Communication, Problem-Solving & Conflict Resolution Training Online Bundle, 10 Certificate Courses

Essential Skills for any professional!


Pay Upfront US$1990
Get Info Pack

Advance Your Career with Communication, Problem-Solving & Conflict Resolution Skills

What makes a successful professional?  And what are the key behaviors, actions and thinking processes necessary to craft a career that is rewarding and meaningful and meets your needs and wants over the long arch of your professional life?

The answer to these questions boils down to soft skills, these skills are meaningful life skills that you can nurture and grow and we have developed this bundle help you achieve this.

Kicking off with a communications focus, Communication Strategies will help you build a solid understanding of how to approach different conversations and what strategies you can use to gain an advantage when doing anything from negotiating pay rises to writing effective emails.  Next Emotional Intelligence compliments this area further by teaching you to interpret the emotional state of others and gain control of tense situations.  Further enhancing your communication skills and image in general is Assertiveness and Self-confidence which will help you negotiate with confidence and use your talents and achievements to improve how others perceive you. Networking within the Company further supports these courses by instructing you on how to apply your communication skills to building meaningful professional relationships within your business opening the door to new opportunities.

Next Creative Problem Solving will change the way you approach problems, learn the techniques to identify the key questions around an issue, gather information, analyze solutions and finally solve problems using a creative approach.  Complementing this, Time Management will help you eliminate time as a factor in overcoming challenges through proper planning, organizing your workspace and proper delegating.  Business Ethics further assists the problem-solving process by teaching you to think ethically when analyzing solutions, weigh the criteria against risk and overcome common ethical dilemmas in business.

Finally, Workplace Conflict Resolution explores the nature of workplace conflicts, how to avoid them, accommodate them, and compromise them allowing you to personally avoid conflicts or mediate the conflicts of others in your professional life.

These 8 courses form the core of this bundle with Managing Effective Meetings and Teamwork and Team Building equipping you with additional ways to communicate, problem solve and resolve conflicts in your workplace and bringing this great value bundle to a total of 10 courses.

For a comprehensive list of all courses available simply click the units of study tab.

This is an incredible opportunity to invest in yourself and your future, get your Communication, Problem-Solving & Conflict Resolution skills with Courses For Success Today! Pick your Conflict Resolution Training courses right here.

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Training Bundles

If you’re hoping to get more bang for your buck, check out the rest of the training bundles designed to help build your skills included those relating to communication skills training from the Courses For Success range!

Receive Lifetime Access to Course Materials, so you can review at any time.

Communication, Problem-Solving & Conflict Resolution Training Bundle, consists of 10 courses, below is a summary:

Course 1  - Certificate In Communication Strategies Online Course
Reviews 

  • Build Better, Stronger, and More Fulfilling Relationships
  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?
  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers
  • Understanding communication barriers
  • Paraverbal communication skills
  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera
  • Non verbal communication
  • Your Body Speaks its own Language
  • Speaking like a STAR
  • Situation
  • Task
  • Action
  • Response
  • Listening skills
  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others
  • Asking good questions
  • Asking Open Questions
  • Probing Questions
  • Appreciative inquiry
  • Mastering the art of conversation
  • Advanced communication skills
  • Precipitating Factors
  • Common Ground

Course 2  - Certificate In Emotional Intelligence Online Course
Reviews

  • What is Emotional Intelligence?
  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Skills in Emotional Intelligence
  • Verbal Communication Skills
  • Communicating with flexibility and authenticity
  • Non-Verbal Communication Skills
  • Social Management and Responsibility
  • Benefits of emotional intelligence
  • Articulate your emotions using language
  • Tools to Regulate your Emotions
  • Self-management and self-awareness
  • Gaining Control
  • Business Practices
  • Understand emotions and how to manage them in the workplace
  • The balance between optimism and pessimism
  • Making an Impact
  • Creating a powerful first impression
  • Being zealous without being offensive

Course 3 - Certificate In Assertiveness and Self-Confidence Online Course
Reviews 

