Facilitation Skills Online Bundle, 3 Certificate Courses

How to Lead Meetings and Discussions More Effectively

Facilitation Skills Online Bundle, 3 Certificate Courses

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Save US$458 (57%)
OFF RRP US$807
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Get Facilitation Skills, Conflict Resolution, and Negotiation Skills in this Bundle

1. Facilitation Skills: How to Lead Meetings and Discussions More Effectively

Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process.Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself. 

This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings.  Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.

By the end of this course, you will be able to:

  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Provide tips in choosing and preparing for facilitation
  • Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
  • Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
  • Define what interventions are, when they are appropriate and how to implement them

2. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

3. Negotiation Skills: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Facilitation Skills 3 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Facilitation Skills

Module One - Getting Started

Module Two - Understanding Facilitation

  • What is facilitation?
  • What is a facilitator?
  • When is facilitation appropriate?

Module Three - Process vs Content

  • About process
  • About content
  • A facilitator's focus

Module Four - Laying the Groundwork

  • Choosing a facilitated approach
  • Planning for a facilitated meeting
  • Collecting data

Module Five - Tuckman and Jensen's Model of Team Development

  • Stage One - Forming
  • Stage Two - Storming
  • Stage Three - Norming
  • Stage Four - Performing

Module Six - Building Consensus

  • Encouraging participation
  • Gathering information
  • Presenting information
  • Synthesizing and Summarising

Module Seven - Reaching a Decision Point

  • Indentifying the options
  • Creating a short list
  • Choosing a solution
  • Using the multi-option technique

Module Eight - Dealing with Difficult People

  • Addressing disruptions
  • Common types of difficult people and how to handle them
  • Helping the group resolve issues on their own

Module Nine - Addressing Group Dysfunction

  • Using ground rules to prevent dysfunction
  • Restarting and reframing issues
  • Some of the ways of restarting and reframing includes
  • Getting people back on track

Module Ten - About Intervention

  • Why intervention may be necessary
  • When to intervene
  • Levels of intervention

Module Eleven - Intervention Techniques

  • Using your processes
  • Boomerang it back
  • ICE it - Identify, Check for agreement, Evaluate how to resolve

Module Twelve - Wrapping Up

Course 2 - Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 3 - Negotiation Skills

Module One - Getting Started

Module Two - Understanding Negotiation

  • Types of negotiations
  • The three phases
  • Skills for successful negotiation

Module Three - Getting Prepared

  • Establishing your WATNA and BATNA
  • Identifying your WAP
  • Identifying your ZOPA
  • Personal preparation

Module Four - Laying the Groundwork

  • Setting the time and place
  • Establishing common ground
  • Creating a negotiation framework
  • The negotiation process

Module Five - Phase One - Exchanging Information

  • Getting off on the right foot
  • What to share
  • What to keep to yourself

Module Six - Phase Two - Bargaining

  • What to expect
  • Techniques to try
  • How to break an impasse

Module Seven - About Mutual Gain

  • Three ways to see your options
  • About mutual gain
  • Creating a mutual gain solution
  • What do I want?
  • What do they want?
  • What do we want?

Module Eight - Phase Three - Closing

  • Reaching consensus
  • Building an agreement
  • Setting the terms of the agreement

Module Nine - Dealing with Difficult Issues

  • Being prepared for environmental tactics
  • Dealing with personal attacks
  • Controlling your emotions
  • Deciding when it's time to walk away

Module Ten - Negotiating Outside the Boardroom

  • Adapting the process for smaller negotiations
  • Negotiating via telephone
  • Negotiating via email

Module Eleven - Negotiating on Behalf of Someone Else

  • Choosing the negotiating team
  • Covering all the bases
  • Dealing with tough questions

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
44%
4 star
32%
3 star
17%
2 star
5%
1 star
2%
(598)
Average rating 3.5 out of 5 stars

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

3 September 2019 08:38:35 AM

thanks a bunch!

29 August 2019 01:04:44 PM

An informative and helpful course

29 August 2019 01:03:56 PM

An informative and helpful course

31 July 2019 03:24:28 PM

Great course!

30 July 2019 02:56:42 PM

knowledgeable and conscious oriented ....makes you fully aware of a conflict and how to resolve it using the sense of maturity as per this course.

