International Cleaning Online Bundle, 2 Certificate Courses

Learn to improve your employment skills


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US$599

Save US$350 (37%)
OFF RRP US$949
Get Info Pack

Get International Cleaning and International Holiday Rep in this Bundle

1. International Cleaning: Learn to improve your employment skills

Embark on a new career or boost your current business with this valuable qualification. Cleaning is one of the most in-demand professions and undertaking certified training from ICCA can dramatically improve your earning potential. Whether you’re starting your own business or are looking to improve your employment skills, this course will prove invaluable.

Comprehensive and convenient

The course is broken down into 22 individual modules. Each one takes between 15 to 20 minutes on average study, although you can spend as little or as much time on each module as you feel is necessary – simply log in and out of your course at your convenience. The course covers topics including why you should become a cleaner, different types of cleaning equipment, cleaning techniques and standards, using cleaning products safely, the differences between commercial and domestic cleaning, starting your own business and much more.

The flexible nature of the course means you can learn at your own pace depending on other commitments. The nature of online learning enables you to study anytime, anywhere at your convenience.

2. International Holiday Rep: Kick-start a career in the travel industry

Kick-start a career in the travel industry with this industry recognised course and qualification. Students will learn everything they need to work on resort, and deliver an exceptional service to holidaymakers.

This course is an ideal training choice for:

  • Experienced travel reps who need to earn an industry-recognised qualification.
  • Travel reps who need to complete basic training before moving on to a higher level qualification.
  • Hoteliers, managers and other professionals working in the travel industry who want to know how to provide their customers with a better experience.
  • Any person interested in working in as a travel rep, or who need to earn a qualification to assist with a career change.

The International Holiday Rep Certificate course will learn about how the travel industry works, their place in the structure of a travel company, and how the duties they will be expected to perform. Learners will also be introduced to their legal responsibilities as a travel rep, and how to ensure they remain compliant for the benefit of their clients and employers.

The International Holiday Rep Certificate course consists of in-depth modules which are completed using a combination of interactive courseware, quizzes and videos to help students learn about working as a holiday rep. The whole course is delivered via an online learning platform so that learners can complete the module anytime, anyplace as is most convenient for them – even when working abroad. At the end of their study, students will complete a short multiple-choice exam in order to satisfy the requirements of earning their Certificate.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. 12 month access to course materials
  3. Study as many courses as you want
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete the course receive a downloadable certificate of completion per course.

International Cleaning Online Bundle, 2 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in International Cleaning Online Course

  • Why Become a Cleaner
  • The Different Types of Cleaning Job
  • Cleaning Equipment
  • Chemical Safety and Competence
  • About The Job
  • Cleaning Techniques & Standards Expected
  • Cleaning Products & Clothing
  • Food Kitchen Cleaning
  • Commercial Kitchen Cleaning
  • Bathrooms & Toilet
  • Hospital Cleaning
  • Office Cleaning
  • Industrial Cleaning Equipment
  • Green & Steam Cleaning
  • Reporting Procedure
  • Cleaning External Surfaces/Area
  • Dealing with Non-Routine Waste
  • Working in Confined Space
  • Running Ironing Service
  • Starting Your Own Cleaning Business
  • Marketing Cleaning Business & Taking on Staff
  • Business Insurance, Equipment & Tax

Course 2 - Certificate in International Holiday Rep Online Course

Your Introduction to Becoming a Holiday Rep

  • What your primary role as a holiday representative will be
  • Why professionalism must be maintained for the entire season and not just when you’re on duty
  • The only way to get yourself into a holiday rep position in a luxury resort
  • About a huge mistake that you may already be making on your CV

Defining the Career of a Holiday Rep

  • The essential traits tour operators look for in candidates
  • The certifications you are expected to have
  • The type of passport you are best to hold and why it matters
  • The personality traits you need to be successful

