English as a Second Language Online Bundle, 5 Certificate Courses

Improve Verbal And Written Communication Skills

English as a Second Language Online Bundle, 5 Certificate Courses

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US$429

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Get English as a Second Language: A Workplace Communications Primer, Communication Strategies, Conversational Leadership, Public Speaking - Speaking Under Pressure and Introduction to Neuro Linguistic Programming in this Bundle

1. English as a Second Language: Improve Verbal And Written Communication Skills

For people with intermediate competency in English as a second language, this course helps identify and fix deficiencies in effective workplace communication. It will provide the knowledge and tools to improve verbal and written communication skills, and the chance to practice them.

This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

After you complete this English as a Second Language: A Workplace Communications course, you will be able to:

  • acknowledge existing skills in the areas of Speaking, Listening, Reading and Writing.
  • recognize gaps in skills compared to workplace communication needs.
  • understand cultural and workplace influences on communication and how to function within them.
  • learn and practise effective skills for oral and written communication, including technical forms such as email and videoconferencing.
  • develop an individual Action Plan for continued skill reinforcement and growth.

2. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

At the end of this Communication Strategies course, you will be able to:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

3. Conversational Leadership: Learn the Basics of Conversational Leadership

This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

After you complete this course, you will be able to:

  • Understand the wisdom inherent in encouraging conversational leadership.
  • Describe the four I’s of conversational leadership.
  • Apply the principles of conversational leadership to improve results.
  • Organize a simple World Café as an example of conversational leadership.

4. Public Speaking - Speaking Under Pressure: Learn How To Speak Under Pressure

If you are a new speaker who feels nervous about the task at hand, or an experienced speaker who wants to learn more about being put on the spot, then this course is just for you. It focuses on speaking under pressure, which means being able to quickly organize your thoughts and being able to convey them meaningfully to your audience.

This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You’ll focus on short responses and learn ways to expand a basic presentation.

At the end of this Public Speaking course, you will be able to:

  • Apply quick and easy preparation methods that will work whether you have one minute or one week to prepare.
  • Prepare for questions, even before you know what those questions will be.
  • Overcome any nervousness you may feel when speaking in front of a group, particularly if the group is not sympathetic to what you have to say.
  • Use presentation techniques that establish your credibility and get people on your side.

5. Introduction to Neuro Linguistic Programming: Bring Your Unconscious Thoughts To The Surface

In order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming.

This introductory course will teach the basics of neuro linguistic programming (NLP). You’ll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language.

After you have completed this Introduction to Neuro Linguistic Programming course, you will be able to:

  • Define neuro linguistic programming (NLP) and its key terms.
  • Describe the key presuppositions of NLP.
  • Describe the five senses as seen by NLP.
  • Identify states of mind and modes of thinking using predicates and visual cues.
  • Develop and refine response strategies for any situation.
  • Use enriched language to engage your audience.
  • Interpret body language based on NLP principles.
  • Ask clean, precise questions to get the information you need.
  • Use hypnotic language and positive commands to get results.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

English as a Second Language 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in English as a Second Language: A Workplace Communications Primer Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Pre-Assignment 1
  •     Pre-Assignment 2

Session 2: Self Awareness – Skills of Self and Others

  •     Skills, Influences and Environment, Part One
  •     Skills, Influences and Environment, Part Two
  •     Skills, Influences and Environment, Part Three
  •     Skills, Influences and Environment, Part Four

Session 3: Words and Positive Workplace Culture

  •     Language in the Workplace, Part One
  •     Language in the Workplace, Part Two
  •     The Tone of the Message, Part One
  •     The Tone of the Message, Part Two
  •     The Tone of the Message, Part Three
  •     The Tone of the Message, Part Four
  •     The Tone of the Message, Part Five
  •     Reflective Journal, Part One
  •     Reflective Journal, Part Two

Session 4: Productive Conversations

  •     Productive Conversations
  •     Defining Emotional Intelligence, Part One
  •     Defining Emotional Intelligence, Part 2
  •     Productive Word Choices, Part One
  •     Productive Word Choices, Part Two
  •     Productive Word Choices, Part Three

