Certificate in High School Diploma with Retail Customer Service Skills Training Online Course

Learn the skills and knowledge needed for successful careers in today’s retail world


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US$1449

Save US$400 (22%)
OFF RRP US$1849
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The High School Certificate with Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in todays retail world, while they earn High School credits

Looking for a career where you are always in demand? The Retail Customer Service Skills Training program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs.  In this program, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training, while you progress towards earning your High School Certificate.

As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace. Throughout the program, you will have the support of experienced, enthusiastic teachers who is committed to your success, while you obtain High School credits and progress through the course.

When you complete the program, you will earn a Retail Customer Skills Certificate.

Get started today and prepare yourself to enter this exciting career field!

The career component of this program takes an estimate of 120 hours to complete; however, the hours for the High School Certificate general education can vary based on the number of high school credits you have prior to enrollment.

You will be given eighteen (18) months to complete the program; however, since the course work is self-paced, you may be able to complete it in less time.

Upon completion of this program, you will:

  • Earn your AdvancED/SACS accredited high school Certificate
  • Earn a “Retail Customer Service Skills Training” career certificate
  • Complete a career portfolio with cover letter, resume and more

In addition, the program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:

  • Providing an excellent customer experience
  • Building customer loyalty
  • Dealing with difficult customers
  • Gaining communication skills
  • Managing Time
  • Working in teams
  • Managing yourself and others
  • Becoming successful in the retail world
  • Identifying retail workplace challenges and opportunities

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

Career Online High School is a division of Smart Horizons Career Online Education, a private school district that has been granted District Accreditation from the AdvancED Accreditation Commission, the national commission that confers the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI) accreditation seal.  This means that the SHCOE district and all its schools are accredited, and that Smart Horizons Career Online Education is recognized across the nation as a quality school system.

AdvancED is the unified organization of the North Central Association Commission on Accreditation and School Improvement (NCA CASI) and the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI).  AdvancED provides nationally recognized accreditation for school districts and individual schools and represents 27,000 public and private schools and districts across the United States and in 65 countries worldwide, educating 15 million students.

Students and community members can learn more about the District Accreditation Process at www.advanc-ed.org.

Smart Horizons has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1780 Old Meadow Road, Suite 500 McLean, VA 22102.

STATE RESTRICTIONS

“Students interested in pursuing post-secondary education within their state should check with the state to understand the requirements. States may impose requirements for receiving state financial aid. For example, an online high school Certificate may not be recognized by some colleges and universities within a state to receive financial aid. We recommend students check with a specific institution for any specific restrictions—this is particularly important for residents of New York and New Jersey.”


18 High School Credits

Retail Customer Service 1: Semester 1

  • Pretest
  • Understanding Self-Esteem
  • Setting Goals
  • Learning Styles
  • Professional Uses of Technology 
  • Security in Technology
  • 21st-Century Written Business Communication 
  • Time Management 
  • Stress Management 
  • Anger Management 
  • Conflict Resolution Strategies
  • Communication and Diversity 
  • Communication in the Workplace
  • Sexual Harassment Awareness 
  • Ethical Behavior
  • Retail Customer Service 1: Semester 1 End of Semester Exam


Retail Customer Service 1: Semester 2

  • Pretest
  • Basics of Note-Taking
  • Reading Comprehension
  • Understanding and Improving Study Habits
  • Memory Techniques
  • Test-Tasking Skills
  • Effective Environments for Learning
  • Distractions and Deterrents to Educational Success
  • What is Motivation?
  • Self-Motivation
  • Trust and Motivation
  • Change as a Motivator
  • Embracing Change
  • Critical Thinking Basics
  • Problem Solving Model
  • Decision Making
  • Improving Decision Making
  • Retail Customer Service 1: Semester 2 End of Semester Exam


Retail Customer Service 2: Semester 1

  • Pretest
  • Communication Overview
  • Verbal Communication
  • Verbal Business Communication
  • Written Communication
  • Written Business Communication
  • Nonverbal Communication
  • Communication Styles and Interpersonal Communication
  • Effective Communication
  • Active Listening
  • Assertive vs. Aggressive Communication
  • Communicating in Difficult Situations
  • Difficult Behaviors in the Workplace
  • Negativity and Power Struggles at Work
  • Working with Procrastinators and Untrustworthy People
  • Communicating by Telephone
  • Networking for Success
  • Retail Customer Service 2: Semester 1 End of Semester Exam


Retail Customer Service 2: Semester 2

  • Pretest
  • What is Stress?
  • Signs and Symptoms of Stress
  • Sources of Stress
  • Techniques for Managing Stress
  • Anxiety and Stress
  • Mindset and Stress 
  • Stress and Values Clarification 
  • Stress at Work
  • Emotional Intelligence (EI)
  • Emotional Intelligence Skills
  • Understanding Anger
  • Anger Cycle
  • Anger Management
  • Conflict Basics
  • Conflict Resolution
  • Addressing Violent Situations
  • Retail Customer Service 2: Semester 2 End of Semester Exam

This program can be taken on a PC or a Mac. You will need Internet access and email capability.

For Windows users, you will need to have Windows XP, Vista, 7, or greater. For Mac users, you will need to have Mac OSX version 10.5 or greater. You will need to use Internet Explorer version 6 or later, Firefox version 10 or later, Apple Safari 5.0.3 or later, or Google Chrome version 0.11.257.201 (including 11.0.696.57 update) or later. You will also need to enable JavaScript in your browser options.

Adobe Flash Player and Adobe Acrobat Reader are required for this program. 

Click here to download the Acrobat Reader.
Click here to download the Flash Player.

Hardware:

  • 1024 x 768, 16-bit (thousands of colors) color display or better
  • Standard mouse, keyboard, speakers and sound card 

All materials for this program are available online.

All students entering Career Online High School must be at least 16 years of age prior to the first day of class and have successfully completed the 8th Grade at an accredited institution. Minors will be required to obtain parental consent to enrollment and acknowledgment of responsibility.

1. Can I register for programs if I am an international student?

Yes, because These programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

2. How long does it take to complete a program?


The career component of this program takes an estimate of 120 hours to complete; however, the hours for the High School Diploma general education can vary based on the number of high school credits you have prior to enrollment.

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Most programs allow you 180 days after your register to complete them.

3. Do I have to buy additional materials?


No additional materials are required for this program.

4. Can I get financial assistance?


These courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.

5. What happens when I complete the program?


Upon successful completion of the program, you will be awarded a certificate of completion.

6. Am I guaranteed a job?


These programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

7. Who will be my instructor?


Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

8. What software or hardware do I need in order to take online programs and what are the system requirements?


In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.

9. Can I use a Mac?


Yes

10. When can I start the program?


Our programs are all open enrollment. You can register and start the program as soon as you are ready.

Please note:
 Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

11. How do you do the applied labs if you don’t have equipment?


The majority of labs can be done using the online lab system. A link to schedule the lab is included with the course for each lab that can be done online.

12. I dropped out my senior year. Will all of the courses I completed count towards this diploma?

Once you are ready to start the program, our Registrar will analyze your transcripts and apply credits for any course work you completed that fulfills our credit transfer requirements. Elective credits do not apply since the electives we offer are necessary in you earning your career certification. Click here to download the transcript request form.


13.  What if I don't have enough time to complete my program within the time frame provided?


The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee will be charged for an extension.

 

Karen Panerali is a Language Arts Academic Support Instructor with 15 years of experience. She is has a Bachelor’s degree in Journalism and a Master’s degree in liberal arts.

Kimberly Sher is an Academic Coach and Science Academic Support Instructor with 13 years of experience. She is has a Bachelor’s degree in Biology with a minor in Psychology and a Master’s degree in chemistry education.

Yianna Pavlakos is an Academic Coach and Social Studies Academic Support Instructor with 14 years of experience. She is has a Bachelor’s degree in history and philosophy and a Master’s degree in history.

Shauna Paedae is a Math Academic Support Instructor. She is a National Board Certified Teacher with a Master’s degree in statistics, a Bachelor’s degree in mathematics, and 31 years of teaching experience.

About this Course

The High School Certificate with Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in todays retail world, while they earn High School credits

Looking for a career where you are always in demand? The Retail Customer Service Skills Training program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs.  In this program, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training, while you progress towards earning your High School Certificate.

As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace. Throughout the program, you will have the support of experienced, enthusiastic teachers who is committed to your success, while you obtain High School credits and progress through the course.

When you complete the program, you will earn a Retail Customer Skills Certificate.

Get started today and prepare yourself to enter this exciting career field!

The career component of this program takes an estimate of 120 hours to complete; however, the hours for the High School Certificate general education can vary based on the number of high school credits you have prior to enrollment.

You will be given eighteen (18) months to complete the program; however, since the course work is self-paced, you may be able to complete it in less time.

Upon completion of this program, you will:

  • Earn your AdvancED/SACS accredited high school Certificate
  • Earn a “Retail Customer Service Skills Training” career certificate
  • Complete a career portfolio with cover letter, resume and more

In addition, the program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:

  • Providing an excellent customer experience
  • Building customer loyalty
  • Dealing with difficult customers
  • Gaining communication skills
  • Managing Time
  • Working in teams
  • Managing yourself and others
  • Becoming successful in the retail world
  • Identifying retail workplace challenges and opportunities

Course Fast Facts:

  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You will be awarded a certificate at completion of this course

Course Delivery

Upon enrolment, an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

Career Online High School is a division of Smart Horizons Career Online Education, a private school district that has been granted District Accreditation from the AdvancED Accreditation Commission, the national commission that confers the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI) accreditation seal.  This means that the SHCOE district and all its schools are accredited, and that Smart Horizons Career Online Education is recognized across the nation as a quality school system.

AdvancED is the unified organization of the North Central Association Commission on Accreditation and School Improvement (NCA CASI) and the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI).  AdvancED provides nationally recognized accreditation for school districts and individual schools and represents 27,000 public and private schools and districts across the United States and in 65 countries worldwide, educating 15 million students.

Students and community members can learn more about the District Accreditation Process at www.advanc-ed.org.

Smart Horizons has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1780 Old Meadow Road, Suite 500 McLean, VA 22102.

STATE RESTRICTIONS

“Students interested in pursuing post-secondary education within their state should check with the state to understand the requirements. States may impose requirements for receiving state financial aid. For example, an online high school Certificate may not be recognized by some colleges and universities within a state to receive financial aid. We recommend students check with a specific institution for any specific restrictions—this is particularly important for residents of New York and New Jersey.”


18 High School Credits

Retail Customer Service 1: Semester 1

  • Pretest
  • Understanding Self-Esteem
  • Setting Goals
  • Learning Styles
  • Professional Uses of Technology 
  • Security in Technology
  • 21st-Century Written Business Communication 
  • Time Management 
  • Stress Management 
  • Anger Management 
  • Conflict Resolution Strategies
  • Communication and Diversity 
  • Communication in the Workplace
  • Sexual Harassment Awareness 
  • Ethical Behavior
  • Retail Customer Service 1: Semester 1 End of Semester Exam


Retail Customer Service 1: Semester 2

  • Pretest
  • Basics of Note-Taking
  • Reading Comprehension
  • Understanding and Improving Study Habits
  • Memory Techniques
  • Test-Tasking Skills
  • Effective Environments for Learning
  • Distractions and Deterrents to Educational Success
  • What is Motivation?
  • Self-Motivation
  • Trust and Motivation
  • Change as a Motivator
  • Embracing Change
  • Critical Thinking Basics
  • Problem Solving Model
  • Decision Making
  • Improving Decision Making
  • Retail Customer Service 1: Semester 2 End of Semester Exam


Retail Customer Service 2: Semester 1

  • Pretest
  • Communication Overview
  • Verbal Communication
  • Verbal Business Communication
  • Written Communication
  • Written Business Communication
  • Nonverbal Communication
  • Communication Styles and Interpersonal Communication
  • Effective Communication
  • Active Listening
  • Assertive vs. Aggressive Communication
  • Communicating in Difficult Situations
  • Difficult Behaviors in the Workplace
  • Negativity and Power Struggles at Work
  • Working with Procrastinators and Untrustworthy People
  • Communicating by Telephone
  • Networking for Success
  • Retail Customer Service 2: Semester 1 End of Semester Exam