20 July 2019 09:46:14 AM

Very informative

20 July 2019 09:18:51 AM

Nice and clear course

18 July 2019 03:59:29 AM

Great class very insightful

29 June 2019 02:18:51 PM

Great information, very well organized and in depth.

21 June 2019 01:54:42 AM

Two thumbs up!

21 June 2019 01:54:41 AM

great training

12 June 2019 03:03:29 AM

This was my first . class and it was easy to understood and to the point. The modules were not lengthy which makes it very nice.

8 June 2019 11:37:25 AM

good course

7 June 2019 12:08:24 AM

This course was helpful in that it gave me information on different techniques to use to keep a group on track.

2 June 2019 04:01:53 PM

Good points and well delivered.

26 May 2019 11:51:19 PM

I found this course very insightful

12 May 2019 06:36:32 PM

great cause,easy steps to follow and very informative

7 May 2019 03:11:10 AM

I learned a lot from this course.

21 April 2019 02:11:34 AM

I found this course Amazingly useful

Load more reviews Loading...
About this Course

Get Facilitation Skills, Conflict Resolution, and Negotiation Skills in this Bundle

1. Facilitation Skills: How to Lead Meetings and Discussions More Effectively

Facilitation is often referred to as the new cornerstone of management philosophy with its focus on fairness and creating an easy decision making process.Creating a comfortable environment through better facilitation will help you understand what a good facilitator can do to improve any meeting or gathering and put the theory into practice yourself. 

This Facilitation Skills course can help any scale of organization make better decisions, you will gain a strong understanding of what facilitation is all about, as well as learn new tools that you can use to facilitate small meetings.  Additionally you will learn to command a room and dictate the pace of a meeting, skills that will set you up to become a great facilitator yourself.

By the end of this course, you will be able to:

  • Define facilitation and identify its purpose and benefits
  • Clarify the role and focus of a facilitator
  • Differentiate between process and content in the context of a group discussion
  • Provide tips in choosing and preparing for facilitation
  • Identify a facilitator's role when managing groups in each of Tuckman and Jensen's stages of group development: forming, storming, norming and performing
  • Identify ways a facilitator can help a group reach consensus: from encouraging participation to choosing a solution
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups
  • Define what interventions are, when they are appropriate and how to implement them

2. Conflict Resolution: Learn How To Resolve Conflicts of Any Size

There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc.

Conflict resolution grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This course will demonstrate the six-step process to resolve conflicts of any size.

You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course Topics:

  • Building Positive Energy
  • Fishbone Diagram
  • Agreement Frame

By the end of this Conflict Resolution Online Short Course, you will be able to:

  • Understand what conflict and effective conflict resolution mean.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be able to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques

3. Negotiation Skills: Understand The Phases Of Negotiation

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time.

This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

The Negotiation Skills course will give you a sense of understanding your opponent and have the confidence to not settle for less than what you feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this Negotiation Skills Online Short Course, you will be able to:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

The Facilitation Skills 3 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Facilitation Skills

Module One - Getting Started

Module Two - Understanding Facilitation

  • What is facilitation?
  • What is a facilitator?
  • When is facilitation appropriate?

Module Three - Process vs Content

  • About process
  • About content
  • A facilitator's focus

Module Four - Laying the Groundwork

  • Choosing a facilitated approach
  • Planning for a facilitated meeting
  • Collecting data

Module Five - Tuckman and Jensen's Model of Team Development

  • Stage One - Forming
  • Stage Two - Storming
  • Stage Three - Norming
  • Stage Four - Performing

Module Six - Building Consensus

  • Encouraging participation
  • Gathering information
  • Presenting information
  • Synthesizing and Summarising

Module Seven - Reaching a Decision Point

  • Indentifying the options
  • Creating a short list
  • Choosing a solution
  • Using the multi-option technique

Module Eight - Dealing with Difficult People

  • Addressing disruptions
  • Common types of difficult people and how to handle them
  • Helping the group resolve issues on their own

Module Nine - Addressing Group Dysfunction

  • Using ground rules to prevent dysfunction
  • Restarting and reframing issues
  • Some of the ways of restarting and reframing includes
  • Getting people back on track

Module Ten - About Intervention

  • Why intervention may be necessary
  • When to intervene
  • Levels of intervention

Module Eleven - Intervention Techniques

  • Using your processes
  • Boomerang it back
  • ICE it - Identify, Check for agreement, Evaluate how to resolve

Module Twelve - Wrapping Up

Course 2 - Conflict Resolution

Section One: Getting Started

Section Two: Introduction to Conflict Resolution

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process

Section Three: Effective Conflict Resolution Styles

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Section Four: Creating a Communicative Atmosphere

  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Section Five: Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Section Six: Focusing on Individual and Shared Needs

  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership

Section Seven: Analysing to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution

Section Eight: Create Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options

Section Nine: Solution Building

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Module Ten: The Short Version of the Process

  • Evaluating the Situation 
  • Choosing Your Steps 
  • Creating an Action Plan 
  • Using Individual Process Steps

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques 
  • The Agreement Frame 
  • Asking Open Questions

Module Twelve: Wrapping Up

Course 3 - Negotiation Skills

Module One - Getting Started

Module Two - Understanding Negotiation

  • Types of negotiations
  • The three phases
  • Skills for successful negotiation

Module Three - Getting Prepared

  • Establishing your WATNA and BATNA
  • Identifying your WAP
  • Identifying your ZOPA
  • Personal preparation

Module Four - Laying the Groundwork

  • Setting the time and place
  • Establishing common ground
  • Creating a negotiation framework
  • The negotiation process

Module Five - Phase One - Exchanging Information

  • Getting off on the right foot
  • What to share
  • What to keep to yourself

Module Six - Phase Two - Bargaining

  • What to expect
  • Techniques to try
  • How to break an impasse

Module Seven - About Mutual Gain

  • Three ways to see your options
  • About mutual gain
  • Creating a mutual gain solution
  • What do I want?
  • What do they want?
  • What do we want?

Module Eight - Phase Three - Closing

  • Reaching consensus
  • Building an agreement
  • Setting the terms of the agreement

Module Nine - Dealing with Difficult Issues

  • Being prepared for environmental tactics
  • Dealing with personal attacks
  • Controlling your emotions
  • Deciding when it's time to walk away

Module Ten - Negotiating Outside the Boardroom

  • Adapting the process for smaller negotiations
  • Negotiating via telephone
  • Negotiating via email

Module Eleven - Negotiating on Behalf of Someone Else

  • Choosing the negotiating team
  • Covering all the bases
  • Dealing with tough questions

Module Twelve - Wrapping Up

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(598)
Average rating 3.5 out of 5 stars
5 star
44%
4 star
32%
3 star
17%
2 star
5%
1 star
2%

6 September 2019 03:23:00 AM

A very useful course. I'm very happy. I come back several times to consolidate this knowledge. Thank you.

3 September 2019 08:38:35 AM

thanks a bunch!

29 August 2019 01:04:44 PM

An informative and helpful course

29 August 2019 01:03:56 PM

An informative and helpful course

31 July 2019 03:24:28 PM

Great course!

30 July 2019 02:56:42 PM

knowledgeable and conscious oriented ....makes you fully aware of a conflict and how to resolve it using the sense of maturity as per this course.

20 July 2019 09:46:14 AM

Very informative

20 July 2019 09:18:51 AM

Nice and clear course

18 July 2019 03:59:29 AM

Great class very insightful

29 June 2019 02:18:51 PM

Great information, very well organized and in depth.

21 June 2019 01:54:42 AM

Two thumbs up!

21 June 2019 01:54:41 AM

great training

12 June 2019 03:03:29 AM

This was my first . class and it was easy to understood and to the point. The modules were not lengthy which makes it very nice.

8 June 2019 11:37:25 AM

good course

7 June 2019 12:08:24 AM

This course was helpful in that it gave me information on different techniques to use to keep a group on track.

2 June 2019 04:01:53 PM

Good points and well delivered.

26 May 2019 11:51:19 PM

I found this course very insightful

12 May 2019 06:36:32 PM

great cause,easy steps to follow and very informative

7 May 2019 03:11:10 AM

I learned a lot from this course.

21 April 2019 02:11:34 AM

I found this course Amazingly useful

Load more reviews Loading...

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Now Only US$349 Save US$458 (57%)
OFF RRP US$807
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Features:
  • 12 month online access,  24/7 anywhere.
  • Complement your individual course purchase.
  • Internationally recognized by the IAOTS.
  • Thousands of positive reviews.
  • Limited Time Offer - Ends Soon.
 

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Course Summary

Course ID No.: 020FS3CB
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Course Duration: 18-22 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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