Session 5: Telephone/Videoconferencing

  •     Review
  •     Telephone/Videoconferencing, Part One
  •     Telephone/Videoconferencing, Part Two
  •     Telephone/Videoconferencing, Part Three
  •     Telephone
  •     Videoconferencing, Part One
  •     Videoconferencing, Part Two

Session 6: Wordsmith’s Toolbox

  •     Bones of Good Writing
  •     Parts of Speech
  •     From Words to Sentences
  •     Punctuation, Part One
  •     Punctuation, Part Two
  •     Punctuation, Part Three
  •     Grammar Guidelines

Session 7: Putting Words to Work

  •     Good Communications, Part One
  •     Good Communications, Part Two
  •     Ingredients of an Effective Email, Part One
  •     Ingredients of an Effective Email, Part Two
  •     Ingredients of an Effective Email, Part Three
  •     Ingredients of an Effective Email, Part Four
  •     Ingredients of an Effective Email, Part Five
  •     Ingredients of an Effective Email, Part Six
  •     Ingredients of a Good Proposal
  •     Selling your Brand and Ideas

Session 8: Individual Action Planning

  •     Setting your Intention
  •     Building Your Plan
  •     Building Your Team
  •     Decision Wheel Method

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Conversational Leadership Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What’s In A Word?

  • Pre-Assignment Review, Part One
  • Pre-Assignment Review, Part Two
  • What is Conversational Leadership?

 Session 3: Fundamental Elements

  • Designing Meaningful Conversations
  • Building Your Personal Skills
  • Tips for Becoming a Better Listener

 Session 4: The Four-I Model of Organizational Conversation

  • Intimacy
  • The Four Features
  • Replacing Corporate Communication
  • Interactivity
  • Evolving Communication Techniques
  • Case Study
  • Making Connections
  • Inclusion
  • Looking at Inclusive Communications
  • Case Studies
  • Intentionality
  • Creating a Conversational Strategy
  • Sample Strategy Elements
  • Common Language
  • Making Connections

 Session 5: The Conversational Leadership Framework

  • Getting Started, Part One
  • Getting Started, Part Two
  • Powerful Conversations
  • Case Study
  • Making Connections
  • Creating the Conversation
  • Identifying Your Purpose
  • The Physical Setup
  • The Finishing Touches
  • Above and Beyond
  • Involving Your Stakeholders
  • Applying the Concepts
  • Summary
  • Developing the Questions
  • Leveraging Appreciative Inquiry, Part One
  • Leveraging Appreciative Inquiry, Part Two
  • Getting It Right
  • Taking It Further
  • Getting to the Goal
  • Making Connections
  • Innovative Leadership
  • Building Common Ground
  • Questions to Consider

 Session 6: World Café

  • Setting Up
  • Where the Magic Happens
  • Round 1: Starting the Conversation
  • Round 2: Connections Start
  • Round 3: Back to the Beginning
  • Round 4: Conversation of the Whole

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Public Speaking - Speaking Under Pressure Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Getting Started

  •     What is Speaking Under Pressure?
  •     Three-Part Technique
  •     Planning Our Approach
  •     Presentation Preparation
  •     Evaluations

Session 3: Planning

  •     Preparing to Plan
  •     Be Informed
  •     Get Involved
  •     Understand Yourself
  •     Stay on Track
  •     Presentation Preparation
  •     Evaluations

Session 4: Force Field Analysis

  •     What is Force Field Analysis?
  •     Exercise
  •     Pros and Cons

Session 5: Understanding Your Audience

  •     Understanding Your Audience, Part One
  •     Getting Started
  •     Profiling Your Audience
  •     Aim, Plan, and Convey
  •     Understanding Your Audience, Part Two
  •     Finding Common Ground
  •     Why?
  •     How?
  •     Practical Application

Session 6: Controlling Your Jitters

  •     Understanding Nervousness
  •     Where Does Nervousness Come From?
  •     Getting Nervousness Under Control
  •     Being Prepared
  •     Sequencing Ideas
  •     Presentation

