Heart
  • Making Connections
  • Practices in Practice
  • Pre-Assignment Review

 Session 5: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 11 - Certificate In Excel 2016 Part 1: Getting Started with Microsoft Excel 2016 Online Course

Microsoft Office - Excel 2016 Part 1: Getting Started with Microsoft Excel 2016
Getting Started with Microsoft Excel 2016
TOPIC A: Identify the Elements of the Excel Interface

  • Microsoft Excel 2016
  • What are Spreadsheets, Worksheets, and Workbooks?
  • What are Columns, Rows, Cells, and Ranges?
  • The Excel Interface
  • Navigation Options
  • Creating a New Blank Workbook
  • Creating a New Workbook from a Template
  • Activity - Identifying the Elements of the Excel Interface

 TOPIC B: Create a Basic Worksheet

  • The Ribbon
  • The Backstage View
  • Data Types
  • Excel 2016 File Formats
  • The Save and Save As Commands
  • Saving to Microsoft OneDrive
  • Compatibility Mode
  • The Convert Option
  • The Compatibility Checker
  • Checking for Accessibility Issues
  • Activity - Creating a Basic Worksheet

 TOPIC C: Use the Help System

  • Using Tell Me
  • Accessing Advanced Help Options
  • Activity - Getting Help in Microsoft Excel 2016

Course 12 - Certificate In Excel 2016 Part 2 - Analyzing Data with PivotTables, Slicers, and PivotCharts Online Course

Microsoft Office - Excel 2016 Part 2: Analyzing Data with PivotTables, Slicers, and PivotCharts

Analyzing Data with PivotTables, Slicers, and PivotCharts
 TOPIC A: Create a PivotTable

  • PivotTables
  • Start with Questions, End with Structure
  • The Create PivotTable Dialog Box
  • The PivotTable Fields Pane
  • Summarize Data in a PivotTable
  • The “Show Values As” Functionality of a PivotTable
  • External Data
  • PowerPivot
  • PowerPivot Functions
  • Activity: Creating PivotTables

 TOPIC B: Filter Data by Using Slicers

  • Slicers
  • The Insert Slicers Dialog Box
  • Activity: Filtering Data Using Slicers

 TOPIC C: Analyze Data with PivotCharts

  • PivotCharts
  • Creating PivotCharts
  • Applying a Style to a PivotChart
  • Activity: Analyzing Data with PivotCharts
  • Lesson Lab 5-1
  • Lesson Lab 5-2

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

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Average rating 3.5 out of 5 stars

18 June 2019 07:27:42 PM

Very informative course

18 June 2019 04:46:57 PM

Very informative course

17 June 2019 02:23:14 AM

Learn the first step of doing marketing method with online basis

15 June 2019 10:17:02 AM

Very detailed, really enjoyed this course.

14 June 2019 10:25:19 PM

Many thanks for this course, I did learn a lot!!!

12 June 2019 06:13:17 PM

I FIND THESE COURSE VERY REFRESHING AND EXPLAINED VERY WELL

11 June 2019 05:53:28 AM

The course was just what I needed to refresh my learning

11 June 2019 03:49:31 AM

helpful basics.

8 June 2019 12:12:56 AM

Excellent course, I have learned a lot about coaching and mentoring. It is also good that you write tests.

5 June 2019 10:38:18 PM

The best and detailed online course. I would recommend people without accounting knowledge to take it. Very informative and educative.

5 June 2019 10:36:48 PM

The best and detailed online course. I would recommend people without accounting knowledge to take it. Very informative and educative.

4 June 2019 01:41:03 AM

Very knowledgeable

2 June 2019 09:18:17 AM

This course was very informative and a great learning experience!

1 June 2019 11:40:13 AM

Thanks for the useful short course that would be helpful for me to upskill an acquire knowledge.

1 June 2019 06:50:26 AM

good short summary of PM

28 May 2019 02:20:45 AM

great

27 May 2019 01:47:39 PM

very easy and straightforward

26 May 2019 08:19:02 PM

So I didn't know what to expect when I registered for this course but it was very informative. I can definitely use the knowledge gained in this course in my daily tasks and duties.

25 May 2019 08:23:37 AM

Great course learned alot

22 May 2019 09:31:27 PM

I have learned so much from these courses

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Course Summary

Course ID No.: 001OASBBP
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate