Fundamentals of Supervision and Management Online Bundle, 2 Certificate Courses

Learn The Fundamentals Of Management And Supervision

Fundamentals of Supervision and Management Online Bundle, 2 Certificate Courses

NOW ONLY

US$489

Save US$801 (62%)
OFF RRP US$1290
Get Info Pack

Get Fundamentals of Supervision & Management, and Achieving Success with Difficult People in this Bundle

1. Fundamentals of Supervision and Management: Master the Basics of Business by Learning the Language of Management

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this Certificate in Fundamentals of Supervision and Management Online Course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

2. Achieving Success with Difficult People: Do you know people whose behavior makes completing even the simplest tasks difficult?

Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members?

Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  2. Instructors lead each course and you will be able to interact with them and ask questions
  3. You can study from home or at work at your own pace in your own time
  4. You can download printer friendly course material or save for viewing off line
  5. You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete each course receive a certificate of completion per course, with a passing score (for the online assessment) and will be issued a certificate via email.

Fundamentals of Supervision and Management Online Bundle, 2 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Fundamentals of Supervision and Management Online Course

There are 12 units of study

Introduction to managerial work
How has management theory evolved over the last 100 years? In this lesson, we'll take a fascinating glimpse back into the days of assembly lines and scientific management. Why did we need managers in the first place? We'll look at the ways organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Making the transition into management
Let’s see if we can identify the characteristics of a typical supervisor's day, as well as ways that we can handle the challenges that day. We’ll talk about ways to make the supervisor’s path smoother, such as empowerment and communication. We'll also go over some helpful hints on managing your image as a supervisor in your organization. How does one begin to think, act, and look like a manager? 

The tasks of a manager
Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? In this lesson, we'll look at the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Managing tasks, performance, and time
In this lesson, we'll look at the ways a supervisor can handle the challenges of delegation, performance management, and time management. Once we understand the challenges of the typical day, we can certainly understand the importance of time management to a supervisor! In this lesson, we'll identify time-wasters and time-savers. 

Introduction to motivation
Time to really dig into the topic dear to many managers’ hearts-motivation! In this lesson, we'll clarify what managers need to understand about human motivation, and help you to understand the links between motivation and productivity.

The best-known researchers in motivation
Motivational theories are great as long as they truly help you to manage people at work every day. We'll look closely at four theories that pass that test in this lesson: Maslow’s hierarchy of needs, Herzberg's two-factor theory of motivation, the three levels of human need in Alderfer's theory, and the three needs outlined by McClelland. 

Motivation theories
Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There self-fulfilling prophecies to each of those beliefs, and we'll go over both in this lesson. We'll also discuss goal-setting theory, management by objectives, and the various types of conflict you may meet when motivating people.

Understanding the theories of motivation
In this lesson, we'll define two more very practical and influential motivational theories; Equity theory and expectancy theory. Then we'll wrap up our theoretical discussion by making sure we understand the importance of creating a motivational environment. 

Introduction to conflict resolution and problem-solving
Now comes the hard part-when real life doesn't work out they way the theories told us it should. What happens when conflict arises? We’re going to talk about conflict and conflict resolution in this lesson. We’ll include specific techniques of negotiation, a particular type of conflict management.

Models of conflict resolution and problem-solving
We'll broaden our thinking a bit in this lesson: We’ve been looking a lot at individuals, but what about conflict and problem-solving in work groups? In this lesson, we'll identify means of solving conflict between groups. We'll also learn a problem-solving model that is useful in work and in life! 

Working through problems
In this lesson, we'll continue to explore the problem-solving model introduced in Lesson 10 by talking about the importance of establishing objectives, generating alternatives, and choosing a solution.

Implementing solutions to problems and conflicts
Lesson 12 concludes the problem-solving model by explaining the importance of having a plan of action, and giving you the tools you need to carry the plan through to completion. We'll conclude by taking a final look at the conflict that can arise while solving problems and completing action plans, and the appropriate use of power to solve some conflict.

Course 2 - Certificate in Achieving Success with Difficult People Online Course

There are 12 units of study

Identifying Preferred Communication Styles
In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

Analyzing Your Own Difficult-Person Situation
In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Dealing With Hostile-Aggressive Personality Types
Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

Deaing With Difficult Passive Personality Types
In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

Dealing With Aggressive Subcategories of Difficult Intuitors
In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Identitfying and Dealing With Relaters
Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

Developing Skills to Become More Flexible
In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieve.

Exploring Resilience-Building Strategies
In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

Discovering the Importance of Assertiveness to Positive Relationships
After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

Changing Your Own Assertiveness Skills
You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Learning Techniques to Improve Your Listening Abilities
Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

Yes, this course is online. Through well-crafted lessons, expert online instruction and interaction with your tutor, participants in this course gain valuable knowledge. You have the flexibility to study at your own pace combined with enough structure and support to complete the course. You can access the classroom 24/7 from anywhere with an Internet connection.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

New sessions of each course run every month, please check start dates under course summary. They last six weeks, with two new lessons being released weekly (for a total of 12). The courses are entirely Web-based with comprehensive lessons, quizzes, and assignments. A dedicated professional instructor facilitates every course; pacing learners, answering questions, giving feedback, and facilitating discussions.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

This course is accessible for 8 weeks. You'll spend roughly two to four hours each week completing two engaging lessons in an enjoyable, interactive learning environment.

13.  How long will my course take?

Individual courses are very comprehensive and can take up to 24 hours to complete.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.

For example:

  • 2 course bundle is 2 x 24 hours = 48 hours
  • 3 course bundle is 3 x 24 hours = 72 hours
  • 5 course bundle is 5 x 24 hours = 120 hours
  • 10 course bundle is 10 x 24 hours = 240 hours
14.  Is there tutor support available?

Yes, there is tutor support, a dedicated professional instructor facilitates every course, pacing learners, answering questions, giving feedback, and facilitating discussions.

15.  What is included with the course?

The onetime fee includes all training materials, including online content, diagrams, videos if included, interactive instructions and quizzes, plus you will receive a certificate upon completion.

16.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

17.  Is the course interactive?

Yes, all our courses are interactive.

18.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

19.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

20.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

21.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

22.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

23.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

24.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go. 

25.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

26.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

27.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

28.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

29.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

30.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in. 

About this Course

Get Fundamentals of Supervision & Management, and Achieving Success with Difficult People in this Bundle

1. Fundamentals of Supervision and Management: Master the Basics of Business by Learning the Language of Management

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this Certificate in Fundamentals of Supervision and Management Online Course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

2. Achieving Success with Difficult People: Do you know people whose behavior makes completing even the simplest tasks difficult?

Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members?

Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  2. Instructors lead each course and you will be able to interact with them and ask questions
  3. You can study from home or at work at your own pace in your own time
  4. You can download printer friendly course material or save for viewing off line
  5. You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete each course receive a certificate of completion per course, with a passing score (for the online assessment) and will be issued a certificate via email.

Fundamentals of Supervision and Management Online Bundle, 2 Courses includes the following courses, below is a summary of each course: 

Course 1 - Certificate in Fundamentals of Supervision and Management Online Course

There are 12 units of study

Introduction to managerial work
How has management theory evolved over the last 100 years? In this lesson, we'll take a fascinating glimpse back into the days of assembly lines and scientific management. Why did we need managers in the first place? We'll look at the ways organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Making the transition into management
Let’s see if we can identify the characteristics of a typical supervisor's day, as well as ways that we can handle the challenges that day. We’ll talk about ways to make the supervisor’s path smoother, such as empowerment and communication. We'll also go over some helpful hints on managing your image as a supervisor in your organization. How does one begin to think, act, and look like a manager? 

The tasks of a manager
Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? In this lesson, we'll look at the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Managing tasks, performance, and time
In this lesson, we'll look at the ways a supervisor can handle the challenges of delegation, performance management, and time management. Once we understand the challenges of the typical day, we can certainly understand the importance of time management to a supervisor! In this lesson, we'll identify time-wasters and time-savers. 

Introduction to motivation
Time to really dig into the topic dear to many managers’ hearts-motivation! In this lesson, we'll clarify what managers need to understand about human motivation, and help you to understand the links between motivation and productivity.

The best-known researchers in motivation
Motivational theories are great as long as they truly help you to manage people at work every day. We'll look closely at four theories that pass that test in this lesson: Maslow’s hierarchy of needs, Herzberg's two-factor theory of motivation, the three levels of human need in Alderfer's theory, and the three needs outlined by McClelland. 

Motivation theories
Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There self-fulfilling prophecies to each of those beliefs, and we'll go over both in this lesson. We'll also discuss goal-setting theory, management by objectives, and the various types of conflict you may meet when motivating people.

Understanding the theories of motivation
In this lesson, we'll define two more very practical and influential motivational theories; Equity theory and expectancy theory. Then we'll wrap up our theoretical discussion by making sure we understand the importance of creating a motivational environment. 

Introduction to conflict resolution and problem-solving
Now comes the hard part-when real life doesn't work out they way the theories told us it should. What happens when conflict arises? We’re going to talk about conflict and conflict resolution in this lesson. We’ll include specific techniques of negotiation, a particular type of conflict management.

Models of conflict resolution and problem-solving
We'll broaden our thinking a bit in this lesson: We’ve been looking a lot at individuals, but what about conflict and problem-solving in work groups? In this lesson, we'll identify means of solving conflict between groups. We'll also learn a problem-solving model that is useful in work and in life! 

Working through problems
In this lesson, we'll continue to explore the problem-solving model introduced in Lesson 10 by talking about the importance of establishing objectives, generating alternatives, and choosing a solution.

Implementing solutions to problems and conflicts
Lesson 12 concludes the problem-solving model by explaining the importance of having a plan of action, and giving you the tools you need to carry the plan through to completion. We'll conclude by taking a final look at the conflict that can arise while solving problems and completing action plans, and the appropriate use of power to solve some conflict.

Course 2 - Certificate in Achieving Success with Difficult People Online Course

There are 12 units of study

Identifying Preferred Communication Styles
In our first lesson, you'll find out the answers to four very important questions that impact the success of your relationships with others. The answers to these questions will help you identify your preferred communication styles. By the time you finish this lesson, your skills for achieving successful relationships will markedly increase.

Analyzing Your Own Difficult-Person Situation
In this lesson, you'll begin to build a database about not only your difficult people (those who are different in communication style from you), but also enhance your skills in reviewing and resolving problems with them. You'll learn to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You'll also learn to use a well-structured approach to carefully review all aspects of difficult situations by answering these questions: who? what? where? when? how? and why? And by answering these questions, you'll review specifically who your difficult people are, what they're like, how you typically react to them, and their response to your actions. These answers will enhance your ability to find solutions to conflict rather than defeat.

Dealing With Hostile-Aggressive Personality Types
Today, we'll discuss four types of hostile, pushy, and rude people—with the emphasis on "hostile." These are people who want to control everything and everyone but have no self-control. This group is aggressive and unfriendly, and is appropriately called Hostile-Aggressives and/or Sensors. You'll learn how to analyze your own interactions, and see why some people are so concerned with "getting their job done" that they pay little attention to relationships with others. By observing others closely, you'll learn to read their identifying characteristics, and once you can identify which type of person you're dealing with, you'll be able to choose appropriate reactions to their hostile behaviors.

Deaing With Difficult Passive Personality Types
In today's lesson, you'll learn appropriate options for interacting well with those who are stubborn, tight-lipped, and critical—the people known as Negative-Passives and/or Thinkers. By comparing your own group of Thinkers and Sensors, you'll soon see why Thinkers are much more passive than Sensors. They're also more organized, precise, and thorough. You'll easily recognize Thinkers you know because they're perfectionists—always moving slowly and cautiously. By the time you finish this lesson, you'll know some specific approaches you can use to deal with this group.

