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About This Course
What you will learn - Master the Basics of Business by Learning the Language of Management
  • Introduction to Motivation
  • The Best-Known Researchers on Motivation
  • Motivation Theories
  • Exploring Resilience-Building Strategies
  • Understanding the Theories of Motivations
  • Working through problems
  • Understanding Before Speaking
  • Talking More
Get BIG Savings with our Fundamentals of Supervision and Management Online Bundle, 3 Certificate Courses!
  1. Fundamentals of Supervision & Management
  2. Achieving Success with Difficult People
  3. Enhancing Language Development in Childhood
1. Fundamentals of Supervision and Management: Master the Basics of Business by Learning the Language of Management

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this Certificate in Fundamentals of Supervision and Management Online Course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

2. Achieving Success with Difficult People: Do you know people whose behavior makes completing even the simplest tasks difficult?

Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members?

Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

3. Enhancing Language Development in Childhood: Learn How to Enhance Language Development in Children

Follow your child's lead and have fun while enhancing language development!

In this fun and user-friendly course for parents, teachers, and caregivers, you will discover how children learn to process language and how they become proficient speakers and thinkers. This Certificate in Enhancing Language Development in Childhood Online Course will help you enrich your child's life by stimulating his or her continued speech, brain, and language development in an enjoyable, age-appropriate, and natural way.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  2. Instructors lead each course and you will be able to interact with them and ask questions
  3. You can study from home or at work at your own pace in your own time
  4. You can download printer friendly course material or save for viewing off line
  5. You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete each course receive a certificate of completion per course, with a passing score (for the online assessment) and will be issued a certificate via email.

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Units of Study

Fundamentals of Supervision and Management Online Bundle, 3 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Fundamentals of Supervision and Management Online Course

There are 12 units of study

Introduction to managerial work
How has management theory evolved over the last 100 years? In this lesson, we'll take a fascinating glimpse back into the days of assembly lines and scientific management. Why did we need managers in the first place? We'll look at the ways organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Making the transition into management
Let’s see if we can identify the characteristics of a typical supervisor's day, as well as ways that we can handle the challenges that day. We’ll talk about ways to make the supervisor’s path smoother, such as empowerment and communication. We'll also go over some helpful hints on managing your image as a supervisor in your organization. How does one begin to think, act, and look like a manager? 

The tasks of a manager
Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? In this lesson, we'll look at the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Managing tasks, performance, and time
In this lesson, we'll look at the ways a supervisor can handle the challenges of delegation, performance management, and time management. Once we understand the challenges of the typical day, we can certainly understand the importance of time management to a supervisor! In this lesson, we'll identify time-wasters and time-savers. 

Introduction to motivation
Time to really dig into the topic dear to many managers’ hearts-motivation! In this lesson, we'll clarify what managers need to understand about human motivation, and help you to understand the links between motivation and productivity.

The best-known researchers in motivation
Motivational theories are great as long as they truly help you to manage people at work every day. We'll look closely at four theories that pass that test in this lesson: Maslow’s hierarchy of needs, Herzberg's two-factor theory of motivation, the three levels of human need in Alderfer's theory, and the three needs outlined by McClelland. 

Motivation theories
Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There self-fulfilling prophecies to each of those beliefs, and we'll go over both in this lesson. We'll also discuss goal-setting theory, management by objectives, and the various types of conflict you may meet when motivating people.

Understanding the theories of motivation
In this lesson, we'll define two more very practical and influential motivational theories; Equity theory and expectancy theory. Then we'll wrap up our theoretical discussion by making sure we understand the importance of creating a motivational environment. 

Introduction to conflict resolution and problem-solving
Now comes the hard part-when real life doesn't work out they way the theories told us it should. What happens when conflict arises? We’re going to talk about conflict and conflict resolution in this lesson. We’ll include specific techniques of negotiation, a particular type of conflict management.

Models of conflict resolution and problem-solving
We'll broaden our thinking a bit in this lesson: We’ve been looking a lot at individuals, but what about conflict and problem-solving in work groups? In this lesson, we'll identify means of solving conflict between groups. We'll also learn a problem-solving model that is useful in work and in life! 

Working through problems
In this lesson, we'll continue to explore the problem-solving model introduced in Lesson 10 by talking about the importance of establishing objectives, generating alternatives, and choosing a solution.

Implementing solutions to problems and conflicts
Lesson 12 concludes the problem-solving model by explaining the importance of having a plan of action, and giving you the tools you need to carry the plan through to completion. We'll conclude by taking a final look at the conflict that can arise while solving problems and completing action plans, and the appropriate use of power to solve some conflict.

Course 2 - Certificate in Achieving Success with Difficult People Online Course

There are 12 units of study

Identifying Preferred Communication Styles
In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

Analyzing Your Own Difficult-Person Situation
In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Dealing With Hostile-Aggressive Personality Types
Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

Deaing With Difficult Passive Personality Types
In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

Dealing With Aggressive Subcategories of Difficult Intuitors
In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Identitfying and Dealing With Relaters
Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

Developing Skills to Become More Flexible
In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieve.

Exploring Resilience-Building Strategies
In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

Discovering the Importance of Assertiveness to Positive Relationships
After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

Changing Your Own Assertiveness Skills
You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Learning Techniques to Improve Your Listening Abilities
Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

Course 3 - Certificate in Enhancing Language Development in Childhood Online Course

There are 12 units of study

Introduction

How do children learn language? Play! And not with flash cards, or anything else that you can buy. Children are born with a complete package of language-learning tools. The only accessory they need is you, helping them unlock their natural instincts for language. After reading this first section, you'll be using play and instinct to communicate soundlessly with a newborn, to help him fill his language-building toolbox, and to create a stimulating environment for language development. 

First Play: Sounds & Signs

Imagine a database of sounds in your child’s brain. Where do these sounds come from? How does she file, sort, and choose to use these sounds to communicate? In today's lesson, we'll look at why her mind is made for these remarkable tasks, and you'll learn straightforward ways you can lend a hand (even in the form of sign language!). This lesson also includes a fascinating overview of brain and mouth anatomy.

Mama and Other First Real Words

You say, “Shelly just said, ‘ball’!” But your friend says, “Nah, that was just babbling.” Who's right? Does something count as a real word if it isn’t pronounced perfectly? In this lesson, we'll explore what makes a word real and how to interpret your child’s patterns of simplifying early language. You'll also start using a journal to uncover the rich potential in your child’s one- and two-word phrases.

Understanding Before Speaking

Once you understand the mechanics of hearing and understanding, your role in encouraging language can be powerful, simple, and fun! Many caregivers ask at this stage when they should start to worry about language delays. In today's lesson, we'll soothe your concerns by discussing what to watch for, when to seek assistance (and from which type of specialist), and when to stop worrying and keep playing! We'll look through a list of typical first words that you can use to trace your child’s communication explosion.

Watching & Playing

Can you guess when a baby’s brain grows the most? How do you facilitate this growth? Again, the answer is play! In this lesson, we'll match favorite infant-caregiver games to the neurological functions they stimulate. You'll also learn how language affects the development of thinking skills, just as the function of thinking affects language development. Today we'll explore how to keep this circle of growth cycling.

Adding Pieces to Phrases

Your kiddo is talking, but you’re not done yet! Although two-word phrases, such as “get ball” certainly communicate an idea, your child will keep refining his sentences as he grows. Today you'll find out how to help him progress to past tense, contractions, pronouns, and conjunctions. You'll also learn about the fascinating thought processes behind questions. Don’t forget your journal! 

Be A Natural Model

Wow–now we have listening, speaking, sounds, words, and sentences. What more is there? Lots! Is it still fun? Does she still need you? Of course! In today's lesson, we'll continue with a few more do's and don'ts for caregivers, emphasizing our favorite learning tool: games!