  • How To Be A High Achiever and Succeed in Life!
  • What does self-confidence mean to you?
  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four styles
  • Obstacles to our goals
  • Types of negative thinking
  • Personal Application
  • Communication skills
  • Listening and hearing; they aren't the same thing
  • Asking questions
  • Body language
  • The importance of goal setting
  • Identifying your worth
  • Creating positive self-talk
  • Identifying and addressing strengths and weaknesses
  • The importance of appearance
  • The role of body language
  • First impressions count
  • It's how you say it
  • Sounding confident
  • Using "I" messages
  • Powerful presentations
  • What to do when you're on the spot
  • Using STAR to make your case
  • Building rapport
  • Expressing disagreement
  • Coming to consensus
  • Coping techniques
  • Dealing with difficult behaviour

Course 4  - Certificate In Teamwork and Team Building Online Course
Reviews 

  • Teamwork is Vital in a Successful Organization
  • Defining success
  • Types of teams
  • The first stage of team development - forming
  • The second stage of team development - storming
  • The third stage of team development - norming
  • The fourth stage of team development - performing
  • Team building activities
  • The Benefits and Disadvantages
  • Team-Building Activities That Won’t Make People Cringe
  • Location for Team-Building
  • Making the most of team meetings
  • Setting the Time and the Place
  • Trying the 50-Minute Meeting
  • Using Celebrations of All Size
  • Solving problems as a team
  • Encouraging teamwork

Course 5  - Certificate In Creative Problem Solving Online Course
Reviews

  • Solve Problems Quickly and Easily
  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving
  • Information gathering
  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering
  • Problem definition
  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement
  • Preparing for brainstorming
  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity
  • Generating solutions
  • Analyzing solutions
  • Developing Criteria
  • Analysing Wants and Needs
  • Using Cost/Benefit Analysis
  • Selecting a solution
  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems
  • Planning your next steps
  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting
  • Recording lessons learned
  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Course 6 - Certificate In Time Management Online Course
Reviews 

  • How To Manage Your Time And Be The Highest Achiever
  • Setting SMART goals
  • The Three P’s
  • Create SMARTER Goals
  • Prioritising Your Goals
  • The 80/20 Rule
  • Prioritising with the Urgent-Important Matrix
  • Being Assertive...Saying “NO” to Requests you can’t meet.
  • Using To Do List
  • Visualise your Goals-Visualization
  • Prioritizing your time
  • Planning wisely
  • Tackling procrastination
  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Crisis management
  • When Crisis Calls...do you have a Contingency Plan?
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned
  • Organising your workspace
  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail...email etiquette
  • Using Calendars
  • Delegating made easy
  • When to Delegate?
  • Who Should I Delegate to?
  • Monitoring the Results
  • Setting a ritual
  • What is a Ritual/Routine?
  • Example Rituals
  • Using Rituals to Maximise Time
  • Meeting management
  • Deciding if a Meeting is Necessary...
  • Using the PAT Approach
  • Effective Agenda Writing
  • Staying on Track
  • Was the Meeting Worthwhile?
  • Alternatives to meetings
  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaboration Applications

Course 7 - Certificate In Business Ethics Online Short Course
Reviews 

  • Business Ethics are Vital for an Organization to be Successful
  • What is ethics
  • Implementing ethics in the workplace
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities
  • Harrassment issues
  • Employer/employee rights
  • Business
  • Ethical Decisions
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles
  • Whistle blowing
  • Criteria and risk
  • The process
  • When you should "blow the whistle"
  • Managerial ethics
  • Unethical behaviour
  • Ethics in business

Course 8  - Certificate In Managing Effective Meetings Online Course
Reviews 

  • Achieve Your Goals With Effective Team Meetings
  • What do I need for my meeting?
  • Agenda structure
  • Things to consider
  • Preparation and time
  • Choosing an agenda format
  • Setting up the meeting space
  • What preparation might participants need?
  • How can the organizer facilitate the participants’ preparation?=
  • Electronic options
  • What Technology do I need?
  • Managing the technology
  • Logistical Needs?
  • Meeting roles and responsibilities
  • Formal meeting needs
  • Regular informal meetings
  • Additional requirements for larger meetings?
  • Chairing a meeting
  • Dealing with Disruptions
  • Format and taking of Minutes
  • Making the most of your meetings
  • Improving your meetings
  • Do you need to have a meeting?
  • Pre-warning
  • Games
  • Incentives/prizes