Dealing With Aggressive Subcategories of Difficult Intuitors
In this lesson, you'll learn and practice appropriate options for dealing effectively with aggressive subcategories of Intuitors whom you'll learn to recognize because of their fashionable and stylish appearances, as well as their stimulating, cluttered, and friendly workplaces. You've probably experienced what happens when Intuitors aren't getting their needs met. They become neglectors, empire builders, and prima donnas. And by the time you finish this lesson, you'll know how to deal with each one.

Identitfying and Dealing With Relaters
Today, we'll take another look at Relaters and see how they differ from Intuitors, who are also people-focused. Plus, you'll learn ways to effectively handle the difficult subcategories of Relaters. You'll see from examples that Relaters are more passive than Intuitors, they concentrate more on pleasing others than Intuitors do, they're very attentive to the needs of others, and they set high value on friendships and being accepted by others. But if their needs aren't met, they may become approval-seeking to the extreme. We'll go over how to deal with them in today's lesson.

Overcoming Your Own Difficult Characteristics
Some of your difficult people probably also feel that you're their difficult person, but you may be totally unaware of this. Do you feel that ignorance is really bliss? You wouldn't if you value relationships with others as well as personal and professional success. If so, you need to know whose difficult person you may be. We'll go through some exercises in this lesson that should help you figure it out. The greater your versatility, the more likely you are to experience win-win relationships—those in which the needs of everyone in a relationship are met.

Developing Skills to Become More Flexible
In this lesson, you'll work toward improving your own flexibility skills: Confidence, tolerance, empathy, positivity, and respect. To help, you'll answer a few questions about each of your own skill sets as you move through the lesson's materials. You'll also select and use techniques and processes to increase or improve your flexibility skills, and then you'll review your success or results achieve.

Exploring Resilience-Building Strategies
In today's lesson, you'll learn that a certain set of characteristics is essential if you want to relate well with others. As you'll find out today, you must first improve your versatility skills to maintain a positive attitude, and then learn to view obstacles and problems as "opportunities." You'll also learn that versatility is based on your levels of resilience, vision, attentiveness, competence, and self-correction. Plus, you'll review techniques and processes by which you may increase or improve your versatility skills, and then apply the skills to your own situations and relationships and analyze their effectiveness.

Discovering the Importance of Assertiveness to Positive Relationships
After we finish today's lesson, you'll understand what assertiveness is and what it isn't. You'll begin to see why assertive behavior is so important to your success in getting along well with others, and you'll carefully examine your own level of assertiveness, know which of your skills need fine-tuning, and have access to the tools needed to accomplish your tune up. You'll learn that assertiveness involves taking responsibility for getting your own needs met in a way that also preserves the dignity and rights of others. Plus, you'll learn how to both show and tell others through assertive actions and language what you mean and what you need or want.

Changing Your Own Assertiveness Skills
You're going to be amazed by the results you'll be able to accomplish after you complete this lesson! The assertive-communication techniques you'll practice are simple, yet powerful. You'll learn to use self-disclosure appropriately to share information about yourself—your thoughts, feelings, and opinions—to build relationship trust and common ground. Then you'll find out how to use persistence, or the broken record technique, to get results from someone who's not listening to your wants or needs. Next, you'll find out how to effectively use your voice and language assertively to improve your relationships. Added to the many other techniques you've already explored in this course, you'll now have all the tools you need to improve and maintain even your most difficult relationships.

Learning Techniques to Improve Your Listening Abilities
Today in our final lesson, you may be surprised to discover that your listening skills need improvement because listening well is a complex process in which your own selective filtering often keeps you from real understanding. Even more astounding, we spend more time listening every day than we do in other types of communication, yet a majority of us have never learned how to listen effectively. When paired with assertive speaking skills and other nonverbal skills, assertive listening skills will give you a lot more personal control over difficult situations—including living and working with difficult people.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

1.  Who are Courses For Success?

Courses For Success is a global course platform that started in 2008 with 5 courses, since then we have grown to over 10,000 online courses. As our courses are delivered online via the internet, we sell our courses worldwide.

Our courses span across many categories including Academic, Animal, Beauty, Business, Career, Counseling, Creative & Media, Health & Therapy, Hobbies & Trades, IT, Personal Development, Sports & Fitness.

Some of the companies we work with include Groupon, Living Social, CNN, Entrepreneur, Mashable, Reed UK, Stack Social and many more.

2.  Is there a refund/cancellation policy?

Yes, we have a 7-day money-back refund guarantee. Just send us an email to email/info)(coursesforsuccess.com with the subject Courses For Success Refund so we can accommodate your request.

3.  What is the FREE Personal Success Training Program?

The Personal Success Training Program was developed by Courses For Success to help our customers achieve success. Currently, we are offering this program for FREE with every course or bundle purchase this month. This is a limited time offer! We have received thousands of reviews for this program, please see: Personal Success Training Program Reviews

4.  Are there any requirements to study this course?

No, anyone who has an interest in learning more about this subject matter is encouraged to take our course. There are no entry requirements to take this course.

5.  Do I require to have finished high school to complete this course

No, you do not require a High School Diploma or to have finished school to study this course, this course is open to anyone who would like to take this course.

6.  What if English is not my first language?

This course is provided in English, however, due to the digital nature of our training, you can take your time studying the material and make use of tools such as google translate and Grammarly.

7.  Is this course online or conducted in person?

Yes, this course is online. Through well-crafted lessons, expert online instruction and interaction with your tutor, participants in this course gain valuable knowledge. You have the flexibility to study at your own pace combined with enough structure and support to complete the course. You can access the classroom 24/7 from anywhere with an Internet connection.

8.  How do I receive my course?

After you have completed the payment, you will receive a confirmation email and tax receipt. You will also receive an email containing your course login details (username and password), as well as instructions on how to access and log in to your course via the internet with any device, please check your junk/spam folder in the event that you do not receive the email.

9.  When does this course start?

New sessions of each course run every month, please check start dates under course summary. They last six weeks, with two new lessons being released weekly (for a total of 12). The courses are entirely Web-based with comprehensive lessons, quizzes, and assignments. A dedicated professional instructor facilitates every course; pacing learners, answering questions, giving feedback, and facilitating discussions.

10.  What is online learning like?

Online learning is easy, if not easier than a traditional academic situation. By studying an online course, the usual boundaries caused by location and time constraints are eliminated, meaning you are free to study where and when you want at your own pace. Of course, you will need to be able to self-manage your time and be organized, but with our help, you’ll soon find yourself settling into a comfortable rhythm of study.

11.  What computer skills do I need for my course?

You don't need to be a computer expert to succeed with our online training, but you should be comfortable typing, using the internet and be capable of using common software (such as Microsoft word).

12.  How long will you have access to the online course?

This course is accessible for 8 weeks. You'll spend roughly two to four hours each week completing two engaging lessons in an enjoyable, interactive learning environment.

13.  How long will my course take?

Individual courses are very comprehensive and can take up to 24 hours to complete.

If you choose a course bundle, simply multiply the above hours by the number of courses included in the bundle.

For example:

  • 2 course bundle is 2 x 24 hours = 48 hours
  • 3 course bundle is 3 x 24 hours = 72 hours
  • 5 course bundle is 5 x 24 hours = 120 hours
  • 10 course bundle is 10 x 24 hours = 240 hours
14.  Is there tutor support available?

Yes, there is tutor support, a dedicated professional instructor facilitates every course, pacing learners, answering questions, giving feedback, and facilitating discussions.

15.  What is included with the course?

The onetime fee includes all training materials, including online content, diagrams, videos if included, interactive instructions and quizzes, plus you will receive a certificate upon completion.

16.  Do I need to buy textbooks?

All the required material for your course is included in the online system, you do not need to buy anything else.

17.  Is the course interactive?

Yes, all our courses are interactive.

18.  Is there an assessment or exam?

Yes, you will be required to complete a multiple-choice test online at the end of your course, you can do this test as many times as you require.

19.  What type of certificate will I receive?

You will receive a Certificate of Completion that is applicable worldwide, which demonstrates your commitment to learning new skills. You can share the certificate with your friends, relatives, co-workers and potential employers. Also, include it in your resume/CV, professional social media profiles and job applications.

Wendy Sue Hunt - 5 STAR REVIEW
"If you are considering taking any “Courses for Success”, I would highly recommend it. I have always been a firm believer it’s important to always sharpen your skills. You are never too old to learn more. I found the courses very helpful, interesting and easy to understand.
The term “Courses for Success” helped me in my current position to succeed. After completing the courses, I gave my manager the completion certificates. Recently I received a promotion too."
Valencia Marie Aviles - 5 STAR REVIEW
"I had a very good experience with my course. It has helped me to get multiple jobs and prepared me for almost everything I would need to know. The course was very informative and easy to understand and broken up perfectly to be done in a short amount of time while still learning a good amount! I would recommend Courses for Success to anyone trying to get abs certifications for job advancements, it is well worth it!"
ELENA GRIFFIN - 5 STAR REVIEW
"I have absolutely enjoyed the materials from Courses for Success. The materials are easy to understand which makes learning enjoyable. Courses for Success have great topics of interest which make you come back for more.
Thank you Courses for Success for being part of my learning journey and making education affordable!"

Our completion certificates are very valuable and will help you progress in your work environment and show employers how committed you are to learn new skills, you might even get a promotion.

20.  Will this course be credited by universities?

No, it is not equivalent to a college or university credit.

21.  Am I guaranteed to get a job with this certificate?

This course will give you the skills you need to help you obtain employment, but it’s up to you if you get the job or not.

22.  How will this course assist me with my career?

Studying and completing this course will show employers that you have the knowledge in this field, additionally you will gain more confidence in this area of expertise.

23.  How long is the certificate valid for?

The Certificates are valid for life and do not need renewing. 

24.  Can I take more than one course at a time?

Courses are studied online at your own pace and you are free to study as many or as few courses as you wish, we also offer online course bundles that allow you to save on additional courses so that you may get all the topics related to your training goals in one go. 

25.  What are the Payment Methods available? Is there a payment plan?

We accept payments via PayPal, Credit Card, Bank Transfer and Amazon Pay for the USA. For payment plans, we offer Sezzle for USA & Canada, Afterpay for Australia & New Zealand. *For faster transaction Credit Card payments are preferred. Please purchase online via our website course product page or contact us at email/info)(coursesforsuccess.com, to pay via bank transfer.

26.  Can I purchase for multiple people?

Yes, you can do this by purchasing individually via website or send us a request via email at email/info)(coursesforsuccess.com

27.  Can I request for an invoice before purchase?

Yes, you can request for an invoice via email at email/info)(coursesforsuccess.com

28.  Purchase for a gift?

Yes, you can purchase this course as a gift, simply send an email to email/info)(coursesforsuccess.com, with the course details and we can accommodate this.

29.  Can I create my own course bundle?

Yes, you can customize your own bundle. Please send us the complete list with the exact course link of the courses you'd like to bundle up via email email/info)(coursesforsuccess.com and we will create them for you. *Each course access, time of completion and certification varies depending on the course type.

30.  How will I contact Courses For Success if I have any questions?

You can contact our support team, at any time through live chat on our website, or email at email/info)(coursesforsuccess.com, or by calling one of our phone numbers depending on which country you are in. 

We provide a 7 Day Money Back Refund on all Courses

Special Offer

 

Receive The Personal Success Training Program FREE, When You Purchase This Course - Limited Time Remaining!  (Value $600)

 

The Personal Success Training Program Helps You Stay Focused To Achieve Your Goals!
Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

Training 2 Or More People?


Empower your business with access to 500+ job & soft skills online training courses.

SUCCESS PRO - For Business

Course Summary

Course ID: 007SUP2CB
Delivery Mode: Online
Access: 6-8 Weeks Per Course
Time: 48 Hours
Assessments: Yes
Qualification: Certificate

Start Dates

This course is available to begin on the following dates

  • 12 May
  • 16 June
  • 13 July

Learn More With Course Bundles

Popular Courses and Bundles

Get a FREE Career Planner