Retail Customer Service 2: Semester 2

  • Pretest
  • What is Stress?
  • Signs and Symptoms of Stress
  • Sources of Stress
  • Techniques for Managing Stress
  • Anxiety and Stress
  • Mindset and Stress 
  • Stress and Values Clarification 
  • Stress at Work
  • Emotional Intelligence (EI)
  • Emotional Intelligence Skills
  • Understanding Anger
  • Anger Cycle
  • Anger Management
  • Conflict Basics
  • Conflict Resolution
  • Addressing Violent Situations
  • Retail Customer Service 2: Semester 2 End of Semester Exam

This program can be taken on a PC or a Mac. You will need Internet access and email capability.

For Windows users, you will need to have Windows XP, Vista, 7, or greater. For Mac users, you will need to have Mac OSX version 10.5 or greater. You will need to use Internet Explorer version 6 or later, Firefox version 10 or later, Apple Safari 5.0.3 or later, or Google Chrome version 0.11.257.201 (including 11.0.696.57 update) or later. You will also need to enable JavaScript in your browser options.

Adobe Flash Player and Adobe Acrobat Reader are required for this program. 

Click here to download the Acrobat Reader.
Click here to download the Flash Player.

Hardware:

  • 1024 x 768, 16-bit (thousands of colors) color display or better
  • Standard mouse, keyboard, speakers and sound card 

All materials for this program are available online.

All students entering Career Online High School must be at least 16 years of age prior to the first day of class and have successfully completed the 8th Grade at an accredited institution. Minors will be required to obtain parental consent to enrollment and acknowledgment of responsibility.

1. Can I register for programs if I am an international student?

Yes, because These programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

2. How long does it take to complete a program?


The career component of this program takes an estimate of 120 hours to complete; however, the hours for the High School Diploma general education can vary based on the number of high school credits you have prior to enrollment.

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Most programs allow you 180 days after your register to complete them.

3. Do I have to buy additional materials?


No additional materials are required for this program.

4. Can I get financial assistance?


These courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.

5. What happens when I complete the program?


Upon successful completion of the program, you will be awarded a certificate of completion.

6. Am I guaranteed a job?


These programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

7. Who will be my instructor?


Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

8. What software or hardware do I need in order to take online programs and what are the system requirements?


In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.

9. Can I use a Mac?


Yes

10. When can I start the program?


Our programs are all open enrollment. You can register and start the program as soon as you are ready.

Please note:
 Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

11. How do you do the applied labs if you don’t have equipment?


The majority of labs can be done using the online lab system. A link to schedule the lab is included with the course for each lab that can be done online.

12. I dropped out my senior year. Will all of the courses I completed count towards this diploma?

Once you are ready to start the program, our Registrar will analyze your transcripts and apply credits for any course work you completed that fulfills our credit transfer requirements. Elective credits do not apply since the electives we offer are necessary in you earning your career certification. Click here to download the transcript request form.


13.  What if I don't have enough time to complete my program within the time frame provided?


The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee will be charged for an extension.

 

Karen Panerali is a Language Arts Academic Support Instructor with 15 years of experience. She is has a Bachelor’s degree in Journalism and a Master’s degree in liberal arts.

Kimberly Sher is an Academic Coach and Science Academic Support Instructor with 13 years of experience. She is has a Bachelor’s degree in Biology with a minor in Psychology and a Master’s degree in chemistry education.

Yianna Pavlakos is an Academic Coach and Social Studies Academic Support Instructor with 14 years of experience. She is has a Bachelor’s degree in history and philosophy and a Master’s degree in history.

Shauna Paedae is a Math Academic Support Instructor. She is a National Board Certified Teacher with a Master’s degree in statistics, a Bachelor’s degree in mathematics, and 31 years of teaching experience.

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Now Only US$1449 Save US$400 (22%)
OFF RRP US$1849
Delivery Method Online
Get Info Pack

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Course Summary

Course ID No.: 007GES237
Delivery Mode: Online
Course Access: 18 months to complete this program
Tutor Support: Yes
Time required: 750 Hours

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