Course 9  - Certificate In Networking Within the Company Online Course
Reviews 

  • Define networking
  • Understand networking principles
  • Use networking tools
  • Avoid common mistakes
  • Understand how to build relationships
  • Manage time successfully
  • Benefits of Networking at Work
  • Gain Connections
  • Shared Knowledge
  • Increase Opportunity
  • Improve Image
  • Networking Obstacles 
  • Confusion About The Definition Of Networking
  • Personality Traits
  • Cultural Barriers
  • Personal Pride
  • Networking Principles 
  • Relationships
  • Listen
  • Offer Value
  • Build Trust
  • How to Build Networks 
  • Meet New People
  • Be Polite
  • Follow up
  • Allow Relationships to Develop Naturally
  • Recognize Networking Opportunities 
  • Formal Networking
  • Informal Networking
  • Workday Opportunities
  • Always Be Ready to Network
  • Common Networking Mistakes 
  • Not Meeting New People
  • Not Following Through
  • High Expectations
  • Being Professional
  • Develop Interpersonal Relationships 
  • Be Genuine
  • Dialogue
  • Maintain Boundaries
  • Invest Time
  • Online Networking Tools 
  • Social Networks
  • Blogs
  • Chat Rooms
  • Email
  • Time Management 
  • Prioritize Contacts
  • Create Group Activities
  • Connect Online
  • Schedule Your Networking Activities
  • Maintaining Relationships Over Time 
  • Contact Networks Regularly
  • Be Honest
  • Give Personal Attention
  • Limit Networks to a Manageable Size

Course 10 - Certificate In Conflict Resolution Online Course
Reviews 

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process
  • Effective Conflict Resolution Styles
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Creating a Communicative Atmosphere
  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Mutual Understanding
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
  • Focusing on Individual and Shared Needs
  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership
  • Analysing to the Root Cause
  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution
  • Create Options
  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options
  • Solution Building
  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan
  • Additional Tools
  • Stress Management Techniques
  • Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Customer Reviews

5 star
41%
4 star
31%
3 star
18%
2 star
7%
1 star
3%
(1247)
Average rating 3.5 out of 5 stars

17 July 2019 05:32:42 PM

Great course. I have learned a lot of helpful tips for the future

17 July 2019 11:21:29 AM

great and useful

16 July 2019 05:29:04 PM

great

15 July 2019 11:42:04 PM

AMAZING

12 July 2019 03:31:53 PM

Great content

9 July 2019 06:09:46 PM

i really enjoyed this part of course! hopefully will help me to deal with life and workplace situations :) be happy!

9 July 2019 05:06:43 PM

Nicely structured courses and easy to understand.

4 July 2019 07:12:32 PM

I learned things which I now use in my daily life eg the urgent / important matrix and breaking tasks into smaller parts

2 July 2019 08:44:28 AM

A detailed and helpful course

1 July 2019 12:26:44 PM

Such a great and informative course

27 June 2019 02:35:47 AM

The course is so good. It helps me understand more a about the benifit of assertiveness. Thanks

26 June 2019 10:52:53 AM

Short, deliberate, very helpful points. In such a short segment, I've received some valuable takeaways!

20 June 2019 09:14:08 AM

this was very good and educating course. i really enjoyed the studying.

20 June 2019 07:46:06 AM

This course is straight forward and broken down into informative sections. There many creative ideas and solutions presented that I found helpful and easy to put into practice right away.

20 June 2019 01:14:09 AM

.

19 June 2019 03:23:11 PM

This course has helped give me confidence to deal with difficult co workers.

7 June 2019 05:09:26 AM

This course gave me greater understanding of communication definitions and skills

3 June 2019 11:52:09 PM

Great course

30 May 2019 02:54:46 PM

Great course highly recommend it

23 May 2019 05:46:56 PM

eye opening course. I really Like this course.

Load more reviews Loading...
About this Course

Advance Your Career with Communication, Problem-Solving & Conflict Resolution Skills

What makes a successful professional?  And what are the key behaviors, actions and thinking processes necessary to craft a career that is rewarding and meaningful and meets your needs and wants over the long arch of your professional life?

The answer to these questions boils down to soft skills, these skills are meaningful life skills that you can nurture and grow and we have developed this bundle help you achieve this.