Exploring the Various Types of Holiday Reps

  • About the different types of holiday rep that there are
  • The importance of team work (especially for montage/de-montage assistants)
  • About the seasonal contracts you can work and crossing over between seasons
  • About the role of the administrator and why you need to liaise with different offices

The Components of the Travel and Tourism Industry

  • About the different sectors that complete the travel and tourism industry
  • The different types of tourist companies you could work with
  • About the components that make the industry thrive
  • About integrations when tour operators are merged, or acquired

Economical Factors that Affect Your Career

  • About the vulnerabilities of the tourism sector that affect the careers of holiday reps
  • The different types of threats to the tourism industry
  • Global events that affect the tourism sector
  • What the International Health Regulations are, and how it impacts tourists

Nailing the Teamwork Element Required to Surpass Expectations

  • The importance of high team morale, and how to gain and sustain it
  • The 10 qualities you need to be an effective team player
  • The Thomas-Kilmann Conflict Mode Instrument (TKI) – used for conflict resolution
  • Bruce Tuckman’s ‘Stages of Group Development’

The Standard Duties of Holiday Reps

  • The legislation for health and safety that holiday reps need to ensure all resorts are in compliance with
  • The checks that holiday reps are responsible for
  • Why a holiday rep will always be required to go on excursions, even when a tour guide is provided
  • When you need to organise entertainment for guests, and why it’s crucial to get right

Personal Presentation and Protection

  • The different types of uniforms for different types of holiday reps
  • The professional behavior tour operators mandate in each of their employees
  • About the occupational hazards of working outdoors in hot climates
  • How to protect yourself from the sun and heat stroke

The Legalities Holiday Reps Need to Know About

  • Why holiday reps need to assist tour operators to comply with the Trade Descriptions Act
  • The steps in place to comply with the Disability Discrimination Act
  • What the legal definition of a package holiday really is
  • What the Denied Boarding Legislation is and why it’s handy to know about it

The Holiday Reps Role in Keeping their Guests Safe

  • About the duty of care that all holiday reps must provide customers
  • The different reports that need to be completed in compliance with health and safety guidelines
  • Why fire safety is one of the most important checks a holiday rep will do
  • What you need to include on an excursion risk assessment

Effective Handling of Customer Complaints

  • Why good customer relations is paramount for effective customer services
  • Where to obtain factual information to resolve customer disputes
  • How to handle difficult customers
  • Why you need to practice good customer service before resorting to an official customer complaints form

Administration Duties

  • About all the different types of reports you need to complete
  • Why the information you provide on your reports must be factual, accurate and presented neatly
  • When you can complete a customer complaint form before a customer actually makes a complaint
  • The reason every report you complete is vital to the tour operator

Crushing it with Customer Services

  • Why you can never let the ball drop on customer services
  • How to get into the real mindset of your customer
  • About body language
  • Why every tour operator requires all their holiday reps to excel in communication

Creating the Perfect Welcome Meeting

  • What’s involved in the welcome meeting
  • Why you need to do your research as soon as you arrive at the resort you’ll be working at
  • The different elements that must be covered in a welcome meeting
  • How to prepare all the materials you will need to successfully complete the meeting

Guide to Selling Excursions

  • How to establish rapport with your guests from the very first time you meet them
  • What to include in your sales presentations
  • The most efficient way to make sales, even if you’re not a salesperson
  • Why an objection is always an opportunity

Preparing and Conducting Transfers Successfully

  • The importance of arriving at the airport early for arrival transfers
  • How to conduct a transfer for departures
  • The information you need to provide customers during your speech on both types of transfers
  • The preparation a holiday rep needs to do to ensure the transfers go smoothly

Tallying Floats and Converting Currencies

  • Why it’s crucial for you to know how to work with different currencies
  • How frequently currency exchange rates fluctuate
  • What should be done when a tour operators provides a team float
  • How to work out your earnings from sales commissions

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get International Cleaning and International Holiday Rep in this Bundle

1. International Cleaning: Learn to improve your employment skills

Embark on a new career or boost your current business with this valuable qualification. Cleaning is one of the most in-demand professions and undertaking certified training from ICCA can dramatically improve your earning potential. Whether you’re starting your own business or are looking to improve your employment skills, this course will prove invaluable.