Making the Tongue Take Off

Expanding on our earlier anatomy lesson, today you'll learn how sounds depend on strong, agile mouth muscles. Before you start thinking about tongue push-ups, remember we always focus on maximizing the opportunities within natural interactions. A discussion of feeding—including your choices of bottles, cups, and straws—is key. We'll answer complex and controversial questions about pacifiers, sippy cups, and thumb sucking, and I'll provide some great tips for easing necessary transitions.

Playing With Sounds

Some sounds sound fun (like boing!), and some sounds feel fun (like zzzzzz). What does this kind of fun teach if it doesn't use precise words? In today's lesson, you'll find out what you're teaching when you encourage your little one to play with sounds. You'll also learn which speech games will help you make the connection from speech to reading.

Talking More

Now you know that speech, language, and communication are different, but related, topics. Using your knowledge of how sounds make language, in this lesson, you'll learn how language is used to communicate and connect with others. We call this social use of language. Today you'll learn how to help your talker become a conversationalist!

Appreciating Differences

Although children follow similar development processes, no two walk the same path. As more is discovered about learning, the lines between different, delayed, and disability grow foggier. Demystifying these terms is easier when you learn about different learning styles, and when you understand the styles used by you and your child. While you can’t eavesdrop on your child’s thoughts, what you learn in today's lesson will help you help her connect her learning style and her use of language.

A Word About Literature

Teaching a child the alphabet tends to be our first step toward reading, but is it where literacy begins? While this skill can be gratifying for adults to see, literacy begins in the brain and is nurtured with fun and games. As you've learned about language skills, literacy doesn’t come in a box from the store. When you understand instincts and use them in fun and play, they come from you.

Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Fundamentals of Supervision and Management Online Bundle, 3 Certificate Courses

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Discover the Fundamentals of Business by Learning the Language of Management And Supervision

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Course Summary

  • Delivery: Online
  • Access: 6 months
  • Time: Study at your own pace
  • Duration: 24 hours per course
  • Assessments: Yes
  • Qualification: Certificate
About This Course
What you will learn - Master the Basics of Business by Learning the Language of Management
  • Introduction to Motivation
  • The Best-Known Researchers on Motivation
  • Motivation Theories
  • Exploring Resilience-Building Strategies
  • Understanding the Theories of Motivations
  • Working through problems
  • Understanding Before Speaking
  • Talking More
Get BIG Savings with our Fundamentals of Supervision and Management Online Bundle, 3 Certificate Courses!
  1. Fundamentals of Supervision & Management
  2. Achieving Success with Difficult People
  3. Enhancing Language Development in Childhood
1. Fundamentals of Supervision and Management: Master the Basics of Business by Learning the Language of Management

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this Certificate in Fundamentals of Supervision and Management Online Course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

2. Achieving Success with Difficult People: Do you know people whose behavior makes completing even the simplest tasks difficult?

Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members?

Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

3. Enhancing Language Development in Childhood: Learn How to Enhance Language Development in Children

Follow your child's lead and have fun while enhancing language development!

In this fun and user-friendly course for parents, teachers, and caregivers, you will discover how children learn to process language and how they become proficient speakers and thinkers. This Certificate in Enhancing Language Development in Childhood Online Course will help you enrich your child's life by stimulating his or her continued speech, brain, and language development in an enjoyable, age-appropriate, and natural way.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  2. Instructors lead each course and you will be able to interact with them and ask questions
  3. You can study from home or at work at your own pace in your own time
  4. You can download printer friendly course material or save for viewing off line
  5. You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete each course receive a certificate of completion per course, with a passing score (for the online assessment) and will be issued a certificate via email.