Session 7: Making Your Listener Hear You

  •     Use Non-Verbal Communication
  •     Leave the Appropriate Distance
  •     Stand Erect
  •     Consider Your Appearance
  •     Move About and Use Gestures
  •     Control Your Facial Expressions and Mannerisms
  •     Maintain Eye Contact
  •     The Value of a Pause

Session 8: Key Themes

  •     About Key Themes
  •     Practical Application
  •     Key Sentences

Session 9: Key Sentences

  •     Preparation
  •     Presentation

Session 10: Structuring Ideas

  •     Three Key Points
  •     Why Three Key Points?
  •     Aim
  •     Concentrate
  •     Adapt
  •     Depth
  •     Move Forward
  •     Ease
  •     Building a Three-Part Plan
  •     Practical Application

Session 11: Organization Methods

  •     Using Time, Place, and Aspect
  •     Preparation
  •     Presentation
  •     Two Additional Plans

Session 12: Our Body Language

  •     How the Listener Takes Control
  •     Sample Passage
  •     Questions
  •     Answers
  •     The Meaning Behind Our Message
  •     Qualities of a Good Voice

Session 13: If You Could Be...

  •     Presentation

Session 14: Beginnings and Endings

  •     Things to Remember
  •     About Beginnings
  •     About Endings

Session 15: Expanding a Basic Plan

  •     Building a Bigger Presentation
  •     Symbols
  •     Opposites
  •     Statistics
  •     Tips and Tricks

Session 16: Presentations

  •     Preparation
  •     Evaluations

Session 17: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate in Introduction to Neuro Linguistic Programming Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Neuro-linguistic Programming?

  •     Defining Neuro-linguistic Programming
  •     So What Does It All Mean?
  •     A Brief History
  •     Understanding Common NLP Terms

Session 3: The NLP Presuppositions

  •     Core NLP Principles

Session 4: The Senses According to NLP

  •     Making Sense of Our Senses
  •     Using Our Sensory Systems
  •     Sensory Predicates
  •     Senses and Language
  •     Eye Accessing Cues

Session 5: Using Enriched Language

  •     Using Enriched Language
  •     Connecting with Everyone

Session 6: Interpreting Body Language

  •     The Signals We Send
  •     Interpreting Body Language
  •     Associated or Dissociated
  •     Towards or Away From
  •     Match or Mismatch
  •     Internally or Externally Oriented
  •     Using Body Language to Influence

Session 7: Asking Clean Questions

  •     The NLP Style of Questioning
  •     Using Clean Questions
  •     Sample NLP Question Frameworks

Session 8: The Power of Hypnotic Language

  •     Embedding Positive or Negative Commands
  •     Creating Commands
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences
  •     Overcoming Challenges

Session 9: Putting it all Together

  •     Case Study

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

About this Course

Get English as a Second Language: A Workplace Communications Primer, Communication Strategies, Conversational Leadership, Public Speaking - Speaking Under Pressure and Introduction to Neuro Linguistic Programming in this Bundle

1. English as a Second Language: Improve Verbal And Written Communication Skills

For people with intermediate competency in English as a second language, this course helps identify and fix deficiencies in effective workplace communication. It will provide the knowledge and tools to improve verbal and written communication skills, and the chance to practice them.

This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills.

After you complete this English as a Second Language: A Workplace Communications course, you will be able to:

  • acknowledge existing skills in the areas of Speaking, Listening, Reading and Writing.
  • recognize gaps in skills compared to workplace communication needs.
  • understand cultural and workplace influences on communication and how to function within them.
  • learn and practise effective skills for oral and written communication, including technical forms such as email and videoconferencing.
  • develop an individual Action Plan for continued skill reinforcement and growth.

2. Communication Strategies: Learn The Various Aspects Of Communication

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you’re sending the right message.

This course will teach you all about the various aspects of communication. You’ll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness.

At the end of this Communication Strategies course, you will be able to:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

3. Conversational Leadership: Learn the Basics of Conversational Leadership

This Conversational Leadership course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

In this Conversational Leadership course, you will learn about the fundamental elements of meaningful conversations, the four-I model of organizational conversation, the conversational leadership framework, and the World Café model. All of these tools will help you become a conversational leader and build stronger teams in your workplace.