Comprehensive and convenient

The course is broken down into 22 individual modules. Each one takes between 15 to 20 minutes on average study, although you can spend as little or as much time on each module as you feel is necessary – simply log in and out of your course at your convenience. The course covers topics including why you should become a cleaner, different types of cleaning equipment, cleaning techniques and standards, using cleaning products safely, the differences between commercial and domestic cleaning, starting your own business and much more.

The flexible nature of the course means you can learn at your own pace depending on other commitments. The nature of online learning enables you to study anytime, anywhere at your convenience.

2. International Holiday Rep: Kick-start a career in the travel industry

Kick-start a career in the travel industry with this industry recognised course and qualification. Students will learn everything they need to work on resort, and deliver an exceptional service to holidaymakers.

This course is an ideal training choice for:

  • Experienced travel reps who need to earn an industry-recognised qualification.
  • Travel reps who need to complete basic training before moving on to a higher level qualification.
  • Hoteliers, managers and other professionals working in the travel industry who want to know how to provide their customers with a better experience.
  • Any person interested in working in as a travel rep, or who need to earn a qualification to assist with a career change.

The International Holiday Rep Certificate course will learn about how the travel industry works, their place in the structure of a travel company, and how the duties they will be expected to perform. Learners will also be introduced to their legal responsibilities as a travel rep, and how to ensure they remain compliant for the benefit of their clients and employers.

The International Holiday Rep Certificate course consists of in-depth modules which are completed using a combination of interactive courseware, quizzes and videos to help students learn about working as a holiday rep. The whole course is delivered via an online learning platform so that learners can complete the module anytime, anyplace as is most convenient for them – even when working abroad. At the end of their study, students will complete a short multiple-choice exam in order to satisfy the requirements of earning their Certificate.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. 12 month access to course materials
  3. Study as many courses as you want
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time

Course Delivery

Courses are accessed online by any device including PC, tablet or Smart Phone. Upon purchase an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. 

Recognition & Accreditation

All students who complete the course receive a downloadable certificate of completion per course.

International Cleaning Online Bundle, 2 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in International Cleaning Online Course

  • Why Become a Cleaner
  • The Different Types of Cleaning Job
  • Cleaning Equipment
  • Chemical Safety and Competence
  • About The Job
  • Cleaning Techniques & Standards Expected
  • Cleaning Products & Clothing
  • Food Kitchen Cleaning
  • Commercial Kitchen Cleaning
  • Bathrooms & Toilet
  • Hospital Cleaning
  • Office Cleaning
  • Industrial Cleaning Equipment
  • Green & Steam Cleaning
  • Reporting Procedure
  • Cleaning External Surfaces/Area
  • Dealing with Non-Routine Waste
  • Working in Confined Space
  • Running Ironing Service
  • Starting Your Own Cleaning Business
  • Marketing Cleaning Business & Taking on Staff
  • Business Insurance, Equipment & Tax

Course 2 - Certificate in International Holiday Rep Online Course

Your Introduction to Becoming a Holiday Rep

  • What your primary role as a holiday representative will be
  • Why professionalism must be maintained for the entire season and not just when you’re on duty
  • The only way to get yourself into a holiday rep position in a luxury resort
  • About a huge mistake that you may already be making on your CV

Defining the Career of a Holiday Rep

  • The essential traits tour operators look for in candidates
  • The certifications you are expected to have
  • The type of passport you are best to hold and why it matters
  • The personality traits you need to be successful

Exploring the Various Types of Holiday Reps

  • About the different types of holiday rep that there are
  • The importance of team work (especially for montage/de-montage assistants)
  • About the seasonal contracts you can work and crossing over between seasons
  • About the role of the administrator and why you need to liaise with different offices