Kicking off with a communications focus, Communication Strategies will help you build a solid understanding of how to approach different conversations and what strategies you can use to gain an advantage when doing anything from negotiating pay rises to writing effective emails.  Next Emotional Intelligence compliments this area further by teaching you to interpret the emotional state of others and gain control of tense situations.  Further enhancing your communication skills and image in general is Assertiveness and Self-confidence which will help you negotiate with confidence and use your talents and achievements to improve how others perceive you. Networking within the Company further supports these courses by instructing you on how to apply your communication skills to building meaningful professional relationships within your business opening the door to new opportunities.

Next Creative Problem Solving will change the way you approach problems, learn the techniques to identify the key questions around an issue, gather information, analyze solutions and finally solve problems using a creative approach.  Complementing this, Time Management will help you eliminate time as a factor in overcoming challenges through proper planning, organizing your workspace and proper delegating.  Business Ethics further assists the problem-solving process by teaching you to think ethically when analyzing solutions, weigh the criteria against risk and overcome common ethical dilemmas in business.

Finally, Workplace Conflict Resolution explores the nature of workplace conflicts, how to avoid them, accommodate them, and compromise them allowing you to personally avoid conflicts or mediate the conflicts of others in your professional life.

These 8 courses form the core of this bundle with Managing Effective Meetings and Teamwork and Team Building equipping you with additional ways to communicate, problem solve and resolve conflicts in your workplace and bringing this great value bundle to a total of 10 courses.

For a comprehensive list of all courses available simply click the units of study tab.

This is an incredible opportunity to invest in yourself and your future, get your Communication, Problem-Solving & Conflict Resolution skills with Courses For Success Today! Pick your Conflict Resolution Training courses right here.

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates 

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Other Training Bundles

If you’re hoping to get more bang for your buck, check out the rest of the training bundles designed to help build your skills included those relating to communication skills training from the Courses For Success range!

Receive Lifetime Access to Course Materials, so you can review at any time.

Communication, Problem-Solving & Conflict Resolution Training Bundle, consists of 10 courses, below is a summary:

Course 1  - Certificate In Communication Strategies Online Course
Reviews 

  • Build Better, Stronger, and More Fulfilling Relationships
  • What is Communication?
  • How Do We Communicate?
  • Who’s Listening?
  • It All Starts with Me
  • Common Barriers to Communication
  • Language Barriers
  • Cultural Barriers
  • Location Barriers
  • Understanding communication barriers
  • Paraverbal communication skills
  • The Power of Pitch
  • The Power of Tone
  • Vocal Speed Camera
  • Non verbal communication
  • Your Body Speaks its own Language
  • Speaking like a STAR
  • Situation
  • Task
  • Action
  • Response
  • Listening skills
  • Ten Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Positive Signals to Others
  • Asking good questions
  • Asking Open Questions
  • Probing Questions
  • Appreciative inquiry
  • Mastering the art of conversation
  • Advanced communication skills
  • Precipitating Factors
  • Common Ground

Course 2  - Certificate In Emotional Intelligence Online Course
Reviews

  • What is Emotional Intelligence?
  • How to accurately perceive emotions
  • Use emotions to facilitate thinking
  • Skills in Emotional Intelligence
  • Verbal Communication Skills
  • Communicating with flexibility and authenticity
  • Non-Verbal Communication Skills
  • Social Management and Responsibility
  • Benefits of emotional intelligence
  • Articulate your emotions using language
  • Tools to Regulate your Emotions
  • Self-management and self-awareness
  • Gaining Control
  • Business Practices
  • Understand emotions and how to manage them in the workplace
  • The balance between optimism and pessimism
  • Making an Impact
  • Creating a powerful first impression
  • Being zealous without being offensive

Course 3 - Certificate In Assertiveness and Self-Confidence Online Course
Reviews 

  • How To Be A High Achiever and Succeed in Life!
  • What does self-confidence mean to you?
  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four styles
  • Obstacles to our goals
  • Types of negative thinking
  • Personal Application
  • Communication skills
  • Listening and hearing; they aren't the same thing
  • Asking questions
  • Body language
  • The importance of goal setting
  • Identifying your worth
  • Creating positive self-talk
  • Identifying and addressing strengths and weaknesses
  • The importance of appearance
  • The role of body language
  • First impressions count
  • It's how you say it
  • Sounding confident
  • Using "I" messages
  • Powerful presentations
  • What to do when you're on the spot
  • Using STAR to make your case
  • Building rapport
  • Expressing disagreement
  • Coming to consensus
  • Coping techniques
  • Dealing with difficult behaviour