After you complete this course, you will be able to:

  • Understand the wisdom inherent in encouraging conversational leadership.
  • Describe the four I’s of conversational leadership.
  • Apply the principles of conversational leadership to improve results.
  • Organize a simple World Café as an example of conversational leadership.

4. Public Speaking - Speaking Under Pressure: Learn How To Speak Under Pressure

If you are a new speaker who feels nervous about the task at hand, or an experienced speaker who wants to learn more about being put on the spot, then this course is just for you. It focuses on speaking under pressure, which means being able to quickly organize your thoughts and being able to convey them meaningfully to your audience.

This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You’ll focus on short responses and learn ways to expand a basic presentation.

At the end of this Public Speaking course, you will be able to:

  • Apply quick and easy preparation methods that will work whether you have one minute or one week to prepare.
  • Prepare for questions, even before you know what those questions will be.
  • Overcome any nervousness you may feel when speaking in front of a group, particularly if the group is not sympathetic to what you have to say.
  • Use presentation techniques that establish your credibility and get people on your side.

5. Introduction to Neuro Linguistic Programming: Bring Your Unconscious Thoughts To The Surface

In order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming.

This introductory course will teach the basics of neuro linguistic programming (NLP). You’ll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language.

After you have completed this Introduction to Neuro Linguistic Programming course, you will be able to:

  • Define neuro linguistic programming (NLP) and its key terms.
  • Describe the key presuppositions of NLP.
  • Describe the five senses as seen by NLP.
  • Identify states of mind and modes of thinking using predicates and visual cues.
  • Develop and refine response strategies for any situation.
  • Use enriched language to engage your audience.
  • Interpret body language based on NLP principles.
  • Ask clean, precise questions to get the information you need.
  • Use hypnotic language and positive commands to get results.

Receive Lifetime Access to Course Materials, so you can review at any time.

For comprehensive information on units of study click the units of study tab above.

This is an incredible opportunity to invest in yourself and your future, sharpen your training skills and learn what it takes to create your own success with Courses For Success Today!

Course Fast Facts:

  1. All courses are easy to follow and understand
  2. Only 6 to 8 hours of study is required per course
  3. Unlimited lifetime access to course materials
  4. Study as many courses as you want
  5. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  6. You can study from home or at work, at your own pace, in your own time
  7. Certificates

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

These courses are internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Receive Lifetime Access to Course Materials, so you can review at any time.

English as a Second Language 5 Course Bundle includes the following courses, below is a summary of each course: 

Course 1 - Certificate in English as a Second Language: A Workplace Communications Primer Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment
  •     Pre-Assignment 1
  •     Pre-Assignment 2

Session 2: Self Awareness – Skills of Self and Others

  •     Skills, Influences and Environment, Part One
  •     Skills, Influences and Environment, Part Two
  •     Skills, Influences and Environment, Part Three
  •     Skills, Influences and Environment, Part Four

Session 3: Words and Positive Workplace Culture

  •     Language in the Workplace, Part One
  •     Language in the Workplace, Part Two
  •     The Tone of the Message, Part One
  •     The Tone of the Message, Part Two
  •     The Tone of the Message, Part Three
  •     The Tone of the Message, Part Four
  •     The Tone of the Message, Part Five
  •     Reflective Journal, Part One
  •     Reflective Journal, Part Two

Session 4: Productive Conversations

  •     Productive Conversations
  •     Defining Emotional Intelligence, Part One
  •     Defining Emotional Intelligence, Part 2
  •     Productive Word Choices, Part One
  •     Productive Word Choices, Part Two
  •     Productive Word Choices, Part Three

Session 5: Telephone/Videoconferencing

  •     Review
  •     Telephone/Videoconferencing, Part One
  •     Telephone/Videoconferencing, Part Two
  •     Telephone/Videoconferencing, Part Three
  •     Telephone
  •     Videoconferencing, Part One
  •     Videoconferencing, Part Two