The Components of the Travel and Tourism Industry

  • About the different sectors that complete the travel and tourism industry
  • The different types of tourist companies you could work with
  • About the components that make the industry thrive
  • About integrations when tour operators are merged, or acquired

Economical Factors that Affect Your Career

  • About the vulnerabilities of the tourism sector that affect the careers of holiday reps
  • The different types of threats to the tourism industry
  • Global events that affect the tourism sector
  • What the International Health Regulations are, and how it impacts tourists

Nailing the Teamwork Element Required to Surpass Expectations

  • The importance of high team morale, and how to gain and sustain it
  • The 10 qualities you need to be an effective team player
  • The Thomas-Kilmann Conflict Mode Instrument (TKI) – used for conflict resolution
  • Bruce Tuckman’s ‘Stages of Group Development’

The Standard Duties of Holiday Reps

  • The legislation for health and safety that holiday reps need to ensure all resorts are in compliance with
  • The checks that holiday reps are responsible for
  • Why a holiday rep will always be required to go on excursions, even when a tour guide is provided
  • When you need to organise entertainment for guests, and why it’s crucial to get right

Personal Presentation and Protection

  • The different types of uniforms for different types of holiday reps
  • The professional behavior tour operators mandate in each of their employees
  • About the occupational hazards of working outdoors in hot climates
  • How to protect yourself from the sun and heat stroke

The Legalities Holiday Reps Need to Know About

  • Why holiday reps need to assist tour operators to comply with the Trade Descriptions Act
  • The steps in place to comply with the Disability Discrimination Act
  • What the legal definition of a package holiday really is
  • What the Denied Boarding Legislation is and why it’s handy to know about it

The Holiday Reps Role in Keeping their Guests Safe

  • About the duty of care that all holiday reps must provide customers
  • The different reports that need to be completed in compliance with health and safety guidelines
  • Why fire safety is one of the most important checks a holiday rep will do
  • What you need to include on an excursion risk assessment

Effective Handling of Customer Complaints

  • Why good customer relations is paramount for effective customer services
  • Where to obtain factual information to resolve customer disputes
  • How to handle difficult customers
  • Why you need to practice good customer service before resorting to an official customer complaints form

Administration Duties

  • About all the different types of reports you need to complete
  • Why the information you provide on your reports must be factual, accurate and presented neatly
  • When you can complete a customer complaint form before a customer actually makes a complaint
  • The reason every report you complete is vital to the tour operator

Crushing it with Customer Services

  • Why you can never let the ball drop on customer services
  • How to get into the real mindset of your customer
  • About body language
  • Why every tour operator requires all their holiday reps to excel in communication

Creating the Perfect Welcome Meeting

  • What’s involved in the welcome meeting
  • Why you need to do your research as soon as you arrive at the resort you’ll be working at
  • The different elements that must be covered in a welcome meeting
  • How to prepare all the materials you will need to successfully complete the meeting

Guide to Selling Excursions

  • How to establish rapport with your guests from the very first time you meet them
  • What to include in your sales presentations
  • The most efficient way to make sales, even if you’re not a salesperson
  • Why an objection is always an opportunity

Preparing and Conducting Transfers Successfully

  • The importance of arriving at the airport early for arrival transfers
  • How to conduct a transfer for departures
  • The information you need to provide customers during your speech on both types of transfers
  • The preparation a holiday rep needs to do to ensure the transfers go smoothly

Tallying Floats and Converting Currencies

  • Why it’s crucial for you to know how to work with different currencies
  • How frequently currency exchange rates fluctuate
  • What should be done when a tour operators provides a team float
  • How to work out your earnings from sales commissions

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

We provide a 7 Day Money Back Refund on all Courses

Now Only US$599 Save US$350 (37%)
OFF RRP US$949
Delivery Method Online
Get Info Pack

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 006ECL2CD2CB
Delivery Mode: Online
Course Access: 12 months
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate

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