Course 4  - Certificate In Teamwork and Team Building Online Course
Reviews 

  • Teamwork is Vital in a Successful Organization
  • Defining success
  • Types of teams
  • The first stage of team development - forming
  • The second stage of team development - storming
  • The third stage of team development - norming
  • The fourth stage of team development - performing
  • Team building activities
  • The Benefits and Disadvantages
  • Team-Building Activities That Won’t Make People Cringe
  • Location for Team-Building
  • Making the most of team meetings
  • Setting the Time and the Place
  • Trying the 50-Minute Meeting
  • Using Celebrations of All Size
  • Solving problems as a team
  • Encouraging teamwork

Course 5  - Certificate In Creative Problem Solving Online Course
Reviews

  • Solve Problems Quickly and Easily
  • What is a Problem
  • What is Creative Problem Solving?
  • What are the Steps for Creative Solving
  • Information gathering
  • Understanding Types of Information
  • Identifying Key Questions
  • Methods for Information Gathering
  • Problem definition
  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining Present State and Desired States
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement
  • Preparing for brainstorming
  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity
  • Generating solutions
  • Analyzing solutions
  • Developing Criteria
  • Analysing Wants and Needs
  • Using Cost/Benefit Analysis
  • Selecting a solution
  • Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Analyzing Potential Problems
  • Planning your next steps
  • Lesson One: Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting
  • Recording lessons learned
  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements

Course 6 - Certificate In Time Management Online Course
Reviews 

  • How To Manage Your Time And Be The Highest Achiever
  • Setting SMART goals
  • The Three P’s
  • Create SMARTER Goals
  • Prioritising Your Goals
  • The 80/20 Rule
  • Prioritising with the Urgent-Important Matrix
  • Being Assertive...Saying “NO” to Requests you can’t meet.
  • Using To Do List
  • Visualise your Goals-Visualization
  • Prioritizing your time
  • Planning wisely
  • Tackling procrastination
  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Crisis management
  • When Crisis Calls...do you have a Contingency Plan?
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned
  • Organising your workspace
  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail...email etiquette
  • Using Calendars
  • Delegating made easy
  • When to Delegate?
  • Who Should I Delegate to?
  • Monitoring the Results
  • Setting a ritual
  • What is a Ritual/Routine?
  • Example Rituals
  • Using Rituals to Maximise Time
  • Meeting management
  • Deciding if a Meeting is Necessary...
  • Using the PAT Approach
  • Effective Agenda Writing
  • Staying on Track
  • Was the Meeting Worthwhile?
  • Alternatives to meetings
  • Instant Messaging and Chat Rooms
  • Teleconferencing
  • E-mail Lists and Online Groups
  • Collaboration Applications

Course 7 - Certificate In Business Ethics Online Short Course
Reviews 

  • Business Ethics are Vital for an Organization to be Successful
  • What is ethics
  • Implementing ethics in the workplace
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities
  • Harrassment issues
  • Employer/employee rights
  • Business
  • Ethical Decisions
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles
  • Whistle blowing
  • Criteria and risk
  • The process
  • When you should "blow the whistle"
  • Managerial ethics
  • Unethical behaviour
  • Ethics in business

Course 8  - Certificate In Managing Effective Meetings Online Course
Reviews 

  • Achieve Your Goals With Effective Team Meetings
  • What do I need for my meeting?
  • Agenda structure
  • Things to consider
  • Preparation and time
  • Choosing an agenda format
  • Setting up the meeting space
  • What preparation might participants need?
  • How can the organizer facilitate the participants’ preparation?=
  • Electronic options
  • What Technology do I need?
  • Managing the technology
  • Logistical Needs?
  • Meeting roles and responsibilities
  • Formal meeting needs
  • Regular informal meetings
  • Additional requirements for larger meetings?
  • Chairing a meeting
  • Dealing with Disruptions
  • Format and taking of Minutes
  • Making the most of your meetings
  • Improving your meetings
  • Do you need to have a meeting?
  • Pre-warning
  • Games
  • Incentives/prizes