Session 6: Wordsmith’s Toolbox

  •     Bones of Good Writing
  •     Parts of Speech
  •     From Words to Sentences
  •     Punctuation, Part One
  •     Punctuation, Part Two
  •     Punctuation, Part Three
  •     Grammar Guidelines

Session 7: Putting Words to Work

  •     Good Communications, Part One
  •     Good Communications, Part Two
  •     Ingredients of an Effective Email, Part One
  •     Ingredients of an Effective Email, Part Two
  •     Ingredients of an Effective Email, Part Three
  •     Ingredients of an Effective Email, Part Four
  •     Ingredients of an Effective Email, Part Five
  •     Ingredients of an Effective Email, Part Six
  •     Ingredients of a Good Proposal
  •     Selling your Brand and Ideas

Session 8: Individual Action Planning

  •     Setting your Intention
  •     Building Your Plan
  •     Building Your Team
  •     Decision Wheel Method

A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 2 - Certificate in Communication Strategies Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

Session 2: Creating Positive Relationships

  • Ten Quick Wins
  • Making Connections
  • The Power of Words

Session 3: Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Competence Questionnaire
  • Developing Confidence

Session 4: Communication Basics

  • Defining a Skilled Communicator
  • Making Connections

Session 5: Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Session 6: Asking Questions

  • Asking Good Questions
  • Types of Open-Ended Questions
  • Introduction to Probing
  • Probing Methods
  • Pushing My Buttons

Session 7: Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • What Is Said and What Is Heard
  • Communication Situations

Session 8: Body Language

  • What Do Our Bodies Say?
  • Tips and Tricks
  • Managing Your Messages
  • The Signals People Send
  • Gestures
  • Interpreting Gestures

Session 9: Communication Styles

  • Understanding Dichotomies
  • Making Connections
  • Advantages and Disadvantages
  • Dichotomies in Action
  • Step Two
  • Step Three

Session 10: Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Session 11: Frame of Reference

  • Your Frame of Reference
  • Suspending Belief
  • Techniques for the Workplace
  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message
  • Be Direct
  • Assertiveness
  • Self-Attitude
  • Words to Watch Out For
  • Your Inner Self Talk
  • Persuasion
  • Thirty Ways to Persuade
  • Case Study: A Negative Image
  • I Messages
  • The Assertive Formula
  • Expressing Your No
  • The Persistent Response
  • Guidelines for Saying No

Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Conversational Leadership Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: What’s In A Word?

  • Pre-Assignment Review, Part One
  • Pre-Assignment Review, Part Two
  • What is Conversational Leadership?

 Session 3: Fundamental Elements

  • Designing Meaningful Conversations
  • Building Your Personal Skills
  • Tips for Becoming a Better Listener

 Session 4: The Four-I Model of Organizational Conversation

  • Intimacy
  • The Four Features
  • Replacing Corporate Communication
  • Interactivity
  • Evolving Communication Techniques
  • Case Study
  • Making Connections
  • Inclusion
  • Looking at Inclusive Communications
  • Case Studies
  • Intentionality
  • Creating a Conversational Strategy
  • Sample Strategy Elements
  • Common Language
  • Making Connections

 Session 5: The Conversational Leadership Framework

  • Getting Started, Part One
  • Getting Started, Part Two
  • Powerful Conversations
  • Case Study
  • Making Connections
  • Creating the Conversation
  • Identifying Your Purpose
  • The Physical Setup
  • The Finishing Touches
  • Above and Beyond
  • Involving Your Stakeholders
  • Applying the Concepts
  • Summary
  • Developing the Questions
  • Leveraging Appreciative Inquiry, Part One
  • Leveraging Appreciative Inquiry, Part Two
  • Getting It Right
  • Taking It Further
  • Getting to the Goal
  • Making Connections
  • Innovative Leadership
  • Building Common Ground
  • Questions to Consider

 Session 6: World Café

  • Setting Up
  • Where the Magic Happens
  • Round 1: Starting the Conversation
  • Round 2: Connections Start
  • Round 3: Back to the Beginning
  • Round 4: Conversation of the Whole

 Session 7: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Public Speaking - Speaking Under Pressure Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: Getting Started

  •     What is Speaking Under Pressure?
  •     Three-Part Technique
  •     Planning Our Approach
  •     Presentation Preparation
  •     Evaluations

Session 3: Planning

  •     Preparing to Plan
  •     Be Informed
  •     Get Involved
  •     Understand Yourself
  •     Stay on Track
  •     Presentation Preparation
  •     Evaluations

Session 4: Force Field Analysis

  •     What is Force Field Analysis?
  •     Exercise
  •     Pros and Cons

Session 5: Understanding Your Audience

  •     Understanding Your Audience, Part One
  •     Getting Started
  •     Profiling Your Audience
  •     Aim, Plan, and Convey
  •     Understanding Your Audience, Part Two
  •     Finding Common Ground
  •     Why?
  •     How?
  •     Practical Application

Session 6: Controlling Your Jitters

  •     Understanding Nervousness
  •     Where Does Nervousness Come From?
  •     Getting Nervousness Under Control
  •     Being Prepared
  •     Sequencing Ideas
  •     Presentation

Session 7: Making Your Listener Hear You

  •     Use Non-Verbal Communication
  •     Leave the Appropriate Distance
  •     Stand Erect
  •     Consider Your Appearance
  •     Move About and Use Gestures
  •     Control Your Facial Expressions and Mannerisms
  •     Maintain Eye Contact
  •     The Value of a Pause

Session 8: Key Themes

  •     About Key Themes
  •     Practical Application
  •     Key Sentences

Session 9: Key Sentences

  •     Preparation
  •     Presentation

Session 10: Structuring Ideas

  •     Three Key Points
  •     Why Three Key Points?
  •     Aim
  •     Concentrate
  •     Adapt
  •     Depth
  •     Move Forward
  •     Ease
  •     Building a Three-Part Plan
  •     Practical Application

Session 11: Organization Methods

  •     Using Time, Place, and Aspect
  •     Preparation
  •     Presentation
  •     Two Additional Plans

Session 12: Our Body Language

  •     How the Listener Takes Control
  •     Sample Passage
  •     Questions
  •     Answers
  •     The Meaning Behind Our Message
  •     Qualities of a Good Voice

Session 13: If You Could Be...

  •     Presentation

Session 14: Beginnings and Endings

  •     Things to Remember
  •     About Beginnings
  •     About Endings

Session 15: Expanding a Basic Plan

  •     Building a Bigger Presentation
  •     Symbols
  •     Opposites
  •     Statistics
  •     Tips and Tricks

Session 16: Presentations

  •     Preparation
  •     Evaluations

Session 17: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Course 5 - Certificate in Introduction to Neuro Linguistic Programming Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment

Session 2: What is Neuro-linguistic Programming?

  •     Defining Neuro-linguistic Programming
  •     So What Does It All Mean?
  •     A Brief History
  •     Understanding Common NLP Terms

Session 3: The NLP Presuppositions

  •     Core NLP Principles

Session 4: The Senses According to NLP

  •     Making Sense of Our Senses
  •     Using Our Sensory Systems
  •     Sensory Predicates
  •     Senses and Language
  •     Eye Accessing Cues

Session 5: Using Enriched Language

  •     Using Enriched Language
  •     Connecting with Everyone

Session 6: Interpreting Body Language

  •     The Signals We Send
  •     Interpreting Body Language
  •     Associated or Dissociated
  •     Towards or Away From
  •     Match or Mismatch
  •     Internally or Externally Oriented
  •     Using Body Language to Influence

Session 7: Asking Clean Questions

  •     The NLP Style of Questioning
  •     Using Clean Questions
  •     Sample NLP Question Frameworks

Session 8: The Power of Hypnotic Language

  •     Embedding Positive or Negative Commands
  •     Creating Commands
  •     Influencing Outcomes
  •     Presuppositions as Questions
  •     Insightful Sentences
  •     Overcoming Challenges

Session 9: Putting it all Together

  •     Case Study

Session 10: A Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 002EASL5CB
Delivery Mode: Online
Course Access: Unlimited Lifetime
Time required: Study at your own pace
Course Duration: 30-48 Hours for total bundle
Assessments: Yes
Qualification: Certificate

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