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Diploma In Level 3 Admin, PA & Secretarial Online Course

Become A Top Class Administrative Or Personal Assistant

Become A Top Class Administrative Or Personal Assistant

Whether you are just entering the workforce or you have been working as an administrative assistant and want to push your career to the next level, our PA Course can provide you with the insight, skills and knowledge you need to succeed in this busy career.

Become a top class administrative assistant or personal assistant by taking this online course, made up of twenty-one modules and only taking fifteen hours to complete.

This information packed course is designed for anyone who wants to push their career forward and improve their productivity as an administrative assistant or PA. The admin training course covers an extensive range of topics spanning over twenty-one levels.

During this top quality course, you will learn the importance of diary management, you will learn effective time management skills and why customer care is such an important aspect of your job description.

In addition to this, you can learn the basics of petty cash handling, how to use the software you need to complete your tasks effectively and so much more.

The good news is that there are no entry requirements to complete this course. You don't need any particular educational or work experience, just a desire to learn, improve your knowledge and skills and succeed in your chosen career moving forward.

Once you choose the Admin & PA Course and your payment is received, you will be able to start learning straight away. Everyone studies at different paces, which is why this course is such a good opportunity, enabling you to work full time and study in your private time. On completion, you will need to complete a multiple choice test and on passing, you have the ability to download and print your certificate which is recognised by industry leaders.

By the end of this course, you will learn

The Admin & PA Course comprises of twenty-one information packed modules for you to learn and gain knowledge from. In total the modules should take around fifteen hours to complete, bearing in mind that everyone studies at different paces and some people will have more time to study than others.

The essential modules in this course include:

  • Introduction to the PA Course – This module teaches you about the role and the responsibilities that will be expected from you as an administrative assistant or personal assistant.
  • Diary management – In the diary management module you will learn how to effectively schedule appointments while managing dates and times. You will learn how to become creative in designing a user-friendly system.
  • Business Letter Writing – This module of the Admin & PA Course will provide you with the tools you need to write a good business letter. You will learn how to structure the letter, along with the importance of editing.
  • Composing Faxes, Memorandums and Emails – This module will teach you how to compose and send faxes, how to write memorandums and how to compose and send emails.
  • Telephone Skills as a PA – You will learn how to make phone calls and speak in a professional tone in this module. You will also be given tips on how to communicate over the phone, along with mistakes that you need to avoid.
  • Hotel and Travel Arrangements – During this module you will learn to identify what to look for when booking a hotel for business travel, along with things you should avoid.
  • Filing Systems – You will learn how to set up a good filing system, how to categorise, sub-categorise and manage your filing system effectively.
  • Time Management Skills – This module is essential to your productivity as a PA and will teach you how to manage your time effectively and what you need to avoid when trying to complete tasks.
  • Invoicing/Petty Cash – The invoicing/petty cash module will teach you how to create and send invoices and how to handle petty cash effectively.
  • Customer Care – As a PA, it is essential that you understand how important customer care is to a business. You will be dealing with customers daily and you need to know what you should be avoiding and how to represent your company in a professional manner at all times.
  • Customer Complaints Management – Dealing with customer complaints can be a daunting task, but this module will teach you how to handle customer complaints effectively.
  • Work Planning – How to work to a schedule to achieve the best results.
  • Document Presentation and Proofreading – How to present documents in a professional manner.
  • Confidence Building – How to build your confidence in the working environment.
  • Typing and audio skills – Improving your typing skills.
  • Organise Effective Meetings – Understanding the importance of meetings and what they achieve.
  • Microsoft Outlook, PowerPoint, Excel and Word – Learn the basic computer software you need to know to perform at your best on a daily basis.
  • Customer communication and Reception skills – Learn the importance of effective communication and reception skills.

Course Fast Facts:

  1. Learn the fundamentals of Admin, PA & Secretarial works
  2. Comprehensive 21 module Certificate in Level 3 Admin, PA & Secretarial  Online Course 
  3. Study along with simple instructions & demonstrations
  4. Written and developed by leading Admin, PA & Secretarial experts
  5. Receive one-on-one online help & support
  6. Unlimited, lifetime access to online course
  7. Certificate of completion awarded with passing score for the online assessment
  8. Study at your own pace with no rigid class timetables, 24/7 from any computer or smart device

Course Delivery

Our Online Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device.