Course 9  - Certificate In Networking Within the Company Online Course
Reviews 

  • Define networking
  • Understand networking principles
  • Use networking tools
  • Avoid common mistakes
  • Understand how to build relationships
  • Manage time successfully
  • Benefits of Networking at Work
  • Gain Connections
  • Shared Knowledge
  • Increase Opportunity
  • Improve Image
  • Networking Obstacles 
  • Confusion About The Definition Of Networking
  • Personality Traits
  • Cultural Barriers
  • Personal Pride
  • Networking Principles 
  • Relationships
  • Listen
  • Offer Value
  • Build Trust
  • How to Build Networks 
  • Meet New People
  • Be Polite
  • Follow up
  • Allow Relationships to Develop Naturally
  • Recognize Networking Opportunities 
  • Formal Networking
  • Informal Networking
  • Workday Opportunities
  • Always Be Ready to Network
  • Common Networking Mistakes 
  • Not Meeting New People
  • Not Following Through
  • High Expectations
  • Being Professional
  • Develop Interpersonal Relationships 
  • Be Genuine
  • Dialogue
  • Maintain Boundaries
  • Invest Time
  • Online Networking Tools 
  • Social Networks
  • Blogs
  • Chat Rooms
  • Email
  • Time Management 
  • Prioritize Contacts
  • Create Group Activities
  • Connect Online
  • Schedule Your Networking Activities
  • Maintaining Relationships Over Time 
  • Contact Networks Regularly
  • Be Honest
  • Give Personal Attention
  • Limit Networks to a Manageable Size

Course 10 - Certificate In Conflict Resolution Online Course
Reviews 

  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process
  • Effective Conflict Resolution Styles
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Creating a Communicative Atmosphere
  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Mutual Understanding
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
  • Focusing on Individual and Shared Needs
  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership
  • Analysing to the Root Cause
  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • Identifying the Benefits of Resolution
  • Create Options
  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options
  • Solution Building
  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan
  • Additional Tools
  • Stress Management Techniques
  • Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

(1247)
Average rating 3.5 out of 5 stars
5 star
41%
4 star
31%
3 star
18%
2 star
7%
1 star
3%

17 July 2019 05:32:42 PM

Great course. I have learned a lot of helpful tips for the future

17 July 2019 11:21:29 AM

great and useful

16 July 2019 05:29:04 PM

great

15 July 2019 11:42:04 PM

AMAZING

12 July 2019 03:31:53 PM

Great content

9 July 2019 06:09:46 PM

i really enjoyed this part of course! hopefully will help me to deal with life and workplace situations :) be happy!

9 July 2019 05:06:43 PM

Nicely structured courses and easy to understand.

4 July 2019 07:12:32 PM

I learned things which I now use in my daily life eg the urgent / important matrix and breaking tasks into smaller parts

2 July 2019 08:44:28 AM

A detailed and helpful course

1 July 2019 12:26:44 PM

Such a great and informative course

27 June 2019 02:35:47 AM

The course is so good. It helps me understand more a about the benifit of assertiveness. Thanks

26 June 2019 10:52:53 AM

Short, deliberate, very helpful points. In such a short segment, I've received some valuable takeaways!

20 June 2019 09:14:08 AM

this was very good and educating course. i really enjoyed the studying.

20 June 2019 07:46:06 AM

This course is straight forward and broken down into informative sections. There many creative ideas and solutions presented that I found helpful and easy to put into practice right away.

20 June 2019 01:14:09 AM

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19 June 2019 03:23:11 PM

This course has helped give me confidence to deal with difficult co workers.

7 June 2019 05:09:26 AM

This course gave me greater understanding of communication definitions and skills

3 June 2019 11:52:09 PM

Great course

30 May 2019 02:54:46 PM

Great course highly recommend it

23 May 2019 05:46:56 PM

eye opening course. I really Like this course.

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Course Summary

Course ID No.: 001ESSCOB
Delivery Mode: Online
Course Access: Unlimited lifetime
Time required: Study at your own pace
Assessments: Yes
Qualification: Certificate

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