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Units of Study

Fundamentals of Supervision and Management Online Bundle, 3 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Fundamentals of Supervision and Management Online Course

There are 12 units of study

Introduction to managerial work
How has management theory evolved over the last 100 years? In this lesson, we'll take a fascinating glimpse back into the days of assembly lines and scientific management. Why did we need managers in the first place? We'll look at the ways organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Making the transition into management
Let’s see if we can identify the characteristics of a typical supervisor's day, as well as ways that we can handle the challenges that day. We’ll talk about ways to make the supervisor’s path smoother, such as empowerment and communication. We'll also go over some helpful hints on managing your image as a supervisor in your organization. How does one begin to think, act, and look like a manager? 

The tasks of a manager
Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? In this lesson, we'll look at the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Managing tasks, performance, and time
In this lesson, we'll look at the ways a supervisor can handle the challenges of delegation, performance management, and time management. Once we understand the challenges of the typical day, we can certainly understand the importance of time management to a supervisor! In this lesson, we'll identify time-wasters and time-savers. 

Introduction to motivation
Time to really dig into the topic dear to many managers’ hearts-motivation! In this lesson, we'll clarify what managers need to understand about human motivation, and help you to understand the links between motivation and productivity.

The best-known researchers in motivation
Motivational theories are great as long as they truly help you to manage people at work every day. We'll look closely at four theories that pass that test in this lesson: Maslow’s hierarchy of needs, Herzberg's two-factor theory of motivation, the three levels of human need in Alderfer's theory, and the three needs outlined by McClelland. 

Motivation theories
Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There self-fulfilling prophecies to each of those beliefs, and we'll go over both in this lesson. We'll also discuss goal-setting theory, management by objectives, and the various types of conflict you may meet when motivating people.

Understanding the theories of motivation
In this lesson, we'll define two more very practical and influential motivational theories; Equity theory and expectancy theory. Then we'll wrap up our theoretical discussion by making sure we understand the importance of creating a motivational environment. 

Introduction to conflict resolution and problem-solving
Now comes the hard part-when real life doesn't work out they way the theories told us it should. What happens when conflict arises? We’re going to talk about conflict and conflict resolution in this lesson. We’ll include specific techniques of negotiation, a particular type of conflict management.

Models of conflict resolution and problem-solving
We'll broaden our thinking a bit in this lesson: We’ve been looking a lot at individuals, but what about conflict and problem-solving in work groups? In this lesson, we'll identify means of solving conflict between groups. We'll also learn a problem-solving model that is useful in work and in life! 

Working through problems
In this lesson, we'll continue to explore the problem-solving model introduced in Lesson 10 by talking about the importance of establishing objectives, generating alternatives, and choosing a solution.

Implementing solutions to problems and conflicts
Lesson 12 concludes the problem-solving model by explaining the importance of having a plan of action, and giving you the tools you need to carry the plan through to completion. We'll conclude by taking a final look at the conflict that can arise while solving problems and completing action plans, and the appropriate use of power to solve some conflict.

Course 2 - Certificate in Achieving Success with Difficult People Online Course

There are 12 units of study

Identifying Preferred Communication Styles
In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

Analyzing Your Own Difficult-Person Situation
In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Dealing With Hostile-Aggressive Personality Types
Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

Deaing With Difficult Passive Personality Types
In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

Dealing With Aggressive Subcategories of Difficult Intuitors
In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Identitfying and Dealing With Relaters
Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

Developing Skills to Become More Flexible
In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieve.

Exploring Resilience-Building Strategies
In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

Discovering the Importance of Assertiveness to Positive Relationships
After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

Changing Your Own Assertiveness Skills
You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Learning Techniques to Improve Your Listening Abilities
Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

Course 3 - Certificate in Enhancing Language Development in Childhood Online Course

There are 12 units of study

Introduction

How do children learn language? Play! And not with flash cards, or anything else that you can buy. Children are born with a complete package of language-learning tools. The only accessory they need is you, helping them unlock their natural instincts for language. After reading this first section, you'll be using play and instinct to communicate soundlessly with a newborn, to help him fill his language-building toolbox, and to create a stimulating environment for language development. 

First Play: Sounds & Signs

Imagine a database of sounds in your child’s brain. Where do these sounds come from? How does she file, sort, and choose to use these sounds to communicate? In today's lesson, we'll look at why her mind is made for these remarkable tasks, and you'll learn straightforward ways you can lend a hand (even in the form of sign language!). This lesson also includes a fascinating overview of brain and mouth anatomy.

Mama and Other First Real Words

You say, “Shelly just said, ‘ball’!” But your friend says, “Nah, that was just babbling.” Who's right? Does something count as a real word if it isn’t pronounced perfectly? In this lesson, we'll explore what makes a word real and how to interpret your child’s patterns of simplifying early language. You'll also start using a journal to uncover the rich potential in your child’s one- and two-word phrases.

Understanding Before Speaking

Once you understand the mechanics of hearing and understanding, your role in encouraging language can be powerful, simple, and fun! Many caregivers ask at this stage when they should start to worry about language delays. In today's lesson, we'll soothe your concerns by discussing what to watch for, when to seek assistance (and from which type of specialist), and when to stop worrying and keep playing! We'll look through a list of typical first words that you can use to trace your child’s communication explosion.

Watching & Playing

Can you guess when a baby’s brain grows the most? How do you facilitate this growth? Again, the answer is play! In this lesson, we'll match favorite infant-caregiver games to the neurological functions they stimulate. You'll also learn how language affects the development of thinking skills, just as the function of thinking affects language development. Today we'll explore how to keep this circle of growth cycling.

Adding Pieces to Phrases

Your kiddo is talking, but you’re not done yet! Although two-word phrases, such as “get ball” certainly communicate an idea, your child will keep refining his sentences as he grows. Today you'll find out how to help him progress to past tense, contractions, pronouns, and conjunctions. You'll also learn about the fascinating thought processes behind questions. Don’t forget your journal! 

Be A Natural Model

Wow–now we have listening, speaking, sounds, words, and sentences. What more is there? Lots! Is it still fun? Does she still need you? Of course! In today's lesson, we'll continue with a few more do's and don'ts for caregivers, emphasizing our favorite learning tool: games!

Making the Tongue Take Off

Expanding on our earlier anatomy lesson, today you'll learn how sounds depend on strong, agile mouth muscles. Before you start thinking about tongue push-ups, remember we always focus on maximizing the opportunities within natural interactions. A discussion of feeding—including your choices of bottles, cups, and straws—is key. We'll answer complex and controversial questions about pacifiers, sippy cups, and thumb sucking, and I'll provide some great tips for easing necessary transitions.

Playing With Sounds

Some sounds sound fun (like boing!), and some sounds feel fun (like zzzzzz). What does this kind of fun teach if it doesn't use precise words? In today's lesson, you'll find out what you're teaching when you encourage your little one to play with sounds. You'll also learn which speech games will help you make the connection from speech to reading.

Talking More

Now you know that speech, language, and communication are different, but related, topics. Using your knowledge of how sounds make language, in this lesson, you'll learn how language is used to communicate and connect with others. We call this social use of language. Today you'll learn how to help your talker become a conversationalist!

Appreciating Differences

Although children follow similar development processes, no two walk the same path. As more is discovered about learning, the lines between different, delayed, and disability grow foggier. Demystifying these terms is easier when you learn about different learning styles, and when you understand the styles used by you and your child. While you can’t eavesdrop on your child’s thoughts, what you learn in today's lesson will help you help her connect her learning style and her use of language.

A Word About Literature

Teaching a child the alphabet tends to be our first step toward reading, but is it where literacy begins? While this skill can be gratifying for adults to see, literacy begins in the brain and is nurtured with fun and games. As you've learned about language skills, literacy doesn’t come in a box from the store. When you understand instincts and use them in fun and play, they come from you.

Requirements

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

Microsoft Windows XP, or laterModern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

OSX/iOS 6 or laterModern and up to date Browser (Firefox, Chrome, Safari)

All systems

Internet bandwidth of 1Mb or fasterFlash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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