Recognition & Accreditation

All students who complete this course, receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Module 1: Introduction to the PA Course

  • The role of a personal assistant/secretary
  • Associated job role and responsibilities
  • Requisite skills required for the job
  • The difference between a personal assistant and a secretary

Module 2 : Diary Management

  • Manage dates, times and schedule appointments
  • How to be creative and develop a user-friendly diary system
  • Use our tips and implement them into the role of a PA
  • How to plan ahead successfully

Module 3 : Business Letter Writing

  • How to write a good business letter
  • How a business letter should be structured and edited
  • Common mistakes to avoid
  • How to be persuasive while maintaining courtesy

Module 4 : Composing faxes, memorandums and emails

  • How to compose and send faxes
  • How to write memorandums
  • How to create and send emails
  • Things to avoid when doing the above

Module 5 : Telephone skills as a PA

  • How to make phone calls and speak in a professional tone
  • Tips on how you should communicate with people over the phone
  • Mistakes that should be avoided while communicating on the telephone
  • How to conduct business and represent your company over the phone

Module 6 : Hotel and travel arrangements

  • What you should look for when booking a hotel for business travel
  • Things you should avoid when making travel arrangements
  • How to plan and execute a successful business trip
  • The role of a PA in booking hotels and making other travel arrangements for business travel

Module 7 : Filing systems

  • How to set up a good filing system
  • What you should avoid when creating a filing system
  • How to categorise, sub-categorise and manage your filing system
  • Why it is important to have a good system when running a successful business

Module 8 : Time Management Skills

  • How to manage your time at work efficiently
  • What to avoid when trying to get tasks done
  • How to improve on your weak points
  • How to identify the importance of tasks

Module 9 : Invoicing/Petty cash

  • How to create invoices and send them
  • What you should avoid when creating invoices
  • How to handle petty cash
  • Why invoicing and petty cash handling are crucial to a business

Module 10 : Customer Care

  • The importance of customer care
  • Your role as a PA when dealing with customers
  • Things you should avoid when dealing with customer care
  • How to represent your company in a professional manner

Module 11 : Customer Complaints Management

  • How to handle customer complaints
  • Understand and execute a proper complaints procedure
  • What should be avoided when dealing with complaints
  • The importance of a good complaints procedure

Module 12 : Work Planning

  • How to plan your work into a schedule
  • The importance of proper work planning
  • Things you should avoid when planning your work
  • How to structure your plans for improved efficiency

Module 13 : Document Presentation and Proofreading

  • How to present written documents
  • The basics of what to include when preparing and sending documents
  • How to proofread your work
  • The importance of document presentation and proofreading

Module 14 : Confidence Building Module

  • How to improve your confidence at work
  • How you can benefit from improved confidence
  • What to expect when your confidence improves
  • Signs of lack of self-confidence

Module 15: Typing and audio skills to proficient level or further if you already touch type/Audio transcribe

  • Improve your typing skills beyond a beginner level
  • Tips on how to improve your touch typing
  • How to effectively transcribe audio
  • Mistakes and errors to avoid

Module 16: How to Organise Effective Meetings

  • Why meetings are important and what they achieve
  • How you should plan and organise a meeting
  • Things to avoid
  • The aspects of a successful meeting and how to execute them

Module 17: How to use Microsoft Outlook

  • What Microsoft Outlook is
  • What Microsoft Outlook can do
  • How it can help you in the workplace
  • Simple tricks on how to get the most out of Microsoft Outlook

Module 18: How to use Excel – the Basics

  • How to understand the basics of Excel
  • How to easily navigate Excel
  • Why Excel is a useful tool for making spreadsheets
  • Simple ideas for troubleshooting

Module 19 : How to use PowerPoint (Basics)

  • Understand the basics of PowerPoint
  • How to navigate PowerPoint
  • How you can benefit from using PowerPoint
  • Troubleshooting guide for basic PowerPoint

Module 20 : Word Processing with Microsoft Word

  • How to successfully use Microsoft Word
  • How to navigate around Microsoft Word
  • Tips and tricks for easy use or shortcuts
  • Troubleshoot simple problems in Word

Module 21 : Customer Communication and Reception Skills

  • The importance of customer communication skills
  • The most important reception skills
  • How to handle tasks at work efficiently
  • What to avoid and how to overcome problems with customer communication

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:


  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)


  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 070NSA118
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate